With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Sommelier supports the Restaurant Manager in overseeing the wine program at Basilico, ensuring it aligns with Conrad standards, brand pillars, and Hilton’s prescribed policies and procedures. The Sommelier is responsible for curating and maintaining the wine list, advising guests on wine selections, and enhancing the overall dining experience through expert knowledge of Italian wines and pairings.
What will I be doing?
As the Sommelier, you will be responsible for performing the following tasks to the highest standards:
- Assist in the daily operations of the restaurant, ensuring guest satisfaction is consistently monitored and promptly addressed throughout their dining experience, especially during peak service times.
- Be present during "golden time" (peak hours) to provide expert wine recommendations, assist with service, and ensure an elevated guest experience.
- Collaborate with the Restaurant Manager on creating Sales and Marketing plans that align with the restaurant's wine program and enhance guest engagement.
- Ensure the wine and beverage program remains within the operational budget, while maximizing profitability through cost control and strategic pricing.
- Work to increase restaurant profitability by driving wine sales, educating staff, and promoting upselling, while controlling operational costs.
- Ensure guest expectations are met or exceeded by providing a knowledgeable and professional wine service, tailored to their preferences.
- Liaise with the kitchen to ensure seamless pairing of food and wine, maintaining a consistently high standard of quality and creativity.
- Collaborate with housekeeping to ensure a clean, well-maintained restaurant environment and a smooth flow of supplies like linen, flowers, and uniforms.
- Coordinate with the beverage department and suppliers to ensure efficient stocking and supply of wines and other beverages, while maintaining an up-to-date wine list.
- Work closely with stewarding to maintain a high standard of cleanliness and proper care of wine service equipment.
- Prepare weekly and monthly reports on wine sales, inventory, and any operational adjustments to ensure continuous improvement.
- Carry out any other responsibilities as directed by the Restaurant Manager, especially those related to enhancing the wine program and guest experience.
- Liaise with the training department to address staff development needs, particularly in wine knowledge and service.
- The management reserves the right to make changes to this job description at its sole discretion and without prior notice.
What are we looking for?
A Sommelier serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Excellent proficiency in reading, writing, and speaking English. A college degree is preferred, ideally in hotel or restaurant management.
- Minimum of 2-3 years of experience in a similar sommelier or wine service role.
- Extensive knowledge of food and beverage, including wine expertise, cost control, labour management, menu development, maintenance, merchandising, and basic accounting.
- Ability to manage multiple tasks simultaneously, with strong time management skills.
- Strong communication and organizational abilities.
- Attentive to guest requests with a focus on providing detailed, personalized service.
- Exceptional attention to detail and extensive knowledge of service standards and wine pairings.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
