Junior Specialist, Procurement

About Us

MoneyHero Group (Nasdaq: MNY) is a market-leading financial products platform in Greater Southeast Asia, reaching 9.8m monthly unique users and working with more than 270 commercial partners across five markets including Singapore, Hong Kong S.A.R., Philippines, Taiwan, and Malaysia.

The Rewards Fulfillment & Procurement Team plays a critical role in ensuring the seamless and timely delivery of rewards and incentives to our valued customers. As a member of the Rewards Fulfillment Team, you will be responsible for managing the end-to-end process of reward fulfillment, maintaining inventory, and providing exceptional customer service.

What We Offer

You will be entitled to a competitive salary and attractive benefits, including:

• Annual leave, birthday leave, tenure leave, international remote work leave, and more
• Five-day work week, hybrid work arrangement
• Professional trainings, career advancement and internal mobility opportunities
• Competitive benefits including insurance and mental wellness program

About the Job

As a Junior Specialist, Procurement, you will support the procurement team in managing vendor relationships, ensuring a smooth rewards fulfillment process, and assisting with inventory and reporting tasks.

The Junior Specialist, Procurement will be responsible for:

• Assisting in communication and coordination with vendors and internal stakeholders
• Supporting cross-functional teams and stakeholders to maintain a timely and compliant rewards fulfillment process
• Documenting and tracking procurement activities, including inventory management, order placement, and payment processes
• Assisting the Customer Service team with rewards-related queries and escalations
• Staying informed on current and upcoming campaigns to support fulfillment requirements

In this role, we are looking for someone with:

• Fluent in English communication, both written and verbal.
• Able to express thoughts and ideas clearly to internal and external stakeholders
• A collaborative team player with flexibility and adaptability
• Entry Experience in 2 to 3 years in Operations and/or vendor support is a plus

Good to have:

• Microsoft Office and Google sheet skills to manage database
• Vendor and operations-related skills, but not limited to vendor management, inventory management, and negotiations.

Company Overview

ESET® provides cutting-edge digital security to prevent attacks before they happen. By combining the power of AI and human expertise, ESET stays ahead of known and emerging cyberthreats — securing businesses, critical infrastructure, and individuals. Whether it’s endpoint, cloud or mobile protection, our AI-native, cloud-first solutions and services remain highly effective and easy to use. Driven by science, ESET technology includes robust detection and response, ultra-secure encryption, and multifactor authentication. With 24/7 real-time defense and strong local support, we keep users safe and businesses running without interruption. An ever-evolving digital landscape demands a progressive, evidence-based approach to security. ESET is committed to world-class scientific research and powerful threat intelligence, backed by R&D centers and a strong global partner network.

ESET's global headquarters are in Bratislava, Slovakia, supporting its worldwide operations. The Asia-Pacific (APAC) region is managed from ESET’s regional headquarters in Singapore, with local offices in Tokyo, Sydney, and the SAARC region and is represented by an extensive global partner network.

Get to know us better – ESET.com, YouTube, Twitter, LinkedIn, Great Place To Work

General Position Overview

As a Demand Generation Specialist, you will play a key role in driving our lead acquisition and nurturing strategies. Working closely with the marketing and sales teams, you will be responsible for executing and optimizing campaigns across various channels to attract high-quality leads and increase engagement within our target market. This role requires a data-driven marketer with hands-on experience in digital marketing tactics, campaign execution, and reporting

What you will do:

• Strategic customer acquisition and engagement architect: Collaborate with marketing teams to strategize and design a multi-channel marketing framework to run B2B programs at scale to drive pipeline conversion for APAC.
• Conduct A/B tests on various aspects of campaigns, such as email subject lines, ad creatives, and landing page elements, to improve conversion rates and engagement.
• Content Collaboration: Collaborate with digital and channel marketing team to localised HQ contents for APAC region to create engaging, relevant content that supports demand generation efforts, including whitepapers, case studies, webinars, landing pages, etc.
• Funnel Management: Work with marketing automation and sales excellence to manage the lead lifecycle, ensuring smooth transitions through the marketing and sales funnel. Work on nurturing sequences, drip campaigns, and other tactics to increase conversion rates.
• Data Analysis & Reporting: Track, analyse, and report on key performance indicators (KPIs) for demand generation campaigns, providing insights and recommendations for improvement.
• Collaboration: Work closely with cross-functional teams, including Sales, Product, and Marketing, to ensure alignment on lead quality and demand generation goals.
• Support and collaborate with APAC channel partners/ distributors by providing digital marketing guidance and ensuring alignment with global and regional campaigns.
• Execute multi-channel programs to generate MQL, SAL, and drive conversion.
• Develop, execute and follow through of lead generation programs utilizing best practices for successful customer acquisition and upsell opportunities for current customers.
• Focus on lead generation, nurturing, and conversion through a mix of strategies such as content marketing and email campaigns.

Requirements:

• Bachelor’s degree in Marketing, Business, Communications, or a related field.
• Knowledge and proficiency as well as min. 5 to 7 years’ hands-on experience in digital marketing, marketing programs in the B2B segment, with a focus on demand generation, lead management processes, reporting and marketing systems.
• Expertise and demonstrated track record in defining, implementing, and optimizing lead management processes and related reporting and analytics.
• Expertise and demonstrated track record in defining, implementing, and optimizing lead management processes and related reporting and analytics.
• Strong understanding of digital marketing channels and strategies (e.g., SEO, SEM, social media, email marketing, and paid advertising).
• Excellent analytical skills, with the ability to interpret data and draw actionable insights.
• Experience with A/B testing and optimizing campaigns based on data-driven insights.
• Results-driven with a very strong ability to analyse quantitative data to determine program effectiveness, ROI, forecasting - a unique blend of business, marketing, and technical acumen.
• Proficient in Microsoft Excel and web analytics tools.
• Detail-oriented, metric and results driven, with strong analytical skills.
• Ability to travel as required.

Job Description:

• Provide assistance, knowledge and user support in all aspects of IT to ensure the company's business gets maximum benefit from IT systems

• Perform system changes and developments to any of company's systems and applications to agreed standards and timescales.

• Provide basic hardware/software configuration, fault finding and problem resolution.

• Conduct routine maintenance, monitoring and administration on IT systems, hardware, network and business applications.

• Provide video and audio-conferencing system support to end users

• Supporting Group Digital projects/initiatives

• Liaise with external support organisations to ensure their service meets company's business requirements e.g. Service Desk, Telecoms provision and support.

• Answer technical queries and meet operational service levels

• Ensure own work satisfies quality requirements and is documented to departmental standards with all associated databases updated.

• Work as a team member and share knowledge with colleagues.

• Work to agreed personal development plans to broaden the skill range available for all systems and application areas.

• Generate KPI’s and reports to share details on the IT service and IT activities.

• Provide user training, hints and tips and other user assistance as required on systems and applications.

• Provide purchasing advice to and purchase IT equipment on behalf of the business, place orders and manage the stock of IT equipment and spares.

• Be available to support the business during ‘out of core hour’ working time.

• Proactively supports and operates solutions and takes measures to enhance processes and improve service delivery.

• Manage incidents and requests from customers.

Job requirements

• A sound range of IT skills, which need to be kept up to date in line with IT developments in the business.

• Have a basic understanding of the desktop and LAN\WiFi\WAN technical domains, involving familiarity with a wide range of environmental components and support tools.

• Good knowledge of computer hardware, Windows and Mac operating systems, and software applications

• Good understanding of mobile / smart devices, Android and iOS

• Good working knowledge of video conferencing platforms, Zoom, BlueJeans, Skype for Business

• Good working knowledge and experience in managing Office365 and Azure

• To demonstrate the ability to acquire and apply new technical knowledge, be able to work without close supervision.

• Work to high professional and personal standards in a disciplined manner to agreed standards and procedures and maintain appropriate databases and documentation

• The ability to work within a complex technical environment and able to perform tasks and resolve problems on a variety of systems and applications

• The ability to work within a team and be willing to share learning and to learn from others.

• Possession of good verbal and written communication skills.

• Maintain good personal skills and an ability to cope with potential conflict.

QUALIFICATIONS AND EXPERIENCE

• IT / engineer related diploma from polytechnic or degree from university

• Microsoft Certified Systems Engineer (MCSE) or a COMPTIA certification would be beneficial.

• ITIL Foundation V3 would be beneficial

• Thoroughness for investigating and monitoring systems and tenacity for resolving the root cause of problems.

• Familiarity with professional development standards

• Thorough knowledge of IT products and the marketplace

• Maintaining a good network of contacts within IT and within the business

• It is beneficial to have experience in the following technical support areas – Windows operating systems, LAN / WiFi / WAN, Office 365, Office products Outlook, Internet Web Browsers, Skype, Zoom, BlueJeans messaging and conferencing.

PREFERRED SKILLS

• Strong interpersonal, communication and presentation skills.

• Must be analytical, self-driven and proactive in keeping up with new technologies and attention to details.

• Independent worker with initiatives, resourceful, positive attitude, friendly deposition, good team player and able to deliver results within tight deadlines.

• Experience of project management tools and techniques to assist in major Information Technology implementation projects.

• Some on-call or after hours work may be required

Mon to Thurs 8.30am - 6pm

Fri 8.30am - 5.30pm

The primary purpose of the position of Senior IT Systems Analyst is to analyse, design, and enhance the Company’s Information Systems to ensure they effectively support and contribute to the overall mission and objectives of the organization.

They work with business stakeholders, IT teams, and vendors to identify requirements, develop solutions, and ensure that systems meet the needs of the organization.

Responsibilities

• Management and support of daily End Users IT requests/issues on business application and Workflow systems

• Ensure IT Tickets are properly logged and followed up with timely escalation to the supervisor and vendors

• Support of business application systems consist of but not limited to DMS (Dealer Management System) and CRM (Customer Management System).

• Ensure proper workflow and documentation of business application systems are in place in the areas of application data backups, housekeeping process, project documentation, application disaster recovery procedures, application licenses and inventory

• Ensure applications conform to stakeholder requirements, reviewing & updating of software design architecture, technical documents, maintaining and enhancing existing application systems

• Work closely with business functions on business application projects, assist & participate in the design & development of new/upgraded of these systems, liaising with vendors to support established specifications & requirements.

• Maintaining open communication with stakeholders and reporting progress and issues to project management and relevant teams.

• Perform periodical audit and security review in the domain of business application systems, accounts, design, architecture to ensure setup adhering to IT Governance & Compliance requirements.

• Designing information systems, including software and hardware components, that meet business requirements and align with IT standards and policies.

• Perform impact analysis arising from business change requests.

• Collaborating with software developers, IT engineers, and other stakeholders to implement and integrate systems.

• Testing and debugging systems to ensure that they meet functional and performance requirements.

• Providing training and support to end-users and IT staff on the use and maintenance of systems.

• Ensuring that systems comply with relevant laws, regulations, and standards.

• Providing technical guidance and mentoring to junior system analysts

• Perform any other duties as directed by Section Head and Management

Experience

• Bachelor or higher qualification in Technology /Information Management /Computer Science

• At least 5 years of technical HANDS-ON experience in business applications support, development, testing, systems design or project management (SDLC)

• Good programming skills in ASP.NET, .NET Core, C#, PHP, Javascript, HTML5,

• Previous project experience with Microsoft end-user technology and related applications. (eg: Microsoft Office 365, Microsoft Teams, Power Automate, Power Apps)

• Experience in the implementation & support of business application systems utilising technologies in the areas of Microsoft solutions.

• Have deep knowledge in Relational Database Management System (RDBMS) such as MS SQL and SQL

• Possess strong business process and analytical skills with the ability to assimilate information quickly, and able to communicate requirements and issues clearly and concisely.

• Knowledge and experience on Automotive Industry business process and application systems preferred.

• ITIL, Microsoft MCDBA, Salesforce and PMP certificate holders will be an added advantage

• Excellent analytical & problem-solving skills, strong self-initiative, good communication skills, can-do attitude and great team player

• Analytical Skills: Strong analytical and problem-solving skills are necessary, including the ability to identify issues, conduct root cause analysis, and develop solutions.

• Communication Skills: Excellent communication skills are necessary, including the ability to communicate technical information to both technical and non-technical stakeholders.

• Project Management Skills: Good project management skills are required, including the ability to manage multiple projects simultaneously, prioritize tasks, and deliver them on time, within budget, and to the required quality standards.

• Attention to Detail: Strong attention to detail is required to ensure that systems meet functional and performance requirements and comply with relevant laws, regulations, and standards.

POSITION SUMMARY

The System Engineer is responsible for managing and monitoring all installed systems and infrastructure, installing, configuring, testing, and maintaining systems, and ensuring the highest levels of availability, performance, and security.

This role covers the overall companies’ Systems and Infrastructure, and the System Management Tools which ensure the highest levels of systems and infrastructure availability, maintaining security, backup, and redundancy strategies, and automating business processes using customized operating systems and IT databases.

You will:

• Work closely with teams that include software developers, administrators, solution architects, network engineer and other engineers that demonstrate superb technical competency, delivering mission-critical infrastructure.
• Work with business analysts and partners to gather and analyse requirements for new or updated systems, or with quality assurance engineers and testing specialists to test and validate system designs and functionality.
• Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks.
• Supervise project's systems engineering events such as monitoring, organizing, and manage a project's tasks, assess and calculate the technical features of a project plan to ensure that the systems engineering

RESPONSIBILITIES:

Master administrator

You will possess strong ethics with high level of trust in managing system administration.

• Manage and monitor all installed systems and infrastructure.
• Install, configure, test, and maintain operating systems, application software and system management tools.
• Proactively ensure the highest levels of systems and infrastructure availability.
• Monitor and test application performance for potential bottlenecks, identify possible solutions and work with developers to implement those fixes.
• Maintain security, backup, and redundancy strategies.
• Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks.

Project Management

• Supervise a project's systems engineering events as performed by the technical team.
• Monitor, organize, and manage a project's tasks.
• Assess and calculate the technical features of a project plan to ensure that the systems engineering procedures are operating correctly.

Technical Support

You have experience, and able to work independently in:

• Providing EUC support for the organization.
• Providing 2nd and 3rd level support.
• Liaise with vendors and other IT personnel for problem resolution.

REQUIREMENTS

Education / Experience:

• Diploma / Degree in Computer Science/Information Technology or equivalent.
• CSEP / Microsoft Azure Architecture Certified / System Engineer certification preferred.
• Minimum 5 years of relevant experience in areas such as information security, systems engineering, integration, infosystems architecture.
• Skills in systems problem-solving and conflict resolution.
• Ability to work as part of a team, independently and make decisions.
• Strong mathematical concepts and analytical skills.
• Prioritize tasks effectively and ability to work well under pressure.
• Able to explore new ideas and innovation, partner with key team members across the organization to deliver effective IT solutions.
• Possessing good working knowledge of information security, integration, and data architecture on top of technical knowledge of hardware, software, and networks.
• Experience with virtualization, cloud computing, and Microsoft Azure.
• Background in business administration, project management or related field.
• Strong communication and interpersonal skills that are essential to work well with global business, technical, manufacturing, purchasing, supply chain functions across various geographies and cultures.
• Experienced and independent in engaging stakeholders in China and Hong Kong on system and infra issues.
• Possess strong and effective communication skills, with proficiency in both written and spoken English to facilitate interactions with local and regional teams.
• Ability to manage time effectively.
• Ability to travel and take on short overseas assignments on an as needed basis.

If you have what it takes and able to take this challenge, we would like to hear from you.

About You

We’re looking for someone who loves to learn, share knowledge, and is a team player – someone who can bring a fresh perspective and one who is constantly seeking better practice for the overall quality of our work and our customer experience.

Key Areas of Responsibility

● Support of all Applications for ASIA

● Participate in Global Project and Future SAP lead for ASIA

● Develop and validate the application design.

● Gather feedback from business users and understand the requirements

● Define/Validate IT Application process and governance

● Work with other Regional/Global IT teams/Vendor

● Author complex stored procedures, SQL Jobs

● Assists in project planning and scheduling

● L1-L2 Support/trainer for end-users

● Vendor Coordination & Vendor-Contract Management

Qualifications/ Experience

● Diploma/relevant qualification in IT or Computer Science

● Exposure to end-user environments with different application technologies (ERP, CRM, BI…)

● 5+ years experience in ERP, BI space

● Team player with experience working with multi-cultural team and regional exposure

● Pro-active and independent

● Good knowledge of Business process and ERP architecture

● knowledge and exposure working with different modes of integrations ( ETL, ELT, ESB….)

● Very good Knowledge of Microsoft SQL, SSIS.

● An understanding of Financial Reporting and / or Financial Concepts

● An understanding of cash-to-order, procure-to-pay process

● Ability to prioritize assignments,

● Excellent communication skills, both written and verbal, with the ability to present complex ideas to technical and non-technical audiences.

● Excellent analytical and problem-solving skills with an understanding of existing and emerging technologies.

● Ability to prioritize workload and work well under pressure to meet deadlines and manage business expectations.

● Regional travel will be required

● Experience working in the manufacturing domain is a plus

● Willingness to learn new applications is a plus

Mon to Fri 9am to 6pm

Summary:

• Provide support and manage project

• Follow up with clients in timely manner

• Assist sales team with site survey & system design

• Provide onsite support to diagnose and rectify technical issue

• Outline budget based on requirements and tracking costs to deliver project on budget.

• Prepare detailed project plan to schedule key project milestones, workstreams & activities.

• Manage delivery of the project according to project plan.

• Track project and providing regular reports on project status to project team and key stakeholders.

• Manage and adjust for any changes in project scope, schedule and/or budget.

• Managing the relationship and communication with the client and all stakeholders, ensuring the project is delivered to their satisfaction.

Additional Information:

• Relevant educational qualifications in Diploma or Degree in Computer Science / Information Technology

• At least 1 year experience in handling software projects

• Good understanding of programming , new technology trends / applications etc and with .basic cybersecurity & network knowledge.

• Proficient in Windows, Word, Power Point, Excel, and Access

• Able work independently and with other both indoor and outdoor locations

• Effective interpersonal skills for working in a team environment

• Able to work with deadlines and pressure

• Good working attitude and self-motivated

Job Description :

1. Product Knowledge

• Responsible to receive/gather in time all information regarding product specifications or modifications of existing products, upgrading or extending existing/new products. This information/s is necessary to strengthen product knowledge so that these can be translated and explained clearly to distributors / customers.
• Keeps up technical knowledge by making suggestions to the management on which continuing education programs may be useful for him/her.

2. Implementation of favorable conditions to support sales/marketing target achievement

• Conducts application and theoretical training for the representatives of the different distributors in the region.
• Provides end-user training, as and when necessary
• Develops to strengthen the product knowledge of distributors (Eg. Training manual, etc)
• Handles product-related complaints and other application issues and provides excellent assistance for troubleshooting purpose/s.
• Maintains regular communication and continuous contact with all the subsidiaries & distributors.

3. Reporting

• Prepares and submits a monthly activity report to the Supervisor. This report includes activities done in the past month, issue resolved and to resolve, and plan of action for the next 2 months.

Job Requirements :

• Diploma in Medical Technology or equivalent.
• A minimum of 5 years of experience in a Clinical Flowcytometry lab, with a focus on leukemia and lymphoma.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• A commitment to upholding the highest standards of professionalism and conduct, both personally and professionally.
• Ability to travel 20% - 40% of the year.

HOW TO APPLY:

Interested applicants, kindly click on “APPLY NOW” or send your resume in MS WORD format to hestia.wong(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Wong Ying Huan (Hestia)

EA Personnel Reg No: R24122431

Job Descriptions:

• Update electronic client records and databases.
• Safeguard confidential digital information.
• Provide recommendations and feedback monthly.
• Implement office automation processes.
• Coordinate office activities and operations to ensure efficiency and compliance with company policies.
• Provide administrative support for in-house training.
• Manage digital marketing efforts and social media.
• Oversee and maintain the company’s website.
• Assist the IT manager in compiling technical support for servers, workstations, and networks.
• Handle the installation and updating of software.
• Assist in compiling technical documentation, guidelines, and procedures.
• Assist in the procurement of IT equipment.
• Perform general administrative duties and any other ad-hoc tasks as required or assigned.

Job Requirements:

• Minimum Diploma in Computer Science, Information Technology, or equivalent.
• At least 2 year of relevant work experience.
• Good knowledge of IT processes and MS 365.
• Good knowledge in PC setup, backup and restore.
• Knowledge in email setup, settings, and server management.
• Possess good initiative, resourcefulness, and meticulousness.
• Independent team player with strong analytical and management skills.

Responsibilities:

• Source through a variety of channels such as job boards, internal database, forums, local social platforms and professional networks.
• Assist in the recruitment and selection process including posting jobs, screening resumes and interview support.
• Build networks to find qualified passive candidates and coordinate influential candidate relationships during the selection process.
• Develop a pool of qualified candidates, developing new channels of sourcing for our various locations.

Qualifications:

• Bachelor's degree or above in Human Resources, Management, or Business major.
• At least 2 years of working experience in in talent acquisition supporting function, supporting IT positions.
• Excellent communication skills.
• Fast learning agility with online tools and platforms.
• Good time-management and multi-task skills.

Roles & Responsibilities:

• Candidate will be part of our Support team liaising with Product developers to support Client Products deployed at customer sites across the globe.

• Will work along with the Support Lead, take up support tickets assigned, probe the issue, and give possible resolution within the Turn Around Time.

• Candidates will be trained in client products to give end to end resolutions on usual technical issues raised.

• Candidates will be receiving, prioritizing, documenting and actively resolving issues that arises out of our products in any contact center production environment.

• Job profile involves travel to Customer Site across the globe on need basis to perform any support related activities on Client Products.

• Must perform technical troubleshooting on our products implemented at customer site by taking a remote session (or) by coordinating with onsite engineer.

• May have to extend regular work timings (if required) while working on Support tasks assigned.

• Will report to the Support Lead.

Required Professional & Interpersonal Qualities:

• Any Graduate / BE / BTech /MCA.

• Exceptional ability to build and manage relationships and expectations with stakeholders, supporting organizations, and peers.

• Excellent communication, management, negotiation, and organization skills with the ability to communicate at executive levels of the organization.

• Working according to target market time zone a must. Excellent verbal, written and effective communication skills.

• Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.

• Effective time-management, organizational and prioritization skills.

• Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership.

• Provide an excellent client experience at initial contact and acts as a liaison between them and the Insurance Specialists.
• Ensure smooth transition from initial contact to formal insurance advisory services, which includes assisting factfinding and scheduling.
• Articulate insurance concepts in a clear manner, tailoring communication to the client’s level of understanding and financial literacy
• Nurturing leads, and addressing client's inquires in a timely and professional manner.
• Work closely with Insurance Specialists and Operations to provide holistic support in insurance advisory process
• Support in other duties as assigned

Experience Level: Entry-Level (0-2 years of experience preferred)

Job Summary:

We are seeking a dedicated and customer-focused End User and Video Conferencing Support Executive/Specialist to join our IT team. The ideal candidate will provide technical support to end users and ensure the smooth operation of video conferencing systems. This role is perfect for someone with a passion for technology and a desire to help others.

Key Responsibilities:

• Provide technical support to end users for hardware, software, and network issues.

• Troubleshoot and resolve issues related to video conferencing systems (e.g., Zoom, Microsoft Teams).

• Assist with the setup, configuration, and maintenance of video conferencing equipment.

• Conduct training sessions for end users on video conferencing tools and best practices.

• Monitor and maintain IT infrastructure to ensure optimal performance.

• Document and track support requests and resolutions using a ticketing system.

• Collaborate with other IT team members to resolve complex technical issues.

• Stay updated with the latest technology trends and best practices in end user support and video conferencing.

Qualifications:

• ITE or diploma in Information Technology, Computer Science, or a related field.

• 0-2 years of experience in IT support or a related role .

• Strong knowledge of video conferencing tools such as Zoom and Microsoft Teams

• Excellent problem-solving and troubleshooting skills.

• Strong communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Customer-focused with a positive attitude and a willingness to learn.

Benefits:

• Competitive salary and benefits package.

• Opportunities for professional development and growth.

• Friendly and collaborative work environment.

Location: Central, Singapore
Employment Type: Full-time
Package: SGD 6 – 7K/month + Bonus

Company Overview
A leading organization in the field of Cyber Security Technologies is seeking a skilled IT Service Desk Analyst to enhance its IT service and support team in Singapore.

Position Summary
An exciting opportunity has opened for an IT Service Desk Analyst in Singapore. This role involves providing IT support for the APJ region, focusing on desktop and laptop systems, applications, mobile devices, and related technologies. Responsibilities include handling user inquiries, managing end-user assets, onboarding new hires (both locally and remotely), creating user and email accounts, and imaging and deploying computers. The ideal candidate will excel in a fast-paced environment, demonstrating strong communication skills and a commitment to excellent customer service. Organizational skills and the ability to manage multiple tasks are essential.

Key Responsibilities:

• Monitor, maintain, and troubleshoot computer systems and network issues.
• Process support tickets efficiently within established SLAs while ensuring high customer satisfaction.
• Install and configure laptops, printers, phones, operating systems, applications, and other necessary equipment.
• Image computers according to specifications using SCCM/JAMF/MDM.
• Maintain Active Directory.
• Provide support for Office 365 and corporate software.
• Assist in deploying new applications and hardware.
• Repair and support equipment as needed.
• Act as the security liaison in the Singapore office, ensuring compliance with security policies.
• Take on additional tasks and projects as required.

Qualifications:

• 5 to 8 years of experience in a helpdesk support role with strong troubleshooting skills.
• Solid knowledge of Microsoft Windows OS, Microsoft Office suite, Mac OS, and Mac management.
• Experience with Active Directory management and Exchange administration (including email accounts).
• Strong relationship management skills with stakeholders across the APJ region.
• Ability to handle support requests alongside other priorities.
• Team player with a collaborative spirit in a regional and global context.
• Ability to work independently in a fast-paced environment.

This position is perfect for individuals looking to make an impact in a supportive team environment while contributing to important IT initiatives.

If you are interested in the opportunity, kindly apply with your updated CV.

Reg No. R23112660
BeathChapman Pte Ltd
Licence no. 16S8112

Job Description & Requirements

Responsibilities:

• Provide IT support for end client IT infrastructure and user desktop applications.
• Troubleshoot, monitor & report on critical problems.
• Maintain and troubleshoot internal IT infrastructure including PC procurement and setup
• Utilize technical and communication skills to resolve onsite trouble tickets and end user support issues in an efficient manner and with a focus on customer service.
• Support and participate other ad-hoc Company’s initiatives, assignments and projects.

Qualifications

• Diploma/Degree in Computer Science/Information Technology preferred
• At least 5 years of experience in IT helpdesk/ticketing system or technical support role, supporting MNC preferred. Some experience in networking setup and support is a definite advantage
• Pro-active, customer focused, and comfortable dealing with end users directly
• Good communication and inter-personal skills, able to describe issues clearly to end users and client management, and report on results effectively
• Comfortable working in a team or individually
• Proficiency in English
• Immediate availability will be an advantage

Computer Skills

• Microsoft certification
• Office 365 environment
• VC support experience on Cisco WebEx / Zooms Polycom etc
• Working knowledge of Microsoft service (AD, DNS, DHCP, WSUS, GPO)
• Networking experience

About systemsGosystemsGo is an established and respected AV & IT Consulting, IT Services and AV & IT Project Management company founded in 1998. We mainly work with multi-national companies as their preferred technology and IT project management partner to help them establish and/or expand their business operations in key Asia locations. We have offices in Australia, Greater China, Japan, India and Singapore, and delivery capabilities across other key Asia cities such as Seoul, KL, Hyderabad, Macau, Bangkok and Melbourne.

Job Description

• Oversee current and future HR services specifically for the tech sector.
• Collaborate with recruitment agencies on strategies for hiring technical talent and managing related matters.
• Handle internal personnel documentation, including staffing, recruitment, and performance evaluations for technical roles.
• Continuously enhance and innovate the talent management system and processes.
• Support department team leaders in daily management of technical teams.

Job Requirements

• Bachelor’s degree or higher, preferably in HR or a related technical field.
• 3+ years of experience managing HR operations for large organizations or across multiple locations in the tech industry.
• Experience in the SEA tech market.
• Strong understanding of regional job markets and technical recruitment trends.
• Proficient in one or more Human Capital Management (HCM) tools.

We are looking for a SEO Specialist who will take personal responsibility for the success of new and existing clients' SEO campaigns and make them his or her own. In this position, the SEO Specialist will be responsible for all tasks related to clients' SEO campaigns including keyword research, SEO audit, competitor analysis, on-page and off-page optimisation and tracking of keywords performance.

The SEO Specialist is required to participate in all aspects of the client's campaigns, including initial planning, implementation, monitoring, optimisation, analysis and reporting.

Rewards:

• High basic salary
• Medical and insurance coverage
• Yearly pay increment
• Additional 2 days of annual leave every year
• Able to attend internal and external courses
• Manage some of Singapore’s biggest brand campaigns
• Work alongside with an award winning team (Winner of Search Marketing Agency Of The Year 2022 & Lead Generation Agency Of The Year 2022)
• A super fun and dynamic company culture
• Work from home available

Responsibilities:

• Keyword research, SEO audit, competitor analysis, on-page and off-page optimisation, tracking of keywords performance, content optimisation and social syndication
• Work closely with Content Strategist and Sales Team
• Generate regular reports with recommendations
• Proactively contribute to account strategy and provide recommendations to meet clients' goals
• Responding to clients' emails and call
• Maintain knowledge of industry news including changes to current practices
• Knowledge of data analysis using Google Analytic/Google Search Console will give the candidate a competitive edge

Requirements:

• STRICTLY Singaporean or PR holder only
• Experience in a SEO related role
• Fluent in written and spoken English
• Great with client management
• Possesses self-initiative, hardworking and responsible
• Resourceful, cheerful disposition with a positive working attitude

Probation Period:

This position includes a 6 months probationary period to assess mutual compatibility within the job role.

Why Us:

Voted by Adidas, CapitaLand, Grab, Lazada, Alibaba, L’Oréal, Hilton, Zalora and UOB, we are the winner of Search Marketing Agency of the year 2022. We are also the winner of Lead Generation Agency of the year 2022.

With an ongoing expansion plan, we want to gather the best talents in Singapore and bring Impossible Marketing globally. This means that you get to manage some of the biggest brand campaigns in Singapore and Asia.

In addition, we are probably the only Digital Marketing Agency in Singapore who takes CSR seriously. We launched “Project KATE” back in 2015 and have since supported multiple charity organisations and the less fortunate for free.

More info: https://www.impossible.sg/

• Location: Central
• Monday - Friday: 9am - 6pm
• AWS provided

Responsibilities:

• Participate in discussions to understand business processes and user requirements.
• Provide consultative advice and support on SAP-related functions and activities.
• Collaborate with vendors for SAP Application Management Services.
• Evaluate and implement third-party add-ons to enhance SAP capabilities.
• Conduct feasibility studies for SAP modules based on business needs.
• Prepare and maintain documentation for customized SAP solutions.
• Track project timelines, requirements, and costs to ensure successful delivery.
• Provide L1/L2 SAP support and follow up on escalated issues (L3).
• Support various SAP projects, enhancements, rollouts, and post-go-live activities.
• Prepare management reports on project status and progress.

Requirements:

• Bachelor's degree in Computer Science or a related field.
• 2 years of experience working with SAP, particularly in FICO, SD, MM, and related modules.
• Demonstrated expertise in SAP, with a focus on Material Management, Logistics, or Sales and Distribution in technical and/or functional roles.
• Experience with SAP OpenText is an advantage.
• Proven track record in managing projects through their full lifecycle.

HOW TO APPLY:

Interested applicants, please click on "Apply Now".

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Tiang Wan Ying

EA Personnel Reg. No.: R1767473

We are looking for a Senior SEO Specialist who will take personal responsibility for the success of new and existing clients' SEO campaigns and make them his or her own. In this position, the SEO Specialist will be responsible for all tasks related to clients' SEO campaigns including keyword research, SEO audit, competitor analysis, on-page and off-page optimisation and tracking of keywords performance.

The SEO Specialist is required to participate in all aspects of the client's campaigns, including initial planning, implementation, monitoring, optimisation, analysis and reporting.

Rewards:

• High basic salary
• Medical and insurance coverage
• Yearly pay increment
• Additional 2 days of annual leave every year
• Able to attend internal and external courses
• Manage some of Singapore’s biggest brand campaigns
• Work alongside with an award winning team (Winner of Search Marketing Agency Of The Year 2022 & Lead Generation Agency Of The Year 2022)
• A super fun and dynamic company culture
• Work from home available

Responsibilities:

• Keyword research, SEO audit, competitor analysis, on-page and off-page optimisation, tracking of keywords performance, content optimisation and social syndication
• Work closely with Content Strategist and Sales Team
• Generate regular reports with recommendations
• Proactively contribute to account strategy and provide recommendations to meet clients' goals
• Responding to clients' emails and calls
• Maintain knowledge of industry news including changes to current practices
• Be the in-house expert on all SEO related matters
• Knowledge of data analysis using Google Analytic/Google Search Console will give the candidate a competitive edge

Requirements:

• STRICTLY Singaporean or PR holder only
• Minimum 2-year SEO experience OR 1-year experience in a digital marketing agency environment
• Fluent in written and spoken English
• Great with client management
• Possesses self-initiative, hardworking and responsible
• Resourceful, cheerful disposition with a positive working attitude

Probation Period:

This position includes a 6 months probationary period to assess mutual compatibility within the job role.

Why Us:

Voted by Adidas, CapitaLand, Grab, Lazada, Alibaba, L’Oréal, Hilton, Zalora and UOB, we are the winner of Search Marketing Agency of the year 2022. We are also the winner of Lead Generation Agency of the year 2022.

With an ongoing expansion plan, we want to gather the best talents in Singapore and bring Impossible Marketing globally. This means that you get to manage some of the biggest brand campaigns in Singapore and Asia.

In addition, we are probably the only Digital Marketing Agency in Singapore who takes CSR seriously. We launched “Project KATE” back in 2015 and have since supported multiple charity organisations and the less fortunate for free.

More info: https://www.impossible.sg/

A market leader in the Information Technology industry is seeking a Senior Tax Specialist to join their fast-growing organisation.

This is a regional role, whereby you will be part of a high performing team in driving corporate and indirect tax matters – ensuring compliance while being a key advisor to the business. You will play a pivotal role in the improvement of existing tax initiatives via close collaboration with internal stakeholders, as well as keeping abreast with the changing tax requirements.

The qualified individual will have a minimum degree in Accounting and Finance, with minimum of 5 years relevant corporate tax experience in the Big4 and commercial tax space. You should be strong in stakeholder management and excellent communication skills.

If you are keen, please click on the link to apply or email me with your updated CV at [email protected]. Alternatively, if you are looking out within the finance space, feel free to send across your resume.

Job responsibilities:

• Manage pipelines via channels such as sourcing, screening and referrals for multiple, complex searches to find and engage key technical talents of all levels.
• Collaborate closely with the Recruiting team & hiring managers throughout the recruitment lifecycle.
• Develop a holistic business understanding and manage stakeholder relationships.
• Conduct complex data analysis and share market intelligence to business leaders .
• Prequalify potential candidates to determine their qualifications.
• Own interview scheduling process and communicate logistics to both candidates and hiring teams.
• Manage candidate communication throughout the recruitment process and providing feedback.

Requirements:

• Bachelor Degree in Business Administration, Human Resource Management or similar discipline.
• Possesses at least 1 year of working experience performing talent sourcing in a high-volume environment (via search firm or in-house recruiting environment).
• Proven experience with research/sourcing tools (ie. Boolean, LinkedIn and other alternative sourcing techniques) to identify & engage passive candidates within the internet industry talent space.
• Excellent interpersonal skills with the ability to build rapport with stakeholders and communicate effectively across all levels of the organization.
• Ability to contribute in a fast-paced, dynamic work environment and prioritize multiple functions and tasks.

Interested applicants please submit your resume to [email protected] or click Apply Now button.

We regret to inform that only successful applicants will be contacted. Thank you.

Claudia Kueh Kee Jinq (R1880247)
Manpower Staffing Services (S) Pte Ltd
EA License No: 02C3423

Location: Jurong East

Business Travel: 15 - 20%

Responsibilities:

• Collaborate with senior leaders (HR Director, Talent Manager, VPs, Line Managers) to identify L&D needs and develop tailored solutions.
• Plan, deliver, and monitor a 12-month training schedule, balancing long-term planning with flexibility for business needs.
• Manage L&D budget and ensure cost-effective use of resources.
• Build relationships with external training providers to offer top-tier development programs for employees.
• Advise and support line managers in resolving performance issues through targeted training and coaching.
• Continuously improve L&D processes and stay updated on trends to ensure best practices and compliance.

Requirements:

• 3-5 years of L&D experience in managing corporate training
• Degree in a relevant field or equivalent experience.
• Proven experience working with external training vendors and delivering internal programs (e.g., Graduate Trainee, Leadership).
• Strong knowledge of personal and behavioral development techniques, with the ability to design and deliver L&D solutions.
• Excellent communication, influencing, and project management skills, with the ability to work independently and maintain confidentiality.

Interested candidate please email your updated CV to [email protected] for review.

Registration Number: R1331018

Triton AI Pte Ltd

EA: 21C0661

Location: West

Travelling Required: Once every 2 months within APAC

This position offers a dynamic opportunity to shape the learning and development landscape within a global organization, enabling you to make a significant impact on employee growth and performance. You will collaborate with diverse leaders and external partners to design innovative training solutions that drive organizational success and enhance individual skills.

• Communication:Engage regularly with the Regional HR Director, Talent Manager, line managers, VPs/MDs, and occasionally Sector Presidents through emails, written documents, and group presentations.
  L&D Needs Assessment:Advise, coach, and assist line managers in identifying learning and development (L&D) needs via job analysis, appraisals, and ongoing consultations.
  Recommend actions and develop group-delivered L&D solutions, monitoring and reviewing their effectiveness.
• Budget Management:Provide guidance on annual budget requirements for the learning and development function within the Regional HR department, monitoring L&D activity costs.
• Training Schedule Planning:Plan and communicate a 12-month training schedule to all business functions and regions, ensuring flexibility to adapt to business needs.
  Integrate global L&D and talent development activities into the regional training schedule as directed.
• External Partnerships:Build relationships with external training providers to ensure high-quality personal skills and management development for all employees.
• Performance Issue Resolution:Guide line managers in addressing performance issues through development and training, applying knowledge for quick resolutions while also addressing complex challenges.
• Graduate Trainee Activities:Collaborate with the HR team on all graduate trainee activities, including recruitment, placements, and career planning, ensuring effective L&D delivery for the graduate trainee program.
• Continuous Improvement:Seek new approaches and methods to enhance Croda's L&D function and remain competitive.
  Stay informed about L&D developments through journals, meetings, and relevant courses.
• Process and System Development:Develop, implement, and maintain L&D processes and systems to meet employee and line manager needs while complying with external audit requirements.
• Decision-Making Authority:Make decisions regarding training design and delivery, with strategic direction developed in collaboration with the Regional HR Director and Talent Manager

Requirements

• Comprehensive knowledge of personal skill and behavioural development areas, techniques and theories.
• Ability to design and deliver L&D solutions requiring a thorough understanding of the training cycle and learning styles.
• Influence managers to take a recommended course of action.
• Regional experience and comfortable with managing high volume

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV or email to [email protected]

CEI Registration Number: R1985071

EA License Number: 21C0661

Company Registration Number: 201127615M

Must-Have Skills

· Experience in Aviation Domain and support

· Experience in VMWare Workspace One

· Experience in Intune, SCCM and Studio

· Image Management using MDT

· Experience in VDI administration

Good-to-Have Skills

· Aviation Operations management, Responsible for all IT Infrastructure support across the airports and offices for the customer

· Vulnerability remediation for all end point devices

· Knowledge in Powershell Scripting and automate tasks using scripts

· Own problem tasks, drive to identifying solutions and responsible to implement the solution on MDM, VDI, APM and EUC

· Identify new scope of work / propose customer on improvisation plans and drive

Roles and Responsibilities

· Responsible for the End to End IT Infrastructure Operations and support in Airport and for the Airline company

· Manage the MDM Platform which includes maintenance, policy management, customization and administration

· Manage application packaging, customizing packaging, testing them and deploying them to production using VMWare Workspace One.

· Managing the Citrix environment, published applications, VDI support and administration

· Golden Image management for the organization and performing regression testing, UAT and periodic maintenance

· Provide technical and architectural support for any new requirement from customer in the IT infrastructure End User Computing.

· Track the Service Levels and Performance Metrics for each service area and work on improving the standards based on Industry analysis of Best in class metrics

· Work on mitigating the Vulnerabilities reported by End Point Security tool

· Work closely with the customer on plan for upgrade of Legacy unsupported environment to Newer version

· Experience in handling high severity issues and coordinating across to work for resolution.

Job Overview:
We are seeking a highly motivated and experienced individual to join our team as a Field Service Engineer. The successful candidate will be responsible, for ensuring the efficient delivery of technical support services to end-users. The role involves a combination of hands-on technical expertise, and effective communication skills at all levels including the customers management.

Responsibilities:
1. Customer Service:

• Ensure a high level of customer satisfaction by delivering excellent support services.
• Act as a point of contact for escalated customer inquiries, maintaining a professional and customer-focused approach.
• Build and maintain solid relationships with end-users, understanding their technical needs and preferences.
• Gather feedback from users to identify areas for improvement and implement solutions to enhance the overall user experience.
• Conduct user training sessions to promote self-service options and empower users to resolve common issues independently.

2. Technical Support:

• Identification and resolution of hardware and software issues for end-users, both onsite and remote.
• Serve as an escalation point for complex technical problems, ensuring timely and effective solutions.
• Collaborate with other IT teams within the organization (Infra, Network and App) to address and resolve technical issues.
• Oversee the development and maintenance of standardized laptop images for various user profiles.
• Deployment of laptops to new and existing users ensuring consistency, security, and compliance with organizational standards.
• Design and implement efficient processes for onboarding new employees, including laptopsetup, account provisioning, and orientation on IT policies.
• Streamline and execute offboarding procedures, ensuring secure data removal, account deactivation, and retrieval of IT assets.
• Ability to analyze issues related to Microsoft 365 applications.
• Having knowledge to troubleshoot Wi-Fi or Network related issues.
• Possess expertise in diagnosing and resolving printer-related issues, including hardware malfunctions, connectivity problems, and print queue management.
• Develop and implement preventive and corrective maintenance strategies to optimize printer performance and minimize disruptions.
• Collaborate with vendors for escalated printer issues, warranty claims, and hardware replacements.

3. Documentation and Reporting:

• Maintain accurate records of support activities, including incident reports, service requests, and resolutions.
• Generate and analyse performance reports to identify trends and areas for improvement.

Qualifications:

• Bachelor’s degree in information technology, Computer Science, or related field (or equivalent work experience).
• Proven experience in a technical support role, with a minimum of 3 years in a leadership or supervisory position.
• Solid knowledge of desktop operating systems, hardware, and software applications.
• Excellent troubleshooting and problem-solving skills.
• Effective communication and interpersonal skills.
• IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician, ITIL V4) are desirable.
• Solid understanding of ITIL framework and best practices for IT service management.