Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Internal Code: A24111

What will you do?

• Understand the business processes and work with users to design and develop an end-to-end solution.
• Provide advice and assistance to business users in the effective use of application system and information technology.
• Manage the development of the application system and ensure the project is implemented within budget and according to schedule.
• Design solutions that are of quality and functional to ensure a good user experience.
• Monitors the performance of the application and work with relevant stakeholders to troubleshoot any issues surfaced in the production environment.
• Work closely with various technical, solution and information architects to ensure the application developed is robust and align with the Enterprise Architecture.
• Produce technical documentation for application systems.

What are we looking for?

• Experience in application development using the following technologies and programming languages such as Mobile, web, object-oriented programming, SQL, Java, JavaScript, Mainframe.
• Experience in Project Management and is able to manage user expectation and deliver within project timeline
• Experience/knowledge in Scrum /DevOps concepts
• Experience/knowledge in the various technologies supporting CI/CD such as GitLab, Confluence, JIRA, SonarQube
• Experience/Knowledge in Cloud, microservices architecture and container technologies such Docker, Kubernetes
• To have a keen interesting in IT / programming / system designs
• Good understanding of SDLC.
• Secure coding to prevent application vulnerabilities (for eg. Cross-site scripting; Injection vulnerability flows such as SQL injection, command injection; Race conditions; Improper error / exception handling etc)
• Application integration with government services such as CorPass, SingPass.
• A Pass in ICT Assessment Certification for Solution Architect or Software Developer by NUS-ISS is required

What do we offer in return?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.

Did you know that we are the 1st biologics contract manufacturer in Singapore? We offer you exposure to upcoming biotech and established pharmaceutical companies and to the manufacturing technology needed to produce mammalian treatments and cell therapies of tomorrow. Our global manufacturing network is recognized for its reliable, high-quality services, regulatory track record, global footprint, innovative technology platforms and extensive experience – we, in Singapore are proud to be part of this global network.

The QC Analyst will be responsible for Biochemistry Area in the QC Lab to support Lot Release activities

Responsibilities

• Prioritize and perform the various testing/analysis in timely manner, in order to support the business requirements.
• Analysis of final product, in-process, stability samples according to Standard Operating Procedures and Test Methods.
• Documentation and review of results in accordance with current Good Manufacturing Practices (cGMP).
• Understanding and execution of methods which may include ELISA, PCR, CE, SDS-PAGE, IEF, icIEF, potency methods, and other physiochemical methods.
• General lab support including housekeeping, equipment maintenance, inventory of supplies, lab supplies ordering, management of glass wares, autoclaving etc.
• Prepare, maintain standards and reagents as required by GMP documents.
• Responsible to follow data integrity requirements.
• Actively contributes to operational efficiency/continuous improvement initiatives.
• Problem solving of analytical methods as well as troubleshooting of equipment.
• Involved in equipment qualification, maintenance and troubleshooting.
• Support / Perform OOS, deviation investigations. Draft investigations reports.
• Be a trainer for test method.
• Involvement in method transfers and validation.
• Author Change Controls, Test Methods, SOPs.
• Lead Out-Of- Specifications (OOS) and deviation investigations.

Education / Experience

• Diploma / Degree or higher from recognized institution with at least 3 years’ experience in Quality unit in the Biopharmaceutical industry
• Relevant work experience preferably Lab experience in a biotech or medically related field
• Familiar with Regulatory requirements and local Codes & Standards (e.g., FDA, EMEA, and ICH Guidelines)
• Good knowledge and experience of the practical and theoretical requirement of quality management system in GMP facility
• Is willing to take on new challenges
• Good interpersonal skills
• Effective Communicator (oral and written)
• Plans, prioritizes and organizes work to deliver on time
• Exhibit good quality decision making traits
• Meticulous and Systematic and Analytical Mind
• Team player who can operate independently, with strong focus on safety, quality and timelines

Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.

People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.

The MES Functional Analyst is responsible for designing, configuring, and deploying Manufacturing Execution Systems (MES) to support the digitalization and optimization of manufacturing operations. The specialist works closely with cross-functional teams, including production, quality assurance, IT, and project management, to gather requirements, design system configurations, and ensure seamless integration with other business systems. This role involves overseeing the MES lifecycle from requirements gathering through implementation, validation, user training, and ongoing system support.

Description of Work:

• Implementing and configuring the Werum PAS-X MES system to transition from paper-based or manual operations in production areas.
• Collaborating with various functional departments to prioritize and gather MES user requirements, followed by system design and deployment.
• Contributing to project milestones such as reviewing company documents (e.g., SOPs, batch records) to identify specifications needed for creating electronic records.
• Developing and configuring MES components, including recipes, workflows, equipment setups, master data, and electronic batch records, to fulfil the operational needs of Manufacturing and QA teams.
• Assisting with the development and testing of MES-related protocols. Ensuring MES documentation remains compliant with GAMP 5 standards throughout the system’s lifecycle.
• Managing system change controls, configuration documentation, and creating test plans to maintain MES validation.
• Coordinating with technical trainers to establish MES user training programs.
• Offering user support, troubleshooting on-site issues, and working closely with IT for problem resolution.
• Implementing initiatives to enhance process efficiency.

Job Knowledge:

• MES Systems Expertise: In-depth knowledge of Manufacturing Execution Systems (MES), particularly experience with Werum PAS-X or other widely-used MES platforms.
• Manufacturing Process Knowledge: Familiarity with manufacturing processes and systems, particularly in regulated industries such as pharmaceuticals, biotech, or food manufacturing.
• Regulatory Compliance: Understanding of Good Automated Manufacturing Practices (GAMP 5), FDA 21 CFR Part 11, EU Annex 11, and other industry standards for electronic records and computerized systems.
• Database and IT Knowledge: Experience with relational databases (e.g., Oracle, SQL) and basic IT infrastructure, as MES systems often interface with ERP, LIMS, or other business systems.
• Recipe and Workflow Design: Proficiency in designing MES workflows, recipes, equipment configurations, and electronic batch records tailored to business and quality assurance requirements.
• Systems Validation and Testing: Experience in system validation, including writing and executing test protocols (IQ/OQ/PQ), managing change controls, and maintaining a validated state for the MES.
• Documentation Skills: Ability to create and maintain technical and functional documentation, ensuring ongoing compliance and proper system use.
• Troubleshooting and Problem Solving: Strong problem-solving skills for diagnosing and resolving MES issues in real-time, working collaboratively with IT and operational teams.
• Project Management: Familiarity with project management methodologies for leading MES implementations, ensuring milestones and deliverables are met within timelines.
• User Training and Support: Experience in developing training materials and providing hands-on support to end-users during and after system deployment.

Qualifications:

• Self-motivated, excellent communication skills and enjoy working with people.
• Bachelor’s Degree: Typically, in a relevant field such as Computer Science, Engineering (e.g., Chemical, Mechanical, or Electrical), Information Technology, or Life Sciences.
• Manufacturing/Production Environment: Experience working in or supporting regulated manufacturing environments (e.g., pharmaceutical, biotechnology, or food industries).
• 3-5 years of hands-on experience in MES system implementation, configuration, and support (preferably Werum PAS-X or a similar MES platform).

Responsibilities:

• Execute service and maintenance workflows efficiently.
• Coordinate with client representatives on all service/maintenance matters.
• Assist the supervisor in organizing teams for service tasks and delegating responsibilities.
• Manage daily client interactions, ensuring their expectations are met.
• Support the supervisor in troubleshooting and timely completion of security system services.
• Understand each client's business to ensure high customer satisfaction.
• Ensure all work complies with Workplace Safety and Health Act regulations.

Requirements:

• Minimum Nitec in Electrical/Electronic Engineering.
• At least 2 years of working experience in related field.
• Requires knowledge and practical experience with security systems (e.g., Integrated Security Management, Card Access Control, Intrusion Detection, and CCTV systems).
• IT/Network/Server knowledge is a plus.
• Transport allowance provided.

______________________________________________________

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Quick Apply” or contact [email protected] for more details.

Please provide following information in the resume for immediate processing

1) Reasons for leaving current and/or last employment

2) Last drawn and/or current salary

3) Expected salary

4) Date of availability and/or Notice Period

All applications will be treated in strictest confidence and only shortlisted candidates will be notified

Wee Wai Dan

EA License No : 03C5391

EA Reg No : R22109628

Team Summary

Do you want to work on thumb-stopping social media content and original campaign creative?  Do you like the idea of working with celebrity athletes from the FIFA, Olympics and Formula 1? AND would you like to do all that for one of the world’s most recognizable brands and our fortune 500 clients?

Introducing Visa Design Studio, an expanding in-house creative agency set up to support Visa’s, clients and partners in the Asia Pacific region, and to drive revenue growth for Visa. You will not only develop exciting creative strategies and campaigns for our clients and partners across the various markets in AP but also create high visibility creative for Visa’s core brand and sponsorships. You will be expected to meet creative service revenue targets as part of your responsibilities.

If you have always wanted a hybrid client-agency life, here is the perfect opportunity.

What a Multimedia Design does at Visa:

• Support the Visa Design Studio team to scale and execute campaigns, delivered with efficiency, finesse and high-quality.

• Drive AP Marketing Services revenue growth by effectively executing client projects and briefs through Visa Design Studio.

• Collaborate with the local marketing teams to understand campaign objectives and develop visually compelling designs that align with client’s and Visa’s brand strategy.

• Ensure consistency in design elements and maintain brand guidelines across all projects.

• Comfortable to communicate and present design concepts to external and internal stakeholders, explaining the creative rationale in the context of business objectives.

• Work with the team to interpret original and iconic creative concepts in response to client briefs, objectives or goals.

• Deliver design components ranging from web, graphics, social as well as digital media content, print, environmental, OOH, BTL and packaging across all levels of project complexity.

• Make designs come to life by creating and animating storyboards, editing videos, creating mock-ups, convert layouts to HTML format, etc.

• Support in managing multiple projects from concept through to completion, ensuring that milestones are met.

• Prepare and organize final artwork delivery, ensuring all details and requirements are in place.

Why this is important to Visa

You will report to the Creative team lead for Visa Design Studio. The Visa Design Studio team (part of the Visa AP Marketing organization) is responsible for delivering creative services to Visa’s clients and driving a key marketing service workstream for revenue growth. The team is in it’s early stages of expansion and the role will be integral in its formation to scale up. 

What you will need:

You will need to have a strong passion for creativity and strategic design, as well as a high level of comprehension in brand interpretation. Be solutions-oriented, and able to work independently as well as be a team player. As this is a client facing role, you will need to have strong influencing and project management skills. The successful candidate will need to be able to efficiently multi-task in a fast-paced environment, have a systematic approach and be able to navigate around ambiguity.

About Us:

@ASK Training Pte Ltd is a leading provider of high-quality training and development programs. We are committed to delivering exceptional learning experiences to help individuals and organizations achieve their goals. We are seeking a dedicated IT & Facilities Executive to join our dynamic team and contribute to our mission.

Job Summary:

The IT & Facilities Executive will be responsible for overseeing and managing the company's IT Infrastructure, as well as ensuring the effective and efficient operation of the company’s facilities. This role requires a proactive and detail-oriented individual with a strong background in IT and facilities management.

Key Responsibilities:

IT Management:

· Manage and maintain IT infrastructure, including M365 administration, networks, and hardware.

· Provide technical support to end-users on various technical issues and problems relating to end-user devices (e.g., desktop/laptop computers, printers, scanners, mobile devices, videoconferencing equipment, projectors) and software such as Microsoft Office and emails.

· Setup and deploy new desktop / laptop computers and the associated software.

· Ensure data security and backup procedures are in place and functioning correctly.

· Manage IT projects, including system upgrades, installations, and migrations and future implementation.

· Coordinate with external vendors for IT-related matters.

· Maintain and up-keep IT equipment inventory and documentation, in compliance with IT policies and procedures. Responsible for hardware and software licensing and compliance.

· Track and manage the lifecycle of all IT assets.

· Conduct regular audits to ensure asset integrity and compliance with company policies.

· Perform other ad-hoc duties as assigned.

Facilities Management

· Oversee the maintenance and operation of office facilities and equipment.

· Handle facility-related emergencies and issues promptly.

Requirements:

· Diploma in Information Technology or a related field.

· Minimum of 5 years of experience in IT management.

· Proficient with Windows operation systems, M365.

· Technical knowledge of IT systems, networks, and hardware.

· Excellent problem-solving and analytical skills.

· Strong organizational and project management skills.

· Ability to work independently and as part of a team.

· Good communication and interpersonal skills.

Working hours:

Monday – Friday 8.30AM to 6:00PM

Team Summary

Do you want to work on thumb-stopping social media content and original campaign creative?  Do you like the idea of working with celebrity athletes from the FIFA, Olympics and Formula 1? AND would you like to do all that for one of the world’s most recognizable brands and our fortune 500 clients?

Introducing Visa Design Studio, an expanding in-house creative agency set up to support Visa’s, clients and partners in the Asia Pacific region, and to drive revenue growth for Visa. You will not only develop exciting creative strategies and campaigns for our clients and partners across the various markets in AP but also create high visibility creative for Visa’s core brand and sponsorships. You will be expected to meet creative service revenue targets as part of your responsibilities.

If you have always wanted a hybrid client-agency life, here is the perfect opportunity.

What a Copywriter and Project Manager does at Visa:

• Support the Visa Design Studio team by developing and writing clear, engaging, and persuasive copy for various mediums (web, print, social media, etc.).

• Drive AP Marketing Services revenue growth by effectively executing client projects and briefs through Visa Design Studio.

• Collaborate with the regional and local marketing teams to understand campaign objectives and develop visually compelling designs that align with client’s and Visa’s brand strategy.

• Oversee the entire project lifecycle, from initial briefing to final delivery.

• Coordinate with internal and external stakeholders to gather requirements and feedback.

• Edit and proofread copy to ensure accuracy, consistency, and alignment with Visa and client’s brand voice.

• Conduct market research and competitor analysis to inform creative strategies.

• Maintain a content calendar and ensure all deliverables are met on time.

• Monitor project progress and adjust plans as necessary to meet deadlines.

• Provide creative direction and input during brainstorming sessions.

• Ensure all copy and creative outputs meet the highest quality standards.

• Collaborate with local freelance copywriters and translators to expand resources and meet other language requirements in Asia Pacific.

Why this is important to Visa

You will report to the Creative team lead for Visa Design Studio. The Visa Design Studio team (part of the Visa AP Marketing organization) is responsible for delivering creative services to Visa’s clients and driving a key marketing service workstream for revenue growth. The team is in its early stages of expansion and the role will be integral in its formation to scale up and elevate creative outcomes.

What you will need

You will need to have a strong passion for creativity and story-telling, as well as a high level of comprehension in brand interpretation. Be solutions-oriented, and able to work independently as well as be a team player. As this is a client facing role, you will need to have strong influencing and project management skills. The successful candidate will need to be able to efficiently multi-task in a fast-paced environment, have a systematic approach and be able to navigate around ambiguity.

Perform diagnostic analysis of the network system, identify possible faulty devices, troubleshoot faulty modules, troubleshoot network problems and outages and prepare necessary documentation detailing actions taken.

-Monitor system performance and track usage and develop and deliver a trend analysis of system load, usage and response.

-Monitor the reachability of all connections within the network adhering to circuit restoral priorities and initiate troubleshooting to restore full network capability.

-Analyze system functions and failures to isolate and define problem area

Perform diagnostic analysis of the network system, identify possible faulty devices, troubleshoot faulty modules, troubleshoot network problems and outages and prepare necessary documentation detailing actions taken.

-Monitor system performance and track usage and develop and deliver a trend analysis of system load, usage and response.

-Monitor the reachability of all connections within the network adhering to circuit restoral priorities and initiate troubleshooting to restore full network capability.

-Analyze system functions and failures to isolate and define problem area

Perform diagnostic analysis of the network system, identify possible faulty devices, troubleshoot faulty modules, troubleshoot network problems and outages and prepare necessary documentation detailing actions taken.

-Monitor system performance and track usage and develop and deliver a trend analysis of system load, usage and response.

-Monitor the reachability of all connections within the network adhering to circuit restoral priorities and initiate troubleshooting to restore full network capability.

-Analyze system functions and failures to isolate and define problem area

Perform diagnostic analysis of the network system, identify possible faulty devices, troubleshoot faulty modules, troubleshoot network problems and outages and prepare necessary documentation detailing actions taken.

-Monitor system performance and track usage and develop and deliver a trend analysis of system load, usage and response.

-Monitor the reachability of all connections within the network adhering to circuit restoral priorities and initiate troubleshooting to restore full network capability.

-Analyze system functions and failures to isolate and define problem area

Responsibilities:

• Execute service and maintenance workflows efficiently.
• Coordinate with client representatives on all service/maintenance matters.
• Assist the supervisor in organizing teams for service tasks and delegating responsibilities.
• Manage daily client interactions, ensuring their expectations are met.
• Support the supervisor in troubleshooting and timely completion of security system services.
• Understand each client's business to ensure high customer satisfaction.
• Ensure all work complies with Workplace Safety and Health Act regulations.

Requirements:

• Minimum Nitec in Electrical/Electronic Engineering.
• At least 2 years of working experience in related field.
• Requires knowledge and practical experience with security systems (e.g., Integrated Security Management, Card Access Control, Intrusion Detection, and CCTV systems).
• IT/Network/Server knowledge is a plus.
• Transport allowance provided.

______________________________________________________

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Quick Apply” or contact [email protected] for more details.

Please provide following information in the resume for immediate processing

1) Reasons for leaving current and/or last employment

2) Last drawn and/or current salary

3) Expected salary

4) Date of availability and/or Notice Period

All applications will be treated in strictest confidence and only shortlisted candidates will be notified

Wee Wai Dan

EA License No : 03C5391

EA Reg No : R22109628

Mandatory Skills

Key Responsibilities:

• Bridge between Business and Technology: Act as the main point of contact for business units and development/vendor teams. This includes translating business requirements into technical specifications and ensuring smooth implementation.
• Requirements Analysis and Documentation: Prepare Statements of Work (SOW), functional specifications, and user stories, conducting detailed analysis of requirements and coordinating with business and technical teams.
• Testing and Support: Conduct or coordinate System Integration Testing (SIT) and User Acceptance Testing (UAT) on user stories. Work with development and production support teams to resolve production issues.

Requirements:

• Strong Communication: Excellent verbal and written communication skills are essential for effective collaboration with diverse stakeholders.
• Project Management Experience: Experience in project management is a plus.
• Technical Skills: Knowledge of banking systems like Finacle, REST APIs, and SQL/DB queries is valuable. Familiarity with modern application design using microservices and CI/CD tools such as Git and Jira is essential.
• Hands-on Experience: Previous hands-on coding experience and successful implementations using these technologies are advantageous.
• Agile Methodology: Understanding of agile methodologies and ceremonies within squads.

---------------------------------------------------------------------------------------------------------------------------------------------

Overall, this position requires a blend of business acumen, technical expertise, and strong communication and collaboration skills. The individual will play a crucial role in bridging the gap between business requirements and technical implementation, ensuring successful delivery of banking applications.

Key Points to Highlight in the Interview:

• Demonstrate Understanding of Banking Systems: Show your knowledge of Finacle and how it relates to banking processes.
• Technical Skills: Emphasize your familiarity with SQL/DB queries, REST APIs, microservices, and CI/CD tools.
• Project Management Experience: Provide examples of projects you've managed, highlighting your ability to coordinate teams and deliver on deadlines.
• Communication Skills: Be prepared to give examples of how you've effectively communicated complex information to different stakeholders.
• Agile Methodology: Share your understanding of agile ceremonies and how you've applied them in previous roles.

--------------------------------------------

Mandatory Skills

Key Responsibilities:

• Bridge between Business and Technology: Act as the main point of contact for business units and development/vendor teams. This includes translating business requirements into technical specifications and ensuring smooth implementation.
• Requirements Analysis and Documentation: Prepare Statements of Work (SOW), functional specifications, and user stories, conducting detailed analysis of requirements and coordinating with business and technical teams.
• Testing and Support: Conduct or coordinate System Integration Testing (SIT) and User Acceptance Testing (UAT) on user stories. Work with development and production support teams to resolve production issues.

Requirements:

• Strong Communication: Excellent verbal and written communication skills are essential for effective collaboration with diverse stakeholders.
• Project Management Experience: Experience in project management is a plus.
• Technical Skills: Knowledge of banking systems like Finacle, REST APIs, and SQL/DB queries is valuable. Familiarity with modern application design using microservices and CI/CD tools such as Git and Jira is essential.
• Hands-on Experience: Previous hands-on coding experience and successful implementations using these technologies are advantageous.
• Agile Methodology: Understanding of agile methodologies and ceremonies within squads.

---------------------------------------------------------------------------------------------------------------------------------------------

Overall, this position requires a blend of business acumen, technical expertise, and strong communication and collaboration skills. The individual will play a crucial role in bridging the gap between business requirements and technical implementation, ensuring successful delivery of banking applications.

Key Points to Highlight in the Interview:

• Demonstrate Understanding of Banking Systems: Show your knowledge of Finacle and how it relates to banking processes.
• Technical Skills: Emphasize your familiarity with SQL/DB queries, REST APIs, microservices, and CI/CD tools.
• Project Management Experience: Provide examples of projects you've managed, highlighting your ability to coordinate teams and deliver on deadlines.
• Communication Skills: Be prepared to give examples of how you've effectively communicated complex information to different stakeholders.
• Agile Methodology: Share your understanding of agile ceremonies and how you've applied them in previous roles.

---------------------------------------------------------------------------------------------------------------------------------------------

• Evaluate existing BAU process and identify areas that need improvement and propose options as solutions
• Familiarity with Risk data and good knowledge of data discovery and lineage between data tables in ADA will be a plus
• Maintain robust communication among all the stakeholders to ensure proper coordination and delivery of tasks and activities 
• Maintains all required documentation related to data flow, the design and process changes to a high standard for audit readiness 
• Adept at juggling between tight timelines, limited resources, and multiple deliverables. Able to anticipate needs and problems to ensure successful and timely delivery of projects and initiatives
• Participate in various workshops from BU initiatives
• Perform other duties and responsibilities, as assigned

• Contribute to projects / initiatives, starting from Requirements Gathering, Design, Solutioning, Functional Specs review to User Acceptance Testing and Live Verification. 
• Must have good working hands-on experience in data querying (SQL and such) and handling of data schemas and data wrangling. 
• Works in close collaboration with various Workstreams, UX Designer and Tech counterparts to elicit business requirements, supports the design and conceptualization of new requirements and visualisation, analyse all possible scenarios, and articulates impacts and risks, as identified, ensure consistent use and implementation of processes.
• Review requirements to ensure alignment to design principles and information architecture.
• Attend to user stories/requirements and work with Tech partners on solutioning and implementation based on prioritisation.
• Join regular scrum meetings and user stories grooming sessions to ensure that enhancements are delivered accordance to business requirements/solutions and is within budget and timelines.
• Review solution proposal from Tech team and provide effective challenge and counter proposal
• Bilingual with proficiency in Mandarin preferred to liaise with Mandarin speaking clients.

Responsibilities:

• Execute service and maintenance workflows efficiently.
• Coordinate with client representatives on all service/maintenance matters.
• Assist the supervisor in organizing teams for service tasks and delegating responsibilities.
• Manage daily client interactions, ensuring their expectations are met.
• Support the supervisor in troubleshooting and timely completion of security system services.
• Understand each client's business to ensure high customer satisfaction.
• Ensure all work complies with Workplace Safety and Health Act regulations.

Requirements:

• Minimum Nitec in Electrical/Electronic Engineering.
• At least 2 years of working experience in related field.
• Requires knowledge and practical experience with security systems (e.g., Integrated Security Management, Card Access Control, Intrusion Detection, and CCTV systems).
• IT/Network/Server knowledge is a plus.
• Transport allowance provided.

______________________________________________________

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Quick Apply” or contact [email protected] for more details.

Please provide following information in the resume for immediate processing

1) Reasons for leaving current and/or last employment

2) Last drawn and/or current salary

3) Expected salary

4) Date of availability and/or Notice Period

All applications will be treated in strictest confidence and only shortlisted candidates will be notified

Wee Wai Dan

EA License No : 03C5391

EA Reg No : R22109628

About Sleek

Sleek is on a mission to revolutionize how entrepreneurs operate their business. We want to give small business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business. As we work for our thousands of customers, we gather millions of data points about their business, and in turn we transform those into useful, actionable insights and recommendations to accelerate their growth through smart algorithms.

We are a team of 500 builders from 18 countries, with offices in Singapore, Philippines, India, Vietnam, Hong Kong, Australia and the UK committed to delivering a delightful experience to our clients!

We are looking for an amazingly well-rounded Operations Analyst to join us in growing our business of our FinTech Product the “Sleek Business Account” in Singapore. You will be responsible for ensuring the efficiency of business operations as well as assisting in setting strategic goals for the future eg., Customer Activation, MAU Growth, Growing Customer Base & Average Revenue Per User (ARPU).

You will have a passion for understanding business owners, and an ability to creatively articulate the problems that keep them up at night. You will be skilled in translating these deep client insights into attractive solutions, compelling calls to action, and ultimately stunning business results. You should have excellent customer relationships and communications skills, have a flair for marketing, and love to problem-solve and think on your feet. You will be an enthusiastic team player, excited about the role you can play in growing Sleek’s Fintech offerings to be trusted and well-loved solutions for entrepreneurs and business owners in Singapore and beyond.

Position Duties

• Support ongoing operations to manage & enhance Sleek’s FinTech Product “The Sleek Business Account (SBA)”
• Assist the FinTech Lead in ongoing Project Management with Compliance/Operations/Product & Tech teams to ensure customer centricity; maintain internal project management tools (RAID logs etc)
• Own & document product requirements for ongoing enhancements & track their delivery with Product/Tech Teams
• Track customer feedback/ issues & manage triage with Product/Tech & FinTech partners
• Perform market research to ensure SBA’s competitiveness in Singapore
• Own weekly reporting on customer onboarded, transactions, revenues & MAU’s
• Support reconciliation & transactional operations
• Support FinTech Lead on running quarterly Voice of Customer (VoC) panels to achieve user growth

• Bachelor's Degree in Banking/Finance/Engineering or similar
• At least 3 years of relevant experience in Banking/Financial Services/FinTech or Consulting Space
• Knowledge of B2B payments/ FinTech industry/ Financial operation is an added advantage
• Excellent interpersonal & communication skills
• Existing Financial operations experience (reconciliation, data analyst)
• Existing Project Management or Agile experience (requirements documentation, sprint cadence)
• Detail oriented; able to quickly analyze large volumes of data via Excel/Google Sheets and present analysis in a coherent manner
• Able to commence immediately/ within short notice period

More about Sleek!

At Sleek, we work in a fast-paced start-up environment. We have a strong culture built around our five core values: Simplicity, Loyalty, Excellence, Entrepreneurship, Kindness. As a deliberately multicultural team, our team comprises more than 18 nationalities and spoken languages.

We consider the company’s success to be a result of committed individual and team efforts, and are looking to onboard talented and creative people who want to make a difference. Corporate social responsibility is a passion, and as an equal opportunity employer we aim at making the world a better place. With a strong commitment to also make Sleek a great place to work, we offer a flexible working environment where we empower every team member to be the best they can be - regardless of race, ethnicity, religion, gender, age or identity.

If you think you would be a good fit for our mission, we look forward to hearing from you!

• Performance Bonus
• Work From Home
• Flexi Health Care

We’re looking for a Payment Operations Analyst who is passionate about our mission of Money Without Borders to partner with our payment product teams to help drive data-driven and innovative growth decisions while helping to make our payment systems smoother and more efficient. 

As a Payment Operations Analyst, you'll be driving our analytics efforts in the Payment Operations product team that balances the work between making our payment rails frictionless, borderless and enabling a smooth customer payment experience. You’ll also be a part of a wider team of over 100 Analysts! You’ll get to collaborate on cross-team projects, develop technical skills and bring ideas about how we can improve analytics across Wise. 

Most importantly, you’ll collaborate closely with your product managers, designers and engineers to bring your insights into real change for our customers and help drive our mission! 

Your mission:

At Wise our mission is Money Without Borders - instant, convenient, transparent and eventually free. Whether our customers are sending money to another country, spending money abroad, or making and receiving international business payments, Wise is on a mission to make their lives easier and save them money. 

Here’s how you’ll be contributing to the Payment Operations team:

• You’ll expose the vast data on our processes to the product teams across Wise in a meaningful and actionable way in which people can proactively access the information without friction or need for analyst assistance

• Proactively contribute to, own, create, track key metrics and results  for your product team, keeping them accountable throughout the quarter

• Support senior analysts by conducting research, preparing reports, and visualisations

• Work with operational leadership in coming up with new features for automating and reducing our workload, preventing our financial risks and overall making our customer experience smoother

• Building the framework for managing risk, customer and payment agent experience

• Drive the discovery phase by scoping new opportunities and suggesting initiatives on Payment Operations through meaningful insights

• The role requires collaboration with Product, Engineers and Operations Team

This role will give you the opportunity to: 

• Be part of a positive change in the world. We’re fixing a broken, greedy system, and putting people and businesses in control of their money

• Create value from extensive datasets. We have millions of customers, a global set of payment infrastructure and a complex product that customers can use in different ways. There is a tonne of value left to unlock from this data!

• Influence the team’s direction. Analysts at Wise enable data-driven decision making and have a large impact by helping their teams to decide what to work on.

• Learn from a global network of professionals. We have a large, diverse team of analysts, data scientists and product managers that you will work with and learn from.​​​​​​

Mandatory Skills

• Bachelor Degree in a related field.
• Proven experience in strategy development, business management, and financial analysis.
• Strong analytical and critical-thinking skills with the ability to translate complex data into actionable insights (proven ability to bring order to unstructured problems).
• Excellent communication and interpersonal skills, with the ability to collaborate across departments and communicate effectively with stakeholders at all levels.
• Project management experience, demonstrating the ability to lead cross-functional teams to successful project completion.
• In-depth knowledge of financial markets, investment products, and regulatory frameworks.
• Proficiency in data analysis tools and software for strategic decision support.
• High level of adaptability, creativity, and strategic thinking to navigate a dynamic business environment.
• Strong organizational skills and attention to detail.
• Proficient in MS Office applications such as MS Word, Excel, PowerPoint, SharePoint, and JIRA.
• Independent and highly motivated team player with a positive work attitude and strong interpersonal skills.

Skillsets (Good to have)

• Preferred experience within a technology function of financial services firm.

Role and Responsibilities

Business Management:

• Spearhead the department’s internal communication and engagement plan - assist in the planning, execution, and/or coordination of meetings, forums, and/or internal events. Responsible for regular and ad hoc senior management reporting and presentations.
• Monitor and report on key performance indicators (KPIs) to track business and operational performance, and identify areas for improvement.
• Oversee smooth functioning of day-to-day administrative activities with support of the department's Executive Assistant.

• Governance:

• Support orchestration and delivery of governance mechanisms ensuring that appropriate decisions, forums and documentation are made to support running of department.

• Portfolio Management:

• Support development and management of comprehensive business plans, including financial projections, budget, workforce and risk assessments, to support decision-making processes.
• Provide leadership in project management, monitoring progress across departmental portfolio and applying corrective actions.

Mandatory Skills

• Bachelor Degree in a related field.
• Proven experience in strategy development, business management, and financial analysis.
• Strong analytical and critical-thinking skills with the ability to translate complex data into actionable insights (proven ability to bring order to unstructured problems).
• Excellent communication and interpersonal skills, with the ability to collaborate across departments and communicate effectively with stakeholders at all levels.
• Project management experience, demonstrating the ability to lead cross-functional teams to successful project completion.
• In-depth knowledge of financial markets, investment products, and regulatory frameworks.
• Proficiency in data analysis tools and software for strategic decision support.
• High level of adaptability, creativity, and strategic thinking to navigate a dynamic business environment.
• Strong organizational skills and attention to detail.
• Proficient in MS Office applications such as MS Word, Excel, PowerPoint, SharePoint, and JIRA.
• Independent and highly motivated team player with a positive work attitude and strong interpersonal skills.

Skillsets (Good to have)

• Preferred experience within a technology function of financial services firm.

Role and Responsibilities

Business Management:

• Spearhead the department’s internal communication and engagement plan - assist in the planning, execution, and/or coordination of meetings, forums, and/or internal events. Responsible for regular and ad hoc senior management reporting and presentations.
• Monitor and report on key performance indicators (KPIs) to track business and operational performance, and identify areas for improvement.
• Oversee smooth functioning of day-to-day administrative activities with support of the department's Executive Assistant.

• Governance:

• Support orchestration and delivery of governance mechanisms ensuring that appropriate decisions, forums and documentation are made to support running of department.

• Portfolio Management:

• Support development and management of comprehensive business plans, including financial projections, budget, workforce and risk assessments, to support decision-making processes.
• Provide leadership in project management, monitoring progress across departmental portfolio and applying corrective actions.

Mandatory Skills

• Bachelor Degree in a related field.
• Proven experience in strategy development, business management, and financial analysis.
• Strong analytical and critical-thinking skills with the ability to translate complex data into actionable insights (proven ability to bring order to unstructured problems).
• Excellent communication and interpersonal skills, with the ability to collaborate across departments and communicate effectively with stakeholders at all levels.
• Project management experience, demonstrating the ability to lead cross-functional teams to successful project completion.
• In-depth knowledge of financial markets, investment products, and regulatory frameworks.
• Proficiency in data analysis tools and software for strategic decision support.
• High level of adaptability, creativity, and strategic thinking to navigate a dynamic business environment.
• Strong organizational skills and attention to detail.
• Proficient in MS Office applications such as MS Word, Excel, PowerPoint, SharePoint, and JIRA.
• Independent and highly motivated team player with a positive work attitude and strong interpersonal skills.

Skillsets (Good to have)

• Preferred experience within a technology function of financial services firm.

Role and Responsibilities

Business Management:

• Spearhead the department’s internal communication and engagement plan - assist in the planning, execution, and/or coordination of meetings, forums, and/or internal events. Responsible for regular and ad hoc senior management reporting and presentations.
• Monitor and report on key performance indicators (KPIs) to track business and operational performance, and identify areas for improvement.
• Oversee smooth functioning of day-to-day administrative activities with support of the department's Executive Assistant.

• Governance:

• Support orchestration and delivery of governance mechanisms ensuring that appropriate decisions, forums and documentation are made to support running of department.

• Portfolio Management:

• Support development and management of comprehensive business plans, including financial projections, budget, workforce and risk assessments, to support decision-making processes.
• Provide leadership in project management, monitoring progress across departmental portfolio and applying corrective actions.