Responsibilities

• Responsible for managing customer feedback and maintain relationship with the customers
• Responsible in resolving customers’ complaints and operational issues to achieve customers’ satisfaction
• Responsible for handling customers’ inquiry/ tender for the company products and services
• Responsible for processing quotation and sales order on day to day basis
• Responsible for tracking and reporting on submitted quotation and tender status

Requirements

• Min Diploma in Engineering, Manufacturing or other relevant discipline
• Min 1 years of working experience in Oil & Gas/ Precision/ CNC Industry

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Jane Neo

Registration Number: R1328870

EA License No. 22C1026

Job Responsibilities:

• Responsible for Accounts Payable functions such as processing of invoices, payments and reconciliations
• Liaise with respective departments on payment matters and update monthly cash flow forecast for operating related costs
• Responsible for corporate credit cards reconciliation and posting into accounting system
• Responsible for preparing month end closing schedules which includes prepayments and accruals
• Perform reconciliation to statements, respond to enquires and ensure issues are addressed promptly
• Assists in statutory audit requirements
• Maintain proper and filing of documents
• Assist in checking and processing of Staff claims
• Assist in other ad-hoc assignments or projects as required
• Perform in full set of accounting functions, prepare tax returns and assist in statutory audit and tax return requirements for smaller entities as assigned.

Requirements :

1. Attentive to detail with ability to meet tight reporting deadlines in a dynamic environment
2. At least 3 years’ accounting experience as Accounts Executive role
3. Possess strong communication and interpersonal skills
4. Meticulous, highly motivated and able to work independently
5. Hands-on experience in NAV or Oracle Netsuite preferred
6. Proficient in Microsoft Excel or Word
7. Availability on short notice preferred

The Lab Support Executive reports directly to the school manager(s). The position manages, supports, and maintains the laboratories within the university which are mainly used by students for class sessions, experiments, and exams/tests as part of the students’ learning. The maintenance includes the computers, software, and applications that are installed on PCs that are used for lab sessions/classes/exams/training.

The Lab Support Executive is also responsible for providing reliable IT support solutions and services to the school's lab-based programmes in the university to ensure a positive learning experience.

Responsibilities include but not limited to the following:

• Support students’ capstone projects, in particular AR/VR projects
• Providing user and maintenance support which includes investigating, troubleshooting, and resolving errors for AR/VR systems
• Setup and maintain VR labs
• Configure and maintain VR lab hardware and software for use in academic programmes and applied research
• Must be able to do basic AR/VR programming and must be willing to learn how to code.
• Provide technical support on implemented systems/platforms

Job requirements:

• Degree/Diploma in Computing/Immersive Media/Digital Media or related disciplines
• Hands-on experience with 3D modelling and basic AR/VR content development. Familiar with Unity3D, Android Studio etc.
• Have a firm grasp of programming languages such as C#, C/C++ and Python
• Familiarity with Google Cardboard, HTC Vive, Vive Pro, Oculus Rift or Microsoft HoloLens hardware and software
• Possess relevant certifications (or equivalent training/experience) preferred
• Able to take challenges, work independently or as a team, and be self-driven to learn new technologies
• Resourceful team player and possess good communications and interpersonal skills
• Experience with cloud technologies/platform such as AWS, Azure is an added advantage
• Experience in scripting and using automation tools is an added advantage
• Shift work is required and shift allowance is provided

Responsibilities

• Responsible for attending the customer complaints and develop resolution
• Responsible in planning and coordinating with the Production on non-conformance product screening as well as conducting containment measures and minimizes DMR issued by customers
• Responsible for providing engineering support to Internal Departments related to quality and technical issues

Requirements

• Min Degree in Mechanical Engineering or its equivalent
• Min 1 years of working experience in process or fixture designs

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Jane Neo

Registration Number: R1328870

EA License No. 22C1026

Responsibilities

• Responsible for coordinating and following up on IT projects implementation
• Responsible for coordinating IT related projects on technological analysis, solutions implementation, administration, and maintenance.
• Responsible for supporting ERP issues

Requirements

• Min Diploma in Computer Science / Information Technology or equivalent
• Min 1 year of working experience in D365/AX/NAV support
• Regional travel as and when required

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Jane Neo

Registration Number: R1328870

EA License No. 22C1026

Kingsmen is a leading communication design and production group focused on creating unique unparalleled experiences. Established in 1976, the Group has a network of offices and full-service facilities serving global clients in Exhibitions & Thematic, Retail & Corporate Interiors, Research & Design, Experiential Marketing and Location Based Entertainment.

We are looking for a talented storyteller to further strengthen Kingsmen’s branding efforts globally. This role provides communication support for the Group across its keys markets. In this role, you will provide support for all internal and external communications activities for Kingsmen. From planning to execution and administrative duties, this role is vital in ensuring key messages and consistent content are distributed through various channels within the Group. This role offers a well-rounded experience in multiple areas of corporate communications and gives good insight into the function of communications in a globally recognised organisation.

A Day in the Life

• Together with the Manager of Corporate Communications, manage branding and publicity for Kingsmen.
• Develop and produce corporate communications collaterals including but not limited to newsletters, Annual Report, EDMs, press releases, web content, presentation slides etc.
• Manage onsite branding content & signage within Kingsmen HQ
• Curate multimedia content (e.g., animation, video clips, etc) for social media and website.
• Plan, coordinate and execute internal and external corporate events, working closely with multiple departments and regional teams.
• Manage and coordinate other stakeholder visits.
• Contribute and assist with Kingsmen’s CSR efforts
• Support external communication branding initiatives.

Who we are looking for

• Diploma/Degree in Mass Communications, Public Relations, English or equivalent
• 2 years of copywriting experience
• 2 years of social media experience
• Excellent writing and grammar skills with a strong attention to detail, and appreciation for clever one-liners
• Strong organizational skills with the ability to multi-task and deliver projects concurrently and under tight deadlines
• Exuberant personality; one who is a dynamic team player - meticulous and independent

Salary will commensurate with candidate's working experience and qualifications.

• Experience in managing BAU financials and tracking forcast and reporting of projects budget.
• Able to handle PMO work ; prepare detailed financial reports for management reporting
• Experience in financial and operations metrics preparion , preparing yearly budget for planning purpose
• Ability to work well under pressure and meet deadlines
• Analytical and logical thinker
• Strong interpersonal skills

Key Responsibilities

• Prepare, maintain, and review sample orders, purchase orders, barcode lists, and product code details.
• Working closely with sales personnel and factory on production schedule.
• Prepare Master Data of products in Microsoft Excel
• Maintain up-to-date on all marketing files and barcode tag information.
• Update and consolidate item price/ order per season.
• Monitor production/ shipping schedule and order movements/ status.
• Monitor inventories and sample management.
• Assist in displaying seasonal products in the showroom and maintaining the cleanliness of the warehouse
• Any other ad hoc duties as assigned

Job Requirements

• An eye for detail and ability to maintain a high level of accuracy
• Candidates with no experience also welcome
• Good interpersonal and communication skills
• Proficient in Microsoft Office
• Have good administrative and organizational skills

1. Oversee the daily sales and operations, ensuring smooth functioning and exceptional customer service.

2. Support the managers in achieving positive business outcomes, collaborating on sales strategies and initiatives.

3. Provide prompt and satisfactory service to existing and prospective customers, addressing inquiries and resolving issues.

4. Achieve sales targets effective sales techniques.

5. Ensure efficient and effective outlet operations by maintaining accurate and up-to-date transaction records.

Job Description & Requirements

· Inform customers of current promotions and discounts

· Maintain positive business and customer relationships in the effort to extend customer lifetime value

· Self-improve continuously by way of experience and manager feedback

· Account management; Opening, managing/maintaining good business relationships with customers and closing of accounts.

· Order taking / collecting of market information

· Ensure proper control in credit management

· Delivery of POSM

· Perform other duties as assigned

· Ah-hoc deliveries during festive periods

-Driving License class 3

- Working Locations: Toh Guan / Changi;

Requirements:

• Candidate must possess at least Primary/Secondary School/"O" Level, Higher secondary/Pre-U/A level/College in any field.
• At least 2 Year(s) of working experience in the related field is required for this position.
• Required Skill(s): MS Office
• Preferably Junior Executive specialized in Sales - Retail/General or equivalent.

Responsibilities

• Responsible for establishing, maintaining, and expanding customer relationships in order to achieve positive customer experiences
• Responsible for maximizing revenue opportunities and customer retention.

Requirements

• Min Diploma in Marketing or related
• Min 2 years of working experience in sales support environment with customer relationship and maintenance responsibility

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Jane Neo

Registration Number: R1328870

EA License No. 22C1026

WAREHOUSE MANAGERManage entire warehouse department, inclusive of technical stock, provisions and warehouse admin teams.

Supervise and guide warehouse staff to ensure they fulfil their roles and responsibilities properly and in a timely manner.

Take ownership of warehouse-related projects such as AGV and VLM, and ensure they are carried out and completed as per Company requirements.

Come up with initiatives to help warehouse improve operational effectiveness and cost-effectiveness, such as reducing overtime costs and packing material costs.

Ensure safety precautions are observed and carried out at all times.

Maintain warehouse area cleanliness and tidiness at all times.

Any other related jobs and assignments as and when assigned to you.

• Experience in managing BAU financials and tracking forcast and reporting of projects budget.
• Able to handle PMO work ; prepare detailed financial reports for management reporting
• Experience in financial and operations metrics preparion , preparing yearly budget for planning purpose
• Ability to work well under pressure and meet deadlines
• Analytical and logical thinker
• Strong interpersonal skills

Job Title: Senior Sales & Project Executive (ID5043)
Location: Ubi
Working Hours: Mon to Fri 8.30am – 6pm
Salary: $3500 to $5000

Job Description:
The role and responsibilities include, but are not limited to:
• To focus on business development
• To develop new customers
• To secure new projects
• To do lighting specifications
• To manage and grow existing overseas distribution channels
• To promote and create product awareness

Requirement:
• Min Diploma in Business / Marketing / Electrical or Electronic Engineering
• Min 3 years’ experience as a Sales roles in Construction material industry
• Good contact with Distributors, Developers, Architects, Interior Designers & etc
• Strong business development skills
• Strong business acumen
• Product training is available

A Day in the Life

• Provide level 1 helpdesk support to all PC & MAC users
• Ensure smooth on-boarding and off-boarding of end-users
• Facilitate repair process for IT Hardware
• Perform PC build and software installations
• Migration of user’s data, software, or computer
• To escalate specific requests or issues to next level for immediate attention and resolutions
• Support Project implementations, as when required
• Maintain proper IT documentation

What We are Looking For

• Diploma in Information Technology/Computer Science
• Minimum 1-2 years of relevant experience
• Previous working experience in helpdesk environment is a plus
• Basic knowledge of Office & Windows applications, and hardware troubleshooting
• Able to work beyond normal working hours (upgrade/maintenance, urgent technical issue) and support on weekend when urgent duty arise
• Good working attitude and team player

Procurement and Logistics Executive specializing in Procurement, Import and Export shipments plays a crucial role in managing the purchases of the organisation and international movement of goods. The candidate to ensure compliance of procurement policy, logistics regulations and optimizing transportation and logistics operations. Effective communication and collaboration with forwarders, suppliers and internal stakeholders are the key success in this role. This position reports to the Procurement Manager.

Procurement

• Responsible for the smooth & efficient operations of Purchasing and the company.
• Ensure all purchases for Projects and Shared Services are from qualified / approved suppliers and in compliance with the Purchasing Policies.
• Coordinate with project personnel on Project / Shared services procurement activities, while meeting delivery, lead-time and specification requirements.
• Issuance and Process of Purchase Order daily.
• Responsible for maintaining all Purchasing Documents.
• Duly expediting and tracking progress of all Purchase Orders.
• Ensure timely and correct delivery of goods and services.
• Monitors and proactive managed past due Purchase Orders.
• Generate Open Purchase Order Report, Review, update and maintain Open Orders till closed.
• Perform Goods Valuation Note (“GVN”) in system.
• Work closely with Business Unit (“BU”), Project, Warehouse, Logistics and Finance on all related matters.
• Established Price List / Agreement / Contract with suppliers.
• Handle Good Return to suppliers by liaising with the relevant stakeholder.
• Negotiate with suppliers for improved Payment / Credit Terms and Cost Savings.
• Review General Terms and Conditions and provide comments to the deviation list submitted by the vendors.
• Continuous Improvement for Best Practice.
• Backup / Coverage on Procurement activities for Procurement Personnel who is / are away for leave.
• Provide support to the Purchasing department if necessary.
• Any other Ad-hoc duties as assigned by the Procurement Manager.

Logistics

• Ensure that all import and export activities comply with customs regulations, including proper documentation, duties, and tariffs. Work with customs brokers or agents to facilitate smooth clearance through customs.
• Communicate with suppliers and vendors to coordinate the shipment of goods, including scheduling, packaging requirements, and documentation. Ensure timely delivery of products to meet production or customer demands.
• Collaborate with freight forwarders and logistics service providers to arrange transportation, including selecting the appropriate carriers, negotiating rates, and monitoring the performance of forwarders.
• Review all necessary import and export documentation, such as bills of lading, commercial invoices, certificates of origin, and import/export licenses. Accuracy and completeness of documentation are critical to avoiding delays and compliance issues.
• Plan and coordinate the transportation of goods, including selecting shipping methods (e.g., air, sea, road) based on cost, transit time, and product characteristics. Optimize transportation routes to minimize costs and transit times.
• Identify and mitigate risks associated with import and export activities, such as transportation delays, customs issues, or damage to goods. Develop contingency plans to address potential disruptions.
• Stay up to date with import and export regulations and trade compliance requirements. Ensure that all shipments adhere to international trade laws and regulations.
• Maintain clear and timely communication with internal teams, suppliers, forwarders, and customs authorities. Provide regular reports on shipment status, transit times, and any issues or exceptions.
• Address and resolve any issues related to import/export shipments promptly, such as customs delays, damaged goods, or transportation disruptions.
• Continuously assess the performance of freight forwarders and logistics partners, considering factors like reliability, cost-effectiveness, and customer service.
• Determine the correct tariff classifications for imported and exported goods to calculate duties and taxes accurately.
• Take advantage of trade agreements and preferential trade programs that can reduce tariffs and trade barriers for specific products and countries.
• Any other Ad-hoc duties as assigned by the Procurement Manager.

Requirements:

• Diploma/Degree in relevant or related fields for Procurement and Logistics.
• Min 5 years of work experience in Water Treatment Industry preferred.
• Experience in Project Procurement and contract management environment preferred.
• Good Communication skills for both verbal and written.
• Proficient in MS Office. E.g., Word, Excel, PowerPoint.
• Experience in Globe 3 system preferred.
• Good Team Player. Able to cooperate as a team.
• Speedy and Meticulous in execution of work duties with minimum or zero errors.
• Pro-active, flexible, adaptable and a fast learner in a demanding work environment.
• Positive attitude and hardworking.
• Willing to go the extra miles to get things done.
• Willing to work in Changi South.

Responsibilities

• Responsible for attending the customer complaints and develop resolution
• Responsible in planning and coordinating with the Production on non-conformance product screening as well as conducting containment measures and minimizes DMR issued by customers
• Responsible for providing engineering support to Internal Departments related to quality and technical issues

Requirements

• Min Degree in Mechanical Engineering or its equivalent
• Min 1 years of working experience in process or fixture designs

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Jane Neo

Registration Number: R1328870

EA License No. 22C1026

~ Analyse risk management data.

~ Assess viability of workflow improvements.

~ Coordinate day-to-day fleet operational activities under supervision.

~ Maintain relationships with clients.

~ Manage compliance to risk management frameworks, policies and processes.

~ Manage information exchange between clients and business.

~ Manage issues arising from servicing client accounts.

~ Optimise utilisation of resources.

~ Oversee implementation of workflow improvements to improve efficiency.

~ Support HSSEQ department in ensuring ship operations are in compliance with internal company procedure

~ Analyse risk management data.

~ Assess viability of workflow improvements.

~ Coordinate day-to-day fleet operational activities under supervision.

~ Maintain relationships with clients.

~ Manage compliance to risk management frameworks, policies and processes.

~ Manage information exchange between clients and business.

~ Manage issues arising from servicing client accounts.

~ Optimise utilisation of resources.

~ Oversee implementation of workflow improvements to improve efficiency.

~ Support HSSEQ department in ensuring ship operations are in compliance with internal company procedure

Jobs Description

· Preparation of monthly financial reports such as monthly journals, full set of account and assist in the preparation of Management Report.

· Accounts Payable and Accounts Receivable

· Inventory Management

· GST

· Expenses Claim

· Cash Management

· Issue delivery orders, Invoices, Debit/Credit/consignment note

· Handing trade financing transactions. (LC/TR/DP/OA/TT)

· Support HR and admin function

Job Requirements

Candidates must possess at least a Diploma or other equivalent accounting qualification, such as LCCI Intermediate, ACCA or CIMA.

· At least 2 year(s) of working experiences in the related wholesale and retail trade.

· Good interpersonal and communication skills.

· Analytical, meticulous, resourceful and result-driven.

· Able to work overtime occasionally.

· Proficient in MYOB or Microsoft Dynamics Business Central

· Proficient in MS Office, MS Excel/Pivot-table.

· Knowledge of BI software for management reports preparation will be an advantage.

KEY RESPONSIBILITIES

· Provide first-level technical support for our products, including troubleshooting and issue resolution.

· Monitor and maintain the operational status of the datacenter infrastructure.

· Respond to alerts and incidents in a timely manner, following established procedures and escalation paths.

· Perform routine datacenter operations tasks, such as equipment checks, environmental monitoring, and inventory management.

· Coordinate with internal teams and external vendors to resolve technical issues and ensure service continuity.

· Document and report incidents, activities, and maintenance tasks according to standard procedures.

· Contribute to the continuous improvement of support processes and datacenter operations.

WHAT WE ARE LOOKING FOR

· Prior experience in a technical support role, preferably in a product support or datacenter operations capacity.

· Strong understanding of IT infrastructure, including servers, networking, and storage systems.

· Ability to work effectively in a 24x5 shift environment, including nights, weekends, and public holidays.

· Excellent problem-solving and communication skills.

· Familiarity with ticketing systems and ITIL best practices is a plus.

· Relevant certifications in IT support and datacenter operations are advantageous.

COMPANY DESCRIPTION

Company Overview

Headquartered in Singapore, The EtonHouse International Education Group has 110 schools across 9 countries. We run pre-schools as well as K-12 international schools. Together, these schools provide internationally recognized programmes and high-quality education to over 20,000 students globally. The group also runs enrichment programmes and cutting-edge ed-tech programmes to scale the provision of high-quality education in pre-schools.

Over the last 28 years, EtonHouse has been at the forefront of international education in the Asia Pacific region and has won numerous awards. In 2019, our founder, Mrs. Ng Gim Choo won the EY Entrepreneur Of The Year Award in the Education category.  In addition, EtonHouse was recently selected to be in the inaugural cohort of the Scale-Up SG programme, which is an Enterprise Singapore programme selecting high-growth potential local companies which can be groomed into future global champions.

With children at the heart of what we do and the vision to make good quality education accessible to every child in Singapore, EtonHouse launched the EtonHouse Community Fund (ECF) in 2015. As an independent IPC charity, ECF continuously runs initiatives to make a difference in the lives of vulnerable children.

EtonHouse Vision

Shaping the future through education

EtonHouse Mission

Developing confident and capable global citizens

Be a part of the EtonHouse family

We welcome passionate and dedicated professionals who share our belief in the power of education. Together, we can make a meaningful difference to children and society through education.

Corporate Website: http://www.etonhouse.edu.sg/

RESPONSIBILITIES

Position: Accounts Executive

Reporting To: Accountant

Workplace Highlights:

• Work and grow with an international education group headquartered in Singapore
• Collaborative environment
• Shuttle from MRT and lunch are provided
• Competitive remuneration package

Job Description:

• Responsible for full set of accounts of the schools/entities assigned, including the preparation of monthly management accounts with variance analysis
• Responsible for all audit and tax filing matters
• Responsible for intercompany billing, preparing month end schedules and filing of GST returns
• Monitor and follow up on all outstanding receivables
• Prepare regular cash flow forecast
• Handle staff claims, procurement, petty cash and miscellaneous sales
• Liaising with parents on receivables, feedbacks and exception requests
• Drive process improvement initiatives
• Any ad-hoc duties as assigned from time to time

Who are we looking for:

• Diploma or degree in Finance or Accounting
• Minimum of 3 to 5 years of relevant working experience with full sets of accounts
• Good knowledge of accounting concepts and double entries
• Good knowledge of MS Excel and MS Navision preferred
• Good track record in accounts receivable
• Independent, well organized, have an open mindset and a strong team player
• Availability on short notices preferred

Location: 8 Stevens Road

Transport: Shuttle bus from Newton MRT to office

Meal: Lunch is provided

Highlight on Benefits

• Located at Bukit Timah (near Beauty World MRT)
• Flexible working arrangements
• Completion bonus

Job Description

Reporting to the Finance Operations Team Lead, this role will be responsible for supporting the Finance team on administrative tasks to support finance deliverables and day to day operations. In this critical role of a dynamic growing business, it is an opportunity to gain exposure to finance operations in construction industry and gain experience in Accounts Payable.

Below is a non-exhaustive list of deliveries expected from the candidate. However, it covers the foundation responsibilities and capabilities that are required for the candidate to be successful in role.

• Day-to-day operational tasks including account payables, accounts receivable's and bank reconciliation functions.
• Maintain accurate and thorough finance data records
• Support in any other ad-hoc duties as required by the team
• Adherence to safety in the workplace
• Other administrative scope such as scanning and filing of documents

The ideal candidate should have:

• Diploma graduate in accounting and finance or its equivalent
• Min. 1 year of experience in accounting & finance role
• Detail orientated with a strong professional pride in ensuring tasks are delivered accurately and on-time
• A team player, with a positive proactive approach to managing tasks on hand.

Job Duties And Responsibilities

• Update purchasing records, data and pricing into system.
• Prepare and process purchase orders.
• Manage all correspondences related to vendor, pricing and delivery shortage.
• Coordinate with Project Team and Suppliers.
• Assist in quotation for tender purposes.
• Responsible for filling of all purchasing documents and maintain record for the Purchasing Department.
• Collate and submit purchasing documents such as supplier invoice, PO, and DO to Finance Department.
• Liaise with Finance Department on payment matters.
• Coordinate with Store and vendor on cancelled or damaged items.
• Perform other ad-hoc duties as assigned.

Requirements

• Minimum ‘O’ level or equivalent, Diploma/Degree.
• At least 2 Year(s) of working experience in the related field is required for this position.
• Able to effectively communicate with suppliers / vendors.

The number one goal of everyone in our team is to make our Clients exceptionally happy. The Technical Support Consultant (L2) plays an important role in making sure that happens.

The Technical Support Consultant (L2) handles escalated support requests from Service Desk Support Consultant (Level 1) where they can’t handle as well as any projects that require on-site implementation.

When help is needed, the Technical Support Consultant (L2) can turn to the Team Leads and Technical Manager for guidance and support.

Role and Responsibilities

• Work on and resolve escalated Helpdesk Tickets
• Delight our Clients with a Friendly, Quick and Helpful Experience
• Provide the Client with advanced on-site troubleshooting
• Provide the Client with on-site installation & removal of equipment
• On-Site Hardware Maintenance and Support
• Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests
• Managing and recording all work though our Ticketing System
• Make sure that Client Documentation in well maintained
• Split tickets that have several issues into their own individual ticket
• Make sure that tickets aren’t “stale” throughout the process
• Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests
• Managing and recording all work though our Ticketing System
• Make sure that Client Documentation in well maintained
• Split tickets that have several issues into their own individual ticket
• Make sure that tickets aren’t “stale” throughout the process
• From time to time the projects team will need additional resource to help deliver projects on-site
• Create and maintain documentation for on-site processes
• Escalate tickets that require Team Leads or Technical Manager support
• Work with Service Desk Support Consultant (Level 1) to communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
• Identify, Communicate and Mitigate potential risks to the Service Delivery Manager and Clients
• Follow the schedule provided by the Team Leads or Technical Manager or appointed Service Coordinator / Dispatcher
• Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks
• Follow all our Security Procedures and Keeping a Vigilant Eye for Security Issues
• Identify opportunities for improvement and make constructive suggestions for change
• Contribute to the process of innovative change effectively
• Undertake other duties as required by the Service Delivery Coordinator, Service Delivery Manager

Qualifications and Education Requirements

• Diploma or Degree in Engineering (Electrical & Electronic, Computer Science, Telecommunication, Information System of the equivalent)
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows/Linux OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Good knowledge of cloud concepts and networking
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal