Location: Singapore

Focus: SEA, GCR, Korea, India | Mid/High Touch Experience

Our Customer Success team advises and guides our wide array of customers as they map any number of business needs to Zendesk. We ensure customers are optimized and scaling effortlessly through impactful engagements, all focused on driving business and technical value. We work to understand a customer’s business, creatively provide solutions to challenges, and ultimately help their business innovate and transform using Zendesk.

A leader within our Success organization is genuinely compassionate, strategic-minded, charismatic, organized and dedicated. They believe that a customer’s experience (CX) is the common thread to transform a business and have a unique ability to instill that knowledge and interest into their colleagues and team. The ideal candidate has deep experience and interest in current and evolving Customer Experience trends.

Reporting into the RVP of Customer Success, fulfilling this role means you will help set and execute against our Customer Success strategy for APAC. You will ensure that the goals of your team and the customers they serve, align to the overall Zendesk Go-To-Market strategy. Ultimately, you and your team will be responsible for ensuring our customers derive value through product adoption and integrations, driving consultative experiences, partnerships, and product health for Zendesk’s largest and most strategic customers in order to mitigate churn and lead to expansion.

Profile:

• Deep experience in building and running Customer Success or Support, Consulting, Professional Services, Account Management or similar function, at scale
• Ability to connect customer success initiatives with organizational goals, demonstrating strategic thinking and foresight.
• Strong analytical skills to interpret data, understand customer behavior, and utilize insights for continuous improvement.
• Results-driven mindset with a proven track record of accountability for customer success metrics and effective execution.
• Natural leader with high emotional intelligence, capable of mentoring teams to enhance performance and engagement.
• Deep understanding of customer needs and a genuine commitment to fostering a culture of empathy within the organization.
• Creative thinker who encourages experimentation to identify new ways to enhance customer value and drive success.
• Excellent interpersonal skills, fostering collaboration across teams to improve customer experience and outcomes.
• Adaptable and resilient, with the ability to lead teams through change while maintaining motivation and focus.
• Sets and upholds high performance standards, with a strong ability to measure and report on customer success metrics.
• Passionate advocate for customer needs, ensuring their voice influences decision-making and strengthens loyalty.

What you'll do:

• Lead and scale a team of Customer Success Managers providing a Mid/High Touch Customer Success experience.
• Manage clear and quality-driven deliverables on a quarterly basis that showcase customer growth, trends, retention, and product/industry maturity
• Design and drive strategic improvements to scale processes, services, and systems to enable the team to exceed adoption, retention, and growth objectives
• Partner with regional Sales, Renewals, and Professional Services leadership to deliver exceptional post-sale experience and outcomes for customers
• Flex between enterprise methodologies and emerging market tactics to elevate the region and set an example for other leaders within the business
• Be a thought leader and establish executive relationships with key customers
• Create a culture of accountability and execution
• Manage, hire, and develop a team of Customer Success and technology experts who have deep industry and technical experience
• Respond to high profile, high-impact customer escalations in a manner that inspires confidence and continued customer loyalty
• Active participation within the Zendesk Customer Experience leadership team, contributing to planning, positioning, and strategy

You will have:

• Experience leading a dispersed customer-facing CS organization, across multiple subregions in Asia, for a portfolio of advanced SaaS products serving tech-savvy customers, with a breadth of exposure to a variety of customer needs.
• Minimum of 7-10 years of management experience
• Excellent oral and written communication and interpersonal skills, business fluency in an Asian language highly regarded
• Demonstrated record of using success and services to drive sales and, more importantly customer experience, forward in an innovative and repeatable way
• Experience forecasting, meeting and exceeding churn and contraction goals.
• Ability to thrive in a high growth, fast paced environment and adapt quickly to changing demands. Experience scaling teams and processes
• Data driven decision maker with a strong focus on execution
• Excellent instincts and proven ability to interface at a senior level with ease
• Experience resource planning including account alignment, planning, and hiring plans
• Willing and able to travel 25-40%
• Gainsight experience is a plus

The Transportation Operations Coordinator is responsible for  ensuring the smooth operation of our logistical activities by driving carrier and service provider performance through collaboration and coordination of processes, carriers, and facilities. Ensures performance and lowest cost transportation by analyzing company and customer needs, researching transportation methods and auditing carrier costs and performances.

Key Responsibilities:

• Build customer relationship and provide excellent customer service, understanding their needs and goals
• Identify and address issues that may impact customer satisfaction and work on solutions to improve the overall customer experience
• Manage the flow of goods and materials by coordinating with customers, 3pls, carriers, warehouses,  and other stakeholders to streamline the supply chain process to meet KPIs and OKRs as agreed to with the client, i.e OTIF
• Arrange transportation for shipments, considering factors such as cost, transit time, and mode of transport. Coordinate with freight forwarders, carriers, and haulage companies to schedule pickups and deliveries as and when required
• Drive carrier and service provider performance for the Hub and Spoke locations
• Responsible for transportation management of warehouse inbound and outbound activities, warehouse and trailer capacity management
• Support the collection and interpretation of data, provides data analytics to improve the transportation operational efficiency of their assigned warehouse location
• Coordinate and collaborate  with multiple parties including customer stakeholders, warehouses, carriers, service providers onsite team members to resolve any issues that may arise
• Serve as the main point of contact for internal departments, external vendors, and customers regarding logistics-related inquiries. Communicate shipment status updates and address any issues or concerns promptly
• Acts as a liaison between Google’s warehouse vendor and carrier
• Support domestic and international shipments as well as ensuring Google’s partner carriers are aware of requirements for warehouse operations and any critical shipments needing attention
• Monitor inbound and outbound deliveries ensuring it reaches destination as requested
• Proactively approach and resolve bottlenecks in the shipping and receiving processes
• Develop and monitor carrier KPIs and metrics for transportation analysis
• Identify and suggest corrective actions for ongoing delivery issues/opportunities and SOPs

The Role

To build and nurture long-term, cross-functional partnerships with Fastmarkets’ top 100 clients, delivering personalised solutions that exceed customer expectations, enhance loyalty, and drive transformational growth.  

PRINCIPLE ACCOUNTABILITIES 

• Client Relationship Management: Build and maintain strong, long-term relationships with Fastmarkets' top 100 clients, acting as a trusted partner to understand their needs and align solutions that drive value. 

• Revenue Growth: Drive transformational revenue growth exceeding 25% annually by identifying opportunities to expand business through cross-selling and upselling Fastmarkets’ full range of solutions and capabilities. 

• Strategic Account Planning: Develop and execute tailored account plans for key customers, ensuring alignment with their strategic goals and positioning Fastmarkets as their preferred business partner. 

• Customer Satisfaction and Loyalty: Ensure client satisfaction by delivering exceptional service, timely solutions, and proactive communication to meet or exceed customer expectations, fostering loyalty and retention. 

• Cross-functional Collaboration: Work closely with internal teams (sales, product, marketing, and customer success) to ensure seamless delivery of products and solutions, supporting a holistic approach to account management. 

• Market and Industry Insight: Stay informed on industry trends, market conditions, and competitive offerings, using this knowledge to provide clients with strategic advice and anticipate their evolving needs. 

• Reporting and Performance Tracking: Regularly track and report on key performance indicators (KPIs), account performance, and client feedback, using data-driven insights to adjust strategies and improve outcomes. 

• Contract Negotiation and Renewal: Lead negotiations on pricing, contracts, and renewals, ensuring mutually beneficial agreements while protecting Fastmarkets' commercial interests. 

• Executive Sponsorship and Engagement: Proactively drive executive-level sponsorship and engagement, ensuring alignment between Fastmarkets' leadership and client senior stakeholders to strengthen relationships, address strategic priorities, and unlock new opportunities for collaboration. 

• Account-Based Marketing Strategy: Collaborate with marketing teams to develop and execute tailored account-based marketing strategies for key clients, driving targeted engagement, enhancing brand visibility, and supporting specific growth objectives within each account. 

• Leadership and Role Modelling: Act as a role model for execution, collaboration, and engagement across Fastmarkets, demonstrating best practices in account management, fostering a culture of teamwork, and inspiring others to deliver high-performance outcomes aligned with the company’s strategic goals 

KEY INTERFACES  

• Clients and Stakeholders: Direct interaction with senior executives and key decision-makers at Fastmarkets' top 100 clients to understand their needs and drive account strategies. 

• Sales Team: Collaborate with the sales team to align on account strategies, share insights, and coordinate efforts for successful client engagement and revenue growth. 

• Marketing Team: Work closely with the marketing team to develop and implement account-based marketing strategies, ensuring targeted campaigns that resonate with key clients. 

• Product Development and Management: Engage with product teams to provide client feedback, influence product roadmaps, and ensure that client needs are met through Fastmarkets’ offerings. 

• Editorial and Pricing Development: Collaborate with editorial and pricing teams to ensure customer engagement and drive price adoption. 

• Consulting and Events: Partner with the consulting and events teams to drive pipeline opportunities as part of an integrated value proposition.  

• Customer Success Team: Coordinate with customer success managers to monitor client satisfaction, address concerns, and ensure successful implementation and adoption of solutions. 

• Finance and Legal Teams: Collaborate with finance and legal teams to negotiate contracts, manage pricing structures, and ensure compliance with agreements and policies. 

• Executive Leadership: Interface with Fastmarkets’ executive leadership to provide updates on account performance, strategic initiatives, and client insights that inform company direction. 

• Operations and Support Teams: Work with operations and support teams to facilitate seamless service delivery and resolve any operational issues impacting client relationships. 

The Role

As the Customer Success Specialist, you'll be at the forefront of providing support to our partner restaurants. This is a role that involves a high volume of inbound and outbound communication with our partner base. To ensure we deliver exceptional support throughout the various stages of the partner lifecycle, our team operates as three focussed verticals:

1. Onboarding: responsible for guiding newly acquired partners through their first three months with Quandoo

2. Partner Support: our frontline team handling all incoming communication channels - phone, chat and email

3. Growth & Retention: nurtures the partner base post-onboarding with proactive, regular outreach

Your initial placement in one of the verticals will be based on your experience and the needs of the business. Inline with our commitment to personal development, you will have the opportunity to gain experience from other verticals to become an all-round customer success expert.

The Responsibilities:

• Provide a high-level of support to our partners restaurants

• Understand the partner lifecycle and how the three verticals work together 

• Work closely with the wider Customer Success team to ensure goals are being met across our partner base in the APAC region

• Become a trusted advisor to our partner restaurants by helping them gain the most out of our platform and reach optimum value

• Maintain an expert level understanding of our product and service to clearly communicate the value

• Have a commercially minded approach to nurturing our partner base

• Proactively engage with partners to mitigate churn risk through early assessment of their use of the Quandoo service and product

• Be the voice of our partners to provide internal feedback on how we can improve 

Local focused

• Develop, implement, and maintain comprehensive compliance program in line with regional and international regulations such as MAS regulation, anti-money laundering (AML), counter-terrorism financing (CTF), data protection, Sanctions and industry-specific regulations.

• Monitor and interpret regulatory changes and ensure the organization’s policies and procedures are updated accordingly.

• Conduct regular risk assessments to identify potential compliance risks and develop strategies to mitigate them and ensure compliance with applicable laws, regulations, and policies.

• Act as a point of contact for regulatory authorities and external auditors.

• Liaise and maintain relationships with regulatory bodies and manage any regulatory inquiries and reporting obligations for the organization in the region.

• Monitor and report on compliance risks and issues to regulatory authorities, senior management and the board of directors.

Local & Group

• Coordinate with group compliance teams to align compliance objectives, processes, and goals, ensuring consistent practices across the organization.

• Maintain accurate and up-to-date records of compliance activities, audits, and investigations.

• Provide training and guidance to staff on compliance-related matters, promoting a culture of integrity, compliance, and transparency throughout the organization.

We are currently looking for a skilled Data Analyst to become an integral part of our team, focusing on the development of data-driven solutions aimed at enriching our customer relationship management (CRM) strategy to drive performance.

• Analyze and interpret large and complex datasets to develop data-driven insights.
• Collaborate with cross-functional teams to identify opportunities for data science solutions to improve our CRM systems and processes.
• Identify opportunities for process optimization, automation, and data-driven decision-making.
• Communicate complex analytical insights and solutions to stakeholders clearly and concisely.
• Build partnership with strategy team to showcase to refine campaign strategy and  efficiencies
• Be the key PIC for insights generation for the assigned market cluster
• Timely delivery of analysis as per aligned timelines

• Develop and execute a comprehensive strategy to drive business growth and market expansion in designated countries

• Ownership of P&L of new business; drive top line revenues while optimizing bottom line expenses

• Work closely with the Product team to understand user journey and develop a product vision

• Drive the Commercial and Ops team to ensure key priorities are met

• Balance high-level strategic thinking with hands-on execution

• Plan and monitor the day-to-day running of business to ensure smooth progress and high achievement across multiple KPIs metrics

• Liaise closely with regional teams and with other markets to understand best practices and tailor it to local needs

​​​​​​​

This role will support an integrated, value-based approach to human resources management, aligned to annual and long-term strategic business and HR initiatives in a large organization. She/he will be a strategic partner with the business, to nurture an employee-oriented company culture that emphasizes quality, collaboration, continuous improvement, and high performance.

The incumbent will provide a range of HR services to the company and business units, with partnership with Centres of Excellence in HR, including talent acquisition, talent management, compensation and benefits, talent development and people services.

• Provide HR insights and advice to the business on all people related issues and initiatives
• Roll out HR strategies that are aligned with the company’s overall business objectives
• Improve employee experience, engagement & retention through various initiatives
• Drive and support the development and delivery of cultural change plans and interventions
• Advise and support managers in performance management, employee career development and building of an effective talent pipeline & succession
• Partner with Compensation & Benefits team to regularly review market competitiveness, benefits and reward structures, ensuring equity and competitiveness
• Review HR policies & procedures and workflow processes in line with employment legislation and/or organizational changes to increase efficiency
• Analyse HR key metrics, develop continuous employee feedback mechanisms and use data to develop HR interventions and process improvements
• Manage employee relations issues, ensuring fair and consistent resolution
• Develop positive working relationships with people through strong inter-personal skills.
• Build trust through assisting key stakeholders in solving people related issues successfully
• Adopt a service-oriented mindset and people-centricity in dealing with workforce and business stakeholders

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.

Key Responsibilities

• Provide great customer experience.
• Fold, hang, display, and merchandise garments to maximize selling opportunities.
• Actively process, stock and replenish garments on the sales floor and in the stock room.
• Open, unpack, and label merchandise with security tags.
• Support customer purchases and returns in the register.
   

Job Purpose

This role will be responsible for the delivery of advertising sales revenue target across NBCUniversal portfolio. We are looking for someone who demonstrates teamwork, not only by contributing to the team revenue target by hitting their own, but also collecting and sharing market intelligence, creative ideas and knowledge with team peers.

Essential Responsibilities:

• To embody the NBC Universal’s values and act as brand ambassador across market portfolio.
• To consistently deliver executional excellence, digital innovation, and high client servicing in the region.
• Drive and strategically direct the relevant rep relationships in market.
• To identify and deliver new client revenue streams and maximize client retention for NBCUniversal Portfolio.
• To work with the in-house Catalyst team to ensure proposals offer best practice with targeted, bespoke and accountable solutions that demonstrate a clear understanding of the clients’ businesses and advertising/communication needs.  
• To source for new clients and develop new advertising categories to continually improve market share.
• To develop and implement strategic market plans to achieve the sales targets.
• Consistently service client and agency relationships such that NBC Universal are top of mind and on the consideration set for all suitable campaigns.
• To develop and sell creative solutions across TV, digital and events that stand-out from the competition.
• Evangelise the content partnership successes and develop award winning solutions in response to client content needs.
• To manage and limit cost of sale expenditure in client packages.
• To undertake accurate and timely revenue forecasting and reporting as required for NBC Universal Management.
• To manage Salesforce entries, from fielding lead enquiries to pitch & closed/won entries.
• To liaise with Finance & clients, to facilitate billing/invoicing questions.

To work with ASR team on Deal Reviews & contract work.

Option #1: Intern Geosciences and Remediation Services (Environment), Singapore

Responsibilities:

• Work on site assessment and remediation related projects, under supervision, in accordance to client requirements, local regulations and international standards;
• Perform site visit/inspection/assessment with senior consultant and supervise subcontractors as required for the projects handled;
• Assist in writing technical reports to present the findings, analysis and recommendations using ArcGIS, Microsoft Office, gINT, and other softwares;
• Support other environmental consultancy projects in Singapore and other regions as and when required;
• Ability to work on a combination of these services will be highly regarded;
• Contributing to project presentations and client meetings with senior staff and Project Managers;
• Business development support for current and prospective clients;
• Comply with quality management on all work products;
• Task budgeting and scheduling control;
• Support lead consultant in projects and proposal management as well as administrative duties;
• Shall carry out duties in accordance with quality and environmental management system, health and safety policies and procedures; and
• Shall report quality, environmental, health and safety problems or any suggestions to his/her immediate superior.

Option #2: Intern Impact Assessment and Planning Services (Environment), Singapore

Responsibilities:

• Technical support working closely with senior staff and Project Managers.
• Contributing to environmental projects and business growth in Singapore, SE Asia, and Asia (depending project opportunities) on technical aspects of one or more of the following: Environmental Impact Assessment, Pollution Control Study, Environmental Health & Safety, Environmental Due Diligence, etc;
• May involve both field work for sampling and site reconnaissance and also a range of softwares knowledge such as AERMOD, CAL3QHCR, SoundPlan, ArcGIS, Visio, etc.;
• Coordination and working closely with biodiversity team to understand the relationship between physical (air, noise, vibration) and biological environment and learn to learn to analyse this in the technical reports;
• Ability to work on a combination of these services will be highly regarded;
• Contributing to project presentations and client meetings with senior staff and Project Managers;
• Business development support for current and prospective clients;
• Comply with quality management on all work products;
• Task budgeting and scheduling control;
• Support lead consultant in projects and proposal management as well as administrative duties;
• Shall carry out duties in accordance with quality and environmental management system, health and safety policies and procedures; and
• Shall report quality, environmental, health and safety problems or any suggestions to his/her immediate superior.
   

Option #3: Intern Water and Natural Resources Services (Environment), Singapore

Responsibilities:

• Technical support working closely with senior staff and Project Managers.
• Contributing to environmental projects and business growth in Singapore, SE Asia, and Asia (depending project opportunities) on technical aspects of Environmental engineering and consultancy for water/ hydrological specialisation. These include projects such as impact assessment and planning, baseline studies, coastal adaptation and climate change related hydrology and water quality;
• May involve both field work for sampling and site reconnaissance and also a range of softwares knowledge such as Delft 3D, MIKE, SWMM, ArcGIS, etc.;
• Coordination and working closely with biodiversity team to understand the relationship between aquatic and terrestrial ecosystems and learn to analyse this in the technical reports;
• Ability to work on a combination of these services will be highly regarded;
• Contributing to project presentations and client meetings with senior staff and Project Managers;
• Business development support for current and prospective clients;
• Comply with quality management on all work products;
• Task budgeting and scheduling control;
• Support lead consultant in projects and proposal management as well as administrative duties;
• Shall carry out duties in accordance with quality and environmental management system, health and safety policies and procedures; and
• Shall report quality, environmental, health and safety problems or any suggestions to his/her immediate superior.
   

Option #4: Intern Acoustics and Vibration, Singapore

Responsibilities:

• Support technical advice on Noise, Vibration and Building Acoustics, working closely with Project Managers and Project Directors
• Contribute to environmental projects in Singapore, SE Asia, and Asia (depending on project opportunities) on the Noise and Vibration components
• Conduct Building Acoustics assessments
• Coordinate and face the Client to handle the financial aspects of the project and to ensure that the estimated budget is adequately tracked and suitable for the project team
• Be responsible for issued reports and associated technical output and be able to defend them with multinational clients and government agencies;
• Participate in key activities associated with the development of the Noise/ Vibration and Building Acoustics disciplines with the respective leads in each major country/region; attend monthly management meetings and participate in technical knowledge transfer sessions and technical conferences
• Shall carry out duties in accordance with quality and environmental management system, health and safety policies and procedures; and
• Shall report quality, environmental, health and safety problems or any suggestions to his/her immediate superior.

Requirements: 

• Undergraduates studying in environmental sciences or engineering with a passion towards environment
• Ability to use modeling software/s will be a bonus but not mandatory as they can be taught during traineeship.
• Candidates with graphic skills such as AutoCAD will be highly regarded.
• Fluent spoken and written English.
• Strong communication skills (writing, speaking, and presentation) are essential qualities to successfully work on our teams with diverse disciplines and cultures.

Qualifications:

• Bachelor or Master’s Degree or Degree in Environmental Science, Environmental Engineering, Environmental Planning, Geotechnical Engineering, Geology, Hydrology or related field

The Reliability Engineering Automation team prides itself in keeping Visa systems up and secure, catering to the 24*7 needs of the business. The team uses AI to aggregate observational data (from monitoring systems output, job logs, syslog, etc.) and data from ticketing, incident, and event management system data to produce a virtuous circle of continuous insights yielding continuous improvements and fixes The Staff Software Engineer, a highly motivated senior experienced individual contributor, responsible for innovative planning, designing and developing effective solutions in accordance with industry standards on best web development practices. As part of the team, you will be required to own key modules, perform code and design AI architectural reviews, suggest best practices and implement design and development standards. The role is a senior consultant who has the passion to solve problems, factor old codes, learn and pick up new technologies like generative AI, chatops, LLM, Onprem models. Model QA. The role will also be required to lead implementations on key modules and mentor junior team members,

Responsibilities:

• Have the passion in developing and supporting the growth of the next generation software architectures and inspire innovation within the team
• Develop scalable real-time low-latency Artificial Intelligence processing solutions in an agile delivery method
• Lead and guide the team in AI design, code and implement new algorithms to solve complex problems
• Develop AIOPS solutions using available tools and technologies and assist the global team in problem resolution by hands-on participation.
• Engage technical workshops with cross-vertical Technology partners for cross-vertical integration in software development

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The Critical Tasks You Will Perform

• Identify partnership opportunities, create compelling business cases, and support end-to-end deal management, including pitching, negotiations, and execution.
• Manage relationships with partners at mid to senior levels of large corporate institutions.
• Collaborate with cross-functional teams (marketing, product, customer experience, operations) to ensure seamless execution of partnerships.
• Prepare success metrics reports by collecting and analyzing partnership data.

Get to Know the Team

Grab for Business is the B2B team within Grab that simplifies business transportation and related services for companies across Southeast Asia. We engage with a wide network of companies across the region and want to ensure that client success is paramount at Grab.

Get to Know the Role

You will refine strategies with the key account managers in Grab for Business Singapore team to grow top customers portfolio.

As a Sales Development Representative at Grab for Business, you will increase growth through thoughtful outreach, identify new sales opportunities while nurturing long-term client relationship.

Your internship runs from January to May 2025 and you will be fully onsite at Grab HQ.

The Critical Tasks You Will Perform

• You will use Salesforce to conduct cold outreach, qualify new sales opportunities, and secure meetings between potential customers and key account managers.
• You will seek new business opportunities and expand our customers while building long-lasting relationships with clients and other teams.
• You will develop an understanding of Grab's business solutions to better serve customers and validate their needs.
• You will analyse data using CRM and internal tools to shape account-specific growth strategies and aid key account managers.
• You will participate in Grab for Business team meetings, projects, and discussions, contributing to strategic programmes and collaboration efforts.

Distribution Services Agent is responsible for supporting Supervisor to drive the growth of each product and service within the district as well as driving collaboration with the network. Distribution services agent at entry and lead agent level positions help to maintaining consistency an on-going pipeline of customers.

Tasks and Duties

 Perform all daily customer service activities and operations including order processing, documentation, shipping coordination, report management, invoicing/billing, and filing.

 Handle all customers’ feedback, requests, and complaints effectively and escalate/ report to superior accordingly.  Perform and dispatch all invoicing/billing to customer on time.

 Ensure accuracy and proper maintenance of inventory in systems.

 Collect and compile date for measurement of key performance indicators.

 Maintain a current and accurate procedures manual that details the processing requirements for each account.

 Maintain proper documentation of paperwork associated with orders and accounts.

 To take up additional tasks as required meeting the Department needs.

Job Expectations

 Excellent customer service skills

 Good communication with excellent interpersonal skills

 Pro-active to the entire operational flow and able to work independently to complete assigned jobs.

 Eagerness to learn and adaptable to changes.

* Only those who are currently residing in Singapore needs to apply for the role. *

• Develop an in-depth understanding of VOCC functionality

• Build the knowledge base and understand the various application service flow  product, and services

• Able to develop, edit, and distribute effective internal and external communication in a timely and accurate manner as per the documented process

• Follow documented support procedures, managing each issue through resolution or turnover to maintain established service levels

• Liaise with L2 support groups to collaborate on the resolution of incidents and problems

• Proactively work with Global Support groups and/or client or vendors to provide flexible and nimble solution for client issues and resolve system problems quickly

• Track update and resolve all assigned requests in the incident management system, ensuring that documentation is thorough, accurate, and meets a standard of high quality

• Enhance technical skills through participation in ongoing training

• Able to communicate and work cordially in global team with teammate from different culture and in time zone.

• Create Incident reports and Ensure all incidents and changes are in compliance to ITIL and operation policy

• Be able to problem diagnose, quickly and efficiently by running and review application and network traces

• Ability to communicate well and manage highly stressful situations during the Incident.

• Ability to prioritize and multitask. Flexibility and adaptability in work approach

• Adhere to the Standard operating procedure and suggest improvements if needed.

• This role will require shift work and Weekend On-call support.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

DUTIES AND RESPONSIBILITIES

• MANAGE THE DAILY GUEST SERVICES OPERATIONS: CONCIERGE, BELL SERVICE, DOOR SERVICE, PARKING VALET, NIGHT RUNNERS

• Leading the direction and supervision of all Guest Services duties are performed and maintained in accordance with the hotel’s standards and in line with hotels’ strategic plan
• Manpower planning, recruitment, training, deployment
• Liaison between Front Office departments and rest of hotel for effective guest experience
• Develop, implement, evaluate, review and conduct training and audits in accordance with the hotels’ overall training and development plan

• MANAGEMENT AND LEADERSHIP OF THE GUEST SERVICES TEAM
  • Handles capital and asset planning, requisition
  • Responsible for budgeting, planning and forecasting of yearly and monthly revenue and expenditure for areas of responsibility
  • Identify equipment and supplies needs and negotiate with vendors for the best quality at competitive pricing
  • Responsible for issuing, monitoring and negotiating all contracts, agreements and billings involving the department’s areas of responsibility
  • Responsible for developing, implementing, evaluating, reviewing and conducting training & CCTV audits in accordance with the hotels’ overall training and service development plan
  • Prepare, review and revisit procedures and training manuals for all levels of colleagues and to be in line with the hotels ‘operating standards
  • Conduct performance reviews, coaching, counseling and disciplining sessions with colleagues
  • Handles Guest Services inventory control system
  • Ensure that safety, health and security policies and procedures are adhered to in areas of responsibility
  • Coordinate and conduct bi-monthly department, concierge and officers’ meetings to update colleagues on hotels’ objectives, performance and goals
  • Coordinate, conduct and attend all other necessary meetings as and when required

• INVOLVEMENT IN A WIDER JOB FUNCTION
  • Presence in the driveway and lobby area at critical guest flow time
  • Ensure lobby and driveway are well managed in accordance to activities and traffic patterns
  • Investigate on service failures followed by service recovery and corrective actions to prevent future occurrence
  • Recommend, justify, coordinate and implement hotel projects in relation to process improvements
  • Use Quality Management systems to monitor and improve speed of response time and review progress
  • Review and analyze trend in guests’ needs and recommend operational changes, if needed to improve guest satisfaction and colleagues productivity
  • Develop departmental Reward & Recognition programme to recognize individuals and teams for exemplary behavior and outstanding achievements in department

• INVOLVEMENT AS A MEMBER OF THE HOTEL LEADERSHIP TEAM
  • Ensure cleanliness and appearance of lobby and related areas
  • Hands-on knowledge of computer hardware and software to manage systems and generate reports, presentations and correspondence
  • Capable of planning, defining, co-ordination and managing a service delivery system utilizing human resources, tools, data and service standards
  • Interface the needs/requirements of other departments with: Housekeeping, Engineering, F&B service, Security, Finance, T&C
  • Knowledge of Operations of group/convention activities and manpower planning
  • Knowledge of Quality Management systems
  • Knowledge of financial planning and budgeting
  • Provide a level of safety & security for arrival & departure of guests/visitors

1. FOOD & BEVERAGE DUTIES

• Perform all the service sequence and tasks according to guest’s needs and comply with departmental standards, Forbes & LQA
• Check the table setting, cleanliness and side station preparation as per workstation assigned prior to start of operation hour on each meal period
• Greet and farewell guests in a friendly, courteous manner
• Accuracy in order taking, timeliness in pickup and delivery of menu items
• Offer drinks, pre, during and after meal service
• Cleanliness and work safety in food preparation and service areas
• Perform opening shift and closing shift duties as assigned
• Efficiency of work in pantry, Keeping Mis en place always ready
• Keep count of Stock items, advise manager when Par stock is at need to ordering limit
• Maintain store do FIFO and pick up of stocks

2. FRONT OFFICE DUTIES

• Pre-arrival emails to be sent to guests
• Preparing for arrivals three days prior by checking reservations details
• Taking care of Billing and discounts on daily basis
• One day prior departure all the bills to be verified
• Following all SOPs related to Front office
• Helping guests to create itinerary

3. BUTLER DUTIES

• Providing hotel and room orientation for guests
• Doing Packing and Unpacking service for guests
• Providing Shoeshine service as per request
• Making bubble bath for guests
• Assisting with In room check ins for VIP arrivals

4. FOCUS ON THE GUEST EXPERIENCE

• Use guest names wherever possible
• Adjust service to suit guests’ requests, personalize to meet their needs
• Use a Heartist® approach – make the guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong with the aim to achieve VOG target
• Respond positively, politely, and efficiently to all extraordinary requests from guests
• Act professionally when dealing with guest complaints or problems, and keep manager or immediate superior informed on all matters

5. INVOLVEMENT IN WIDER JOB FUNCTION RELATIONSHIPS

• Take part in daily line-ups and participate in training activities to improve knowledge & skills
• Perform other business-related duties as assigned by his/her superior
• Follow guidelines provided in colleague handbook
• Understand emergency procedures, health, hygiene & food safety requirements and ensure compliance
• Maintain collaborative working relationships with colleagues & supervisors/ managers

Team Summary

The AP interchange team develops strategies that enables Visa to set the financial rate of exchange, the interchange reimbursement fee (IRF), between different stakeholders in the payments ecosystem. It does so to support the growth of the digital payments’ ecosystem to the benefit of consumers, merchants and all ecosystem participants and society as a whole.

A highly strategic team, it works in close collaboration with all functions and markets in AP as well as globally to develop and evaluate appropriate interchange strategies that balances a range of variables, including but not limited to market contexts, competitive dynamics, regulation, innovation, and new payment use cases.

What an Analyst of Interchange does at Visa:

An Analyst within the interchange team supports strategic and complex projects in collaboration with a matrix of function and market stakeholders. The remit includes conducting data analysis and strategic evaluation based on both market and industry variables while supporting engagements with relevant market and function stakeholders in a way that supports the development of interchange rates strategies across the Asia Pacific Region. The role has a good mix of strategic, business, and technical knowledge providing flexibility and significant learning opportunities in the dynamic digital payments’ ecosystem.

In this role you are expected to:

• Become an interchange subject matter expert with a sound working knowledge of both Visa and industry context that enables development of strategic plans that drives innovation and growth across the digital ecosystem. Work and projects that you will be part of include but are not limited to:
  • Playing an integral part of Country Strategic Interchange Reviews that support the execution of market and function objectives and strategic priorities
  • End-to-end ownership of the development and execution of Strategic Merchant Rate proposals that grow acceptance while supporting innovation across the ecosystem
  • The development and maintenance of country interchange dashboards that enables strategic adjustments and insight into interchange and ecosystem trends across markets
  • Actively support and contribute to strategic reviews of net-new payment use cases and strategic response plans
  • Driving data analytics to support business insights to support functional stakeholder strategic requests, client requests, and to support the planning and development of new strategies to support the growth of Visa’s payments ecosystem
• Actively collaborate across a matrix of functions and markets to support the execution of strategic plans leveraging interchange
• Play an active role both technically and strategically in Country Interchange Reviews with market leadership teams
• Be accountable and responsible for own book of work as well as proactively and collaboratively support that of others
• Embrace change and actively pursue ways in which to enables cross-functional teams to achieve stated goals in new and innovative ways
• Act as a thought-partner and coach to all members of immediate team and other function and market teams

Why this is important to Visa

The digital payments ecosystem is more dynamic and complex than ever before. Visa's ability to strategically set interchange and balance stakeholder economics is key to growing acceptance, issuance and usage while driving innovation and catering to the needs and requirements of all involved stakeholders within the ecosystem.

Team summary

The Asia Pacific (AP) Pricing Strategy team at Visa is responsible for managing Visa’s pricing for network and value-added services on a regional basis. We are a small but impactful team embedded into the wider global Visa Pricing & Interchange organization which works with leaders and executives globally to design pricing solutions and drive revenue growth.

What a Pricing Analyst does at Visa

The Pricing Analyst will support work streams on projects related to Visa Inc.’s pricing strategy and/or broader corporate initiatives, including collaborating with business lines across Visa’s Asia Pacific region and functional areas. Specific projects will vary greatly in sponsor, business or strategic focus, depth, and stakeholder served, ranging from broad coordination efforts across multiple countries and/or functional areas to focused special assignments for senior management that are of high strategic importance to Visa Inc.

The position requires the ability to apply strong analytical and critical thinking skills to solve business problems, and quickly arrive at recommendations that drive corporate priorities. The Pricing Analyst will report to the Head of AP Pricing and will be based at Visa's offices in Singapore.

In this role, you are expected to:

• Contribute and help formulate the overall pricing strategy for Asia Pacific at both country and product level

• Co-lead project workstreams related to Visa Inc. pricing strategy, business development, or related corporate initiatives

• Collaborate with global and regional product owners to develop pricing solutions for value-added services and solutions, including custom client rates

• Develop quantitative and qualitative analyses to derive the financial impact of new pricing opportunities utilizing client and market data on a country and regional basis

• Build and maintain competitive knowledge, to provide solid foundational context for critical pricing projects

• Coordinate with global and regional peers on global pricing initiatives

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy-a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

About E-commerce

TikTok Shop is a discovery-based E-Commerce platform dedicated to becoming the first choice for users to discover and get good products at good prices. In multiple scenarios such as livestream E-Commerce and video content E-Commerce fields, the international E-Commerce business hopes to provide a more personalized, proactive and efficient consumption experience for global users, provide good platform services for merchants, and achieve our mission of "to sell good things with a good price easier; to make life better at user's fingertips".

About the team

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and exciting e-commerce experience to our users. The team is responsible for user journey design and strive to provide the best user experience across the core shopping flow to all SEA buyers.

Responsibilites

1. Responsible for the core transaction flow product work in the Southeast Asia region, accountable for user experience, product efficiency, and transaction volume; need to deeply understand the e-commerce transaction flow and related order, address, and payment capability logic.
2. Deeply engage with and gain insights from consumer feedback, identify optimization actions to improve order decision-making and transaction experience, and enhance transaction efficiency; prioritize consumer experience.
3. Possess a good sense of cooperation and resource coordination ability, able to closely cooperate with internal and external teams, and drive cross-team demand and project management.
4. Find optimization directions through various means such as data analysis, industry research, and user surveys, and design and implement product plans. 5. Continuously monitor industry trends and platform data, and continuously promote optimization iterations based on feedback from all parties.

Qualifications

Minimum Qualifications

• Bachelor's degree or above.
• Minimum 5 years of e-commerce product experience.
• Possess good user empathy and business logic, interested in overseas markets, able to actively research and identify differences in different markets.

Preferred Qualifications

• Excellent logical and structured thinking, able to clearly define and decompose core indicators, reasonably evaluate business benefits, and have judgment on priorities; deeply understand the key to product success or failure, can clearly define problems, seek multiple solutions.
• Strong collaboration and stress resistance ability, able to clearly define project goals, plan project rhythm, and coordinate cross-team resources to implement projects.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Job Responsibilities

• Inbound call handling for Accounts servicing, campaigns, products enquiries and helpdesk enquiries;

• Fulfillment follow through on case handling and with customers;

• Ensure group compliance & control standards are observed and met in the execution of customers’ enquiries, transaction requests and maintaining confidentiality of Bank and customers’ information

Job Requirements

• Minimum of ITE, 'O' levels

• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.

• Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service.

• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.

• Possess good command of written and spoken English.

• Good analytical skills; passion for working and is good in working with numbers.

• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.

• Passion for working, responsible and with good working attitude.

• Proficient in PC skills including MS Office applications.

• Ability to work on rotational shifts (Morning & afternoon)

• Responsibilities:
  • We need the candidate to develop the immigration business
  • Call to make appointment and consultation with clients.
  • Monitor the regulatory changes in the Singapore immigration domain, guiding clients in implementing necessary changes
  
  Requirements:
  • Bachelor’s degree
  • Familiar with Singapore’s immigration compliance and legal administrative requirements
  • Ability to work independently and with team to advice clients on immigration matters.

• Sales Consulting and Consulting skills
• Excellent written and verbal communication skills in English
• Have a personal immigration network.

• Manage multiple accounts simultaneously
• Familiar with Singapore’s immigration law and business.
• Hands on work experience in the immigration industry

Mon-Fri. Full-time

Salary plus incentive·
Flexi work.

Responsibilities

• Handle oil trading operations including preparing of documents such as contracts, invoices, LOI, claims supporting documents, etc.
• ETRM, APPROVAl SYSTEM and SAP and Vessel Vetting System operations.
• Liaise with external parties including counterparties, HQ, banks, etc.
• Assist with any other adhoc duties as assigned.

Requirements

• Bachelor’s Degree in Business/ Economics/ Logistics.
• At least 3 years of relevant experience in related capacity.
• Familiar with cargo and shipping operations.
• Able to work under pressure and independent.
• Self-motivated and a good team player.

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No. 01C4394 (PERSOLKELLY SINGAPORE Pte Ltd)

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Position title : Front Desk

Location: Bugis

Working days : 6 days ; 7:00am -3:00pm / 3:00pm -11:00pm / 11:00pm- -7:00am [ [ Night shift only 1 month 1-2 times ]

Salary : $ 2,000 - $ 2,600

Responsibilities & Duties :

• Provide all guests with a friendly, accurate and efficient check-in/check-out while following the company's policies and procedures.
• May be tasked to execute room checks, reservation and public area checks etc, as part of the Hotel's effort to offer.
• Staffs more holistic training, towards possible promotion.
• Answering inquiries by guest (email/phone/at the counter) and render reasonable assistance within the expectation of keeping with excellent hospitality standards.
• Cashiering duties and maintain accurate cash float

✅The Supreme HR Advisory Pte Ltd EA No: 14c7279

✅SAMUEL SIAW Reg No: R24124745