Description;

• Perform full facial, slimming, hair removal, and/or wellness treatments for the customer.
• Provide basic professional skin or body analysis and consultation.
• Handle customer enquiries, booking of appointments and receive customers upon arrival.
• Identify customers’ needs and recommend suitable products and treatments to customers.
• Keeping good relationships and building a rapport with clients to ensure retention and referrals.

Requirements:

• Min 2-3 years of related working experience required.
• A candidate who has a beauty/beautician-certified certificate will be an advantage
• Team player, passionate to assist customers to achieve their goals.
• Willing to learn, positive working attitude.
• Good interpersonal skills, customer oriented.

A highly established global specialty chemicals company is looking for a Site IT engineer to provide technical support to IT Administrators and users at the sites, providing expertise for server and client infrastructure, software, security, telecoms and the network.

• Collaborate with and support IT Administrators and contractors at regional sites, providing specialized knowledge and advice.
• Resolve complex issues related to PCs, laptops, servers, Microsoft Office, collaboration tools, security, and networks.
• Provide first and second-line technical support to users, maintaining a customer-friendly attitude.
• Communicate effectively with global peers and colleagues to ensure compliance with IT policies.
• Support up to 200 users, keeping them informed about progress and resolving software and hardware issues.
• Conduct root cause analysis and actively share knowledge with IT Administrators and global colleagues.
• Support network and regional systems for process automation and local databases.
• Improve IT systems and processes, providing creative input to site management.
• Manage on-site projects, including local infrastructure or system upgrades.
• Represent multiple sites and offices, attend meetings, report findings, and implement solutions.
• Implement proposed solutions, including end-to-end project management and technical execution.
• Work outside standard hours, travel, and demonstrate flexibility.
• Ensuring employees are updated on progress and informed about expected issues, major incidents, and improvements.

Requirements:

• Experienced in providing technical IT support for end-points, on-premise & cloud servers, and networks.
• Knowledgeable in cyber security principles and best practices.
• Holds certificates in Microsoft Fundamentals (e.g., Azure Fundamentals or M365 Fundamentals), ITIL v4 Foundations, and Cisco CCNA.
• Demonstrates interest in and awareness of the latest trends in IT.
• Fluent in business English and a local language.
• Comfortable working in a multicultural environment with IT contacts across the region.
• Must be a team player with strong interpersonal skill

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV or email to [email protected]

CEI Registration Number: R1985071

EA License Number: 21C0661

Company Registration Number: 201127615M

About Us:

Mesh Bio is fast growing health technology startup at the forefront of transforming healthcare through predictive analytics and digital twins technology.

Our multidimensional health intelligence platform provides AI-powered clinical decision support, analytics, and automation solutions for healthcare providers to transform healthcare delivery with digital solutions.

We actively encourage diversity and personal excellence, and we want team members to thrive in their domains of professional expertise.

https://www.meshbio.com/about-usCUSTOMER SUPPORT SPECIALIST

The Specialist (“Specialist”) is a key commercial position that is dedicated to delivering Mesh Bio’s healthcare software solutions to customers and partners. The Specialist is expected to work together with other company functions, including the Sales and the Product Management departments in meeting customers’ needs.

1. Responsibilities and Duties
   

• Documenting and verifying Customer’s feedback/requirements
• Implement custom requirements for configurable products such as reporting templates, patient’s questionnaires, frontend UI and recommendations logic etc.
• Lead the testing and validation of custom requirements to ensure smooth deployment
• Handle customer feedbacks and funnelling them to help shape the product roadmap
• Assist the customer’s discovery process, helping to unearth the customer’s business objectives and current pain points and feedback to Product
• Propagate newly implement features to existing customers
• Help with custom requirements during new customer onboarding, when required
• Maintain internal SOPs and documentations
• Maintain the Customer's manual when required
• Contribute to the success of a rapidly changing and growing organization
• This position is required to work from Friday to Monday with Fridays and Mondays in person, in office.

1. Qualifications
   

• Min Bachelor's in Life Science, Nursing or Biomedical Engineering
• 1-2 years prior experience in a customer-facing in a healthcare setting is preferred, able to handle and speak to professionals such as doctors and nurses
• Keen interest in HealthTech and comfortable in learning configurations in programming languages such as html, css, latex, python, bitbucket, semaphore
• Comfort with the testing, validation, and deployment cycle
• Comfort with collaboration, open communication, and reaching across functional borders
• Ability to multi-task and manage tasks with varying priorities
• Goal-oriented, resilient and able to complete difficult tasks

Personality requirements: Client-oriented, independent, and able to function in a dynamic startup environment.

Join us in shaping the future of healthcare through innovative technology!

Apply now and be part of a team that is dedicated to making a difference in patient care.

You may email your CV and cover letter to [email protected]

Job responsibilities:

• Responsible for procurement payment submission, strengthen and grow relationships with vendors and suppliers through timely payments.
• Support the APAC team and handling complex tasks and payment requests.
• Review and check invoices for appropriate documentation prior to payment, and prepare analyses of monthly payment reports.
• Build good communication among requestors, buyers, finance and suppliers.
• Improve the payment efficiency by identifying the pain points, then propose solutions.
• Assist senior manager as needed.

Requirements:

• Bachelor's degree in Finance, Accounting, Procurement, or related business disciplines.
• At least 2+ years of working experience in procurement/supply chain or other related fields
• Critical thinking to embrace challenges, good sense of ownership, attention to detail, self-motivated, having a can-do attitude to handle urgent and complex requests
• Excellent stakeholder engagement and communication skills
• Quick in learning IT Systems
• At least intermediate level in MS Excel and MS Power Point

Job Responsibilities:

• Oversee tax due diligence initiatives, identifying critical tax risks and potential deal impediments, and devise tax structuring strategies aligned with clients' investment objectives.
• Evaluate intricate tax computations, financial statements, and other tax-related documentation, synthesizing data into actionable insights for discussions with target management and forming conclusive observations.
• Manage various tax advisory projects, encompassing fund structuring, legal entity restructuring, tax incentives assessment, and more.
• Oversee Singapore corporate tax compliance activities, including liaising with clients, preparing and reviewing tax computations, and submitting tax returns via the IRAS tax portal.
• Contribute to business development endeavours, such as crafting marketing materials, engaging in client meetings, and developing proposals.

Job Qualifications:

• Bachelor's or master's degree in accounting or a related field.
• CPA or CA certification preferred.
• Strong background in M&A tax, international tax, or corporate tax advisory, ideally with at least 4 years of experience for Manager roles and 6 years for Senior Manager positions.
• Some travel required.

R22104464
EA: 19C9859

Responsibilities:

• Generate and grow business with existing clients and develop new business source by identifying market opportunities.

• Establish and maintain excellent relationship with existing and new customers. Working together with sales manager and team and work effectively as a team to meet performance targets.

• Regular reporting and updates on sales progress.

• Responsible for identifying market opportunities, learning about new products, supporting ongoing projects.

• Negotiating with the customers for the professional services rendered.

• Working together in a closely knitted sales team reporting to the sales manager.

Requirements:

• Minimum 1 year of experience in sales and account management. Knowledge of Presales and Post sales will be an added advantage.

• Customer focused and results driven.

• Individual contributor

• Prior working experience in a fast-paced, dynamic technology environment or

• Experience in handling corporate customers will be an added advantage.

• Good team player with strong communication, listening and organizational skills.

Responsibilities:

• Clarify the needs of the client and translate them into rigorous requirement lists
• Identify standard and project specific deliverables, key assumptions, follow and mitigate risks and issues
• Anticipate early in the project any compliance / regulatory requirement and start informing stakeholders of such risk and measure their impact
• Define, measure and report project KPI with right level of information
• Identify right resource within teams and constitute / coordinate project team members
• Report or escalate any important risk and issues to Sponsor and local management for appropriate action
• Follow, report budget actual/forecast to project stakeholders and local management
• Set relevant control in place to ensure that what has been delivered meets requirements validated
• Manage and document the project hand over with production teams
• Continuously improve project management toolkits and methodologies

Requirements:

• Degree in Information Technology or any relevant field
• Expertise in project cycle management and methodology
• Hands on knowledge and understanding of Infrastructure main components
• Project management experience with ability to work on multiple projects at the same time
• PMP or other certification is a plus
• Practical knowledge of virtual technologies in batches and SAN environment
• Experience in Network, Security, Storage, Database, Workplace, Telecom projects is a plus

Interested Applicants, please email your resume to [email protected] (R1767650), stating the position as the subject title in the email. All Applications will be handled with strict confidentiality.

About the job

Reporting to the General Manager (Group Internal Audit), you will conduct routine and ad-hoc audit reviews on the Group’s business units to provide assurance of proper compliance of established policies and procedures and make recommendations to improve controls and processes and to enhance management of risks. From time to time, you may be required to design and apply data analytics techniques to improve efficacy of the audit processes.

Requirements:

• Degree in Accounting, Business or equivalent
• 70% finance audit & IT audit
• Minimum 5 years of internal and /or external auditing experience
• Data analytical skills with experience in the use of computer-assisted auditing tools
• Able to work independently and as well as a team
• Must be able to travel overseas on a regular basis

Main Responsibilities

• Coordinate maintenance contractors, review checklists and ensure customer D.O. sign-off within the time.

• Support Data analytics team with ongoing improvement on automation of data gathering, analysis and reporting, including fault detection and root cause identification

• Prepare and maintain comprehensive energy conservation action plan to include previous and ongoing efforts and short, intermediate and long-term goals

• Prepare operational and maintenance schedule as per MIS

• Work closely and collaborate with the customer support team to ensure customer satisfaction.

• Identify potential upselling opportunities at client site during regular or ad-hoc maintenance

• Remote monitoring of the system operation and performance and reach site if any emergency.

• Familiarization of Refrigeration System Chillers & Freezers, Compressors, Cooling towers, FCUs, Cold room, ETV doors and related controllers.

• Working with a team and deliver the work within the planned schedule.

• Collect the onsite operating parameters like cold room and space temperature and verify with SCADA.

• Collaborate with Internal teams regarding any controls and programming related onsite works.

Qualifications

• Diploma, Bachelor of Engineering Mechanical, Electrical or Equivalent

• Electrical or Mechanical troubleshooting experience would be advantageous

• HVAC knowledge of Chiller Plant, FCU, SCADA, Air side equipment

• Strong communication and analytical skills.

JOB SUMMARY:

You will be stationed at Client’s premises and provide support for the client’s IT administration and related support for users.

RESPONSIBILITIES:

1. Support on-site and remote end-users to resolve IT-related issues. (hardware/software/network) on their notebooks/desktops and related peripherals.

2. Perform installations, migrations, and troubleshooting on systems.

3. Troubleshooting of Desktop related issues.

4. Servers, database, and IT infrastructure maintenance and support including configuration upgrades.

5. Other tasks and projects as assigned by the Manager or Management.

QUALIFICATION & EXPERIENCE:

• ITE/Diploma in Information Technology from recognized institutes.

• Previous experience of working in an IT support role for about 1-2 years.

• Ability to communicate effectively with a wide variety of people in a professional. manner, face to face, on the telephone, and in writing.

• Ability to demonstrate practical troubleshooting and problem analysis techniques.

• Ability to plan and prioritize workload without supervision.

• Ability to prioritize, manage, and perform under pressure.

• Excellent knowledge of Customer Service best practices.

Willing to work flexibly and with enthusiasm.

SKILLS AND ATTRIBUTES:

• Good interpersonal and communication skills, high adaptability and a positive attitude are expected.

• A team player with the determination to drive to excel.

• Excellent customer service skills.

• Self-motivated with a strong drive to succeed.

About the Job

Working closely with customers on assigned projects as a Software Implementation Lead and ensure end-end project delivery. Our ideal candidate will be quick to grasp new projects and solutions and pull together required resources. The Implementation Specialist will be expected to manage multiple projects at the same time without losing focus and quality. Expected to show great orientation to details, precision, and strong follow up to be a successful Implementation Specialist. The Implementation Specialist will be involved in every phase of our projects including initiation, design, implementation, acceptance testing, going live and project closure. Identifying and evaluating relevant technology solutions to solve business problems, exploit opportunities and drive forward continuous improvements. Assuring the realisation of business benefits.

Technical Skills and Experience Requirement

• Minimum of 2 years prior Development/Support experience would be preferred.

• Development and/or implementation experience with .NET, C#, VB.NET, Webservices,

• Code deployment experience with Web Application Servers

• Deployment of applications on Microsoft IIS would be preferred.

• Knowledge / working and troubleshooting experience with DB systems like Oracle, MSSQL

• Support experience with windows servers

• Working experience on UNIX, LINUX systems will be added advantage

Specific Responsibilities (not limited to)

• Coordinate and manage Client’s implementation by monitoring deliverables and progress through continuous communication

• Document functional specification document and participate in requirement walk through sessions

• Act as a liaison between customer IT team and our development team and help the development team with relevant information about customer SIT/UAT/Production server architecture to help the development team proceed with development accordingly

• Deploy the code packages sent by the development team on the customer environment and complete all configuration based on the release notes/product guide documents

• Completing various setup, configuration, and activation tasks

• Expediting resolution to clients

• Perform testing on the package received from the development team, troubleshoot, solve configuration issues, coordinate to the

Soft Skills Requirement

• Ability to identify, troubleshoot, educate and resolve issues

• Ability to adapt to changes and manage multiple projects

• Ability to communicate clearly (both written and spoken) with experienced IT peers or inexperienced customers

• Experience with common applications (Word, Excel, PowerPoint)

• Ability to establish credibility with clients based on industry, product, and technology knowledge

• Comfortable communicating and submitting reports to all levels of management

• Strong planning, organization, and reporting skills

• Proven emotional intelligence, reasoning and facilitation abilities

• Good time management skill

Responsibilities:

• Generate and grow business with existing clients and develop new business source by identifying market opportunities.

• Establish and maintain excellent relationship with existing and new customers. Working together with sales manager and team and work effectively as a team to meet performance targets.

• Regular reporting and updates on sales progress.

• Responsible for identifying market opportunities, learning about new products, supporting ongoing projects.

• Negotiating with the customers for the professional services rendered.

• Working together in a closely knitted sales team reporting to the sales manager.

Requirements:

• Minimum 1 year of experience in sales and account management. Knowledge of Presales and Post sales will be an added advantage.

• Customer focused and results driven.

• Individual contributor

• Prior working experience in a fast-paced, dynamic technology environment or

• Experience in handling corporate customers will be an added advantage.

• Good team player with strong communication, listening and organizational skills.

Healthcare Quality & Regulatory Compliance Specialist (Hybrid) AMEA

Opportunity:

Play a critical role in driving compliance and quality programs for Healthcare Transportation and facilities and supporting the Healthcare Quality Management System to ensure processes and systems are compliant with regional and local regulations and customer requirements.

Your Contribution:

1. Quality Policies & Procedures: Determine, implement & promote policies and procedures for company Network and facilities (hubs & stations) to ensure compliance to standards such as GDP, GCP and others.

2. Quality Assessment & Standards: Write & review SOPs and Work Instructions for transportation & fulfilment solutions pertaining to the healthcare industry.

3. Compliance & Quality Program Management: Implement compliance and quality programs to support local Quality teams to ensure they are kept up-to-date and prepared.

4. CAPA Process Management: Lead in process creation and review of documentation on the implementation and responses to corrective and preventive actions (CAPAs) and monitor action progress until closure.

5. Healthcare Quality Management System: Develop, implement & support the system and processes, develop corresponding training programs, and acts as Super User for eQMS system.

6. Internal Audit Programs: Provide inputs to support the design & implementation of robust internal audit processes to ensure readiness of various functions & processes when meeting regulatory agencies & customer audits.

7. Certification Audits: Lead and support various certification audits with relevant regulatory agencies and certification providers across the region.

8. Operations & Customer Audit Programs: Lead regular audit programs / random checks to achieve successful audit outcomes and proper post audit follow up actions.

9. Healthcare Customer Liaison: Liaise with customers to understand quality requirements / issues / underlying concerns to advise on the way forward, provide advice based on interpretations as applicable to 3PL and support in issue resolution via conducting root cause analysis (depot).

10. Healthcare Quality Feedback: Liaise, consolidate feedback from different functions to update and prepare final copy for Quality Questionnaires, Agreements and RFQ Proposals for customers.

11. Validation Programs: Lead and support validation of transportation lanes and critical equipment like cold chain facilities, and packaging systems.

What we look for in you!

1. Hold local pharmacist license (and may be required to hold licenses and permits on behalf of the company)

2. Have three (3) to five (5) years of relevant experience in pharmaceutical or healthcare industry in a quality related role

3. Have competencies in quality assurance / regulatory affairs, customer relationship management and root cause analysis

4. Have working experience ensuring compliance in accordance to Goods Manufacturing Practise cGMP,)/, Good Clinical Practises cGCP, Goods Distribution Practice (GDP) & ISO13485 for Medical Devices, IATA CEIV and other local certifications in a warehouse and transportation business.

5. Experience in conducting external and internal audits

6. Must hold at least Bachelor’s degree in Pharmacy from a reputable local institute.

Your competencies:

1. Accuracy & attention to detail which is crucial to proper compliance to regulatory and standards

2. Problem-solving skills to support customer issue resolution

3. Planning & organization skills to ensure proper audit programs are managed effectively

4. Communication skills to facilitate engagements with customer and regulatory agencies

5. Project management capabilities and familiarity with Process Mapping, Six Sigma, Lean Methodology, Agile or Design Thinking

6. Apply data-driven decision making with the use of data analytics and visualization tools like Power BI and competency in Microsoft Office applications like Excel, Word, and PowerPoint

Responsibilities

• Coordinate Global Marketing Science activities and operations to secure efficiency and compliance with company policies that includes contract management and payments processing.
• Own administrative tasks, ensuring team has adequate support to work efficiently.
• Support budgeting and expenses reporting.
• Coordinate meetings with different internal and external stakeholders, cross-team events and business trips.
• Manage complex calendar.
• Project manage Marketing Science on-boarding initiatives.
• Plan and execute team offsites and strategic planning sessions.

Qualifications

• 5+ years experience in project coordination role.
• Possess great organizational skills.
• Exceptional verbal and written communications skills.
• Impeccable attention to detail
• Has managed billing or procurement processes
• Any experience working across organizations that focus on measurement or research is a plus

Reporting to the Head of Operations & Technology, you shall be responsible to:

Job Responsibilities:

• Lead and oversee the IT team on daily operations covering infrastructure, applications, network performance, soft and hardware, technical support, etc
• Motivate and manage staff and related activities like recruitment, performance evaluation, coaching
• Liaise and manage all vendors/ service providers on corporate telecommunications and IT-related projects to ensure contractual obligations are set and successfully delivered
• Handle overall planning and end-to-end implementation of Polisy400/CIC/ CCFES/ website system development, Contact Centre front-end system and system platform
• Review and provide cost-effective IT solutions to business on insurance system related requirements for improvements to strength current IT framework
• Assist in system testing on different marketing campaigns, website enhancements, etc
• Monitor and control all IT-related expenses and budget
• Ensure proper documentation and measures, e.g. Business Continuity Plan (BCP), are in-place for audit checks and in accordance to MAS statutory guidelines
• Communicate and liaise with Group IT in Hong Kong and Malaysia on IT compliance standards and group projects
• Prepare and submit monthly management report, setup IT policies and establish/ update IT Operational Manual (SOP).

Job Requirements:

• A recognized Diploma or Degree in Computer Science, Information Technology or relevant/ related qualification with at least 10 years of relevant work experience preferably in general insurance industry.
• Possess strong IT knowledge and hands-on experience in COBOL programming, Polisy400, backup, systems, storage, DR, wireless, email and database system.
• Excellent project, costs/ budget and vendor management capabilities.
• Highly organized and able to work within tight datelines with demonstrated success in managing projects.
• Hands-on experience in BCP and DR support is a must.
• Mature deposition with good leadership, communication and interpersonal skills.

Other Information and Benefits

• 5-day work week (Mon-Fri, 9 am - 6 pm, 1 hour lunch)
• 10-15 mins walk from Tanjong Pagar MRT
• Attractive remuneration, variable performance bonus, annual leave entitlement, outpatient and dental benefits, group hospitalization and surgical, personal accident and term life insurance, etc.

Job Description:

• Manage display, video, mobile, programmatic RTB, social media, search, native and marketplace online advertising campaigns for AnyMind regional strategic clients.
• Daily management and optimization of each account’s campaigns to ensure success metrics are achieved. As well as, identify potential issues and communicate recommendations for improvement.
• Suggest campaign media plans and tactics; develop and see-through solutions based on client success metrics, KPIs, or desired campaign results.
• Perform excellent data analysis and optimize the delivery of running campaigns.
• Create weekly reports, ad hoc reports, and final reports with audience insights, performance insights, and brand insights that are meaningful for clients.
• Work closely with multiple Sales, Creatives, and Engineering teams across regions to resolve issues, pacing deficiencies, and client concerns.
• Leverage new knowledge and technology to improve productivity of the entire team, provide new solutions, and share know-how
• Manage partners (Google and/or Meta etc.)

Requirements:

• Over 2 years of experience as a account strategist, trader or ad operation, preferably in digital marketing agencies or ad tech companies
• Experience in managing regional online advertising campaigns in Google Ads, Facebook, DV360, Xandr (AppNexus), TikTok, LinkedIn and other platforms for clients and perform complicated campaign analysis
• Good knowledge across ad platforms, DSPs, SSPs, ad networks and ad exchanges
• Expert skills on search, display, social, video advertising tools, programmatic platforms, ad trafficking and online advertising technologies.
• Demonstrate ability to manage complex client projects/campaigns, including the ability to provide coordination and direction to team members.
• Extremely detail oriented, organized, and accountable.
• Solutions oriented, focused on solving the problem with innovative and responsive recommendations.
• Experience in Analytics & Measurement Tools (Google Analytics, GTM, Campaign Manager) would be an added advantage
• Highly collaborative mindset with the ability to work closely with multiple teams across the region to identify opportunities, resolve issues and assuage client concerns
• Result-oriented mind with a passion for work
• Eager to learn new things
• Good command of English

The Role:
My Client is a leading Digital Bank and we are looking for a Fraud Risk Specialist to join the team in Singapore. Being the pioneer of the Digital Banking scene in Singapore, you will be given the opportunity to oversee all Fraud Risk related work and work with senior leaders in the Industry.

Responsibilities:

• Implement and spearhead new Fraud Risk framework within the business
• Spearhead the Fraud Risk strategy within the business and monitor any changes to the Fraud landscape.
• Analyse data and detect Fraud patterns, and lead any new Fraud related investigations
• Monitor any regulatory requirements and ensure the group Risk strategy is in line with all regulations.
• Any adhoc Fraud Risk related training
• Provide oversight to remediation of any Fraud matters.

You must:

• A bachelors degree in a reputable university
• At least 10 years of relevant Fraud Risk experience
• Familiar with any new regulations on Fraud
• Be able to work independently, while also being a strong team player

Take charge of this opportunity to welcome a new career challenge in 2024.

EA Personnel No R1985201
BeathChapman Pte Ltd
Licence No 16S8112

Job responsibilities:

• Coordinate the global marketing science team activities and operations to secure efficiency and compliance with company policies that includes contract management and payments processing.
• Own administrative tasks, ensuring team has adequate support to work efficiently.
• Support budgeting and expenses reporting.
• Coordinate meetings with different internal and external stakeholders, cross-team events and business trips.
• Manage complex calendar.
• Manage Marketing Science project on-boarding initiatives.
• Plan and execute team offsites and strategic planning sessions.

Qualifications:

• Bachelor Degree with at least 5+ years experience in project coordination role.
• Possess great organizational and time management skills to coordinate between the global team based in different time zones.
• Exceptional verbal and written communications skills.
• Impeccable attention to detail.
• Experience in managing billing or procurement processes.
• Any experience working across organizations that focus on measurement or research is a plus.

Responsibilities

• To provide 24 x 7 support for Data Center running on 12 hours shift
• Assisting the Customer in the verification, isolation and/or provision of a temporary work around for the incident/problem logged.
• Resolving the incident/problem onsite.
• Escalating unsolvable problems and service requests to the System and/or
• Software Engineer and reporting the escalation to the Project Manager.
• Generating the relevant administrative records and reports.
• Introducing and integrating new technologies into existing environments.
• Applying operating system updates, patches, and configuration changes.
• Adding, removing, or updating user account information, resetting passwords, etc.
• Answering technical queries
• Maintaining the configuration of the system.
• To implement Service Request and Change Request
• Contacting OEM/Vendor for technical support

Requirement

• Possess Degree/Diploma in Computer Science/Electronics/IT or equivalent
• Minimum 1 year of relevant working experience in IT infrastructure operation
• Able to perform 12 hours shift working

Interested candidates, please click on “Apply Now”. Alternatively, you may email us detailed resume to [email protected]

Tempserv Pte Ltd

License No : 06C3745

Consultant In-Charge: Daniel Lee / EA Personnel No: R1989151

Responsibilities:

• Responsible for ensuring sales incentives and commercial incentives are calculated in a timely and accurate manner, in accordance with applicable policies and agreements.
• Conduct in-depth analytical review of sales incentives and commercial incentives, and prepare management reporting.
• Coordinate with cross-functional teams to ensure timely and accurate reporting, and perform adjustments/reconciliations, as necessary.
• Ensure timely and accurate pay-out of incentives.
• Provide training to Sales and cross-functional teams.
• Work closely with Revenue Manager to develop and maintain robust incentives processes with client-focus and continuous improvement mindset.
• Support ad-hoc projects, including process and system improvement initiatives, internal audit, etc.

Qualifications

• BA/BS in Accounting, Business Administration, Analytics or related fields. MBA degree is a plus.
• 3+ years of experience in a fast-paced company with knowledge of/experience in Media/Media Operations, Digital Advertising, Business Intelligence, Revenue Strategy/Operations, Audit, or related fields.
• Highly analytical; Comfortable dealing with numbers and the processing of financial information.
• Excellent knowledge of MS Office (particularly Excel).
• Highly self-motivated, independent, proactive, agile and determined to drive assigned targets and projects with perseverance and passion

Main Responsibilities

• Coordinate maintenance contractors, review checklists and ensure customer D.O. sign-off within the time.

• Support Data analytics team with ongoing improvement on automation of data gathering, analysis and reporting, including fault detection and root cause identification

• Prepare and maintain comprehensive energy conservation action plan to include previous and ongoing efforts and short, intermediate and long-term goals

• Prepare operational and maintenance schedule as per MIS

• Work closely and collaborate with the customer support team to ensure customer satisfaction.

• Identify potential upselling opportunities at client site during regular or ad-hoc maintenance

• Remote monitoring of the system operation and performance and reach site if any emergency.

• Familiarization of Refrigeration System Chillers & Freezers, Compressors, Cooling towers, FCUs, Cold room, ETV doors and related controllers.

• Working with a team and deliver the work within the planned schedule.

• Collect the onsite operating parameters like cold room and space temperature and verify with SCADA.

• Collaborate with Internal teams regarding any controls and programming related onsite works.

Qualifications

• Diploma, Bachelor of Engineering Mechanical, Electrical or Equivalent

• Electrical or Mechanical troubleshooting experience would be advantageous

• HVAC knowledge of Chiller Plant, FCU, SCADA, Air side equipment

• Strong communication and analytical skills.

JOB SUMMARY:

You will be stationed at Client’s premises and provide support for the client’s IT administration and related support for users.

RESPONSIBILITIES:

1. Support on-site and remote end-users to resolve IT-related issues. (hardware/software/network) on their notebooks/desktops and related peripherals.

2. Perform installations, migrations, and troubleshooting on systems.

3. Troubleshooting of Desktop related issues.

4. Servers, database, and IT infrastructure maintenance and support including configuration upgrades.

5. Other tasks and projects as assigned by the Manager or Management.

QUALIFICATION & EXPERIENCE:

• ITE/Diploma in Information Technology from recognized institutes.

• Previous experience of working in an IT support role for about 1-2 years.

• Ability to communicate effectively with a wide variety of people in a professional. manner, face to face, on the telephone, and in writing.

• Ability to demonstrate practical troubleshooting and problem analysis techniques.

• Ability to plan and prioritize workload without supervision.

• Ability to prioritize, manage, and perform under pressure.

• Excellent knowledge of Customer Service best practices.

Willing to work flexibly and with enthusiasm.

SKILLS AND ATTRIBUTES:

• Good interpersonal and communication skills, high adaptability and a positive attitude are expected.

• A team player with the determination to drive to excel.

• Excellent customer service skills.

• Self-motivated with a strong drive to succeed.

About the Job

Working closely with customers on assigned projects as a Software Implementation Lead and ensure end-end project delivery. Our ideal candidate will be quick to grasp new projects and solutions and pull together required resources. The Implementation Specialist will be expected to manage multiple projects at the same time without losing focus and quality. Expected to show great orientation to details, precision, and strong follow up to be a successful Implementation Specialist. The Implementation Specialist will be involved in every phase of our projects including initiation, design, implementation, acceptance testing, going live and project closure. Identifying and evaluating relevant technology solutions to solve business problems, exploit opportunities and drive forward continuous improvements. Assuring the realisation of business benefits.

Technical Skills and Experience Requirement

• Minimum of 2 years prior Development/Support experience would be preferred.

• Development and/or implementation experience with .NET, C#, VB.NET, Webservices,

• Code deployment experience with Web Application Servers

• Deployment of applications on Microsoft IIS would be preferred.

• Knowledge / working and troubleshooting experience with DB systems like Oracle, MSSQL

• Support experience with windows servers

• Working experience on UNIX, LINUX systems will be added advantage

Specific Responsibilities (not limited to)

• Coordinate and manage Client’s implementation by monitoring deliverables and progress through continuous communication

• Document functional specification document and participate in requirement walk through sessions

• Act as a liaison between customer IT team and our development team and help the development team with relevant information about customer SIT/UAT/Production server architecture to help the development team proceed with development accordingly

• Deploy the code packages sent by the development team on the customer environment and complete all configuration based on the release notes/product guide documents

• Completing various setup, configuration, and activation tasks

• Expediting resolution to clients

• Perform testing on the package received from the development team, troubleshoot, solve configuration issues, coordinate to the

Soft Skills Requirement

• Ability to identify, troubleshoot, educate and resolve issues

• Ability to adapt to changes and manage multiple projects

• Ability to communicate clearly (both written and spoken) with experienced IT peers or inexperienced customers

• Experience with common applications (Word, Excel, PowerPoint)

• Ability to establish credibility with clients based on industry, product, and technology knowledge

• Comfortable communicating and submitting reports to all levels of management

• Strong planning, organization, and reporting skills

• Proven emotional intelligence, reasoning and facilitation abilities

• Good time management skill

Healthcare Quality & Regulatory Compliance Specialist (Hybrid) AMEA

Opportunity:

Play a critical role in driving compliance and quality programs for Healthcare Transportation and facilities and supporting the Healthcare Quality Management System to ensure processes and systems are compliant with regional and local regulations and customer requirements.

Your Contribution:

1. Quality Policies & Procedures: Determine, implement & promote policies and procedures for company Network and facilities (hubs & stations) to ensure compliance to standards such as GDP, GCP and others.

2. Quality Assessment & Standards: Write & review SOPs and Work Instructions for transportation & fulfilment solutions pertaining to the healthcare industry.

3. Compliance & Quality Program Management: Implement compliance and quality programs to support local Quality teams to ensure they are kept up-to-date and prepared.

4. CAPA Process Management: Lead in process creation and review of documentation on the implementation and responses to corrective and preventive actions (CAPAs) and monitor action progress until closure.

5. Healthcare Quality Management System: Develop, implement & support the system and processes, develop corresponding training programs, and acts as Super User for eQMS system.

6. Internal Audit Programs: Provide inputs to support the design & implementation of robust internal audit processes to ensure readiness of various functions & processes when meeting regulatory agencies & customer audits.

7. Certification Audits: Lead and support various certification audits with relevant regulatory agencies and certification providers across the region.

8. Operations & Customer Audit Programs: Lead regular audit programs / random checks to achieve successful audit outcomes and proper post audit follow up actions.

9. Healthcare Customer Liaison: Liaise with customers to understand quality requirements / issues / underlying concerns to advise on the way forward, provide advice based on interpretations as applicable to 3PL and support in issue resolution via conducting root cause analysis (depot).

10. Healthcare Quality Feedback: Liaise, consolidate feedback from different functions to update and prepare final copy for Quality Questionnaires, Agreements and RFQ Proposals for customers.

11. Validation Programs: Lead and support validation of transportation lanes and critical equipment like cold chain facilities, and packaging systems.

What we look for in you!

1. Hold local pharmacist license (and may be required to hold licenses and permits on behalf of the company)

2. Have three (3) to five (5) years of relevant experience in pharmaceutical or healthcare industry in a quality related role

3. Have competencies in quality assurance / regulatory affairs, customer relationship management and root cause analysis

4. Have working experience ensuring compliance in accordance to Goods Manufacturing Practise cGMP,)/, Good Clinical Practises cGCP, Goods Distribution Practice (GDP) & ISO13485 for Medical Devices, IATA CEIV and other local certifications in a warehouse and transportation business.

5. Experience in conducting external and internal audits

6. Must hold at least Bachelor’s degree in Pharmacy from a reputable local institute.

Your competencies:

1. Accuracy & attention to detail which is crucial to proper compliance to regulatory and standards

2. Problem-solving skills to support customer issue resolution

3. Planning & organization skills to ensure proper audit programs are managed effectively

4. Communication skills to facilitate engagements with customer and regulatory agencies

5. Project management capabilities and familiarity with Process Mapping, Six Sigma, Lean Methodology, Agile or Design Thinking

6. Apply data-driven decision making with the use of data analytics and visualization tools like Power BI and competency in Microsoft Office applications like Excel, Word, and PowerPoint

Roles & Responsibilities:

• Candidate will be part of our Support team liaising with Product developers to support Client Products deployed at customer sites across the globe.

• Will work along with the Support Lead, take up support tickets assigned, probe the issue, and give possible resolution within the Turn Around Time.

• Candidates will be trained in client products to give end to end resolutions on usual technical issues raised.

• Candidates will be receiving, prioritizing, documenting and actively resolving issues that arises out of our products in any contact center production environment.

• Job profile involves travel to Customer Site across the globe on need basis to perform any support related activities on Client Products.

• Must perform technical troubleshooting on our products implemented at customer site by taking a remote session (or) by coordinating with onsite engineer.

• May have to extend regular work timings and work on various time zones while working on Support tasks assigned.

• Will report to the Support Lead.

Required Professional & Interpersonal Qualities:

• Any Graduate / BE / BTech /MCA.

• Exceptional ability to build and manage relationships and expectations with stakeholders, supporting organizations, and peers.

• Excellent communication, management, negotiation, and organization skills with the ability to communicate at executive levels of the organization.

• Working according to target market time zone a must. Excellent verbal, written and effective communication skills.

• Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.

• Effective time-management, organizational and prioritization skills.

• Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership.