Key Responsibilities:

• Conduct comprehensive market research to identify industry trends, customer preferences, and competitive positioning.
• Collect and analyze data from various sources, including surveys, industry reports, and market databases.
• Develop and manage market models, forecasts, and segmentation analyses.
• Prepare detailed reports, presentations, and dashboards to communicate findings and recommendations effectively.
• Collaborate with internal teams to understand their research needs and provide data-driven insights.
• Monitor market and industry developments, including emerging trends and potential opportunities or threats.
• Evaluate and enhance research methodologies to improve the accuracy and relevance of insights.

Qualifications:

• Bachelor’s degree in Business, Economics, Marketing, Statistics, or a related field; advanced degree is a plus.
• Proven experience in market research or a related analytical role.
• Strong analytical skills with proficiency in data analysis tools and software (e.g., Excel, SPSS, Tableau).
• Excellent written and verbal communication skills, with the ability to present complex data in a clear and concise manner.
• Detail-oriented with strong organizational skills and the ability to manage multiple projects simultaneously.
• Familiarity with market research methodologies and techniques, including qualitative and quantitative analysis.
• Be able to starting work in Oct 2024 or earlier.
• Singaporeans and permanent residents only.

The Analyst will support partnership management initiatives for some of Visa’s most prominent strategic global partners. You will have the opportunity to develop an all-round perspective of the way Visa works partners across the ecosystem, including global merchants, acquirers, payment gateways and technology partners. Success in the role requires working well with a multitude of cross functional external and internal stakeholders to cultivate partner strategy and to execute on existing/new partnership agreements.

Your responsibilities will include:

• Establish operating model for execution of partnership agreement and reporting of partnership agreement progress to all key stakeholders

• Prepare client pitches, business performance reviews and operational reviews to engage partners and identify mutual areas of growth

• Cultivate relationship with partners and being the primary point of contact to assist partners in resolving operational concerns

• Identify, analyze, and interpret trends and patterns in complex data sets and support the creation of analytic insights about partner performance and help deliver findings from those analyses to external and internal stakeholders

• Develop and execute on partner strategy in Asia Pacific. You will work with the partner management team to execute on commercial deals and identify new ways to bring to life Visa’s product solutions through partnerships

IT Support and Infrastructure

•        Manage, maintain, configure, and support IT infrastructure needs for the company and users for both shore and sea-based assets
•        Manage user reports on hardware issues and provide solutions with appointed vendors
•       Manage all incidents and solution implementation, ensuring timely completion and delivery to end users with appointed vendors
•       Manage software installation and updates on company owned devices
•       Manage connectivity issues for shore and sea-based assets with appointed vendors
•        Manage new software installation and updates from user requests
•        Troubleshoot hardware and software issues on servers and user company owned devices
•        Support users in providing access for guests and vendors
•        Conduct routine checks and tests on all hardware and software, provide any required resolution for issues discovered with appointed vendors
•        Manage, procure, repair, dispose, and sell off company IT assets with appointed vendors to meet company IT needs
•        Manage, and administer company IT policies, documentation, and user guides
•       Keep updated on the latest solutions and provide recommendations on improvements or upgrades required for the company
•        Manage all hardware and software recovery responses with appointed vendors
•        Work closely with Systems Manager to support users

Cyber Security

•        Implement and manage all security software in the network and end-points with appointed vendors
•        Create, implement, and manage cyber security policies across all information systems in the company with appointed vendors
•        Create, implement, and manage monitoring policies and ensure that all notifications are attended to with appointed vendors
•       Work with users to implement policies that continue to support their operations, and provide the security required to ensure integrity of the work done and data involved
•        Conduct routine checks and tests to ensure that all known loopholes and vulnerabilities are detected and patched
•        Conduct routine checks to discover and respond to security breaches and incidents
•        Create, implement, and manage cyber security incident response framework with appointed vendor. This should be the basis for all incident responses to internal and external stakeholders during security breaches
•        Provide routine reports on security notifications and breaches
•        Provide routine updates and reminders on cyber security awareness and education materials to users
•        Manage the reporting and recovery process of a security breach or incident with appointed vendor, within the timeframe defined in the framework
•        Work with users and departments to ensure that any required cyber-security audits are attended to, completed, and passed

Data Management

•        Work closely with the Data team to support the company with data policies across all systems deployed on shore and sea-based assets
•        Support the Data team in implementing Data Governance and Management policies across all systems
•        Support the Data team in enforcing Data Loss Prevention policies across all systems
•       Work closely with the Data team and appointed vendors to ensure that data across all systems are protected, secured, backed up and regular checks are conducted

People Management

•        Manage the IT Team Members work, schedule and training
•        Support the CTO in the appraisals of IT Team Members work performance
•        Guide and support the IT Team Members in day-to-day operations
•        Work closely with other departments and support their day-to-day operations

Requirements:

•        Experienced in managing M365 Business Suite, specifically services like Azure Active Directory, Microsoft Mail Exchange Servers, Security Policies, Defender, InTune, Sharepoint
•        Experienced in managing and deploying desktops, laptops, and other work devices to offices and offshore locations
•       Experienced in managing vendors to deliver support to users based on an agreed SLA
•        Experienced in procuring, maintenance, on-site and off-site support, and sales of used equipment
•        Good understanding of networking, network equipment, and cloud infrastructure
•       Good understanding on managing of Windows based and Mac based devices
•        Experienced in managing devices under MDM setup that is joined to a domain
• Experienced in setting up, managing and working with a vendor for security solutions

Chan Chee Meng
EA 07C3069
R1110620

Operations Specialist (IT E-Waste)

Salary : $2,300 - $2.900
Working hour : 8.30am to 6pm Monday to Friday
Location : Tai Seng

Job Description :

Our client specializes in e-waste recycling and IT asset services, offering comprehensive IT recycling solutions to organizations.
* Pack processed items securely for transportation or recycling.
* Ensuring the efficient processing and management of e-waste and IT assets.
* Prepare detailed reports on processed items and operations.
* Visit client sites to decommission IT equipment.
* Ensure secure data destruction in compliance with company and regulatory standards.

Requirements :

* Diploma or degree in IT is highly desirable.
* Strong organizational and multitasking skills.
* Excellent attention to detail and problem-solving abilities.
* Ability to work independently and as part of a team.
* Strong communication and customer service skills.
* Knowledge of e-waste recycling and IT asset management is a plus.

Company Name: Nala Employment Pte Ltd | License No.: 16C8302
Contact Person: Soo Yee Hui
Regisration No.: R24120810

Smartkarma is seeking a senior analyst or analyst team to build ongoing research coverage of all US IPOs and direct listings with an expected deal size of [USD100mn or higher, excluding closed-end funds and SPACs].

Research coverage will entail: 

• Data-driven methodology to score and rank deals
• Pre-IPO company tearsheet 
• Pre-IPO fundamental research
• Pre-IPO valuation and pricing insights
• Post-IPO trading summary
• Post-IPO lock-up expiry preview 

Within the first six months, the senior analyst or analyst team will also be expected to offer a high-touch service for select institutional clients covering:

• Pre-deal: 
  • Pre-positioning
  • Market intelligence/positioning/book color
  • Management meeting questions
  • Excel models
  • Bespoke notes for pre-IPO/cornerstone stake (NDA-driven) 
• Post-deal: 
  • Lock-up expiry trades
• Desk access: 
  • Access to team via email/messaging
  • Direct calls

• Analysis of user needs and define technical specifications
• Providing advice, guidance, knowledge sharing and governance in business process, application and technical configuration
• Analysis, development &implementation of change and/or run activity in accordance with the agreed digital/platform strategy, standards and governance for a business unit, project, programme, platform or feature team
• Defining technical specifications of solutions in accordance with the agreed digital/platform strategy incorporating service fundamentals, security and system performance
• Driving continuous improvement through technical and process innovation and promoting ways to leverage business benefit at every opportunity
• Coordinate with teams and subcontractors to resolve all complex application and system issues
• Design and maintain expertise in flow of application process and systems related to company
• Administer and resolve applications issues, provide updates and perform root cause analysis
• Supervise all alerts related to application and system procedures and provide services proactively
• Assess compatibility issues and troubleshooting of system
• Ensuring technical/ application issues are tracked and resolved promptly and escalate to the relevant channels when needed.
• Manage network servers and technology tools
• Ensure safety and proper execution of site work procedure on site
• Perform Site survey and Site progress claim
• Attend Client meeting and prepare appropriate documentation
• Manage and coordinate with teams of different skilled technicians at various work locations

Job Requirements:

• Bachelor’s degree in engineering, Computer Science or a related discipline with minimum of 3-5 years of relevant experience.
• Strong troubleshooting and problem-solving skills.
• Good knowledge about client/server communication
• Excellent communication skills both verbal and written.
• The ability to convey ideas to both technical and non-technical customers in a professional manner.
• Willing to work at worksites and shift works

HOW MIGHT YOU DEFYIMAGINATION?

Amgen is one of the world’s leading independent biotechnology companies. For over 4 decades, Amgen has pioneered biotechnology breakthroughs, to bring state-of-the-art medicines from laboratory to the patient. Amgen has not only discovered and developed innovative human therapeutics, but has invested in cutting edge manufacturing capability and support services to deliver these exciting therapies to medical teams around the world. Japan and Asia Pacific (JAPAC) is the fastest growing region in Amgen. Now we are hiring a Business Analyst in Amgen Singapore Manufacturing.

Business Analyst

Live

What you will do

Amgen has established its presence in Singapore and has built a next generation biologics facility. We are seeking to appoint well-qualified and experienced individual to assume the role of Business Analyst. The Business Performance group at Amgen Singapore Manufacturing (ASM) is seeking candidates with a proven track record in application of Lean and Six Sigma methodologies, together with a proven record in the use of digital tools to increase productivity, maximizing efficiency, and managing human capital, equipment, and facilities more effectively.

The Business Analyst is responsible for identifying opportunities and remediating gaps between emerging business requirements / trends and current capabilities. The BA will utilize Operational Excellence (OE) and other digital / statistical tools and methodologies. The BA also supports the formulation of the site OE and Data strategies and drives its execution. The BA will also interface with internal and external OE and Lean networks / data scientists and industry groups.

Responsibilities:

· Identify opportunities to improve the manufacturing and business support processes to ensure the highest quality, lowest cost and shortest lead time.

· Utilize diverse tool set to provide key insights to business performance and communicate outcome to site stakeholder focusing on productivity initiatives.

· Participate in improvement efforts to close gaps leveraging robust improvement methodologies such as Lean and 6-Sigma.

· Support the implementation of Operations Operational Excellence programs e.g. Lean Transformation, Lean Business Systems, Human Performance, etc.

· Support site OE governance and develop / maintain tools for reporting of site metrics.

· Partner with business to Identify and implement productivity improvement projects

· Awareness of Lean / Six Sigmamethodologies.

· Coach and mentor staff working on yellow/green belt projects.

· Leverage current city planning tools such as (Tableau / Spotfire) to create striking visualizations to aid in data interpretation, presentation and usage

· Understanding business needs and co-create with cross functional team to develop novel yet practical data-driven solutions to meet those needs.

· Demonstrating knowledge in modelling and visualization approaches as part of proof-of-concept projects

· Exploring and evaluating new tools and techniques to improve the team’s operational capabilities.

· Helps foster a culture of continuous improvement through digital & data tools.

· Support training to site staff on various advanced data analytics platforms working with corporate partners

Win

What we expect of you Qualifications

· Doctorate degreeOR

· Master's Degree and 5 years of Engineering or Scientific experience OR

· Bachelor's Degree and 8 years of Engineering or Scientific experience OR

· Diploma and 10 years of directly related experience

· 5+ years of experience in Operational Excellence

· Certifications: Lean Six Sigma Black Belt

· Expert on Lean Manufacturing methodologies and in-depth knowledge of other Continuous Improvement methodologies along with practical experience with their application

· Experience with advanced statistical/analytical techniques and working knowledge of programming languages such as SQL, python.

· Proficiency in at least one statistical software package (such as SIMCA or JMP) Experience with data visualization tools or packages, such as Tableau and Spotfire

· Proven project management skills and demonstrated ability to execute and manage complex projects and programs.

· Strong analytical and creative thinking skills for effective decision-making

· Strong communication, presentation, and executive presence skills

Your selection for this role will may be subject to fulfilling the medical requirements of this job scope. If so, you will be informed of the medical check(s) that you may need to undergo. All medical related expenses incurred from this medical check shall be borne by the company.

Thrive

What you can expect of us

As we work to develop treatments that take care of others, so we work to care for our teammates’ professional and personal growth and well-being.

· Vast opportunities to learn and move up and across our globalorganization

· Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act

· Generous Total Rewards Plan comprising health, finance and wealth, work/life balance, and career benefits

Equal Opportunity Statement

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

JOB DESCRIPTION

Location: Onsite in Singapore with some flexibility

Reporting Line:

Direct Line Manager: Marketing Director South Asia, Textile Effects

Direct Reports: Nil, single contributor

Responsibilities:

The role plays a critical part in supporting are as follows:

• Data collection and Analysis: Gather and analyse data from various sources like sales report, cost and pricing data. Use analytical techniques to interpret data and identify trends
• Cost Analysis: Compare cost of products from various source and analyse the reason of higher cost and make followup with various stakeholders to make corrections
• Reporting and Presentations: Prepare details reports and presentations. Create dashboard from the complex data for easier understanding.
• Strategy development and implementations:Collaborate with marketing and technical team to develop strategies and implement in the market. Followup for product development, pricing implementation and promotional campaigns.
• Project follow up and Performance Analysis: Collaborate with teams to run various market and new launch projects. Support the team to achieve the goals and analyse the performance.
• Supporting marketing Director: To assists the marketing Director with day-to-day requirements enables efficient operations within the marketing team. This support ensures that the team's efforts are optimized and frees up the Sales Director's time to focus on strategic initiatives.
• Promotion and Marketing Support: This role supports to arrange brochures, samples, and promotional tools based on team requests facilitates effective marketing and sales efforts - creating a consistent and compelling brand trust and image.
• Collaboration: work closely with business development, sales, innovation team to achieve yearly AOP and to support for key market decision making.

Key KPIs:

• AOP achievement for the region
• Price implementation and margin improvement analysis
• Launch of New Products in region and analysis of sales growth
• Developing quality of Competition Database
• Status of Weekly, Monthly sales progress and follow up.
• Analysis on Sales, Volume and Profitability on Strategic Customers.
• Arrange Brochures, Samples and Other promotion tools based on the request from team.

QUALIFICATION AND COMPETENCIES

• Education: Bachelor’s degree in either Economics, Administration, Chemistry, Chemical Engineering, Business or similar qualifications
• Experience: 4+ years experiences in data analysis for Sales / Marketing Support, Customer Service, Supply Chain, analysis .
• Analytical Skills: Strong analytical and critical thinking skills to interpret complex data and make data-driven decisions. Highly advance knowledge in Excel data analysis will be required. Experience in working with SAP will be a distinct advantage.
• Communication skills: Excellent verbal and written communication skills to present finding clearly and effectively.
• Project Management: A keen eye for detail to ensure accuracy in data analysis and reporting. Highly independent and able to handle amibuity.
• Problem solving skills: Ability to approach challenges creatively and develop effective solution.

Control Risks' Digital Risks practice works with our global clients to anticipate and mitigate threats, whilst harnessing digital opportunities to drive innovation and growth.

This APAC based role primarily involves delivering analysis of cyber threats and their implications to all business sectors and to public sector organisations and working with global and regional resources to support winning new engagements. The analyst will support delivery of strategic threat assessments and lead on delivery of specific threat consulting engagements, such as response to client subject matter requests and focused threat assessments. The role will also require the analyst to support our tactical CTI team in delivering investigations and responsive intelligence to our Incident Response team. The role requires the candidate to produce, enhance and contribute to content published on our cyber threat intelligence platform. The role will also need to participate in the winning and delivery of bespoke projects for clients, as well as support regional and global marketing activities.

The Cyber Threat Intelligence Analyst can be based in Control Risks' offices in Singapore, Sydney, or Hong Kong. Applicants will be currently resident in the locations for which they are applying.

Responsibilities:

Intelligence product delivery and scoping:

• Responsible for proactively collecting and analysing information from all sources to produce actionable intelligence for our bespoke clients.
• Providing analysis of all threat actors – nation state, cybercriminal, activist – from a technical capability assessment perspective and from an intent and motivation perspective.
• Understand our clients requirements, scope their intelligence and commercial needs and work with the CTI, Digital Risks and other teams to provide priced scopes of works that are properly risk assessed across our threat assessment, investigative and digital due diligence product sets.
• Supporting the development of new information sources and capabilities for collection and analysis.
• Produce intelligence reports and update region specific content for the intelligence platform product.
• Provide regional expertise into the CTI team to aid prioritisation of content coverage and intelligence collection for platform publication.
• Demonstrate strong understanding of the geopolitical, technological, economic and social drivers of cyber threats to produce forward looking intelligence analysis.

Business development responsibilities:

• Responsible for developing, maintaining and demonstrating strong subject matter expertise in cyber threat actors, computer network operations, electronic warfare, disinformation and geopolitics through attendance at conferences, industry events and constant research.
• Responsible for liaising with senior team members and other internal teams, such as Markets and Partnerships, to highlight key threat developments and reports to be shared with clients and prospects.
• Responsible for coordinating internally with CTI, Digital Risks and other internal stakeholders to share feedback from client engagements and discussions, including client scope requirements, subject matter asks and commercial intelligence on fees and market preferences.
• To deputise for senior CTI colleagues in reviewing scopes and work, delivering external briefings, pitches and internal engagements.

Marketing and business development:

• Production of marketing materials and public facing analysis designed to demonstrate CTI capability and subject matter to a public audience.
• Development of thought leadership tailored to specific high priority APAC geomarkets.

Essential:

• Highly motivated individual with ability to self-task and develop own research.
• Practical knowledge and understanding of cyber security concepts and methods.
• Practical experience in the field of intelligence collection, analysis and reviewing.
• Ability to present technical information and analysis to a non-technical audience.

Preferred:

• Demonstrable experience in the field of geopolitics through academic or professional engagement.
• Demonstrable experience of business development, marketing or winning client work.
• Educated to degree / masters level or several years’ work experience in an intelligence, cyber security or social science field (Terrorism, Politics, International Relations, Intelligence Studies).
• Understanding of both qualitative and quantitative analytical tools and techniques.
• Intelligence analysis (CREST, NIAT, GIAT, DIAM, City and Guilds), CTI (CRTIA, CPTIA) or cyber security (CISSP, CEH, CLASS) qualifications are highly desirable but not essential.
• Languages preferred: Chinese Mandarin.

Qualifications and specialist skills:

• The desired candidate may have a background in CTI, intelligence collection or analysis, geopolitical risk analysis.
• Familiarity with following analysis and collection tools: Maltego, RiskIQ, SOCMINT, OSINT enginges, complex Boolean searches, MS Office suite (particularly Word and Excel), use of secure research network.

We are seeking a skilled Sustainability Data Analyst to join our team. The ideal candidate will focus on data analysis, carbon accounting, and process automation to support our sustainability initiatives. You will be responsible for analyzing sustainability-related metrics, tracking progress, and enhancing data collection processes through automation.

Key Responsibilities:

1. Data Collection and Analysis:

o Gather and analyze sustainability data from various sources, including carbon emissions, energy consumption, and waste management.

o Conduct detailed analyses to identify trends and insights that inform sustainability strategies.

2. Carbon Accounting:

o Perform carbon accounting to measure and track the organization's carbon footprint.

o Ensure accuracy and compliance with relevant standards and frameworks (e.g., GRI, ISSB).

3. Process Automation:

o Develop and implement automation tools to streamline data collection and reporting processes.

o Utilize programming languages such as R and SQL for automation and data analysis.

4. Data Visualization:

o Create comprehensive dashboards and reports using data visualization tools like Tableau and Power BI.

o Present findings to stakeholders to support decision-making processes.

5. Collaboration and Communication:

o Work closely with the sustainability team and other departments to align data initiatives with organizational goals.

o Communicate sustainability achievements and initiatives effectively to internal and external stakeholders.

Qualifications:

* Bachelor’s degree in Environmental Science, Data Science, Engineering, or a related field.

* 1-3 years of experience in sustainability data analysis or a related role.

* Proficiency in data analysis and automation tools such as Python, R, and SQL.

* Experience with data visualization tools like Tableau and Power BI.

* Strong analytical and problem-solving skills.

* Excellent communication and teamwork abilities.

Preferred Qualifications:

* Knowledge of carbon accounting methodologies and sustainability reporting frameworks.

* Experience with sustainability management platforms and data integration.

* Familiarity with environmental management systems and regulatory requirements.

Structure:

This position is a full-time position reporting to Elsa Tay, Sustainability Strategy, Commercial Director. The position is open to applicants based in Singapore and/or Malaysia. Please send in your application on LinkedIn or email your resume to Wendy Chong ([email protected]).

How to Apply: If interested, please submit your cover letter and resume to Wendy Chong ([email protected])

As a Senior Data Center Operations Engineer, you will work as a member of the team of engineers and be responsible for facilities in Singapore and oversee the overall health of the facilities.  You will be involved in 

• Workflow of day to day operations of the facilities. 
• Capacity deployment and forecasting. 
• Budgets and maintaining facility stock
• General operational uptime/maintenance scheduling
• Vendor management
• Facility Evaluation
• Builds and deployments
• Strategic global projects
• Cross organizational collaboration 
• Conduct all audits as required
• Coordinating with the onsite delivery and shipping of all equipment
• Developing, documenting and evangelizing a catalogue of standards and best practices for data center operations
• Functioning as one of the main regional points of contact and be accountable for all vendors who operate inside of our data centers.  Will act as the operational point of contact for all builds, expansions and maintenances. 

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Co-Development Business Unit is looking for IT Project Manager

Internal Code: A24098

This is a two-year contract role

What will you do?

The scopes of the services include, but are not limited to:

• Lifecycle Management and Policy Compliance: Support project officers in managing IT systems across planning, design, development, deployment, maintenance, and support stages, ensuring adherence to policies.
• Cloud Integration and Service Management: Facilitate system onboarding to cloud platforms, manage service activations and data migration processes, and handle technical feasibility assessments of change requests.
• Testing, Compliance, and Risk Assessment: Oversee User Acceptance Testing (UAT), review security and compliance reports, prepare cybersecurity documentation, and manage third-party risk assessments.
• Vendor and Stakeholder Coordination: Collaborate with vendors to ensure contract compliance, report project progress to managers and stakeholders, and perform ad-hoc administrative tasks
• Support the Board’s project officers to manage the Board’s IT systems over various stages of the system lifecycle, i.e. planning, design, development deployment, maintenance and support, in compliance with the Board’s and Whole of Government policies and procedures.
• Support the Board's Project Officers in reviewing the requirements and tender specifications for new systems proposed by the Board’s user departments to align with the Board’s policies and seeking clearances from the relevant authorities.
• Facilitate system onboarding to various cloud platforms e.g. Government Commercial Cloud (GCC), Government Commercial Cloud Plus (GCC+)
• Raise and manage service activations and requests, and manage data migration processes.
• Oversee User Acceptance Testing (UAT) and project completion.
• Review hardening, VAPT (Vulnerability Assessment and Penetration Testing), and SCR (Security Compliance Review) reports, as well as vendor's risk assessments.
• Prepare and submit the relevant documents for cybersecurity compliance.
• Review vendor reports to ensure compliance with contract requirements and IM8 standards.
• Manage third-party relationships and risk assessments.
• Assess technical feasibility of the change requests and review vendor's proposed scope of work.
• Work closely and report to the Board’s project manager and stakeholders on the project progress, delays and any other matters pertaining to the assigned projects regularly.
• Other assigned ad-hoc or routine project administrative tasks.

What are we looking for?

• Degree in Computer Science, Computer Engineering, Electrical or Electronic Engineering or equivalent
• 3-5 years of experience in digital project management, preferably having gone through at least one (1) full project lifecycle from initiation to closure
• Familiar with deploying and managing cloud hosted systems across the various Cloud Service Providers (CSPs), such as Microsoft Azure, Amazon Web Services.
• Hands-on experience with system functionalities testing, GCC onboarding, data migration processes, and supporting service activations/requests.
• Experience in reviewing security hardening reports, VAPT and SCR reports.
• Below skillsets are an advantage:
• Experience in Operational Technology (OT) and/or Industrial Control Systems (ICS)
• Relevant professional certifications such as Project Management Professional (PMP), Microsoft Azure/AWS/Google Certified Solutions Architect, CompTIA Security+, SANS GIAC Security Essentials (GSEC), (ISC)2 Certified Information Systems Security Professional (CISSP)

What do we offer?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

We’re searching for a Lead Consultant, IT Security to be part of our diverse team of talents here at NCS!

If you believe in going above and beyond, want to exemplify the best, and wish to bring people and technology together like never before, then we would love to have a conversation with you!

What we seek to accomplish together:

• Manage team of cyber day 2 engineering resources within specialization track providing guidance, mentorship, performance evaluations.
• Involve in project work to deliver security service which require deeper level of expertise and to drive resolution of operational issue which are escalated to ensure satisfactory closure.
• Responsible for tracking the progress of building technical competencies, develop training and growth plans within specialization track.
• Involve in the hiring process for cyber day 2 to expand the existing portfolio of services (e.g. network security, endpoint security, security analytics etc).
• Involve in the presale activities for cyber day 2, including defining the scope of cyber day 2 services, sizing the effort to support the security technologies deployed in client environment, determine what can be supported internally and what can be delivered via partnership with other parties in NCS or with sub-contractors and process standardization & improvement.
• Assist in improving the quality of service for cyber day 2 team.
• To be one of the Subject Matter Expert (or trusted technical advisor) in cyber technologies during presale and day 2 phases.
• Mentoring engineers or interns to ensure they can assist the team in executing operational tasks for projects.
• Accountable for various tasks above and provide regular update to the Practice Lead

Skills

1. Willing to work in shifts to provide rotational 24/7 shift application support duties as mentioned below.
2. Has experience or knowledge on Incident and Problem management.
3. Health check and monitoring production system and job scheduling to ensure SLA is meet.
4. Troubleshoot and solve production issues related to performance and reliability throughout the software stack.
5. Proactively identify bottlenecks in the system and work to resolve these issues before they become a problem.
6. Continuous improvement of the system, e.g. job automation, performance tuning.
7. Should be able to identify and fix the bugs.
8. At least 3-5 years of hands-on experience on troubleshooting the applications run on full stack preferably in Java, Spring-boot, Microservices.
9. At least 3-5 years of working experience, preferably in Banking or Anti money laundering.
10. At least 3-5 years of working experience in production support in banking applications running on Windows and Unix environments.
11. Should have strong hold on SQL server/Oracle databases and able to write/debug the SQL programs.
12. Good knowledge in Linux/Unix/Windows environment and scripting.
13. Hands on experience on monitoring tools like Grafana has added advantage.
14. Should be open to learn and adapt to new technologies.
15. Knowledge on GIT Bitbucket and Jenkins has added advantage.
16. Knowledge on Actimize/Hadoop has added advantage.

Note : Mandatory skills for this role are candidates must have experiences in Unix, Window and SQL, they will be trained for the rest of the skills . At least 1 year and above working as support role, it is ok if they switch from Developer to Support , but the recent experiences must be in support role. Also the tenure/duration for candidates’ past/current employment should not be too short for each employment.

1. Shift Timing
   1. Morning shift 6am to 3pm
   2. General shift 9am to 6pm.
   3. Afternoon shift 2pm to 11pm
   4. Night shift 10pm to 7am.
2. Need to support including night shift, weekends and public holidays

Skills

1. Willing to work in shifts to provide rotational 24/7 shift application support duties as mentioned below.
2. Has experience or knowledge on Incident and Problem management.
3. Health check and monitoring production system and job scheduling to ensure SLA is meet.
4. Troubleshoot and solve production issues related to performance and reliability throughout the software stack.
5. Proactively identify bottlenecks in the system and work to resolve these issues before they become a problem.
6. Continuous improvement of the system, e.g. job automation, performance tuning.
7. Should be able to identify and fix the bugs.
8. At least 3-5 years of hands-on experience on troubleshooting the applications run on full stack preferably in Java, Spring-boot, Microservices.
9. At least 3-5 years of working experience, preferably in Banking or Anti money laundering.
10. At least 3-5 years of working experience in production support in banking applications running on Windows and Unix environments.
11. Should have strong hold on SQL server/Oracle databases and able to write/debug the SQL programs.
12. Good knowledge in Linux/Unix/Windows environment and scripting.
13. Hands on experience on monitoring tools like Grafana has added advantage.
14. Should be open to learn and adapt to new technologies.
15. Knowledge on GIT Bitbucket and Jenkins has added advantage.
16. Knowledge on Actimize/Hadoop has added advantage.

Note : Mandatory skills for this role are candidates must have experiences in Unix, Window and SQL, they will be trained for the rest of the skills . At least 1 year and above working as support role, it is ok if they switch from Developer to Support , but the recent experiences must be in support role. Also the tenure/duration for candidates’ past/current employment should not be too short for each employment.

1. Shift Timing
   1. Morning shift 6am to 3pm
   2. General shift 9am to 6pm.
   3. Afternoon shift 2pm to 11pm
   4. Night shift 10pm to 7am.
2. Need to support including night shift, weekends and public holidays

About the role

Reporting to Vice President, Air, this internship role will have the opportunity to work with the different entities on exciting projects as well as to analyse various reports to provide information to our Regional Air Freight team for strategic business decisions. This 6-month full-time internship commences Dec 2024/Jan 2025.

What you will be doing

• Prepare monthly reports relating to air freight activities
• Detect irregular data from the reports and analyse the root cause
• Perform ad-hoc analysis as per requested by stakeholders
• Follow up with entities on the issues and/or comments of working reports
• Be involved in Middle Office Air Dashboard Enhancement Project
• Work with OMC on various projects on data management
• Maintain the BSA contract library
• Support RFQ activity to carriers for 2025 capacity

The successful applicant

Essential

• Polytechnic or university undergraduate or graduate in Business Management, Data Analytics, Data Science or related fields
• Meticulous, analytical, and can work independently
• Good interpersonal and communication skills
• Proficiency in MS Office (Excel, PowerPoint, Word)
• Good command of written and spoken English
• Knowledge in PowerBI and/or Tableau

Desirable

• Keen to learn, fast learner
• Systematic, organized and able to multi-task
• Able to work under pressure in a dynamic, fast-paced environment to meet tight deadlines
• Team player with positive attitude

ABOUT THE NATIONAL INSTITUTE OF EDUCATION (NIE)

The National Institute of Education (NIE), Singapore, is Singapore’s national teacher education institute and we are proud to be an integral part of the nation’s education service. We play a key role in the preparation of teachers and in the provision of teacher professional and school leadership development programmes. We are committed to our vision of being An Institute of Distinction: Leading the Future of Education and our mission to Inspire Learning, Transform Teaching and Advance Research.

NIE invites suitable candidates to join the Division of Academic Computing & Information Services (ACIS) as Senior/Business Analyst (2-year contract).

What We Offer:

• A dynamic and collaborative work environment that fosters innovation and creativity.
• Opportunities to work on cutting-edge AI projects that make a real impact in the field of education.
• Professional growth and development through continuous learning and hands-on experience.
• A chance to work with a diverse team of experts and thought leaders in education and technology.

Key Responsibilities:

• Technology Governance Leadership: Be an integral part of our Technology Governance Committee, ensuring that all technology projects adhere to internal policies and external regulations.
• Stakeholder Collaboration: Work closely with various stakeholders to identify business needs and translate them into detailed technical requirements for innovative AI solutions.
• AI Project Management: Assist in monitoring AI projects, ensuring timely delivery and alignment with our strategic business objectives.
• Effective Communication: Engage with faculty members and researchers to understand their requirements, provide updates, gather feedback, and follow up to ensure timely progress on projects.
• Technical Expertise: Address technical queries from faculty members and researchers, leveraging your technical expertise to provide accurate and helpful responses.
• Hands-on Support: Contribute to projects by performing medium-level coding tasks, assisting with technical challenges, and supporting the development process.
• Compliance Audits: Participate in audits to ensure compliance with both internal standards and external regulations, maintaining the highest levels of integrity and accountability.
  

Requirements:

• A University degree in Computer Science, Information Technology, Engineering or a related field.
• A proactive and detail-oriented individual with a strong understanding of technology governance and AI solutions.
• Excellent communication skills, capable of translating complex technical concepts into clear business requirements.
• Technical proficiency in coding and project management, with a proven track record of supporting successful AI initiatives.
• A team player who thrives in a collaborative environment and is committed to achieving collective goals.

Other Information
NIE staff can take chartered buses at their own expense from or near their homes to NIE campus. This is subject to the availability of seats.

Req ID: R00017987

Responsibilities:

• Responsible for supporting the IT help desk services to ensure services are delivered to meet business needs and expectations, within SLA standards (response time and resolution time.
• Install and configure hardware and software applications.
• Manage user accounts, permissions, and access rights.
• Monitor and maintain IT systems to ensure their smooth functioning.
• Perform system backups and disaster recovery procedures.
• Support VOIP, conferencing and mobile service request.
• Liaise with other support teams, or product teams as required to resolve requests and issues in a timely manner.
• Act as a contact point between helpdesk operations, other teams (internal, external and vendor/supplier)
• IT assets and inventories management.
• Ensure proper documentation of all IT infrastructure setups, software licenses, and any software modifications.
• Design and conduct IT user training on systems under the IT Department's purview.

Requirements:

• Diploma in Computer Science.
• At least 5 years of MIS experience.
• Possess ITIL Certification or equivalent.
• Experience with Windows Servers, Active Directory, routers, and network switches is required.

__________________________________________________________

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Quick Apply” or contact [email protected] for more details.

Please provide following information in the resume for immediate processing

1) Reasons for leaving current and/or last employment

2) Last drawn and/or current salary

3) Expected salary

4) Date of availability and/or Notice Period

All applications will be treated in strictest confidence and only shortlisted candidates will be notified

Wee Wai Dan

EA License No : 03C5391

EA Reg No : R22109628

As the Brand & Media Analyst, you are responsible for analysing consumer and media data, market trends, brand performance and competitive landscape to provide actionable insights. Your role involves utilizing various data sources to understand consumer and customer preferences, identify market opportunities, and evaluate the effectiveness of brand and media strategies. You enjoy working on a strategic level as well as hands-on with data and visualization to perform your analyses and reporting. You also possess the skills to turn data into action.

You will also collaborate with cross-functional  team to leverage data to drive strategy. You will support in optimizing media investments to enhance brand perception, customer relationships, and drive business growth.

Key responsibilities

• You are responsible in conducting in-depth analysis of consumer behavior, utilizing market research data, surveys, and customer feedback and competitive analysis to identify market trends, emerging opportunities, and potential threats.
• Evaluate the perception of the brand in the market and among target audiences, identifying strengths and weaknesses of the brand image and recommend strategies to enhance brand equity.
• Drive media analysis consisting of measuring media performance across various channels, evaluating competitors’ media strategies and presence, monitoring and analyzing media metrics, engagement, and sentiment, while assessing the impact of media performance on overall brand perception.
• Collaborate with relevant teams to develop effective marketing strategies and optimized media plans, interpreting and analyzing data from various sources to draw meaningful conclusions and actionable recommendations.

Product Vision and Strategy: Define and communicate the product vision and strategy aligned with company goals. Conduct market research and analyze industry trends to identify opportunities for product innovation and differentiation.

Product Roadmap: Design Thinking or innovative thinking while conducting workshops with stakeholders to groom the product thinking. Develop and maintain a product roadmap that outlines key features, enhancements, and milestones. Prioritize features and initiatives based on business value, customer impact, and resource availability.

Requirements Gathering: Collaborate with stakeholders (marketing, sales, customer service, and design) to gather and document detailed product requirements. Conduct customer interviews, surveys, and usability studies to understand user needs and preferences.

Agile Product Development: Work closely with the development team to ensure timely and high-quality delivery of product features. Write clear and concise user stories, acceptance criteria, and product backlog items. Participate in agile ceremonies (e.g., sprint planning, daily stand-ups, retrospectives) to facilitate smooth product development processes.

Product Launch and Go-to-Market: Coordinate product launches, including marketing campaigns, sales training, and customer support. Develop go-to-market strategies and ensure successful execution to maximize product adoption and revenue. Performance

Monitoring and Optimization: Monitor product performance using key metrics and analytics. Gather feedback from customers and stakeholders to continuously improve the product. Identify and implement enhancements to optimize user experience and business outcomes.

Stakeholder Communication: Serve as the primary point of contact for product-related inquiries and updates. Communicate product status, progress, and priorities to executive leadership and other stakeholders.

Sales and Distribution: Experience with e-commerce platforms and omnichannel strategies. Knowledge of sales strategies and retail partnerships. Understanding of supply chain management and logistics in the beauty industry.

Customer Experience and Engagement: Skills in enhancing customer experience and loyalty. Expertise in customer feedback mechanisms and CRM (Customer Relationship Management) systems. Experience with community building and managing customer relationships

Education: Bachelor's degree in Business, Marketing, or a related field. MBA or advanced degree is a plus.

Experience: Minimum of 5 years of experience as a Product Owner or in a similar product management role, preferably in the beauty, fashion, or Retail and CPG/eCommerce industries.

Industry Knowledge: Deep understanding of the beauty, fashion, and retail market, including trends, customer behavior, and competitive landscape.

Technical Skills: Proficiency with product management tools and familiarity with agile development methodologies.

Analytical Skills: Strong analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions.

Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex concepts clearly and effectively.

Leadership: Demonstrated ability to lead cross-functional teams and manage multiple projects simultaneously.

Customer Focus: Passion for understanding and solving customer needs, with a user-centric approach to product development.

Project Management: Lead and manage projects related to digital transformation, ensuring they are completed on time and within budget. Coordinate with internal and external teams for successful project delivery.

Change Management: Support organizational change by communicating effectively with stakeholders, providing training and resources, and fostering a culture of innovation. 

1.    To perform Data Analysis and Reporting
a.    Analyse and generate reports of Asia Pacific data on Customer Backlog (CBL) 
b.    Work with Sales Logistics Customer Interface Team to ensure data quality and track the progress of CBL.
c.    Perform data validation, identify the root cause and resolves issues to improve the order fulfilment rate and overall impact on customer service level. 
d.    Write complex SQL queries to extract, transform, and aggregate data from large databases efficiently. 
•    Utilize Common Table Expressions (CTEs) to create temporary result sets and simplify query readability. 
•    Leverage Window functions to perform advanced analytical operations, such as ranking, partitioning, and aggregations, within SQL queries.
•    Optimize SQL queries for performance by using appropriate indexing strategies and query execution plans.
•    Employ various JOIN operations (INNER JOIN, LEFT JOIN, FULL OUTER JOIN) to merge data from multiple database tables efficiently.
•    Create subqueries and correlated subqueries when necessary to retrieve specific subsets of data.
•    Implement conditional logic and CASE statements within SQL queries to handle complex data transformations.

e.    Continuously optimize SQL queries for performance, scalability, and maintainability. 
f.    Monitor and tune database performance to ensure efficient data retrieval.

2.    To build and enhance scripts / dashboards to support Process Automation
a.    Build and enhance Power BI dashboards with existing databases (SQL database, etc.) on different Order To Cash (O2C) topics.
b.    Maintain and improve current Power BI dashboards, including enhancing SQL scripts in databases and DAX measures in Power BI.
c.    Provide technical support to resolve data-related issues and troubleshoot problems in dashboards, and reports.
d.    Develop Python scripts to streamline and automate manual data transformation processes. 
e.    Identify repetitive data preparation tasks and create reusable Python scripts to perform data cleansing, formatting, and aggregation. 
f.    Continuously optimize and enhance Python scripts for performance, scalability, and efficiency.

3.    Cross-Functional Collaboration
a.    Collaborate and align with central departments / stakeholders to support in achieving sales targets.
b.    Manage multiple projects simultaneously, ensuring timely delivery of data analysis and reporting solutions. 
c.    Collaborate with project stakeholders to define project scope, objectives, and deliverables.

ABOUT THE NATIONAL INSTITUTE OF EDUCATION (NIE)

The National Institute of Education (NIE), Singapore, is Singapore’s national teacher education institute and we are proud to be an integral part of the nation’s education service. We play a key role in the preparation of teachers and in the provision of teacher professional and school leadership development programmes. We are committed to our vision of being An Institute of Distinction: Leading the Future of Education, and our mission to Inspire Learning, Transform Teaching and Advance Research. Read more about NIE here.

NIE invites suitable candidates to join the Research-Practice-Policy Group (RPPG) at the Office of Education Research (OER) as an Education Analyst. The RPPG is committed to bridging the gap between educational research and practice and serves to grow NIE research impact by enabling knowledge translation and brokerage with educational and public stakeholders through strategic dissemination, engagement, partnerships and implementation.
Our dissemination efforts include managing NIE academic journals, and lay publications like SingTeach, amongst others. We also foster collaboration among key stakeholders such as policymakers, researchers, and educators. Finally, we look at implementation and impact, which consists of evaluating the fidelity of research application, and documenting and measuring impactful outcomes.

If you are passionate about networking, content creation, and engaging with research, this role is perfect for you. You will have the chance to influence how research is communicated and applied, ensuring it makes a real-world difference rather than gathering dust on shelves. You will also create compelling content that captivates stakeholders and build valuable connections with a diverse range of partners. This is a 3-year contract position, and may be renewed depending on the Institute’s needs and the individual’s performance.

Responsibilities:

Content Creation (Development of Engaging Visuals and Video Editing)

Develop high-quality, engaging content such as:

• Infographics based on published research to simplify complex information and make research accessible and actionable for educators and stakeholders;
• Videos that cover a range of topics, including summaries of published research, introductions to researchers, and administrative content; and
• Manage X (formerly Twitter) account
• Any other design work as required by the department.

Reporting, Synthesising and Knowledge Mobilising

• Implementation and impact, including tracking and assessing ongoing initiatives to support effective research translation, scaling, and application, as well as planning for and measuring research impact.
• Provide info as needed about NIE education research (e.g., identification of studies relevant to an area; running of data analytics using basic statistical tools like SPSS or excel-based tools like pivot tables) to support and report theme- and institution- level insights into NIE research.
• Synthesise relevant information from multiple data sources (e.g. databases, researchers, webinars) using effective search and analytical methods.
• Support the writing of impact case studies of research projects.
• Contribute to the development and implementation of plans for knowledge mobilisation at the institute and beyond.
• Participate in and host ideation sessions and webinars on local educational trends, stakeholder needs, research trends, for information gathering from, and networking purposes with, researchers and non-research stakeholders to increase research dissemination, uptake and impact.
• Proactively liaise with domain experts, administration teams to document and collate information and knowledge about NIE education research (e.g., experiences, case studies, etc.) and with external vendors for the translation and dissemination of research.
• Coordinate with team lead, researchers and faculty members to support the translation of research into NIE programmes.
• Proactively organise, update and back up knowledge assets on shared server.

Ad-hoc duties

• Learn and manage any relevant software/IT tools for information gathering, interpreting and dissemination (e.g., Tableau, Twitter), as required for responsibilities undertaken.
• Manage email communication and follow-ups.
• Assist with any other duties as assigned, e.g., minute-taking, event support and urgent requests.

Requirements:

• A University Degree in Education, Sociology or related field or experience in writing research papers
• Understands the Singapore educational context with a strong interest in advancing education outcomes.
• Working knowledge of Microsoft Office (in particular, Excel skills up to intermediate level [e.g., VLOOKUP and pivot tables]), project planning tools, statistical analysis tools, or willingness to learn such tools.
• A self-motivated individual and a fast learner with the ability to multi-task and work within deadlines.
• Strong critical thinking abilities, problem-solving and organisational skills.
• Excellent interpersonal, networking and communication skills; proactive at collaborating with others to achieve shared results.
• Strong attention to details and factual accuracy.
• Ability to read, understand and synthesise complex research ideas and effectively communicate them to diverse lay audiences through digital, print, and other channels.
• Ability to prioritise and take the initiative in times of ambiguity, and effectively manage complexities.
• Integrity and discretion when handling confidential information.

Candidates with the following will have an advantage:

• At least two years of working experience relevant to the role (e.g., in research settings or in research dissemination)
• Master’s Degree in Education, Sociology or related field.
• An appreciation of knowledge mobilisation theories and how they can be operationalised.
• Experience with social media outreach, graphic design, web development (e.g., updating of HTML website, UX-design) and video making.
• Experience with journalistic writing.
• Experience with teaching and/or training.

Communication Task:

Please note that only applicants who submit the communication task will be considered.

Based on the findings of the research below, please create either

• A short infographic (no larger than A4 size) for teachers who may not be familiar with research terminology. The infographic should be visually compelling and clearly present the key findings, making it easy for educators to understand and apply the insights in their practice.
• An X (formerly Twitter) post/thread for researchers to share the study and its key findings to encourage them to read the actual paper. Please provide this post/thread as an image.

Research: Exploring the impact of formative assessment on student learning outcomes in Mathematics

A recent study explored the impact of formative assessment on student learning outcomes in secondary school mathematics. The research employed a quasi-experimental design with a sample of 200 students across four schools. The study found that integrating frequent formative assessments—such as quizzes, peer feedback, and exit tickets—into the curriculum significantly improved students’ conceptual understanding and problem-solving skills compared to traditional teaching methods without formative assessments.

Key Findings:

• Increased Student Engagement: Students who received regular formative feedback showed higher levels of engagement and motivation in their mathematics classes.
• Enhanced Learning Outcomes: The experimental group demonstrated a 20% increase in their scores on standardised mathematics tests compared to the control group.
• Improved Self-Efficacy: Students reported greater confidence in their ability to tackle complex mathematical problems after receiving timely and actionable feedback.

The study concludes that formative assessment is a critical pedagogical tool that not only enhances academic performance but also supports the development of students’ self-regulation and intrinsic motivation. The researchers recommend that educators incorporate formative assessment strategies into their teaching practices.

Closing Date

We regret that only shortlisted candidates will be notified.

Other Information

NIE staff can take chartered buses at their own expense from or near their homes to the NIE campus. This is subject to availability of seats.

The Director of IT is responsible for the supervision and handling of day-to-day IT operations. The Director of IT ensures that timely IT support is rendered to all departments, especially in areas with guest contacts. He/she will be responsible for the administration of the inventory of all equipment, software and software licenses.

Primary Responsibilities

Hotel IT Operations and Infrastructure; Including but not limited to

• Oversee hotel IT Services team from managerial aspects and provide guidance to ensure all technology based questions can be answered promptly.
• Evaluate, recommend, plan and implement IT related projects for the Hotel.
• Lead the overall IT Department and Business units in all aspects.
• Oversee all guest-facing technologies in the hotel and ensure reliable product performance, innovative service offerings, and deliver personalized and efficient support for the same.
• Manage the day to day operations and scheduling of IT colleagues.
• Ensure that the team consistently provides a high level of operational stability for property based technology, and high levels of service and support to colleagues and guests.
• Maintain and promote core technology standards and maintain Accor best practices in respect to property systems.
• Ensure that Accor Technology Policies and Procedures are carried out, according to Accor Focus Guide and The Finance & Accounting Policy Manual and as outlined in the Systems Manager user Guide.
• Provide technical expertise and project management for all technology projects.
• Provide twenty-four hour support for mission critical systems as documented in the service escalation document.
• Attend operational meetings as required.
• Effectively communicates technology related plans, actions and decisions with the hotel team.
• Contribute to Technology Services knowledge base.
• Implement and maintain backup and emergency procedures to ensure integrity of programs and data at all times.
• Be fiscally responsible by adhering to set budgetary guidelines.
• Provide point of escalation support to Accor team.

• Perform regular system’s health check and capacities studies to ensure optimum performance of servers and network.

• Manage system changes with appropriate support staff to ensure uninterrupted services.
• Maintain inventory of all equipment, software and software licenses (not limit to computers and laptops).
• Includes IT Data Protection, Data back-up, PCI compliance and security according to Accor Policy and Procedures.
• Maintenance contracts are reviewed and put in place for IT systems.
• IT Capital and Operational Expenditure planning (Budgeting, Forecasting and Accruals).
• Conduct PCI training.
• Ensure users are aware of Support processes, Corporate Help Desk.
• On-site technical resource during business hour:
• 8.30am – 6.15pm Monday – Friday
• Required onsite support over special events to be planned accordingly
• Attend operational meetings daily 9.00am

Team Management

• Interview, select and recruit direct reports.
• Identify and develop team members with potential
• Conduct performance review with the team.
• Constantly monitor team members’ appearance, attitude and degree of professionalism.
• Prepare detailed induction programs for new colleagues.
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business.

Other Responsibilities

• Be aware of the hotel fire & life safety/emergency procedure.

• Attend all briefings, meetings and trainings as assigned by management.
• Maintain a high standard of personal appearance and hygiene at all times.
• Perform other reasonable duties assigned by the Management.

Responsibilities

• Reports to Manager for IT System Administration & Support on Secured Network.
• Perform the role of System Administrator (SA) and Network Administrator (NA) and manage Computing and Networking services to maintain operational readiness.
• Implement software upgrades, patches, hot fixes as necessary.
• Set up & maintain User accounts and workstations & Desktop PC to enforce security on access controls, encryption, and end point protection.
• Perform computer setup to support disaster recovery exercises.
• Maintain IT Security System & Documentation according to organizational policies and practices.
• Maintain inventory and asset configuration for workstations and Desktop PC.
• Coordinate / Perform Level 1,2 and 3 support and helpdesk service requests.
• Liaise with vendors to troubleshoot, and resolve IT issues.
• Support audit and compliance activities.

Requirements

• Diploma/Degree in Computer Science or Information System.
• Knowledge & experience in handling & Administration of Microsoft Window Servers, VMware, Cisco Switches, Windows 10 & above Desktops Support.
• Minimum 1 years' experience in system administration.
• Adaptable to changes with a positive attitude.
• Ability to self-learn, acquire new skills and support new systems
• Good interpersonal skills across inter departments.
• Self-driven and team player.
• Singaporeans only

Keeping a record of any issues, problems usually within a database

Providing on-call support

Maintaining and updating technical and instruction manuals, policies, and procedures

Managing a support ticket system

Upgrades, or updates

Review the system periodically

Monitor and report whenever necessary