Title                                                    Product Regional Director
Desired Location                               Singapore / China

Hybrid – Remote

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.

WE ARE NUVEI.  Nuvei (Nasdaq: NVEI) (TSX: NVEI) is the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 45+ markets, 150 currencies and more than 600 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service.   We are always looking for exceptional talent to join us on the journey!

Your Mission 

We are looking for a Product Regional Director to join our fast-growing Product Readiness team. Reporting to our SVP Global Products, you will be supporting the team on business growth in Asia Pacific.

You will have a key focus on understanding customer drivers of demand / need. Assess localization need for products, solutions. Support market expansion in new markets, e.g., Thailand and Vietnam. Support client success with our strategic customers, and engage with domestic and global customers in the region. The role also requires engaging internally with a broad cross-functional team including business development, product, operations, engineering and risk to name a few.

Key responsibilities include, but are not limited to:

-       You have an intellectual, problem-solver and logical mind with the ability to synthesize data, insights, and feedback from multiple sources. You are comfortable in translating abstract ideas and information into concrete short-term and long-term product bets that support Nuvei’s growth.

-       You are a “roll up your sleeves” leader who can work with product, development and customer teams to define what is required to deliver the product commercially.

-       You are known by internal and external stakeholders as collaborative and inspirational. You foster strong relationships and alignment across different stakeholders within and outside the organization

You will be a high-impact individual contributor whose responsibilities will include, but not be limited to:

-       Make use of our payments infrastructure to improve the performance of existing product suite, while evaluating any new products, platforms that prove to have incremental value (bias towards significant differentiation)

-       Seek out innovation in the merchants services domain by considering consumer’s needs, relevant regulatory and technological trends that could influence Nuvei’s approach to payments in the short-term vs. the long-term (social gaming, x-border transfers)

-       Build a framework for what is commercially ready – beyond development to be ready for market. 

Qualifications include, but are not limited to:

-       5+ years of experience in Product Management (B2B or B2C)

-       Knowledge of payments technologies (e.g. network tokens, PINless, Faster Payments, ACH, etc.) is a plus

-       Highly analytical with the ability to use data to make decisions

-       Strong verbal and written communication skills

-       Impeccable judgment and integrity

-       Ability to juggle multiple critical tasks simultaneously

-       Bachelor's degree, MBA a plus

-       Willingness to travel as needed, globally

Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you. 

Benefits

·       Long Term Incentive Plan that creates an opportunity for all employees to financial benefit from Nuvei’s growth

·       2.5 additional days of annual leave a quarter, if company hit quarterly targets

·       Private Medical Insurance 

Working Language

·       English (written and spoken) is the language used most of the time, as work colleagues, clients, and strategic suppliers are geographically dispersed.

At Holiday Inn® Hotels & Resorts, our job is to bring the joy of travel to everyone. That’s where you come in. When you’re part of the Holiday Inn Hotels & Resorts brand, you’re more than just a job title.

At Holiday Inn, we look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.

Join us as a Hotel Manager at Holiday Inn® Singapore Orchard City Centre. For this vital role, we’re looking for someone who can:

· Assist General Manager in the development, implementation and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability.

· Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty.

· Direct day-to-day activities, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance, and recognise good performance.

· Educate, train and motivate hotel staff while ensuring they have the information, market data, tools and equipment to successfully carry out job duties.

· Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with hotel and/or company rules and policies.

· Promote teamwork and quality service through daily communication and coordination with key department heads.

· Interact with guests and individuals outside the hotel, including, but not limited to, current and potential clients, owning company representatives, community leaders, government officials, travel industry representatives, suppliers, competitors and other members of the local community.

· Ensure highest level of guest satisfaction by providing quality guest services and amenities.

· Ensure a safe and secure environment for guests, team members and hotel assets in compliance with owners’ policies and procedures and regulatory requirements. Maintain relations with outside contacts.

· Act as public relations representative to raise awareness of hotel and brand in local community. Drive team member involvement in community organisations, activities and businesses.

· Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint.

· Perform other duties as assigned. May also serve as the manager on duty.

What We Need From You

Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration, plus three years of general management experience in a high level operations role or prior general manager experience, or an equivalent combination of education and experience. Type and level of experience required may vary slightly based on size and complexity of operation. Must speak local language(s). Other languages preferred.

What We Offer

In return for your hard work, you can look forward to a highly competitive salary and benefits package – including:-

• Duty meals
• Birthday Leave on your birthday month
• Monthly LOVE Hour
• Medical, dental & optical benefits
• Insurance Coverage
• 25-50% F&B Discount at restaurants within IHG Singapore Hotels
• Special Employee Rate at all IHG Hotels worldwide
• Room to Grow opportunities

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Holiday Inn Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6,000 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to Holiday Inn and IHG and we’ll make sure you’ll have Room to be yourself. Find out more about joining us today by going to careers.ihg.com.

Overall Job Objectives:

Support the Director to develop strategic plans and drive work planning for the organisation.

Core Responsibilities:

Planning

• Support annual work planning process (including Mgt and Board retreats), working closely with Management, Finance and all departments, to develop and align strategy across the organisation.
• Track implementation of priority projects & KPIs.
• Support Business Process Optimisation (BPO) and change management initiatives to facilitate improved business processes for Art fairs, Exhibitions and VAP engagement and production workflows.
• Prepare materials & provide Secretariat support to ED for Content & Curatorial Committee meetings relating to Visiting Artist Programmes (VAP), Art Fairs & STPI Collection.

Development

• Work with Outreach to grow partnerships with tertiary arts schools (e.g. NAFA, Lasalle, Yale School of Arts, etc) to ensure a pipeline of future talents/ printmakers to work in STPI / arts sector.
• Grow collaborations with VAC institutions to strengthen collaboration within the cluster.
• Explore partnerships with institutions/ non govt organisations that align with STPI’s mission.

• Other projects as assigned

Job Specifications:

• Bachelor’s Degree in Business, Arts and Social Sciences, or related cross disciplinary fields.
• At least 3-5 years of relevant working experience, preferably in corporate or strategic planning.
• Experience in Strategic Planning, Arts Management, Business Development or Relationship Management.
• Possess excellent communication, interpersonal and planning skills.
• Good attitude and positive mindset.
• Flexible; able to adapt to changes quickly.
• Strategic, out-of-the box thinker.

Ginza Sushi Ichi, one Michelin star Japanese fine dining restaurant in Orchard area is seeking servers to join our award-winning team. Experience is not a must as training will be provided, but will be an added advantage.

Successful applicants will be entitled to the following employee benefits:

• Competitive salary.
• Generous monthly incentive upon hitting sales targets.
• Daily meal allowance.
• Substantial tips.
• Medical reimbursement.
• Relaxed working environment.
• 6 days work week with 2 additional off-in-lieu per month.
• 2 hours meal break.
• Uniform provided with laundry service.

Interested candidates, please apply directly with your CV.

Royal Ocean Marine, a reputed headhunting maritime company, is currently seeking a motivated and detail-oriented Credit Controller to join our client's finance team. In this role, you will be responsible for ensuring timely payments from clients and maintaining strong customer relationships. This is an excellent opportunity to contribute to the financial success of the company.

Responsibilities:

• Manage a portfolio of customer accounts and ensure timely payment collection
• Monitor and review customer credit limits
• Investigate and resolve payment discrepancies and disputes
• Send reminders and follow up with customers on outstanding balances
• Prepare and maintain accurate records of customer interactions and payment statuses
• Collaborate with internal teams to resolve any billing or payment-related issues
• Identify and escalate potential credit risks to management
• Prepare regular reports on accounts receivable and collections activity

• Minimum Degree / Diploma in Finance, Accounting, Business or any related discipline
• Minimum 5 years of relevant working experience
• Strong knowledge of credit control processes and best practices
• Excellent communication and negotiation skills
• Ability to build and maintain strong relationships with customers
• Attention to detail and ability to accurately analyze data
• Proficient in using accounting software and MS Office, especially Excel
• Strong organizational and time management skills

Singapore Citizen and Singapore residents will be given priority in the selection process. Only the shortlisted candidate will be contacted within 2 weeks' time. If you have not received any call or email from our recruitment team, assume that you are not shortlisted for the position

Chan Chee Meng

EA 07C3069

R1110620

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Marketing Analyst

This role will support our client, one of the most prominent Technology players globally, in delivering and unlocking insights about their leading e-commerce and hardware business across owned and operated channels and making that information internally accessible in a valuable and compliant manner. Your knowledge of e-commerce, communication skills, and analytical abilities will play a key part in shaping how new and existing businesses grow!

You’re a data-driven storyteller and marketer! You have an excellent eye for details and anticipate how decisions are made. You don’t stop with numbers and graphs but can translate numbers into actionable business insights and recommendations. You can captivate a range of multi-level stakeholders to bring positive shifts in understanding how users engage with the e-commerce site and carve out visions for growth. 

This role will allow you to work cross-functionally with our client’s broader sales, marketing, global analytics and support teams to help you gain the necessary insights to provide the elemental analysis for the projects and campaigns. You’ll be constantly exposed to new ideas and frameworks while you work on different projects alongside your team, challenging you to always stay at the top of your game! 

Role:

• Responsible for reporting and data analysis for business-as-usual and specific campaigns/features for D2C channel in APAC
• Build and maintain the data pipelines for marketing infrastructure to assure 100% data accuracy 
• Build dashboards for strategic business areas to monitor progress and performance while tracking macro-trends & competitive trends in e-commerce in the region 
• Build and maintain  processes/tools to automate and for easy accessibility of data when required 
• Assist the team with the experimentation marketing analytics design. campaign measurement and the implementation of A/B testing for the region
• Over time, beyond data and insights, you’re expected to support formulating brand, product, communications, language, creative and messaging suggestions, objectives and strategies. 
• Handle ad hoc data requests and analysis requests
• Driven by an entrepreneurial environment, taking advantage of new technologies and data sources to create unique and exciting ways to understand users in e-commerce

You:

• BA/BS degree. In place of a degree, relevant skills or equivalent experience
• 4+ years of data analytics experience in a sales or marketing function for an e-commerce or technology company
• Passionate about all things data, and ability to digest complex data and storytelling
• Organise data findings and synthesise them with business results to form high-level business recommendations
• Skills in Python and SQL are highly desirable for the role in addition to other analytics tools
• An understanding of SEO, SEM, and sales funnel metrics is advantageous
• Knowledge of web and app attribution is a strong plus
• Knowledge of Google Data Studio and Excel Pivot table is a plus
• Exceptional verbal and written English communications and presentations skills and, ideally, fluent in another Asian language to support the projects spanning across JAPAC

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.

• Permanent position with variable bonus
• Candidates with no experience are welcome
• Opportunities to travel abroad for business purposes
• Effectively bilingual in English and Mandarin due to business needs. Other spoken language is an added advantage

Roles & Responsibilities:

• Handle existing customers’ account and look for new customers
• Handling enquiry, negotiating price, preparing quotation, order and delivery
• Support distributors in market development, products knowledge and commercial requirement
• To review the distributor’s performance periodically and make recommendations for sales improvements and distributors’ motivation
• Participate or visit trade fairs worldwide
• Identifying & generating new business opportunities within assigned territory
• Visit clients of existing markets and potential customers in new market
• Working closely with IP Lawyer and Clients for taking action against infringer of company’s trademarks and products
• Perform any other duties or ad hoc projects assigned

• Degree Holder in Marketing / Business
• Travelling required
• Resourceful, meticulous and independent
• Energetic with high level of initiative and dedication
• Possess good communication and strong analytical skills
• Effectively bilingual in English and Mandarin. Other spoken language is an added advantage

Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd

Registration Number: R23118389

EA: 21C0661

• Permanent position
• Variable bonus
• Opportunities to travel abroad for business purposes

Patient Service Associate (3 months to Perm)

Mon - Fri, Staggered Office Hours

Salary: 1.5 to 3k

Duties and Responsibilities

Register and schedule appointments for patients

Assist doctors with administrative tasks and/or simple procedures

Manage email, phone and upfront enquiries from patients

Perform cashiering duties

Provide chaperone assistance to patients

Ensure overall décor and cleanliness in the clinic

Requirements

- Min O/A/N Level

- Experience in customer service will be advantageous

- Team player with good interpersonal and communication skills

- Able to multi-task and work in a fast-paced environment

If interested, please email me at [email protected]

➖

Alex Goh Hock Leong

(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

• Coordinate admissions interviews for applicants and faculty
• Engage in Admissions Teas and virtual sessions
• Support organization of outreach events
• Manage publicity across various platforms (website, social media)
• Update reports for internal and external communication

Requirements:

• Minimum Degree/Diploma holder with at least 2 year of admin working experience.
• Prior working experience in education industry will be an advantage

Interested candidates please send in your resume to:
Yvonne Suan Ying Zhen
Outsourcing Team
Email: [email protected]
EA License No: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Competency in the following areas preferred:

• Data visualization tool (e.g. Qlikview, Qliksense);
1. Responsible for end-to-end design and development of Qlikview-based reporting applications
2. Build reports in Qlikview, initiated by business’ reporting needs
3. Clear documentation of Qlikview data design and mappings
4. Manage day-to-day operations of Qlikview system along with development
5. Perform Qlikview upgrades and new installation, hence should have good familiarity with Qlikview Publisher and QMC
6. Responsible for the safeguard of his/her code base, conduct unit and integration testing, provide release management instructions through UAT and production environments
7. Analyzing and documenting business requirements and data specifications
8. ETL scripting

• Advanced knowledge and experience in relational databases, SQL.
1. Experience in database design and modeling for data warehouse and business intelligence applications, including relational database structures and normal forms.
2. Consolidate and optimize available data warehouse infrastructure
3. Perform the design and extension of data marts, meta data, and data models
4. Analytical and troubleshooting skills with complex technical subjects and tasks.
5. Collaborate with business and technology stakeholders in ensuring data warehouse architecture development and utilization
6. Carry out monitoring, tuning, and database performance analysis
7. Ability to present and explain complex technical topics, problems, alternative solutions to others.
8. Advanced experience with or knowledge of most of the following software, languages and tools, or similar products is preferred: SQL Server DBMS, SSAS, SSIS, SSRS, Oracle DBMS, Oracle PL/SQL.

• Good critical thinking and problem-solving abilities.
• Possess good communications skills to understand our customers' core business objectives and build end-to-end data centric solutions to address them.

Next Step

Prepare your updated resume and expected package.

Simply click on 'Apply here' or email to [email protected] to drop your resume

All shortlisted candidates will be contacted.

Susmita Sahu
Direct Line: 6697 7886
EA License No: 91C2918
Personnel Registration Number: R23114076

Responsibilities:

Financial Planning & Analysis

• Prepare actual and budget/forecast financial reporting and presentation.
• Preparation of monthly and budget/forecast hyperion reporting for submission to Region Finance.
• Perform variance analysis and document commentaries on financial results for the respective business and operation units.
• Partner with business teams to support business decisions & strategy.
• Ensure each business and operation units costs are being forecasted and accounted properly for before month end close.
• Assist to manage outsource service provider related to month end reporting package.

Intercompany transactions Management

• Possess overview of inter-companies recharges for the entity and ensure communications with accounting team members for recharging.
• Ensure agreements are in place and maintain inter-co agreement listings up to-date.
• Ensure recharges are accurately budgeted and forecasted in respective functions.
• Analysis of variances of actuals against budgets/forecasts.

Treasury Matters

• Support in preparing weekly and monthly cash flow forecast and daily cash flow report.
• Manage hedging operations, evaluation, and monitoring of daily rates.
• Support in other Treasury matters

Others

• Ensure compliance to Standard Operating Procedures, Policies, internal control procedures and accounting policies.
• Review existing processes and drive for continuous improvements.
• Perform other duties ad hoc assignments and projects as assigned.

Requirements:

• min. Diploma / Degree in Accounting and Finance
• Possess min. 3 years finance experience in similar functions from a Medical Device instituition or industry
• Excellent interpersonal and communication skills

Interested candidates please send your updated resumes to:

[email protected]

Subject: Finance Executive

EA Personnel: Kate Leau Wei Xuan (R1552331)

Company Registration No.: 99C4599

Job Responsibilities
• Review and approve GMP documentation and ensure their compliance to quality standards.
• Ensure adherence to quality procedures, regulatory requirements and eGMPs.
• Improve quality assurance systems, as necessary.
• Maintain current quality tracking systems and the quality metrics to proactively identify trends and atypical observations.
• Conduct internal audits to ensure the internal controls are effective. Conduct external audits to ensure adequate oversight to suppliers and collaborate with supplier to reduce starting material quality issues.
• Maintain inspection readiness and support inspections from regulatory agencies and customers.
• Actively participate in GMP walk downs to ensure site operation and facility maintained in inspection ready state.
Support the maintenance of validated stated of GMP systems and processes.
• Facilitate and prepare regulatory submissions and attend to regulatory queries in a timely manner
• Qualify and manage suppliers according to quality standards and maintain accurate records of supplier status.
• Review and analyze the quality related issues from suppliers and recommend improvement action to mitigate compliance risk

Requirements

- Min Bachelor Degree in Science/Chemical Engineering/equivalent OR Diploma holder in Science/Chemical Engineering/equivalent
- Min 2-3 years of experienc in pharmaceutical industry/relevant industries
- Able to start within short notice

If interested, please email me at [email protected]
➖
Alex Goh Hock Leong
(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

YMCA of Singapore

The Role

You are responsible for providing prompt and exceptional service to customers.

Responsibilities

• Register guests by obtaining and/or confirming room requirements, verifying pre-registration and managing customer expectations and needs professionally.
• Respond to reservation enquiries promptly and deal with reservations accurately and efficiently.
• Responsible for providing prompt and exceptional service to customers.

Job Requirements

• Preferably with ‘O’ Level, ‘A’ Level or Diploma holder in any discipline.
• No related work experience is required as on-the-job training will be provided.
• Other general customer service-related experience will be advantageous.
• Customer service and people oriented.
• Good communication, listening and interpersonal skills.
• Innovative team player that is dynamic, self-motivated, pro-active, and mature.
• Willing to work on a rostered 5-day work week, including weekends and public holidays.

• Act as the first point of contact for the customers
• Understanding both internal and external customers, anticipating customer needs and giving a high
• priority to customer satisfaction
• Provide satisfactory explanations to customers and take remedial action where necessary
• To alert superior of recurring service failures so that corrective actions may be taken to avoid future problems
• Ad-hoc duties that related to contact centre projects

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

• 12-month contract (convertible) with completion bonus
• Hybrid
• With SAP experience added advantage

Job Responsibilities:

• Communicate with customers to solve collection issues and gain payment commitments, while building rapport and a positive relationship with global strategic account.
• Check stopped orders report on a daily basis for the assigned region and/or product line. Review the overdue status and risk development of the customer before releasing the order.
• Conduct customer review of the new and existing customers and recommend credit lines according to the global credit policy.
• Work with cash applications team and customer service team to research and resolve short payments/non-payment disputes.
• Attend periodic collection meeting and coordinate closely with regional finance and commercial team to address any escalated collection matter.
• Inform manager of potential problems in the credit review process or collection process and make recommendations for process improvement.
• Perform AR reporting on overdue balances and top accounts as per request from business units.
• Perform other duties and responsibilities as assigned.
• Perform intercompany confirmation at month-end closing.
• Perform other duties and responsibilities as assigned.

• Diploma/Degree in any field
• Min 1 years related commercial collections experience
• Proficient in V-lookup
• Demonstrate clear understanding of basic accounting principles, general ledger, credit practices and collection procedures
• Experience with ERP system - SAP is a plus

Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd

Registration Number: R23118389

EA: 21C0661

• Completion bonus
• Chances to convert/ renew depending on company headcount
• Hybrid

1. Create a comprehensive sales and business development plan to increase Sniper Digital's revenue.
2. Incorporate active prospecting, lead qualification, meetings and customised proposals to demonstrate Sniper Digital's creative and design expertise.
3. Cultivate lasting relationships with clients, internal teams and partners.
4. Oversee the entire sales process, lead generation, contract preparation, negotiation and closure while maintaining records of all sales activities and ensuring favourable contract terms.
5. Work closely with Sniper Digital's creative team to transform client needs into creative design concepts, insights and recommendations.
6. Facilitate smooth collaboration between client, creative team and production team; contribute innovative ideas during brainstorming sessions, and work with the internal team to ensure timely and cost-effective execution.
7. Create sales forecasts and revenue projections, and deliver regular sales reports.
8. Continuously engage in market research to stay updated on industry trends, emerging technologies and potential opportunities.
9. Act as a representative for Sniper Digital at industry events, trade shows, conferences to broaden network of potential clients and partners.
10. Maintain organised documentations, proposals, quotations and client communications.

• Minimum 2 years sales or business development experience
• Experience with design or ad agency preferably but not required
• Strong communication and presentation skills

• Basic salary commensurate to experience
• Above industry sales commission

We are seeking a talented and experienced Salesforce Administrator based in Singapore City. You will be responsible for the configuration, maintenance, and enhancement of our Salesforce platform.

• Prior experience as a Salesforce Administrator, with a solid understanding of Salesforce administration and configuration.
• Working knowledge of Salesforce tools and functionalities, including data management, workflow automation, and reporting.
• Strong problem-solving and analytical skills, with the ability to assess complex business requirements and provide innovative solutions using Salesforce.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels of the organization.
• Ability to work independently and manage multiple projects simultaneously.
• Salesforce certification (e.g., Salesforce Certified Administrator) is a plus, but not required.

About Us

Zone IT Solutions is Australia based Recruitment company. We specialize in ERP and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic and flexible solutions will help you source the IT Expertise you need. Our delivery Offices are in Melbourne, Sydney, Singapore, and India. If you are looking for new opportunities your profile at [email protected] or contact us at 0434189909

Also follow our LinkedIn page for new job opportunities and more.

Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We welcome applicants from a diverse range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds and people with disabilities

This role will report to the Customer Service Team Leader.

As a Customer Resolution Executive, you will be the go-to person for our offshore Customer Service Officers. You will be involved in assisting the Customer Service Team Leader in managing day-to-day operations of the contact center - provide insights, advice and approvals to technical cases escalated by our customer service officers and take over any complex cases and complaints as a level 2 support staff. This role requires you to have a strong interest in consumer electronic products and keeping up-to-trend with the technologies. Your main goal will be to ensure customer satisfaction and provide a positive experience with our brand.

Job Descriptions:

1. Provide timely, accurate and quality responses to complex cases, complaints and VIP customers via various contact points such as Emails, Live Chats and Phone Line
2. As the 2nd level support, review escalated cases and provide advice to frontline agents
3. Build sustainable relationships and act as the liaison between customer service department and various BUs such as technical team, operations team, etc.
4. Resolve customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution and customer satisfaction
5. Identify emerging issue with products and provide insights to Team Leader early through data collection and an 'eye for details'
6. Audit works submitted by agents to ensure data integrity and accuracy
7. Analyze customer data and feedback to identify trends and opportunities for improvements. Work with Team Leader to design and implement changes

• Diploma from a recognised institution

• Fluent, professional English, ability to speak another local language (Tamil, Malay, Chinese) will be favourable.
• Previous experience working in a contact center (technical support and e-commerce will be an advantage)
• Basic understanding on consumer electronics and smart appliances such as monitors, smart TVs, etc
• Strong interest in consumer electronics and technology
• Think big - make decision based on risk assessment and proper judgement
• Be a self-starter and always seeks to improve yourself - dare to step outside of your comfort zone
• Data driven - you will be required to generate data, structure them and provide insights

• Annual outpatient benefit (Includes dental and optical benefits)
• Birthday leave
• Health insurance
• Performance bonus
• Annual increment
• Free flow snacks and Bubble Tea Friday!

About Javelin

Javelin is a leading commodities trading and investment firm with offices in London, New York, Singapore, India, Switzerland, Melbourne and Poland. We operate across 50 countries on six continents, trading more than 20 different commodities including energy, metals, dry bulk, ocean freight and renewable technologies.

Our objective is to provide certainty and stability for our clients in an increasingly volatile sector, assisting them with financing, logistics and green solutions.  Our success stems from a strategy of promoting deep, long-term relationships all along the commodity supply chain. Javelin is a unique place to grow your career. We take pride in our values, global reach, meritocratic culture and strong work ethic.  Our success over the years has been built on our guiding principles of customer service, creativity, transparency, integrity, and responsibility.

Whilst our footprint grows, we still foster a small-company atmosphere. We have a flat company structure and encourage collaboration across all seniority levels, teams, and locations to generate the best ideas. Discover more at http://www.javelincommodities.com/.

The Role 

The Operations team at Javelin manages the reconciliation, confirmation and settlement of commodity products within Javelin. Working with the Logistics team and traders, Operations ensure that risk is captured accurately, and the full lifecycle of the trade is supported effectively.

As the business continues to expand and grow, we are looking for a Documentation Specialist (Associate or VP level depending on experience) to join the Operations team. Dynamic and always challenging, this role will complement the responsibilities of the other team members and work as part of the team to achieve the Operation Group’s objectives.

Key Responsibilities Include:

•  T+1 Trade checkouts
• Drafting, reviewing and signing physical and financial contracts for various commodities
• Liaising with Trading/Logistics team to resolve queries and discrepancies
• Maintenance of Confirm reporting database
• Reconciling OTC and Exchange Traded positions
• Documenting processes and procedures
• Project Management

• We are looking for a self-motivated, proactive candidate with 4+ years’ experience in Commodities Operations.
• A strong work ethic is required to help drive the team forward and push for technology-based solutions.
• Demonstrable organizational skills
• Clear communication skills, both written and verbal
• Ability to manage and prioritise workload and judge priority and urgency of requests and issues
• Excellent attention to detail

• Annual discretionary bonus
• 25 days holiday
• CPF pension scheme
• Private medical scheme
• Life insurance

The Mixologist is the backbone of the bar operation. They will lead the outlet’s personality and soul. The Mixologist is to assist the Head Bartender where needed in all aspects of the operation. The Mixologist will supervise team members through proactive, interactive and reactive leadership, allowing each member of the team to feel confident and satisfy our guests during their experience.

Primary Responsibilities

Food & Beverage Service

• Develops plans and prioritises, organises and manages resources in order to accomplish business goals within a specific period.
• Maintains the bar training manual and conduct departmental service training in coordination with the Learning and Development Manager.
• Supports review simulation processes and update evaluation criteria for a smooth operation.
• Interacts with guests and colleagues in a friendly and courteous manner.
• Has extensive knowledge of our food & beverage menus.
• Takes orders and is able to confidently offer different menu options and advice.
• Remembers a guest’s preferences to extend a personalised service.
• Takes guest’s food & beverage orders accurately and assures correct input into the Point of Sale system.
• Ability to anticipate a guest’s needs.
• Verifies guest satisfaction with each table during service.
• Serves food and drinks in a timely and efficient manner.
• Makes sure that all products served are accounted for on the final bill before presenting it.
• Clears tables throughout the guest’s experience in accordance with the hotels standard operating procedure.
• Delivers all checks and reports to the appropriate place according to established standards.
• Adjusts service to suit guests’ requests and personalises any interaction with them.
• Uses a Heartist® approach – making guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances is aligned with AccorHotels Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect and also the outlet’s values.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Actively engages in upselling and adds value.
• Ensures outlet hygiene is kept to Raffles Hotel Singapore and HACCP standards.

Overseeing Daily Operations and Achieving Targets

• Maintains the quality and consistency of the beverage program and service within the outlet.
• Able to monitor an operating par stock of OS&E and beverage.
• Adheres to outlets recipes in Material Control.
• Ensures that a maintenance equipment checklist is conducted on weekly basis. Liaising with the Engineering and Housekeeping team as necessary.
• Ensures the outlet and related areas are kept to HACCP and hygiene standards.
• Ensures cleanliness and appearance of the outlet and related areas at all times.
• Supports Raffles Hotel Singapore beverage programs through Public Relations, media and industry outreach.

Provide a Leading and Consistent Guest Experience

• Promotes sales through direct guest contact.
• Constantly obtains guest feedback during operation to ensure satisfaction.
• Assists in building a loyal following and return guest database.
• Handles guest complaints and comments competently and swiftly.
• Delivers an exceptional guest experience in accordance with MOQ, Forbes and LQA Standards.
• Maintains levels of confidentiality and guest, colleague, and operator discretion at all times.

Management and Leadership of Outlet

• Displays cultural affinity and shows empathy to all team members.
• Observes a colleague’s individual performance, grooming and punctuality.
• Assists in recruitment and to induct and train new colleagues.
• Supports project management, including research of equipment, materials, supplies and methods. Sourcing and negotiating with qualified suppliers or contractors, reviewing contracts, and quality control during all stages of the project.
• Ensures grooming and hygiene practices of colleagues are in line with Raffles Hotel Singapore and National Environmental Agency standards.
• Checks daily opening and closing duties.

Marketing Plan and Revenue Management

• Able to confidently answer all questions and feedback regarding Raffles Hotel Singapore and respective Food and Beverage outlet.
• Makes recommendations to the Management regarding other potential sources of revenue.
• Implements appropriate and effective measures to improve cost control of expenses and labour.
• Ensures all reports generated are accurate before submission.

Training, Learning and Development of the Team

• Responsible to arrange training for all colleagues in line with established training requirements.
• Conducts regular on the job trainings for colleagues to develop their skills and knowledge.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.
• Assists and guides the departmental orientation of new colleagues.
• Adheres to Raffles Hotel Singapore fire and safety, emergency procedures.
• Follows NEA hygiene rules and regulations are met and achieve.

This growth oriented position will have the primary responsibility of providing the full range of fund administration services to private equity and hybrid funds. This individual will be responsible for understanding and applying current accounting principles to the accounting and financial reporting of funds and for reviewing transaction and valuation information.  A partial list of responsibilities and skills includes:
• Preparation and Review of Net Asset Value calculation and reportings
• Coordinate investor servicing activities. Including investor on-boarding, capital calls, distributions, and other investor reportings.
• Maintain a working understanding of fund documentation(s) and apply the terms to the financial reporting and the income and expense allocations
• Maintain a working knowledge of current accounting principles and developing solutions for issues
• Preparation and review of financial statements and footnotes for audit purpose
• Liase with banks, auditors, brokers and custodians to ensure smooth service delivery to clients and timely completion of deliverables
• Involved in new funds on-boarding process
• Primary contact to client on daily operational, issue discussion and any other request
• Resolve issues/queries raised clients in a timely manner and maintain a high level of client satisfaction
• Identify and highlight opportunities for internal process improvement and increase in operational efficiency
• Assist team manager to manage the day to day operations
• Participate in company and client initiatives outside of normal deliverables and responsibilities
• Perform other duties as assigned and incidental to the work described above

• Collaborates effectively with both client and internal teams across Southeast Asia and India to identify specific client needs, business outcomes, and priorities that can be achieved or supported by data-driven marketing products and services developed by the data, tech and tools team.
• Converts the desired business outcomes and priorities into high potential use cases for increased data maturity, crafting client-facing proposals for use case implementation, including scope, feasibility, dependencies, and roadmaps.
• Operates as a 'data translator' - liaising with non-data experts in the wider teams to connect their priority outcomes to the art of the possible, in a way that enables client understanding of the value add from data, tech and tools.
• Develops an expert understanding of the current and potential future state of client's data, tech & tools landscape, to understand both opportunity areas and obstacles that need to be overcome.
• Incorporates outcomes from ex-Asia data, tech and tools market readiness assessments (that give a snapshot of current 1st and zero party data maturity, availability, and connections to 2nd and 3rd party sources, martech setup, audience segmentation, channel preferences, and local pharmaceutical market regulations) into locally relevant use case definition to maximize feasibility and scaling across the region.
• Adopts a cross-functional approach to data strategy that considers the omnichannel customer journey, experience mapping, and optimization, the role of paid, earned and owned media insights in developing customer understanding and segmentation, strategies for capture and enrichment of customer data, taxonomy strategy, and developing marketing effectiveness frameworks that link marketing activity to commercial outcomes.

• Partner with our client to effectively tailor the global business strategies for Southeast Asia and India.
• Develop and execute precise in-market marketing strategies across Specialty Care, Primary Care, and Oncology.
• Collaborate with our client and the data, tech, and data team. Use advanced analytics tools, CRM systems, and varied data resources to interpret market insights.
• Enhance engagement with HCPs and consumers across traditional and digital touchpoints.
• Set, track and analyze marketing performance, utilizing insights to optimize strategies and achieve objectives.
• Represent the voice of HCPs and consumers in all work streams, translating insights into actionable strategies.
• Foster a data-driven culture, integrating the use of analytics and technology to optimize marketing performance and marketing ROI.
• Champion diversity of thought and inclusivity in strategy development, providing constructive feedback to inspire the client and Publicis Groupe teams.

• Lead, define and deliver the regional strategic and tactical media (in particular, digital) planning process within Southeast Asia and India.
• As the Planning Lead, own the end-the-end planning and delivery of campaign plans for 9 markets across Southeast Asia and India, with the support of a Planning Manager.
• Understand brand strategy and recommend paid strategies to support their objectives.
• Develop effective and efficient planning strategies across digital channels and campaigns to drive brand, digital and business results, leveraging established global tools and frameworks.
• Collaborate with internal teams to develop best-in-class digital campaigns and innovation.
• Establish strong partnerships with key local and regional HCP and consumer media owners.
• Collaborate with internal teams to improve media effectiveness through test-learn-optimise programmes.
• Ensure best-in-class audience targeting and data relevance, deployed at a campaign activation level.
• Analyse historical campaigns to integrate insights into future campaigns.

• Work closely with our client and Publicis Groupe teams to plan and implement regional strategic and tactical campaigns in adherence to global strategy, for 9 markets across Southeast Asia and India, with guidance from IAT Media Lead where needed.
• Partner with local buying teams to deliver on media strategies.
• Drive operational excellence across execution and reporting.
• Ensure media deliverables are met on time and within budget and aligned with clients' objectives.
• Analyse historical campaigns to integrate insights into future campaigns.
• Facilitate & manage all client requests (e.g. plans/spends/reporting, vendors rate cards/media kits, etc.).
• Ensure clear documentation on all communications with all parties.
• Work closely with finance team and IAT Media Lead to report on financial matters.