Management of the Service Department to include the responsibility for the growth of the business and improvement of profitability. This includes, taking service calls, resource scheduling, ensuring correct staffing levels are maintained, generating sales revenue, ensuring margins are suitable, stock and equipment controls, coordination with production staff.
• Management of the Staff in Service Department
• Development and management of our service customer base
• Management of debt collection for service department customers
• Assist the General Manager in the development of the Preventative Maintenance business, a specific growth target area of the business.
• Responsibility for the providing of informed and accurate technical advice to potential customers regarding servicing of the Company’s products.
• Responsibility for the prompt preparation of quotations for the supply / repair / installation of products as requested by potential customers.
• Accurately inform service clients about the schedule of their service request and the coordination between the service crews and customer for the timely and cost-effective supply of service and products ordered by the customer.
• Assist in the overall Occupational Health and Safety of employees and sub-contractors.
• Responsibility for the overall quality standards for the service work carried out.
• Work effectively with the Directors, the General Manager and the Senior Managers of the affiliated companies to meet the common objectives of the respective business units and to explore opportunities that may strengthen the growth of the Company.
• Assist in the detailing of production paperwork for the correct manufacture of the Company’s Door products as required by the client. • Effectively negotiate and resolve any disputes in relation to customers, suppliers, or other interested parties that may arise in the normal course of doing business.
• Responsibility for the preparation of paperwork to initiate the raising of invoices relating to product being serviced and to ensure processing and mailing prior to the end of the month in which product was serviced.
• Advise the Directors of any matter or incident (including but not limited to product liability), public liability, workers compensation, motor vehicle accident, industrial dispute, criminal or civil action alike) that may involve the company or its insurers incurring some form of liability or may reasonably be of interest to the Directors of the Company.
• Comply with Company policies from time to time.
Skills & Experience:
• Excellent knowledge of company products to service customer requirements
• Able to competently use a computer including the Microsoft office suite.
• Time management and working to deadlines
• Effective communication and building effective relationships
• Well-developed organizational skills and ability to coordinate paperwork/reporting requirements
• Efficient problem solving and Assertive with a positive attitude
