A Sales Supervisor plays a critical role in supporting the success of an organization. They are the leader in coordinating the day-to-day activities of the sales representatives and ensuring that they are meeting their goals. The sales supervisor must work closely with the store manager, general manager, and production manager to communicate changing customer needs. As a liaison between the organization and the customers, the production supervisor must anticipate changing customer needs and design products that meet such needs.

Sales Supervisor Job Responsibilities

• Supervise the activities of the sales team including marketing activities like product activations.
• Assist the line manager to recruit, training, enumerating, and retaining a competent sales team.
• Provide reports to top management like sales reports, lead generation reports, customer complaints reports, and new customers’ on-boarded reports.
• Prepare sales presentations and other sales tools.
• Assist the line managers to ensure adequate client communication, maintain contacts with clients and provide feedback.
• Initiate sales activities, strategies, and sales plans required to build brand visibility.
• Serve as a point of reference to employees in terms of showing great work ethic, habits, personal character, and professional character.
• Develop and maintain accurate records of prospects, leads, pricing, sales activities, and active clients.
• Controlling company marketing expenses to ensure the marketing expenditure is kept within budget.
• Attend trade shows and other marketing events and represent the organization.
• Evaluate the performance of the sales team and seek ways to improve the team’s performance.
• Identify the trends in the market, both current, and future that are likely to affect the performance of the organization.
• Ensure the items are displayed correctly in the malls, supermarkets, and other sales points.

Sales Supervisor Skills/Abilities/Knowledge

• Bachelor’s degree in a business-related course with emphasis on marketing.
• Proven work experience in marketing and achieving set targets.
• Excellent communication skills, both written and verbal communication.
• Ability to lead and motivate a sales team, and put in place measures to retain a great team.
• Excellent selling skills, ability to close deals, and deal with post-purchase anxiety.
• Excellent selling skills, people-oriented, and ability to motivate a team.
• Ability to identify potential areas of growth and identify new business partnership opportunities.
• Strong organization skills and multi-tasking skills.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Roles & Responsibilities (Malaysian Citizens also welcome to apply)

Job Scope (General):

• Responsible for the full spectrum of Accounts Payables and Accounts Receivables.
• Prepare monthly accounts closing.
• Ensure month-end and yearly closing deadlines are met.
• Analyze financial data for decision-making.
• Prepare quarterly GST submissions.
• Prepare management reports
• Prepare and collate all information request for internal and external audits.
• Oversee payments and collections.
• Maintain and reconcile accounts.
• Ensure compliance with policies and regulations.
• Prepare and file tax returns.
• Manage cash flow and working capital.
• Resolve financial discrepancies and improve processes.
• Contribute to special projects and strategic planning.
• Other ad-hoc duties as assigned.

Requirements:

• Working hours: Monday to Friday, 9am to 6pm
• Location: Jalan Besar
• Able to start work immediately
• Minimum Diploma in Accountancy with relevant experience.
• Minimum 2 years of experience handling full set of accounts.
• IT-savvy and proficient in Microsoft Office.
• Hands-on experience in accounting systems will be advantageous.
• Proactive, independent and meticulous.
• Able to multi-task and work under pressure.
• Good communication and interpersonal skills.
• Able to work independently and as a team.

For interested parties, please send your resume to: [email protected]

SN Real Estate Pte Ltd

Contact number: +65-8586-1388 (WhatsApp)

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople
• · Developing goals for the development team and business growth and ensuring they are met.
• · Training personnel and helping team members develop their skills.
• Finding and developing new markets and improving sales.
• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey.

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food & Beverage at all Marriott & Garcha Group restaurants and bars.

Responsibilities include but are not limited to:

· Recruiting and HR matters such as, but not limited to: posting jobs on WSG and Jobstreet; scheduling interviews; processing applications; negotiating contracts; vetting time-sheets; ensuring payroll correctness including but not limited to leave and PH allocation.

· maintain a filing system in line with established standards, ensure others to so as well

· Assist in the insurance claims and surveys per government agency requirements

· Respond to queries from finance related to HR

· Submit and reconcile expense reports

· Write letters and emails on behalf of other Management

· Handle sensitive information in a confidential manner

· Develop and update administrative systems to make them more efficient

· Maintain up-to-date employee records

· Participate in task forces and committees as requested

· Any other duties / tasks as requested by management

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food & Beverage at all Marriott

We are looking for candidates who can build The Garcha Group brand digitally on all platforms leading to direct measurable revenue for all hotel rooms and F&B outlets.

Responsibilities include but are not limited to:

- Be a brand guardian for The Garcha Group, setting the tone as well as the look & feel ofall communication.

- Create and execute social media calendar for daily content on social channels such as

Facebook and Instagram.

- Create and execute EDM schedule.

- Review and respond to all reviews on social media, Marriott and OTA channels within 24

hours.

- Initiate and maintain a yearly schedule of events for marketing campaigns.

- Plan, coordinate and execute marketing campaigns both room-side as well as F&B at

property level, enabling more customized and need based marketing.

- Create and organise photography, videography and associated editing for all marketing

needs.

- Maintain and update Marriott and "vanity" hotel and F&B websites' content to ensure all

communication is up-to-date and on brand

- Create and ensure version control of all graphic collateral assets in all departments of all

hotels and F&B.

- Coordinate PR events with and independently from PR company, and continue

relationships/partnerships.

- Assess, recommend, and develop and maintain relationships with influencers, through a

planned schedule of invitations to hotel inspections and hosted events.

- Respond to all emails within 24 hours regarding any marketing and influencer

opportunities.

- Be up to date with online, above the line, below the line market trends and new

developments.

- Actively monitor competitors' online, above the line, below the line marketing programs

- Identify other online marketing opportunities to increase brand and hotel awareness from

time to time.

- Drive traffic and conversion for the F&B dining venues website, ensuring offers are relevant to the market and produce results

- Maintain and update website content to ensure brand standards and web audit goals are met

- Create awareness and visibility of F&B website through Search Engine Optimization and Display Media

- Ensure optimal utilization of Marriott digital tools and channels to maximize marketing coverage

- Manage social media channels to build brand reputation and loyalty through relevant and engaging content that is brand compliant

- Ensure hotel meets Marriott’s social media measurement goals

- Develop social media campaigns and strategies to increase hotel’s presence and participation

Other Projects/Responsibilities:

• Identify online marketing opportunities to increase property visibility and awareness

• Keeping abreast with online market trends and new developments

• Actively monitor competitors’ pricing and marketing programs

• Support and give advice on any-related digital / online initiatives

• Develop annual digital marketing strategy for the hotel

• Produce videos and/or prints for media marketing purposes

Perform cleaning services to household.

Mopping, sweeping, ironing and cleaning of domestic houshold toilets

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

Marriott Hotels:

· Duxton Reserve Singapore, Autograph Collection

· Maxwell Reserve Singapore, Autograph Collection

· The Vagabond Club, a Tribute Portfolio Hotel

· The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

· As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates

· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

POSITION SUMMARY:

- Process all reservation requests, changes, and cancellations received by phone, fax, or mail.

- Ensure that all correspondence are replied within 24 hours.

- Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.

- Explain guarantee, special rate, and cancellation policies to callers.

- Accommodate and document special requests.

- Answer questions about property facilities/services and room accommodations.

- Follow sales techniques to maximize revenue. Input and access data in reservation system.

- Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.

- Follow proper escalation procedures when addressing guest concerns.

Key Requirements

• At least 1 year experience in a similar role
• Fluent in English (Written and Spoken)
• Excellent telephone & email etiquette

About the Company

Our Client is a leading producer of industrial equipment and tools.

Responsibilities

We're looking for a proactive and detail-oriented Assistant Accountant to support the accounting department.

• Lead and handle entire accounts payable, accounts receivable and general ledger functions;
• Generate and validate invoices for AP processes;
• Handle claims and payment preparation;
• Ensure accuracy of invoices, monitoring process;
• Responsible for receipts and documents;
• Process monthly reports and statements;
• Collaborate closely with internal departments for AR related processes;
• Manage prepayments and handle journal;
• Ensure accuracy of ledgers and accounts;
• Lead bank reconciliations;
• Support other finance related tasks.

Requirements

• Degree or Diploma in Finance, Accounting or any other relevant field of study;
• Experience handling AP, AR and GL functions;
• Excellent understanding of international accounting standards;
• Proactive with good problem solving skills;
• Ability to work well in a dynamic team, as well as ability work effectively independently;
• Excellent communication and interpersonal skills.

Employment Details

• Excellent work environment with a supportive culture;
• Attractive remuneration and benefits.

Get in touch with us

If you’d like to explore this opportunity, please reach out to Cleon Tan (Regn No. R1547199) at [email protected] for a confidential discussion.

FCS CAREERS PTE LTD (EA 94C4359)

Data Protection Notice: By submitting any application or resume to us, you acknowledge that you have read, understood, and agreed to our Data Protection Policy (www.fcs-careers.com/about/data-protection), and that you consent to the collection, use and/or disclosure of your personal data by us for the purposes set out in the Policy. You may withdraw consent or make an access or correction request in respect of your personal data, however, depending on the nature or scope of such request, we may not be able to continue providing services to you. For any request, enquiry, or feedback, please contact our Data Protection Officer ([email protected]).

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Job Description

1. Manages group room enquiries (10 or more rooms / people) and related functions, dealing from receipt of request to contracting and payment.

2. Liaise with in-house departments for a quick and smooth execution and conversion of group business. Maintains ownership of group blocks, including pickup numbers, reservation methods, billing, and proper treatment of VIP guests.

3. Manages site inspections, organizing visits, room allocation, inspection of rooms and coordinates all departments to execute a perfect showcase of the hotel, providing accurate information on visitors

4. Speaks with others using clear and professional language; prepares and reviews written documents accurately and completely; answers telephones using appropriate etiquette.

5. Develops and maintains positive working relationships with others; listens and responds appropriately to the concerns of other employees.

6. To meet and exceed individual assigned sales goal and shared responsibility for team members for achievement of total department sales budget.

7. To conduct 5 sales calls daily and 3 sales activities ie Entertainment & Site Inspection per week.

8. To identify and develop new potential accounts (to prospect at least 2 new accounts per week).

9. Develop sales plans to generate business from identified markets/accounts.

10. Determine corporate account needs and initiate sales activities of each assigned market/account to enable future bookings.

11. Continuously communicate the benefits and ongoing promotions of the hotel to the customer.

12. Management and growth of corporate accounts by tracking individual transient, group and catering production goals.

13. Negotiate transient rates for assigned accounts.

14. Prospect new business through phone solicitation, physical sales calls, site inspections, trade shows, sales blitz, e-mail, research via newspapers & online resources.

15. Gather market intelligence: new product ideas, competition activities, new customer trends and performance.

16. Be actively involved in ensuring prompt follow-up on incoming phone calls, site inspections, proposal / inquiries. Accuracy in booking, commitments to customer on all sales/operational documents and adhering to the standards set by the department in execution and filing of all said documents.

17. Be a team player motivating peers and subordinates in support of department goals in sales and operations. To manage and develop Interdepartmental relations while not compromising customer satisfaction, revenue, profitability or associate morale of department / Hotel. To initiate team building activities.

18. To adhere to personal behavioral norms of integrity such as grooming, ownership, contactability, accountability, responsibility, visibility and punctuality.

19. Perform any other duties assigned by owner according to changing business, economic, customer needs or restructure within Sales & Marketing Department.

20. Additional leadership responsibilities as assigned.

An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

Marriott Hotels:

· Duxton Reserve Singapore, Autograph Collection

· Maxwell Reserve Singapore, Autograph Collection

· The Vagabond Club, a Tribute Portfolio Hotel

· The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

· As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates

· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

Responsibilities:

Food & Beverage Service

· Develops plans and prioritises, organises, and manages resources to accomplish business goals within a specific period.

· Maintains the bar training manual and conduct departmental service training in coordination with the Learning and Development Manager.

· Supports review simulation processes and update evaluation criteria for a smooth operation. Interacts with guests and colleagues in a friendly and courteous manner.

· Has extensive knowledge of our food & beverage menus. Takes orders and can confidently offer different menu options and advice.

· Remembers a guest’s preferences to extend a personalised service.

· Takes guest’s food & beverage orders accurately and assures correct input into the Point-of-Sale system.

· Ability to anticipate a guest’s needs. Verifies guest satisfaction with each table during service. Serves food and drinks in a timely and efficient manner.

· Makes sure that all products served are accounted for on the final bill before presenting it.

· Clears tables throughout the guest’s experience in accordance with the hotels standard operating procedure.

· Delivers all checks and reports to the appropriate place according to established standards. Adjusts service to suit guests’ requests and personalises any interaction with them.

· Uses a Heartist® approach – making guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.

Overseeing Daily Operations and Achieving Targets

· Maintains the quality and consistency of the beverage program and service within the outlet.

· Able to monitor an operating par stock of OS&E and beverage.

· Adheres to outlets recipes in Material Control.

· Ensures that a maintenance equipment checklist is conducted on weekly basis.

· Liaising with the Engineering and Housekeeping team as necessary. Ensures the outlet and related areas are kept to HACCP and hygiene standards.

· Always ensures cleanliness and appearance of the outlet and related areas.

Provide a Leading and Consistent Guest Experience

· Promotes sales through direct guest contact.

· Constantly obtains guest feedback during operation to ensure satisfaction.

· Assists in building a loyal following and return guest database.

· Handles guest complaints and comments competently and swiftly.

· Maintains levels of confidentiality and guest, colleague, and operator discretion at all times.

Management and Leadership of Outlet

· Displays cultural affinity and shows empathy to all team members. Observes a colleague’s individual performance, grooming and punctuality.

· Assists in recruitment and to induct and train new colleagues.

· Supports project management, including research of equipment, materials, supplies and methods. Sourcing and negotiating with qualified suppliers or contractors, reviewing contracts, and quality control during all stages of the project.

· Checks daily opening and closing duties.

Marketing Plan and Revenue Management

· Able to confidently answer all questions and feedback regarding hotels and respective Food and Beverage outlet.

· Makes recommendations to the Management regarding other potential sources of revenue.

· Implements appropriate and effective measures to improve cost control of expenses and labour.

· Ensures all reports generated are accurate before submission.

Training, Learning and Development of the Team

· Responsible to arrange training for all colleagues in line with established training requirements.

· Conducts regular on the job trainings for colleagues to develop their skills and knowledge. Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

· Assists and guides the departmental orientation of new colleagues.

· Adheres to fire and safety, emergency procedures.

· Follows NEA hygiene rules and regulations are met and achieve.

An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

Marriott Hotels:

· Duxton Reserve Singapore, Autograph Collection

· Maxwell Reserve Singapore, Autograph Collection

· The Vagabond Club, a Tribute Portfolio Hotel

· The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

· As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates

· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey.

- 3 days 2 nights yearly staycation including all meals and beverage in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food & Beverage at all Marriott & Garcha Group restaurants and bars.

Job Description & Responsibilities:

- Personally, and frequently verify that the guests are receiving the best possible restaurant service (breakfast, lunch, executive lounge, dinner, Bar, Events).

- Ensure restaurants have the correct “vibe” at all times; ensuring the sound, light, look of everything, including staff look/uniform/attitude reflects the brand.

- Attend and complete Marriott L&D and Lobster Inc. trainings constantly (learning never stops).

- Communicate politely and effectively with the culinary team.

- Entertain guests in a consistent, professional and positive attitude.

- Maintain high standards of sanitation and cleanliness per Singapore Government and Marriott Standards.

- Monitor the quality and quantity of all food and beverage items served.

- Inventory management and reporting routinely.

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Job Description:

• Tactical sourcing for food and non-food categories related items
• Ongoing assessment, strategic sourcing and supplier relationship management
• Drive alignment within all the units, update procurement processes and comply with procurement best practices
• Identify opportunities for long term relationships/partnerships
• Cost Control

Job Requirements:

• Minimum ‘O’ Level and above with at least 2 years of working experience in purchasing in the Hospitality industry
• Good communications & negotiation skills
• Good analysing and coordination skills
• Proficient in Microsoft applications
• Positive attitude and able to work independently and as well as in team
• Altminds/orderEZ system knowledge preferred

An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

Marriott Hotels:

· Duxton Reserve Singapore, Autograph Collection

· Maxwell Reserve Singapore, Autograph Collection

· The Vagabond Club, a Tribute Portfolio Hotel

· The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

· As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates

· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

Job Description:

• Review all facilities with an aesthetic eye for detail;
• Be well-organized and able to be hands-on to trouble-shoot and fix issues related air conditioning (Daiken VRV), plumbing, humidity related issues, all M&E issues, service provider management, and optimize efficiency while reducing operating costs.
• "Can-do" attitude with resourcefulness and phenomenal efficiency can set you apart among our candidate pool.
• The goal is to ensure our accommodations is problem-free;
• Managing the upkeep of equipment and supplies to meet health and safety standards;
• Trouble-shoot, plan and coordinate all installations and repairs of (telecommunications, heat, electricity etc.) and refurbishments;
• Hands-on as well as manage the upkeep of buildings, equipment and supplies to meet health and safety standards;
• Inspect buildings’ structures to determine and implement the need for repairs;
• Obtain comparative quotations;
• Review utilities consumption and strive to minimize costs;
• Supervise foreign staff facilities staff (handy-men) and external contractors;
• Control activities like waste disposal, building security etc.;
• Handle insurance plans and service contracts;
• Keep financial and non-financial records;
• Maintain all trackers.
• Any other jobs requested by management.

An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

Marriott Hotels:

· Duxton Reserve Singapore, Autograph Collection

· Maxwell Reserve Singapore, Autograph Collection

· The Vagabond Club, a Tribute Portfolio Hotel

· The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

· As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates

· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

Job Description:

• Review all facilities with an aesthetic eye for detail;
• Be well-organized and able to be hands-on to trouble-shoot and fix issues related air conditioning (Daiken VRV), plumbing, humidity related issues, all M&E issues, service provider management, and optimize efficiency while reducing operating costs.
• "Can-do" attitude with resourcefulness and phenomenal efficiency can set you apart among our candidate pool.
• The goal is to ensure our accommodations is problem-free;
• Managing the upkeep of equipment and supplies to meet health and safety standards;
• Trouble-shoot, plan and coordinate all installations and repairs of (telecommunications, heat, electricity etc.) and refurbishments;
• Hands-on as well as manage the upkeep of buildings, equipment and supplies to meet health and safety standards;
• Inspect buildings’ structures to determine and implement the need for repairs;
• Obtain comparative quotations;
• Review utilities consumption and strive to minimize costs;
• Supervise foreign staff facilities staff (handy-men) and external contractors;
• Control activities like waste disposal, building security etc.;
• Handle insurance plans and service contracts;
• Keep financial and non-financial records;
• Maintain all trackers.
• Any other jobs requested by management.

An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

Marriott Hotels:

· Duxton Reserve Singapore, Autograph Collection

· Maxwell Reserve Singapore, Autograph Collection

· The Vagabond Club, a Tribute Portfolio Hotel

· The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

· As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates

· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

Primary Responsibilities

· Oversees Daily Operations and Achieving Targets

· Works closely with the manager to forecast sales, covers and payroll costs.

· Supervises the daily operation and ensures sufficient manning coverage for operations.

· Assigns the supervisors with responsibilities and tasks that they are best suited for.

· Ensures that all duties, tasks, and services are carried out according to the required standards as prescribed by the hotel.

· Consistently adheres to timeline of deliverables.

· Maintains consistency in quality of food, beverage, and service above all else.

· In the absent of the manager, attends briefings and meetings held by the department and updates all latest policies as needed.

· Possesses in depth and supervision knowledge of all food and beverage menus and its preparations and presentations.

· This includes in depth and supervision knowledge of bar and wine operations.

· Detailed knowledge and experience in establishing, training, and executing sales techniques and marketing plans.

· Always ensures cleanliness and appearance of the restaurant and related areas and takes immediate action if needed or required. Familiarises self with the hotel’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.). Is present in the operation during all meal periods.

Provides a Leading and Consistent Guest Experience

· Is pro-actively engaged in guest service.

· Promotes sales through direct guests’ contact.

· Constantly obtains guest feedback during operation to ensure satisfaction and builds loyal following/return guest’s database.

· Handles guest complaints and comments competently and swiftly.

· Leads the service team to personalise guest experience and in accordance with Hotel Standards.

· Builds strong relationship with local guests and builds loyal following as foundation for a successful operation.

· Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times.

Management and Leadership of Outlet

· Is a mentor and role model.

· Proactive, innovative with in depth Food & Beverage and market knowledge

· Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods.

· Leads and supports the team to be consistent in service standards, executes a collaborative and enabling leadership style.

· Provides regular team meetings for training and arranges examinations for the team members to achieve higher standards and skills.

· Drives the team to achieve common goals and builds strong team work.

· Uses the performance review process to identify and develops talent for growth.

· Manages performance issues by using various coaching styles.

· Displays cultural affinity and shows empathy to all team members.

· Assists the manager to coach and trains team members to prepare them to move to the next level within 14 – 24 months.

· Works closely with the manager to review work performance of all colleagues to make sure that established procedures and policies are being followed.

· Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions. Actively enforces colleague motivation and team building.

· Observes colleague’s individual performance, grooming and punctuality.

· Performs colleague appraisals and executes disciplinary actions if required.

· Provides a level of Safety and Security for guests and colleagues.

· Assists in recruitment, inducts, and trains the team who are competent and confident.

· Ensures grooming and hygiene practices of colleagues are in line with the hotel and National Environmental Agency standards.

· In the absent of the manager, attends daily meetings and all other meetings, which fall under his/her jurisdiction, follow directives given and advises the manager on topics of importance.

· Attends monthly departmental meetings and communicates with the team. Follows up on projects assigned if any.

· Checks daily opening and closing duties.

Marketing Plan and Revenue Management

· Comfortably and confidently answers questions and attends to queries or feedback regarding the restaurant.

· Makes recommendations to the manager on other potential sources of revenue e.g. promotions etc.

· Works closely with the manager to implement appropriate and effective measures to improve control of costs, expenses, and labour.

· Submits monthly sales analysis with improvement action plan.

· Uses revenue management tools to generate reports.

· Ensures all reports generated are accurate before submission.

Training, Learning and Development of the Team

· Conducts regular on the job trainings for colleagues to develop their skills and knowledge.

· Records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.

· Guides the departmental orientation for new hires.

· Ensures that colleagues are aware of hotel rules and regulations.

· Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Other Responsibilities

· Performs any other duties that may be assigned by the manager. Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency.

· Develops own knowledge and skills to grow as a leader.

· Ensures NEA rules and regulations are met and achieve.

· Performs any other duties and responsibilities that may be assigned.

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

POSITION SUMMARY:

- Process all reservation requests, changes, and cancellations received by phone, fax, or mail.

- Ensure that all correspondence are replied within 24 hours.

- Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.

- Explain guarantee, special rate, and cancellation policies to callers.

- Accommodate and document special requests.

- Answer questions about property facilities/services and room accommodations.

- Follow sales techniques to maximize revenue. Input and access data in reservation system.

- Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.

- Follow proper escalation procedures when addressing guest concerns.

Key Requirements

• At least 1 year experience in a similar role
• Fluent in English (Written and Spoken)
• Excellent telephone & email etiquette

This position reports to the company's operation manager and interfaces with the clinic naturopaths and clients. The officer's role is to support good customer relations, ensure and adopt continuous improvement in service standards, ensure all operational processes run smoothly and cost-efficiently, manage inventory and orders, and provide technical support for the naturopaths. The officer is expected to use digital skills in various in-clinic operation processes.

Listed amongst Marketing Magazine's Creative Agencies of the Year, PROTOCOL is a creative agency built for the bleeding edge of culture.

We are a proudly local, award-winning agency working with global brands such as Singapore Art Musuem, Meiji, luckin, Singpost, Mandai, Starhub, Nestlé, ENEOS, Meiji, amongst others.

We're also known for our creative spin-off projects like fifty-two and ChillPills which has garnered significant media coverage.

We run Main Street Commissary, a specialty coffee experience located right below our agency offices at 81 Rowell Road.

We are looking for a Content Planner to support our expanding portfolio of work and clients.

Description of Role

• Creative & strategic development of visual concepts, content pillars and ideas for ongoing accounts as well as corporate/business development.
• Copywriting and editing support across all accounts and corporate requirements including supporting the agency where required for all pre- production work from conceptualization, planning, scripting, storyboarding.
• Account servicing work including liaison with clients for day-to-day requirements and providing good, value-added consultancy in the strategic process
• Research and undertaking of trends in culture (be it music, film, tv, sports, gaming, and relevant socio-political topics) as well as social media channels from TikTok to Instagram and YouTube and podcasts
• Supporting for analytics reports, community management and other corporate requirements.

Requirements

• Minimum 1-2 years experience in an advertising agency or related field

A construction supervisor's job is to manage and ensure the safety of a construction project. They are responsible for the day-to-day operations of a construction project, including:

• Planning: Creating daily to-do lists, breaking down large projects into smaller tasks, and prioritizing tasks
• Organizing: Managing orders and deliveries of construction materials, and organizing staff work schedules
• Controlling: Ensuring work is proceeding on schedule and within budget
• Supervising: Supervising workers and subcontractors, and ensuring they adhere to construction plans and safety regulations
• Inspecting: Performing equipment, material, and routine site inspections
• Communicating: Communicating project expectations and progress to clients, construction workers, and subcontractors
• Reporting: Writing up reports, budgets, and project plans, and presenting them to relevant stakeholders
• Safety: Ensuring adherence to health and safety regulations at all times
• Training: Assisting with the recruitment and training of new staff

A construction supervisor may also work closely with architects and other professionals.

Responsibilities:

• Lead and supervise the fabrication team, providing guidance and support to ensure optimal performance
• Develop and implement training to enhance team skills and knowledge
• Foster a positive work environment that encourages teamwork, innovation, and continuous improvement
• Plan, organize, and coordinate fabrication activities to meet production schedules and deadlines
• Foster good relationships within other shifts and work closely to ensure consistency
• Monitor fabrication processes to ensure adherence to quality standards
• Troubleshoot and resolve production issues promptly to minimize downtime
• Establish and enforce quality control procedures to ensure the highest standards of product quality
• Conduct regular inspections and audits of fabricated products and processes
• Collaborate with the Quality and Process Improvement Engineers team members to implement corrective actions as needed
• Manage inventory levels of raw materials and supplies necessary for fabrication processes
• Coordinate with procurement to ensure timely availability of materials and tools
• Optimize the use of equipment and resources to enhance productivity
• Promote a culture of safety within the fabrication department, ensuring compliance with safety regulations and protocols
• Conduct safety training sessions and regular safety audits
• Prepare and maintain accurate records of production activities, including output, quality metrics, and staff performance
• Generate reports for management on production status, challenges, and opportunities for improvement
• Utilize timekeeping system to monitor worked hours, planned leave, and unplanned absences
• Maintain Lean Management and 5S systems and monitor closely for adherence and continuous improvement
• Other duties and tasks as assigned

Required :

• Leadership and team management
• Quality control and assurance
• Technical knowledge of fabrication techniques
• Safety compliance and risk management
• Effective communication and interpersonal skills
• Managerial experience in a fast paced environment preferred
• Process documentation
• Excellent problem solving skills

An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

Marriott Hotels:

· Duxton Reserve Singapore, Autograph Collection

· Maxwell Reserve Singapore, Autograph Collection

· The Vagabond Club, a Tribute Portfolio Hotel

· The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

· As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates

· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

Job Description & Responsibilities:

As the Front Office Manager, you will be responsible for performing the following tasks to the highest standards:

· Maintain a high guest service focus by approaching your job with the guests always in mind.

· Drive departmental objectives for self and team, and work together to achieve the goal accordingly.

· Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both guests and colleagues.

· Be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.

· Flexible, respond quickly and positively to changing requirements including the performance of any tasks requested of you.

· Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals. Contribute ideas and suggestions to enhance operational/ environmental procedures in the hotel.

· Actively promote the services and facilities of hotels to guests and suppliers of the hotel.

· Actively seek verbal feedback from guests and team members at every opportunity.

· Agree on and implement actions to make improvements to guests’ experience.

· Positively deal with and learn from guest complaints and comments with follow-up and feedback to the Rooms Division/ Front Office Manager.

· Make sure all guest requests and queries are responded to promptly and effectively Be available to assist on duty in the hotels during any busy days or special events.

· Maintain presence in the lobby, setting the example to team members for guest service.

· Be proactive towards guests, assisting them with any reasonable requests, and train all team members to be observant before guests ask.

· Able to explain the standards to the team and train each team member individually with specific job skills checklists that relate to their responsibilities.

· Monitor and assess team members’ performance through regular review checks and feedback

· Develop action plans to address shortfalls in standards and identify shortfalls before they affect guest experience.

· Demonstrate positive leadership characteristics which inspire team members to meet and exceed standards.

· Prepare rosters and job schedules for team members to meet business needs (taking into consideration internal activities, occupancy, external events, promotions, etc.)

· Establish communication effectively with Housekeeping, groups and tours on in-house groups holding catering events, ensuring direct liaison with group leaders upon arrival for special requests.

· Describe, assign and delegate duties and authority for the operation of the department at all times.

· Understand the situation in other departments and its implication for own department.

· Plan ahead and ensures adequate resources are available.

· Coordinate with the Housekeeping department to ensure that cleaning is followed up with and procedures are maintained.

· Ensure the shift is reviewed, handovers and briefings are carried out.

· Maintain in-depth technical knowledge and skills required for the job.

· Maintain guest histories to assist with returning guests.

· Attend and participate in regular operational and hotel meetings.

· Be responsible for the maximization of room revenue and profit through commercial rooms’ management, ensuring a consistently high standard of guest service within the department.

· Make all decisions regarding overbooking the hotel on the same day, ensure all out bookings are carried out by members of the Management and that overbooking levels for future days will be monitored by the Revenue team.

· Understand the goals of the hotel and the department’s role in achieving it, communicating goals to the team.

· Set and agree to departmental objectives for self and team.

· Keep the team up to date on departmental, hotel and company activities through regular communication meetings and memos, including special events and promotions in the restaurants and bars. Be aware of potential highs and lows in the business.

· Create and implement team member incentives as per discussion with the Rooms Division/ Front Office Manager.

· Participate in the development of the annual budget, developing short and long term financial operating plans.

· Use key monitors and financial targets to evaluate the department’s performance and make future plans.

· Analyse financial information that is provided via the payroll system, to assist decision making and ability to explain any financial variance against plan.

· Complete regular financial and operating reports, as required or requested by the Front Office Manager and forecast potential costs.

· Control and review expenses on a monthly basis to implement actions for improvement, following company control procedures.

· Maintain leave plans, monitor, control and minimize overtime for the department.

· Carry out seasonal inventory of operating equipment.

· Carry out selection interviews and make effective recruitment decisions based on skills and attitude.

· Ensure the new join team members have all relevant information upon commencing employment and receives relevant training.

· Plan and ensure departmental orientation, trainings and assessments to maintain standards are carried out.

· Develop and implement department training plans to meet business needs.

· Carry out training programs for team members with the Learning & Development team and departmental trainers.

· Assist in the training of team members ensuring that they have the necessary skills to perform their duties with the maximum efficiency.

· Review and evaluate all training activities.

· Carry out annual appraisals with all team members and identify individual training needs, in accordance with legal and hotel guidelines.

· Introduce appropriate product knowledge courses for team members.

· Understand and communicate to the team their responsibilities within Health & Safety (H&S) legislation and their implication on the operation of the department. Participate in community public relations for the hotel.

Other Requirements

• Candidate must possess at least Professional Certificate/NITEC in any field
• Required language(s): English, preferable one other spoken language
• At least 5 year(s) of working experience in a related field
• Required skills(s): Opera, Marriott, Hotel, Diligent, trustworthy, articulate

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

TASKS & RESPONSIBILITIES:

• Assist in the management of rooms inventory to maximize cluster rooms revenue, as well as maintain accuracy of information and enhance automation efforts in reservation system.

• Assist in the preparation of competitive analysis and other supporting documents for presentation at market sales strategy meetings.

• Assist in managing room authorizations, rates, and restrictions, including communicating rate restrictions and strategy to properties.

• Perform all Revenue Management month end reporting and auditing and provide forward looking information for the purposes of forecasting, targeting need areas and balancing financial expectations.

• Accurately generate, process and update all property and market Revenue Management reports and serve as primary source for majority of reporting and analytical needs of the Revenue Management team.

• Assist with system maintenance including but not limited to, inputting rate hurdles, monitoring forecasted demand, updating group forecasting and running daily system checks.

• Assist with training of new associates as necessary on revenue management tools.

• Assist in the implementation of hotel sales strategies in the reservation and inventory systems.

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

SUMMARY:

Responsible for the daily shift operations of Housekeeping and Internal Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. Coordinates the housekeepers and works as a team, creating a positive environment.

TASKS & RESPONSIBILITIES:

Managing Housekeeping Operations

• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Works effectively with the Engineering department on guestroom maintenance needs.
• Supervises the property general cleaning schedule.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
• Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
• Supports and supervises an effective inspection program for all guestrooms and public space.
• Communicates areas that need attention to staff and follows up to ensure understanding.
• Ensures all employees have proper supplies, equipment and uniforms.
• Plan the staff needs to support the peack

Managing Departmental Costs

• Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.

Ensuring Exceptional Customer Service

• Responds to and handles guest problems and complaints.
• Strives to improve service performance.
• Empowers employees to provide excellent customer service.

Conducting Human Resources Activities

• Participates as needed in the investigation of employee accidents.
• Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
• Ensures employees understand expectations and parameters.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Observes service behaviors of employees and provides feedback to individuals.
• Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
• Participates in the employee performance appraisal process, providing feedback as needed.
• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Participates in employee progressive discipline procedures.

MANAGEMENT COMPETENCIES

Leadership

• Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
• Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding..
• Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
• Cleaning Materials, Equipment, and Techniques - Knowledge of use, handling, storage, and disposal of cleaning chemicals and equipment (including Material Safety Data Sheet requirements), and use of personal protective equipment.
• Housekeeping Tracking and Inventory - Knowledge of inventory and purchasing policies, procedures, and best practices.
• General Housekeeping - Knowledge of procedures, policies and techniques for cleaning all public areas, trash handling and removal, room item replenishment and placement, treatment of room damage and stain removal, use of cleaning supplies, floor care and maintenance, general housekeeping codes, cart care, uniform control, inventory management, room status change systems and opening and closing of the house. Ability to use general housekeeping codes to indicate room readiness.
• EIWO (Everything In Working Order) - The ability to inspect and identify guest room components (e.g., light bulbs, remote control, air conditioning units, toilets, appliances, vacuums) for functional deficiencies. This includes reporting procedures.
• Environmental Sustainability – Knowledge of products and procedures that reduce, recycle or reuse natural resources such as bed linen and towel re-use programs.
• Preventative Maintenance - Knowledge of general cleaning programs and policies to extend the life of materials and areas. For example, knowledge of carpet, tile, and floor care including daily cleaning, heavy extraction, and interim cleaning.

We are seeking a highly skilled and experienced Manager to lead our construction projects from inception to completion. The ideal candidate will have a proven track record in managing complex construction projects, ensuring they are delivered on time, within budget, and to the highest quality standards.

Key Responsibilities:

• Overseeing all aspects of construction projects, including planning, scheduling, budgeting, and execution.
• Managing project teams, including subcontractors and suppliers, to ensure efficient and effective operations.
• Monitoring project progress and identifying potential risks and issues, taking proactive steps to mitigate them.
• Ensuring compliance with building codes, safety regulations, and quality standards.
• Collaborating with clients, architects, engineers, and other stakeholders to ensure project success.
• Resolving conflicts and disputes that may arise during the construction process.
• Preparing regular progress reports and financial updates for management.

Qualifications and Skills:

• Minimum Bachelor's degree.
• Minimum of 8 years of experience in construction management.
• Proven track record of successful project delivery.
• Strong leadership and communication skills.
• Excellent organizational and time management skills.
• Proficient in construction management software and tools.

Marketing Assistant Manager Job Description

Our company is looking to hire a marketing assistant who will be working closely with our marketing team to develop and implement marketing plans and strategies for our brands. As a successful hire, you will be tasked with helping identify marketing trends and opportunities for growth, as well as creating marketing materials such as white papers and case studies. You will be giving presentations about our ongoing campaigns and provide administrative support to our marketing and sales teams.

To be chosen for this role, you must have a bachelor's degree in marketing, business, or a related field. Prior work experience in administration, sales, or marketing is a plus. Effective written and verbal communication skills and a high level of attention to detail are both important keys to success in this role.

Marketing Assistant Manager Responsibilities:

• Collaborating with the marketing manager, internal teams, clients and partners on marketing strategy.
• Helping identify marketing trends and key opportunities for innovation.
• Learning and working with various types of software for digital marketing.
• Working closely with sales and marketing department.
• Creating marketing materials such as white papers, case studies, and presentations.
• Giving presentations.
• Maintaining a marketing database.
• Providing administrative support to the marketing and sales team.
• Preparing, formatting and editing a range of documents.
• Understanding company product and brand.
• General office duties.
• Creating and interpreting a variety of reports.
• Organizing market research.
• Analyzing questionnaires and other forms of feedback.
• Updating social media accounts.
• Perform any other duties assigned by the director.

Marketing Assistant Manager Requirements:

• Bachelor’s degree in marketing, business or related field.
• Administration or sales and marketing assistant experience.
• Effective written and verbal communication skills.
• A high level of attention to detail.
• Ability to work effectively within a team and independently.
• Experience using computers for a variety of tasks.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Good organization skills.
• Related job and internship experience.
• Digital marketing experience.
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).