In this role, you are required to support the daily operations of the production section you are assigned to. You will be required to maintain the production area cleanliness and comply with food hygiene management standards.

Job Description

• Prepare and process of food items (Halal).
• Prepare items according to in-house procedures.
• Follow food production and preparation specifications.
• Preparing food ingredients by measuring, mixing, stirring, chopping, slicing, dicing, peeling, or otherwise preparing them for use in meal preparation.
• Ensure proper and safe operation of machineries.
• Maintain & ensure the cleanliness of work area.
• Check and ensure that quality and quantity of items ordered are received and stored in proper condition.
• Keep track of inventory to ensure adequate food ingredients, packaging supplies and finished product.
• Perform other ad-hoc duties as requested.

Requirements:

• Physically fit
• Able to work as a team.
• No Experience may apply.

Benefits:

• Basic Salary up to $2,800 with yearly increment based on performance.
• 5 Days Work Week (Mon-Fri, 8.30am to 5.30pm)
• Our company emphasises on good career progression

Job Description:

This is a full time role for a Forklift Driver located in Penjuru. Our company is one of the food product supplier and you will be responsible for operating forklifts to move and organize materials safely, maintaining accurate inventory records, and conducting periodic stock checks. It also includes coordinating with the team for material movement and assisting with general warehouse tasks like packing, labeling, and housekeeping.

Qualifications:

• Relevant experience as a forklift operator
• Valid forklift operator certification/license required.

• Strategically plan and manage logistics, warehouse, transportation and customer services
• Direct, optimize and coordinate full order cycle
• Liaise and negotiate with suppliers, manufacturers, retailers and consumers
• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
• Arrange warehouse, catalog goods, plan routes and process shipments
• Resolve any arising problems or complaints
• Supervise, coach and train warehouse workforce
• Meet cost, productivity, accuracy and timeliness targets
• Maintain metrics and analyze data to assess performance and implement improvements
• Comply with laws, regulations and ISO requirements

An Operations Manager manages the big picture and identifies areas of improvement. The average Operations Manager’s responsibilities include:

• Long-term planning to support the company’s goals
• Coordinating different teams to foster an exchange of ideas and provide cross-team learning opportunities
• Assessing and analyzing departmental budgets to find ways to optimize profitability
• Inspiring and motivating employees through positive encouragement and incentive initiatives
• Communicating with stakeholders about shifting company priorities and projects
• Identifying potential problems and points of friction and finding solutions to maximize efficiency and revenue
• Identifying opportunities to expand or shift course based on market changes
• Enforcing regulatory and safety standards

♦ Close supervision, Management and execution of construction works at site, including monitoring work progress and quality

♦ Manage, vendors, contractors and Sub Con for progression of work

♦ Responsible for all the site implementation and completion towards management target, client’s expectation and compliance to authorities' regulations.

♦ Responsible for the project quality and safety plan.

♦ Liaise with consultant and contractor for Green Mark certification processes

♦ Ensure company ISO and OHSAS requirements are fully implemented on project.

♦ Coordinating with authorities, clients, consultants and subcontractors on all project aspects.

♦ Work closely with Engineering team on any technical issues arising from site and lead the supervision and resolution of work onsite

♦ Ensure proper documentation and records of site works are carried out

1，Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Engineering (Civil), Engineering (Environmental/Health/Safety) or equivalent.

2. At least 3 year relevant experience construction.

3，Required skill(s): MS Office, AutoCad.

4，Preferably Senior Executives specializing in Engineering - Civil/Construction/Structural or equivalent.,

5，Independent, proactive positive work attitude

*We regret that only shortlisted candidates will be notified.

Job Overview:
The Service Engineer plays a critical role in managing and executing complex maintenance tasks and troubleshooting for our fire protection systems. This role involves technical expertise and close collaboration with the service team to ensure system functionality and client satisfaction.

Key Responsibilities:

• Conduct in-depth inspections, diagnostics, and repairs on advanced fire protection equipment.
• Provide technical guidance and support to the service team, ensuring high-quality service delivery.
• Document and report service activities, system performance, and client feedback.
• Initiate project meeting and work schedules.
• Assist Service Team manager in monitoring and managing the day- to-day operations of project.
• Assist in training junior technicians on system maintenance and troubleshooting.
• Adhere to all safety guidelines and industry standards in field operations.

Requirements:

• Min Diploma in engineering or a related field, or equivalent experience.
• 2 - 3 years of relevant experience in servicing, commissioning or engineering or related field
• Experience with fire protection system (eg fire alarm panel) will be in advantage
• Strong technical knowledge and problem-solving skills.
• Excellent communication and teamwork abilities.
• Detailed oriented, multi –tasking and able to handle stress

Job Descriptions:

• Prepares detailed technical method statements, drawings, and integrated service and equipment solutions to meet project requirements.
• Reviews and understands bidding employer’s requirement documents, project specifications, and process data.
• Translates employer requirements into effective contractor solutions that align with project goals.
• Works closely with various department stakeholders to gather necessary information for bidding proposals.
• Consolidates and integrates collected information into comprehensive bid proposals.
• Conducts internal reporting of tender solutions to secure management approval for bid submissions.
• Provides timely and accurate updates on bid progress to the tender manager.
• Support engineering tasks about technical proposals.
• Evaluates subcontractor technical solutions to ensure alignment with project requirements and company standards.
• Integrates subcontractor solutions into the company’s bid proposals effectively.

Requirements:

• Minimum Diploma or Bachelor’s degree in engineering, or a related field.
• Prior experience and knowledge in offshore wind projects is highly desirable and will be given preference.
• Proven experience in technical solution development, preferably within a commercial/business development context.
• Strong understanding of bidding processes, tender documentation, and market trends.
• Excellent analytical skills and attention to detail.
• Effective communication and collaboration skills to work with cross-functional teams.
• Ability to manage multiple projects and meet tight deadlines

Roles & Responsibilities

We're looking for a head chef with most relevent experience

• Prepare food for all customers according to procedures and our service standard.
• Create new dish and menu for some special VIP customer.
• Lead the kitchen team in product innovation, product planning, and menu design
• Managing food purchasing and storage
• Ability to handle the food production processes from beginning to end.
• Make sure the end product and the cooking process conform to procedures and standard.
• Purchasing fresh seafood daily for weekly special dish.
• Prepare the appropriate amount of food according to daily food chart
• Assist in training of new staffs.
• Any other job related duties requested from senior staff.
• At least 3 years of experience working in the kitchen
• Must have good working attitude
• Ability to innovate and create new menu
• Ability to work effectively as a team
• Willing to go the extra mile for the business
• Developing unique and cuisine-appropriate menus
• Collaborating with the Restaurant Manager to set item prices
• Staying current on developing trends in the restaurant industry
• Maintaining the kitchen and surrounding areas in conditions that meet the company standards and health code regulations
• Monitoring inventory and purchasing supplies and food from approved vendors
• Hiring, training and supervising kitchen staff
• Assisting and directing kitchen staff in meal preparation, creation, plating and delivery
• Identifying and introducing new culinary techniques

The School of Chemistry, Chemical Engineering and Biotechnology (CCEB) invites applications for the position of Research Assistant.

The Research Assistant will play a key role in the synthesis of catalysts and grafted molecules for the design, preparation, and optimization of durable and stable compounds.

Key Responsibilities:

• Synthesis of grafted molecules
• Synthesis of catalysts
• Demonstrate proficiency in synthetic chemistry and nucleophilic reactions
• Utilize ChemDraw for molecular modeling and design

Job Requirements:

• Bachelor of Science (Honors) in Chemistry
• At least 1 year of relevant experience in a similar role
• Strong understanding of SN2X and SNChX reactions
• Expertise in designing, preparing, and optimizing durable and stable grafted molecules
• Ability to guide and supervise undergraduate students
• Good written and oral communication skills

We regret that only shortlisted candidates will be notified.

The School of Chemistry, Chemical Engineeri​ng and Biotechnology (CCEB) invites applications for the position of Research Fellow.

The Research Fellow will take on a significant role on developing and applying cutting-edge biotechnologies, including high throughput next-generation sequencing (NGS), CRISPR-Cas, and deep learning methodologies to read, write, and decipher the genome and transcriptome of living cells. The research fellow will be involved in efforts to develop and/or apply new tools and methodologies to push the boundaries of genomics and synthetic biology.

Key Responsibilities:

• Develop and/or apply cutting-edge genome and transcriptome engineering technologies
• Perform functional genomics assays and other wet-lab experiments
• Write and publish high-impact research papers
• Guide graduate and undergraduate students

Job Requirements:

• PhD degree in biological sciences, bioengineering, biotechnology, or related fields
• Strong research experience in genomics, genetics, computational biology, or related disciplines
• Outstanding publication track record, preferably with first-author papers in high-impact journals
• Proficiency in genomic technologies, including CRISPR, NGS, and bioinformatics
• Ability to work collaboratively within a team

To apply, please submit a CV, a brief statement of research interests, and contact information for at least two references to [email protected].

We regret to inform that only shortlisted candidates will be notified.

Responsibilities

• Research, outline, write, and edit content, working closely with the product and delivery teams to understand project requirements.
• Gather information from subject-matter experts and develop, organize, and write procedure manuals, technical specifications, and process documentation
• Work with development and support leads to identify documentation repositories, revise and edit, and determine best solutions for data compilation and centralized storage
• Research, create, and maintain information architecture templates that adhere to organizational and legal standards and allow for easy data migration
• Develop content in alternative media forms for maximum usability, with consistent voice across all documentation

Required skills and qualifications

• Two or more years of experience as an effective technical writer
• Proven ability to quickly learn and understand complex subject matter
• Experience in writing documentation and procedure manuals for various audiences
• Superb written communication skills, with a keen eye for detail
• Experience in working with engineers to improve user experience (ex: design, UI), refine content, and create visuals and diagrams for technical support content
• Ability to handle multiple projects simultaneously

1) Shall ensure the daily operations of various sites assigned and liaise with clients on the requirements

2) Arrange for daily staff deployments to various sites and ensure company does not incur any liquidated damages on the projects

3) Rostering of monthly schedules

4) Coordinate with site in charge on backlog if any

5) Rectify on site issues with workers or clients upon receiving feedback

6) Reporting of daily attendance to head office and to submit and ensure timesheets are all in proper orders

7) Prepare monthly financial reports for various operations projects

8) Arrange for coverage in case of absence of staff and able to hands on in event of no coverage

9) Candidate must be independent and proactive to provide suggestions and solve problems with initiative

10) Candidate shall possess class 3 licence

11) Candidate shall respond to any business or projects assignment regardless of time in event of need

Job Highlights

• Family-oriented working environment
• 5 days work week (1 day work from home)
• Staff benefits and welfare
• AWS & VB
• Hybrid work arrangement and staggered working hours
• Transport and lunch provided
• Medical benefits/insurance such as dental, specialist claims, health screening

Summary

Responsible for the technical management / aspect of the assigned vessel.

Job Description

• Operate and maintain the ship's marine equipment safely, economically, and efficiently in accordance with customer contracts/Charter Party, within approved budgets, to the satisfaction of both owners and their clients.
• Serve as the onshore contact point for the Vessels in day-to-day operations related to technical management and mobilization activities. - Maintain contact with the owner in daily operations, as defined and agreed with the Marine Manager.
• Ensure that Statutory and Classification surveys for all plant and equipment on the vessels are carried out.
• Perform preventive and corrective maintenance to prevent technical/operational non-conformities that may lead to downtime.
• Contribute to the continuous improvement of the PMS maintenance system by providing proactive feedback to the Fleet Manager and Marine Manager.
• Monitor and follow up on the vessel’s technical performance and defined KPIs.
• Take immediate actions to adjust and improve performance in case of non-conformities or when deviations are observed/reported.
• Follow up and ensure corrective actions are implemented in case of technical-related incidents and non-conformities.
• Analyze breakdowns and technical incidents and suggest experience transfers to the fleet.
• Report the vessel's technical status on a weekly basis to the Marine Manager.
• Plan, coordinate, and supervise ship repairs and dry-docking of vessels in cooperation with other stakeholders.
• In case of major breakdowns, arrange repairs, provide spares and service engineers, and supervise the repair work to ensure safety, quality, and cost-effectiveness.
• If insurance is involved, contact, inform, and follow up until settlement in coordination with the Fleet Manager and Marine Manager.
• Lead Vessel Condition Assessments.
• Participate in appraisals and selection of key personnel onboard the vessel.
• Comply with the requirements in STRATO SEEMS and report non-conformities.
• Actively cooperate with other disciplines within the fleet to optimize overall vessel and fleet performance.
• Be proactive and seek effective solutions for both the company and clients.
• Show a high degree of flexibility in ad hoc situations.
• Contribute actively to improving routines and solutions.
• Perform other duties as assigned.

Job Requirement

• Minimum 3 years of relevant experience.
• Sea time as Chief Engineer on an offshore vessel preferred.
• Experience in operations/technical scope for OSVs.
• Proven experience in budgeting and cost control.
• Sound knowledge in:
• - General vessel machinery, equipment, and systems.
• - Classification and statutory requirements.
• - Engine types, including Caterpillar, Cummins, Wartsila, and Niigata.
• - FPP, CPP, Z-Pellers, and Azimuth drives.
• - DP systems and maintenance.
• - Diesel-electric drives and hybrid engine configurations.
• - Computer-based PMS and ancillary software.
• Preferably possess ship management skills.
• Ability to work independently with minimal supervision.
• Able to travel at short notice.
• Works both independently and cooperatively in a team.
• Focuses on problem-solving and demonstrates decision-making skills.
• Demonstrates good and open communication.
• Has a strong focus on sharing information and involving the team.

Duties:

1) Taking orders from customer via phone

2) Liaison with customers via phone

3) Creating customer account

4) Process customer orders

5) Planning of goods delivery

6) Purchasing of office supplies

7) Setting meeting & sending meeting invites

8) Attend to incoming calls

9) Ad hoc office duties

Requirements:

1) 1-2 years experience as Sales Coordinator / Admin executive

2) Diploma/A-Level

3) Positive & pleasant demeanour

4) 5.5 days work week

Job description:

• Perform vessel/ barge intact & damage stability calculations.
• Perform vessel/ barge longitudinal strength calculations.
• Perform vessel/ barge deck local strength calculations.
• Perform accelerations/ sea fastening calculations.
• Perform mooring and load out calculations.
• Perform towing resistance calculations.
• Perform module structural integrity check.
• Perform steel structural calculations and design.
• Perform heavy lift & transportation calculation & design.
• Liaise with marine warranty surveyors and/ or classification societies.
• Meeting with client for technical discussion.
• Provide engineering support to Construction/Commissioning work at site.
• Willing to travel

Requirements:

• Degree in Naval Architecture.
• At least 2 yrs working experience in shipbuilding, ship or marine design is preferred.
• Familiar with the approval process and in dealing with marine warranty surveyors and/ or classification societies.
• Knowledge of marine warranty surveyors and classification rules & requirements, and other relevant engineering standards applicable to vessels/ barges and structural design.
• Experience with a structural design and finite element analysis of vessels/ barges/ structures.
• Experience in 2D or 3D CAD, MS Office and naval architecture/ structural design tools.

The Senior Manager - Commercial & Estimation will be responsible for producing various classes of cost estimates for rig repair and refurbishment projects. They will work closely with project managers, engineers, and other stakeholders to ensure that estimates are comprehensive and adhere to project requirements.

Details/duties:

• Attend project meetings to obtain thorough understanding of Scope of Work and cost estimate requirements.
• Prepare detailed cost estimates for Jack Up drilling rig projects including engineering, procurement, fabrication, site manhours (application of agreed norms) and third-party vendors.
• Write basis of estimate / supporting estimate notes / drawings detailing qualifications, assumptions & exclusions.
• Through understanding on Shipyard Structural, Piping and Electrical cost estimations.
• Support reviews and assurance of cost estimates.
• Maintain accurate records within the Estimating Register.
• Understanding of Cost and Planning Interfaces.
• Interrogate cost, planning and procurement information and reports with supporting data.
• Prepare revisions to cost estimates in a controlled manner.
• Undertake the formal filing of cost estimates, the collection of historical data and the continuous update of estimating databases, in a controlled manner.
• Coordinate development and issue of project change orders.
• Manage and compile Variation order related costing / T&M Manpower monitoring and compilation followed by billing to clients.
• Collaborate with project managers, Site engineers, and other stakeholders to ensure that estimates align with project scope and timeline.
• Participate in project meetings and provide input.
• Be able to work in a fast pace, dynamic work environment with multiple priorities.

Qualifications/Experience required:

• At least 10 years of experience in a similar position preferably in Shipyard.

• Manage, design, develop, create and maintain small-scale through to large-scale construction projects in a safe, timely and sustainable manner.

• Conduct on site investigations and analyze data (maps, reports, tests, drawings and other).

• Carry out technical and feasibility studies and draw up blueprints that satisfy technical specifications.

• Assess potential risks, materials and costs.

• Provide advice and resolve creatively any emerging problems/deficiencies.

• Oversee and mentor staff and liaise with a variety of stakeholders.

• Handle over the resulting structures and services for use.

• Monitor progress and compile reports in project status.

• Manage budget and purchase equipment/materials.

• Comply with guidelines and regulations including permits, safety etc and deliver technical files and other technical documentation as required.

• Working with a team of fellow engineers and construction crews to organize and complete projects.

Sale Supervisor Job Duties

A sales supervisor typically has a wide range of responsibilities, which can include:

• Ensuring that employees have the tools and training they need to succeed in their jobs

• Building relationships with key clients and establishing long-term business partnerships with them

• Reviewing reports from managers to identify areas of improvement or new opportunities for growth in the company’s market share

• Establishing and enforcing company policies regarding customer relations, sales techniques, and ethics

• Developing and implementing training programs for new employees or existing staff members who are being promoted to new positions within the company

• Monitoring employee performance to ensure that they are meeting goals and adhering to company policies

• Managing a team of employees and ensuring that they are trained to perform their jobs effectively

• Reviewing customer orders and inventory to ensure that all customer needs are being met

• Conducting market research to identify new opportunities for growth in the industry

The ASRS Operation Engineer is responsible for the maintenance, repair, and operation of Automated Storage and Retrieval Systems (ASRS) equipment to ensure optimal performance and uptime. This role involves performing preventive maintenance, diagnosing, and resolving technical issues, and supporting system upgrades and modifications to meet operational requirements. Taking up the role of Team leader of the shift.

Responsibilities:

• Operate ASRS equipment, including automated cranes, conveyors, and control systems, to perform material handling tasks such as loading, unloading, and storing goods in designated locations.
• Follow maintenance schedules and perform routine inspections and preventive maintenance tasks on ASRS equipment.
• Diagnose and troubleshoot mechanical, electrical, and software issues affecting ASRS equipment performance, using diagnostic tools, schematics, and technical manuals.
• Conduct repairs and replacements of defective components or parts, such as motors, sensors, actuators, bearings, and PLC modules, to restore equipment functionality.
• Coordinate with equipment vendors or service providers for technical support, spare parts procurement, and warranty/contract repairs as needed.
• Assist Maintenance Team in implement software updates, firmware upgrades, and system modifications to enhance ASRS performance, reliability, and safety.
• Monitor system operation through computerized interfaces or control panels, and respond promptly to alarms, error messages, or abnormal conditions.
• Ensure smooth operation with the aid of warehouse control system (WCS) and Humane Machine Interface (HMI).
• Ensure compliance with safety regulations and company policies by following proper lockout/tagout procedures, wearing appropriate personal protective equipment (PPE), and adhering to safety protocols during maintenance activities.
• Document maintenance activities, repair logs, equipment histories, and spare parts inventory using computerized maintenance management systems (CMMS) or other digital record-keeping tools.
• Provide training and technical support to operators and maintenance personnel on ASRS operation, troubleshooting techniques, and safety procedures.
• Participate in cross-functional teams for system upgrades, capacity expansion projects, or process improvements related to ASRS operations.
• Shift schedule planning, arrangement, and execution.
• Managing inventory accuracy, stock replenishment, and space utilization within the warehouse or distribution center environment. This role involves coordinating with various teams to ensure timely inventory transactions, cycle counts, and adjustments to maintain optimal inventory levels.

Qualifications:

• High school diploma or equivalent; technical diploma or certification in mechatronics, automation, or related field preferred.
• Proven experience in maintenance and repair of automated material handling systems, such as ASRS, conveyor systems, robotics, or similar equipment.
• Strong mechanical aptitude with knowledge of electrical, electronic, and hydraulic systems.
• Familiarity with PLC programming, HMI interfaces, and industrial control systems (e.g., Siemens, Allen-Bradley) is desirable.
• Ability to read and interpret technical drawings, electrical schematics, and equipment manuals.
• Excellent problem-solving skills and attention to detail in diagnosing complex technical issues.
• Effective communication skills and ability to work independently or as part of a team.
• Willingness to work flexible hours, including weekends or evenings, and respond to emergency calls as needed.

Job Summary
The Logistics Assistant is responsible in a wide variety of logistics activities including shipping and receiving raw materials and/or finished goods and maintaining inventory and associated records.

Essential Duties and Responsibilities:

• Receiving of incoming shipment, checking, repacking and put away (binning to shelves)
• Ensuring inventory transactions are accurately logged in SAP.
• Handle daily logistics and shipping activities including: Filing and shipping customer orders, satisfying internal shipping requirements (Transporter, Forwarders, etc.), ensuring accuracy of shipments and supporting documentation, receiving incoming material and routing to appropriate area.
• Process of orders thru SAP transaction including pick & pack for shipment, issue to Service department, workshop and sub-con/fabricator.
• Handle filing of documents, e.g. Assembly orders, Production orders, Picking list, shipping documents.
• Carry out cycle counts activities as specify in the cycle count policy.
• Sorting of Picking Lists, Production/Assembly orders, Service orders for picking.
• Packing of returned seals from Service to put back to customer stock.
• Developing, documenting, and maintaining departmental work instructions for all tasks. E.g. SAP work flow process and procedure.
• Establishing or adjusting work procedures to meet logistics demands as dictated by production schedules and workflow.  
• Enforcing safety regulations at all times. Understand Risk assessment, safe work procedure and Tool box meeting topics.
• Continuously improve logistics operations and processes through the use of Continuous Improvement initiatives/practices. Example: 5 S, eliminate 7 wastes and visual management.
• Collaboration with other departments to coordinate activities e.g. Supplier issue, rush order request and quality issue.   
• Communicate matter to the Logistics manager in order to keep him/her updated.
• Address issue and use problem solving tools to resolve the problem.
• Job rotation.
• SAP added advantage.
• Perform other duties that may be assigned from time to time.

As part of the Visa Commercial Solutions team in Asia Pacific, based in Singapore, reporting to the Head of B2B Partnerships Asia Pacific, this role is dedicated to direct corporate engagement in multiple markets in Asia Pacific.  This role will build market awareness of Visa’s comprehensive payment solutions and develop and convert pipeline opportunities into revenue generating relationships for Visa’s Issuer Clients. The engagement with Corporates, with a priority on large multinational corporates operating across Asia Pacific, will focus on Visa Commercial Solution opportunities encompassing Travel and Entertainment and B2B Procurement programs including virtual card solutions as well as cross sell into services such as expense management, data and reporting solutions and B2B Acceptance . You will be responsible for: Increasing market awareness through targeted advocacy to Large & Middle Market Corporates Developing relationships through specialized sales engagement with key Corporate decision makers in Treasury, Procurement, Payables and Travel Management. Delivering leads and qualified opportunities to Issuers to drive new business for Financial Institutions and Visa.

In addition to sales activities with corporates, the role will involve engagement with internal sales teams to leverage and coordinate engagement with existing relationships as well as issuers sales teams, technology and solution partners, ERP platforms and ecosystem partners such as industry bodies, trade associations, consulting firms.  The role will require demonstrating expertise in technical and commercial areas through ongoing tailoring of sales narrative, best practice guides, testimonials to serve corporates in diverse industry segments.

You will take a consultative and strategic approach in selling commercial cards as a working capital solution by identifying needs, assessing opportunities and options.

The incumbent is in charge of boosting the Commercial Performance and plays a crucial role in driving revenue and ensuring the hotel’s financial and business objectives are met and everything is financially sound. Here’s an outline of their scope of work:

How your day looks like:

Strategic Planning and Revenue Growth

• Develop and implement strategies to maximize revenue across all departments (rooms, food and beverage, events, etc.).
• Analyze market trends, competitor performance, and demand patterns to adjust pricing and promotions.
• Provide regular updates on sales performance, operational metrics, and financial results.
• Collaborate with the Revenue Management and Sales teams to optimize pricing, distribution, and inventory strategies.

Sales Oversight

• Work closely with the Director of Sales and Marketing to ensure effective campaigns and promotions align with the hotel’s business goals.
• Drive initiatives to attract and retain key accounts and business partnerships.
• Evaluate the success of sales and marketing efforts and recommend improvements.            

Operational Leadership

• Oversee the performance of commercial departments (e.g., Sales, Marketing, Events, and Reservations).
• Ensure alignment between operations and the overall commercial strategy of the hotel.
• Identify opportunities for operational efficiencies that enhance profitability.
• Special projects champion to elevate Guest Satisfaction and improvement of process.
• Act as the General Manager’s representative in their absence, providing strong leadership and decision-making support.         

Financial Performance Monitoring

• Monitor key performance indicators (KPIs) such as RevPAR (Revenue Per Available Room), ADR (Average Daily Rate), GOP (Gross Operating Profit) and occupancy rates.
• Prepare and present regular financial and performance reports to senior management.
• Identify underperforming areas and create actionable plans to address them.

Customer Experience and Brand Alignment

• Ensure that commercial strategies are aligned with delivering an exceptional guest experience.
• Maintain consistency with brand standards while adapting to market-specific needs.

Team Development and Leadership

• Guide and support department heads, ensuring alignment with the hotel’s objectives.
• Mentor and develop team members to build a high-performing commercial team.
• Foster cross-department collaboration to achieve business goals.

Stakeholder and Owner Relations

• Act as a liaison between the hotel management team and stakeholders/owners to communicate performance and strategies.
• Address stakeholder feedback with actionable plans to meet expectations.

Core Skills Required:

• Strong understanding of revenue management, sales, and marketing principles.
• Analytical and strategic thinking skills.
• Excellent communication and negotiation abilities.
• Leadership and team-building capabilities.
• Ability to adapt to changing market conditions and implement innovative solutions.

This role is highly dynamic and central to a hotel’s financial success, blending operational leadership with a focus on strategic growth and guest satisfaction.

How do I deliver this?

Tell it like it is- Authentic, honest, you mean it, sincere, true.

Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.

I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.

Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.

Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

Responsibilities

Develop an in-depth understanding of Incident Management Lifecycle

• Build the knowledge base and understand the various application service flow  product, and services

• Able to develop, edit, and distribute effective internal and external communication in a timely and accurate manner as per the documented process

• Follow documented support procedures, managing each issue through resolution or turnover to maintain established service levels

• Liaise with L2 support groups to collaborate on the resolution of incidents and problems

• Proactively work with Global Support groups and/or client or vendors to provide flexible and nimble solution for client issues and resolve system problems quickly

• Track update and resolve all assigned requests in the incident management system, ensuring that documentation is thorough, accurate, and meets a standard of high quality

• Enhance technical skills through participation in ongoing training

• Able to communicate and work cordially in global team with teammate from different culture and in time zone.

• Ensure all incidents and changes are in compliance to ITIL and operation policy

• Be able to problem diagnose, quickly and efficiently by running and review application and network traces

• Supporting the Command and Control of all Critical and High priority incidents for Visa services

• Strive to enable the team to restore IT services as soon as possible using Incident Management techniques

• Timely communication/update to all stakeholders, including senior/executive management. transform technical detail into business language and meet OLAs.

• Drive Improvement of Service Quality by preventing future interruptions to service by way of Continuous Improvement via Problem Management interfacing with Global Problem Management & Support teams

• Ensure accurate logging of incidents in ServiceNow, producing incident summary reports/executive summaries, other reports, appropriate for use in post incident review or for formal internal/external customer review

• Ensure all functions adhere to all policies and procedures to meet the requirements of the Audit, Regulators and Compliance guidelines.

• Representation & Participation for the Major Incident team during operational meetings

• Ability to prioritize and multitask. Flexibility and adaptability in work approach

• Ability to communicate well and manage highly stressful situations during the Incident.

• Ability to work unsupervised and make decisions based on the policies and procedures

• This role may require Weekend On-call support.

• Role modelling Visa's leadership principles

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

As a member of our Solution Sales team you will have a major impact on our future success. Customer & Industry Workflows (Customer Service Management) is a rapidly growing focus area for ServiceNow. Members of this team will have an opportunity to drive the growth engine for ServiceNow, along with support from the business unit and executive team

ServiceNow is seeking a Solution Sales Executive – Customer Workflows that is a customer facing domain expert, that drives innovative business solutions with our customers

Role

Achieve sales quotas for allocated accounts and/or territory on a quarterly and annual basis by:

• Developing a sales strategy in the allocated territory with a target prospect list, and a regional sales plan
• Being the trusted advisor to the customer by understanding their existing and future Customer Engagement & Operations roadmap to drive the ServiceNow Customer Workflows platform
• Arranging and conducting initial Executive and CxO discussions and positioning meetings; close collaboration with your Solution Consulting counterpart and extended team to deliver ‘art of the possible’ demonstrations showcasing ServiceNow’s Customer Workflows solution
• Sales process management and opportunity closure
• Ongoing account management to ensure customer satisfaction and drive additional revenue streams
• Support the regional ServiceNow partner channels to drive an effective customer experience

The position is responsible for supporting the Assistant Director of Learning & Development in creating, implementing and facilitating the hotel’s Learning & Development (L&D) plan and budget, ensuring that it is aligned to the hotel’s overall goals and strategic plan as well as for all operational departments to follow through on their training and development commitments.

Primary Responsibilities

Assists with the hotel’s L&D needs analysis and prepares the L&D plan and budget

• Plans and conducts the hotel’s L&D needs analysis of individual colleagues with Assistant Director of Learning & Development.
• Assists in the planning of the hotel’s annual L&D budget, aligning it to the L&D needs analysis.
• Assists in controlling hotel wide and departmental L&D expenditure within agreed budgets.

Creates, plans and executes L&D programmes

• Designs L&D programmes necessary to meet the competencies of each job function and to address performance gaps with the Assistant Director of Learning & Development.
• Coordinates and follows up on all corporate, internal and external L&D initiatives and programmes.
• Assists in the delivery of programmes as assigned by Assistant Director of Learning & Development.
• Informs managers on L&D programme objectives and expected outcomes which colleagues attend.
• Monitors, measures and reports on colleagues’ L&D plans and achievements within agreed formats and time frame.

Adheres to corporate and local L&D regulations

• Ensures full compliance when coordinating and executing corporate initiated programmes and activities.
• Ensures that all learning activities meet with relevant statutory and organisational policies and requirements.
• Adheres to learning requirements set by local authorities and regulations, especially relating to safety and security. These include Basic Food Hygiene, Occupational First Aid, Work at Height, Company Emergency Response Team, etc.

Coordinates industrial attachment and internship programmes

• Liaises with local and foreign educational institutions to recruit and select students for internship placement in the hotel.
• Assists with the planning of interns’ L&D schedule in consultation with the Assistant Director of Learning & Development and functional / departmental managers.
• Organises regular meetings with the Assistant Director of Learning & Development and interns to monitor and ensure their welfare.
• Administers the personal files and records of interns.
• Maintains engagement with local hospitality institutions through activities such as guest lectures and site visits.

L&D administration

• Maintains appropriate systems to record and measure necessary aspects of colleagues’ L&D. These include on-the-job learning, internal and external learning, attendance, development plans, etc.
• Assists in the planning of an ongoing L&D calendar and shares it with management to ensure that learning resources and opportunities are maximised.
• Organises the learning venue, course notes, attendance sheet and all relevant materials required for classroom learning programmes.
• Assists in gathering information required to complete monthly accruals, forecast reports as well as corporate reports accurately within specified time frame. 
• Liaises with Workforce Singapore and administers SkillsFuture claims for relevant courses.

Works as part of the Talent & Culture team, and involvement in wider job function relationships

• Assists and supports the Talent and Culture team in projects and colleague activities as required.
• Upholds AccorHotels Values of Guest Passion, Sustainable Performance, Spirit of Conquest, Innovation, Trust and Respect in the execution of all duties and responsibilities.
• Participates and supports sustainability in Corporate initiatives and programmes such as Corporate Social Responsibility, Diversity and Inclusion, Women at AccorHotels Generation (WAAG), etc.
• Performs any other duties and responsibilities that may be assigned.