Responsibilities

• Responsible for providing customer support for Equipment Products with regard to Installation, Training and Field Service via on-site visits, Phone, Internet Media and email

Requirements

• Min Diploma in Engineering
• Min 3 years of working experience in machine service experience
• Overseas Travelling is required

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Job Description & Requirements

To oversee the management of residential developments.

The successful candidate will be assigned to a group of sites for him/her to manage and the duties include but not limited to;

• Conducting weekly visits and inspections to assigned sites
• Monitoring Progress Reports compilation at assigned sites
• Checking of records
• Advisory to site
• Reporting to Management
• Co-ordinating the preparedness for Council Meetings and General Meetings.
• Attending Council Meetings and General Meetings.
• Must be competent in Microsoft Office and Google Forms.

Responsibilities

• Responsible for developing of test scripts, issues tracking and test management
• Responsible for conducting qualification test of new product or revised component with issuing of test report and recommendations to the test findings
• Responsible for testing accordance to applicable product standards, guidelines, regulations and dormakaba Corporate Standard (DCS)
• Responsible for preparation of samples and coordinate with PQS EN or certification bodies for product certification
• Responsible for evaluating and analysis of competitors’ products – teardown analysis, VA/VE

Requirements

• Min Diploma in Engineering or relevant
• Min 2 years of working experience in production quality or test lab.

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Responsibilities

• Responsible for establishing, maintaining, and expanding customer relationships in order to achieve positive customer experiences
• Responsible for maximizing revenue opportunities and customer retention.

Requirements

• Min Diploma in Marketing or related
• Min 2 years of working experience in sales support environment with customer relationship and maintenance responsibility

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Responsibilities

• Responsible for designing and developing software for automated semi-conductor process equipment.
• Responsible for improving equipment performance through CIPs and other development initiatives
• Responsible for supporting field work to upgrade and resolve customer issues.

Requirements

• Min Diploma in Electrical & Electronics Engineering/Computer Studies or equivalent.
• Min 5 years of working experience in programming on Windows (XP and above) environment.
• Experience in C++, VC++, MFC, SQL, OOP, using Servo, Stepper Motion Controller, Analog Device and High Speed I/O
• Knowledge in developing multi-threaded control software, SEMI SECS/ GEM equipment connectivity standard and Software Development Life Cycle.

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

• To liaise with Regional Countries on monthly financial reporting
• To review & analyze on Financial Reports of Regional Countries
• To prepare consolidation package & schedules for group reporting to HQ
• To perform / undertake any other duties as assigned by the Company from time to time.

Job Requirement

• Minimum Diploma in Accounting
• At least 3 years experience handling full set accounting
• Able to work with tight deadlines
• Proficient in Microsoft Excel
• Able to work independently
• Organized and Meticulous

Responsibilities

• Responsible for providing technical support to the plating department laboratory and engineering and manufacturing activities
• Responsible in resolving all chemical related issues.

Requirements

• Min Diploma in Chemistry or Chemical Engineering
• Min 3 years of working experience in laboratory in chemical industry

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Responsibilities

• Responsible for creating detailed, comprehensive and well-structured inspection plans and collaborate with cross functions to improve tests and inspections
• Responsible for estimating, prioritizing, planning and coordinating customers’ escalations and feedback as well as investigating the causes of non-conformances and to implement solutions
• Responsible for initiating corrective actions for procedural, product or process deficiencies and handling of NCR/MRB/DMRB disposition, working with internal teams and Operations to look into Root Cause and Corrective actions (RCCA)

Requirements

• Min Diploma in Engineering or relevant
• Min 3 years of working experience in Manufacturing Industry in Quality

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers. The University counts associate faculty among its key assets towards realizing its vision and purpose.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg.

About The Job

Associates Management (AM), a unit under Office of the Registrar, manages the appointments and onboarding of SUSS associate faculty. We also handle associated operational matters as well as facilitate engagement events. We believe that a motivated and engaged pool of associate faculty is crucial to our success.

You will be part of a team dedicated to providing proficient and professional management of operational matters and with particular attention to the aspects of engagement, relations, and people strategy.

Reports to a Senior Manager of Associates Management. Works closely with the team so that selected team members could be released at certain periods to work on the design and development of a new and robust IT system for Associates Management.

What You Will Be Doing

• Oversee the end-to-end management process of associate faculty (AF), including onboarding, deployment, contracts issuance, processing of fees payments and proper maintenance of SUSS AF records.
• Coordinate team-based responses to queries from AF and internal stakeholders professionally.
• Offer guidance to AF and internal stakeholders on matters concerning policies, procedures, conduct, contract, and payment on a timely basis.
• Seize opportunities to enhance workflows, procedures, and systems towards enabling effective and efficient management of AF.
• Generate AF-related reports or statistics and give attention to ensure services and deliverables are in compliance with relevant statutory requirements as well as meeting the audit requirements.
• Prepare and support scheduled audits conducted by both internal and external exercises.
• Communicate all relevant updates and organisational changes to key stakeholders, including AF community, in a proactive and timely fashion.
• Attend to any other ad-hoc duties assigned by Management or Department.

Job Requirements

• Bachelor’s Degree with minimally 5-8 years of relevant working experience.
• Experience in the education sector or HR, and/or Finance-related work is an added advantage.
• Excellent communication, inter-personal and presentation abilities.
• Meticulous with strong problem solving, analytical and critical thinking, and organisation and planning skills.
• Sharp learning aptitude, self-driven, and enjoys teamwork.
• Adaptive to changes and able to work well and multi-task in a fast-paced environment to deliver and meet various timelines.
• Proficient in MS office applications and data analytics.

What Do We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers

Application Process

Interested applicants are invited to apply directly to our Career Portal. We regret that only shortlisted candidates will be notified.

Responsibilities

• Assist the Therapists in providing appropriate therapy treatments (includes lifting, transferring and transporting patients) onto both inpatients and outpatients
• Responsible for the housekeeping of the Rehabilitation equipment and perform other adhoc duties assigned by the Therapists

Requirements:

• WSQ Higher Certificate in Healthcare Support (Therapy Support)
• Preferably with 1 to 2 years relevant experience in a healthcare setting would be an added advantage
• Outgoing, confident and friendly
• Able to work in a fast paced environment
• Passionate about working with the elderly

Join Our Dynamic Team!

Are you a skilled and motivated individual with a passion for problem-solving? We are currently seeking a talented Field Application Engineer to join our growing team. This is an exciting opportunity to contribute to cutting-edge turnkey projects and work in a dynamic environment.

Key Responsibilities:

• Provide technical expertise on site to troubleshoot and propose the best solution for our clients
• Conduct preventive maintenance to ensure optimal performance of equipment.
• Propose and recommend improvement projects to clients to upgrade existing equipment performance.
• Attend to site installation, equipment breakdown and servicing, and emergency requests from client
• Collaborate with cross-functional teams to deliver exceptional after-sales support to our clients
• Utilize your technical know-how to identify, diagnose and repair complex issues efficiently.
• Other ad-hoc duties

Qualifications:

• Must possess a minimum Diploma in Engineering (Mechanical / Electrical / Automation) or equivalent.
• Minimum 3 years relevant experience required and knowledge related to electromechanical control & automation.
• Programming skills and understanding in PLC & Robotic Control.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Travel, often on short notice, to customer sites to resolve problems or support other team members.
• With class 3 driving license.
• Regional travel experience.

Responsibilities

• Responsible for leading the company operational Purchasing and Procurement to optimize resources and ensure customers’ supply chain is able to fulfill customers’ ship-to-dates.
• Responsible in understanding customers’ requirements and passionately drive internal procurement processes and customer’s global supply chain to exceed internal and external customer expectations
• Responsible for driving the strategic initiatives to improve overall efficiency and profitability of the company

Requirements

• Min Degree in Engineering, Supply Chain or Business
• Min 5 years of working experience in Manufacturing Industry

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Responsibilities

• Responsible for setting and operating CNC Machines
• Responsible for performing preventative maintenance on product equipment
• Responsible for performing other duties as and when required

Requirements

• Min Nitec in Engineering
• Min 1 years of working experience in Precision/ CNC Manufacturing Industry

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Responsibilites

• Define and implement team objectives aligning with the corporate procurement strategy.
• Monitor on-time delivery to customers and supplier performance metrics, including OTD, Lead Time, Cost, RTV, and Supplier Capacity.
• Expedite materials and manage escalations with suppliers.
• Perform opportunity analysis to identify and execute projects that deliver efficiency gains, cost savings, and inventory reductions.
• Collaborate in New Product releases by managing purchasing, item and quote master settings, and expediting materials.
• Emphasize root cause understanding and continuous improvement.

Requirements

• About 5 years of relevant experience
• Experience with leadership role
• Strong understanding of CM environment

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Responsibilities

• Responsible for inventory management ensuring the inventory is in healthy & good condition.
• Responsible for coordinating with manufacturing Plants and respective Supply Chain Management team to ensure materials and services are being delivered to the respective designation on time and in full (OTIF).
• Responsible for raising material/purchase requisition promptly and monitor the delivery status to ensure delivery is on-time and stock-out
• Responsible for Production Planning and Scheduling process and administrative handling.
• Responsible for performing material planning (MRP/JIT), sub-contracting and execution of raw material resources for Sales Order to meet on time and in full delivery (OTIF).

Requirements

• Min Diploma in Engineering, Supply Chain or Business
• Min 3 years of working experience in Production/ Material Planning in Manufacturing/ Oil&Gas/ Precision industry

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Responsibilities

• Responsible for analysing, troubleshooting and resolving stamping issues to achieve productivity, quality and cost targets.
• Responsible in assisting in stamping tool design reviews for new product development
• Responsible for establishing process capability, optimum parameter setting, mill cost, Bill of Material (BOM) and work instruction for dies and processes.
• Responsibel in identifying and proposing cost reduction program and upgrading to achieve quality and competitive cost to meet present and future stamping requiremen
• Responsible for providing technical guidance and training to juniors technicians and toolmakers

Requirements

• Min Nitec in Production/ Manufacturing/ Mechanical Engineering/ Tool and Die Making
• Min 5 years of working experience in Stamping Industry

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Responsibilities

• Responsible for attending the customer complaints and develop resolution
• Responsible in planning and coordinating with the Production on non-conformance product screening as well as conducting containment measures and minimizes DMR issued by customers
• Responsible for providing engineering support to Internal Departments related to quality and technical issues

Requirements

• Min Degree in Mechanical Engineering or its equivalent
• Min 1 years of working experience in process or fixture designs

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

WE ARE EXPANDING OUR TEAM!! If you are dynamic, likes meeting people and self motivation, join us as interior designer assistant now.

We have a proven successful pathway to help you grow your knowledge & income!

ROLES & RESPONSIBILITIES:

Presentation of company and design concepts to clients.

Follow up on designer project provided.

Develop design concepts according to layout & requirements.

Coordinates with clients, vendors & contractors to carry out renovation works on schedule.

Job site visits.

REQUIREMENTS:

With knowledge in basic computer skills ie. MS Excel, MS Word, MS PowerPoint etc.

Must with knowledge in design basic computer skills ie. CAD, 3d Max, Sketch up etc.

Candidates with no prior experience are also encouraged to apply. We provide training and guided path to success.

#Learn how to do an estimation of each project planning and site visits

#Practice delivering sales presentations and handling objections with role play exercises

#Learn how to use the basic software system such as Autocad, Sketch-up, and 3D Max

Full-time commitment to learning and on-the-job training is required for you to see results.

Possess at least 'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, Diploma qualification. Self-motivated, independent, patient & responsible.

Job Types: Full-time, Basic + Commission, Permanent

Salary: Basic $1,600.00 - $2,500.00 per month + Commission

Location: Bukit Batok

Benefits: Understanding the interior designer industry and hone the skills to design beautiful home for your clients.

COMPANY DESCRIPTION

Red Shield Industries (RSI) is the social enterprise arm of The Salvation Army. By re-using, recycling and restoring donations in kind from the public and corporations, it generates income through its Family Stores to support our mission to provide holistic care to the community.

RSI also strives to assist humanitarian needs in times of crisis and emergency, leveraging on its logistics network to deliever aid to crisis areas in the region quickly and efficiently.

Working closely with local and international organisations, RSI engages them in meaningful programmes for their coprate social responsibility initiatives.

https://www.salvationarmy.org/singapore/red_shield_industries

RESPONSIBILITIES

The Truck Driver will lead to collect and deliver donated items to designated sites with established quality, environment and safety practices.

Key Responsibilities

• Collection of donated items from donation booths and residential as assigned
• Delivery of stocks to Family Thrift Stores
• Ensure proper maintenance of Donation Booths
• Perform daily vehicle check and maintain cleanliness of the vehicle

• Possess Class 4 Singapore driving licence
• Familiar with Singapore roads
• Have to be ability to do physical labour for extended periods (weight handling up to 20kg)
• Able to speak and write simple English

Working Hours

5.5 days / 44 hours per week

Mondays to Sundays (including Public Holiday)

8.30am to 6.00pm

* 1 Rest Day per week will be rostered

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal.
• Improve client’s experience by driving optimal and appropriate product adoption. Manage a portfolio (book of clients) of SMB clients with responsibility for growing revenue.
• When within scope and area of knowledge, provide pre and post-sales assistance for all applicable products.
• Become an expert on client’s Advertising solutions and ability to identify trends and solve problems.
• Providing vital product insights, feedback and revenue trends, from their own experience using the Products and sharing the feedback from the Advertisers.
• Champion and produce success stories for advertisers who have had success in growing their business by using the products. Use a variety of tools to be able to properly communicate and drive Advertiser’s business to success.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least Bachelor's Degree in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Strong time management skills and motivation to exceed expectations.
• Business development, sales account management or consultative selling experience is a plus.
• Excellent communication skills: verbal, written, listening skills.
• Self-starter who can meet deadlines and enjoys working in a competitive inside sales environment, comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market such as Korean to support customer in Korea.

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Part-Time Contract

- Pre-U IELTS course teacher

- AM or PM class available

DUTIES AND RESPONSIBILITIES

• Empower students to achieve their desired IELTS scores (Overall Score of 6.0) through customized coaching and engaging lessons.
• Employ varied teaching methods that cater to diverse learners.
• Connect effectively with students from all backgrounds to foster a dynamic learning environment.
• Provide insightful feedback through regular progress reports and evaluation of key learning areas, including overall work quality.
• Craft and assess engaging practice tests, exams, and reports to equip students for success.
• Ensure timely feedback on all assignments, tests, and exams to support effective learning.
• Contribute to departmental success by completing required reports and actively participating in meetings.

Roles & Responsibilities:

• Takes charge of Learning & Development (L&D) administration in the company

Learning & Development Administration

• Develop and executive purposeful learning programmes to enhance employees’ L&D experience and close L&D gaps. (e.g. Plan and executive Training Learning Plan for the company, which in turn should drive business productivity and improve employee retention).
• Monitor learning progress of all employees (e.g. oversee learning requests for staff and training registrations for workers; manage training records in Learning Management System)
• Manages regulatory training for staff and workers before expiration
• Process invoices and billings for training and relevant training claims
• Organise and promote internal trainings and employee engagement activities
• Work with Group L&D function (Sembcorp Academy) and external vendors to improve L&D experience for the company
• Assist in reviewing and communicating L&D related policies
• Oversee and manage sponsorship programmes and improve employee retention).
• Monitor learning progress of all employees (e.g. oversee learning requests for staff and training registrations for workers; manage training records in Learning Management System)
• Manages regulatory training for staff and workers before expiration
• Process invoices and billings for training and relevant training claims
• Organise and promote internal trainings and employee engagement activities
• Work with Group L&D function (Sembcorp Academy) and external vendors to improve L&D experience for the company
• Assist in reviewing and communicating L&D related policies
• Oversee and manage sponsorship programmes

Onboarding Administration

• Facilitate staff orientation on their first day including briefings for new hires
• Any other ad-hoc duties as assigned in the HR function.

Requirements:

• Min Diploma in Business / Human Resources or any other relevant disciplines
• Min 3 years of experience, preferably in Construction Industry

Skills & Knowledge:

• Proficient in Microsoft Office such as MS word, Excel and Power Point
• Good knowledge of employment laws & practices
• Basic data management and analysis skill is preferred

Behaviour/ Traits:

• Positive working attitude
• Strong interpersonal and communication skills
• Able to adapt and collaborate as a team player.
• Able to work under pressure within tight deadlines

Autism Association (Singapore) or AA(S), is a Social Service Agency dedicated to supporting and serving individuals with autism to maximise their potential, helping them lead meaningful and quality lives in society.

Working as a team from different professional background, we work interdependently to provide the best evidence-informed practices that we know so that quality education can be provided through an autism focused curriculum, competent staff, and strong family collaboration

Your Impact and Contribution

You will be part of the PE Team and provide support in the following areas:

· Conducting of PE Lessons

· Preparation of Lesson plan and Teaching Materials

· Planning and Coordinating School PE related events

Roles and Responsibility:

Conducting Assigned Lesson

• AM & PM PE lessons
• CCA sports/ daily exercises
• Supervise and guide Educators, Part-Time Teacher Aides /Volunteers / Interns assigned in aid of teaching activities

Preparation of Teaching Materials

• Plan and decide what PE materials and equipment needed for teaching
• Materials for lessons
• Take videos & photos for lesson plan, work systems, visuals support and transitions visuals for PE/Daily Exercises/ Gym/CCA

Lesson Planning Writing

• Termly themes and tasks analysis of activity
• Weekly lesson plan and flow of activity using a combination of methodology that is pupil-focused, fun and autism friendly

Assess and monitor student’s progress.

• Record and provide PE Progress / Grades for each term

Under the guidance of Supervisor / Senior Educator (PE) for Planning and Coordinating School PE/Sports/Daily Activities/CCA/External competitions

• Develop differentiated Eden School PE curriculum
• Develop differentiated Eden School Daily exercises programme.
• Yearly school Sport, Gym, PE and CCA programme
• Coordinate PE/Sports/Gym fitness related external service providers (eg CCA Gymnastic, Swimming, Inline Skating, Bowling)
• All internal PE/Sports/Fitness events and activities (eg. Sports Day, Sport Carnival, Bowling Day, Overnight Sports Camp)
• All external PE/Sports events and activities (eg. Special Olympics, Inter-School Sport competitions, National games for special needs.)

Requirements:

• Passion in Physical Education and to help special needs students maximise their potential
• Excellent verbal and written communication skills
• Recognized qualification from local Junior College / Polytechnic or University
• Work location: Eden School (Bukit Batok campus)
• Relevant work or volunteering experience in special school, tuition, sports coaching will be an advantage
• Salary listed is the starting salary for fresh Diploma graduate: $2600 and fresh Degree graduate: $3200

We are looking for full time Pre-Reg optometrist / Optometrist.

To work with senior optometrist and optician as a team delivering quality primary eye care services in community.

Job Highlights:

• Five days / week
• Learn wide spectrum of fine clinical skills from senior optometrist.
• Starting salary $3,000 - $5,000.
• Career inclined optometrist has the opportunity to become business partner.
• Close on every Sunday & Pub. holiday

Job Responsibility:

· Routine optometric procedures.

· Advise and manage patients’ needs.

· Optical dispensing.

· Optical shop business management.

· Maintaining a clean and tidy shop environment.

Requirements:

OOB registrable qualification.

Company Overview

We are a well-equipped and long-established independent optometric practice providing comprehensive professional primary eyecare since 1986.

Additional Company Information:

Opening Hours: Monday - Friday, 10.00am - 7.30pm. Saturday, 10.00am – 7.00pm

Contact Alan: 96354246, [email protected]

=============================================

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Performs all channel Monitoring to evaluate employee’s behavior and customer service performance and compliance with the company policies and business laws and regulations
• Provides structured and valuable feedback and recommendations to address skills and knowledge gaps and behavioral opportunities
• Prepares and analyzes internal and external quality reports for review with Internal Stakeholders and/or clients
• Collaborates with call quality team members and QA Manager to identify and streamline QA processes and implement process standards that enhance service delivery and the customer experience
• Works in partnership with Operations, Training and Clients in developing and/enhancing evaluation programs that’s targeted to the objectives of the account and will unearth root cause of the problems, possible solutions and provide actionable insights for performance improvement
• Uses Call Center Tools and/or Client Systems to gather data and analyze trends or patterns affecting quality performance
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferable with 2 years of working experience in the related field is required for this position
• Experience in performing quality audit, root cause analysis, calibration, process improvement initiative
• Knowledge of Quality terms, tools, and methodologies
• Demonstrated ability to train and develop new and existing support agents
• Excellent organizational, time management, customer service and problem-solving skills while working in an environment with frequent interruptions.
• Excellent verbal and written communication skills in English
• Strong communication and interpersonal skills

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.