Job Title: Application Engineer

Department: Sales & Solutions, Global

Report to: Solutions Lead

Xnergy is a multi-VC funded and Sovereign-backed, global deeptech leader in high power universal wireless charging for global electrified mobility. With deployment presence in close to 40 countries, adopted by almost 100 autonomous robot companies, Xnergy was voted an APAC 25 company in 2020 by Cleantech Group.

* The APAC 25 is an annual list of 25 private sustainable innovation companies that are regarded as having the potential to make a significant impact in a five-to-ten-year time frame.

With its HQ in Singapore, Xnergy is expanding its physical offices beyond its current Suzhou subsidiary branch, into new markets of Korea, US/LATAM, EU & Japan over the next 2 years.

An Application Engineer serves as the technical liaison between a company and its clients, ensuring software or hardware solutions are effectively implemented and tailored to meet customer needs. This role combines engineering expertise, problem-solving skills, and customer interaction to deliver and support high-quality solutions.

Essential Functions/Responsibilities

1. Technical Support & Troubleshooting

o Collaborate with clients to identify and resolve technical issues.

o Analyze system requirements and recommend tailored solutions.

o Debug, diagnose, and fix application or performance issues in local and remotely.

2. Product Development & Customization

o Adapt existing software or hardware to meet specific client requirements.

o Assist in the design, testing, and deployment of custom applications.

o Provide feedback to product teams for continuous improvement.

3. Customer Interaction

o Work closely with clients to understand their business processes and technical needs.

o Conduct training sessions and workshops to help clients use solutions effectively.

o Build strong relationships to ensure customer satisfaction and retention.

4. Project Management

o Collaborate with cross-functional teams to ensure timely delivery of projects.

o Manage client expectations, timelines, and deliverables.

o Create documentation and reports for stakeholders.

5. Sales and Pre-Sales Support

o Provide technical expertise during the sales process, including demos and presentations.

o Assist in drafting proposals and technical requirements for potential clients.

Education and Experience

1. Fresh graduate/ Diploma in engineering (e.g., software, mechanical, electrical) is welcome to apply.

2. Understanding of programming languages (e.g., Python, C, C++), systems, or platforms relevant to the role.

3. Prior experience in robotic, automation or battery system is a plus.

4. Experience with application development, troubleshooting, or support.

5. Excellent communication and interpersonal skills for working with clients and teams.

6. Analytical mindset with strong problem-solving capabilities.

7. Oversea travelling is expected for global clients support.

• Prepare and send invoices to clients or customers.
• Ensure payments are made on time and follow up on overdue accounts.
• Data entry and filing
• Attend to phone calls and email enquiries
• Carry out any other duties that may from time to time be assigned
• Contract periods vary from 3 months to 6 months (may subject to extension)

Requirements

• GCE O-Level & above.
• Have good communication and proficient in Microsoft Word & Excel
• Prior experience in administrative work will be advantageous

In this role, you are required to support the daily operations of the production section you are assigned to. You will be required to maintain the production area cleanliness and comply with food hygiene management standards.

Job Description

• Prepare and process of food items (Halal).
• Prepare items according to in-house procedures.
• Follow food production and preparation specifications.
• Preparing food ingredients by measuring, mixing, stirring, chopping, slicing, dicing, peeling, or otherwise preparing them for use in meal preparation.
• Ensure proper and safe operation of machineries.
• Maintain & ensure the cleanliness of work area.
• Check and ensure that quality and quantity of items ordered are received and stored in proper condition.
• Keep track of inventory to ensure adequate food ingredients, packaging supplies and finished product.
• Perform other ad-hoc duties as requested.

Requirements:

• Physically fit
• Able to work as a team.
• No Experience may apply.

Benefits:

• Basic Salary up to $2,800 with yearly increment based on performance.
• 5 Days Work Week (Mon-Fri, 8.30am to 5.30pm)
• Our company emphasises on good career progression

Job Description:

This is a full time role for a Forklift Driver located in Penjuru. Our company is one of the food product supplier and you will be responsible for operating forklifts to move and organize materials safely, maintaining accurate inventory records, and conducting periodic stock checks. It also includes coordinating with the team for material movement and assisting with general warehouse tasks like packing, labeling, and housekeeping.

Qualifications:

• Relevant experience as a forklift operator
• Valid forklift operator certification/license required.

• Strategically plan and manage logistics, warehouse, transportation and customer services
• Direct, optimize and coordinate full order cycle
• Liaise and negotiate with suppliers, manufacturers, retailers and consumers
• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
• Arrange warehouse, catalog goods, plan routes and process shipments
• Resolve any arising problems or complaints
• Supervise, coach and train warehouse workforce
• Meet cost, productivity, accuracy and timeliness targets
• Maintain metrics and analyze data to assess performance and implement improvements
• Comply with laws, regulations and ISO requirements

An Operations Manager manages the big picture and identifies areas of improvement. The average Operations Manager’s responsibilities include:

• Long-term planning to support the company’s goals
• Coordinating different teams to foster an exchange of ideas and provide cross-team learning opportunities
• Assessing and analyzing departmental budgets to find ways to optimize profitability
• Inspiring and motivating employees through positive encouragement and incentive initiatives
• Communicating with stakeholders about shifting company priorities and projects
• Identifying potential problems and points of friction and finding solutions to maximize efficiency and revenue
• Identifying opportunities to expand or shift course based on market changes
• Enforcing regulatory and safety standards

♦ Close supervision, Management and execution of construction works at site, including monitoring work progress and quality

♦ Manage, vendors, contractors and Sub Con for progression of work

♦ Responsible for all the site implementation and completion towards management target, client’s expectation and compliance to authorities' regulations.

♦ Responsible for the project quality and safety plan.

♦ Liaise with consultant and contractor for Green Mark certification processes

♦ Ensure company ISO and OHSAS requirements are fully implemented on project.

♦ Coordinating with authorities, clients, consultants and subcontractors on all project aspects.

♦ Work closely with Engineering team on any technical issues arising from site and lead the supervision and resolution of work onsite

♦ Ensure proper documentation and records of site works are carried out

1，Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Engineering (Civil), Engineering (Environmental/Health/Safety) or equivalent.

2. At least 3 year relevant experience construction.

3，Required skill(s): MS Office, AutoCad.

4，Preferably Senior Executives specializing in Engineering - Civil/Construction/Structural or equivalent.,

5，Independent, proactive positive work attitude

*We regret that only shortlisted candidates will be notified.

Job Overview:
The Service Engineer plays a critical role in managing and executing complex maintenance tasks and troubleshooting for our fire protection systems. This role involves technical expertise and close collaboration with the service team to ensure system functionality and client satisfaction.

Key Responsibilities:

• Conduct in-depth inspections, diagnostics, and repairs on advanced fire protection equipment.
• Provide technical guidance and support to the service team, ensuring high-quality service delivery.
• Document and report service activities, system performance, and client feedback.
• Initiate project meeting and work schedules.
• Assist Service Team manager in monitoring and managing the day- to-day operations of project.
• Assist in training junior technicians on system maintenance and troubleshooting.
• Adhere to all safety guidelines and industry standards in field operations.

Requirements:

• Min Diploma in engineering or a related field, or equivalent experience.
• 2 - 3 years of relevant experience in servicing, commissioning or engineering or related field
• Experience with fire protection system (eg fire alarm panel) will be in advantage
• Strong technical knowledge and problem-solving skills.
• Excellent communication and teamwork abilities.
• Detailed oriented, multi –tasking and able to handle stress

Job Descriptions:

• Prepares detailed technical method statements, drawings, and integrated service and equipment solutions to meet project requirements.
• Reviews and understands bidding employer’s requirement documents, project specifications, and process data.
• Translates employer requirements into effective contractor solutions that align with project goals.
• Works closely with various department stakeholders to gather necessary information for bidding proposals.
• Consolidates and integrates collected information into comprehensive bid proposals.
• Conducts internal reporting of tender solutions to secure management approval for bid submissions.
• Provides timely and accurate updates on bid progress to the tender manager.
• Support engineering tasks about technical proposals.
• Evaluates subcontractor technical solutions to ensure alignment with project requirements and company standards.
• Integrates subcontractor solutions into the company’s bid proposals effectively.

Requirements:

• Minimum Diploma or Bachelor’s degree in engineering, or a related field.
• Prior experience and knowledge in offshore wind projects is highly desirable and will be given preference.
• Proven experience in technical solution development, preferably within a commercial/business development context.
• Strong understanding of bidding processes, tender documentation, and market trends.
• Excellent analytical skills and attention to detail.
• Effective communication and collaboration skills to work with cross-functional teams.
• Ability to manage multiple projects and meet tight deadlines

Roles & Responsibilities

We're looking for a head chef with most relevent experience

• Prepare food for all customers according to procedures and our service standard.
• Create new dish and menu for some special VIP customer.
• Lead the kitchen team in product innovation, product planning, and menu design
• Managing food purchasing and storage
• Ability to handle the food production processes from beginning to end.
• Make sure the end product and the cooking process conform to procedures and standard.
• Purchasing fresh seafood daily for weekly special dish.
• Prepare the appropriate amount of food according to daily food chart
• Assist in training of new staffs.
• Any other job related duties requested from senior staff.
• At least 3 years of experience working in the kitchen
• Must have good working attitude
• Ability to innovate and create new menu
• Ability to work effectively as a team
• Willing to go the extra mile for the business
• Developing unique and cuisine-appropriate menus
• Collaborating with the Restaurant Manager to set item prices
• Staying current on developing trends in the restaurant industry
• Maintaining the kitchen and surrounding areas in conditions that meet the company standards and health code regulations
• Monitoring inventory and purchasing supplies and food from approved vendors
• Hiring, training and supervising kitchen staff
• Assisting and directing kitchen staff in meal preparation, creation, plating and delivery
• Identifying and introducing new culinary techniques

The School of Chemistry, Chemical Engineering and Biotechnology (CCEB) invites applications for the position of Research Assistant.

The Research Assistant will play a key role in the synthesis of catalysts and grafted molecules for the design, preparation, and optimization of durable and stable compounds.

Key Responsibilities:

• Synthesis of grafted molecules
• Synthesis of catalysts
• Demonstrate proficiency in synthetic chemistry and nucleophilic reactions
• Utilize ChemDraw for molecular modeling and design

Job Requirements:

• Bachelor of Science (Honors) in Chemistry
• At least 1 year of relevant experience in a similar role
• Strong understanding of SN2X and SNChX reactions
• Expertise in designing, preparing, and optimizing durable and stable grafted molecules
• Ability to guide and supervise undergraduate students
• Good written and oral communication skills

We regret that only shortlisted candidates will be notified.

The School of Chemistry, Chemical Engineeri​ng and Biotechnology (CCEB) invites applications for the position of Research Fellow.

The Research Fellow will take on a significant role on developing and applying cutting-edge biotechnologies, including high throughput next-generation sequencing (NGS), CRISPR-Cas, and deep learning methodologies to read, write, and decipher the genome and transcriptome of living cells. The research fellow will be involved in efforts to develop and/or apply new tools and methodologies to push the boundaries of genomics and synthetic biology.

Key Responsibilities:

• Develop and/or apply cutting-edge genome and transcriptome engineering technologies
• Perform functional genomics assays and other wet-lab experiments
• Write and publish high-impact research papers
• Guide graduate and undergraduate students

Job Requirements:

• PhD degree in biological sciences, bioengineering, biotechnology, or related fields
• Strong research experience in genomics, genetics, computational biology, or related disciplines
• Outstanding publication track record, preferably with first-author papers in high-impact journals
• Proficiency in genomic technologies, including CRISPR, NGS, and bioinformatics
• Ability to work collaboratively within a team

To apply, please submit a CV, a brief statement of research interests, and contact information for at least two references to [email protected].

We regret to inform that only shortlisted candidates will be notified.

Responsibilities

• Research, outline, write, and edit content, working closely with the product and delivery teams to understand project requirements.
• Gather information from subject-matter experts and develop, organize, and write procedure manuals, technical specifications, and process documentation
• Work with development and support leads to identify documentation repositories, revise and edit, and determine best solutions for data compilation and centralized storage
• Research, create, and maintain information architecture templates that adhere to organizational and legal standards and allow for easy data migration
• Develop content in alternative media forms for maximum usability, with consistent voice across all documentation

Required skills and qualifications

• Two or more years of experience as an effective technical writer
• Proven ability to quickly learn and understand complex subject matter
• Experience in writing documentation and procedure manuals for various audiences
• Superb written communication skills, with a keen eye for detail
• Experience in working with engineers to improve user experience (ex: design, UI), refine content, and create visuals and diagrams for technical support content
• Ability to handle multiple projects simultaneously

1) Shall ensure the daily operations of various sites assigned and liaise with clients on the requirements

2) Arrange for daily staff deployments to various sites and ensure company does not incur any liquidated damages on the projects

3) Rostering of monthly schedules

4) Coordinate with site in charge on backlog if any

5) Rectify on site issues with workers or clients upon receiving feedback

6) Reporting of daily attendance to head office and to submit and ensure timesheets are all in proper orders

7) Prepare monthly financial reports for various operations projects

8) Arrange for coverage in case of absence of staff and able to hands on in event of no coverage

9) Candidate must be independent and proactive to provide suggestions and solve problems with initiative

10) Candidate shall possess class 3 licence

11) Candidate shall respond to any business or projects assignment regardless of time in event of need

Key Responsibilities:

• Manage full accounts cycle, including bank reconciliation and journal entries.
• Ensure accurate data entry in for all transactions.
• Prepare financial data for entry into the financial system
• Keep accounting records and bank statements
• Ensure timely, accurate month-end and year-end closing
• Prepare and file GST returns
• Preparation of tax computation and tax planning
• Filling tax returns on time and updating the management about new changes in rules and regulations.
• Liaise and coordinate with external auditors and tax agents;
• Ensure accounting deadlines are met;
• Review subsidiary accounts
• Other ad hoc duties

Job Requirement

• Diploma in Accountancy or equivalent.
• Minimum 2 years of relevant accounting experience.
• Have prior experience in handling full set of accounts and statutory reporting
• Independent to fulfil tasks and a team player to perform tasks in the company workflow

Duties:

1) Taking orders from customer via phone

2) Liaison with customers via phone

3) Creating customer account

4) Process customer orders

5) Planning of goods delivery

6) Purchasing of office supplies

7) Setting meeting & sending meeting invites

8) Attend to incoming calls

9) Ad hoc office duties

Requirements:

1) 1-2 years experience as Sales Coordinator / Admin executive

2) Diploma/A-Level

3) Positive & pleasant demeanour

4) 5.5 days work week

Job Highlights

• Family-oriented working environment
• 5 days work week (1 day work from home)
• Staff benefits and welfare
• AWS & VB
• Hybrid work arrangement and staggered working hours
• Transport and lunch provided
• Medical benefits/insurance such as dental, specialist claims, health screening

Summary

Responsible for the technical management / aspect of the assigned vessel.

Job Description

• Operate and maintain the ship's marine equipment safely, economically, and efficiently in accordance with customer contracts/Charter Party, within approved budgets, to the satisfaction of both owners and their clients.
• Serve as the onshore contact point for the Vessels in day-to-day operations related to technical management and mobilization activities. - Maintain contact with the owner in daily operations, as defined and agreed with the Marine Manager.
• Ensure that Statutory and Classification surveys for all plant and equipment on the vessels are carried out.
• Perform preventive and corrective maintenance to prevent technical/operational non-conformities that may lead to downtime.
• Contribute to the continuous improvement of the PMS maintenance system by providing proactive feedback to the Fleet Manager and Marine Manager.
• Monitor and follow up on the vessel’s technical performance and defined KPIs.
• Take immediate actions to adjust and improve performance in case of non-conformities or when deviations are observed/reported.
• Follow up and ensure corrective actions are implemented in case of technical-related incidents and non-conformities.
• Analyze breakdowns and technical incidents and suggest experience transfers to the fleet.
• Report the vessel's technical status on a weekly basis to the Marine Manager.
• Plan, coordinate, and supervise ship repairs and dry-docking of vessels in cooperation with other stakeholders.
• In case of major breakdowns, arrange repairs, provide spares and service engineers, and supervise the repair work to ensure safety, quality, and cost-effectiveness.
• If insurance is involved, contact, inform, and follow up until settlement in coordination with the Fleet Manager and Marine Manager.
• Lead Vessel Condition Assessments.
• Participate in appraisals and selection of key personnel onboard the vessel.
• Comply with the requirements in STRATO SEEMS and report non-conformities.
• Actively cooperate with other disciplines within the fleet to optimize overall vessel and fleet performance.
• Be proactive and seek effective solutions for both the company and clients.
• Show a high degree of flexibility in ad hoc situations.
• Contribute actively to improving routines and solutions.
• Perform other duties as assigned.

Job Requirement

• Minimum 3 years of relevant experience.
• Sea time as Chief Engineer on an offshore vessel preferred.
• Experience in operations/technical scope for OSVs.
• Proven experience in budgeting and cost control.
• Sound knowledge in:
• - General vessel machinery, equipment, and systems.
• - Classification and statutory requirements.
• - Engine types, including Caterpillar, Cummins, Wartsila, and Niigata.
• - FPP, CPP, Z-Pellers, and Azimuth drives.
• - DP systems and maintenance.
• - Diesel-electric drives and hybrid engine configurations.
• - Computer-based PMS and ancillary software.
• Preferably possess ship management skills.
• Ability to work independently with minimal supervision.
• Able to travel at short notice.
• Works both independently and cooperatively in a team.
• Focuses on problem-solving and demonstrates decision-making skills.
• Demonstrates good and open communication.
• Has a strong focus on sharing information and involving the team.

OVERVIEW 

As a Broadcast Engineer, you will be responsible for ensuring the seamless operation and optimal performance of all broadcast equipment and systems. Your role will involve maintaining high technical standards to guarantee the continuous and uninterrupted transmission of our originated channels. You will play a pivotal role in ensuring that all systems are fully operational, facilitating smooth broadcasting and minimal downtime. You will be the backbone of our broadcast operations, ensuring everything runs efficiently across CNBC Asia Pacific’s platforms. 

KEY RESPONSIBILITIES  

• Oversee the maintenance, troubleshooting, and operation of broadcast equipment and contribute to new installation projects. 

• Lead assigned engineering projects, managing the planning, design, and implementation phases. 

• Maintain and update system and infrastructure diagrams to ensure they reflect any changes to the facility or infrastructure. 

• Ensure continuous, uninterrupted operation of CNBC Asia Pacific’s originated channels. 

• Maintain and ensure the full operational functionality of production systems to support scheduled production activities. 

• Ensure post-production systems remain fully operational to meet post-production schedule. 

• Address and resolve technical issues promptly to minimize disruption to broadcast operations. 

• Perform routine and critical maintenance on on-air transmission equipment, studio equipment, Uninterruptible Power Supply (UPS), air conditioning and computers, ensuring timely and efficient service. 

• Perform front line maintenance for Mechanical & Electrical (M&E) systems, including air conditioning and UPS systems. 

• Liaise with external suppliers, manufacturers and third-party service providers as required to source fixes for any identified gaps. 

• Provide proactive, engaged technical support to the Engineering team and ensure all systems remain up-to-date and functional. 

Process Governance:

· Establish, document, and maintain robust service delivery processes.

· Ensure compliance with all relevant internal and external policies, procedures, and regulations.

· Conduct regular process reviews and audits to identify and mitigate risks.

· Develop and implement process improvement initiatives to optimize service delivery.

Risk Management:

· Identify, assess, and mitigate operational resiliency, compliance, and reputational risks associated with DCS services.

· Develop and maintain a risk register for DCS services.

· Ensure appropriate controls are in place to manage identified risks.

· Support regular DCS systems risk assessments, compliance audits and reviews.

· Advise DCS System PIC on policies, procedure, regulatory changes and their impact on DCS services.

Budgeting & Financial Management:

· Develop and manage the DCS service budget.

· Monitor and control service costs to ensure they are within budget.

· Prepare financial reports and analyses for management review.

Stakeholder Management:

· Build and maintain strong relationships with stakeholders.

· Communicate effectively with all levels of the organization.

· Proactively identify and address stakeholder concerns.

Job Responsibilities:

• Support continuous improvement efforts in QMS.
• Support in root cause analysis and implementation of corrective/ preventive actions for process related concerns.
• Analyze and provide timely respond to customer complaints.
• Interface with Customer and Operations to ensure new product transfer to manufacturing are in accordance with approved requirements.
• Prepare Quality performance metrics and reports.

Requirements:

• Diploma in Mechanical Engineering, Quality, or equivalent.
• Minimum 2 years work experience in Quality Management System in manufacturing environment.
• Good knowledge of ISO 9001. Knowledge of API Q1 is preferred.
• Strong command of English language, both oral & writing.
• Knowledge of metal working industry is preferred.
• Knowledge of risk assessment principles and methods.
• Knowledge of SAP is preferred.
• Positive & proactive attitude.

Purpose: To create VDL brand awareness through outreach to learning institutions, government platforms, recruitment agencies, and advertising agencies. To support the talent acquisition process of hiring the right person to meet the company's needs and objectives.

Key Area of Responsibilities:

• Outreach to learning institutions, government agencies, and recruitment and advertising agencies to build up a talent pipeline.
• Define a plan for outreach and participation in various events such as career fairs, university recruitment fairs, career talks, etc.
• Measure the effectiveness of outreach and make recommendations for improvement.
• Monitor and report on recruitment lead time and open positions.
• Support the recruitment process to hire the right person for the right job.
• Initiate the onboarding process so that all stakeholders are informed of new employees coming on board.
• Support and participate in company continuous improvement program.

Qualification & Experiences:

• Diploma in Human Resource Management/Business Administrator or other relevant discipline.
• Minimum 2 years of experience in Talent Acquisition or other similar roles.
• IHRP-CA/IHRP-CP certification will be an advantage
• Sound knowledge of the Fair Employment Act
• Knowledge of Foreign Work Labour law
• Proficient in Microsoft Excel functions
• Good communication skills

Job Responsibilities:

• Provide support in investment projects and managing various project activities not limited to coordinating, reviewing, preparing of reports/documents.
• Support in data analysis and market research.
• Provide support in organisation of management meetings, taking meeting minutes and maintain proper filing of meeting documentations.

Job Requirements:

• A Bachelor’s degree in Business Administration, Data Analysis or related discipline.
• Familiarity with market research techniques and data collection methods to support business strategy development.
• Experience with data analysis tools such as Tableau, Power BI, or other relevant software is an advantage.
• Experience in organizing and supporting management meetings, including taking accurate meeting minutes and ensuring follow-up on action items.
• Proficiency in both English and Chinese (spoken and written) will be preferred to effectively communicate with stakeholders, partners, and team members across different regions.

Job Description

· Ensure timely, accurate month-end closing and annual financial reporting of full set accounts including AP, AR and GL, reconciliation, etc.

· Filing of GST monthly

· Liaise with auditor and tax agent

· Process purchase orders and prepare invoices and/or delivery orders for local and overseas customers

· Liaise with logistics provider on delivery schedule to ensure items are delivered in a timely manner

· Internal coordination with purchasing, sales and warehouse team to track shipment status

· Liaising with transportation and shipping companies to ensure timely shipment clearance

· Ensure proper documentation of damaged/defective items received from suppliers, and follow up with suppliers for claims

· Conduct monthly stock-taking and prepare report of inventory status

· Filing and updating of administrative records

· Handle other ad-hoc duties as assigned

Requirements

· Min. 2 years of accounting/audit experience

· Proficient with Microsoft Excel/Office, a bonus if proficient with SAP Business One

· Analytical and meticulous

· Self-motivated with good interpersonal and communication skills

Highlights

· Competitive salary with travel allowance

· Positive work environment with culture of autonomy

· Work-life balance

Responsibilities:

• Monitor, support, maintain, and document CIM systems.
• Design, develop, maintain, and improve CIM applications and components.
• Provide Level 2 and Level 3 support for production line operations.

Requirements:

• Degree in Computer Science/Computer Engineering, or equivalents. Diploma with relevant experience acceptable.
• Minimum 2 years of experience in CIM with High Automation, MES, and SECS/GEM.
• Proficient in basic SQL (Oracle) and Java.
• Experience with Tibco (TIB/RV) or high-tech manufacturing environments is a plus.

______________________________________________________

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Quick Apply” or contact [email protected] for more details.

Please provide following information in the resume for immediate processing

1) Reasons for leaving current and/or last employment

2) Last drawn and/or current salary

3) Expected salary

4) Date of availability and/or Notice Period

All applications will be treated in strictest confidence and only shortlisted candidates will be notified

Wee Wai Dan

EA License No : 03C5391

EA Reg No : R22109628

• Free Shuttle Bus Service (Tuas West MRT)
• Youthful & Dynamic Work Culture Environment
• Career & Growth Development

Roles & Responsibilities

Job Summary

If you enjoy working in a fast pace environment and the challenge of redefining what good service means to people, this position is for you.

Join JIJI.SG's operations and customer service team to help us improve and exceed our customers' expectations when they shop with us!

In the process, learn how operations is managed for an online store, from inbound operations such as freight forwarding and receiving shipments, to outbound operations such as picking and packing, working with 3rd party couriers and managing our in-house delivery fleet.

Most importantly, future team members must have a strong sense of dedication to our customers' happiness.

Job Description

• Responsible to deliver a customer-centric experience and assist customers across all channels including phone calls, emails and live chat.
• Going the extra mile to ensure customers’ needs and expectation are met.
• Actively involved in refining customer experience through customer feedbacks and observing daily operations.
• Proactive and initiative to constantly improve internal processes.

Requirements

• Strong communication and problem-solving skills to assist customers with any issues they face when they shop with us, including product enquiry, delivery or order related enquiry.
• Cheerful and friendly disposition when communicating with customers.
• Strong sense of dedication to our customers’ happiness.
• Process-oriented and good attention for detail.
• Accountable and responsible team-player.
• Able to work independently and also as a team.
• Past experience in either operations or customer service will be a plus.