About TikTok
TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa. TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.
Team Introduction
The commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better commerce experience to our users. We are looking for passionate and talented people to join our operations team, together we can build an commerce ecosystem that is innovative, secure and intuitive for our users.
Responsibilities
- Build and lead a team to develop data-driven strategies and policies to enable the commerce business, evaluate partners' onboarding policies, post-onboarding policies and behaviours, e.g., fulfillment and services etc.
- Maintain a keen understanding of the market and regulatory conditions to inform strategy development.
- Responsible for partners' regulatory and platform policy compliance management, building up the implementation process and working closely with cross-functional partners, such as product and tech teams, to optimise enforcement system efficiencies.
- Responsible for mitigating the number of partners on the commerce platform who actively and consistently attempt to engage in non-compliance. Ensure constant improvements of partners' compliance, risk and experience related top line metrics.
- Lead initiatives to promote transparency and understanding of policies, improving partners' awareness, comprehension of policies, and support partners to better compliantly operate on the platform.
- Undertake extensive travel globally, exceeding 70% of the time, to fulfill business-related commitments and objectives.
Qualifications
Minimum Qualifications
- Bachelor degree preferably in a quantitative field such as Analytics, Statistics, Mathematics, Engineering, Economics, Data Science or equivalent degree.
- Proven Experience of commerce governance strategies or policy-making.
- 5 years of proven experience in related domains, including Strategy or Operations Management Consulting, Platform Governance, Trust and Safety Policymaking and Operations Management, or Commerce Strategy, business partner or Product Growth, Risk, Compliance, or Experience programs.
- At least 2 years of experience leading teams and managing cross functional partnership.
Preferred Qualifications
- Excellent stakeholder and program management skills, to influence cross-functional stakeholders and senior leaders to achieve results, preferable in demonstrated ability to navigate successfully in ambiguity, with multiple priorities in a fast-paced, changing environment.
- Experience in explaining complex solutions in a simple way and able to influence others without authority.
- Highly data driven, with experience analyzing and utilizing data-driven methodologies for OKR business goal setting, and business analysis, e.g, policy making, risk discovery, or program design, strong risk, business, product, and research acumen.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
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