The Client Executive (CE) serves as the voice of the client to Altera and the voice of Altera to the client. As a CE, you will not only be the main point of contact for our clients but also a strategic ally who ensures their success and satisfaction.

Job Responsibilities

• Serve as the primary client advocate, building strong C-suite relationships and aligning Altera solutions with strategic priorities.
• Identify and drive value-added solutions, leveraging deep client knowledge and Altera expertise.
• Foster client satisfaction through exceptional service, proactive communication, and strategic problem-solving.
• Collaborate with internal teams to ensure alignment, efficiency, and successful project execution.
• You will represent Altera leadership in multiple client touchpoints, tradeshows and conferences.
• Manage the sales opportunities by collaborating with the inside sales team to enhance the sales process and improve efficiency.

Role Requirements

• Bachelor’s degree is preferred.
• Proven experience in client account management and ability to build and maintain strong client relationships to ensure retention.
• The ideal person will be an excellent communicator, with a skill in problem solving.
• An understanding or experience within a similar healthcare setting would be advantageous.

Working Arrangements

• Standard work week or as defined by assignment requirements.
• Primarily works in standard office environment or remotely.
• May require after-hours, on-call support and/or holidays.
• On-call and after hours work during peak times including end of month/quarter/year; during this time PTO is limited to meet business needs.
• Up to 25% travel may be required.

Job Description & Requirements

• Design, install and configure internal and customer facing servers, network devices and firewalls.
• Proactively manage and maintain server, network and firewall systems
• Administer and support core Microsoft, Cisco, Citrix and VMware technologies
• Develop and implement project plans, risk assessments and contingency plans
• Design and implement monitoring, configuration management and reporting functions that will make a hands-off environment
• Define and document best practices and support procedures
• Provide after-hours support for Infrastructure related emergencies as well occasional weekend maintenance
• Maintain inventory and asset configuration documentation
• Assist with hardware, firewall, telecom and software vendor evaluation, recommendation and negotiations Mentor / cross train team members on existing and new technologies
• Carry out special tasks at Management's direction
• Interact with customers and staff at the technical level, as required.
• Other duties as assigned.

Minimum Requirements:

• Bachelor’s degree in computer science (or related area) preferred.
• Microsoft Certification (MCSE) or equivalent certification in relevant programs desired.
• Advanced knowledge of Windows Server (2003/2008) /desktop Operating Systems (XP/7)
• Managing in excess of 50 Windows Server infrastructure
• Managing deployments/rollouts · Managing large scale Citrix/2X/Terminal Server installations
• Managing server virtualization technologies like VMWare Server/ESX or Microsoft HyperV/Virtual Server
• A solid understanding of LAN/WAN networking
• Cisco Certified Network Associate or Professional -CCNA/ CCNP MCITP Server
• Group Policy design and configuration
• Microsoft IIS administration and configuration
• Migration of Exchange 2003 to Exchange 2010
• Active Directory/LDAP user and group administration
• Ability to troubleshoot network issues including back bone infrastructure issues
• LAN Routing and Switching design, configuration and troubleshooting (VLANs, IP Subnetting, 802.1Q trunks)
• Strong communication and documentation skills
• Flexible and able to adapt to a rapidly changing environment
• Must be organized and have the ability to manage projects of varying length
• Positive, self-motivated individual who can complete tasks independently
• Must be a team player

JOB SUMMARY

Leads and operates Information Technology (IT) discipline for properties and managed offices in scope. Manages a team of IT resources and is accountable for day-to-day hotel and company office IT operations. Provides support to operations leaders for owner relations and negotiations on IT matters. Once handed over from the direct manager, accountable for new opening/acquisition construction oversight, countdown, and live operation. Executes property internet support. Works with direct manager on vendor management and product development for the assigned market.

CORE WORK ACTIVITIES

General

· Maintains status documentation (goals, scorecard, LPA tracking, etc.) to verify accuracy.

· Strives to achieve balanced scorecard and goals by leveraging resources and concepts to achieve desired results.

· Monitors assigned company owned and managed offices to verify IT operations are running effectively.

· Meets with direct manager to provide updates on IT activities and business plans.

· Meets with business point of contact of each property (General Manager, Director of Finance, etc.) or in-person contact at least once every two months to seek feedback and provide effective updates on IT activities and plans. Produces follow-up report, action plans and information distribution.

· Assists with the activation of all potential properties within the cluster by building business cases and engaging owners and business partners.

People

· Owns IT vendor relationship for properties in scope.

· Participates in the Talent Acquisition process according to company procedures.

· Verifies induction program for new associates or associates transferring to new role is effective.

· Trains associate(s) to provide backup coverage in the department to cover cluster leader’s function during vacation and sick leave.

· Performs LPA’s on a timely basis and allocates sufficient time, research, and effort to verify the process effectively benefits the development of associates.

· Verifies effective communication, training, and execution of all talent development programs and related initiatives.

· Develops a personal management style that is intended to bring positive results from Associates.

· Builds and maintains positive and effective relations with direct team members.

Product

· Strives to remain informed on the most up to date knowledge regarding vendor activities.

· Notifies direct manager to put resources in place to verify owners have sufficient vendor choices in each market/city.

· Where assigned, delivers pilot phase early review/completion/recommendation report and relevant documentation.

· Where assigned, documents technology pilot scope and objectives with business partners.

Process

· Maintains IT inventory for the assigned properties/offices in cluster.

· Manages cluster IT Agreements for assigned properties.

· Verifies cluster associates are treated appropriately and in alignment with local operational practices.

· Verifies the execution and tracking of rollouts on a timely basis.

· Compiles, seeks approval, monitors, and strives to meet operating budgets; manages expenses using tracking and forecasting tools and engages with the accounting team closely.

· Verifies resources assigned to IT escalation and tracking processes are effective and meet the service level agreements.

· Monitors flow of issue management amongst continent support desk, vendors, and cluster organizations to verify effectiveness.

· Implements cluster best practices and suggests enhancements with the intent to benefit the wider IT community.

· Implements cluster IT policies and procedures as received by regional IT.

· Attends IT Education Calls.

· Verifies planning and accomplishment of technology disaster and contingency plan testing for each property and office.

· Completes other reasonable duties as requested by leadership.

Role Purpose

This role is responsible to support global payroll processing. Liaising with payroll vendor globally for payroll related matters. Assist HR Manager on compensation and benefit scope. Tasks involved are compensation and benefits review, bonus plan and increment policies review, performance appraisal exercises, analysis of market trends, job evaluation, and related matters etc.

Role Accountabilities

Payroll Processing

• Responsible to liaise with payroll vendor for all countries payroll related matters.
• Liaise with HRBP and internal stakeholders on global payroll related matters.
• Responsible in all government statutory and ad-hoc surveys.
• Perform government-paid claims such as NS claim, Maternity Leave, Childcare Leave, Paternity Leave, FW levy and other related claims.
• Review and reconcile payroll reports to identify discrepancies and resolve issues.
• Collaborate closely with HR and finance teams to ensure smooth payroll processing.
• Generate monthly and ad-hoc reporting.
• Coordinate all countries reporting including finance reporting.
• Generate payroll-related reports and analyses, including headcount, turnover, and government statutory reports.
• To support with internal and external auditors and/or tax agents on audit related matters.
• Assist in payroll-related projects and initiatives as needed.

Compensation and Benefits Reporting

• Provide support for Annual increment, variable bonus and promotion exercises with HRBPs.
• Support HRBP in year-end performance appraisal exercise.
• Participate and conduct analyze results of compensation surveys.
• Assist in conducting job evaluation survey.
• Work with HR Manager to provide support to HRBP on Annual increment, variable bonus and promotion exercises such as providing the template and budgets.
• Assist HR Manager to develop and implement C&B policies, programs and procedures to ensure comply with current legislation.
• Assist HR Manager for long service award coordination globally including liaising with vendors.

Processes

• Assist to develop and maintain the standardized global payroll process flow and its related templates etc.
• Assist in the development and implementation of policies and procedures related to payroll and benefits.
• Liaising with HRBP and payroll provider on pay elements setup.
• Work with relevant stakeholders for data protection and privacy impact assessment and its related documentation.
• Identify pain points/issues timely by reviewing the standard processes.

Safety

• Take responsibility for the safety of myself and those around me by displaying safety leadership principles (i.e. Safety I’s & Accountability ladder).
• Challenging and stopping unsafe acts and behaviours or unsafe conditions.
• Comply with the Global Safety Standards, Polices and Operating Procedures.

Key Qualifications & Skills

Qualifications

• Possess minimum Diploma/Degree in Business Administration/HR Management, or related studies
• At least 2 years of payroll processing/managing vendor working experience
• Able to start immediately or within short notice

Technical Skills

• Proactive with excellent follow-through to achieve results under tight deadlines.
• Ability to work autonomously in a fast-paced working environment under minimal supervision.
• Possesses strong communication skills with a positive learning attitude.
• Demonstrates strong time management skills and problem-solving abilities.
• Meticulous, people-oriented, friendly, with a positive attitude, and enjoys a fun work environment.
• Good organizational and time management skills
• Have basic understanding of HR processes
• Familiar with payroll-related standards and best practices
• Knowledge in HRIS is an added advantage
• Be proficient in using Microsoft tools (e.g. Word, Excel, PowerPoint, Outlook, OneDrive etc)
• Possess good computer and IT skills

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