Patient Service Associate – Emergency Department
Job Summary:
We are seeking a compassionate Patient Service Associate (PSA) to join our dynamic Emergency Department (ED) team. As a PSA, you will play a crucial role in ensuring that our patients and their families have a positive experience during their time in the ED.
Key Responsibilities:
• Patient Reception and Registration:
â—¦ Assist patients and their families upon arrival, ensuring all necessary information is accurately recorded.
â—¦ Support the triage process by managing patient flow and coordinating with the medical team.
• Handling Inquiries and Communication:
â—¦ Provide clear information to patients and families regarding ED procedures, waiting times, and hospital policies.
• Administrative Duties:
â—¦ Manage patient records and documentation, ensuring all information is up-to-date and properly filed.
â—¦ Scheduling and assisting with appointments.
Ad-hoc duties such as excel preparation.
• Billing and Payment
â—¦ Assist with payment collection.
• Clinical Duties (training provided):
â—¦ Administer nasal swabs to patients.
â—¦ Assisting to take vital signs and ECGs
â—¦ Transferring patients from wheelchair to trolley, and assisting in pushing patients around.
Qualifications:
Diploma in any discipline/GCE 'A'/'O' Level/Higher NITEC/NITEC in any discipline
Skills and Competencies:
â—¦ Excellent communication skills, with the ability to convey information clearly and empathetically.
â—¦ Strong organizational skills, with the ability to manage multiple tasks in a fast-paced environment.
â—¦ Able to multi-task, work in a fast-paced and dynamic environment.
â—¦ Proficiency in using various computer applications.
• Additional Requirements:
â—¦ Willingness to work 2 rotating shifts, weekends, and public holidays.
â—¦ Previous experience in a healthcare setting or in customer service is preferred but not required.
What We Offer:
• Competitive salary and benefits package.
• Opportunities for professional development and career growth within the healthcare industry.
• A supportive and collaborative work environment where your contributions make a direct impact on patient care.