Key Responsibilities:

• Development of Analog/Mixed-Signal circuits from specifications to prototypes.
• System-Level analysis and evaluation, full-chip architecture design, analysis, modeling, simulation, and integration.
• Schematic entry, corner simulation, layout consideration, and post-layout simulation.
• Work closely with the layout engineer to conduct the physical implementation (layout) and chip floor planning.
• Responsible for post-layout extraction and parasitic analysis.
• Able to work with other designers, Chip Architects, and layout engineers to achieve full-chip integration, place and route, top-level verification, and tape out.

Requirements:

• Ph.D./Master/Degree in Electrical Engineering or Microelectronics with excellent technical background in Analog /Mixed-Signal IC design
• Min. 5 years of experience in CMOS Analog IC design and simulation
• Good design experience in Analog IC design involving two or more of the following blocks: low noise pre-amplifier (low offset, high CMRR, high PSRR and bandwidth up to 600MHz), CMOS Gigahertz Oscillator, switched capacitor circuit, LDO, Differential Amplifier, comparator, Opamp, TIA, and Bandgap Reference and high-frequency full-wave rectifier, etc.
• Good design knowledge in ESD and Latch-Up.
• Experience in isolator devices (capacitive-coupler or optical-coupler) and photodetector-associated circuits will be an added advantage.
• Experience with sigma-delta modulators and IO drivers will be an added advantage.
• Good working knowledge of relevant analog IC design and simulation tools (Spice or its equivalent)
• Basic understanding and can develop simple design-related scripts with some common script languages, such as perl, Tcl, matlab or cadence skill etc.
• A team player with good communication skills.
• Able to work independently, flexibly, and creatively.

Job description

Roles & Responsibilities

Key Responsibilities

. Obtain new clients and secure potential commercial and government projects.

. Lead business growth by identifying and cultivating new opportunities to expand the company's portfolio and market presence.

. Manage sales inquiries for commercial and government projects.

. Consult with clients to ascertain requirements and needs.

. Submit tenders and negotiate prices with clients.

. Organize workflow to meet client deadlines for handover.

. Collaborate with designers, project managers, QS team, and purchasing team to ensure high-quality project completion, prioritize client satisfaction, and execute projects smoothly.
Account Management, Sales, Leadership, Construction, Renovation, Business Acumen, Purchasing, Selling, B2b, Project Management, Interior Design, Space Planning, Communication Skills, Autocad, Business Development, Layout, Fitting

Responsibilities:

• Work closely with Management team from Japan HQ on developing digital marketing strategy in the Asian region
• In-depth knowledge of the Asian FMCG market
• Build innovative solutions, leveraging marketing strategy and technology to impact business targets and client experience
• Drive frowth through vendor research and outreach through audience targeting, emerging media channels, digital analytics capabilities and personalisation
• Develop and execute marketing strategies and advertising campaigns involving social media
• Results orientated and high business acumens
• Ability to work with diverse nationality and culture from high level managements to operational teams
• Good channel management skillset
• Maintain consistency in policies and procedures.

Requirements:

• Minimum qualification Bachelor of Business/Marketing or relevant field
• Minimum 5 years of relevant experience preferably in FMCG industry
• Sound knowledge in FMCG market.

Job Description

• Administrative work to support hostel operation
• Perform hostel quality and operational routine checks
• Do stock keeping and purchasing
• Four days work week
• Weekend duty

Requirements

• Minimum GCE’N’ Level
• Able to read, speak and write in English and Chinese
• Proficient in Microsoft Office
• Able to plan work and deliver according to schedule
• Meticulous and able to work independently

• Assist Project Manager on Earth Control Measures (ECM) plan
• To inspect and examine the workplace to ensure environmental compliance
• Identify and discuss environmental health irregularities with superior and recommend measures to rectify such irregularities
• Liaise with authorities and clients on matters pertaining to environmental complaints and related issues
• Ensure that good housekeeping methods are always practiced at site
• Must possess a Certificate of Competency in Earth Control Measures
• Must be registered ECO
• At least 5 years of working experience in Building & Construction in HDB (BTO) project

Stationed Gardener

- Tanjong Rhu Area

- Singaporean / PR only

- 5.5 days work week (Mon-Fri 8am to 5pm, Sat 8am to 12pm)

- Landscape Certification (WSQ) certification is an added advantage

- Attractive salary

- Expected start date as soon as possible

Company: Lovely Landscape and Construction Pte Ltd

Contact: + 65 8133 3849 (Durai)

+ 65 6296 0612 (Office)

Role Overview

To assist in technical investigations in case of fault calls and regularly review the preventive and corrective maintenance activities for property in the aviation sector. He / She should be a competent problem solver on the ground, possessing strong technical knowledge in building and M&E maintenance and ability to liaise with service providers to ensure maintenance or repair works are carried out timely.

Role Responsibilities

To review preventive and corrective maintenance works to ensure adherence to quality and safety standards and regulations

To lead technical investigations in response to fault calls

To review documentation on procedure and schedules of maintenance works

To track inventory levels of spare parts, consumables and non-consumable items

To prepare technical reports and / or monthly reports where required

To conduct risk assessments in accordance to regulatory and organisational Workplace Safety and Health(WSH) policies and practices

Responsible for initiating and tracking all purchase requisitions and closing of work orders, including thepreparation of costing for all proposed works to his supervisors for approval and liaison with client reps.

Liaising with term and adhoc contractors for all appointed works and coordinating with relevantstakeholders for approval and work executions, including reporting work progress and completion.

Reporting to the Engineer and appointed reporting supervisor for any adhoc work matters.

OVERVIEW

CNBC Digital is looking to hire an Associate Editor on the APAC team, based in Singapore under a Fixed-Term Contract for 12 months. In this role, you will collaborate with CNBC’s digital team during Asia’s business day to assign, edit and write stories – all while meeting tight deadlines. You should have strong planning skills, some experience in mentoring junior reporters, and a desire to excel at curating the front page of a website while effectively communicating across teams.

KEY RESPONSIBILITIES

• Support the Deputy Managing Editor in overseeing a diverse team of journalists
• Act as the hot-seat for CNBC.com, managing and updating site content with strong editorial judgment and knowledge of business and financial news
• Assign and edit stories relevant to the APAC region
• Organize workflow and maintain the editorial calendar
• Brainstorm and pitch compelling features ideas that align with CNBC’s editorial strategy
• Write breaking news headlines quickly for mobile notifications, ensuring both accuracy and an appropriate tone
• Write breaking news and analysis stories as needed
• Act as a copy editor for CNBC.com, ensuring that all stories, features, video descriptions, and interactive content meet the highest quality standards and are published promptly

• RETAIL SALES DEVELOPMENT
  • Support SRM in building effective communication tools to share sales datas to retail team
  • Prepare weekly and monthly sales performance deck and present to Retail Team hand in hand with SRM
  • Assist SRM in building effective incentive plan based on marketing & business needs
  • Coordinate, verify and share result of incentive & commission to sales team on a monthly basis
  • Visit point of sales on a weekly basis and ensure counter / boutique needs are met

• RETAIL STAFF MANAGEMENT
  • Monitor key retail KPI and provide quantitative report to SRM
  • Review retail team productivity and gather retail team needs in term of coaching & training
  • Ensure new product launches information are well disseminated to the retail team:
    • Prepare deck including all information related to new launch in partnership with Marketing Team
  • Create a positive and strong synergy within the team, ensure positive mindset

• RETAIL EXCELLENCE
  • Lead Mystery shopping Execution
    • Communicate and feedback to the retail team on key learnings and areas of improvement
  • Assist SRM during in/out of store event and ensure perfect execution with high level of service
  • Lead Bee Gold App (CRM tool) campaigns execution to strengthen Retail Staff relationship with Guerlain members and increase retail sales:
    • Create campaign based on marketing & business priorities
    • Ensure customer focus list is well defined
    • Monitor, review and analyze campaign performance
  • Work hand in hand with Marketing Team on developing the high clienteling network by reviewing the database and spending of Guerlain customers

• REPORT / ANALYSIS
  • Provide weekly & monthly sales analysis on Guerlain’s performance
  • Provide Boutiques report on a monthly basis
  • Provide monthly competitor’s report
  • Create purchase order on a monthly basis for all retail matters

This opportunity is ideal for the candidate who is looking to work with the top 1% billing client. As a key member of the team, you are highly collaborative, a self-starter, with strong problem-solving ability. Your track record speaks of you as a strategic operator who can get things done timely on brief and on budget.  You are organised, responsible and can work in an agile manner to meet the needs of fast-moving clients.

Key Responsibilities:

PROJECT DEVELOPMENT

• Strategise and ideate content led solutions proactively and in response to brief with the wider team. Work with teams to define best-in-class work quality and empower them to deliver in a way that exceeds our client’s expectations and monitor the overall perception of quality and reporting.
• Be responsible for inciting new briefs across existing and new clients.
• Identify causes and make recommendations to account leadership on how to improve ways of working.

PROJECT MANAGEMENT

• Responsible for the deliverables on assigned projects including brief response, briefing of the project to the third-party partners and client team management through the project to completion at highest level of quality.
• Ensure project revenue are up to date, from quotation to billing.

CONTENT EXPERTISE

• Knowledge of all aspects of our solutions across Insights, Strategy & Consulting, Content Creative & Production, Content Partnerships and Publishing & Distribution and how they apply across all aspects of the consumer journey.
• Continuous development and learning in and around the content space to advise and educate internal and external stakeholders.
• Understand how content is integrated into a media strategy and possess an understanding of social media data and landscape.
• Understand how brand and creative executions are developed into content led solutions and how they deliver on a client’s business objectives.
• Support team to develop case studies at the completion of each project.

You will be the key stakeholder in building strong partner-relationship with clients through a thorough understanding of the business environment and of the digital landscape. The role will also require you to work hand in hand with local Publicis teams across Thailand, Vietnam, Philippines, Malaysia, Singapore, Korea and Indonesia

Key Responsibilities

• Becoming a regional consultant and trusted adviser to regional stakeholders by continuously building a relationship and rapport with them
• Supporting big client mandates by implementing initiatives across different markets. These mandates range from first party data deployment to measurement
• Act as a regional police to ensure that cross-market campaigns are standardized by guiding local planning teams on what to do
• Serve as first level coach and supervisor for the team to support their knowledge of agency, client, vendor and industry basics as well as their overall skill development
• Be a jack of all trades when it comes to upselling or cross-selling Groupe solutions on top of the current scope of work to deliver more value to clients
• Be the person that finds new paths through partnerships and understanding of external and business environment as well as what is happening on the platforms to make recommendations and test new plans
• Becomes a project manager for regional workstreams ensuring end to end delivery of the work and tasks required
• Act as the single point of contact for all Power of One workstreams (Media, Creative, PR and other Groupe solutions) for new business workstreams
• Bridging planning efforts with activations by making sure that the local teams are always tied to the hip with the Center of Excellence team

We’re searching for an Infrastructure Engineer (Active Directory)) to be part of our diverse team of talent here at NCS!

If you believe in going above and beyond, embodying excellence, and bringing people and technology together like never before, we would love to have a conversation with you!

What we seek to accomplish together:

• Active Directory users and groups, GPO management
• Setup and configuration of SCCM, MECM
• PAM management for User and Groups for Permission for Server access and application access
• Managing Domain controller and ADC, DNS and DHCP
• Troubleshooting AD Replication Issues and Monitoring
• Administrated DNS Records creation and updating AD and Managed AD
• Active Directory Migration & DHCP Migration
• Windows Server administration, performance monitoring and high availability
• VMWare and Hyper-V virtualization, including deployment, management and troubleshooting Performance monitoring.
• Installation, Migration and Managing VM’s on Hyper V and ESXi and VCenter environment
• Provisioning of new deployments in physical, virtual and cloud-based environment.
• Installation and configuration of Windows servers based on new requirements.
• Server performance monitoring and troubleshooting based on the alerts and issues.
• Installation and configuration different OS platforms like Windows, Linux, Custom OS Appliances
• Patching Management for Windows and Linux servers on regular basis
• Vulnerability Assessments, Fixing Vulnerability based on the deduction and remediation immediate basis,
• Application server management (Installation, configuration and upgradation)
• Coordinate between product and development teams to ensure effective delivery of supporting services to the end-user

A little about you:

• Strong background in Windows Server, Active Directory, DNS, DHCP, SCCM/MECM, Hypervisor

This position is to provide assistance to the Regional Service Line Director for Aviation in APAC. To promote respective Service Lines’s capabilities in the APAC region to set out domain business in the APAC region, build up client network, identify project opportunities and win projects, develop local project delivery capabilities in conjunction with the APAC CCO, APAC sub-regional leaders and country managers as well as domain BU business and technical expertise and resources globally. To develop local project team with strong project management and delivery capabilities

• Project Management of Aviation projects. This includes from Masterplanning, to schematic and detail design kind of projects.
• Project delivery will be the main activity. Skills and experience are required in engaging with other teams, internal to Egis or subconsultants to the project.
• Engage and coordinate with different Country managers in the regionEngage and coordinate with remote Aviation teams back in: France, UK, Middle East and India
• To promote respective Aviation domain capabilities in the Asia region.
• To develop local/remote project team with strong project management and delivery capabilities.
• Support in Business development for Aviation throughout Asia
• Support order-in-take and BL growth.
• Help develop client network and develop project opportunities.
• Support development of project delivery capability in conjunction with Egis Business Lines, Country Leaders and aviation domains in Asia and globally.
• Interphase with Country managers and Aviation teams around the world

The Studio Operations Intern will be a part of the CNBC Studio technical production team in APAC that outputs daily live TV news programs watched by millions of viewers worldwide. You will be trained and guided by experienced Studio Directors to operate equipment in a studio and control room effectively. You will be able to experience and participate in both CNBC’s live and pre-recorded TV news programmes.

There may also be opportunities to participate in learning and development programs and events led by the NBCUniversal Early Careers team, including contributing to the Company’s diversity and inclusion initiatives.

• Setup studio ancillary equipment in preparation for daily live TV news production
• Perform live TV audio mixing using professional broadcast sound mixer
• Operate up to 8 robotic cameras and a Jib
• Work closely with Studio Directors and learn how to setup and conceptualize camera shots and angles
• Setup anchors, correspondents, reporters and guests with microphones and in-ear-monitors before they go on-air
• Learn to troubleshoot and perform basic maintenance of studio equipment 
• Pick up floor managing skills through observation of how Studio Directors manage studio floor operations – coordinating with talents, guests, studio equipment, relaying cues between talents on the floor and control room
• Collaborate and provide technical production support to News Editorial and Operations teams
• Opportunities to participate in CNBC outdoor broadcast news coverage and events, on ad-hoc basis, as requested

The Video Editing Intern will be a part of the CNBC Video Editing team in APAC that contributes to the output of quality live TV news programs watched by millions of viewers worldwide. You will receive training and guidance by experienced video editors on how to produce visual aids for the daily live TV news programs.

There may also be opportunities to participate in learning and development programs and events led by the NBCUniversal Early Careers team, including contributing to the Company’s diversity and inclusion initiatives.

• Clip and edit video clips for daily live TV news programs, with Grassvalley Edius editing tool
• Perform audio mixings & colour corrections
• Produce graphics and/or visual aids for TV news programs, e.g. text slate, Hotboards, courtesy and credit superimpose etc
• Edit videos, cut pictures and put together promotional packages, on ad-hoc basis
• Ensure videos adhere to CNBC’s broadcast standards and are of highest quality for publishing across all platforms
• Opportunities to learn:
• how recordings of CNBC TV news programs are repurposed for various platforms – TV, Digital & Mobile
• how to clip and edit selected segments of CNBC TV news recordings and feed video clips to affiliate channels
• editing techniques for long-form feature programs and/or on-air promotional videos
• censorship editing

The Digital Design Intern provides support to the Events and Programming team, assisting with creating still and motion graphics for CNBC International’s digital outlets, including desktop and mobile services and social media accounts. The role is ideal for university undergraduates aspiring to explore a career in design, video production, social media and/or journalism.

There may also be opportunities to participate in learning and development programs and events led by the NBCUniversal Early Careers team, including contributing to the Company’s diversity and inclusion initiatives.

• Work closely with graphic designers and producers on producing high-quality motion graphics for CNBC International’s digital video franchises
• Create animations and infographics to bring news and feature stories to life for CNBC social media
• Design eye-catching thumbnails for CNBC.com, YouTube, Instagram, TikTok and other social platforms
• Share and pitch ideas in team editorial meetings and brainstorming sessions

The Graphics Intern will be a part of the CNBC International Graphics team in APAC that contributes to the output of daily live TV news programs watched by millions of viewers worldwide. You will be trained and guided by experienced Graphic Designers to develop and generate a range of visuals for live TV broadcast. Using your design skills, you will develop and create high quality, visually captivating and accurate Artwork to inform our audience across news stories.

Working closely with the team, you will develop an understanding and learn to manage multiple incoming requests/briefs for varying Artwork and Graphics needed for live programming, as well as for Marketing needs. Whilst in this role, you will also have an opportunity to gain a further understanding of several aspects of a live TV production environment and learn how the various departments such as Control rooms, Newsroom, and Studios carry out their daily functions, all contributing to the channel’s output.

There may also be opportunities to participate in learning and development programs and events led by the NBCUniversal Early Careers team, including contributing to the Company’s diversity and inclusion initiatives.

• Produce Artwork/graphics to support the shows (to include Maps, info/data graphics, pictures, logos, text etc) for live TV news programs
• Build and update live Artwork for shows during programming, with guidance from senior Designers
• Process updates for Show Artwork/graphics, paying close attention to CNBC brand style and guidelines
• Assist other business teams – Marketing, Digital, News Editorial, with eDMs, social media banners, Print Ads and show promotional material where needed, under the guidance from team members
• Opportunity to learn and develop advanced graphic design and motion design skillsets for use across TV broadcast and Social Media content

Job Description

• Good co-ordination skills and good technical knowledge of M&E systems/ equipment, including security systems
• To carry out regular site supervision and inspection of the works/materials including any off-site production as instructed by the consultant team so as to ensure that mechanical and electrical works, including security systems, are constructed to required quality, accuracy and workmanship
• To monitor work in progress in accordance to Approved Master Schedules with breakdown to Monthly, Weekly and Daily programmes
• To assist the RE on daily, weekly and monthly reports of site progress as per contractor’s approved program, activities, issues and resolutions
• To check and verify reports, variations and progress claims submitted by contractors, including as built quantity for the variations
• To undertake any other duties related to the project as and when instructed by the SO and RE.

Qualifications

• Minimum Diploma in Mechanical / Electrical Engineering from a recognized institution
• Registered with IES/ ACES as a Resident Technical
• Minimum 5 years of M&E work experience with strong knowledge of local construction practices air-conditioning, electrical, fire protection, security systems, BMS, plumbing, sanitary and gas services
• Working location will be at Sentosa

Interfaces with business team and operations to support the process of winning work. Leads responses to client RFI/RFQ/RFPs and applies standard pursuit processes to ensure efficiency in schedule and bid compliance. Responsible for print, electronic and oral proposal deliverables. Provides market research and competitive intelligence and leverages data systems and tools to support proposal strategy and business strategic planning efforts. 

Job Description

• Manage all technical and commercial components for multi-disciplinary services bids

• Preparation of internal governance, production of winning proposals and presentations to drive business growth.

• Coordinates and manages proposal technical components, internal governance, pricing and presentations.

• Demonstrates excellent communication skills and the ability to recognise, process, and present information.

• Fully understands the requirements of the RFP, coordinates with technical leads for required technical and commercial inputs.

• Coordinates with other End Markets and Regions to ensure that the RFP scope is addressed adequately and all costs are accurately considered.

• Obtains quotes from sub-consultants as required and negotiates appropriate terms and conditions based on AECOM's standard contract and risk committee requirements.

• Preparation of compelling proposals with win themes based on a complete understanding of client needs.

• Understands the competition and market trends and works closely with the Major Pursuits Team on strategic pursuits.

• Verifies that all legal qualifications and the Southeast Asia risk committee directives have been included in the final bid document before submission to the client.

About the job

The Intern is expected to support the day-to-day IT operations and ensure that Service Desk is operating in a timely manner and in line with agreed-on service levels.

Your assignment

Provide Business IT support to the store:

• Ensure that IT systems perform with high availability, performance, and security
• Oversee Service Desk Operations and Compliance

Day-to-day IT Operations (Core Responsibilities):

• Assess assigned severity levels on Service Desk and comply with agreed-on service levels
• Investigate and resolve issues posted on the Service Desk
• Support user enquiries on IT issues over the phone/email/remote assistance
• Develop quick Level 1 & 2 resolution processes for common issues
• Communicate with end-users regarding incident status
• Provide IT Support/Installation/Configuration for the company's PC end-users
• Provide troubleshooting on Computer Hardware/Software (including POS) and Network problems
• Arrange with Technicians for repairs/maintenance of Hardware
• Monitor software license compliance through physical checks and tools (Service Desk and SCCM).
• Coordinate on-site work with authorized vendors during rebuild, relocations or repairs.

Your profile

Motivation:

• Passionate about IT solutions and trends in the retail industry
• Strong sense of achievement in driving IT operational support

Knowledge:

• Currently pursuing a Diploma in IT Professional disciplines (Computer / Information Technology)

Capabilities:

• Resolve IT support issues and service requests in a structured and timely manner
• Excellent teamwork and establish good working relationship with users and service providers
• Customer service mind-set, self-starter, process improvement orientation
• A technical, logical thought process with strong communication skills and has a good command of English

We are looking for a motivated beauty therapist (full-time/part-time) to join us!

Job Highlights:

• Provides express facial services according to in-house standards
• Assess clients’ needs and recommend suitable treatments and products to clients
• Assist in retail operations (e.g. stock-take) and general housekeeping duties

Requirements:

• Service oriented and able to build good rapport with clients
• Positive attitude and willing to learn
• Preferably with working experience in related field but not a must, training will be provided
• Able to work independently and over weekends/public holidays
• Able to speak basic Mandarin and English

Remuneration:

Full-time: SGD 2K – 2.5K + commissions

Part-time: $11 – 13 per hour + commissions

Interested applicants may whatsapp +65 87875424

美容师 （后港) - 聘请美容师 （全职/兼职）

工作范围

• 为顾客提供一站式快捷美容脸部护理疗程
• 介绍合适的美容护理及产品给顾客
• 确保店里的整洁和完善的疗程设置，点货， 进货

工作需求

• 积极与良好的客服态度， 主动性强
• 有相关的工作经验是优点， 但是我们也会提供培训
• 能够接受零售工作时间，包括周末和公共假期
• 会讲基本华语和英语

全职: 基本工资 SGD2000 - 2500 + 佣金

兼职: 每小时 SGD11 - 13 + 佣金

有意者, 请 whatsapp +65 87875424

Job Responsibilities

• Ensure specified procedures and guidelines are followed for the completion of all sample registration work. This includes unpacking, submission checking, temperature verification, correct storage and preparation of samples for despatch to the various departments within the laboratory or outsourced entities.
• Ensure recognised SOP’s and operational procedures are adhered to and quality control procedures are in place and documented for new or modified procedures along with identifying and reporting any quality issues and ensure corrective or preventative actions are carried out and completed to the root cause of the issue.
• Ensure that the return of chilly bins meets customer requirements.
• Ensure that the document filing/archiving system is maintained and files are archived on a regular basis.
• Maintain a clean and tidy work area and storage areas within the laboratory designated areas.
• Ensure that the Team Leader Customer is aware of any issues regarding customers’ samples or test requirements or task procedures.
• Reporting all customer complaints and concerns to the Team Leader Customer immediately and help resolve as directed.
• Ensure that all laboratory and regulatory quality assurance procedures are adhered to.
• Implement corrective and preventative actions in relation to quality assurance.
• Actively participate in all audits, internal and external.
• Participate and contribute to health and safety continuous improvement initiatives. Report all incidents, including near misses, whether or not these incidents involve actual consequences, ensure safe work practices are followed, and proactively promote safe behaviour and injury prevention. Participate in training and working safely including the proper use of safety equipment. Ensure safety at work is top priority.
• To uphold the integrity and professional reputation of both themselves and that of the laboratory and exercise professional judgement and seek advice from senior staff with difficult issues.
• Report all customer complaints or concerns to the Team Leader, Operations Manager or Quality Manager and take appropriate action.

Job Requirements

• Minimum Diploma in Science disciplines or equivalent
• 2 years of relevant working experience in commerical laboratories.
• Proficient in MS Office& Excel
• Good organization and communication skills
• Fresh graduate may apply

What you will do:

The Manager of Technical Support & Training is responsible for providing leadership to and overseeing the company’s Technical Services department. The Manager is responsible for the development, management, and implementation of the strategic plan to provide world-class technical service to our customer base which aligns with the APAC FSP Business strategy, and ensures high customer satisfaction, retention and a pathway to growth.

• Manage and mentor direct reports with a goal of ensuring that all employees in the department maximize their performance individually and collectively to meet or exceed department, function and company goals.
• Develop and deliver relevant training services content that meets market requirements/opportunities for live training sessions, e-learning and webinars.
• Responsible for the availability and condition of the training materials and samples for the relevant training sessions across the training locations.
• Provide Technical Support to Sales, IS, BD and Customers for the full product range of Special Hazards, Water & Mechanical & Foam products.
• Lead large multidisciplinary projects and coordinate team activities to support sales.
• Provide advice and support projects by applying JCI solutions according international codes & standards (such as EN, NFPA, FM).
• Write Technical letters on customer requests for specific issues and solutions.
• Use existing and develop new procedures and KPI to better measure relevant customer satisfaction Develop and enhance services assets and refine methods of delivery to meet customers’ evolving needs.
• Developing solutions/tools to meet technical requirements of customers and sales teams.
• Work close with regional technical sales support and align on used tools and processes.
• Must have solid commercial partnership:
• Pro-Active Involvement in Project reviews and solutions – Align with IS, Sales, BD & Customer.
• Pro-Active Involvement in Post Mortems of projects lost – understand the why lost and fix to avoid replication.
• Clear stakeholder involvement in QA related issues – Led by QA but active participant.
• Clear engagement on NPI’s or Product Gaps – collaborative discussions & participation.

How you will do it:

• Demonstrated strong, effective leadership skills to staff as well as to the overall department over a period of years
• Problem-solver, self-starter and data and analytics driven by nature
• Effective delegation skills and techniques
• Ability to quickly grasp and distinctly explain relevant technological and business concepts that impact our business
• General knowledge of the Fire Protection Engineering principals and awareness of current industry trends
• Solid business communication skills, including but not limited style and format of letters, memoranda, minutes, and reports
• Superior written and spoken English communication skills and excellent listening skills are a must
• Proven ability to establish priorities develops measurable objectives, work independently, and lead the team to successfully meet or exceed objectives.
• Detail-oriented, particularly with respect to managing customer satisfaction
• Ability to identify need for and develop, processes and supporting materials
• Well-versed in MS Office Suite, including Word, Excel, and Outlook
• Proficient in the use of SprinkCad and/or AutoCAD
• Salesforce.com & SAP experience is highly desirable

What we look for:

• 5 to 10 years’ experience successfully leading a customer support organization for a product manufacturing company, experience and knowledge of the Fire Protection Industry, specifically a plus.
• Demonstrated ability to lead efforts to meet or exceed company and organizational goals through his/her own individual efforts and through effectively managing, motivating, and developing staff.
• Strong customer facing and customer management skills
• Demonstrated ability of being a subject matter expert for technical support methods and processes, possessing in-depth knowledge of technical support principles and practices that drive outstanding customer satisfaction and retention, and being a well-rounded business person on the basis of technical competence, intelligence, results, interpersonal skills, and general business acumen.
• Experience with support strategy for multiple delivery modalities, including but not limited to email, social media, customer portals, etc.
• BS Degree in technical curriculum required.

What we offer:

• Competitive salary in a MNC environment
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy