Hello from Maker Lab! Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to deliver bespoke solutions at speed and at scale. Our APAC and EMEA based cross-functional teams support client projects with strategy, ideation and execution across social media, data analytics, events, paid media, content and CRM.

Senior Growth Marketing Specialist

12 months fixed-term contract

As the Senior Growth Marketing Specialist, you'll be working with the APAC division of one of the largest video-sharing platforms with a growing community of video creators and consumers. Your work is instrumental in identifying opportunities to develop the Creator Community in the region, and will result in more Creators considering video-sharing as a platform for growing their audience and expressing their creativity. 

You’re someone with an experimentation mindset and will be leading growth marketing initiatives to accelerate creator growth and retention in key markets. Working closely with product marketing managers, data scientists, strategists and experts, you will be evolving our approaches and providing growth hacks and solutions to transform the business.

Role:

• Develop acquisition and retention strategies to drive product adoption and growth via our own and operated platforms (e.g. in-app notifications, email)
• Analyze marketing and product funnels to identify opportunities and build audience segmentation, to drive step-changes in creator and revenue growth
• Define marketing channel mix and use lifecycle marketing principles to create personalized and engaging experiences for creators 
• Design and execute campaign strategy by working closely with agency partners and internal stakeholders to develop creatives and content 
• Generate and structure plans to execute on projects, manage project priorities and allocation of resources within the project 
• Monitor and analyze key metrics and KPIs for growth and lifecycle marketing campaigns, such as product adoption rate, open rate, click-through rate, conversion rate, retention rate, churn rate, etc
• Collaborate with global, regional, local and cross-functional teams to design growth experiments and A/B testing initiatives, leveraging user feedback and behavioral data to inform iterative improvements and optimize the product-market fit. 

• Stay informed about, communicate, and apply new or current trends and best practices in digital marketing and analytics

Minimum qualifications:

• Bachelor's degree or above, 5+ years of professional experience with at least 2-3 years of experience in growth, performance or lifecycle marketing strategy 
• Strong understanding of growth concepts, user journey optimization and experimentation frameworks with hands-on experience of developing marketing campaigns based on personas and segmentation cohorts
• Creative expertise, understanding of creative strategy and production process
• Understand of attribution of marketing data (e.g. multi-touch attribution, cannibalization optimization, marginal efficiency, etc)
• Strong project management, ability to work across project teams on several projects at once, and previous experience working with agencies
• Sensitive to data with strong analytical skills, maintains curiosity and self-motivation, excellent communication skills, ability to cope with work pressure, have top-level awareness and ability to pinpoint and overcome challenges

Preferred qualifications:

• 2+ years of experience in technological industry or deep understanding of the technological landscape
• Some knowledge of programming languages (e.g. SQL) and  markup language (i.e. HTML)
• Exceptional verbal and written English communications and presentations skills and, ideally, fluent in another Asian language to support with the projects spanning across JAPAC.

• Experience with marketing automation and CRM platforms, deep understanding of marketing measurement and revenue models (e.g. LTV, ROI etc)
• Passion for the web video/video-sharing ecosystem and digital culture. Understand video-sharing platform, its creators and identify opportunities to celebrate the creator community

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Social Media & Content Strategist

12 months fixed term contract

As the Social Media & Content Strategist, you'll be working with one of our clients - one of the largest video-sharing platforms with a growing community of video creators and consumers. You'll lead the design and execution of cutting-edge social campaigns and editorial programs. Collaborating with teams across multiple countries, including Japan, Korea, India, and Indonesia, you'll manage internal and external relationships, ensure effective content distribution, and oversee day-to-day operations and community management. 

You'll have the chance to work on exciting projects that will make a real impact on our client’s audience while staying up-to-date with the latest trends and techniques in social marketing. you'll play a key role in shaping our client’s growth and success, using your expertise to drive impactful decisions and strategies. While copywriting, content production, and community management will be part of your role, your primary focus will be on leveraging data to optimize performance and drive results.

We’re looking for someone who is passionate about the brand and has a deep knowledge of video-sharing platforms, APAC creators, artists and influencers, is well-versed in social media management and has strong project management skills. 

Role: 

• Develop and execute an innovative content strategy for APAC (India, Japan, Korea, Indonesia) that drives engagement and growth for our client
• Collaborate with local social marketing managers and vendors to optimize campaigns and editorial content
• Analyze campaign and content performance and provide data-driven insights and recommendations
• Stay up-to-date with digital best practices and industry trends to keep content fresh and relevant
• Develop and pitch new content ideas that align with social marketing objectives and key results
• Manage agency partners to ensure content assets are high-quality and strategic priorities are communicated effectively
• Oversee community management to ensure active and engaging social channels
• Play a key role in driving the growth and success of social marketing efforts across APAC.

You:

• 8+ years of experience in Social Media Marketing, Strategy and Community Management
• A passion for the video-sharing ecosystem, digital culture and current online social trends
• A strategic and creative thinker who is able to navigate around an always-on social landscape and roll with the changes in a dynamic environment
• Proficient understanding of social media analytics and experience with Sprinklr preferred
• Prior experience with communicating with local and geographically dispersed stakeholders to deliver clear instructions and messaging
• Solid project management experience and account management traits
• Passionate about working as part of a larger team to deliver on a common goal
• Exceptional verbal and written English communications and presentation skills and - ideally - fluent in another Asian language to cover projects across APAC.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Marketing Operations Specialist (SG) 

12 Months fixed term contract

As a Marketing Operations Specialist, you will support the most prominent Technology brand in supporting APAC workstreams. You will manage the planning and operational processes for the team, including budgeting, headcount management, and marketing promotional strategies and campaign operations. This role focuses on campaign operations, retail marketing, and marketing promotions.

Responsibilities: 

• Support marketing projects and initiatives for the team - including e-commerce and onsite retail marketing projects. 
• Help in annual and quarterly planning, including budget and headcount processes; identify and develop key operations processes to improve efficiency and effectiveness.
• Partner across the broader Marketing organisation and sales teams to implement, maintain, and continuously optimise operating models meant to focus on ways of working between teams.
• Constantly find opportunities to streamline, connect and simplify approvals, create best practices and share learnings. 
• Help manage large-scale e-commerce marketing content initiatives with multiple workstreams in a highly dynamic environment. 
• Work with stakeholders and agencies on processes and guidelines for projects.
• Manage and lead projects and efforts between multiple stakeholders - partner agency, client, and own teams. Facilitate a good feedback process for campaign workflow optimisation.

You:

• BA/BS degree or equivalent practical experience.
• 4+ years of experience in a marketing or advertising agency working on technology or consumer-led projects and clients 
• Experience with marketing operations across online and offline channels (e.g., website, mobile, retail stores, onsite promotional campaigns), managing launch timelines, and launch programs across diverse markets for the online space
• Ability to synthesise launch schedules and effectively influence and communicate cross-functionally across different teams
• Ability to execute within timelines, with multiple stakeholders and reviewers, and the ability to deliver projects on time with high accuracy
• Excellent project management skills with the ability to manage diverse high-visibility priorities concurrently.
• Exceptional verbal and written English communication and presentation skills and, ideally, fluent in another Asian language to support the projects spanning APAC.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.

We seek Freelance/ Part Time / Intern staff for our client a major Investment Bank in Singapore.

Students with an IT background will also be considered.

Candidates should be available to work 2-3 days per week (weekdays) and should be a Singapore PR or Singaporean.

· Basic PC, Mac, and Phone troubleshooting knowledge. These candidates will cover the on-site desks and provide “Tier 1” support, triage, etc., and escalate as necessary.

· End-user hardware and software troubleshooting

· Windows OS, Apple OS X, Chrome OS (Chromebooks), iOS, Android

· Monitor and accessory deployment/collection

· Laptop & and mobile device deployments

· Upgrading broken devices or any damaged devices

· Ensure workstation monitors are functioning along with peripherals

· Interfacing with users to troubleshoot software issues

· Perform the disconnection of workplace equipment, movement of the equipment to the destination location, reconnection of the equipment, and testing according to the provided test plan.

· Installation/removal of phones, desktop PCs, monitors, and associated cabling.

Please email your updated resume to [email protected]

Product Data Quality is a high-value risk management team in Operations that, across all firm divisions, is responsible for the governance programs that ensure critical securities modeling and pricing data is accurate, complete, and scalable.  This data is a critical input and dependency to most trade and client support functions.

Responsibilities

• Prepare to gain a comprehensive understanding of all product types and interact with traders, strategists, and other operations professionals
• Proactively resolve data exceptions, dive deep into technical issues to investigate and fix complex issues spanning multiple teams and vendors, and partner with business partners to analyze and implement solutions for new business reference data needs 
• Partner with a team of global product experts to leverage knowledge to resolving comprehensive reference data problems that involve multiple stakeholders across multiple teams and divisions
• Showcase your attention to detail and ability to master all aspects of product and pricing reference data and further interpret their attributes to all downstream systems which depend on these same attributes
• Develop strong and effective relationships with critical vendors which supply reference data so that they uplift their controls and provide the most pristine product possible to the firm
• Highlight your ideas for improving processes and implement them globally to impact and uplift the entire process
• Work with senior technologists and project managers on key projects that are re-shaping the reference data support model that is utilized across the entire financial industry

• Proven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail
• Ability to manage multiple concurrent tasks with dynamic and aggressive deadlines.
• Aptitude for building relationships and ability to communicate complex issues to a wide array of internal clients with differing levels of product experience
• Self-motivated and proactive team player who takes ownership and accountability of projects, has strong organizational skills as well as the ability to effectively manage competing priorities
• Flexible and able to work well under pressure in a team environment
• Self-Direction to effectively prioritize efforts amongst competing demands and escalate issues quickly
• Dynamic analysis skills to help highlight issues with products or business ideas that our partners are facing our could potentially face
• Highly motivated, energetic and confident team player
• Strong communication skills.  Essential for interacting at all levels, across business disciplines and regions
• Ability to multi-task and handle large volumes of work at a fast pace
• Strong time management skills
• Ability both to solve problems and explain underlying issues to non-technical clients and/or colleagues
• Team oriented
• Strong attention to detail
• Good working knowledge of Microsoft Excel

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