• Assist the Chief Engineer in the daily operation, facilitate effective repair and maintenance of the Hotel Asset
• Responsible for the day-to-day management of the Engineering and Maintenance operations in an efficient condition to ensure the safety and comfort of guests and employees
• Support Guest experience through programmed maintenance of the Hotel in all areas from Public Areas to Guest rooms
• Drive the Engineering team to be efficient and effective when it comes to maintaining the Hotel Asset
• Be a key leader of the Hotel’s Fire & Safety culture, conducting training and ensuring the equipment is in top working condition following all local government regulations
• Department Training Champion, ensuring effective, regular training is conducted to Support the HOD's responsibility in this area
• Ensure safe work practices are followed at all times by the Hotel team & contractors. BizSAFE 3
• Always look for energy, water, and other efficiencies that the Hotel can apply to reduce our impact on the environment and operating costs
• Led a team of engineering and Maintenance Specialists responsible for all engineering operations such as troubleshooting operations, repairs, maintenance of mechanical, and electrical service, and general building
• To ensure the compliance of all local Fire & Safety, building control & environmental codes and regulations
• Coordinate and link with various service companies, contractors, consultants, architects, government, etc.

Purpose of the job

To manage the day-to-day administration of a varied portfolio of trust structures and to maintain a wide and detailed knowledge and understanding of trust administration generally, to include money laundering, compliance and relevant legislation.

Main responsibilities

Invoicing:

• Setup and maintain JFS (i.e. client invoicing) codes for accurate tracking and reporting.
• Generate, review, and amend invoices to ensure accuracy with agreed fee standards and internal processes.
• Liaison with offshore billing teams to ensure a smooth invoicing process.
• Prepare and issue credit notes as necessary
• Approve and issue final invoices to clients in a timely manner
• Coordinate invoicing activities with offshore entities, such as Ocorian BVI

Payment Processing:

• Liaison with Accounts Payable team for payment matters
• Process payments accurately and efficiently, ensuring all transactions are recorded correctly.
• Resolve any payment discrepancies promptly to maintain financial accuracy.

Data Management:

• Maintain and update the NavOne system to ensure accurate client data and reporting.
• Troubleshoot and resolve any system-related issues in collaboration with IT.
• Organize and manage digital files within the iManage system for easy retrieval and compliance purposes.
• Regularly review data for accuracy and completeness.
• Address and clear any mandatory data backlogs to ensure compliance with regulatory requirements.
• Scan and file physical and digital documents to maintain an organized and accessible records system.

Any other ad hoc duties as needed in support of the Private Clients team.

#L1-VK1

 

• Assist the Maintenance Officer/Senior Duty Engineer in the daily operation within the department
• Ensures the standard maintenance for the hotel’s different equipment is attended to like plumbing, electrical appliances, locks, heating, air conditioning, bathroom fixtures, and all other related equipment is in good working condition
• Take on small renovation jobs such as painting, carpeting, furnishings, etc.
• Be familiar with the operational duties and the services
• Check system or equipment for faults and follow up on the repair works if required
• Ensure that all firefighting facilities and equipment are ready to use at all times
• Monitor the service and maintenance of all equipment and controls
• Follow up on preventive and corrective maintenance. To keep a record for proper control for efficiency
• Keep a daily log that inventories the work done in the hotels
• Keep up to date on safety-related administrative documents
• Ensures life and property safety
• Ensure his/her safety and the safety of others during your interventions and those of the external service providers
• Gives colleagues any help they require in terms of hotel maintenance
• Strive to implement the Accor Vision and demonstrate active use of the Accor Values

This role will be instrumental in leading the theatrical sales and distribution strategy within the region. The Theatrical Distribution Director will be responsible for shaping and executing the overall distribution sales strategy across South Asia. This role is also responsible for driving and leading specific local market strategies for South Asia’s distribution projects.

KEY RESPONSIBILITIES

• Drive commercial excellence, efficiencies, and innovation as a region and with local markets through the development and implementation of strategic theatrical distribution initiatives and plans in line with the organization’s goals and objectives.
• Work with VP South Asia and Home Office Strategy, Finance, Distribution and other related teams in driving ideas, project management and execution of South Asia’s distribution projects and initiatives.
• Work closely with VP South Asia, the regional marketing team and markets to ensure cohesive planning and execution of budget and plans.
• Work with local Sales and Distribution teams to understand specific local market strategies, concerns and nuances while also articulating a broader regional perspective. 
• Facilitate bringing together markets from across the region, overseeing the implementation of key Home Office priorities, driving the adoption of best practices and idea-sharing, ensuring that local markets have the support and resources they need from the local, regional, or global level to achieve excellence in distribution and operations.  
• Lead regional distribution team in both the strategic and day-to-day functions and operations.
• Guide and ensure that all required deliverables in the region and markets well managed and communicated.
• Lead budget development, management, and analysis as a region and with markets.
• Represent UPI South Asia and markets internally and externally in terms of and in issues of sales and distribution.
• Be a solid extension of Home Office

Purpose:
To provide high quality service deliverables to the firm’s Real Estate (RE) Clients you are responsible for, ensuring all deliverables are met and the clients expectations are managed and met on a day to day basis.
This entails reviewing all Financial Statements and disclosures and ad-hoc client deliverables in relation to providing fund administration services to PE clients.
Expected to help improve the processes and efficiencies of the department.
Be subject matter expert of RE Fund Structures accounting and administration processes.

Core Responsibilities:

• Managing financial servicing for a portfolio of RE clients ensuring the smooth running of day to day relationship with clients and consistent delivery of client reporting/ information accurately and on time
• Be an ‘expert’ on designated clients including understanding technical details of their LPA, SLA, Fee Agreement and any technical nuances
• Minimise risk to IQ-EQ by ensuring all procedures and checklists are followed by all team members

Tasks / Duties:
Client Delivery

• Deliver timely quality service to the client to ensure all requests for designated clients are met, ensuring any client/investor queries are responded to within 24 hours
• Complete a review on designated client work (includes NAV, Financial Statements and other Ad Hoc Tasks) and assist on reviews for other teams as required
• Ensure that KPIs are developed, implemented and reported quarterly in accordance with agreed SLA’s
• Prepare quarter end timetable for all client work and manage quarter end process to ensure all deliverables adequately resourced and completed on time
• Maintain regular contact with client through weekly phone calls and emails detailing upcoming deliverables and progress thereof.
• Assist with new business take on where required.

Management of Workflow

• Work with Back Office on client deliverables to ensure adequate resources are allocated and fully utilised
• Ensure Back Office are preparing all work to a standard suitable for client review
• Provide constructive feedback to Back Office on a timely basis and ensure Back Office receive appropriate development support
• Plan workloads and utilise support team / additional resources where necessary to ensure deadlines are achieved
• Ensure reconciled cash balances are maintained for clients at all times.

IQ-EQ Fee Management

• Ensure our electronic time sheets are completed daily, and accurately for all hours worked and recording ad hoc work completed for billing purposes
• Systems
• Understand and use best practice on Investran (accounting platform)
• Understand and make best use of the functionality in our software when producing accounts
• Ensure client database is up to date and accurate in Investran (contact changes completed within 24 hours of receipt) and Outlook databases for client related changes

Risk

• Ensure relevant procedures and checklists are adhered to by staff to minimise risk of errors
• Report any breaches, complaints or errors to Compliance officer promptly
• Ensure all error reports are completed for review by the Senior Accountant on the day an error is identified

Other

• Undertake any additional reasonable requests as deemed by the firm

Scope of Position: 
Providing most suitable solutions to customers by understanding their requirements and strategically selecting service providers while maximizing profitability. This position will involve activities relating to procurement, service provider management and sales/ business development.

Major Duties and Responsibilities:  

Operations

• Understand export processes in order to accurately identify requested scope of pricing and accurate pricing
• Understand and comply to company policies and accordance with government regulations.
• Timely responses to emails (within 24 hours) and voicemails (within 1 hour) (internal and external)
• Timely responds on day-to-day pricing enquiries and RFQs from external and internal customers
• Screening of MK denial parties before quoting
• Monitor and apply appropriate carrier contract per customer to maximize the shipment profitability
• Carrier allocation management per carrier against the weekly allocation report to ensure customer service uses the correct carriers and maximizing the profitability
• Assisting booking management – placing bookings with carrier, secure confirmation, verify cost from carriers against contract
• Rate filing management 
• Good record keeping of pricing folder
• Be alert of market situation and provide timely update of market changes of different trades
• Escalation of problems to Management when necessary

Service Provider Management

• Able to negotiate and obtain competitive rates and service route from carriers and co-loaders
• Procure strategically in the market to cater with customer’s needs and requirements
• Build good business rapport/relationship with carrier, co-loaders, and service providers
• Organize, gather feedbacks, and lead quarterly service provider performance review

Business Development

• Contribute to business development per assignment basis
• Interact with our customers virtual or in person to understand their requirements and offer solutions at competitive pricing, meeting customer service expectations
• Transition and implementation of new business to customer service
• Take up additional tasks as required to meet the Department’s needs.

Expectations:

• Provide extended support to both internal and external customer
• Think positively with “CAN DO” and responsible attitude
• Carry out tasks with great accuracy and in a timely manner
• To be a good team player with teamwork spirit
• To show initiative in all co-ordination work

Culture:

• Adhere to the company’s 10 cultural attributes:  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Working Condition:

• No more than normal physical effort or positional stress required.  Intermittent walking, sitting or standing with normal expenditure of energy.
• Good working environment, almost complete absence of disagreeable elements.  Minimum exposure to adverse or hazardous working conditions.

Who are we?

Mondrian is built on a team of visionaries at the forefront of hospitality, cuisine, design, and entertainment. Our lifestyle moments are forged with highly-curated and passionate service. We are committed to authenticity, sophistication, mastery and innovation. Our mission has been to make food and beverage the heart and soul of our hotels. Our stage is the world. Our time is now. We are an equal opportunity employer.

What do we expect of you?

Reporting into the Assistant F&B Manager, you ensure that Mondrian guests have exceptional dining experiences. You are responsible for the financial performance of the venue and that the team you lead is expertly trained and well supported. You are a seasoned restaurant manager and will draw upon your professional experience to lead an exciting and efficiently running operation. You are a skilled communicator to both colleagues and guests alike. You are well organized. You are composed under pressure, well-groomed and are enthusiastic about service. Your ability to identify, onboard, train and develop personnel is key.   

How your day looks:

· Identify, onboard, train and develop personnel. Manage performance and conduct periodic review of staff. Develop retention plan.

· Collate information from BOH & FOH regarding daily operation. Disseminate information about daily ops to wider team.

· Ensure that standards and procedures are being understood and practiced. Continuously ideate on workflow efficiencies.

· Maintain a CRM database to identify and nurture key guest relationships. Lead service recovery efforts when necessary.

· Organise activations and group bookings at the venue. Align with brand partners. Liaise with marketing team to maximise communication benefits.

· Be fully accountable for budget and P&L management.

· Manage inventory and inventory reporting. Investigate causes of variance.

· Oversee relationships with vendors. Ensure favourable trade terms.

· Set preventative maintenance schedule for all relevant operational equipment.

· Guarantee compliance where relevant (hygiene, licensing, employment …etc)

· Prepare reports to communicate (daily, monthly, quarterly. Etc) performance results to the executive team. Identify opportunities for improved performance and growth.

How do you deliver this?

Tell It Like It Is- Be authentic, honest, direct, sincere & professional.

Build Rapport – Be engaging, reliable, thoughtful, helpful, energetic & empathetic.

Gain Trust- Be dependable, deliver on promises, take ownership & follow through.

Play To Win – Be original, bold, cutting edge and decisive.

Right Here, Right Now – Be attentive, meticulous, determined & impressive.

About the job

We are seeking an Infrastructure Engineer at Ikano Retail.  Reporting to the IT Operations Manager, in this role, you will be responsible for overseeing the configuration, administration, and Level 2 (L2) support of the company's IT infrastructure. You will play a crucial role in supporting IT infrastructure improvement and establishment projects aimed at enhancing operational efficiency.

Your assignment

• Infrastructure Administration and Support: Administer, configure, and support IT data center infrastructure, network, cloud, and EUC infrastructure, ensuring their optimal performance and availability.
• Server and Storage Management: Configure and administer Dell Servers & Storage, ensuring their smooth operation and efficient utilization within the IT environment.
• Virtualization and Cloud Administration: Manage VMWARE, VEEAM, and Azure Cloud administration, overseeing virtualized environments and cloud-based services to support business operations.
• Endpoint Management: Administer Microsoft Windows servers, Active Directory, SCCM, and Sophos AntiVirus, ensuring the security and functionality of endpoint devices.
• IT Infrastructure Tools Management: Manage IT infrastructure tools such as Manage Engine AD management, VEEAM/EMC Networker, and Microsoft Sentinel, ensuring their effective utilization in IT operations. Maintain updated security patches and network devices firmware.
• Network Infrastructure Configuration: Configure and troubleshoot Cisco core switches, wireless controllers, and Cisco ISE, ensuring the stability and security of network infrastructure.
• Firewall Policy Management: Fine-tune and configure firewall policies, implementing security measures to protect the company's network infrastructure from unauthorized access and threats.
• Vendor Coordination and Support: Coordinate support with principal IT infrastructure vendors, Inter-IKEA infra teams, and solution partners, ensuring timely resolution of IT infrastructure issues.
• Incident Resolution and User Support: Investigate, troubleshoot, and resolve IT infrastructure Level 2 support incidents, change management, and service requests, providing efficient and effective solutions to users.
• Audit and Compliance Support: Support IT infrastructure-related audit, compliance, and security reviews and assessments, ensuring adherence to regulatory standards and best practices.
• Standardization and Process Improvement: Support and coordinate with IT Infra Specialists to strengthen and standardize infrastructure architecture design, delivery, and operational processes, promoting efficiency and consistency. Maintain inventory records of IT infrastructure hardware with associated software licenses and support contracts, and support system and data backup and recovery procedures to ensure the integrity and availability of business data and IT services.

This position is responsible for helping the Company achieve its ongoing growth plan in the commodities industry. The primary function of this position is business development, mergers and acquisitions encompassing all aspects of an investment project.

• Assist to formulate and value business strategies and lead the development of detailed enterprise valuation models & returns analysis. 
• Write internal investment memorandums to be presented to senior management
• Assist in actively looking for M&A/Investment opportunities within the region via regular interaction with financial advisors and other key external stakeholders
• Present investment opportunities at different investment committees
• Lead and/or assist in full transaction life cycle (documentation, due diligence, negotiation, counter party management and execution)

• Lead and/or coordinate with internal stakeholders in the company the development of an investment opportunity:
  • Work with commercial team to understand & critically analyze business rationale
  • Work with Finance, HR & IT functions to analyze the corresponding implications on an investment opportunity
  • Work with Legal to review transaction documents (Shareholder Agreement, Share purchase agreement, etc.)
  • Work with industrial team to analyze capital expenditures, operating expenditures, maintenance and other industrial definitions

Tasks:

Trustworthy Machine Learning (ML) is an emerging field dedicated to ensuring that ML systems operate in a reliable, fair, and transparent manner. As ML applications become increasingly integrated into critical sectors such as mobility, manufacturing, and autonomous systems, the importance of trustworthiness in these systems has never been more paramount.

This position offers an exciting opportunity to conduct cutting-edge research in developing and ensuring trustworthiness in ML systems.

The successful candidate will be working at world-class laboratories in NUS and Bosch, contribute to advancing the field by addressing key challenges such as transparency, fairness, accountability, robustness, and privacy in ML models and applications.

Ensure accuracy, efficiency and meets the agreed turnaround time with the Business Units while minimizing operational risks and losses through the following tasks:

• Support the effort to improve productivity, efficiency and lower costs via continuous process improvements
• Manage the LO Team in their daily BAU operations i.e. draft letters of offer (both conventional and Islamic) based on credit approval packages and internal guidelines and verify that all approved terms and conditions have been drafted accordingly in the LO.
• Manage the Pre-Processing Team in the receipt of documents from stakeholders and effective assignment of cases to teams within the Credit Operations Department.
• Work alongside Head, Credit Operations and Unit Head, Credit Documentation and Agency Services to stream line cross functional processes and develop new products
• Initiate, lead and support internal and bank wide projects

Financial – Department Cost

• Participate to contain the operating cost to ensure that it is kept within the cost allocated for the Team.
• Participate to deliver cost-savings from projects or process improvements that is in line with the Group’s cost savings initiatives.

Customer/Market – Business Transformation

• Respond to Business Units’ requests and enquiries within a stipulated time line.
• Initiate regular engagement with the Business Units to resolve BAU issues and improve cooperation between the teams.
• Actively lead the team and move the team towards completion of goals i.e. develop a service-oriented culture within the team.
• Allocate tasks to team members when appropriate and load shift when resource is down.
• Initiate streamlining processes and/or projects.
• Support Business Units in their digitalization initiatives &/or launch of new products

Process Digitalization or Automation /STP

• Co-Lead process digitalization or automation initiatives

Productivity Improvement

• Ensure all SLA/TAT are being met.
• Ensure work is completed with speed and accuracy.
• Contribute process improvements ideas to improve TAT, efficiency and reduction of internal errors in work processes.

Process Efficiency / Process Improvements

• Provide specialist advice during process improvement workshops to improve the turnaround time for BAU processes. 
• Identify operational risks and implement measures/controls to plug the risk gaps so that processes are in line with all internal & external policies/guidelines and requirements of the regulators.
• Plan and arrange tasks in order of importance so that all the assigned tasks can be completed within the time-line set without breaching the Service Level Agreements.

Operational Risk & Compliance

• Work together with Team Lead to ensure that audit rating is “Satisfactory” or better.
• Work together with Team Lead to ensure that CRA rating is at least “On Target” or better.
• Work together with Team Lead to ensure no/minimal operational lapses/financial losses.

Learning/Competitive Positioning

• Maintain high standards for self-development to achieve/exceed the goals of the team and to derive satisfaction from achievement of goals and continuous improvement.
• Initiate action plans to achieve self-development goals which has to be in line with the department and Group’s direction of building high performance culture.
• Develop a mind-set of continuous learning to keep up with the pace of change in the Bank and to be competent in the job assigned.
• Encourage team members to participate in training / self-learning.
• Provide on the job training to team members

Primary Objective

• To manage a portfolio of Retail and non-Retail non-performing loans (“NPL”) and formulating strategies for recovery action;
• To provide effective management information support for diligent monitoring of NPL accounts and in ensuring prompt follow up actions;
• To assist in periodic internal and regulatory reporting of NPLs in a timely manner; and
• To assist in the administrative functions of Loan Recovery as assigned.

Key Responsibilities

To develop skillsets in recovery under the retail and non-retail NPL portfolio so as to achieve targeted recovery action to meet KPIs assigned.

Tasks

• To manage the legal recovery actions by the Bank including but not limited to appointment of external legal counsels in the Bank’s panel, liaising with the legal firms, collating and maintaining the borrowers’ information from various credit files, checking the accuracy of borrower’s information/data produced by the legal firms and following up on subsequent legal actions until all legal avenues have been fully exhausted.
• To tackfully engage with customers who responded to our legal actions for loan recovery/collections.
• To coordinate with / assist fellow colleagues to engage borrowers who responded to the Bank’s legal demands for formulation of a restructuring and rescheduling (R&R) plan under a credit application to management for approval. Thereafter, proper follow through in documentation/administration functions for implementation and monitoring that approved plans are diligently complied.
• To promptly and diligently file Proofs of Debt (“POD”) for borrowers bankrupted or under Debt Repayment Scheme.
• To assist in any reporting matters as assigned by the Head of Loan Recovery.
• To assist in proper filing and administration tasks within the Loan Recovery.
• To assist on all recovery and ad-hoc tasks as assigned by the Head of Loan Recovery.

Perfect Content, Activation, Search & Assortment (CASA) Design & Execution

• Update & Maintain hero images for all JDE products across all online channels
• Develop promo hero images and update images during key promotion windows
• Manage the day to day relationship with 3rd Party Marketplace (MP) partners, to ensure a perfect execution of our eCommerce Fundamentals

Performance tracking/ data analysis

• Drive Visibility and Promotional planning to Win the Key Shopping Festivals such as 11:11 or Black Friday or Prime Day.
• Measure CASA performance using online tools such as Profitero
• Assist Channel Managers with Performance Tracking reports

Plan & Develop Exclusive Channel Promotions

• Work closely with E-com Channel Sales Managers on Promotional Campaign Planning
• Lead the GWP sourcing function to support all Online Channel promotions

Develops Platform Communication Materials (on site & off site banners)

• Work with cross functional teams to develop platform materials linked to National Marketing Campaigns and/or Channel Exclusive Promotions,
• Work on all Content curations, feeds, CRM messages
• Lead planning & Execution of Digital advertising

Process Customers’ queries received via Online Channel platforms by working with relevant stakeholders

Primary Objective

• To manage a portfolio of Retail and non-Retail non-performing loans (“NPL”) and formulating strategies for recovery action;
• To provide effective management information support for diligent monitoring of NPL accounts and in ensuring prompt follow up actions;
• To assist in periodic internal and regulatory reporting of NPLs in a timely manner; and
• To assist in the administrative functions of Loan Recovery as assigned.

Key Responsibilities

To develop skillsets in recovery under the retail and non-retail NPL portfolio so as to achieve targeted recovery action to meet KPIs assigned.

Tasks

• To manage the legal recovery actions by the Bank including but not limited to appointment of external legal counsels in the Bank’s panel, liaising with the legal firms, collating and maintaining the borrowers’ information from various credit files, checking the accuracy of borrower’s information/data produced by the legal firms and following up on subsequent legal actions until all legal avenues have been fully exhausted.
• To tackfully engage with customers who responded to our legal actions for loan recovery/collections.
• To coordinate with / assist fellow colleagues to engage borrowers who responded to the Bank’s legal demands for formulation of a restructuring and rescheduling (R&R) plan under a credit application to management for approval. Thereafter, proper follow through in documentation/administration functions for implementation and monitoring that approved plans are diligently complied.
• To promptly and diligently file Proofs of Debt (“POD”) for borrowers bankrupted or under Debt Repayment Scheme.
• To assist in any reporting matters as assigned by the Head of Loan Recovery.
• To assist in proper filing and administration tasks within the Loan Recovery.
• To assist on all recovery and ad-hoc tasks as assigned by the Head of Loan Recovery.

• Act as a technical reference for the team regarding Game and level Design and provide technical support for fast prototyping and integration.
• Collaborate with Design and Programming teams to implement tools & features in the engine.
• Proactively identify and define technical solutions for various gameplay and systemic features.
• Understand, collect, and share best practices, pipelines, and workflows.
• Document tools and pipeline and ensure that team members have all the necessary tools and information to use them.
• Design, implement and review game content within the engine.
• Initiate and participate in knowledge sharing and problem solving with other team members within and/or across projects/disciplines.

• Involvement in product marketing responsibilities with focus on defining programs to meet market specific requirements
• Coordinate communication concepts and application material, cross-referencing against OE & competitor parts
• Learn and assist in product management; follow up operational tasks
• Support in project management and conduct market intelligence
• Organize meetings, workshops and events
• Support in internal management reporting & data analysis
• Build up market / vehicle application data to increase market coverage
• Other administrative tasks on ad-hoc basis

APEX Exchange is an innovative and disruptive investment solution designed to create unique opportunities that deliver tangible business benefits for Publicis Media Clients. These opportunities take many forms, such as inventory discounts, guaranteed outcome buying models, and bespoke packages, but ultimately always answer a strategic or business challenge that our Clients are facing.

We work closely with our media partners to identify these opportunities, and then take on a principle investment position in order to make them come to life on behalf of our Clients.

APEX is one of the fastest growing global solutions, with teams across the Americas, Europe, and Asia Pacific, and is at the heart of Publicis Media’s value proposition for Clients.

In Asia Pacific specifically, Singapore is one of four APEX hubs, alongside China, Australia, and India.

Description:

As the Account Executive you will be required to support the Account Manager to ensure the accurate and timely delivery of all operational functions within the Singapore APEX team.

This will include campaign reporting, processing insertion orders, campaign reconciliation, billing support and general administration of campaign delivery for all Singapore APEX activity.

We are looking for someone who is keen to launch a career in the media industry; you must be curious, hardworking, and have a good eye for detail and accuracy.

Key Responsibilities:

• Work with internal and external stakeholders to compile and complete regular campaign reports.
• Create and process insertion orders between the necessary parties such as media publishers and technology partners.
• Collate and share campaign screenshots.
• Share assets and technical specifications with the necessary parties.
• Provide reconciled delivery and billing reports for Finance.

Summary / Positioning 

Pipeline and Business Development is an executive function in B2B SaaS- and one of the three core pillars of GTM (marketing, pipeline, sales) for each of our regions.

You will have a seat at the table as a GTM leader for your region, in conjunction with the sales and marketing leadership team, helping devise and execute pipeline growth strategies in alignment with the Global Vice President of Pipeline & Growth. 

Job Description

The Senior Director of Pipeline & Business Development is the GTM leader for pipeline growth within their region. This role is responsible for driving pipeline growth, by directly leading a team of inbound and outbound business development professionals, while helping sales and channel build effective pipeline generating strategies across the region. 

In addition the Senior Director of Pipeline & Business Development will lead two global teams: the Digital Support team composed of digital chat agents to help qualify demand generated directly through our webchat experience and our global Account Intelligence & Expansion team, driving deeper persona expansion. 

Responsibilities:

• Be the GTM leader for pipeline growth and operate as the subject matter expert for pipeline generation and management across the region.
• Own the Business Development inbound and outbound pipeline and opportunity goals, while driving all prospecting efforts across all sources
• Own the Digital Support and Account Intelligence & Expansion teams to positively impact our global pipeline generation efforts
• Build and execute a full sales funnel for all new business prospecting within the region and pertaining subregions:
  • Identify and build out buying journeys, decision making units, ICPs
  • Help create a world-class prospecting tech-stack for prospecting in conjunction with Sales Effectiveness team
  • Work in hand with the pipeline operations and analytics team for driving data and insights to performance manage across your teams
  • Drive world-class account based prospecting methodologies across a buyer-centric framework
• Develop and drive the strategy for all inbound and outbound playbooks for pipeline generation and conversions while inspiring two teams: Sales Development Representatives (inbound and lead driven) and Business Development Managers (outbound and intent signal driven) across multiple markets and industries
• Drive the GTM framework of lead and account qualification
• Work with our Sales Effectiveness team to strategize our lead management platform, sequence strategies and identify new prospecting tools for automation
• Be a leader of leaders - be accountable for managers up to directors, to operationalize your team across the organization

The Banking Specialist provides operational support to Sales & Trading teams on the processing, settlement and confirmation of OTC Derivatives transactions within agreed ASAPs and Client policies and procedures. The Asset classes include Equities, Interest Rates, Credit, Commodities and FX.

Your key tasks

• Timely and accurate validation and processing of OTC Equity and FX derivative products (Accumulators, Decumulators, Swaps, Dual Currency Investment, Structured Investment, FX related products).
• Matching trade details on dealing blotter, counterparty term-sheet / advice and verification of trades in trade capture system. 
• Following-up with relevant parties to resolve any trade exceptions / discrepancies.
• Prompt settlement of premium, and trade events e.g. knockout, expiry, exercise, periodic fixing, including posting of accounting entries and releasing of appropriate Swift messages (e.g. MT 202, 541 and 543).
• Ensuring that client trade confirmations are prepared and sent on a timely basis.
• Ensuring that counter trade confirmations are executed. Any outstanding confirmations are to be escalated per the escalation matrix and followed up for resolution.
• Investigating and resolving all outstanding break items in Securities and Nostro as well as Internal accounts.
• Handling all trade enquiries from both external and internal stakeholders.
• Updating EOD checklist to ensure completeness.
• Maintaining close working relationship with team members and cross function teams.
• Ensuring operational delivery covering OTC activities are within agreed SLAs, KRIs and / or KPIs.
• Escalation of any operational risks relating to OTC matters to Manager for mitigation / control solutions.
• Ensuring that the bank's procedures and controls are complied with to prevent losses or risks due to errors, omission or non-compliance.
• Ensuring that all trades alleged by counterparty in DTCC and Markitwire are affirmed on in a timely manner.
• Performing User Acceptance Testing as and when required.

Team Summary

The Credit Settlement Risk (CSR) team is part of the Risk function and acts as a 2nd Line of Defence. CSR is responsible for protecting Visa and its shareholders from financial loss and goodwill damage because of a member’s failure to fulfil its settlement obligations.  In line with Visa’s growth strategy requiring a balanced and sustainable approach to risk / reward, credit & settlement risk is one of the significant risks that Visa Asia Pacific undertakes.    

What a Director, Credit Risk Management does at Visa:

• The role requires to be a strategic leader, supporting the head of function in setting and delivering the strategic direction and goals on collateral management, managing key stakeholder relationships. In addition, the role requires to be a subject matter expert in leading new collateral initiatives for clients in Asia Pacific and work with the credit analysts to appropriate mitigating measures to manage the credit risks.
• The role requires strong leadership, influencing and stakeholder management skills. Key to the role will be a proactive forward-looking approach to enhancing the Credit & Settlement risk capabilities to support business growth strategy whilst balancing an appropriate risk / reward outcome. There will be a strong emphasis on the use data and analytical capabilities to improve processes, become more effective and provide better insights to actively make better risk management decisions. 
• The ability to take a portfolio approach to managing and understanding of the Asia Pacific client base as well as a good understanding of the CSR framework and systems.
• The role will require to lead and maintaining a strong relationship and partnering with Global Credit & Settlement function, complying with the Global Risk policy and procedures, supporting, active participation and as appropriate influencing global projects to support Visa Asia Pacific.  
• The Director will report directly to the Senior Director, Asia Pacific Credit Settlement Risk. 

Why this is important to Visa

As a Director in the AP Region, the incumbent is responsible for leading and managing the strategic CSR projects and coordinating the relationship with Global CSR Center of Excellence ensuring that AP CSR is aligned to the Global framework and risk appetite.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Our Digital Solutions team has an opportunity for experienced Software Developers to grow their career in a global organisation. As part of this role you will design, develop and maintain a variety of software applications for a range of clients. You will work with a diverse range of groups across the engineering, design and construction industry, enabling you to build your career.

Your passion for driving innovation and bringing your ideas to fruition to support business growth will be the keys to your success in this role.

• Partner with internal clients to support their business processes through the development of software tools, particularly to solve Civil/Building engineering problems
• Ensure the developed applications perform efficiently and are easily maintained
• Perform system analysis and design under the guidance of seniors
• Prepare system manuals and related documentations
• Provide end-user technical support on programming related activities
• Website development and contents management

This position is ideal for an engineer who is passionate about solving challenging business problems and building applications that provide an excellent user experience. You will be an integral part of the Payment Products Development team focusing on development of software solutions that leverage data to solve business problems. The candidate will be extensively involved in hands-on activities including proof of concepts, developing, and testing. The candidate should demonstrate adaptability and readiness to change tasks according to the team's requirements.

• Deliver high-quality products and features, taking a holistic view from the initial idea to final delivery. This involves design, development, and testing, along with accountability for release deployments and providing support after deployment

• Understand the product in its entirety and ensure timely delivery of your assigned module in an agile team setting

• Accurately scope effort, identify risks and clearly communicate trade-offs with the team members and other stakeholders

• Coordinate and participate in Continuous Integration activities, testing automation frameworks, and other related items in addition to contributing to core product code

• Effectively communicate status updates, issues, and potential risks accurately and promptly

• Perform other tasks related to data governance and system infrastructure, as and when required

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

• Review and monitoring customer receivables aging
• Prepare trade-related expenses accrual, A&P expenses accrual, provision doubtful debts and other AR-related journal entries
• Accurate and timely Processing of customer claims and payments
• Provides insight to customer payment behavior and credit risks
• Maintaining accurate and up to date accrued expenses and AR records
• Collaborating with sales teams to resolve customer billing and collection issues
• Performing accounts reconciliation
• Ensuring accounting and other AR related processes are compliant with accounting standards & company policies
• Identify and mitigate credit risks
• Check and reconcile customer statement of accounts, follow up on unreconciled items
• Prepares management reports for Sales and FP&A
• Responsible for keeping AR books in respective countries for all sales channels in accordance with accounting principles and all relevant regulations, laws and standards
• Implementing and maintaining AR processes and systems across the organization
• Liaise with external service provider for relevant outsourced accounting activities
• Ensure Sales signed distribution agreement with customer on a timely manner
• Other any ad-hoc & projects

MANAGE THE DAILY OUTLET OPERATIONS: RESERVATION, SERVICE, MANNING AND HYGIENE

• Manage and coordinate daily Front of the House and Heart of the House operations with right delegation
• Long Term planning to create initiatives that furthers the outlet overall goal
• Assessing and analysing outlet budgets to find ways to minimize expenses optimize profits 
• Identifying potential problems and points of friction and working to find solutions in order to maximize efficiency and revenue
• Identifying of opportunities to expand or shift course in order to take advantage of changes in the market 
• Monitor the reservation status and communicate with culinary team
• Plan and control manning to meet business needs and according to budget
• Work with Talent & Culture to recruit suitable colleagues
• Control outsource labour supply, casual labour and overtime
• Communicate with team during daily briefings and conduct monthly department meetings
• Ensure regular training and re-training when needed
• Maintain service, standards and procedures for the outlet and to ensure that they are achieved and followed by
• Ensure hygiene and food safety compliance in the outlet and related areas

PROVIDE MEMORABLE DINING EXPERIENCE THAT EXCEEDS GUESTS’ EXPECTATIONS

• Lead the F&B team to personalize the guest dining experience and ensure the compliance of LQA standards and delivery of Service Promise
• Lead a Heartist® approach to guest experience/service with the F&B team
• Provide immediate attention to guest complaints and provide appropriate service recovery.  To follow up and to establish correct procedures to prevent future recurrence
• Work closely with the culinary team to maintain food quality and to create attractive food products that support the image of the outlet/hotel and incremental business volume
• Regular review of guest comments/VOG with the team and implement right solutions for continuous improvement
• Focus on the dining experience for LCAH members

ACCOMPLISH Cost Containment and Profit Enhancement

• Implement, monitor, train and maintain control measures to impact food costs, beverage costs, labour costs and operating supply costs for the outlet and to be in line of budget

• Plan, implement and measure profit enhancement programmes constantly in the areas of  menu engineering, profit contribution, revenue generation, productivity, pricing and costing for products used in the outlet
• Interpret financial reports: create and implement plans or promotion to improve  profits for the outlet
• Compile financial data and use the data to coach the service team how to use suggestive selling to improve the overall financial performance

MANAGEMENT AND LEADERSHIP OF THE F&B TEAM

• Provide necessary training and guidance to F&B team and to ensure that the highest possible standards and quality of products and services offering in the premise
• Recruit, develop and retain F&B team who are competent and confident to exceed guest expectations and create successful business
• Support the F&B team to be consistent in service, use a collaborative, enabling leadership style, have regular team meeting
• Drive consistent service and process improvement, be entrepreneurial
• Use the performance review process to identify and develop talent for growth management performance issues, using a coaching styles

INVOLVEMENT AS A MEMBER OF THE HOTEL LEADERSHIP TEAM

• Interface the needs/requirements of other departments with the F&B Service: Laundry, Property Maintenance, Sales & Marketing, Engineering, Front Office, Security, Finance, T&C and Culinary
• Provide a level of Safety & Security for all colleagues
• Develop own knowledge and skills to grow as a business partner and leader.

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

What will you do?

• Understand the business processes and work with users to design and develop an end-to-end solution.
• Provide advices and assistance to business users in the effective use of application system and information technology.
• Manage the development of the application system and ensure the project is implemented within budget and according to schedule.
• Design solutions that are of quality and functional to ensure a good user experience.
• Monitors the performance of the application and work with relevant stakeholders to troubleshoot any issues surfaced in the production environment.
• Work closely with various technical, solution and information architects to ensure the application developed is robust and align with the Enterprise Architecture.
• Produce technical documentation for application systems.

What are we looking for?

• Experience in application development using the following technologies and programming languages such as Mobile, web, object-oriented programming, SQL, Java, JavaScript
• Experience in Project Management and is able to manage user expectation and deliver within project timeline
• Experience/knowledge in Scrum /DevOps concepts
• Experience/knowledge in the various technologies supporting CI/CD such as GitLab, Confluence, JIRA, SonarQube
• Experience/Knowledge in Cloud, microservices architecture and container technologies such Docker, Kubernetes
• To have a keen interesting in IT / programming / system designs
• Good understanding of SDLC

At least 3 years’ experience of:

• JSP
• Servlet
• Java Bean
• Java Script
• Session management
• JDBC, SQL

At least 2 years’ experience, within the past three (3) year’s timeframe, in coding programs using each of the skills:

• HTML 5
• XHTML
• AJAX
• JSON
• Java Server Faces
• EJB (session, entuty & message, Service Locator, Business Delegate, Data Transfer Object, Data Access Object

Preferably have hands on experience on the following:

• IBM RAD 9.0 or above, or Eclipse or equivalent
• Portal and Portlet development
• n-Tier Architecture
• Java Web Security/LDAP
• JEE Security
• JEE Transaction
• XML
• Web Services (SOAP)
• JNDI
• UML diagrams
• Angular JS development
• Secure coding to prevent application vulnerabilities (for eg. Cross-site scripting; Injection vulnerability flows such as SQL injection, command injection; Race conditions; Improper error / exception handling etc)
• Application integration with government services such as CorPass, SingPass.
• A Pass in ICT Assessment Certification for Solution Architect or Software Developer by NUS-ISS is strongly preferred.

What do we offer in return?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.