We are seeking an experienced IT Project Manager with a strong background in web and frontend development. This role will oversee project delivery, team coordination, and stakeholder engagement to ensure the successful execution of web and frontend projects.

The ideal candidate is required to show strong project management skills with an understanding of frontend development processes, frameworks, and tools, to ensure that the team delivers high-quality products on time and within scope.

• Working Hours: Mon-Fri
• Working Location: Central
• Salary Package: Up to $8500 (basic) + AWS

Key Responsibilities:

• Project Management: Oversee the entire project lifecycle from initiation through delivery, ensuring on-time and on-budget completion.
• Team Coordination: Lead cross-functional teams including frontend developers, UI/UX designers, and quality assurance to deliver responsive and optimized web solutions.
• Stakeholder Engagement: Act as the primary point of contact for stakeholders, gathering requirements, providing regular project updates, and managing expectations.
• Quality Assurance: Collaborate with QA teams to define and implement testing processes to ensure high standards for frontend performance and usability.
• Risk Management: Identify potential project risks and develop mitigation strategies to ensure smooth project execution.

Requirements:

• Minimum 5 years of project management experience, preferably in web or frontend development.
• Proven experience working with cross-functional teams in a web development or digital environment.
• Solid understanding of frontend technologies such as HTML, CSS, JavaScript, and modern frameworks (e.g., React, Angular, Vue.js).
• Familiarity with project management tools (e.g., JIRA, Trello, Asana).
• Strong knowledge of SDLC and Agile methodologies.
• Problem-solving mindset with a keen attention to detail.

What We Offer:

• Career Growth: Opportunities to expand your skills and lead larger-scale projects.
• Collaborative Environment: Work with an experienced team in a dynamic, innovative space.
• Competitive Compensation: Attractive salary package with benefits.

If you’re passionate about driving successful web projects and eager to contribute to a high performing team, we’d love to hear from you.

Apply Now!

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

• Contact you about potential opportunities.
• Delete personal data not required at this application stage.
• To withdraw consent, email [email protected].

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Elane Yap Theng Yu- R1989397

ScienTec Consulting Pte Ltd - 11C5781

Job Responsibilities

• Offer legal advice and guidance on a variety of issues, including contracts and agreements, negotiations, documentation, regulatory compliance, intellectual property, and litigation.
• Support the drafting, reviewing, and negotiation of legal documents.
• Provide counsel on intellectual property matters, including trademarks and copyrights, and assist with filing or defending infringement claims when necessary.
• Manage and oversee the administration of legal contracts.
• Ensure adherence to contract terms and conditions.
• Assist in resolving contract disputes and contribute to the development and implementation of compliance programs.
• Conduct compliance reviews and assessments.
• Offer guidance and representation in legal disputes, which may include preparing legal documents, performing legal research, and working with litigation attorneys.
• Help coordinate efforts with external counsel.

Job Requirements

• Degree in Law
• Minimum 5 years of experience in Contract Management & Dispute Resolution
• Experience in a tech firm or Airline industry will have added advantageous
• Minimum travelling for business needs is required

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Job Description

• provide adhoc technical support on daily basis ;
• see through the implementation of custom mobile app ;
• set up and maintenance of servers ;
• procurement and recording of company IT assets ;
• diagnose and troubleshoot technical issues

Job Requirements

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Good understanding of computer systems, mobile devices, mobile applications and other tech products (including maintenance of CPU set)
• Familiar with infrastructure set-up, server/firewall set-up, administration of server and domain (including domain migration)
• Proficient in Microsoft Excel (VBA is a plus)
• Excellent problem-solving and communication skills
• Diploma in Information Technology, Computer Science or relevant fields

Company’s Profile
Julian Grey’s client is a solution provider for security and enterprise applications.

Responsibilities

• Accomplishes strategic objectives by overseeing multiple project activities
• Manage project delivery life-cycle within scope, schedule and budget using sound Project Management processes and standards
• Responsible for end-to-end project management covering requirements gathering and analysis, design, systems / software development, construction, delivery, integration, systems / data migration, testing, commissioning and maintenance services
• Map out the overall project management plan and ensure that the roles and responsibilities, objectives, commitment, deliverables, schedule, critical path and risks are clearly defined and communicated to team members and customers
• Manage project budget and costs with the objective to maximize revenue and margin achievements
• Establish a risk management plan for a structured approach to identify and review potential risks and mitigation actions
• Proactively manage changes in project delivery with proper impact analysis, resolutions and contingencies plan.
• Build a high performance delivery team, and provide effective leadership to the team members
• Maintain a pro-active and responsive relationship with all stakeholders, both internal management and customers, to provide regular and accurate progress updates, problem reporting, escalation and resolution processes
• Participate in pre-sales activities & work with solution team to develop the Request for Proposals (RFP)

Requirements

• Possess at least 3 years' experience in IT project management and have experience with handling government IT projects
• CITPM / PMP certified
• Strong interpersonal and communication skills. Able to provide excellent customer service and ensuring customer satisfaction
• Good team player and willing to work across multiple teams and functions
• Meticulous & goal-oriented to ensure project timelines are adhered to & project goals are met

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Please WA Jian Wei @ 87389860
Shortlisted candidates will be notified

Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

IT Project / Operations Manager, Airport Systems
We are looking for a proactive and service-oriented individual to implement IT initiatives and deliver IT
operations excellence for our airport. The candidate will be responsible for requirements analysis,
technical assessment, project management, solution deployment, operation management of Airport IT
solutions and IT Managed Services.
The candidate will be expected to perform the following roles & responsibilities:
• Work closely with various airport stakeholders, both internal and external, to gather user
requirements and deliver solutions to the users.
• Work with internal technical teams and vendors to propose overall technical solutions and key
performance indicators to measure success.
• Perform proper project and change management to ensure delivered solutions meet technical,
functional, performance, and business requirements.
• Manage 24/7 operations, maintenance, compliance, and renewal of our Airport IT systems to
support operations of the airport. Candidates who are cognisant with industry best practices are
preferred.
• Perform, review, and enhance business and IT processes as part of the continuous improvement
effort

Requirements:

• An accredited Bachelor’s degree in Information Systems / Technology, Computer Science, Systems Engineering, or related discipline.
• Certifications in IT Service Management (ITSM) and IT Project Management will be preferred.
• Demonstrated knowledge in Networking, System Administration, and Cyber Security is a plus.
• Minimum two years of work experience in the related technical domains and industry.
• Strong analytical and project management skills.
• Good communication, verbal, written, and presentation skills to effectively describe and demonstrate proposed solutions to internal and external parties.
• Strong team spirit and sense of responsibility, good at discovering and solving problems.
• Self-motivated

IT Support Engineer

Salary Range: $4000 - $4500
Working Days: 5 Days Mon-Fri 8.30AM-6.00PM
Location: Siglap

Job Summary

• Provide 1st and 2nd Level IT Support to end-users
• Manage IT assets through procurement, tracking, maintenance, refresh/renewal and disposal/ termination.
• Provide assistance in the implementation of new end-user computing technologies

Responsibilities:

• Provide 1st and 2nd Level IT Support to end-users
• Provide end-user IT support for both local and remote locations daily to ensure smooth business operation including end-user computing device performance monitoring
• Perform installation, configuration and maintenance of computers, workstations, applications and other related equipment and devices
• Perform IT asset lifecycle management including tech refresh, preventive maintenance (Eg. Laptops / Printers) and software license monitoring
• Responsible for the procurement of IT equipment, software and related products including administering procurement processes and supporting in requirements scoping and evaluation
• Manage IT vendors (service quality, feedback, improvements) and service contracts
• Provide assistance in the implementation of new end-user computing technologies
• Any other IT duties as assigned

Requirements:

• Recognized Diploma or Degree in Information Technology or equivalent
• Minimum 3 years of experience in providing IT support to end- user community
• Experienced in troubleshooting IT issues at L1/L2 support levels and escalating to higher levels of IT support

✅The Supreme HR Advisory Pte Ltd EA No: 14c7279

✅SAMUEL SIAW Reg No: R24124745

Requirement

• At least 1 year of relevant experience

• Able to work independently and team player

• Good interpersonal and communication skills

• Applicant with no experience working on dental clinic but are willing to learn are welcome to apply

Responsibilities

• Provide assistance to dentist in all dental procedures

• Perform front desk duties such as answer phone calls, attend to customers and provide customer service patients, take care of clinic inventory

• Perform admin duties such as maintaining clinical recording, filing etc.

• Maintain overall hygiene standard

• Responsible for the cleaning, disinfect and sterilization of instruments and equipment

Interested applicants, Please send your updated resume in Word format to [email protected]

Please indicate Job Code 109 on email subject

We regret that only shortlisted candidates will be notified.

IT Consultancy & Services Pte Ltd

EA No: 92C5311 | EA Reg No. R1104129

Please visit www.itcspl.com to learn more information about ITC

Installation, commissioning and modification of marine switch boards and systems

Breaker calibration and testing.

Handling projects as requested by ship yard.

Testing and servicing of devices listed below

Gauges as well as transmitters for Temperature and pressure (VDO).

Safety devices for generators such as over current protection relays, reverse power protection relays (Omron, DEIF, and Crompton).

Panels such as engine alarm panel, fire alarm panel and bilge alarm panel.

Electrical instruments such as Voltmeter, ammeter, frequency meter, power factor meter & kilo wattmeter (DEIF, & selco).

Switchgears (Mitsubishi, Terasaki, Merlin gerin, & Siemens).

Testing, trouble shooting and upgrading the following panels

Diesel and shaft Generators(Caterpillar and Cummins)

Main and emergency switch boards

Generator set control panels

Fire detection system

Tank alarm system

Cranes

Navigation lights

Motors

Starters including variable drives and soft starter.

We are seeking a highly skilled and motivated IT Support Specialist to join our team. The IT Support Specialist will be responsible for providing technical assistance and support to EUC users and ensuring the smooth operation. The ideal candidate should possess a strong technical background, excellent problem-solving skills, and a customer-focused attitude. This is a field support role.

Responsibilities:

1. Helpdesk Support: Respond to IT support requests from end users, either in person, via phone, or through the ticketing system. Troubleshoot hardware, software, and network issues, and resolve problems in a timely manner.
2. Hardware and Software Setup: Assist with the installation, configuration, and deployment of computer systems, laptops, printers, software applications, and other IT equipment.
3. User Account Management: Manage user accounts, permissions, and access rights in various systems and applications. Ensure user onboarding and offboarding processes are executed accurately and efficiently.
4. Network Support: Troubleshoot network connectivity issues and work with the Network team to maintain a stable and secure network environment. To provide smart hand support for basic network devices installation and deployment.
5. IT Infrastructure Maintenance: Perform routine maintenance tasks on computer systems, servers, and other IT equipment. Keep hardware and software up to date with the latest patches and updates.

Job Descriptions:

• Update electronic client records and databases.
• Safeguard confidential digital information.
• Provide recommendations and feedback monthly.
• Implement office automation processes.
• Coordinate office activities and operations to ensure efficiency and compliance with company policies.
• Provide administrative support for in-house training.
• Manage digital marketing efforts and social media.
• Oversee and maintain the company’s website.
• Assist the IT manager in compiling technical support for servers, workstations, and networks.
• Handle the installation and updating of software.
• Assist in compiling technical documentation, guidelines, and procedures.
• Assist in the procurement of IT equipment.
• Perform general administrative duties and any other ad-hoc tasks as required or assigned.

Job Requirements:

• Minimum Diploma in Computer Science, Information Technology, or equivalent.
• At least 2 year of relevant work experience.
• Good knowledge of IT processes and MS 365.
• Good knowledge in PC setup, backup and restore.
• Knowledge in email setup, settings, and server management.
• Possess good initiative, resourcefulness, and meticulousness.
• Independent team player with strong analytical and management skills.

Responsibilities:

• Oversee the management of all IT infrastructure, including servers, networks, storage, and hardware.
• Ensure high availability, scalability, and performance of IT systems.
• Monitor, maintain, and troubleshoot IT infrastructure to minimize downtime.
• Lead and manage the IT operations team, providing guidance, mentorship, and training.
• Allocate resources effectively to meet the needs of the business.
• Foster a culture of collaboration, innovation, and continuous improvement.
• Implement and maintain monitoring tools to ensure optimal system performance.
• Conduct regular system updates, patches, and upgrades to ensure security and stability.
• Perform routine maintenance and proactively address potential issues.
• Respond to and resolve IT incidents in a timely and effective manner.
• Conduct root cause analysis for recurring issues and implement solutions to prevent future occurrences.
• Maintain a clear and efficient communication process for issue resolution with stakeholders.
• Ensure that IT operations comply with security policies, industry standards, and regulations.
• Implement and maintain firewalls, antivirus, and other security tools to safeguard company data.
• Regularly review and update IT security protocols, and conduct security audits.
• Manage relationships with third-party vendors, service providers, and suppliers.
• Ensure SLAs (Service Level Agreements) are met and vendor performance is tracked and evaluated.
• Oversee the procurement and renewal of IT hardware, software, and services.

Qualifications:

• Education: Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 5+ years of experience in IT operations, infrastructure management, or a related field.
• Proven experience in managing complex IT environments, including network administration, server management, and IT security.
• Experience in a leadership role within IT operations is preferred.
• Strong understanding of IT infrastructure (servers, networks, storage, cloud services, etc.).
• Knowledge of security protocols, disaster recovery, and business continuity planning.
• Expertise in system monitoring tools, ticketing systems, and incident management.
• Excellent problem-solving and troubleshooting skills.
• Strong leadership and team management abilities.
• Ability to prioritize tasks and manage multiple projects simultaneously.

The IT Admin shall assist in raising the necessary Service Requests (SRs), manage WOG related service requests, helpdesk/incident tickets and servicing of GovTech initiatives. the IT Admin shall assist in preparing/filling the required forms and documents such as:

• Form submission for creation, deletion and access control of related accounts,
• Form submission for transfer of equipment,
• Submission of IT Service Requests,
• Monitoring and tracking of requests, etc.

The IT Admin is to assist in other administrative support but not limited to such as:

• Ensuring that IT inventory records are updated with purchase/delivery orders and maintenance contract details.
• Verifying requests by 3rd-party vendors against IT equipment and service inventory records.
• Documentation of Computer Centre SOP.

The IT Admin will also assist in manning the IT Care Centre to provide enhanced customer service for walk-in, phone and email requests.

1) Design, develop, integrate and implement applications

2) Provides technical guidance to the users

3) Software support and maintenance of deployed products and solutions

4) Strong hand-on experience in ASP.Net C#, .Net Technologies

5) Knowledge of Object-Oriented Programming and SQL

6) Able to work as a team

7) Assisting staff in printers and preferable knowledge in operating of printers, system and software installations

8) Ability to manage a hosting environment, including database administration as well as scaling applications to handle load change

Our client is a Manufacturing MNC. Due to business needs, they are now recruiting a Laboratory Technician to be part of their Labortory Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties of Laboratory Technician:

• Assist in routine lab tasks such as paint preparation, panel setup, and airless spray applications.
• Conduct sampling, testing, and analysis for paint products.
• Support chemists in development projects, including managing stock levels for panels, raw materials, and lab supplies.
• Participate in trial applications and inspections outside the lab under supervision.
• Handle non-chemical waste disposal and maintain a safe work environment by following ISO, safety, and environmental standards.
• Communicate progress or delays effectively with the line manager.
• Ensure workplace safety, especially in handling chemicals, and follow preventive measures to reduce risks.

Requirements:

• Diploma in related field
• Entry level are welcome to apply. Training provided.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Service Technician(Kitchen Equipment)

willing to learn Welcome!!

Working days: 5.5days

Working Hours: Mon-Fri 8am - 5pm, Sat 8am -12pm

Working Location: Defu Lane 10 (Hougang)

Salary: Basic $2000 - $2300 + OT (When require)

Job Description:

• Install, service, and repair commercial kitchen equipment.
• Perform routine maintenance and inspections to ensure equipment operates efficiently and safely.
• Diagnose mechanical and electrical issues and implement effective solutions.
• Perform testing and inspection on finished goods for quality issues and perform corrective actions.
• Provide assistance and technical service requests to and by project clients.
• Other duties as assigned by management.

Tee Xin Li Reg No: R24121619

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Job Title: Engineering Assistant/Technician(ID6005)
Location: Yishun
Working Hours: Mon to Fri( 8:30am -5:30pm) Sat (8:30am -12:30pm)
Salary: S$2,000 to S$2,500 (negotiable)

Job Description:
-Involved in application,calibration & servicing for cleanroom Equipment and Instrumentation
-provides customer support to end user

Working Experience:
-Diploma/ITE in Electronics disciplines
-Both written & spoken English & Chinese
-Fresh graduate also welcome. 1-3 years related work experience would be added advantage
-Must be pleasant, independent and have positive attitude
-Customer service-oriented focus, with good public relations
-Must posses a Singapore Class 3 license

Responsibilities

· Enter prescription information including but not limited to: patient searches, prescriber searches, drug selection, prescription interpretation, insurance billing, and basic documentation.

· Dispense medicine when needed

· Accept customer and prescription information required to process new and refill prescriptions, including refill authorization from doctor offices.

· Retrieve medication from inventory.

· Create prescription labels and put them on prescription containers.

· Place medication into prescription containers.

· Complete paperwork related to filling prescriptions and input customer and prescription data into the computer.

· Assist with maintaining the Pharmacy department by keeping it clean and in order.

· Assist in inventory management processes including order review, inventory returns, restocking shelves, and physical inventory preparation.

Requirements

· Min Dip / Deg in Pharmaceutical Science / Pharmaceutical Chemistry / Other relevant certification

· Meticulous and a team player

· Good communication skills

· Knowledge of MS Word, Excel

If you are interested in any of the positions, do kindly drop your most updated resume to [email protected]

Thank You.

Victoria Yam Wen Ting
R21103142
Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599

Information:

• Salary: $2400 - $2800 Basic
• Attendance: $40
• Normal working hours: Mon-Fri, 8am-5pm / or Weekly Rotation

1. Morning Shift: 7am - 3pm; Afternoon Shift: 3pm - 11pm ($8.50/day); Night Shift: 11pm - 7am ($14/day)
2. Company transport at various location in the west

Responsibilities:

• Perform sampling incoming quality inspection
• Perform using equipment such as Vernier Caliper, Micrometer, Guages, Profile Projector and Smart Scope

Requirements:

• ITE in mechanical/electrical engineering
• Entry level

Interested applicants, send in your updated resume by clicking “Apply Now”.

Michelle Koh

EA License No.: 23C1894

EA Personnel No.: R1656105

As an Ophthalmic Technician, you will be responsible for the following duties:

• To provide Ophthalmic Investigations

• To provide anterior Segment assessment

• To provide refractive Surgery assessment

• To practice due diligence during all patient interactions to ensure patient safety.

• Any other duties assigned

Requirements:

• Diploma in relevant discipline

• Min 1-year experience

Interested candidates please send in your resume to:

[email protected]

EA Personnel: Valerie Yong Kian Fung

CEI No.: R1103704

Recruit Express Pte Ltd, EA License No.: 99C4599

• Position :IT/Data Centre Technician (Server/Hard Disk)
• Location : Lok Yang Way
• Working hours : 5 days, Monday to Friday (8.00 am to 5.30 pm)
• Salary (commensurate with experience) : Up to $3400 + AWS + Performance Bonus + Meal
• Duration : Permanent
• Industry :Logistics MNC

​
Main Responsibilities:

• Perform physical and technical tasks of low complexity on Data Center Infrastructure equipment (servers infrastructure, network infrastructure, or equipment DC floor)
• Install, troubleshoot, and maintain servers, networking equipment, and cabling
• Fix broken servers (replace hard drives, replace bad sticks of RAM, etc.)
• Learn and apply diagnostic methods to troubleshoot data center equipment
• Use hardware/software tools and workflows (automation) in support of these tasks
• Strictly follow policies, processes, and procedures related to data center environment
• Perform maintenance on a timely basis with adequate recordkeeping
• Maintain supply of spare parts inventory
• Ensure equipment is started up properly and maintain equipment with minimal downtime
• Locate sources of problems by observing and listening to mechanical devices in operation.
• Maintain documentation of performance of preventive maintenance, equipment repair, part usages and other documentation
• Ensure a safe working environment and perform maintenance in a safe manner

Requirements:

• Min intermediate Vocational Education in maintenance, hardware repair or equivalent
• Minimum 1 years of experience
• Experience in Lean Principles warehousing.
• Basic knowledge of Linux OS a plus
• Able to identify basic network components and perform fiber and cabling handling
• Ability to rapidly learn Standard Work Instructions (training and job shadowing to be provided)
• Physically fit to carry heavy goods
• Willing to work shift hours when required

Email me at [email protected]

Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips!

***We do not charge our candidates any referral fee nor bind them with any contract.***

Joie Chang

Deputy Consulting Director

Reg no.: R2090601 | EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

Our client is a multinational electronics company that leads the world in developing cutting-edge technology for the areas of consumer electronics, housing, automotive, industrial, communications, and energy.

• Act as the strategic partner for Customer Service (CS) projects, including SFDC sales cloud and digital analytics initiatives.
• Collaborate with business stakeholders to co-create technology-driven strategies that enhance the digital customer experience.
• Lead the definition and tracking of value cases for IT investments in customer service, focusing on business impact and KPIs.
• Analyse business requirements to identify gaps and opportunities, ensuring alignment with overall business objectives.
• Oversee business analysis and requirement-gathering workshops throughout all project phases to drive successful implementation.

Requirements:

• Bachelor’s degree in technology with experience in IT Business Partnership and a focus on digitalization across various sectors.
• At least 3 years of experience in Post-sales best practices, CRM projects, and hands-on roles as a Business Analyst and Project Manager.
• Excellent communication and presentation skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

• Develop and Implement Information Security Policies:

1. Review, update, and enforce information security policies and procedures to ensure compliance with ISO standards and regulatory requirements.
2. Regularly review and check IT processes, systems, and controls
   

• Risk Management:

1. Identify, assess, and manage information security risks.
2. Identify areas of improvement and recommend corrective actions to enhance compliance.
3. Work with relevant stakeholders to develop and implement risk mitigation strategies.
   

• Incident Response:

1. Lead the response to information security incidents, conducting investigations and implementing corrective actions.
   

• Security Awareness Training:

1. Develop and deliver security awareness training programs for employees.
2. Foster a culture of security consciousness within the organization.
   

Overview

Mayer Brown is a leading global law firm with offices in 26 key business centres across the Americas, Asia, Europe and the Middle East. With approximately 200 lawyers in each of the world’s three largest financial centres — New York, London and Hong Kong — we are uniquely positioned to advise leading companies and financial institutions on their most complex legal needs. We have deep experience in high-stakes litigation and complex transactions across industry sectors, including our signature strength, the global financial services industry.

We are a collegial, collaborative and diverse firm where highly motivated individuals with an unwavering commitment to excellence receive the opportunity, support and development they need to grow, thrive and realise their greatest potential. We also encourage all our people to use their skills to support the wider community through our pro bono and community volunteering programmes. At Mayer Brown the principles of mutual respect, dignity and understanding are central to the way we work and help to provide an environment where diversity and inclusion are embraced.

Operating as Mayer Brown PK Wong & Nair in Singapore we have been working in a Joint Legal Venture since 1 January 2023. Singapore is one of our fastest growing offices in the region and it is an exciting time to join the firm as we transform.

Role Purpose

The IT Regional Manager (Asia) is a key proactive point of contact for lawyers and business services staff with regard to current and future technology opportunities and is the primary point of contact for the office Directors of Administration within their region, providing a “single point of contact” to address IT questions and concerns.

The IT Customer Service team is responsible for providing first/second line and at times 3rd line IT support for approved services and systems. This role is responsible for managing the team to ensure the needs of the business are met.

This team is responsible for trying to resolve incidents at the first point of contact, and escalate when we are unable to do so. They also manage and escalate requests and contribute to the successful deployment/upgrade of IT services and systems, and understand and support the overall IT strategy.

Responsibilities

• Manage/support the team so every member is empathetic with users and knows how to communicate effectively.
• Manage the team so they can resolve the majority of incidents and requests at the first point of contact.
• Continual improvement of Customer Service to align their practices and services with changing business needs.
• Represent Asia so that their time zones, working practices and languages are taken into account when IT change requests are submitted, to ensure users are not adversely effected by scheduled changes.
• Incident management so that the negative impact of incidents is minimised by restoring operations as quickly as possible.
• Problem management, to reduce the likelihood and impacts of incidents by identifying actual and potential causes of them.
• Service request management, including documenting and socialising how requests are initiated, approved and fulfilled.
• Contribute to and update Customer Services' knowledge base.
• Develop a broad internal network through regular and effective communication with users.
• Ensure Customer Services update tickets in accordance with local, regional and global standards and processes.
• IT asset management of laptops, desktops, smartphones, peripherals and other assets as needed.
• Supplier management.
• Manage support for audio visual/video conference/webinar events and remote conference tools.
• Manage service activities related to new starters and leavers.
• Provide support to other IT teams by testing new software packages and upgrades to existing applications.
• Working with global training team to provision of learning delivery to include new staff induction, workplace skills, productivity/efficiency skills, mobility support and document production automation learning and support.
• Act as a technology resource to the Firm for industry trends, technology implementations (hardware and software) and change management issues.
• Effectively and proactively identify and communicate operations and business risks to IT and firm management.
• Travel required to regional offices.
• Encourage team members to provide continuous feedback to each other and share information openly.
• Actively participate and contribute to meetings outside of core working hours.
• Take a lead in establishing standards and guidelines.
• Undertake all relevant staff management activities appraisal/reviews, annual leave approvals, performance management and grievance guidance.
• Budget ownership of selected services.
• Point of contact and support for Desktop Team services during Asia hours which includes support the Windows desktop image build and deployment processes/ Software and Security Deployments /support the firm’s Citrix environment in Asia in relations to Citrix issues/support the firm’s Document Management environment in Asia
• Act as smart hands for 3rd line support requirements

Experience

• 5+ years' experience as an IT supervisor or manager, in a professional services environment.
• Knowledge of the ITIL environment and processes essential.
• Knowledge of Win10 and all related problems with OS, error logs and troubleshooting
• General knowledge of Microsoft Office in addition to other relevant legal applications (time recording systems, metadata management systems, PDF converters, media players, document encryption and compression tools).
• Good understanding of Active Directory Users & Computers and its associated membership groups, TCP/IP, DNS, DHCP & VPN as it relates to desktop support activities.
• Strong desktop PC, laptop, printer and iPhone hardware support and maintenance knowledge including imaging, parts replacement and configuring PCs to Firm standards for rollout to users.
• Good knowledge of latest smartphone devices (hardware and OS) and the way they are set up and configured.
• Law firm experience preferred.
• Knowledge of document management systems and e-filing processes is a bonus.
• Excellent oral and written communications skills in English, and Cantonese, Mandarin is a bonus.
• Excellent written and oral communication skills and have good attention to detail.
• Excellent understanding of the Firm’s goals and objectives.

The above is a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.

We are no accepting applications from Recruitment Agencies for this vacancy.

• Oversee assigned product portfolio and generates sales to achieve revenue, target, and budget.
• Enhance professional and technical knowledge of sales product.
• Perform and assess market and competitive analysis to develop efficient business strategy and generate higher sales revenue.
• Develop strategic relationships with product vendors and partners to provide solutions to partners and end users.

Requirements:

• Diploma in Information Security or equivalent
• At least 2 years of experience in managing Network Security / Electronic / IT products.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

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EA Licence: 19C9701

Reg No. R21100996

Work Location: Buang Kok

Working Hours: Mondays to Thursdays: 7:30am to 4:45pm, · Fridays: 7:30am to 4:15pm, inclusive of 1hr lunch break

Contract Period: From 01 Jan 2025 to 31 December 2025

Job Description

1. System Management:

• Assist in maintaining the Resource Booking Service (RBS).

2. Logistics & Inventory Management:

• Track and manage ICT/AVA resources (e.g., iPads, Microsoft Surface Pro, printers).
• Perform stock-takes and update inventory for audit purposes.
• Maintain repair and loan records for ICT/AVA equipment.

3. Daily Operations Support (AVA & IT):

• Assist in planning and implementing ICT programs (staff development, learning journeys, cyber wellness, etc.).
• Support ICT/AVA infrastructure projects, including vendor management and progress reporting.
• Gather school’s ICT/AVA needs and recommend solutions.
• Implement preventive maintenance for IT & AVA equipment.
• Assist in administrative tasks for the purchase and disposal of AVA/ICT equipment.
• Provide AV/IT support for school events (e.g., online streaming).
• Troubleshoot school-owned and student-owned devices (Chromebooks, iPads, Windows, and iOS).
• Advise students on using devices and online learning systems.
• Support Home-Based Learning logistics and online learning portal systems.
• Set up classroom and exam equipment (e.g., portable speakers).
• Assist with equipment maintenance and troubleshooting in daily operations.

Job Requirement

• Education: Polytechnic Diploma in IT or equivalent.
• Experience: At least 2 years of relevant experience in AV/IT support, troubleshooting (Chrome OS, iOS, Windows), inventory management, and video/photo editing.
• Additional Skills:Knowledge of Chrome OS and Chromebook functionality.
  Strong troubleshooting and support skills for AV/IT equipment in an educational environment.
  

EA: 22C1322

EAP: R24124011