Responsibilities

• To develop instructional contents on the topics that trainees learn and the materials and methods that instructors use in the classroom (Curriculum Developers). The instructional contents need refreshing from time to time.
• To conduct theoretical instruction and/or practical training (Instructors/Trainers)
• To conduct theoretical knowledge examination (Examiners)
• To conduct practical training assessment, includes personnel performing the trade test, CSM interviews and Trainee Portfolio interviews (Assessors)"
• To perform other duties as assigned by Manager/GM of T&D, include mentorship and improvement projects

Requirements

• Hold any of the following training certification:
  • ACTA - Advanced Certificate I Training & Assessment;
  • ACLP – Advanced Certificate in Learning & Performance;
  • DACE – Diploma in Adult Continuing Education, or
  • DDDLP – Diploma in Design & Development of Learning for Performance
• Aviation experience
• Teaching experience

About SAESL

A joint venture between Rolls-Royce and SIA Engineering Company, Singapore Aero Engine Services Private Limited (SAESL) is the world’s largest Maintenance, Repair and Overhaul (MRO) facility for all variants of the Rolls-Royce Trent engines. We are proud to operate our own state-of-the-art engine test facility for engines up to 150,000lb thrust and 140” in diameter.

Since its inception in 2001, SAESL has grown exponentially to become an integral part of Singapore aerospace ecosystem supporting airline customers across six continents. We welcome you to join our ever-growing SAESL family.

• World’s largest Maintenance, Repair and Overhaul (MRO) facility for Rolls-Royce Trent engines.
• Industry’s best turnaround time for Component Repair.
• State-of-the-art engine test facility.
• 1,500 employees supporting customers across 6 continents.

Why Join SAESL

• Staff Benefits (Comprehensive Medical Coverage, Flexible Benefits, Company Transport)
• Training/Career Progression Opportunities
• Job Security

About the role

Act as delegated technical authority for Engineering and part of Shift Cross Functional Team to review and resolve promptly to ensure operational flow on technical issues/problems/arisings to meet operation requirements for safety, cost, delivery rate and leadtime (SQCD).

Job Description

• HSE – Practice full compliance to Health, Safety & Environmental Standards and meet the expectations of the Zero Harm programme.
• Product Safety – Understand product safety risks and work on mitigation to meet the required safety levels supporting requirements of the Company’s Safety Management System.
• Quality – Perform investigation on Engines/Modules and piece part level (including component repair) rejected from service. Produce Technical Summary on strip findings and work performed on Engines and Modules including investigation. Support findings review & provide technical disposition to problems.
• Lean/Improvements – Identify opportunities for new or improved manufacturing processes to meet current or future requirements. Identify, capture and share best practice; capture and utilize lessons learned working closely with Operation & Cell Manufacturing Engineers.
• Lead – Act as Technical Authority for engineering during the shift using standards set to make quick/prompt technical decisions in relation to the area of accountability.
• Delivery – Manage related technical variances of con-conformances during operational processes (ERRN review & TV request managements including PAF).
• Delivery – Review and resolve promptly to ensure operational flow on technical issues/problems/arisings to meet operation requirements.
• Delivery – Workspace creep management control that deviates from standard including Work Instructions Clarification.
• Delivery – Support FAIR, MSA and time study activities in shift.

Requirements

• Required to work on rotating shift
• Willing to work in Changi area
• Degree in Mechanical/Aerospace Engineering discipline or equivalent (Candidates with relevant Diploma and work experience may be considered)
• A good team player with good communication skills
• Possess good analytical and technical problem-solving skills
• Good knowledge of material and component repair processes would be useful

1. HR Intern (Communication – Engagement)

· Compile Team Brief sent by various input contributors.

· Craft HR-related communication (posters, infographics, email, etc.), including ethics, COVID-19 to be released on appropriate platforms, e.g. Team Brief, Digital Communication Board, Instagram, etc.

2. HR Intern (Projects)

The student will be attached to the HR Projects team. This team has a number of projects to be carried out, for which the student’s support will be required. The day-to-day job scope includes, but is not limited to:

· Assist in managing the internship programme.

· Process improvement/automation opportunities etc.

· Converting forms to e-forms and automating the flow.

· Any urgent task that arises from daily HR operations. Some examples:

· Consolidating data via various communication methods.

· Monitoring of responses for surveys.

· Preparation of reports and presentation decks.

· On-site tasks to help with coordination of activities, etc.

3. HR Intern (HR Development)

The student will be attached to Human Resources9 Development (HRD) team. The day-to-day job scope includes, but is not limited to:

a) Work with Operations for training enrolment:

· Identify eligible trainees.

· Communications with Operations for enrolment.

· Ensure trainees meets course requirements.

· Track and update enrolment reporting to management.

b) Coordinate and support training logistics:

· Coordinate training resource availability including venue and catering.

· Send training confirmation e-mails.

· Manage requests such as amendments to training dates.

· Maintain and/or ensure that training logistics updated in HR Prosoft training system.

c) Support High Performance Culture programme:

· Maintain and enhance SharePoint site to make supporting resources available to participants.

· Provide ad-hoc program support as required.

d) Support HRD Team in other L&D activities:

· Support Computer Based Learning. e.g. Invigilation.

· Help support the logistics relating to other interns within the company.

· Support other HR related ad-hoc requests.

4. HR Intern (Recruitment)

The student will be attached to HR Recruitment Team. The HR Recruitment Team is constantly working towards recruiting vacancies requested by Hiring Department, e.g. skilled workers (technicians), non-skilled workers (trainee technicians) and support roles.

The day-to-day job scope includes, but is not limited to:

· Shortlisting and scheduling/co-ordinating candidates for interview.

· Attend to candidates who are here for interview (Application form, verify documents, prepare interview assessment form).

· Assessment Center - where recruiters assess a candidate via recruitment tools such as assessment tests, games and so on.

· Assist in onboarding process, e.g. Schedule medical appointments, background checks, fitting & photo sessions, uniform, and safety shoes.

· Coordinate with various department, e.g. interview schedules, create login and loan IT requests.

· Maintain database of interviewees.

· Participate in various job fairs.

5. HR Intern (Compensation & Benefits)

The student will be attached to the HR Compensation & Benefits (C&B) team.

SAESL HR differs from a traditional HR company, in that SAESL has many employees working overtime and on rotating shift pattern. The intern will hence be involved in ensuring that all details (not excluding: MCs, unpaid leaves, allowances, etc) are accurate.

The day-to-day job scope include, and is not limited to:

· Employee Relations & Well‐Being – e.g. Preparing employee communications and documentation, co‐ordinating employee activities and programmes.

· Assist in attendance management (e.g. ensure all absences are accounted, check and key in attendance in Prosoft).

· Assist in payroll process (e.g. ensure OT hours and computation is in accordance to Employment Act).

· Assist in Government Claims Process (e.g. NS, Maternity, Childcare Leave, etc.).

· Administer Leave Management Process (e.g. approve 2-tier leave application).

· Attending to employee queries.

· Assist in collection of documents from HR box (located at staff canteen).

· Sorting/filing of documents.

Start Period: Immediate

Duration: At least 8 weeks

Location: 10 Calshot Road

Working Hours: Mon-Fri, 08:30 to 18:06

About SAESL

A joint venture between Rolls-Royce and SIA Engineering Company, Singapore Aero Engine Services Private Limited (SAESL) is the world’s largest Maintenance, Repair and Overhaul (MRO) facility for all variants of the Rolls-Royce Trent engines. We are proud to operate our own state-of-the-art engine test facility for engines up to 150,000lb thrust and 140” in diameter.

Since its inception in 2001, SAESL has grown exponentially to become an integral part of Singapore aerospace ecosystem supporting airline customers across six continents. We welcome you to join our ever-growing SAESL family.

Our Selling Points

• World’s largest Maintenance, Repair and Overhaul (MRO) facility for Rolls-Royce Trent engines.
• Industry’s best turnaround time for Component Repair.
• State-of-the-art engine test facility.
• 1,500 employees supporting customers across 6 continents.

Why Join SAESL

• Staff Benefits (Comprehensive Medical Coverage, Flexible Benefits, Company Transport)
• Training/Career Progression Opportunities
• Job Security

Successful candidates can look forward to working in the forefront of next generation factory with exciting new opportunities to work on innovative repairs for next generation aero gas turbine engines with state of the art automation and digital platform.

Responsibilities

• Manage the conceptualization, development, validation and implementation of new repair technologies
• Manage the acquisition, delivery and commissioning of capital equipment, turnkey solutions and ancillary fixtures/ tooling for implementing new repair processes
• Implement and deliver new repairs by designing and fabricating repair fixtures/ tooling; developing process parameters; and validating repair set-up through First Article Inspection
• Provide technical assistance to all functional departments to meet business objectives
• Any other duties as assigned by supervisor

Requirements

• Bachelor’s Degree in Manufacturing, Material Science, Mechanical engineering or related field
• Good knowledge in component repair processes (welding, machining, painting, inspection etc)
• Possess good communication, analytical, engineering and project management skills
• Good technical problem solving skills (Six sigma), takes ownership and hands-on approach
• Familiarity with digital manufacturing and/or proficiency in CNC programming is an advantage
• Able to multi-task and work well under pressure as an individual/ team
• Ideally 3 years’ experience in a similar capacity in the aviation industry. Fresh graduates and experienced engineers from non-aviation industry are welcome to apply

Responsibilities

· Responsible to examine and evaluate module parts against airworthiness standards and defined requirements

· Carry out inspections of aircraft engine parts, accessories, modules using appropriate tools, equipment, materials and methods

· Identify and apply inspection engineering techniques, methods, standards, data analysis, life-cycle principles and equipment risk-based monitoring techniques to support inspection

· Interpret inspection engineering techniques, methods, standards, data analysis, life-cycle principles and equipment risk-based monitoring techniques so as to conduct inspection engineering

· Perform visual and dimensional inspections and identify defects and types of repair required

· Perform in-process inspections to ensure good physical condition and accurate dimensions

· Report discrepancies found in performing inspections to appropriate persons

· Document all inspection procedures and findings

· Identify appropriate resources and conduct final inspections on engine components and parts for completion of work done in accordance with technical manuals and organisational procedures

· Conduct final inspections on engine components and parts to ensure repairs done in accordance with requirements

· Verify compatibility of components and modification status

Requirements

• Relevant Engineering or Aerospace Certificate
• 2 to 5 years’ experience in aero engine component visual and dimensional inspection
• Work experience in identifying and interpreting potential defects that impact quality or safety against set standards
• Proficiency in the use of measuring instruments, e.g. vernier callipers, micrometre, gauges

Responsibilities

• Performing full spectrum of payroll and tax reporting are in compliant with the local governmental requirements and regulations
• Generating & processing its reporting and ensuring overall smooth daily HR operations and benefit administratie activities
• Prepare payroll-related reports
• Manage employee leave management system and application of Governmental Leave subsidies/claims
• Work alongside with Finance department for payroll disbursements in accordance to the company Internal Controls and Local government legislations
• Attend and resolve issues / queries relating to payroll, leave and claim
• Involve in cross-charged invoice verification and if necessary, clarification and resolving of outstanding queries

Requirement

• 3 years of Experience in Payroll
• Minimum Diploma in Human Resources / Business
• Proficient in MS Word / Excel

Responsibilities

• Create and update Engine Overhaul and Repair technical instructions in SAP in accordance with OEM approved data.
• Liaise with various departments and customers on work documentation and records accuracy and effectiveness
• Prepare engine induction documentation and update engine records in SAP system
• Prepare engine release documentation
• Create and maintain the Generic Engine Structure and Material Master in SAP system.
• Develop, document, or maintain standards, best practices, or system usage procedures.
• Consult with end users regarding problems in accessing electronic content.
• Retrieve electronic assets from repository for distribution to users, collecting and returning to repository, if necessary.
• Prepare support documentation and training materials for end users of document management systems.
• Maintain all mandatory records and other documentation as may be required by regulatory authorities or the customers.

Requirements

• Diploma or Degree in Engineering/Knowledge/information Management System
• Highly analytical and able to explain complex information in a clear and concise manner.
• Meticulous team player with good communication skills.
• Basic knowledge of component repair processes (eg. Welding, Machining, Thermal Spray, Paint, NDT, Cleaning) will be advantageous
• Basic knowledge of high bypass gas turbine engines and the engine assembly process will be advantageous
• Experience in an engine or component overhaul shop is valued.
• Knowledge in Microsoft Office 365 and SharePoint is an advantage
• Knowledge of SAP is an advantage

Responsibilities

• Perform fitting, bonding, dressing riveting and cleaning of aircraft engine components
• Maintain housekeeping of workstations and daily upkeep of equipment
• Perform cleaning, masking, blasting, painting and oven stoving of aircraft parts
• Maintain housekeeping of workstations and daily upkeep of equipment

Requirement

- Relevant Technical certificate

- Good interpersonal skills

- Candidates with welding, paint shop, NDT, Inspection skills will be an added advantage

Job Description

Overview

Applied Materials New College Graduates (NCG) Program is a 16-month inter-department training program with the aim to nurture future leader for Applied’s Global Supply Chain organization. The NCG program consists of structured training modules providing learning opportunities through classroom trainings and interactions with experienced colleagues. The participants will rotate through positions in Purchasing, Sourcing, and Commodity Management, all while developing the technical and business skills required to be successful in the Supply Chain organization.

General Profile

Performs routine assignments in the entry level to a professional job progression. Typically has knowledge of and exposure to fundamental theories, principles and concepts. Develops competence by performing structured work assignments. Uses existing procedures to solve routine or standard problems. Receives instruction, guidance and direction from other team members.

Key Responsibilities

• Engages new supplier introduction and/or disengagement requirements to/from the Applied Materials supply base.
• Supports the maintenance of agreements with suppliers that provide the structure for all business relationships between Applied Materials and the supply base.
• Develops strategies to procure components at the lowest cost consistent with consideration of quality, reliability of source and urgency of need.
• Assists in creation of commodity road maps and implements commodity strategies.
• Supports new product development program and PLC process to ensure alignment with Applied’s commodity strategies.
• Drives material cost reduction projects. Activities include but not limited to supplier negotiations, collaboration with engineering on design optimization and should costing.
• Assists in supplier price and delivery negotiations; under direct supervision may negotiate contracts as necessary.
• Utilizes the preferred supplier selection and assessment process when selecting suppliers; Completes supplier risk assessment on critical and unique parts; Monitors supplier performance (delivery, quality, cost).
• Drives resolution to systematic supply chain issues affecting quality, cost, delivery or lead-time.
• Drives initiatives on process improvement, optimization and digitalization of work processes within GSC community.
• Under direct supervision, forecasts and communicates engineering, materials, and manufacturing requirements to suppliers. Coordinates demand signals through MRP to minimize inventory exposure.
• Review and resolve material shortages to ensure continuity of production activities.
• Provides input to outsourcing decisions by performing make versus buy analysis.

Requirements

• Graduating with a Bachelor’s degree in Supply Chain, Engineering, Business Management, Data Analytics or related field
• Proficiency in developing effective executive reports and presentations
• Proficiency in Microsoft office tools
• Excellent listening, writing, quantitative, qualitative and oral communication skills
• Strong interpersonal skills with the ability to interact cross-organizationally
• Ability to problem-solve creatively and analytically
• Detail-oriented; ability to multi-task; deadline-oriented
• Flexible and adaptable mindset
• Thrive in a results-driven culture

Job Description

Overview

Applied Materials New College Graduates (NCG) Program is a 16-month inter-department training program with the aim to nurture future leader for Applied’s Global Supply Chain organization. The NCG program consists of structured training modules providing learning opportunities through classroom trainings and interactions with experienced colleagues. The participants will rotate through positions in Purchasing, Sourcing, and Commodity Management, all while developing the technical and business skills required to be successful in the Supply Chain organization.

General Profile

Performs routine assignments in the entry level to a professional job progression. Typically has knowledge of and exposure to fundamental theories, principles and concepts. Develops competence by performing structured work assignments. Uses existing procedures to solve routine or standard problems. Receives instruction, guidance and direction from other team members.

Key Responsibilities

• Engages new supplier introduction and/or disengagement requirements to/from the Applied Materials supply base.
• Supports the maintenance of agreements with suppliers that provide the structure for all business relationships between Applied Materials and the supply base.
• Develops strategies to procure components at the lowest cost consistent with consideration of quality, reliability of source and urgency of need.
• Assists in creation of commodity road maps and implements commodity strategies.
• Supports new product development program and PLC process to ensure alignment with Applied’s commodity strategies.
• Drives material cost reduction projects. Activities include but not limited to supplier negotiations, collaboration with engineering on design optimization and should costing.
• Assists in supplier price and delivery negotiations; under direct supervision may negotiate contracts as necessary.
• Utilizes the preferred supplier selection and assessment process when selecting suppliers; Completes supplier risk assessment on critical and unique parts; Monitors supplier performance (delivery, quality, cost).
• Drives resolution to systematic supply chain issues affecting quality, cost, delivery or lead-time.
• Drives initiatives on process improvement, optimization and digitalization of work processes within GSC community.
• Under direct supervision, forecasts and communicates engineering, materials, and manufacturing requirements to suppliers. Coordinates demand signals through MRP to minimize inventory exposure.
• Review and resolve material shortages to ensure continuity of production activities.
• Provides input to outsourcing decisions by performing make versus buy analysis.

Requirements

• Graduating with a Bachelor’s degree in Supply Chain, Engineering, Business Management, Data Analytics or related field
• Proficiency in developing effective executive reports and presentations
• Proficiency in Microsoft office tools
• Excellent listening, writing, quantitative, qualitative and oral communication skills
• Strong interpersonal skills with the ability to interact cross-organizationally
• Ability to problem-solve creatively and analytically
• Detail-oriented; ability to multi-task; deadline-oriented
• Flexible and adaptable mindset
• Thrive in a results-driven culture

Responsibilities:

• Perform disassembly/ assembly of engine/ module for repair and overhaul
• Install engine components onto the engine/ module
• Perform troubleshooting, modification and maintenance works

Requirements:

• Relevant technical certificate
• Experience in aviation industry

(Only short-listed candidates will be notified)

We regret that only shortlisted candidates will be notified.

Responsibilities:

• Perform visual and NDT inspection
• Perform manual/mechanical/chemical cleaning
• Work closely in accordance with Standard Operating Procedures, Data Cards, Process Controls to achieve the highest quality of work.

Requirements:

• NAS410 L2 certification in FPI/MPI/ECI/UTI/RT would be an advantage
• Knowledge and experience in chemical/mechanical cleaning preferred
• At least 2 years relevant working experience
• Applicants must be able to meet near vision & color perception requirement

(Only short-listed candidates will be notified)

We regret that only shortlisted candidates will be notified.

Business Development Assistant Manager Job brief

We are looking for an ambitious and energetic Assistant Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy. The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Assistant Manager Responsibilities

· Develop a growth strategy focused both on financial gain and customer satisfaction

· Conduct research to identify new markets and customer needs

· Arrange business meetings with prospective clients

· Promote the company’s products/services addressing or predicting clients’ objectives

· Prepare sales contracts ensuring adherence to law-established rules and guidelines

· Keep records of sales, revenue, invoices etc.

· Provide trustworthy feedback and after-sales support

· Build long-term relationships with new and existing customers

· Develop entry level staff into valuable salespeople

· Developing growth strategies and plans

· Managing and retaining relationships with existing clients

· Increasing client base

· Having an in-depth knowledge of business products and value proposition

· Writing business proposals

· Negotiating with stakeholders

· Identifying and mapping business strengths and customer needs

· Researching business opportunities and viable income streams

· Following industry trends locally and internationally

· Drafting and reviewing contracts

· Reporting on successes and areas needing improvements

· Contacting potential clients to establish rapport and arrange meetings.

· Planning and overseeing new marketing initiatives.

· Researching organizations and individuals to find new opportunities.

· Increasing the value of current customers while attracting new ones.

· Finding and developing new markets and improving sales.

· Attending conferences, meetings, and industry events.

· Developing quotes and proposals for clients.

· Developing goals for the development team and business growth and ensuring they are met.

· Training personnel and helping team members develop their skills.

Business Development Assistant Manager Requirements

· Proven working experience as a business development manager, sales executive or a

· relevant role

· Experience in sales, marketing or related fields.

· Strong communication skills and IT fluency.

· Ability to manage multi-task.

· Excellent organizational skills.

· Ability to flourish with minimal guidance, be proactive, and handle uncertainty.

· Proficient in Word, Excel, Outlook, and PowerPoint.

· Comfortable using a computer for various tasks.

· Time management and planning skills

· The ability to work under pressure.

· Availability to work within opening hours (e.g. evenings, holidays, weekends).

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.
• Finding and developing new markets and improving sales.
• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Requirements

• Dip holder (technical area)
• Problem solving skills
• Experience in negotiating with suppliers, sourcing new suppliers
• Experience in commodity strategy and management for pcba, cables, labels, and OEM.
• Experience in New Product Introduction
• Quote analysis

Responsibilities

• Develop preferred suppliers for cost, capacity, quality and response to RFQ
• Drive cost reduction for respective commodities through supply base consolidation and negotiation
• Create and drive contract with key suppliers
• Drive materials lead-time reduction to meet with Customers’ expectations
• Supplier ramp up plan and highlight any potential supply chain challenges in a timely manner
• Coordinate and communicate new project Engineering Change Order implementation effectively to avoid/minimize any E&O exposure
• Provide technical support/advice to buyers, suppliers as well as customers
• Follow up on new vendor set-up and supply price is set-up LN systems before order placement by buyers
• Cost, lead-time, MOQ & NRE analysis on suppliers’ quotation. Make supplier recommendation to quote team
• End-of-Life management
• New Supplier survey & audit
• Source and recommend suppliers for business need

• To run and maintain daily boiler operation
• To assist in annual boilers & pressure vessels inspection
• To take stock of all boiler accessories and chemical
• Class II boiler attendant Certificate (must be recognised by MOM)
• Must have relevant working experience in environment with boiler operation
• Possess a forklift driving certificate will be an advantage
• Must have relevant working experience in environment with boiler operation

Job Responsibilities:

• To cover West and North Zone of Singapore
• Ensure products are well displayed on the shelf with ideal position
• Check and display price ticketing to ensure products on promotion display the correct price ticket and well displayed on shelf
• Monitor, maintain inventory levels and ensure stock rotation (FIFO) at all outlets and to reduce out of stock situation
• To check on product expiry, damage and replacement of goods.
• Provide feedback on competitors activities, promotion response, market trend, customer feedback and etc
• Build rapport with store manager, supervisors or lane in-charge and work with respective stores for promotion and display
• To resolve issues that arise and resolve problems at the store level
• Any other duties as assigned by the Sales & Marketing Manager from time to time

Job Requirements:

• Possess at least Secondary education
• At least 2 year of relevant experience, preferably in the FMCG industry
• Good interpersonal, and communication skills with a positive working attitude and customer service mindset
• Able to work with minimal supervision
• Independent, proactive and self-motivated

As a Call Centre Supervisor, you’ll deliver exceptional service to guests through excellent telephone service and answering their enquiries that exceeds their expectations.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Handle all internal and external guest enquiries promptly with minimal delay, directing them to the correct parties with which they wish to speak to and provide information where necessary
• Positively deal with and learn from customers’ complaints and comments with follow-up and feedback to the related Call Centre Manager / Duty Manager
• Follow-up with guests to ensure satisfaction with problem resolution (service recovery)
• Actively seeking feedback from customers and team members at every opportunity
• Assist guest with any reasonable requests and train all team members to anticipate guests’ needs
• Handle and deliver all messages in a private and confidential manner, ensuring privacy for guests and ensure that the messages are received and delivered clearly, accurately and in a timely manner
• Coordinate with relevant departments to ensure request is followed-up and ensures follow-up procedures are maintained
• Ensure timely wake-up call services for hotel guests
• Record all equipment and be familiar with the system and functions, resuming the role as the person in charge of the section during the absence of the Call Centre Manager
• Carry out any other reasonable duties and responsibilities as requested by the Call Centre Manager

What we need from you

• Be proactive towards guests and their request
• Minimum ‘O’ Levels or equivalent
• Minimum 2 years of related work experience
• Patient and responsible to solve all problems
• Strong sense of responsibility and self-motivation
• Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve personal performance
• Maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

As a Call Centre Agent, you’ll deliver exceptional service to guests through excellent telephone service and answering their enquiries that exceeds their expectations.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Handle all internal and external guest enquiries promptly with minimal delay, directing them to the correct parties with which they wish to speak to and provide information where necessary
• Positively deal with and learn from customers’ complaints and comments with follow-up and feedback to the related Call Centre Manager / Duty Manager
• Follow-up with guests to ensure satisfaction with problem resolution (service recovery)
• Make sure all guest requests and queries are responded to promptly and effectively
• Handle and deliver all messages in a private and confidential manner, ensuring privacy for guests and ensure that the messages are received and delivered clearly, accurately and in a timely manner
• Coordinate with relevant departments to ensure request is followed-up and ensures follow-up procedures are maintained
• Ensure timely wake-up call services for hotel guests
• Be available to assist on duty in the hotels during any busy days or special events
• Carry out any other reasonable duties and responsibilities as requested by the Call Centre Manager

What we need from you

• Be proactive towards guests and their request
• Minimum ‘O’ Levels or equivalent
• Minimum 1 year of related work experience
• Patient and responsible to solve all problems
• Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve personal performance
• Be knowledgeable about Singapore and places for business travellers/ tourists

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Responsiblities

• Perform full cycle recruitment activities
  • Liaise and co-ordinate with internal customers for hiring needs
  • Manage and post job advertisement
  • Shortlist candidates, arrange & conduct interviews with hiring managers
  • Prepare offer letters for new hires, re-employment contracts, contract renewals
  • Arrange pre-employment screenings (medical & background) for new hires
  • Order uniform & safety shoes for new hires
  • Apply and cancel work pass for foreign workers
  • Prepare induction pack for new hires
  • Conduct orientation for new hires
  • Conduct exit interviews
  • Maintain accurate new hire records in HR system
  • Prepare weekly and monthly manpower reports
  • Organise and Participate in external job fairs e.g. MINDEF, e2i
  • Work with educational institutions for recruitment including conducting presentation to students
• Manage internal transfers
• Attend to staff queries
• Check and verify invoices for services engaged

Requirements

• Diploma or Degree with min. 2 years' experience in talent acquisition
• Strong communication skills and able to make sound decisions independently
• Meticulous, organized and a team player with good interpersonal skills
• Proficient in Microsoft Word and Excel
• Willing to work in Changi

Singapore Aero Engine Services Private Limited (SAESL) is a Trent Centre of Excellence providing best in class aero engine and component repair services for the successful Rolls-Royce Trent engine family. SAESL is the world’s largest Trent engine MRO with capability to support all products in the Trent family and with a customer base that

An exciting opportunity for a Factory System Engineer has opened. Join us and you'll develop your skills and expertise to the very highest levels, be part of SAESL journey to Industry 4.0.

Responsibilities

· Assist senior or principal engineer with solution development.

· Create Test case and work with business for User Acceptance Testing

· Participate in services and software system development and design.

· Work with IT to ensure Business As usual support for factory system.

· Work with capability acquisition team to ensure that future technology improvement aligns with Factory / Enterprise System requirement / expectation.

· Create reports and support business information requirement.

· Assist business during system roll out.

· Can drive the system and deal with routine error message.

Requirements

· Possess a Degree or Diploma in Engineering, IT or related fields

· Experience with Microsoft Power Platform development

· Experience with Microsoft Visual Studio Application development

· Excellent team player, self-motivated and self-driven to deliver result.

· Excellent analytical and problem-solving skills and project management skills

· Experience in leveraging 3rd party partners for support and/or projects.

· Knowledge on Networking and Server Architecture

· Experience with Object Oriented Design will be advantageous.

· Familiarity with Agile/Scrum methodologies

· Experience working in a high availability manufacturing services environment will be advantageous.

· Experience with Six Sigma, LEAN or other Continuous Improvement process will be advantageous.

· Fresh Grad are welcome

About SAESL

A joint venture between Rolls-Royce and SIA Engineering Company, Singapore Aero Engine Services Private Limited (SAESL) is the world’s largest Maintenance, Repair and Overhaul (MRO) facility for all variants of the Rolls-Royce Trent engines. We are proud to operate our own state-of-the-art engine test facility for engines up to 150,000lb thrust and 140” in diameter.

Since its inception in 2001, SAESL has grown exponentially to become an integral part of Singapore aerospace ecosystem supporting airline customers across six continents. We welcome you to join our ever-growing SAESL family.

• World’s largest Maintenance, Repair and Overhaul (MRO) facility for Rolls-Royce Trent engines.
• Industry’s best turnaround time for Component Repair.
• State-of-the-art engine test facility.
• 1,500 employees supporting customers across 6 continents.

Why Join SAESL

• Staff Benefits (Comprehensive Medical Coverage, Flexible Benefits, Company Transport)
• Training/Career Progression Opportunities
• Job Security

About the role

Perform the Manufacturing Engineering activity in Engine Overhaul/Component Repair production areas. Act as Technical Authority, assuring the initial and continuing capability of the Production method to produce conforming product and ensuring the resolution of technical issues/problems/arisings to meet business and customer requirements for safety, cost, delivery rate and leadtime (SQCD). Support integration on all Manufacturing Engineering activities across the product lifecycle and through the supply chain.

Job Description

• HSE – Practice full compliance to Health, Safety & Environmental Standards and meet the expectations of the Zero Harm programme.
• Product Safety – Understand product safety risks and work on mitigation to meet the required safety levels supporting requirements of the Company’s Safety Management System.
• Quality – Practice a culture of zero defects ensuring that manufacturing processes and methods within the business are developed and deployed to support Right First methodology. Support process and product related Quality investigation, and manage NADCAP accreditation.
• Delivery – Ensure that manufacturing processes and methods of manufacture within the business and suppliers are developed and deployed to support/deliver Right First Time manufacture using SPS, DMAIC and System Engineering tools. Manage FAIR/MSA activities and Source & method change in the cell/area of accountability.
• Delivery – Review issues identified e.g. Troubleshoot Strip / Build, Balancing, Runout, In-situ repair, Component Repair processes and key equipment/toolings (ITT, VTL, BTG, Wash, FTB, CMM, etc), determine resolutions and reestablish the Standards.
• Cost – Support cell/area of accountability to meet cost targets e.g. productivity, CONQ etc.
• Standards – Deploy and sustain the SAESL Operating System Standards by working with the Cell/Area CFT, and where applicable with the suppliers. Identify opportunity to improve the Standards.
• Technical Authority – Specify Manufacturing Engineering and process requirements and make technical decisions in relation to the cell/area of accountability.
• Lean/Improvement – Identify requirements for improvements and innovations in manufacturing processes and methods of manufacture within their cell/area of accountability. Prioritise and promote launch of new projects based on business case. Drive manufacturing processes towards identified best practice.
• Deploy capability (including NPI) – Responsible for production readiness of new product manufacturing capabilities or methods of manufacture. Develop numerate, real time methods for capturing process capability, and ensure it is available and acted on within the facility/supply chain. Maintenance of Production Technical Packages (technical instructions, programmes, tooling, etc) for all parts/assembles which clearly define the manufacturing process ensuring manufacturing processes and/or methods of manufacture meets the requirements for quality, cost, delivery rate and lead time.

Requirements

• Degree in Aeronautical / Manufacturing / Mechanical / Industrial Engineering discipline (Candidates with Diploma in Aeronautical / Manufacturing / Mechanical / Industrial discipline and relevant experience may be considered).
• Fresh graduates may be considered.
• Good knowledge of high bypass gas turbine engines.
• Good knowledge of material and component repair processes (e.g. Welding, Machining, Painting, Coating, etc).
• Good communication, analytical, engineering and project management skills.
• Good technical problem-solving skills (Six Sigma) and hands-on approach.

Responsibilities

• Perform fitting, bonding, dressing riveting and cleaning of aircraft engine component
• Maintain housekeeping of workstations and daily upkeep of equipment
• Perform cleaning, masking, blasting, painting and oven stoving of aircraft parts
• Maintain housekeeping of workstations and daily upkeep of equipment

Requirement

• Relevant Technical certificate
• Good interpersonal skills
• Candidates with welding, paint shop, NDT, Inspection skills will be an added advantage

About SAESL

A joint venture between Rolls-Royce and SIA Engineering Company, Singapore Aero Engine Services Private Limited (SAESL) is the world’s largest Maintenance, Repair and Overhaul (MRO) facility for all variants of the Rolls-Royce Trent engines. We are proud to operate our own state-of-the-art engine test facility for engines up to 150,000lb thrust and 140” in diameter.

Since its inception in 2001, SAESL has grown exponentially to become an integral part of Singapore aerospace ecosystem supporting airline customers across six continents. We welcome you to join our ever-growing SAESL family.

• World’s largest Maintenance, Repair and Overhaul (MRO) facility for Rolls-Royce Trent engines.
• Industry’s best turnaround time for Component Repair.
• State-of-the-art engine test facility.
• 1,500 employees supporting customers across 6 continents.

Why Join SAESL

• Staff Benefits (Comprehensive Medical Coverage, Flexible Benefits, Company Transport)
• Training/Career Progression Opportunities
• Job Security

About this role

This traineeship is an opportunity for aspiring individuals who are keen to join aviation industry but do not meet the pre-requisites as a trained aircraft engine technician. Upon successful completion of the program, a career as a qualified aircraft engine technician awaits you.

About the Traineeship Program

· The program involves a fully-sponsored training program with an allowance of S$1,700 – S$1,900 per month over the one-year training period.

· The program encompasses initial company familiarisation, classroom training and on-the-job training.

· The initial familiarisation in SAESL provides an insight to the working environment prior to attending classroom training.

· The three-month classroom training, consisting of theory and practical sessions, will be conducted and assessed by an external training academy.

· The nine-month on-the-job training in SAESL provides the opportunity to learn and work on the renowned Rolls-Royce Trent Engines.

· Upon completion of the training, the qualified aircraft engine technician will serve a two-year bond with SAESL.

· The starting salary of a shift-rostered technician at SAESL is between S$2,050 and S$2,150. Career progression opportunity is open to promising technicians.

Requirements

Interested applicants must meet the following pre-requisites:

· NITEC / Higher NITEC / Diploma in Engineering (eg. Aeronautical/ Avionics/ Mechanical/ Mechatronics/ Manufacturing/ Electrical/ Precision)

· Completed or exempted from full-time National Service

· Required to work on rotating shift work

· Willing to work in Changi

Supervisor Responsibilities:

• Making sure employees that report to you meet performance expectations.
• Giving instructions or orders to subordinate employees.
• Ensuring that the work environment is safe, secure and healthy.
• Meeting deadlines.
• Approving work hours.
• Ensure great customer service at all levels.

Supervisor Requirements:

• Previous leadership experience.
• Excellent communication skills.
• Eye for detail and accuracy.
• Reliable, with high integrity and strong work ethic.
• Ability to work as part of a team.
• Professional appearance and attitude.
• Computer literacy.
• Proactive organizational skills.
• High school diploma.
• Ability to keep a positive attitude in a fast-paced environment.