Interior Design Apprentice

Are you a motivated and creative individual seeking an exciting career that will push the boundaries of your creativity? Elevate your skills with our Interior Design Apprentice Program, an immersive experience that combines hands-on learning with genuine fieldwork.

Program Details:

• Client Management: Learn to manage clients/leads provided by the company. No cold calling is required. You will also learn how to gather clients' needs and design requirements to ensure a comprehensive understanding of their vision of their homes.
• Design Collaboration: Work closely with the Design team to conceptualize unique design proposals. Create proposals that are not only aesthetically pleasing but also functional, and confidently pitch them to potential clients.
• Project Execution: Learn to plan and execute projects. Ensure client satisfaction and project success through meticulous attention to detail and effective communication.

Who We're Looking For:

We are in search of dynamic and driven individuals who thrive in a fast-paced environment that keeps them constantly on the move. While experience in Sales and the Creative Industry is advantageous, we provide in-house training to ensure your success in the role.

Join our team and embark on a rewarding career where your creativity and sales acumen will flourish. We offer a supportive work environment and comprehensive on-the-job training.

Ready to take the next step? Apply now and be part of shaping inspiring spaces in Singapore!

KILLINEY 咖啡馆

聘请服务员，薪水$1800-$2200

近大成地铁，6天制，周末和公共假期休息。

630am-5.30pm

有兴趣 whatsapp/call 91461731

Killiney Cafe

Hiring full time service crew/ kitchen helper, help to prepare ingredients etc

Near TaiSeng MRT, 6 days work week, Sundays and Public Holiday off, agencies not welcome.

630am-530pm, $1800 - $2200

If interested kindly whatsapp/call 91461731

Mercantile Pacific Asia Pte Ltd is seeking a dynamic and visionary Senior Vice President, Strategic Transformation & Digital Initiatives to drive transformative growth and innovation across the organization. This strategic, senior management role combines expertise in corporate transformation and digital initiatives to enhance revenue, margins, and operational excellence. The successful candidate will play a pivotal role in building internal and external capabilities, modernizing the organization, and embedding a culture of entrepreneurship while directly supporting strategic projects through digital transformation.

This role requires a proven leader with extensive experience in strategy, organizational transformation, IT, and digitalization, combined with significant international exposure. Candidates should have a strong background in working across multiple continents and be familiar with business practices in South-East Asia, South Asia, the Middle East, and Europe. The position is full-time and demands high levels of dedication, often involving six working days per week and frequent international travel to regions such as the UAE, Europe, India, Pakistan, and others.

Key Responsibilities

Strategic Transformation

1. Revenue Growth and Margin Expansion:
   • Develop and execute strategies to enhance financial performance.
   • Identify new market opportunities and revenue streams.
2. Corporate Structural Enhancements:
   • Streamline business processes to maximize productivity.
   • Establish an organizational structure that empowers significant growth as well as flexibility to enter new markets
   • Promote a corporate culture cantered on entrepreneurship and innovation.
3. Enhance Company Capabilities:
   • Foster a data-driven decision-making culture.
   • Build expertise in managing large-scale programs and projects.
4. Marketing, Brand Strategy and Customer Awareness:
   • Enhance the customer awareness of the existing brand.
   • Develop marketing strategies for new business areas.

Digital Initiatives

1. Process Optimization with Technology:
   • Leverage IT to streamline and optimize existing business processes.
2. Strategic IT Support:
   • Align IT initiatives with organizational goals to support strategic projects.
3. Data Visibility and Insights:
   • Implement systems that provide a single point of truth and end-to-end business visibility.
4. IT Team Development:
   • Build and lead a high-performing IT team to enhance project and portfolio management, data analytics, and business intelligence capabilities.

Key Qualifications

• Educational Background:
  Bachelor’s degree in Business Administration, Computer Science, or related fields. A Master’s degree (MBA) is strongly preferred.
• Experience:
  • 15+ years of experience in strategy, organizational transformation, and digital transformation.
  • Demonstrated success in leading large-scale transformation initiatives and IT-driven innovation.
  • Strong background in program management, business process optimization, and data-driven decision-making.
• International Experience:
  • Significant exposure to working in global environments across multiple continents.
  • Familiarity with business practices and cultural nuances in South-East Asia, South Asia, the Middle East, and Europe.
• Leadership Skills:
  • Exceptional ability to inspire and lead diverse teams across geographies.
  • Proven track record of building internal capabilities and promoting entrepreneurial cultures.
• Technical Expertise:
  • Deep understanding of IT infrastructure, business intelligence tools, and portfolio management.
  • Proficiency in implementing integrated data systems for operational transparency.

Key Attributes

• Commitment: Willingness to work a rigorous schedule, including six days per week.
• Global Mindset: Ability to travel extensively to regions such as UAE, Europe, India, and Pakistan.
• Strategic Vision: Strong analytical skills and forward-thinking approach to problem-solving.
• Resilience: Capable of navigating complex, high-pressure environments.

Why Join Us?

At Mercantile Pacific Asia Pte Ltd, you will have the opportunity to lead transformative initiatives that will shape the future of our organization. This is a unique role that combines strategic leadership, digital innovation, and global impact, offering a platform to drive change at an unparalleled scale.

This position offers a rare opportunity for a driven professional with international experience to lead from the front and contribute significantly to Mercantile Pacific's strategic growth and digital evolution.

Safely transport students and workers to and from designated locations. - Ensuring adherence to all traffics laws and regulations. - Maintain a clean bus interior and to ensure a safe and comfortable environment for passenger - Conduct pre-trio and post-trip inspections to ensure the bus is in proper working conditions - Maintain accurate records of daily trips, including mileage, fuel consumption and passenger counts

• Maintain accurate and up-to-date financial records, including tracking expenses and income.
• Reconcile bank statements and credit card accounts, ensuring all transactions are accurately recorded.
• Prepare and issue invoices to clients or vendors.
• Track payments and follow up with clients or customers on overdue accounts.
• Assist in the processing of payments, ensuring they are accurate and timely.

Requirement

Diploma/bachelor Degree

Working experience - min 1 year

Job Responsibilities:

1. Network Setup and Maintenance:

Help set up and keep the organisation's network running smoothly by following the network design, ensuring everything works well, is reliable, and can handle future growth.

2. Security Management:

Follow and monitor security policies to protect the organisation's IT systems, including managing firewalls, VPNs, and security systems, and suggest improvements when needed.

3. Troubleshooting and Support:

Provide level 2 and 3 support for network and security issues. Escalate complex problems to the IT Manager when necessary and assist the Help Desk with general IT support.

4. Backup and Disaster Recovery:

Carry out and maintain backup and disaster recovery plans to minimise downtime and prevent data loss during problems.

5. System Monitoring:

Regularly monitor network performance and security alerts. Respond to issues promptly and take preventive steps to avoid problems, either directly or by working with external partners.

6. Documentation:

Keep all documentation related to network settings, security procedures, and IT support processes up to date so the IT team can easily access them

7. Compliance and Audits:

Ensure the network and security systems meet industry standards and assist in audits or assessments.

8. Collaboration:

Work closely with the IT Manager to align network and security efforts with broader IT goals and provide support when the IT Manager is unavailable.

9. User Training and Support:

Show good security practices and help train staff on network security. Provide general IT support to ensure everything runs smoothly.

10. Vendor Management:

Work with external vendors for network and security projects to ensure services are delivered on time and within budget.

Job Requirements:

Networking and Cybersecurity Skills:

• Good knowledge of setting up and managing network systems, including experience with routers, switches, firewalls, and VPNs. Understanding cybersecurity, such as threat management, is a plus, and certifications like CISSP, CEH, or CompTIA Security+ are preferred but not required.

Willingness to Learn:

• A strong desire to keep learning about the latest trends and technologies. Being open to taking courses on networking, cybersecurity, and IT support is important.

Experience with Tools:

• Some hands-on experience with network management tools and cloud-based networking and security services.

Problem-Solving Skills:

• Good at analysing problems and coming up with effective solutions for network and security issues.

Communication and Teamwork:

• Able to explain technical information clearly to people who may not have a technical background. Comfortable working in teams and willing to step in and help with IT Manager and Help Desk roles when needed

This role requires strong technical expertise, proactive problem-solving, and the ability to collaborate within a small team.

Scope of Work:

1. Remove carton boxes containing items from wooden pallets.
2. Transport carton boxes to nearby designated areas within the facility using trolleys.
3. Prepare the items for recycling/disposal by removing parts of the items and sorting them into separate containers. Seal the containers.
4. Transport carton boxes or filled containers between designated areas within the facility using trolleys.
5. Any other light general labour or simple administrative works as instructed by the Board.

• Duration: 3 months (tentatively December 2024 to February 2025, excluding Public Holidays)
• Manpower Required: 10-20 personnel
• Work Schedule:
  • Weekdays (Monday to Friday)
  • Hours: 9am to 5pm (7 working hours, with lunch break from 12-1pm)
• Work Location: designated facilities

EA License No.: 96C4864

Reg. No.: R22110485

Electrical engineers design, develop, test, and oversee the manufacturing of electrical equipment and systems. They also manage projects, ensure safety standards are met, and collaborate with other engineers and technicians. Some of their responsibilities include:

• Designing systemsElectrical engineers design electrical systems for a variety of applications, including automobiles, aircraft, and power generation equipment. They also design and draft construction drawings.
• Managing projectsElectrical engineers manage engineering projects, including timelines, resources, and teams. They also track work progress to ensure projects are delivered on time and meet specifications.
• Ensuring safetyElectrical engineers ensure that installations and applications meet safety standards and are in line with customer needs. They also carry out work in accordance with safety procedures.
• CollaboratingElectrical engineers often collaborate with teams from other departments, so they need to be able to communicate complex ideas clearly.
• Analyzing performanceElectrical engineers perform quality and performance analysis on new and legacy systems. They also summarize data and report on test results.
• Preparing budgetsElectrical engineers examine the needs of new equipment, calculate costs, and help prepare budgets.

Electrical engineers should have strong organizational and communication skills, as well as problem-solving abilities, attention to detail, and a deep knowledge of electrical engineering codes and safety standards.

Tasks and dutiesMaintaining equipment, including minor repairs to fixtures and fittings. Cleaning the building common areas including mopping and sweeping the front entrance, maintaining driveways, footpaths, stairwells, corridors , and removing rubbish, carpark control and painting touch-up

Job Description & Requirements

Job responsibilities and requirements

- Remote/On-site diagnosis and troubleshooting technical issues, including account setup and network configuration on the End-User devices

- Manning helpdesk calls and emails and providing prompt and accurate feedback to customers

- Manage/Change request on client site equipment

- Ensure all issues are properly logged

- Follow-up with clients to ensure their IT systems are fully functional after troubleshooting

- Provide good customer service experience

- Able to work on night shift (3 days work and 3 days off)

Work experience – 1 year or more

Languages: Mandarin and English

Install, maintain, and repair a variety of products, ranging from cabinets to insulation to tile to drywall
Perform work in accordance with safety best practices
Maintain tools and equipment in safe operating condition
Conduct building inspections and identify needed repairs
Document repairs and maintain thorough records
Cut, shape, and alter materials as needed
Build doors, cabinets, and windows
Measure and mark materials for alterations

Detention Sessions (DS) Co-ordinator- Assist HOD & SH Student Management

(a) Supervise DS Monday to Friday, after school till 4.30pm;

(b) Implement, monitor and supervise DS and maintain consistency in process and following up procedures;

(c) Follow-up with defaulters;

(d) Upkeep, maintain and compile detention records and data;

(e) Revert to Form Teachers (FTs) on detention attendance;

(f) Maintain DS as an effective deterrent mesasure for truancy and late coming;

Maintain smooth operations of the Student Management (SM) Centre

(a) Maintain and upkeep the operations and data records at Student Management Centre (include loan and issue of items, lost and found, early leave from school premises, attend to unwell students, update late-coming and attendance records into school data management system, etc.)

(b) Attend to students’ drop in at Student Management Centre during and after school hours and liaise to update teachers/ Year Heads (YH) / Heads of Department (HOD) / School Leaders (SL) when needed

Case Management and follow-up

(a) Collaborate with Student Management Team to monitor the development of students sent for disciplinary measures.

(b) Refer and update HOD/ YH/ SL on potential issues related to pupils and school discipline, based on information & personal observation.

(c) Conduct follow-up actions with students offenders after investigations conclude such as monitoring and supervising the completion of assignments, on in-house suspension, afterschool detention, etc.

(d) Daily sign-in/out for students on movement monitoring

(e) Assist HOD and YH to follow up on frequent absentees,

(f) Accompany officers on house calls and home visits.

(g) Assist HOD/SM to liaise with Police/ relevant authorities to verify students’ involvement, and case follow-ups, where needed.

Maintain school tone

(a) Work together with other School Management team members and Operations Managers (OM) in ensuring school security and maintaining overall school tone.

(b) Conduct regular monitoring and foot patrolling within and outside school

(c) Active monitoring of non-structured school hours where student masses gather such as recess and after school to prevent disruptive behaviours.

(d) Check on external visitors and liaise with other school officers to attend to visitors’ needs.

Other duties

(a) Collaborate with relevant HOD/Key Personnel in-charge of School and National examinations, to provide support during the examination period, by:-

(b) patrolling to ensure conducive environment and school tone

(c) perform escort duties

(d) managing students at waiting area during oral examination

(e) Assist the Physical Education Department during sport / game activities and events in/ outside school.

(f) Assist in monitoring After School Engagement programmes for at risk pupils (under the GEAR UP Programme).

(g) Assist in monitoring students identified for

EA License No.: 96C4864

Reg. No.: R22110485

Job Description & Requirements

- Need to operate cashier system for Payment transaction and dispense icecream + pack pastries for customers when they buy over the counter. Training will be provided.

- Simple baking required. Training will be provided.

- Required to work either Sat or Sun - 10am to 7pm.

- 3 to 4 days a week.

- food hygiene cert preferred.

- Friendly personality.

- Hat/apron/mask provided.

- Must communicate in English and able to read English too.

Hourly rated at $10+/hr with incentive if sales hit quota.

1. Perform local purchase and overseas indent of goods.

2. Manage factory audits and document control.

3. Perform cost margin analysis of production.

4. Lead and manage ongoing and new projects.

5. Good in excel skillsets and high EQ.

6. Able to work under pressure and with cross functional teams.

7. Good communications and written email skills.

Job Description & Requirements

Able to process Work Pass ( WP, S pass EP ) foreign worker levy

Able to do payroll

Able to calculate OT etc

Do MOM survey form

Other ad hoc admin assignments as and when assigned my management

Should possess at least a diploma or a degree in Human Resources

Self starter at least 2 years in the relevant job function

Ability to recruit job openings and post on social media sites

Job Description & Requirements

1. Assist the accounts, purchaser, sales support in data entry

2. Assist in filing daily records, generating invoices

3. Assist in stock take, printing labels for production etc

4. Assist in answering telephone call queries

5. Any other ad hoc duties as assigned.

6. Assist in admin jobs as and when management assigns along the way.

Orientation started and introduced all the artiste crews’ members to each other; daily performance gets ready to start performing singing and dancing on the stage from 9pm to 2am.

2. Responsible for the rehearsal, audition and selection process for all candidate applying for the performing artiste position.

3. Identify the strengths and weakness of Each and every individual performing artiste for efficiency in allocation of performing roles.

4. Monitor the on-stage performance levels of all performing artistes monthly and feedback to the artiste for corrective measures (when necessary).

5. Work with producer on the artiste performing time slots and make the necessary adjustments when the need arises.

6. Ensuring the overall discipline level among the band members in conforming to rules and regulations.

7. Enforcing discipline and accept zero tolerance.

8. Represent the performing artistes to attend all management meetings.

9. Responsible for the audition, evaluation selection process for all candidates applying for the performing artiste position.

10. Memorize lyrics and routines of song selection for optimal performance standards

11. Interpret music or dance and perform in production.

12. Fine tune with others artiste and all the other band members, ensuring smooth operation and ready to perform on the stage at any time in top condition and produce excellence production.

13. Share her stage experience with the other junior artiste.

14. Negotiating contracts and fee, booking venue and handling publicity.

15. Foster and strengthen teamwork.

The Beginning Infant Educator builds relationships with infants and toddlers and looks out for their developmental needs and milestones so as to be able to respond to their needs appropriately. He/She contributes to the creation of a secure environment for infants and toddlers through nurturing respectful, responsive and reciprocal relationships. He/She executes the required curricula and programmes, and creates a quality learning environment. To provide holistic care for infants and toddlers, the Beginning Infant Educator establishes relationships and partnerships with different stakeholders. He/She also engages in professional development and reflective practice, under the guidance of his/her leaders.

we prefer candidate to work for full time.

Interested candidate may Whatsapp:

https://api.whatsapp.com/send?phone=6596724089&text&source&data

Or call me:96724089 (Miss Corinne)

Responsibilities:

• Lead and guide the quantity surveying team in contracts administration to ensure quality and timely delivery of their assigned tasks and responsibilities.
• Negotiate with subcontractors and monitor their performance to ensure compliance and adherence to project timelines.
• Advise and resolve requests for equitable adjustments, contract disputes, and claims with clients, consultants, and subcontractors.
• Prepare and monitor project cost budgets and cash flow, track changes in design/construction work, manage variations, and adjust budget projections accordingly.
• Collaborate closely with the project team and oversee the quantity surveying team in the analysis, evaluation, and negotiation of quotations to ensure timely awarding of contracts to subcontractors and suppliers.
• Draft contractual correspondence and ensure the timely finalization of accounts with clients and subcontractors.
• Participate in the project tender process, including leading the team in tabulating quantities and pricing.
• Perform other duties as assigned.

Requirements:

• Degree in Building, Quantity Surveying, or equivalent.
• At least 8 years of relevant experience in the full cycle of construction project administration.
• Experience working in a Singapore Consultant Company is preferred.
• Experience with Singapore A1 Main Contractors and HDB BTO projects is an advantage.
• Strong planning and organizational skills to meet deadlines.
• Essential knowledge of cost economics.
• Strong command of English.

This is a contract role, will be converted to full-time depending on performance.

Responsibilities:

• Immediate processing of incoming purchase orders from vessels
• Send orders to appropriate suppliers for quotations
• Negotiate prices and follow up on orders with suppliers
• Assess incoming quotations and confirm supplier selection after approval by Superintendent/Technical Manager or higher authority
• Collaborate closely with warehouse and suppliers to ensure timely delivery
• Provide forwarding instructions to the supplier
• Keep vessels and Vessel Managers informed about deliveries
• Communicate with vessel’s port agents
• Handle custom clearance
• Arrange formal bookings for service and repairs based on the Vessel Manager’s practical arrangements
• Maintain and update the supplier database on various platforms

Job Requirements:

• Diploma holder in a related field/discipline
• Self-driven individual with at least 3 years of experience in the marine industry is a MUST
• Demonstrates initiative and ability to multi-task
• Resourceful with strong negotiation skills
• Tech-savvy, adaptable to working with ERP

Job Purpose

The Site Supervisor will oversee and manage on-site construction activities, ensuring that projects are completed on time, within budget, and in accordance with quality and safety standards. This role involves coordinating with project managers, contractors, and workers to ensure seamless execution of project plans.

Key Responsibilities:

1. Project Coordination and Supervision

• Supervise daily site activities and operations to ensure work progresses as planned.
• Coordinate with client, subcontractors, and workers to execute project tasks effectively.
• Ensure project milestones and deadlines are met by monitoring progress and resolving on-site issues.

2. Quality Assurance and Compliance

• Inspect construction work to ensure it adheres to drawings, specifications, and quality standards.
• Address any non-compliance issues promptly, ensuring corrective measures are implemented.
• Maintain documentation of quality checks and site reports.

3. Health and Safety Management

• Enforce adherence to health and safety regulations on-site to create a secure working environment
• Conduct regular safety audits and toolbox talks to educate workers about safety protocols.
• Investigate accidents and incidents, preparing detailed reports and implementing preventive actions.

4. Material and Resource Management

• Monitor and manage the delivery and use of construction materials to prevent shortages or wastage.
• Maintain accurate records of inventory and usage to align with project budgets.
• Ensure all equipment is functional and properly maintained

5. Stakeholder Communication

• Act as the main point of contact between site staff, project managers, and clients.
• Provide regular updates on project status, highlighting potential risks or delays.
• Collaborate with the design and engineering teams to address on-site technical challenges.

6. Team Leadership

• Lead and motivate on-site workers to achieve project goals.
• Provide guidance and training to junior staff or newly recruited workers.
• Resolve conflicts among team members to maintain a positive work environment.

Qualifications and Skills:

Education and Certifications:

• Diploma in Civil, Mechanical, or Electrical Engineering, or a related field.
• Certification in site supervision, construction management, or equivalent is an advantage.
• Further Training: WAH supervisor, BCSS

Experience:

• Minimum 3–5 years of experience in construction site supervision or a similar role.
• Proven track record in managing on-site construction projects.

Technical Skills:

• Proficient in reading and interpreting drawings and specifications.
• Familiarity with construction equipment and tools.
• Knowledge of construction standards, safety regulations, and quality management.

Soft Skills:

• Strong leadership and decision-making abilities.
• Excellent communication and interpersonal skills.
• Problem-solving mindset and ability to work under pressure.

• Managing employees: Supervising staff, setting goals, and providing feedback
• Communicating: Relaying information to and from employees and upper management, and communicating company goals
• Ensuring compliance: Ensuring employees comply with company and legal policies and procedures
• Training: Training new hires and providing opportunities for professional development
• Managing workflow: Creating schedules, delegating tasks, and managing workflow
• Handling issues: Helping to resolve employee issues and disputes, and handling customer issues
• Reporting: Reporting performance records and evaluations to HR and senior management
• Hiring and firing: Assisting in the hiring and firing of employees
• Budgeting: Controlling budget information and taking corrective measures
• Maintaining a positive environment: Maintaining a positive environment and encouraging employees

An accounts administrator, also known as an accounts executive, is responsible for managing a company's accounts, including accounts payable and receivable. Their duties include:

• Handling payroll
• Recording invoices
• Managing other cash flow processes
• Documenting and updating a company's accounting database
• Reporting any discrepancies that may appear
• Preparing financial reports for upper management
• Liaising with third parties such as auditors and tax agents

To become an accounts administrator, you typically need a bachelor's degree in accounting, finance, or a related field, along with relevant experience in accounting or financial administration.

Benefits:

Meals provided

21 days annual leave

Health insurance benefit

Medical benefit

Dental benefit

POSITION OVERVIEW:

As an Operations Manager, you will play a crucial role in overseeing and optimizing the logistical and operational aspects of our business. Your responsibilities will include planning delivery routes, vehicle management, buffet monitoring, warehouse cleanliness, kitchen hygiene compliance, scheduling, stock management, on-site driver spot checks, client meetings, site reconnaissance, and troubleshooting during events.

KEY RESPONSIBILITIES:

Schedule and Delivery Planning:

• Plan efficient delivery routes for the next day, considering time, distance, and traffic conditions.
• Check orders in advance on the system to plan schedules and allocate manpower effectively.

Vehicle Management:

• Monitor and ensure the proper status, mileage, servicing, and fuel levels of all company vehicles.
• Regularly check and maintain the condition of driver vehicles to ensure safety and optimal performance.

Quality Assurance:

• Check and monitor daily buffets when the team is delivering food, ensuring quality and adherence to standards.
• Conduct spot checks on drivers during on-site setups to ensure adherence to operational standards.
• Ensure that the operations team follows kitchen hygiene protocols when entering the kitchen or handling food.

Warehouse and Storeroom Management:

• Ensure cleanliness and organisation in the warehouse/storeroom for efficient operations.
• Monitor and manage stock levels to prevent shortages or excess inventory.

Event Preparation:

• Attend meetings with clients, particularly for significant events, to discuss logistics and operational requirements.
• Conduct site reconnaissance to familiarize yourself with event locations and logistical details.
• Inspect delivery locations for details on loading/unloading bays, ensuring seamless delivery for drivers.

Event Management:

• Attend events and ensure both BOH and FOH are well coordinated.
• Address and rectify any sudden issues that arise during events to ensure smooth operations.
• Address and rectify any incident.

Requirement:

Catering experience is a must

Valid Class 3 licence

2 years experience in leading a team

Attention to detail

Willing to work outside of regular office hours

• Building relationships: Developing long-term relationships with clients and connecting with key stakeholders
• Managing accounts: Ensuring accounts are within budget and meet client needs
• Communicating with clients: Handling customer inquiries and requests, addressing concerns, and resolving conflicts
• Collaborating with internal teams: Working with other departments to ensure client needs are met
• Generating reports: Creating progress reports for clients and senior leaders
• Identifying opportunities: Identifying opportunities for upselling, cross-selling, and renewals
• Monitoring budgets: Monitoring client budgets and explaining costs or expenditures
• Following up with clients: Ensuring clients are satisfied with the company's products or services
• Contributing to sales strategies: Assessing product results, monitoring competitive products, and analyzing customer reactions