Job Description & Requirements
Boutique international school is looking for an experienced, highly people-centered Administrative Executive, with a proven track record to grow the school's enrolments and to assist the Office Manager in managing day-to-day operations as well as to support the leadership team. We are a multi-cultural, warm, and supportive team that offers educational opportunities to international students of diverse learning preferences and special education needs. We are expanding and looking for a dynamic, patient, professional, and customer-service oriented team player to fill this position and join our family.
Administrative Executive
The Administrative Executive works closely with the CEO, COO, Office Manager and leadership team to ensure the smooth running of daily operations and heads admissions efforts to grow student recruitment and enrolment. The candidate will also work in tandem with the Office Manager and Marketing department to increase brand awareness and take a pro-active approach to identifying business development and marketing opportunities.
Responsibilities:
● Act as first point of contact for any inquiries from prospective families
● Assist Office Manager in daily operations
● Assist Office Manager in maintaining Edutrust Manuals, standard operating procedures and relevant documentation in line with EduTrust requirements
● Provide and manage administrative support needed by the school
● Continually enhance the administrative systems and processes in the school in consultation with the Office Manager, CEO and/or leadership team
● Maintain and keep up to date all student information in school management system and hard copy student admin folders
● Maintain and keep up to date staff information on school management system and NAS
● Basic book-keeping
● Assist in invoicing and issuance of receipts
● Maintain office services by organising office operations and procedures
● Monitor and respond to parent/customer inquiries (during school term and when on holiday at least once per week)
● Assist prospective families in admissions process (start to finish)
● Create reports for submission to management (e.g., monthly staff attendance, admissions figures, etc.)
● Attend to front desk matters
● Maintain cleanliness and aesthetics of front desk, waiting area and admin room
● Maintain and keep up to date files, folders (whether digital or hard copy)
● Maintain or enhance the student administrative and learning support services
● Assist in update staff on changes in routine, events, information relating to students/parents/vendors/other day to day operations
● Liaise with the Quality Assurance Executive to ensure all standard operating policies and Edutrust documentation is accurately prepared and filed
● Maintain and update data for enquiries, applications, tours and events, monitor current school enrolment and potential joiners and leavers and provide monthly and annual data/stats
Qualifications and Skills Requirements:
● Minimum Bachelor’s degree in education/communication & marketing/business administration/HR and/or relevant fields
● Minimum 1 year of experience working in education admissions/sales/marketing
● Understanding of special education is highly desirable
● Experience working in a multi-cultural and international environment
● Excellent customer service skills
● Demonstrated success in student recruitment/sales and marketing
● Excellent communication and interpersonal skills
● Ability to take initiative to drive innovative and collaborative initiatives to contribute to the growth of the school
● Minimum 2-year commitment to the Company
We seek your understanding that only shortlisted candidates will be contacted for an interview and look forward to speaking with you. The remuneration package is commensurate with qualifications, demonstrated track record and experience.
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