Job Responsibilities:

• Install and configure computer hardware, software, systems, networks, printers and scanners.
• Monitor and maintain computer systems and network.
• Respond to services issues and requests in a timely manner.
• Provide technical support across the company.
• Set up accounts for new users.
• Repair and replace equipment as necessary.
• Test new tecnology or systems.
• Any ad-hoc duties as assigned.

Job Qualifications:

• Education Required: At least Diploma in Information Technology
• Experience Required: One (1) to two (2) years of experience in IT Support
• Competencies and Skills Required:

In depth knowledge of commonly used software, hardware and applications

Analytical and problem-solving skills to diagnose and resolve issues

Strong communication skills

• Develop and implement IT strategies, policies, and procedures aligned with the organization’s goals and objectives.
• Identify technology trends and emerging solutions to enhance operational efficiency, productivity, and innovation.
• Collaborate with senior management to define IT budget, priorities, and resource allocation.
• Oversee the design, implementation, and maintenance of the organization’s IT infrastructure, including networks, servers, storage, and hardware.
  Ensure the availability, performance, and security of IT systems and services through proactive monitoring, maintenance, and upgrades.
  Manage relationships with external vendors and service providers to support infrastructure needs and resolve technical issues.
• Supervise a team of system administrators and support technicians to provide technical assistance, troubleshooting, and user support.
• Implement and maintain IT service desk processes and tools to facilitate incident management, ticketing, and resolution tracking.
• Develop and enforce IT security policies, procedures, and access controls to protect against cybersecurity threats and data breaches.
• Coordinate software development projects, including requirements gathering, design, development, testing, and deployment.
• Evaluate and integrate software applications, platforms, and tools to meet business requirements and improve operational efficiency.
• Ensure compatibility, interoperability, and scalability of IT systems and applications across the organization.

Job Title: IT Team Lead (Retail Systems)

Department: IT & Analytics

Location: Senoko Crescent

Reports to: Manager (IT & Analytics)

Key Responsibilities:

• Lead the IT team in managing retail-specific systems (e.g., POS, inventory, CRM).
• Oversee installation, maintenance, and troubleshooting of IT hardware and software.
• Collaborate with vendors and internal teams to implement and optimize retail solutions.
• Ensure data integrity, security, and compliance with industry standards.
• Monitor and enhance system performance for scalability and efficiency.
• Provide guidance and training to team members and retail staff.
• Develop and execute disaster recovery and business continuity plans.
• Stay updated on emerging retail technologies and recommend improvements.

Requirements:

Diploma or higher in IT or related fields (e.g., ICT Systems & Support).

Proven experience with retail systems (POS, payment gateways, inventory management).

Strong leadership, troubleshooting, and communication skills.

Familiarity with networking, security standards, and system integration.

Job Overview:

Ace Business Pte Ltd is a trusted technology solutions provider committed to delivering exceptional IT services to our clients. We are a fast-paced, customer-focused team passionate about technology and innovation.

We’re looking for a dedicated IT Technical Support Specialist to join our team and provide reliable IT support, ensuring smooth operations for our clients.

As an IT Technical Support Specialist, you will:

• Provide IT Support: Assist clients with troubleshooting hardware, software, and network issues.
• Onsite and Remote Assistance: Deliver onsite technical support and resolve client issues effectively.
• Setup and Maintenance: Handle system setups, upgrades, and routine maintenance tasks.
• Documentation: Maintain clear records of support requests, resolutions, and system configurations.
• Collaborate: Work closely with the team to ensure timely and effective solutions for all IT-related challenges.

To excel in this role, you should have:

• Experience: 1–3 years in IT support or a related role.
• Skills:Strong troubleshooting abilities for hardware, software, and network issues.
  Basic knowledge of networking concepts (e.g., static IPs, routers, and switches).
• Certifications: CompTIA A+, Network+, or equivalent certifications (preferred but not mandatory).
• Personality: Customer-focused, problem-solving mindset, and the ability to work under pressure.
• Education: Diploma in IT or related field.

Why Join Us?

• Growth Opportunities: Gain hands-on experience and advance your technical skills.
• Dynamic Team: Work in a supportive and collaborative environment.
• Impactful Work: Play a key role in delivering solutions that make a difference to our clients.

Mirakl and CRM Management Configure and manage Mirakl e-commerce solutions, including catalog setup, integrations, and performance optimization. Customize and manage CRM systems to meet organizational needs, focusing on streamlining workflows and enhancing operational efficiency. Provide training and technical support for Mirakl and CRM platforms.

HR Management Systems Implement and manage HR software for payroll, attendance, and employee records.
Maintain employee databases and ensure data accuracy and security. Develop and manage internal portals for employee engagement and communication.

Social Media Marketing Development Plan and execute social media campaigns across platforms like Facebook, Instagram, LinkedIn, and Twitter. Create and schedule posts, track analytics, and optimize campaigns for maximum engagement. Develop creative content, including images, videos, and infographics, using tools like Photoshop and Canva.

Graphic Design and Photoshop Editing Design promotional materials, banners, and visual content for online and offline campaigns. Edit images and graphics to meet branding and marketing standards. Collaborate with marketing teams to ensure visual consistency.

Database and Portal Management Design, maintain, and optimize databases to support IT and business operations. Develop and manage internal portals for workflow automation and data sharing. Ensure data security and perform regular backups.

IT Support and System MaintenanceTroubleshoot hardware, software, and network issues.
Install and configure IT systems and applications. Monitor system performance and implement upgrades as needed.

Project and Workflow Coordination Coordinate cross-functional projects involving IT, HR, and marketing teams.
Document workflows, processes, and system updates for organizational use. Liaise with vendors and contractors for software implementation and upgrades.

Requirements

1. Education and Experience Bachelor’s degree in Computer Applications (BCA) or a related field.
   2–3 years of experience in Mirakl, CRM, HR management systems, social media marketing, and IT support.
   
2. Technical Skills Proficiency in Mirakl e-commerce platforms and CRM tools (e.g., Salesforce, HubSpot).
   Hands-on experience with HR management tools and database systems (e.g., MySQL, SQL Server).
   Proficiency in Photoshop, Canva, and other graphic design software.
   Knowledge of web development tools like HTML, CSS, and JavaScript is a plus.
   
3. Soft Skills Strong problem-solving and multitasking abilities.
   Excellent communication and collaboration skills.
   Creativity and attention to detail in marketing and design tasks.
   
4. Additional Qualifications Familiarity with social media analytics tools and trends.
   Knowledge of cybersecurity principles and practices. Certifications in relevant fields (e.g., Google Ads, Photoshop, Salesforce) are preferred.
   

What We Offer

• Competitive salary range of SGD 5,800 - SGD 7,800 per month.
• Opportunities for professional growth and skill enhancement.
• A supportive and innovative work environment.

Application Process

Interested applicants for the above-advertised position(s) are invited to email an updated copy of their resume to [email protected].

EA License No.: 23C1638

Job Description:

Department: Regional Information Systems Division

Reports to: Regional IT General Manager

Functional Relationships with: Global Security Team, ASEAN Business Units, ASEAN local IT divisions

Position Profile:

Based in: Singapore

Job site: Yishun

Work Conditions:

• Work on daytime shift. However, when security incidents occur, he/she might be required to work on holidays or at night.
• Communicate via email, MS Teams, web meetings, etc
• Required oversea business trips if necessary

Successful candidate will be: engaged and responsible for SecOps (security operations), security incident handling, SOC response, etc as a Senior Specialist, Information Security Incident Response Lead, responsible for CSIRT operations in cyber security

Key Duties & Responsibilities:

• Be responsible for handling overall SecOps in cooperation with partner IT vendors and related internal departments as a member of the incident handling team within CSIRT
• Work with partner IT vendors that maintain information security infrastructure tools implemented in our company
• Monitor and continuously assess the IT security aspects and impact.
• Knowledge and strong understanding on CIS CSC to continuously improve IT security
• Reporting to Regional IT General Manager and the head of Global Security Team

Benefits and Detailed Responsibilities:

While increasing cyber security risks, we must strengthen its security measures to secure our business expansion. He/She will be able to keep updating our skill sets by touching on the latest technology trends as we continue introducing new services and technologies to achieve "Zero Trust” and “IT/OT cyber security”.

In addition, he/she can obtain a global business perspective since there are many opportunities to discuss security countermeasures with overseas members by crossing the border

The following measures will be taken to promote cyber security enhancement activities within the company.

1. Cyber incident response

He/She must enhance the process of incident handling and our ability to respond to incidents through the implementation of security solutions, training, and incident-handling experiences.

2. Vulnerability Assessment on platform and application/implementation of countermeasures

Based on the results of various diagnostics and tools, countermeasures against vulnerabilities will be promoted together with each application engineer. We will also work with the CCoE team and PSIRT to implement measures for cloud environments, promote pre-release diagnostics, and add tools to meet operational requirements in the production environment.

3. Implementation and Maintenance of security solutions

Murata is developing advanced solutions for emerging threats.

He/she must be responsible for selecting suitable security products to fit our maintenance and operation requirements and leading PoC and implementation with well-designed operations.

Ability / Competency Required

• Bachelor or Master’s Degree in Computer Science, Information Systems, or equivalent experience
• Minimum 5 years of experience in the Cyber Security and Infrastructure fields
• Security tool implementation and operational experience/application security technology experience
• Obtain CISSP (Certified Information Systems Security Professional Certifications) is preferable
• Obtain CISM (Certified Information Security Manager) is preferable
• Fluent English skills (minimum B2 level)
• Able to travel for long business trip minimum 1 month

Job Responsibilities:

• Install and configure computer hardware, software, systems, networks, printers and scanners.
• Monitor and maintain computer systems and network.
• Respond to services issues and requests in a timely manner.
• Provide technical support across the company.
• Set up accounts for new users.
• Repair and replace equipment as necessary.
• Test new tecnology or systems.
• Any ad-hoc duties as assigned.

Job Qualifications:

• Education Required: At least Diploma in Information Technology
• Experience Required: One (1) to two (2) years of experience in IT Support
• Competencies and Skills Required:

In depth knowledge of commonly used software, hardware and applications

Analytical and problem-solving skills to diagnose and resolve issues

Strong communication skills

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician
• Good understanding of computer systems, mobile devices, mobile applications and other tech products
• Installation, configuration, and troubleshooting
• Knowledge in network system security
• Liaise with vendors on new IT purchase and implementation
• Excellent problem-solving and communication skills
• Any other ad hoc tasks assigned by supervisor

*** HR Contact Number : 6996 6666

As an IT Systems Administrator, you will play a crucial role in maintaining and enhancing our IT infrastructure. You will be responsible for the installation, configuration, and maintenance of hardware and software systems, troubleshooting issues, and ensuring the overall reliability and security of our IT environment. Additionally, you will collaborate with cross-functional teams to implement IT solutions that align with our business objectives.

Responsibilities:

• Install, configure, and maintain hardware and software components
• Monitor and optimize system performance
• Troubleshoot and resolve IT-related issues in a timely manner
• Collaborate with other teams to implement technology solutions
• Ensure the security and integrity of IT systems
• Keep abreast of industry trends and advancements

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Proven experience as an IT Systems Administrator or similar role
• Proficient in Windows and Linux operating systems
• Strong knowledge of networking protocols and technologies
• Experience with virtualization technologies (VMware, Hyper-V)
• Excellent problem-solving and communication skills

Preferred Qualifications:

• Industry certifications such as CompTIA A+, Network+, or Microsoft Certified Systems Administrator (MCSA)
• Familiarity with cloud computing platforms (AWS, Azure)
• Experience with scripting languages (Python, PowerShell)

OSAKI United International Pte Ltd (“OUI”) is a Singapore-based investment holding company owned by Osaki Electric Co. Ltd, a Japanese metering solutions provider listed in the Tokyo Stock Exchange, and the parent company of EDMI Limited (“EDMI”). EDMI is one of the international leaders and providers in innovative and advanced smart metering solutions for the global energy companies.

Assistant Manager/ Senior Internal Auditor

OUI is looking to hire an Assistant Manager/ Senior Internal Auditor.

This role is expected to assist and support OUI IA Department in improving the internal controls and governance processes of subsidiaries under OUI Group. You will be exposed to various Internal Audit work as well as related ad-hoc projects. This is an exciting opportunity to further your career in Internal Audit and gain international work exposure.

Key Responsibilities

1. Lead/ Assist in audit planning, coordinating, and executing approved risk-based internal audit plans.

2. Perform business process risk analysis and walkthroughs to identify risks, control deficiencies, non-compliances, and improvement opportunities.

3. Evaluate adequacy, effectiveness, and efficiency of operational and financial controls.

4. Maintain proper audit work papers to support audit findings and conclusions.

5. Conduct closing meeting to communicate audit observations to stakeholders.

6. Collaborate with stakeholders to develop feasible recommendations.

7. Draft concise audit report on the audit findings / issues identified and recommendations.

8. Assist in reviewing audit team’s work papers and audit report to ensure quality.

9. Perform follow-up audits to assess the implementation of audit recommendations.

10. Assist with ad-hoc projects including special reviews and investigations.

Requirements

1. A Bachelor's Degree, Professional Degree, or an equivalent professional qualification (CIA, CPA/ CFE) in Accountancy/Business/Finance.

2. At least 3 years of work experience (or at least 5 years for Assistant Manager) in internal and/or external audit.

3. Strong foundation in internal control concepts and auditing techniques.

4. Good interpersonal and communication skills. Able to work independently.

5. Able to travel for overseas business trips (~ 20%).

6. Candidates with the following will be favorably considered but not mandatory: -

(i) Prior working experience in technology/manufacturing sector.

(ii) Prior working experience in handling whistleblowing cases.

(iii) Possess SAP system knowledge and/or Data Analytics skills.

(iv) Knowledge in JSOX audits.

Interested candidates are invited to submit your resume and include the following: -

1. Reasons for leaving current employer (and past 2 employers, if any)

2. Current drawn salary (if any)

3. Expected salary

4. Earliest available date

Only short-listed candidates will be notified for interview.

Salary and job position offered to the selected candidate will commensurate with experience.

Type: Full-time

Salary: Competitive, based on experience

About the Role:
We are seeking an experienced IT Manager to lead the delivery of high-quality IT services. You’ll manage the IT service desk, ensure service level compliance, and drive continuous improvement in line with industry standards.

Key Responsibilities:

• Oversee IT service delivery and support teams
• Ensure compliance with SLAs and KPIs
• Manage vendor relationships and third-party contracts
• Lead incident resolution and service improvements
• Foster a collaborative and compliant work environment

Qualifications:

• 2-5 years in IT service management, including leadership experience
• Strong knowledge of ITIL and service management processes
• Excellent communication and problem-solving skills

Benefits:

• Competitive salary and benefits package
• Opportunities for professional growth and certifications
• Inclusive and supportive work environment

Requirement

• Diploma/ Degree with at least 1 year of relevant working experience
• Willing to learn with adaptable mindset and passion for IT
• Good communication skills and rapport with staff
• Proactive and responsible to resolve problems

Description

• Responsible for overall IT support and maintenance
• Manage IT Request and ensure all IT Requests are processed in a timely manner with SLA
• Manage and support employee workstations, laptops or mobile devices for end-users to be in good working condition
• Maintain IT documentation for maintenance, updates, deployments or change requests
• Respond to alerts, issues or incidents promptly
• Maintain GCP, Azure, Microsoft cloud platforms and other cloud based IT infrastructure
• Maintain and patch servers and systems regularly
• Maintain backups and restoration tests
• Conduct IT induction training for users
• Participate in internal or external audits and accreditations
• Sourcing and purchasing of IT equipment
• Maintain cybersecurity and integrity against intrusions and vulnerabilities, preventing data loss, compromise.

We are looking for a talented IT Solutions Developer to join our team. This role focuses on designing, developing, sourcing and implementing software solutions to meet the unique needs of our clients. The ideal candidate will have strong technical skills, a deep understanding of software development processes, and a drive to create or co-develop efficient, high-quality solutions that support client objectives.

Key Responsibilities
• Collaborate with clients and internal teams to gather and analyze requirements, translating them into technical solutions.
• Design, develop, test, and implement software applications tailored to client needs.
• Integrate third-party applications and APIs as part of comprehensive IT solutions.
• Troubleshoot, debug, and resolve issues in existing software to optimize performance and functionality.
• Provide technical documentation, including user manuals, to support implemented solutions.
• Ensure project alignment and adherence to timelines.
• Keep up-to-date with the latest industry trends and technologies to continuously improve solutions.

Skills and Competencies
• Proficiency in one or more programming languages (e.g., Java, Python, C#, JavaScript).
• Experience with database management systems (e.g., SQL, MySQL) and data integration.
• Strong analytical and problem-solving skills.
• Good interpersonal and communication skills for effective client and team interaction.
• Ability to work independently and manage multiple projects simultaneously.
• Ability to travel within Singapore for on-site client support as needed.

Why Join Us?
We offer a supportive work environment, competitive benefits, and opportunities for career development. Join our team and play a pivotal role in creating innovative IT solutions that make a difference for our clients.

We are looking for a qualified IT Technician that will install and maintain computer systems and networks aiming for the highest functionality.

You will also “train” users of the systems to make appropriate and safe usage of the IT infrastructure.

A successful IT Technician must have a thorough knowledge of computer software and hardware and a variety of internet applications, networks and operating systems. The ideal candidate will also have great troubleshooting abilities and attention to detail.

The goal is to build and maintain updated and efficient computer systems and networks to optimize the role of technology on business sustainability.

Responsibilities

• Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
• Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
• Install and configure appropriate software and functions according to specifications
• Develop and maintain local networks in ways that optimize performance
• Ensure security and privacy of networks and computer systems
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Organize and schedule upgrades and maintenance without deterring others from completing their work
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
• Maintain records/logs of repairs and fixes and maintenance schedule
• Identify computer or network equipment shortages and place orders

Requirements and skills

• Proven experience as IT Technician or relevant position
• Excellent diagnostic and problem solving skills
• Excellent communication ability
• Outstanding organizational and time-management skills
• In depth understanding of diverse computer systems and networks
• Good knowledge of internet security and data privacy principles
• Degree in Computer Science, engineering or relevant field
• Certification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)

• Setting up workstations with computers and necessary peripheral devices
• Checking computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
• Installing and configuring appropriate software and functions according to specifications
• Data Entry for necessary software and coordination works.

Job Description & Requirements

• Responsible for supporting the daily operations of Active Directory, DHCP, DNS, GPO, WSUS and Endpoint Protection.
• Manage windows server configuration changes, backup, security updates & patches, and high availability.
• Develop automated process and system deployment scripts to reduce redundant and manual day-to-day activities.
• Analyse existing infrastructure usage, research for emerging cloud technologies for potential migration and adoption these solutions.
• Coordinate with management for support escalation, updates, enhancements, and new initiatives rollout.
• Responsible for managing security access to all systems within the domain.
• Provides recommendation to improve local Information Security postures to align with Group IT policies and compliance to local regulatory requirements.
• Perform periodic system monitoring for security vulnerabilities, system access & change logs, privileged users access, and inactive users housekeeping.
• Monitor (and respond to) all system alerts and provide technical support in terms of troubleshooting, diagnosing and resolving hardware, software, cloud, and other inter-related system problems.
• As required, escalate and follow up with vendors to rectify the issue for any hardware and software related issue.
• Provide support to IT helpdesk team and end-users when required.

ERP Key Responsibilities :

• ERP System Management: Oversee the maintenance and updates of the ERP Software Coordinate with Synergix Helpdesk for troubleshooting and system upgrades
• 2 User Support :Provide support to KH Staffs for ERP-related issues, Account creation / suspension, Conduct training for new users
• 3 Data Management :Ensure the integrity and accuracy of the data within ERP system, Monitor data entry processes and provide guidance to users
• 4 Reporting: Understand the data needed by each department and advise on the appropriate reports to generate and how to interpret the data, Analyze data trends and suggest improvements
• 5 Project Coordination: Led ERP implementation projects and enhancemnets
  Collaborate with various departments to gether requirements and provide solutions

Job Requirement:

• Degree/Diploma or equivalent in any relevant discipline.
• Minimum 3 years' experience working in Windows Server administration or similar role.
• Strong technical knowledge and understanding of Active Directory, PowerShell scripting, GPO, and networking technologies is a must.
• A hands-on engineer who is experienced in coordinating infrastructure project, rolling out new initiatives and enhancing security, and automating repetitive administrative tasks.
• Proficient in Microsoft technologies such as O365, MS Office, etc.
• Excellent interpersonal skills. An active listener who is patience, able to work well with others, motivate, and mediate conflicts.
• Resourceful, independent, able to work under pressure and multi-task.

RESPONSIBILITIES:

• Identify and establish new customers through prospecting.
• Develop and execute sales strategies to meet sales quotas.
• Collaborate with cross-functional teams, including Pre-Sales, Marketing, and Consultants, to create integrated IT solutions for both existing and new clients.
• Effectively manage and drive the sales cycle from prospecting to successful closure.
• Cultivate a robust network with decision-makers/key influencers in the customer and vendor communities.
• Build long-term, trustworthy, and collaborative relationships across all levels within customers' environments.
• Establish rapport and collaboration with internal and external stakeholders.
• Collect, track, and analyze large amounts of data.
• Demonstrate adaptability and strong problem-solving skills.
• Exhibit excellent active listening skills.
• Undertake other tasks and projects as assigned by the Reporting Manager or Management.

QUALIFICATIONS & EXPERIENCE:

• Possess a Diploma/Degree in IT/Engineering or Business Administration.
• Ideally, have 1 to 2 years of experience in IT sales.
• Self-starter with energizing customer interaction.
• Excellent oral and written communication skills.
• Ability to build relationships with clients and coworkers.
• Positive problem-solving skills.
• Comfortable working in a fast-paced environment.
• Adaptable to change.
• Strong organizational skills.
• Preferred background in sales.
• Creative, energetic, and positive attitude

Job Summary

IT Planning & Finance: The successful applicant will be part of the team in Technology Business Management (TBM) Unit.

The applicant is responsible for supporting the effective planning, reporting, and financial oversight of the Technology

Group (TG) projects and initiatives. This role focuses on driving governance processes, ensuring alignment between strategic

IT plans, and maintaining robust financial management practices. The individual will work closely with internal teams to

execute financial reporting, project planning, and budgeting activities across the organisation.

Key Responsibilities

1. IT Planning & Governance

• Project Pipeline and Portfolio Management: Support the development and reporting of the TG project pipeline, including tracking and analysing project performance and key deliverables.

• Business-As-Usual (BAU) Reporting: Assist in preparing BAU performance reports for ongoing TG initiatives and align with overall strategic goals.

• Manpower Planning: Contribute to TG manpower planning processes, ensuring adequate staffing for IT projects and initiatives based on current and future needs.

• Transformation Office Support: Assist in activities related to the TG Transformation Office, helping to align project governance with the Digital Government Blueprint and other long-term strategic plans.

• Governance Frameworks: Assist in the implementation of IT governance frameworks to ensure compliance with organisational policies and standards.

2. IT Financial Management

• Budgeting and Financial Planning: Support the preparation of TG’s annual financial budget, working with divisions to ensure accurate forecasting of project costs and IT resource allocation.

• Financial Reporting: Assist in tracking financial performance across TG projects, including monthly and quarterly reporting on expenses, revenue, and capital expenditures.

• Asset Ownership and Management: Support the implementation of TG’s asset ownership framework, tracking and managing IT assets, ensuring accurate financial records are maintained.

• Workday Data Management: Assist in the management and maintenance of the TG Workday data management framework, ensuring financial data is accurate, updated, and aligned with TG project objectives.

• Expense Tracking and Forecasting: Collaborate with divisions to execute monthly financial forecasts, tracking variances and ensuring budget adherence.

What we are looking for

Requirements:

• Min. 5 years of experience in IT governance, project planning, or financial management.

• Strong understanding of IT project planning, governance frameworks, and financial reporting.

• Experience in financial budgeting, expense tracking, and project portfolio management.

• Familiarity with financial and resource management tools (e.g., Workday) and IT budgeting frameworks.

• Excellent organisational, analytical, and communication skills.

• Ability to manage multiple priorities and work with cross-functional teams.

Key Skills:

• IT Project Planning and Governance

• Financial Budgeting and Reporting

• Data Management and Financial Systems (Workday or similar)

• Stakeholder Collaboration and Communication

Job Summary

IT Resourcing & Commercials

The successful applicant will be part of the team in Technology Business Management (TBM) Unit. The applicant is responsible for supporting vendor management and procurement processes. This position supports the Technology Group (TG) in its day-to-day management, vendor relations, and strategic procurement activities, while maintaining alignment with organisational goals and ensuring compliance with procurement standards.

Key Responsibilities

1. IT Management Support

• Vendor and WOG Engagement: Assist in facilitating engagement between TG and external vendors, as well as Whole-of-Government (WOG) entities, to ensure collaboration and alignment with key initiatives.

• Event and Initiative Management: Coordinate and provide logistical support for TG-hosted events and industry initiatives, ensuring effective execution.

• Office Space and Planning: Contribute to the planning and management of TG office space, ensuring optimal usage for team members and operational requirements.

• Executive Support: Provide administrative support to TG leadership, including scheduling meetings, managing travel logistics, and preparing materials for executive presentations and initiatives.

2. IT Resourcing & Commercials

• Vendor Performance and Spend Analysis: Assist in tracking and analysing the performance of TG vendors, ensuring alignment with service level agreements (SLAs) and budgetary constraints.

• Augmented Resource Planning: Support TG’s augmented resource planning by helping with workforce forecasting, allocation, and budgeting to meet project and operational demands.

• Strategic Vendor Partnerships: Contribute to the management of strategic vendor relationships, focusing on dependency management and optimising partnerships to meet TG objectives.

• Procurement and Contract Management: Assist in the management of procurement documentation (AORs, PRs, POs, Contracts), ensuring compliance with organisational standards. Help maintain the central contract repository.

• Demand Aggregation and Bulk Procurement: Support the execution of demand aggregation and bulk procurement processes, ensuring cost-effective purchasing and efficient resource allocation across the TG.

What we are looking for

Requirements:

• 3-5 years of experience in IT operations, vendor management, or procurement.

• Strong understanding of vendor management, resourcing, and procurement processes.

• Familiarity with procurement documentation standards, contract management, and demand aggregation.

• Experience in managing vendor relationships and analysing performance metrics.

• Excellent organisational, communication, and analytical skills.

• Ability to manage multiple tasks and support cross-functional teams in a fast-paced environment.

Key Skills:

• Vendor Performance Management

• IT Resourcing and Workforce Planning

• Procurement and Contract Management

• Event and Initiative Management

• Analytical and Financial Reporting Skills

• Stakeholder and Vendor Engagement

Performs server backup and recovery operations

restarts systems following outages.

Identifies problems, agrees remedial action

undertakes emergency maintenance if required

Analyses systems and makes recommendations to improve performance

track work in progress and record issues and solutions

set up new equipment and upgrade existing systems

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician
• Good understanding of computer system mobile devices, mobile applications and other tech products
• Installation, configuration, and troubleshooting
• Knowledge in network system security
• Liaise with vendors on new IT purchase and implementation
• Excellent problem-solving and communication skills
• Any other ad hoc tasks assigned by supervisor

Job Description

• Installation, configuration, and troubleshooting.
• Set up and install Surveillance equipment and systems.
• Knowledge in network system security.
• Liaise with vendors on new IT purchase and implementation.
• Any other ad hoc tasks assigned by supervisor.

Requirements

• Min. Diploma in Electrical/Electronic/ IT Engineering.
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician
• Good understanding of computer systems, mobile devices, mobile applications and other tech products

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician
• Good understanding of computer systems, mobile devices, mobile applications and other tech products
• Installation, configuration, and troubleshooting
• Knowledge in network system security
• Liaise with vendors on new IT purchase and implementation
• Excellent problem-solving and communication skills
• Any other ad hoc tasks assigned by supervisor

*** HR Contact Number : 6996 6666

Job Description

• Installation, configuration, and troubleshooting.
• Set up and install Surveillance equipment and systems.
• Knowledge in network system security.
• Liaise with vendors on new IT purchase and implementation.
• Any other ad hoc tasks assigned by supervisor.

Requirements

• Min. Diploma in Electrical/Electronic/ IT Engineering.
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician
• Good understanding of computer systems, mobile devices, mobile applications and other tech products

Job Overview:
We are seeking a motivated and technically skilled IT Operations Support person to provide Level 1 and Level 2 support, both onsite and remotely. The ideal candidate will assist with IT projects, handle technical support calls, and help coordinate project deliverables.

Key Responsibilities:

• Provide L1 and L2 technical support via phone, email, and onsite
• Troubleshoot and resolve customer IT issues both remotely and onsite
• Assist in coordinating and executing IT projects
• Set up, install, and maintain hardware and software for clients
• Communicate effectively with customers and internal teams to ensure timely issue resolution
• Support project managers with project coordination and task management

What We’re Looking For:

• Strong technical troubleshooting skills for hardware, software, and networking issues
• Excellent communication skills and ability to work in a team
• Positive attitude with a willingness to take on challenges and learn
• Experience with IT support or technical projects is an advantage
• Must be adaptable and able to manage multiple tasks

Why Join Us?

• Work on exciting technical projects and gain hands-on experience
• Collaborative team environment that fosters growth