The Executive, One-Stop is at the forefront of addressing student enquiries through diverse channels including in-person interactions at the counter, emails, and hotline. This dynamic role requires extensive engagement with students and stakeholders to swiftly resolve queries and ensure a seamless experience. The position plays a pivotal role in elevating the overall student experience, fostering a positive and supportive environment.

Responsibilities:

• Handles 2-3 portfolios within the One-Stop including matric card collection, lost and found processes, letter of certification and certificate handover processes.
• Respond to student enquiries through diverse channels including in-person at counter and emails.
• Covers phone duty when required.
• Cultivate positive relationships with students and various stakeholders, ensuring a seamless resolution to student queries.
• Provide exceptional customer service by proactively addressing concerns and offering comprehensive assistance.
• Collaborate with cross-functional teams to enhance overall student satisfaction and contribute to a vibrant campus community.
• Elevate our knowledge base by meticulously updating knowledge articles.
• Upkeep the existing Standard Operating Procedures and proposes revision where required.
• Propose process improvement through streamline or automation.
• Schedule and participate in meetings with different stakeholders
• Ad-hoc projects and tasks assigned.

Requirements:

• Minimally Diploma in any discipline, preferably with prior experience in customer service
• Proficient in Microsoft Office/other software
• Genuine passion for delivering outstanding customer experiences, empathy, and a customer-centric mindset
• Strong analytical and proactive problem-solving skills with a quick decision-making ability
• Strong interpersonal skills for building positive relationships, effective collaboration, and a commitment to a strong teamwork
• Flexibility to adapt to changing priorities, thrive in a dynamic environment, and handle multiple tasks
• Efficient time management skills, prioritization, and meeting deadlines
• Comfortable in navigating digital platforms including customer service software, CRM systems, and other systems used for transaction and operation
• Maintaining a professional demeanor, commitment to confidentiality, and adherence to company policies

• Job function - 70% Admin 30% Customer Support
• Able to commence from Jan/Feb 2024
• Office located at Jurong East (3 mins walk from Jurong East MRT)

Administration - 70%

• Day to day administrative duties.
• Data entry, reporting and invoicing
• Manage calender and schedule of bookings
• Update spreadsheets and prepare monthly reports

Customer Support - 30%

• Answering phone calls and taking appointment bookings and etc
• Responding to Email and Whatsapp inquiries
• Attend to customers’ enquiries, and feedback  via phone calls, emails, and Whatsapp

Job Requirements

• Min GCE A' Level or Diploma in any discipline
• Fluent in English (Conversational and Written)
• Previous admin & coordination experience is an advantage.
• Detailed-oriented and resourceful.
• Possess good organizational skills and time management.
• Customer centric with good communication and interpersonal skills
• Competent in Microsoft Office, particularly in Word and Excel

If interested, please kindly send in your resume to [email protected]

Position Overview:

We are seeking a skilled IT Executive to play a key role in IT automated storage and retrieval machine projects, customer warehouse integration, and providing advanced support

In this role, you will contribute to project execution, deliver exceptional customer support, and ensure smooth Your technical expertise and customer-centric approach will be integral to our success.

Responsibilities:

IT Projects Implementation:

• Assist in software project implementation of warehouse automated storage and retrieval machine for customer, including supporting integration to customer ERP system, IT infrastructure and customers networks.

• Collaborate in setting up the machine, configuring software,

• Performing UAT/SIT,Software user Training for customer and internal staff, Software Go live support

• Document IT projects comprehensively, outlining processes, configurations, and outcomes.

• Conduct IT site visits to assess requirements, troubleshoot issues, and gather insights for improvement.

IT Service support:

• Provide remote helpdesk and onsite support services for customers, addressing their technical needs promptly and professionally.

• Be stationed onsite on scheduled days to offer hands-on IT software support and ensure customer satisfaction.

• Prepare detailed IT service reports for accurate tracking and analysis.

IT Tasks and Ad-hoc Duties:

• Undertake various IT-related tasks as required to support onsite customers effectively.

• Respond to IT ad-hoc duties assigned by the Supervisor, demonstrating adaptability and versatility.

Qualifications & Requirements:

• Minimum of a Diploma or higher in Computer Science, Information Technology, or equivalent field.

• Available to travel for support customer in Singapore & Malaysia

• A minimum of 3 years of hands-on experience in a similar position.

• Mandatory experience in software application support, with exposure to systems like inventory, warehouse management, ERP.

• Familiarity with basic IT infrastructure, server setup, and network troubleshooting.

• Effective communication skills to liaise with team members, customers, and vendors.

• Proficiency in escalating technical and customer inquiries clearly to technical teams and superiors.

• Handles day-to-day in broad spectrum HR and Administrative functions
• Assist in the recruitment process (e.g., advertising, shortlisting, arranging & participating in interviews)
• Preparation of employment documentation (e.g., contracts, appraisals, letters)
• Manage and coordinate all training activities including enrolment, payment request, dissemination course confirmation, participant training evaluation, updating training records, etc., to assist in preparing for appraisal exercise.
• Manage all work pass matters (New applications, renewals, cancellations).
• Prepare and process payroll monthly (including checking and preparing timesheets)
• Manage all insurance claim matters; including but not limited to liaising with employees, brokers, lawyers, and medical institutions on required treatment, claim documents, claim status ((i.e., WIC, FWMI, GHS, GPA)
• Liaise with government agencies (i.e., MOM, MOH, ESG, EDB, ICA) on office administration, personnel, and legal matters
• Constantly monitor employment regulations
• Minutes of meeting
• Assist in company events
• Manage all office upkeeping e.g., office furniture, computer equipment, and communications infrastructure
• Manage and order any office upkeeping supplies (i.e., stationery and pantry supplies)
• Data Entry, Filing, and Document Organization

Job Summary:

You will handle the IT helpdesk function , assisting users and also manage the servers to ensure it is always in good functional use . In addition, you will take care of the IT inventory and at times, be assigned to handle some IT projects under the guidance of you departmental head.

Pre-requisites:

• 3 years of IT Helpdesk ecxperience
• Diploma/Professional certificate in IT
• Patient and helpful personality
• Ability to multi-task

This position is responsible for ensuring that the company receives payments for goods and records these transactions accordingly. A successful candidate is required to perform day to day financial transactions, including verifying, classifying, computing, posting, recording accounts receivables’ data and resolving discrepancies.

Job Responsibilities

· Invoice matching

· Review open GRN and reconcile AP balance

· Monitor AP aging

· Process payments & payment transactions

· Follow-up with purchaser and vendors to resolve invoice issues

· Involve in stock take and sighting of scrap sales

· Prepare audit and tax schedule

· Input entry to accounting system

· Any other jobs as assigned by Superior.

Requirements

• LCCI / Diploma in Financial Accounting.
• Minimum 3 years’ relevant experience in a manufacturing company
• Self-motivated, proactive, and possess a good working attitude.
• Strong analytical skills, meticulous, and well organized with the ability to multitask and manage conflicting/changing priorities.

Only shortlisted candidate will be notified.