Responsibilities:

• Produces complete controls solutions and electrical design packages based on customer specification, and standardized design practices.
• Formulates and produces complete electrical design package such as detailed schematics, cable routing diagrams, panel layouts, bills of materials, and purchase of material.
• Designs and implements HMI or PLC programs specific to customer and project requirements.
• On site testing and commissioning (local & overseas).
• Document control, project monitoring and provide solution for any technical and functional problems.

Requirements:

• Degree in Control & Instrumentation/Electrical/IT Engineering or equivalent discipline.
• Strong trouble-shooting, problem-solving skills.
• Knowledge of PLCs, HMI and VFD would be an advantage.

Job Description

Strategic planning & business management

· Development of appropriate KPI management scheme for each commercial segment and monitor & manage the progress of KPIs.

· Issue-analysis to assist CEO / COO for key business judgement.

· Lead and facilitate Corporate Planning Committee.

· Facilitate key business meeting such as BOD together with other management members

Procurement & Market Strategy

· Development of new route to procurement & market

· Ensure development and propose to management Commercial Policies, Trade Terms and Customer Plans.

· Ensures development of National standard of Building block KPIs by Channel

· Assesses market opportunities and recommend NPD and strategy changes as necessary to meet sales objectives.

Budget, Objectives and Sales Forecast

· Proposes sales volume, value and profitability targets for budget.

· Allocate volume target and trade spending to customers and clearly communicate with Distributors.

· Ensures development of annual and monthly sales activity and marketing support plan (Canvas, monthly highlights), including support for new initiatives launches.

Customer plans and sales development

· Coordinates with the distributor, the implementation of the Sales Plan, ensuring the achievement of sales volume and growth objectives.

· Monitors continuously the marketplace and Customers to determine possible market opportunities and improvement of market penetration of Company's products.

Risk Management

Minimum Requirements

1) Good degree in Accountancy, Business Administration, or related certification from a reputable university.

2) Skills and experience to manage business as a high-level management member.

3) Min.10 years of leadership roles in Sugar Industry and excellent skill for sugar trading including futures trading.

4) Excellent global network in the industry, including but not limited to traders, suppliers, customers and distributors.

5) Experience in managing a trading team, making clear and realistic vision and strategy, setting and monitoring proper KPIs to lead the team based on expert skillset.

6) Advanced skills for investment (M&A etc), including valuation, due diligence, negotiation and other related execution process.

7) General management skills, including but not limited to accounting, finance, and governance to assist managements (CEO/CFO etc) for smoother communication with both local and overseas HQ.

8) Fluent in English. Knowledge of Japanese is an added advantage.

Independent thinker, proactive / entrepreneurial mind set.

9) Good communication and presentation skills.

You are responsible for delivering a Great Customer Experience that contributes to the Sales and Profit in your store.  You always put our customers first and offer assistance and share your Product and Fashion knowledge.  You create an environment that is easy for our customers to shop in through Store Operations and Great Garment Care.  By sharing your knowledge and skills with your colleagues you actively contribute to creating a Great Team in order to meet the expectations of our customers.  You work in accordance with H&M standards, policies, procedures and legal requirements.

Direct customer service

• Demonstrate the 5 basic demands to engage with and welcome our customers in the service areas and on the sales floor
• Apply a ‘Heads up’ approach – be aware of customers who require assistance and offer your help
• Use your product and fashion knowledge to inspire the customer by offering purchasing suggestions, and promoting campaigns, offers and activities

Store Operations

• Keep the fixtures full and tidy regularly throughout the day to maximise sales
• Ensure great garment care to sell the products in their best condition at the right time
• Replenish sizes and allocation to the sales floor through efficient delivery and refill routines to avoid missed sales
• Ensure all areas of the sales floor and back of house are always clean and tidy
• Ensure all routines are followed at the cash desks and fitting rooms to maximize sales and customer satisfaction

Team

• Share your knowledge and skills with your colleagues, offering help where needed to build a positive working atmosphere
• Give honest and constructive feedback to your colleagues to develop their skills 
• Work in accordance with H&M standards and local legislation with Health & Safety and security routines,  to guarantee your own personal safety as well as the safety of your colleagues and our customers at all times 

The Opportunity 

We, at Flywire, are seeking a Partner Operations Associate to help us handle and process our growing volume of cross-border payments in Singapore. You will help process payments globally through partner accounts Flywire have around the world.  

• Manage the day to day processing of payments
• Match incoming payments against customer requests
• Identify process inefficiencies and suggest ways to improve processes.
• Bring qualitative and quantitative feedback to the team to make informed decisions
• Work confidently with internal teams - Contact point for agent team and supporting the customer service team
• Payer KYC
• Generate reports for account receivables
• Control settlements from our partners
• Conduct daily follow-up with processing issues that are unresolved

They have extensive knowledge of IT product requirements, features, benefits, and the process of implementing technologies in Domino’s stores. They are responsible for collaborating with the Customer Engagement Manager to support international master franchisees on the implementation of solutions. The IT Consultant is responsible for partnering to provide technology recommendations, proposing, and executing demos and documenting any technical gaps in the solution. The IT Consultant educates and translates the explanation of highly complex technical information of Domino’s products to international master franchisees to provide solutions. The Technology Consultant is responsible for supporting international master franchisees’ store infrastructure and Domino’s technology products for the purpose of diagnosing and resolving any technical issues. The Technology Consultant is an expert in Domino’s technology products and is responsible for analyzing customer’s needs, designing a solution, and implementing.

RESPONSIBLITIES

Provide Guidance and Expertise on Technical Solutions for Master Franchisees

• Collaborate with Customer Engagement Manager to understand goals and objectives and provide technical support to acquire new customers
• Qualify sales opportunities to evaluate the fit of a technology product in international markets and provide technical gaps analysis; identify technically fit solution for market
• Assist with identifying new products and/or features than can benefit international stores
• Collaborate with cross-functional teams (DPZ product strategy, design, and development teams) to determine how products could be modified to suit the needs of our international franchisees

Collaborate with Customer Engagement Team to Deliver Technical Demos and Solutions

• Collaborate to understand markets requirements, technical environment and needs
• Prepare and deliver technical presentations explaining IT products to existing and prospective international master franchises
• Consult and sell DPZ IT product portfolio; demonstrate benefits of Domino’s products versus competing products  
• Advise international franchisees on technology implementations to drive profitability and/or improving operations

Identify, Solve, and Monitor Issues to Increase Adoption and Customer Satisfaction

• Collaborate with internal teams on customer feedback and help resolve open issues, improve customer satisfaction and increase adoption of DPZ products
• Partner with franchisees to solve problems with installed products and answer any technical concerns
• Transition knowledge/relationships to delivery team, and monitor progress in the post-transition period
• Assist in researching and developing new products

Implement, Train and Configure Technology Products for Master Franchisees

• Collaborate with Customer Engagement Manager and IT Consultant to demo Domino’s technology products to existing and new international customers
• Train market users on new technology products
• Provide advice and guidance on technology best practices
• Collaborate with Customer Engagement Manager and plan a timeline for completion of projects or preform and produce root cause analysis (RCA) reports
• Provide excellence customer service on implementation and resolution of issues

Troubleshoot and Monitor Domino’s Technology Solutions

• Diagnosis technology products, system problems, inefficiencies, and weaknesses for international franchisees
• Understand franchisees’ business needs and provide a technical solution to the problem
• Collaborate with the technical in-house DPZ team to ensure familiarity with technology and advocate for global solutions for the technical problems
• Monitor the success of technology products that are implemented in international stores
• Produce detailed status reports on the efficacy of the technology and any gaps that should be addressed in core product; provide recommendations to Customer Engagement Manager

The Customer Engagement Manager is responsible for owning the international franchisee relationship and recommending tactics and products to improve overall performance and profitability as it relates to a master franchisee’s technology profile. They are expected to build healthy relationships with international master franchisees, analyze, consult, educate, and propose solutions for technical implementations. The Manager will oversee a team of technical consults and be the main point of contact for all technical implementations and monitor any issues or concerns. They are responsible for developing customer service strategies, partnering with technical delivery managers for successful rollouts, and overseeing the resolution for any concerns or issues.

RESPONSIBLITIES

Manage a Portfolio of International Master Franchisees and Consult on Technology Solutions  

• Manage relationships with international master franchisees to assess their current needs and recommend solutions and new technology products that increases productivity and profitability of their business.
• Facilitate quarterly international master franchise meetings with DPZ leadership, sales engineers, and technical consultants to review technology business; set objectives and identify shortfalls in customer engagement.
• Proactively lead and drive discussion with markets and DPZ teams, follow up on action items and ensure they are successfully executed.
• Lead and develop proposals for new opportunities and negotiate contracts.
• Be a champion for our international franchisee’s success and advocate for them so they can achieve their business objectives and goals.

Analyze Business Opportunities and Propose Recommendations

• Lead the education of international franchisees about the value, benefits, and features to implement to solve business critical problems.
• Conduct quarterly business reviews and identify areas of opportunities.
• Assess against KPIs and metrics that drive increased profitability and recommend technology solutions that focus on growth
• Analyze existing customer engagement process and execute it successfully for international master franchise.
• Analyze market gaps to find opportunities for growth in specific markets.
• Partner with sales engineers and technical consultants to gather requirements, scope and present implementation plans to the customers

Monitor Implementation of Solutions, Mitigate Risk or Issues and Oversee Customer Feedback Program

• Manage all aspects of projects, including delivery, communication, and successful rollout and partner with cross-functional teams on execution.
• Act as Domino’s store technology expert and provide support to international stores
• Manage and implement standard process and tools to be used consistently for managing customer projects simultaneously.
• Ensure compliance adheres to the terms and conditions listed in franchisee contracts.
• Partner with international master franchisees and collect regular feedback, build action plans and coordinate with teams to resolve any complaints.
• Collaborate in developing a best-in-class customer success and feedback program and implement with our international master franchise and internal teams

You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical.

What you get to do in this role:

• Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
• Oversee client relationship mapping to the account team, orchestrating an account strategy across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
• Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap
• Identify the right specialist/ support resources to bring into a deal, at the right time