You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer (Telephone Operator) is responsible to attend to both internal and external calls, conduct trouble-shooting and direct guest requests to relevant department.

• Possess minimum G.C.E. "O" levels.
• Candidates with Diploma / Degree in Hospitality / Tourism Management or equivalent will be preferred.
• Minimum 6 months work experience in hotel operations.
• Possess good customer relations, communications and interpersonal skills.
• Fluent in spoken Chinese (required to speak to Chinese guests).
• Able to work night shifts, weekends and public holidays

You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Laundry Supervisor is responsible to contribute to the smooth and efficient running of the Laundry Department.

• Good communication and customer relations skills.
• Able to perform duty on weekends and public holidays.
• Prior supervisory experience in the hotel industry will be an advantage.

• Welcoming or greeting the guests.
• Attending to guest’s queries.
• Engaging with guests at the area assigned. Presence and attentiveness is very important for the role.
• Ushering / directing the guests to proper queue / visiting venue.
• Engaging with the pre-arrival information and queries.
• Managing and filtering the queue.

Requirements :

• Strong customer service and communication skills
• Good command in spoken and written English and any additional languages is an added advantage
• Good team player, ability to work with minimal supervision
• Willing to work on shifts, weekends and public holidays

We are seeking a highly motivated and customer-oriented Concierge to join our DAMAI team.

As the primary point of contact for our hotel guests and members, you will curate exceptional wellness experiences by providing tailored recommendations for services and experiences within the hotel and Damai. You will manage bookings, handle membership inquiries, and proactively address guest or member needs to ensure a positive and memorable experience.

• Possess GCE ‘O’ level qualification and above
• A passion for wellness and a genuine desire to help others achieve their wellbeing goals.
• Proven experience of at least 6 months in a customer-facing role within a hotel, spa, commercial gym, yoga studios, medical centres or wellness facility.
• Pleasant disposition and well-groomed
• Excellent communication and interpersonal skills, with the ability to build rapport with diverse clientele.
• Strong organizational skills and attention to detail
• Able to work shifts, weekends and public holidays

You will be responsible to provide an excellent and consistent level of service to your customers. The Doorman / Doorgirl is responsible to contribute to the smooth and efficient running of the Guest Experience team within the Rooms Division.

• Possess minimum PSLE
• Pleasant disposition and well-groomed
• Able to work shifts, weekends and public holidays.

Key Responsibilities

• Lead the annual budgeting, business action plans formulation and budget control processes.
• Establishing key assumptions and coordinate with subsidiaries on budget target.
• Perform critical and in-dept analysis of the Profit Centre's operating performance.
• Prepare materials for board and management such as business updates.
• Prepare management reports for stakeholders.
• Work closely with Group Controlling team and subsidiaries' finance team to improve the reporting processes to enhance the quality in term of timeliness and accuracy.
• Provide valuable financial / non-financial information and suggestions to drive for financial excellency.
• Establish financial and non-financial database to facilitate multiple dimension analysis.
• Prepare strategic benchmarking for Profit Centre.
• Any other ad-hoc matters assigned.

Requirements:

• At least 5 years of relevant experience in manufacturing / commodity industry.
• CPA / ACCA / CFA candidates are encouraged to apply.
• Experienced with complex budget and financial model.
• Proficient bilingual written and verbal communication skills as one needs to manage our English and Chinese-speaking clients and stakeholders.
• Analytical and attention to detail.
• Highly proficient with Microsoft Office (Excel, Power Point, Word)
• Keen interest in digitalization and automation to streamline processes.

You will be responsible for the efficient running of the department in line with brand standards, whilst meeting employee, guest and owner expectations. The Event Planning Manager is responsible to assist the Director of Events in the implementation of all Policies & Procedures specific to Event Sales and Convention Service.

• Ideally with a university degree or diploma in Hospitality or Tourism management.
• Minimum 2 years work experience as Catering / Event Manager or Convention Services Manager.
• Good operational, administrative and interpersonal skills are a must.

You will be responsible to assist with the efficient running of the department in line with brand standards, whilst meeting employee, guest and owner expectations. The Event Sales Manager - Weddings is responsible to ensure the related revenue is maximised in the most profitable way in line with the agreed targets.

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years work experience as Wedding Sales Manager.
• Good problem solving, administrative and interpersonal skills are a must.

You will be responsible to assist with the efficient running of the department in line with Hyatt brand standards, whilst meeting employee, guest and owner expectations. The Garment Cleaner is responsible to contribute to the smooth and efficient running of the Laundry Department.

• Able to provide a courteous and professional service at all times to guests and associates alike.
• Experience in handling dry cleaning garments.
• Able to perform shift duties.
• Prior experience in the hotel industry will be an advantage.

Responsibilities:

• Responsible for month end closing (i.e. preparation of reporting pack – Profit and Loss, Balance Sheet, Note to Profit & Loss and Balance Sheet) and audit schedules
• Prepare bank reconciliation, intercompany recharge and reconciliation, journal entries for accrual and prepayment during month end
• Assist in monthly management reporting and budget
• Handle Statistic surveys as and when required.
• Any other accounting duties as assigned

Requirements:

• Degree in Finance/Accountancy/Banking, or equivalent
• Minimum 5 to 7 years working experience of handling full sets of account independently
• Proficient in SAP system and MS office skills (Excel)
• Proactive, responsible and committed team player
• Proficient bilingual written and verbal language skills as one needs to manage our English and Chinese-speaking clients and stakeholders.

ABOUT US

We are an artisanal coffee bar that has two outlets- one that occupies a small corner in the office tower of Great World, and a second outlet in Holland village.

We take pride in brewing our best cuppa daily, and always seek to create a fun and engaging environment for our customers and our staff.

We hope you are passionate about coffee and invite you to be a part of our growing family.

Job description

YOU ARE:

· Passionate and enthusiastic with an avid interest in learning and making coffee

· Outgoing and enjoy interacting with customers

· Possess a good attitude towards learning, and able to work independently but also as part of a team

· Singaporean / PR

YOUR RESPONSIBILITIES

· Be respectful to our customers, your peers and all of our suppliers

· Make and serve a selection of delicious beverages with a variety of preparation methods

· Support your team in ensuring proper management of daily operations of opening and closing the café- tasks include coffee machine calibration, keeping the workspace clean and taking out the trash.

· Maintain proper health and food safety guideline

Key Responsibilities:
• Develop pricing strategies based on market trends and competitor positioning to optimize product accessibility and profitability.
• Prepare comprehensive market reports and present findings to leadership teams to support strategic decision-making.
• Coordinate with internal stakeholders to implement effective market access initiatives.
• Ensure all activities comply with industry regulations and standards.
• Lead the growth and expansion of the dermatology portfolio across the regional market.
• Drive business development by assessing market opportunities, identifying potential products, and managing product forecasting and pipeline strategies from pre-launch to post-launch.
• Develop product training plans in collaboration with Principals, Medical, and Commercial teams.
• Establish brand strategies and market penetration plans, maintain competitive intelligence, and respond proactively to market dynamics.
• Analyze research data and customer feedback to align with market trends and enhance product competitiveness.
• Define and execute strategic marketing plans, implement marketing campaigns, and regularly assess their efficacy and success.
• Map out strategic goals, priorities, and plans for products and share them with cross-functional teams to ensure alignment.
• Engage with Key Opinion Leaders (KOLs) for the dermatology product line, working with clinical, sales, and training teams where relevant.
• Arrange and deliver product training to local and regional distributor sales teams to ensure they have the necessary scientific and communication skills to meet sales targets.
• Perform any other ad-hoc duties as assigned by the Company.

Job Specification
• Minimum of 7 years of experience in sales and marketing, with at least 4 years in marketing within the pharmaceutical industry.
• Proficient in data analysis tools and techniques.
• Bachelor's degree or higher.
• Ability to work independently on complex projects while effectively collaborating with cross-functional teams.
• Experience in managing product lifecycles, particularly within the dermatology sector in the region.
• Strong understanding of market access strategies, pricing, and market intelligence.
• Excellent communication skills for engaging with cross-functional teams and stakeholders.

nterested applicants, send in your resume to:

[email protected]

We regret to inform that only shortlisted candidates will be notified.

Ashley Loo Yan Ni | R2095115 | EA License Number: 99C4599

Recruit Express Pte Ltd Company Reg. No. 199601303W

• An added advantage with post-sale Security Solutions experience.
• Ability to articulate security technology or post sale issues to customer effectively.
• Technical writing and presentation are expected.
• Hand-on Various Security solutions deployment.
• Any other ad hoc duties as assigned by supervisor.

Job Requirements

• Work closely with technical manager or Team lead in achieving project SLA.
• Understand and identify customer challenges in customer IT Security domain.
• Installation, configuration and response to IT Security Post Sale Support.
• Result-Oriented team player with strong initiative.
• Passion in learning new Security solutions.

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [email protected]

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd

Employer: Market Stall (Specializing in Kimchi, Seaweed Rolls, etc.)

• Company Size: 80+ employees

Job Responsibilities:

• Assisting and serving customers
• Preparing kimchi and seaweed rolls (and other related items)
• Providing excellent customer service

Job Requirements:

• No prior experience required, training will be provided
• Must work 44 hours per week according to the schedule
• Hardworking and willing to perform various tasks

Benefits:

• Performance-based salary increase
• After 3 months, salary will increase
• Annual leave, sick leave, and other benefits according to labor laws

Seeking for a highly motivated legal secretary with litigation experience in law firms to support a litigation & dispute resolution department.

Requirements:

• Litigation experience in legal firms
• Good command of written and spoken English
• Self-motivated, independent and able to work well under pressure with minimal supervision
• Meticulous, accurate and detailed oriented
• Can be trusted to follow instructions, meet deadlines, perform tasks consistently, and communicate effectively
• Positive working attitude and a team player

Job Scope:

• Providing secretarial and administrative support to lawyers such as preparation of bundles of court documents, updating and maintaining case files, including monitoring court timelines;
• Reviewing, reading and drafting of pleadings, applications and affidavits;
• Preparing documents such as letters, bills and court documents;
• Maintaining the lawyers’ calendars by recording and monitoring court appearance dates, pleadings and filing requirements and scheduling of meetings;
• Electronic filing of documents via e-litigation and general administration work including preparing court bundles;
• Keeping track of solicitor’s time records and billing;
• Corresponding with clients;
• Other assigned duties on ad hoc basis

The Legal Secretary should have a good command of written and spoken English, excellent working knowledge of Microsoft 365, PDF editors and E-litigation. Proficiency and experience with legal management systems are advantageous but not essential as training will be provided.

Interested candidates are invited to write-in and email with a detailed resume stating qualifications, experiences, current/expected salary to [email protected].

We regret that only shortlisted candidates will be notified.

Responsibilities:

• Develop and maintain Single Page Applications (SPAs) using Angular or React.js with NodeJs, and Typescript.
• Utilize web bundle tooling, particularly Webpack, to optimize web application performance and bundle assets efficiently.
• Integrate web applications with RESTful APIs, GraphQL, and third-party APIs to enhance functionality and user experience.
• Implement server-side development using .NET Core to build robust APIs.
• Experience with Azure cloud services such as Azure AD B2C, Azure Container Registry (ACR), Azure Container Services, Azure Container App Instance, Azure App Service, and Azure DevOps.
• Design and development experience with relational database management systems (RDBMS) including MS SQL or PostgreSQL.
• Familiarity with event-driven architecture using messaging systems such as RabbitMQ, Azure Service Bus or similar.
• Experience with user authentication and authorization mechanisms, such as OpenID, OAuth and JWT.
• Write automated unit and integration tests using Jest, Jasmine, MS Test, NUnit, XUnit or similar to ensure code reliability and maintainability.
• Containerize web applications using Docker to facilitate easy deployment and scalability.
• Collaborate closely with UI/UX designers to convert Figma designs into HTML assets, ensuring seamless integration of design elements.
• Work collaboratively with technical teams, including architects and other developers, to deliver high-quality solutions.
• Write secure code following best practices and security guidelines.
• Experience with version control systems, such as Git, and branching strategies.
• Implement Continuous Integration and Continuous Deployment (CI/CD) pipelines to automate the build, test, and deployment processes.

Good to Have:

• Experience working with Kubernetes orchestration for managing containerized applications.
• Proficiency in load testing techniques to scale web applications effectively.
• Knowledge of security testing methodologies including Vulnerability Assessment and Penetration Testing (VAPT).
• Experience with mobile development would be an added advantage.

Qualifications:

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Minimum of 3-4 years of experience in full stack development.
• Proven track record of successfully delivering complex, enterprise-level solutions.
• Experience in Finance or HR solutions systems will be considered an added advantage.
• Experience in Agile/Scrum methodologies and iterative development practices.
• Demonstrated leader skills with the ability to lead and coordinate cross-functional teams.

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [email protected]

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd

HYBRID, Based in Singapore

Do you have the energy and charisma to inspire the next generation? Join our team as an Education Strategy Consultant, where you’ll play a pivotal role in mentoring and guiding young students (ages 11-14) in both their academic and personal growth.

We’re looking for dynamic individuals who can help shape their futures, providing mentorship that goes beyond the classroom.

First Konnection – The Authorized Education Recruitment Specialist for this Role

What You Can Expect:

• Streamlined Process: Let us handle the logistics while you focus on showcasing your expertise.
• Direct Communication: Receive timely updates and clear guidance throughout the application process.
• Personalized Advice: Leverage our insights to present your strengths and secure the role.

What You'll Do:

• Develop tailored academic and personal growth strategies to prepare students for future educational and extracurricular goals.
• Mentor students in setting academic goals, improving study habits, and discovering extracurricular interests.
• Provide personal development guidance, including time management, stress management, and goal-setting.
• Manage a cohort of 11-15 students, working closely with them over a 1-3 year period, meeting online 3 weeks a month, with one week on-site in-person meetings.
• Track progress via online platforms (Slack) and ensure mentorship sessions are impactful through regular assessments and feedback.

What We’re Looking For:

• Proven ability to work with teenagers, preferably with experience in teaching, tutoring, or mentoring.
• High energy, excellent communication skills, and the ability to engage students.
• Flexibility to work in a hybrid model, with some in-person meetings in Singapore.
• Comfort working in a results-oriented environment, with KPIs tracked via communications and mentorship quality.

Why Join Us:

• Flexibility with no fixed working hours, as long as KPIs are met. You can design your own schedule within the cap of 44 hours per week.
• Comprehensive mentorship and support from our team to ensure your success.
• An opportunity to make a meaningful impact in the lives of young students, guiding them towards achieving their full potential.

Ready to inspire the next generation? Apply today!

EA Registration No.: R23111820 (Ben Chang)
EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)

Embark on a Creative Journey! Inspire Future Artists with a 4-Day Work Week!

We are recruiting for an art studio renowned for its innovative and nurturing approach to learning. Their unique programs are designed to foster creativity and encourage every child’s artistic expression.

Join their dynamic team, enjoy a balanced work-life schedule, and help shape the future of art education!

First Konnection – The Authorized Education Recruitment Specialist for this Role

What You Can Expect:

• Streamlined Process: Let us handle the logistics while you focus on showcasing your expertise.
• Direct Communication: Receive timely updates and clear guidance throughout the application process.
• Personalized Advice: Leverage our insights to present your strengths and secure the role.

About the Role:

• Inspire Creativity: Conduct engaging and imaginative art lessons for children.
• Nurture Young Minds: Develop supportive relationships with students.
• Collaborate and Innovate: Work with a dedicated team to create and deliver innovative art programs.
• 4-Day Work Week: Enjoy a flexible schedule that balances your career with personal time.

About You:

• Effective Communicator: Strong communication and interpersonal skills to connect with students and colleagues.
• Energetic and Adaptable: Thrive in a dynamic environment and enjoy fostering student growth.
• Availability: Willing to work a 4-day week, Wednesdays and Thursdays including weekends.

Why Join Us?

• Career Growth: Opportunities to grow with a leading art education provider.
• Supportive Environment: Be part of a team that values creativity and professional development.
• Balanced Work-Life: Enjoy the benefits of a 4-day work week while making a significant impact on young artists’ lives.

Ready to inspire and be inspired? First Konnection is here to support your career aspirations. Send your resume/CV to us and embark on a fulfilling career in art education. We look forward to welcoming you to the team!

Benefits of working with First Konnection:

• Proven success in placing educators in esteemed institutions.
• Personalized and supportive recruitment process.

Seize this exciting opportunity! Apply now!

EA Registration No.: R23111820 (Ben Chang)
EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)

• Reporting to the Team Manager, monitor and ensure product delivery velocity with good & transparent communication
• Be the leader of the unit spearheading new projects with goals / vision aligned with HoD's direction, together with fellow data scientists, under the 5 pillars in the team (Forecasts x 2, Pipeline, Optimization and Visualisation)
• Provide guidance to junior staff in SG office and nurture them with the aim to build up a solid support force for data science-related product development
• Be the Product Owner for OASIS data pipeline maintenance, initiate and coordinate deployment of enhancement whilst overseeing the overall stability of the pipeline
• Ensure all products are delivered without exceptional results and address failure with Product Owner within tolerance timeline
• Initiate enhancement of in-house forecast solution with information provided by counterparts/front office through meetings, visits and inquiries
• Follow up on poor forecast accuracy locations and provide suggestions on how to improve the current logics and system
• Analyze forecast inquiries from local offices and RHQ, proposing enhancements to the current logics/models
• Respond to the forecast system users' inquiries with regards to the system forecast value background

Requirements

• Bachelor's Degree in Data Science, Analytics or Mathematics
• Good knowledge of Mathematics/Statistics/Computer Science/Machine Learning
• Proficiency in staff management and related managerial techniques
• Proficiency in Python/SQL, capable of working independently or as part of a team
• Proficiency in Cloud Platform (GCP is preferred)/ Google Suite (Apps Script is a plus)/ Github/ Jira/ Scrum framework
• Good knowledge of data engineering that covers data governance, database architectures and data pipelines
• Strong problem-solving and risk analysis skill to analyse internal system data as well as the forecast system background data
• Proficiency to review complex information, perform comparative analysis, and make recommendations based on findings
• Ability to perform BI analytics to present insightful messages with follow up actions
• Minimum 5 years' experience in SaaS product development preferred; shipping knowledge will be advantageous

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [email protected]

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd

Job Responsibilities:

• Gather software requirements and design solutions for modules and small software systems
• Develop and support software including applications, database integration, interfaces and new functionality enhancements.
• Coordinate cross-functionally to ensure projects meet business objectives and compliance standards.
• Write both internal and external technical documentation
• Deploy, install, and configure hardware and software systems
• Work with team members in customer support, field test and deployment
• Perform bug fixing and improvement of current application framework
• Any other ad hoc duties as assigned by supervisor

Requirements:

• Experience in design & developing software applications using C++/Python
• Experience in developing applications using ROS
• Proficient in two mainstream programming languages, preferably Python, C++, Typescript, Javascript , etc.
• Able to use tools to manage source code, preferably Git, GitHub
• Experience of interfacing with different hardware using REST/HTTPS and MQTT communication protocols
• Added bonus: Knowledge on Agile & DevOps methodologies
• Added bonus: Knowledge on SQL and NoSQL database systems

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [email protected]

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd

Employer: Korean Mini-Mart

• Company Size: 80+ employees

Job Responsibilities:

• Stocking and organizing products
• Operating the cash register
• Assisting and serving customers

Job Requirements:

• No prior experience required, training provided
• Must work 44 hours per week according to the schedule
• Hardworking and willing to learn

Benefits:

• Performance-based salary increase
• Annual leave, sick leave, and other benefits in accordance with labor laws

Aventis Graduate School is a dynamic and innovative institution dedicated to providing world-class graduate and executive education for working professionals. Join our collaborative team and contribute directly to our mission of empowering individuals and organizations.

About the Role:

We're seeking a talented and results-driven Performance Marketing Executive to spearhead our lead generation efforts. You'll be responsible for designing, executing, and optimizing high-impact digital marketing campaigns across multiple channels, including Facebook, TikTok, Google, Instagram, and native advertising platforms like Taboola.

What You'll Do:

• Campaign Mastery: Develop, launch, and manage end-to-end digital marketing campaigns, focusing on driving high-quality leads and maximizing ROI.
• Digital Platform Expertise: Leverage your deep understanding of Google Ads, Facebook Ads Manager, TikTok Ads, and Taboola to optimize campaign performance and achieve exceptional results.
• Data-Driven Insights: Utilize advanced analytics tools to track key metrics, identify trends, and make data-informed decisions to optimize campaigns.
• Creative Collaboration: Partner closely with our creative team to develop compelling ad creatives and copy that resonate with our target audience.
• Continuous Testing & Improvement: Stay up-to-date with the latest industry trends and emerging technologies to drive innovation and enhance campaign performance.

What We're Looking For:

• Proven Experience: Minimum 2 years of hands-on experience in digital marketing, with a strong focus on lead generation.
• Platform Proficiency: Deep knowledge of Google Ads, Facebook Ads Manager, TikTok Ads, and Taboola.
• Analytical Mindset: Strong analytical skills to interpret data, identify trends, and make data-driven decisions.
• Creative Flair: Ability to develop engaging and persuasive ad copy and creative concepts.
• Results-Oriented: A passion for achieving measurable results and a track record of success.

What's in it for You:

• Competitive Compensation: Attractive salary package and performance-based bonuses.
• Career Growth: Opportunities for professional development, mentorship, and advancement.
• Continuous Learning: Access to industry-leading training and workshops.
• Innovative Culture: A dynamic and supportive work environment that encourages creativity and innovation.

Ready to Make Your Mark?

If you're a passionate and talented Performance Marketing Executive ready to take your career to the next level, we invite you to apply today.

Let's build the future of education together. Visit www.Aventis.edu.sg for more info

Must-haves:

Work Location: Singapore, Singapore
Work Arrangement: Hybrid (2-3 days work onsite)
Work Schedule: Regular working hours
Specific requirements: Experience in recruiting for Pharmaceutical Manufacturing, Healthcare, Medical, or Consumer Goods required.

Responsibilities:

• Complete a detailed job scope conversation with the hiring leader to determine position specifications.
• Timely review of applicants who have applied via the applicant tracking system.
• Build and deploy effective recruitment marketing campaigns specific to the job opening.
• Source candidates via resume databases and networking sites using sophisticated Boolean search language.
• Prepare candidates for interviews, providing logistical information, interview schedule, appropriate attire and expectations for follow up from the recruiter, additional counsel as needed.
• Ensure all candidates are provided with timely updates concerning the status of their applications and interviews.
• Conduct professional and thoughtful phone interviews that are infused with industry/role specific probing questions as the conversation/interview dictates.
• Compare candidate phone interview notes and skills assessments with requisition specifications to determine if the candidate is a match for the role.
• Apply consideration for factors relative to candidate fit to team and cultural fit.
• Continuously build talent pipeline to ensure there are multiple candidates in play at all times.
• Keep hiring manager up to date on any market changes that would impact the hiring process or talent community.
• Articulate a job offer and drives for candidate acceptance.
• Partner with the hiring manager to ensure the offer is accepted by the candidate.
• Stakeholder management
• Support end to end functions

Get to Know the Team

The People Operations team focuses on transforming challenges into opportunities through data-driven insights. We develop strategic solutions that align with our vision, manage organisational change, enhance employee experience, and foster innovation, partnership, and leadership to create a growth-oriented workplace.

Get to Know the Role

This is a full-time onsite internship role based in Singapore, reporting to the Head of Country People Operations.

The Critical Tasks You Will Perform

• Help plan and implement employee engagement and culture activities that support employees (and interns) development, wellness and inclusivity at work
• Develop editorial content that supports employee engagement, through internal channels like email announcement, intranet
• Analyze metrics of employee engagement efforts and assess effectiveness
• Support end-to-end intern experience in Singapore; from hiring to onboarding and engaging them throughout their stint at Grab.

YOUR IMPACT _________                  

The Regional Assistant Retail Education Manager plays a key role in driving and animating the Makeup category, digital and client experience education strategy in Travel Retail Asia Pacific (TR APAC). As the subject matter expert in Makeup, you will be an integral part of the regional training team to adapt and create content for estimate population of 700 Beauty Consultants across 250 doors in the APAC region. You will lead the Makeup specialist development plan and build a community of passionate Dior Color Stylists and Makeup Artists.

With responsibility to support transversal projects within digital learning, you will manage makeup e-modules and drive BC engagement within this digital learning community. Together with the education and marketing team, you will collaborate to organize events such as BC seminars, Train-the-Trainers (TTT) and other engagement activities.

Reporting to the Regional Senior Retail Education Manager, you will also work closely with the Training Managers to support their training content needs, and with the Regional Marketing team to refine retail tools, services and exciting experiences for our customers.

YOUR MISSION _________

MAKEUP CATEGORY TRAINING

• Be the voice of Travel Retail APAC for Makeup Education
• Adapt and transmit centrally-created Makeup training modules and tools for TR APAC, collaborating with Regional Makeup Marketing and each market’s Training Managers (TM) on needs and strategy. 
• Deliver Train-the-trainer to TMs on key makeup modules including novelties, integration, professionalization, and specialization level.
• Closely follow global and regional Makeup trends, transmitting them to the field team through creation of digital content and videos.
• Work closely with the Digital Training project team to digitalize makeup modules.
• Together with the Regional Training team, produce Generic Staff 3-axis training modules and tools.
• Work with vendors to translate and proof-read Makeup training content developed by Central and/or Regional.
• Collect feedback to continuously improve quality of materials to address the markets’ needs, provide advice for category and trade marketing and business development teams on services. 
• Plan Makeup learning calendar and maintain Makeup modules library, ensuring that all content is available in a timely manner to support launch calendar and Makeup curriculum.

• Adapt Makeup services according to the region’s needs and implement in timely manner (with launches, new openings etc.) 

MAKEUP SPECIALISTS’ DEVELOPMENT AND COMMUNITY ENGAGEMENT

• Plan and rollout yearly Makeup Specialist certifications with every market.
• Build field team’s passion in Makeup, identify and develop Makeup Specialists (Color Stylists & Makeup Artists).
• Build field team’s makeup expertise, makeup demonstration and application, and selling skills through seminars/ webinars, digital and/or physical.
• Maintain frequent communication with Makeup community via the digital training app, share relevant retail information and social media buzz updates. 
• Work closely with markets to consolidate and share key insights on Chinese and Local consumer trends and selling approach.

• Forecasting of grooming products and gifts for Makeup specialists & BCs and ensure timely order for on-counter date.

• Support the Senior Retail Education Manager with budget updates on tools, grooming and gifting expenses.

MAKEUP SERVICES AND TOOLS

• Lead the implementation of Makeup services, adapted to the format of market’s needs, from on-counter to animations/VIP events.
• Ensure a consistent standard of makeup service excellence across key boutiques, with expert consultations, artistry skills and cross-selling capabilities.
• Train-the-trainer on Makeup Retail tools (Lip Tool etc.) and Makeup services (consultation, pampering, masterclasses).
• Responsible for the update of Makeup Retail Tools for the POS
• Collect feedback and provide advice for makeup category marketing and business development teams on retail tools and services. 

PLAN MAKEUP LEARNING CALENDAR AND MAINTAIN MAKEUP MODULES LIBRARY

• Provide a clear roadmap of the learning support provided and required from various stakeholders.
• To download the centrally-created modules into the regional SharePoint folders, releasing the adapted content in a timely manner to ensure ample support for launches, and maintaining an organized library of modules for trainers.

BC SEMINAR / SPECIALIST SEMINAR / GOLDEN STAR NOMINEES

• Be a key member of the organizing committee of regional key events.
• Design, plan and organize the workshops and activities for makeup category.
• Collaborate with forecast team to ensure the supply of gifts and product testers.
• Where needed, to support the project manager of the Seminar/Event.

ADMINISTRATIVE AND OPERATIONAL SUPPORT

• Create, Manage and Monitor all Training Packages on InDior App for all categories (Forecasting Tool)
• Collaborate with Regional and Market Trainers on each FM Run to forecast quantity allocation for training gifts, grooming kit, uniforms and couture gifts.
• Track market consumption as per forecast to ensure minimal wastage.
• Liase with supply team on item availability and cascade info to market to ensure timely delivery.
• Support in uniform & grooming plan.
• Support in the financial processing of quotations, POs, invoices and updating of budget expenses.