Working Days & Hours: 5 days across Monday – Sunday, Up to 44 hours per week. (11am - 8pm/ 12pm - 9pm)
Location: Newton/ Chinatown

Contract: yearly renewable based on business needs and individual performance

• Conduct survey interviews via outbound calls and field visits to collect timely and reliable data
• Handle incoming hotline and mailbox enquiries to resolve respondents’ issues
• Compile, record, input survey returns and data accurately into the system
• Conduct data verification of completed survey cases to ensure accuracy and reliability of data
• Establish and maintain relationship with respondents throughout the project period
• Ensure that the given KPI are being met based on the project timeline
• Provide status report to the supervisor

Requirements:
• Atleast A levels or Diploma

• Strong phone and verbal communication skills along with active listening
• Experience with Key Performance Indicators (KPIs) preferred
• Excellent customer service skills

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://go.persolkelly.com/job...

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

(SAP HANA & B1(Business One) Functional Consultant )

Proficient in SAP HANA & SAP B1 (business one)

• Strong in communication in English, managing stakeholders expectations

• Strong in full implementation, end to end cycle, business requirement gatherings

• Min 5years experience in SAP HANA & SAP B1

• Preferable: have financial domain industry

Languages are key to our mission of bringing the world closer together. The Meta family of apps is currently available in 100+ languages and we are adding many more. ~90% of people already use our products from outside of North America and we continue to expand internationally.

As Language Manager for the Vietnamese speaking market, you will be involved in ensuring that we deliver a great user experience to our international audience through high quality translations. As we work closely with team members in remote offices and regional stakeholders, it is very important that the candidate be comfortable working with remote teams across different time zones.

Responsibilities

• Reviewing, editing and/or translating high visibility UI content and high priority long form content of Meta family of apps and other core experiences in English-to-Vietnamese
• Performing localization screenshot testing to identify linguistic and functional issues
• Working closely with product teams and performing hands-on linguistic testing on web and mobile devices
• Collaborating with the Localization Program Management team to support product launches and drive the efforts to ensure end to end linguistic quality during the product launch cycles
• Driving product and/or vertical-specific language quality initiatives
• Collaborating with the Vendor Management team to select new translation vendors, drive vendor-probation, and support their ramp-up
• Closely monitoring vendor translation quality through our quality framework and managing translation vendors' performance when needed
• Driving or supporting cross-functional and/or team level quality framework at scale
• Building and scaling stakeholder education programs for internal cross-functional partners and external vendors to ensure language quality from end to end
• Maintaining the localization glossaries, style guides, and TMs (Translation Memory) for owned content
• keeping them up-to-date and audience appropriate
• Working closely with the in-country stakeholders to deliver market appropriate translation
• Performing other linguistic tasks as needed
• Traveling domestically or internationally to other Meta offices and/or business sites as needed

Minimum Qualifications

• Vietnamese language is required to communicate efficiently with our translation vendor teams, cross-functional teams, and occasionally, with our end-users in Vietnam.
• 3+ years of experience in English-to-Vietnamese translation, product UI localization, linguistic reviews and translation quality management is required for monitoring the Vietnamese translation quality for all our products, and making appropriate decisions for necessary changes to improve it.
• Experience in creating and/or maintaining linguistic assets for Vietnamese translation (e.g. terminology, style guides etc.) is required for being able to guide our translation vendor teams and reviewers in ensuring consistency, accuracy and appropriateness of Vietnamese translation on the Meta family of apps.
• Knowledge of Vietnamese culture, society and current trends is required to ensure that the tone and style of our Vietnamese translation is appropriate for millions of our end-users who are in vietnam.
• Knowledge of linguistic and cultural diversity of Vietnam is required to ensure that our Vietnamese translation is inclusive of and appropriate for all our end-users in every region of Vietnam.
• Familiarity with CAT tools is required in order to perform the day-to-day work of translation and linguistic reviews.
• Experience in localization of online and mobile products from English to Vietnamese is required to understand & detect the language-specific issues in product localization, and fix them by applying the right solutions.
• Cross-functional experience working with engineers, product teams, regional stakeholders or clients is required to work effectively with cross-functional teams within Meta, and to help them detect and resolve language-specific issues in Vietnamese.

Preferred Qualifications

• Experience in localization of gaming content
• Experience in localization program and/or project management
• Experience in digital marketing
• Experience in hardware localization and testing
• Experience in AR, VR, smart home devices, or related technologies

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

The Solution Architect will be responsible for the design and thought leadership throughout the full life cycle of a customer's journey. The individual will have the opportunity to be engaged from pre-sales activities focusing on the development of leads, initial scoping, high level solution designing, estimation and statement of work generation. Then within the delivery phase you will work closely with our delivery teams to bridge the gap between the high level solution design and low level solution design.  Supporting the delivery implementation, providing guidance and leadership. Besides the customer engagements you will look to use your experience and that of the large Solution team in assisting in the creation and design of our next generation of products and services, allowing you to develop truly impactful solutions which you will help to take to market working with internal teams and partners.

Job Requirements

• Pre Sales Activities: Work with the Sales and Delivery Team to support the development of leads, estimates, resource planning, ultimately resulting in the production of a statement of work for the customer. 
• Solution Design: Creation of the high and low level designs and architecting systems in a cloud native fashion on any of the 3 major cloud providers (AWS, GCP, Azure). Provide review and quality assurance across the team’s output. 
• Collaborate with delivery: Work with the DevOps, Data Engineering and Application Development delivery teams to bridge the gap between the solution designs ensuring that delivery of the solutions are inline with the requirements of the customers. 
• Solution Development: Taking insight and feedback from Sales, Client Partners and industry to develop new solutions and products which will help benefit our customers. Then working with the engineering teams and in collaboration design and delivering these new solutions which can be taken to market. 
• Data Solutions Subject Matter Expert: Act as an authoritative source for both internal and external queries in the space of “Data Solutions” focusing on  Data Migrations, ETL Pipelines, Data Modelling and AI/ML practices.
• Continuous Learning: Set aside the time to develop skills and knowledge to broaden your experience and understanding of the Cloud and Data space. Work to share this knowledge internally and externally through evangelism, utilizing different forums and mediums, 

ENSURE TIMELY REQUISITION OF INVENTORY AND STOCK CONTROL FOR STATIONERY AND SUPPLIES FOR THE DEPARTMENT 

• Handle requisition, inventory and stock control for stationery and supplies for department  
• Process all purchase requisitions and verify invoices  
• Ensure timely delivery of inventory and stationery 
• Requisite and process order for water cooler  
• Coordinate toner order and servicing of photocopier  
• Assist to request user ID for newcomers and deactivate user ID for staff who resign 

ADMINISTRATION AND MISCELLANEOUS DUTIES  

• Monitor and upkeep all maintenance items including renewal of contract/agreement  
• Maintain and update all colleagues personnel records 
• Monitor and update colleagues PHs, annual and medical leave records  
• Manage Petty Cash, Casual Labour and Expense payments and records  
• Process all purchase requisitions and verify invoices  
• Maintaining and updating of Department’s Time and Attendance records 
• Carry out any other duties as and when assigned by the Management of the Hotel and department 

INVOLVEMENT AS A MEMBER OF THE GUEST SERVICES TEAM 

• General knowledge of Front Office Operations  
• Familiar with T&C policies and procedures  
• Familiar with Labour Laws in accordance to the Government guidelines  
• Hands-on knowledge of Windows and its relevant programs  
• Knowledge of inventory and stock control  
• To handle any projects or assignments given from time to time 

Billing Admin

Manage the media billing processes which involves,

• Co-coordinating with media planning teams on billing instructions
• Media plan actualization and reconciliation on monthly basis
• Update spots and remarks on Publicis’s proprietary billing platform based on actualized amount
• Generate proforma invoices for shared service team’s approval
• Resolving billing discrepancies with relevant stakeholders e.g. media vendors, media, finance and shared service teams
• Billing status monitoring and reporting
• Participate in finance WIP billing meetings to make sure Client's invoices get processed and meet billing timelines

Other billing requirements include,

• Support requirements for onboarding of new suppliers
• Ensure 100% billing completion within three months of activity end date
• Resolve/respond to client billing queries

Media Buying (Offline and/or Online)

• The day-to-day media buying for the agency
• Deliver excellent master contract pricing through negotiation and relationships with media owners, wherever applicable
• Develop understanding of client business and role of online in delivering objectives ways of working from planning to getting approval and billing process
• Deliver added value opportunities across clients wherever possible
• Book all campaigns according to the brief (with confirmed media) and ensure financials are correct
• Monitor campaign delivery and reconcile any under deliveries
• Assist with auditing process across specific client base
• Follow through the closed job for invoicing process (incl. (proof of ads, supplier invoices, TV reporting, signed schedule)
• Constantly monitor performance and delivery of ad server and vendor reporting
• Monitor and report on clients’ expenditure update by campaign by media, if needed
• Keep track of clients’ media master contract fulfilments
• Prepare CI for all mediums and help Planners manage all material submission timelines
• Maintain co-ownership of WIP report with finance team, ensure that jobs are progressively reconciled and closed

Role/Programme:

As an Analytics Intern you’ll join us for 6 months in June/July 2025, and you’ll be onboarded within your team and learn the basics of being a Wiser. This is an exciting opportunity to kick start your career and make a meaningful impact.

In this role, you will:

• You’ll help us take Wise to the next level as we scale to impact 100’s of millions more customers

• You'll help analysing data that helps us prioritise the most customer significant changes in the product

• Participate in building the best products for our customers

• You will have flexibility in how and where you work. We understand everyone needs a little something different - so we’ll do our best to make it happen, but we recommend coming to the office as much as possible during your internship!

• Truly contribute to our product through your ideas, knowledge and self-starting attitude 

Team Summary

The Visa Asia Pacific Legal team manages Visa's legal affairs in the Asia Pacific region. Our team provides advice and services to ensure business goals are successfully met and that Visa's brand and reputation are protected while minimizing legal liability and regulatory risk. Our vision entails each legal professional living the guiding principles to be a proactive partner who never loses sight of his/her responsibility to protect the company.

What a Senior Associate Counsel (Value-Added Services) Asia Pacific in Legal does at Visa:

The position is for a highly motivated and skilled attorney to join Visa's growing legal team. You will be a key regulatory and commercial legal lead supporting the Visa business teams as they expand their value-added services and product offerings to enhance value for traditional bank/FI clients as well as develop new clients/partners/business streams in the evolving payment ecosystem. You will be exposed to a broad range of product and commercial legal work, supporting regulatory reviews and commercial negotiations in the areas of value added services, including digital/tech partnerships, acceptance solutions, and other financial/technology products and services.

You will report to the Vice President Legal (Asia Pacific) and will be expected to work closely and in collaboration with Visa lawyers across geographies and functional support areas, including the Visa lawyers in from the US headquarters and other international offices.

You should have a good working knowledge of laws and regulations applicable to financial, digital and payments services, including payments/FI licensing, data privacy and outsourcing regulatory regimes in Singapore (and preferably, in addition, other jurisdictions in the Asia Pacific) and have experience in conducting and leading regulatory reviews and contractual negotiations.  You should also be well versed in commercial, technology and IP laws, and be able to apply this experience to your role in Visa by being a sound and practical legal advisor to the business.  You must have excellent risk judgment and analytical capability, and be a strong and efficient communicator, with the ability to juggle multiple priorities in a fast paced and challenging, but rewarding, environment. 

In this role, you are expected to:

• Be the lead counsel driving commercial negotiations on both the supply side as well as the client facing side.
• Assist with regulatory consultations/compliance with regulations across the region as applicable to existing or new Visa products/initiatives.
• Assist with regulatory issues relating to products, services or functions.
• Draft, negotiate and drive to completion complex commercial, technology, or strategic partnership agreements in support of business objectives.
• Provide advice and guidance to business and product teams regarding deal structures and key risks and proactively identify and resolve legal issues/risks.
• Travel internationally as needed.
• Possess strong inter-personal skills including the ability to communicate complex legal issues (and relevant solutions/recommendations), clearly and practically to the business.

Why this is important to Visa

The Senior Associate Counsel will play a key role as a trusted advisor to our commercial solutions and products businesses that represent some of the most important pillars of Visa’s future growth and strategy. This role is critical in ensuring that both supply and client facing contracts and negotiations are managed efficiently with relevant stakeholders while enabling our business to innovate and push across new frontiers (particularly in the fast-evolving global payments industry).

The Senior Associate Counsel can look forward to being a key representative of a high performing Legal team in advising and managing projects that drive innovation and development within the payments industry.

Projects you will be a part of:

You will be a member of a regional legal team that works at the cutting edge of new payment technologies, innovation and the fintech industry in an increasingly regulated environment, which brings unique and novel challenges in the commercial/technology law space

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Team Summary

The Visa Asia Pacific Legal team manages Visa's legal affairs in the Asia Pacific region. Our team provides advice and services to ensure business goals are successfully met and that Visa's brand and reputation are protected while minimizing legal liability and regulatory risk. Our vision entails each legal professional living the guiding principles to be a proactive partner who never loses sight of his/her responsibility to protect the company.

What a Senior Associate Counsel (Commercial and Money Movement Solutions) Asia Pacific in Legal does at Visa:

The position is for a highly motivated and skilled attorney to join Visa's growing legal team. You will be a key regulatory and commercial legal lead supporting the Visa business teams as they expand their commercial and money movement solutions, licensing footprint, and product offerings to enhance value for traditional bank/FI clients as well as develop new clients/partners/business streams in the evolving payment ecosystem. You will focus on supporting regulatory reviews, licensing applications and commercial negotiations in the areas of new money movement flows, innovative commercial products, value added services, and other financial/technology products.

You will report to the Vice President Legal (Asia Pacific) and will be expected to work closely and in collaboration with Visa lawyers across geographies and functional support areas, including the Visa lawyers in from the US headquarters and other international offices.

You should have both solid technical knowledge as well as practical experience in banking/financial institution regulatory regimes (with a focus on, but not limited to, licensing and outsourcing regimes), in Singapore (and preferably, in addition, other jurisdictions in the Asia Pacific) and have experience in conducting and leading contractual negotiations.  You should also be well versed in commercial, technology and IP laws, and be able to apply this experience to your role in Visa by being a sound and practical legal advisor to the business.   You must have excellent risk judgment and analytical capability, and be a strong and efficient communicator, with the ability to juggle multiple priorities in a fast paced and challenging, but rewarding, environment. 

In this role, you are expected to:

• Advise on local and cross-border regulatory compliance issues concerning regulations across the Asia Pacific region as applicable to existing or new Visa products/initiatives (including FI licensing, outsourcing, payments and open data regulations).
• Advise on local and cross-border regulatory issues across the Asia Pacific region relating to new products services or functions, particularly in relation to the integration of new money movement flows/commercial solutions and products.  
• Assist with in-flight and new-to-market licensing applications, working with in-market legal colleagues and external counsel, to advise on regulatory, compliance, safeguarding, marketing, structural and other strategic licensing issues.
• Assist on engagement with regulators in relation to existing licensed entities and pending license application, as well as respond to regulatory enquiries on existing or new business activities, or product initiatives.
• Be the lead counsel driving commercial negotiations on both the client facing as well as supply side, including with banking / payment service intermediary partners and vendors/suppliers.
• Draft, negotiate and drive to completion complex commercial, technology, or strategic partnership agreements in support of business objectives.
• Provide advice and guidance to business and product teams regarding deal structures and key risks and proactively identify and resolve legal issues/risks.
• Travel internationally as needed.
• Possess strong inter-personal skills including the ability to communicate complex legal issues (and relevant solutions/recommendations), clearly and practically to the business.

Why this is important to Visa

The Senior Associate Counsel will play a key role as a trusted advisor to our commercial money movement solutions and products businesses that represent some of the most important pillars of Visa’s future growth and strategy. This role is critical in enabling our business to innovate and push across new frontiers (particularly in terms of cross-border money movement capabilities, licensing footprint and fast-evolving technology products), while ensuring that both supply and client facing contracts and negotiations are managed efficiently with relevant stakeholders.

The Senior Associate Counsel can look forward to being a key representative of a high performing Legal team in advising and managing projects that drive innovation and development within the payments industry.

Projects you will be a part of:

You will be a member of a regional legal team that works at the cutting edge of new payment technologies, innovation and the fintech industry in an increasingly regulated environment, which brings unique and novel challenges in the commercial/technology law space

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

As a Business Continuity Management (BCM) Consultant, you will be involved in developing, implementing, and maintaining Business Continuity (BC) and Disaster Recovery (DR) programs for the Data Centre. This role requires a proactive professional capable of analyzing risks, creating response strategies, and collaborating with cross-functional teams to ensure organizational resilience in the face of potential disruptions.

What will you do?

• Implement and manage Business Continuity and Disaster Recovery frameworks and infrastructure services complying to BCM standards and best practices.
• Lead the support team members that are key to the successful delivery of the services.
• Manage change to service projects’ scope and schedule to maintain customer satisfaction.
• Understand clients’ business environment and challenges. Applies knowledge to address clients’ issues.
• Apply information gathering methods, tools and techniques, which are appropriate to the information required and sources available e.g. focus groups, structured interviews, design of questionnaires/surveys, observation, statistical analysis, etc.
• Observe and analyse information to identify trends and issues, identifies root causes to problems, employs structured approaches to generate ideas, evaluates and selects actions. Recommends courses of action that are supported by sound rationale, objective facts and research.
• Craft clear, well organised reports/messages/papers and bringing out the value to the customer.
• Manage customer relationship during the projects deliveries through strong governance and communications skills.
• Provide pre-sales support for Request For Proposals by sizing delivery cost, writing of proposals, customized response for bid questions and presentation on Service Projects Implementation to potential customers.
• Ensure that customer projects are completed to a high quality and to the customer’s satisfaction.
• Manage and maintains Recovery Centre’s certifications and audits requirements.

Team Summary

The Client Services team provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development, and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

Client Contract Management (CCM) team supports Visa’s global strategy by managing the governance and contracting process of client contracts (from draft development and negotiation through to securing internal approvals, execution, auditing and reporting).

What a Contract Analyst, Client Contract Management does at Visa:

This role is an individual contributor within the AP CCM team based in Singapore office. The ideal candidate will be self-directed, analytical and a strategic thinker.

• Serve as the key CCM contract owner for the assigned markets in managing and facilitating client contract administration process which includes reviewing and processing contract requests, contract drafting, stakeholders’ approvals, contract issuance, and execution within agreed Service-Level Objectives (SLOs).
• Liaise with various stakeholders including Account Executives, Products, Legal, Finance, Audit etc to ensure that contracts are developed and approved consistently and promptly in accordance with relevant policies and procedures.
• Manage post-contract administration activities including and not limited to distribution of contract information to all necessary stakeholders, handling of hardcopies, contracts filing, database management, audit enquiries, and other post-execution activities.
• Maintain accurate and timely records and documents associated with all contracts for management reporting, capacity planning, as well as for audit purpose.
• Identify and implement process improvements for assigned markets and / or contract types, and provide value-add services to our stakeholders and business partners.
• Participate in special assignments and providing ad-hoc support and reporting as required, including but not limited to supporting other regions’ colleagues as needed.

Why this is important to Visa

The Contract Analyst is a subject matter expert in managing and administering client contracting process, from contract drafting request through to executed contract distribution, by working with various stakeholders of all levels. Subjected to audit reviews, Contract Analyst, as part of CCM team, ensures designated contracts are aligned with business processes and controls established by various Visa corporate policies and compliant with industry-specific rules and regulations, while continually looking for opportunities to optimize such process and controls.

Projects you will be a part of:

As part of the CCM team, you will get the opportunity to work on strategically important projects for Visa in addition to the core responsibilities of a Contract Analyst. This includes, but not limited to:

• Collaborating with our stakeholders including other region CCM colleagues, Legal, Finance, Sales, Products, Client Services etc, continuously looking for opportunities to optimize CCM processes and workflow to drive process improvements and efficiency;
• Participate in special assignments and providing ad-hoc support and reporting as required, including supporting other regions’ colleagues as needed.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Team Summary
The Sellers & Co-Brand team is responsible for growing business with Regional Sellers and related third parties in Asia Pacific markets.  Visa has reinforced its focus on the growth of the seller side ecosystem by developing partnerships, enhancing market investments and having the right talent to execute directly with our regional seller clients.
The role is based in the Singapore Market Support Centre and will report to the VP, Head of Regional Sellers and Co Brand.  

What a Senior Director, Global Regional Sellers does at Visa:

• Accountable for delivering on sales, AANR and Net Revenue targets for designated seller accounts.
• Manage the client's vision and strategy on Visa payments products.
• Create and implement innovative solutions that drive the client’s strategic priorities.
• Demonstrate leadership in setting the regional strategy for the seller clients in association with internal Visa stakeholders and the client’s regional executive team.
• Ensure the client sees Visa as critical partner in meeting their business objectives.
• Manage initiatives that deliver revenue and profitability for Visa.
• Cultivate meaningful relationships with executive and senior management contacts within our clients on the seller side.
• Influence client preference for Visa through business solutions, services, and brand strength.
• Lead internal Visa support areas in response to client requests and ensure delivery of risk, marketing, product, operations and innovation support.
• Present regular business and industry updates.
• Ensure positive client satisfaction results.

Why this is important to Visa:

This Senior Director, Global & Regional Sellers, Asia Pacific will own and be responsible for the delivery of significant sales and in year revenue targets. This role will be critical in identifying new regional partners and expanding relationships with our existing client base.

This position is available from January 2025 onwards.

This position analyses and supports the hotel’s results and performance in various revenue streams (Rooms, F&B, Spa and Boutique) and recommends strategies and expectations based on the observed data trends and market changes.

Primary Responsibilities

Manages Revenue Management Operations

• Daily rate strategies review for daily rates and inventory to ensure room revenue optimization.
• Manage distribution of rates and inventory for the various market segments to ensure accuracy and parity.
• Ensures daily communication between Reservations and Front Office colleagues regarding inventory, short-term sell strategies, Group / Convention arrivals, rate changes and sell out strategies.
• Support different revenue streams with extraction of sales figures to support and analyze initiatives.
• To accurately process and manage Group reservations.
• Daily review and optimization of F&B reservations to ensure full optimization of covers and revenue for F&B outlets.
• With direct leader’s guidance, works closely with different revenue streams to support achieving the budget and forecast expectations.

Involvement in Wider Job Function Actions / Relationships

• Surveys the market and competitors in terms of performance (RevPAR Index, market penetration), pricing and availability as a basis for future tactical decisions.
• Takes an active role in the development of rates, promotions, packages and other selling strategies.
• Ensures compliance with the Best Price Guarantee and manage third party distributors in line with AccorHotels standards.
• Identifies business opportunities for need periods and participates in various newsletters, banners, e-brochures or ads to drive incremental revenue in various revenue streams.
• Stays current with the industry trends.
• Conducts and attends relevant meetings.
• Supports AccorHotels Corporate programs, such as Planet 21.
• Ensures service standards and individual performance are aligned with Accor Values.
• Participates in developing different tactics, encompasses performance metrics, data standards, processes, policies, tools, training, best-practices and case studies to successfully roll out the strategies focusing on all revenue streams including Rooms, Food & Beverage, Spa and Raffles Boutique.
• Performs any other duties and responsibilities that may be assigned.

This position is available from January 2025 onwards.

The Raffles Service Agent delivers friendly and professional service that meets guest’s reservation experience expectations prior to their arrival.

Primary Responsibilities

Delivers Friendly and Professional Service

• Ensures smooth operation of Raffles Service department by attending to incoming calls, fax and emails that are pertaining to room reservation.
• Obtains all the necessary information to complete a room reservation in the Opera system, i.e. stay dates, flight details, rates, special requests and reservation notes.
• Completes the reservation process by combining all reservation details (including any Food and Beverage or Spa arrangements) and sending a confirmation to the guest.

Focuses on Guest Experience

• Supports guest’s decision to proceed with the reservation by providing accurate information on the price, room type, availability and the amenities.
• Is well versed with the preference of the regular guests and provide them with the consistent service anticipating their needs in advance.

Involvement in Wider Job Function Actions/Relationships

• Supports the Raffles Service colleagues to achieve upsell goals in various revenue streams.
• Coordinates with other departments (Front Office, Concierge, Food and Beverage, Raffles Spa, Housekeeping and Butler) on the guest’s needs and requirements.
• Works closely with Revenue department to be aware of the occupancy of the hotel (i.e. sold out dates, blackout dates and the need periods).
• Advises Raffles Service Manager of any deviations in rate applications or reservations arrangement.
• Maintains an accurate and updated filing system of all correspondence.
• Is familiar with hotel’s credit policies and handles billing instructions correctly.
• Performs clerical and administrative duties.
• Adheres to Raffles Hotel Singapore and Room Reservations department standard operating procedures, guidelines and grooming standards.
• Supports Accor Corporate programs, such as Planet 21.
• Ensures service standards and individual performance are aligned with Accor Hotels Values.

Key Responsibilities:

Account Management

• Oversees the entire process form loan submission to loan acceptance using a digital dashboard
• Identify, develop and lead engagements with prospective clients as well as key intermediaries in the industry
• Build and maintain strategic relationships with existing clients
• Update Unit Head on the Loan Submission on a weekly basis
• Handle all inbound new business and pre-loan acceptance queries on daily basis
• Cover the basic duties of the Business Development Managers when they are on off-site presentations
• Drive loan acceptance numbers by actively engaging business partners and clients

Working with internal and external partners

• Work closely with internal stakeholders (Credit Management, Credit Evaluations, Credit Ops, etc.) to facilitate the loan applications and deviations
• Plan and firm up joint appointments with business partners and clients
• Observe and suggest process improvements to drive the loan processing / loan disbursement numbers

This position is available from January 2025 onwards.

The Raffles Butler is at the center of the Raffles Hotel Singapore residents’ service experience. This position encompasses a spectrum of responsibilities from pre-arrival, arrival, in-house and departure arrangements.  The Butler will strive to listen attentively, observe the little details, and personalise interactions with the aim to anticipate and be intuitive of residents’ needs and wants.  An ambassador of the hotel, well-rounded in all areas of the hotel, including Rooms, Food and Beverage, Spa and other resident touched areas.

Primary Responsibilities

Executes Butler core tasks

• Takes responsibility and ownership in creating personal connections through emotional luxury between Butlers and residents.
• Engages and customises check-in procedures, suite set-up, suite orientation, offers welcome drink, itinerary and dining recommendations and bookings, through observation and interactions anticipate and be intuitive of residents’ needs and wants.
• Orchestrates the celebrations of residents’ special occasions, assists with in-suite experiences resolves resident feedback, serves daily amenities and offers assistance for departure arrangements and provides fond farewell.
• Tasks include unpacking, packing, laundry, shoe-shine and in-room dining service, promptly answers any resident calls and emails and communicates with respective departments.
• Ensures service standards and individual performance are aligned with Accor Hotels Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Deals with internal stakeholders

• Executes the annual upsell strategy and achieves all goals as set by management and cooperates with the Lobby Operations team in promoting inter-hotel sales and in-house restaurants and facilities.
• Cooperates closely with the In-Suite dining team and housekeeping to ensure a seamless In-Suite dining and cleaning experience.  Acts as a link for residents with all other areas of the hotel.
• Addresses any security incidents and resident complaints to the Head Butler and reacts proactively when suitable and appropriate.

Improves quality of product and services 

• Ensures residents receive the experience as detailed brand Standard Operation Procedure (SOP), Raffles Singapore Local Standard Operation Procedure (LSOP) as well as Forbes 5 star / Leading Quality Assurance (LQA) standards, and aims to achieve the scores and goals set by management.
• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines.

Job Description & Requirements

• Oversee efficiency of operational processes
• Analyze business requirements and customer needs
• Research methods to improve operations and reduce costs
• Monitor and report on department performance
• Supervise and train employees
• Provide administrative support (e.g. updating inventory)
• Ensure compliance with company policies and regulatio
• Previous experience as an operations supervisor or similar role
• Hands-on experience implementing operational processes
• Knowledge of operational principles and policies
• Organizational skills and attention to detail
• Team leadership
• Ensure all incoming goods are received correctly and in good condition
• Conduct weekly and monthly stock take and prepare inventory reports
• Ensure store operations run smoothly and maintain housekeeping

We’re hiring for a regional Enterprise Account Manager with expertise in HVAC/ACMV who:

• demonstrates strong communication skills and commercial acumen to establish and develop relationships with senior stakeholders of high-profile clients in formal and informal settings
• has 3 to 10 years of experience in HVAC components, equipment or systems and solutions
• has 3 to 10 years of experience in B2B sales or account management for enterprises or MNC

He/she ideally has:

• regional experience sales and/or account management in South-East Asia and/or Oceania (highly advantageous)
• experience in managing accounts with technology companies, hyper scalers, data centers and/or colocation companies

Other details:

• Competitive base salary and bonus
• Hybrid work arrangement
• Up to 30% travel within APAC

Get in touch with Dawn at [email protected]

EA Licence no. 18S9419 | EA Personnel no. R1551518

Junior Electrical Technician

Basic Salary: $2800 - $4000

Location: Bright Hill

Working Hours: 8am - 5pm (Mon to Fri), 8am - 3pm (Sat)

Responsibilities:

• Collaborate with other technicians in the manufacturing of industrial chillers, including sheet metal work, welding, assembly of refrigeration systems, electrical wiring, and temperature controller setup.
• Assess the overall performance, reliability, and safety of the final product.
• Diagnose, test, manufacture, repair, and overhaul mechanical, electrical, and electronic components of chillers and related systems according to the production BOM and work orders.
• Deliver chillers and components to end customers and assist with on-site setup.
• Create 2D engineering and electrical drawings using AutoCAD software.
• Perform additional duties as assigned and required.

Requirements:

• Candidate must possess at least a Diploma in Engineering Electrical or equivalent.
• Required Skill(s): 2D Autocad
• Required Spoken and Written Language(s): Basic English, Mandarin
• Preferably with class 3 driving license

Company Name: Talent Recruitment Pte Ltd

EA License No: 24C2338

EA Personnel Name: Loke Sai Lye (Loke)

EA Personnel No: R24123366

Email: [email protected]

Contact Number: 8805 9869

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Overview of The Department

Commercial Rating and Underwriting (CRU) sits within the Credit and Fraud Risk (CFR) division and forms the institutional credit risk management function within American Express. The CRU team plays the critical role of assessing and managing the risk of institutional exposures across all business units with American Express, and in all regions globally. Credit exposures are primarily generated through corporate and small business card programs, via merchant service relationships where non-delivery risk exists, and among the securities portfolio held for firm-wide liquidity. CRU is led from Salt Lake City with regional teams in New York, London, Singapore, Sydney and India.

In addition to determining the internal credit rating which drives the probability of default of each exposure, CRU also calculates the loss given default of these obligors while underwriting card programs. As a bank holding company, American Express must comply with the highest global banking standards set by Basel and implemented by the bank's primary regulatory authority, the Federal Reserve.

Job responsibilities

• Analyst will be based in Singapore and will be responsible for rating and underwriting credit exposures for the Japan market. Fluency in Japanese is a must as you will be required to read Japanese financial statements and also liaise with Japanese stakeholders in spoken Japanese.
• Fundamental analysis incorporates a thorough review of business, financials, industry and country risks coupled with support from internal and external rating model outputs. Assessment includes understanding of the need for credit extension, profitability of the relationship and program structures.
• As an Analyst, you will have the opportunity to interact with various teams across the firm including front office sales, business unit risk partners, and credit administration to perform their critical role.
• As an Analyst, you will also be part of CRU Analytical and Operational Excellence team which is responsible for developing analytical frameworks, quality controls and colleague learning & development processes.

Desired Skills

• Experience as a credit analyst or underwriter dealing with commercial exposures ranging from small business to middle-market to large, multinationals.
• Thorugh understanding of fundamental financial analysis including the ability to review corporate financial statements to determine the ability of the obligor to honor its credit obligations.
• Comfort with GAAP/IFRS accounting standards, corporate valuation, and forecasting.
• Familiarity with quantitative credit models (such as Moody's, Riskcalc, CreditEdge, etc and knowledge of how to interpret the outputs, and when deviation from the model has appropriate rationale.
• Comfort with public agency ratings and supporting analysis.
• Understanding of current macroeconomic trends and how to provide recommendations to improve the PD estimation based on the business cycle.
• Experience preparing company-specific and industry-wide credit memorandums.

Qualifications

• 0-2 years experience rating and/or underwriting at a leading financial or rating agency.
• Bachelor's degree from a top tier university with high GPA and a degree (or substantial coursework) in finance, accounting, economics, or statistics.
• Chartered Financial Analyst program candidacy a plus.
• Proficiency with MS excel, VBA a plus.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Tea Barista - 1-2 yrs exp in F&B
Salary : $2500

Senior Tea Barista - with senior / captain exp in F&B industry
Salary : $2800

• Salary Package: Basic + Fixed Allowance + Store Incentives + OT pay = Gross $3000+
• Working Days : 5 Days [ Weekend & PH cannot off, based on weekly schedule]
• Working hours: 44 Hours/week
• OT payable after 44 hrs; PH will be double pay
• Working Location : Island Wide [ Outlet to be allocated upon interview ] *Current store at Orchard, Plaza Sing, Raffles City, upcoming store at Vivocity, Great World, One Raffles Place, Parkway Parade

Benefits:

• Annual Leave: Tea barista 7 days ; Senior 8 days – capped at 14 days
• Birthday leave – upon confirmation
• Probation period 3 months
• Increment $200 after probation
• Training period: 2 weeks (1st week at Tai Seng training centre, 2nd week on-site training)
• Performance bonus: July or Aug yearly

Job Description

• Greeting customers in a friendly manner and manage customers queries in a timely and efficient manner
• Prepare beverage according to standardized recipes and customer preferences
• Utilize proper brewing techniques and equipment to ensure the quality and consistency of each beverage served
• Provide friendly and attentive customer service, greet customers warmly and assist them in selecting their beverage based on their preferences and dietary restrictions
• Prepare drinks by following the prescribed recipes and preparation techniques
• Accurately process customer orders, handle cash and electronic payments
• Act in compliance to operational policies and procedures
• Maintain cleanliness and sanitation standards in the tea barista area, including brewing equipment, serving utensils, and workstations to meet the requirements of Health & Safety and Hygiene Protocol
• Ensure sufficient stock at all time by monitoring tea inventory levels, reporting discrepancies, restocking supplies handling stock delivery upon arrival as needed and communicating inventory needs to management

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

Payment Gateway Specialist/Manager (Financial and Crypto)

Working Days & Hours: 5 days | Mon-Fri: 9am to 6pm (12.30pm – 2pm lunch)
Working location: Tanjong Pagar
Salary: $6000 - $8000

Job Responsibilities

• Set up payment gateway for South Korea / Japan market.
• Search and develop the overseas payment gateways in South Korea / Japan.
• Liaise and keep good relationship with local payment service providers in South Korea / Japan.
• Negotiate with PSP for getting competitive service fee and currency rate.
• Ensure the stability and variety of payment gateways.
• Propose any incentive schemes implementation.
• Other ad-hoc assignment.

Job Requirements

• Degree in Finance or its equivalent
• At least 2 years’ experience either in South Korea / Japan for Payment Service Providers (PSP)

Tan Jia Jun | REG No: R23112681
The Supreme HR Advisory Pte Ltd | EA No: 14C7279

Space Planner (AutoCAD)

Working days: Monday - Friday + *Alternate Half Sat WFH (if busy)
Working hours: 9am - 6pm
Location: Promenade MRT
Salary: $3000 - $4000

Responsibilities:

• Provides CAD design services in support of client requirements and modifications.
• Updates and issues CAD space plans.
• Generates component breakdown for the sales department for quotations and orders.
• Provides 3D rendering for presentation.
• Prepares presentation boards.
• Site audit on existing components, and communicate churn requirements to the customer.
• To measure the site for space planning.
• Assists and coordinates mock-up preparation.

Requirements:

• Candidate must possess at least a Diploma certificate.
• Design and system furniture background experience would be preferred.
• Must be proficient in AutoCAD operation and 3D Modeling.
• Must understand drawing standards.

Responsibilities:

• Provides CAD design services in support of client requirements and modifications.
• Updates and issues CAD space plans.
• Generates component breakdown for the sales department for quotations and orders.
• Provides 3D rendering for presentation.
• Prepares presentation boards.
• Site audit on existing components, and communicate churn requirements to the customer.
• To measure the site for space planning.
• Assists and coordinates mock-up preparation.

Requirements:

• Candidate must possess at least a Diploma certificate.
• Design and system furniture background experience would be preferred.
• Must be proficient in AutoCAD operation and 3D Modeling.
• Must understand drawing standards.

✅The Supreme HR Advisory Pte Ltd EA No: 14c7279

✅SAMUEL SIAW Reg No: R24124745

Job Description

Purpose of the Role

You will be a part of the Asian Investment Banking Division (“AIBD”) that sits in the front line, responsible for the promotion of Corporate & Investment Banking (“CIB”) products and services in the Asia and Oceania region, covering both Global Corporates and Japanese Corporates. The Portfolio Management Department is a key function in AIBD that takes over the management of structured loans originated in AIBD, including real estate, oil and gas, infrastructure, renewables, energy and utilities, to monitor and enhance the credit quality of the portfolio through direct engagement of external and internal stakeholders and through credit risk assessment and support.

Your role will entail managing a portfolio of structured finance assets across Asia originated in Project Finance (power, natural resources, and infrastructure) and Shipping Finance. A key objective of the role is to provide strategic insight to the portfolio as first line of defence.

Job Responsibilities:

You will play an important role in our team by taking on responsibilities that include (but are not limited to):

Client Management and Strategy

• Active management of the overall risk profile of assets throughout project life, including ongoing monitoring of client and project conditions, proactive risk identification, recommendation of risk mitigants, and Management reporting.
• Implementation of solutions through stakeholder negotiations with clients, bank syndicates, external specialist advisors and internal stakeholders, including negotiation of waiver terms and amendment documents.
• Co-work with Origination team in the arrangement of refinancing transaction (where required), such as deal execution, negotiation, documentation review.
• Support the execution of stressed transactions.
• Maintenance of good client relationships through regular direct contact with clients to represent the business objectives to resolve issues while managing customer needs.

Portfolio Management, Credit Risk Analysis and Reporting

• Work on portfolio strategies, including the performance of stress testing, sector analysis and other portfolio analysis.
• Assessment and execution of secondary loan sales in collaboration with the MUFG Distribution Team.
• Preparation and oversight of borrower rating, credit applications and reviews, including preparing financial models, quantitative and qualitative analysis.
• Preparation and oversight of Management, Head Office and Regulatory Reporting.
• Preparation and coordination of internal and external audits, and inspections.

Strategic Initiatives

• Implementation of strategic initiatives, including enhancements to the credit monitoring process to improve business efficiency.
• Supporting the Head of Department in overall management of the portfolio and sector coverage.

Job Requirements

• Degree qualified.
• Internship in banking or similar industry or a minimum of 1 year experience in credit analysis, credit writing in similar structured finance or corporate banking
• Related experience in credit analysis, credit writing, recommendation to credit committee or being a credit approver would be advantageous.
• Candidates with experience should possess good understanding of banking products, credit risk, financial analysis, critical and data analysis, impact sensitivity studies, cashflow or financial modelling, options analysis, financing documentation and legal considerations.
• Experience in structured product financing would be beneficial.
• Good technical skills (including Excel proficiency), a strategic mindset and business acumen.
• Good organisation skills and attention to detail and accuracy.
• Good communication and writing skills.
• Proactive, resourceful and a good team player, with ability to build rapport with internal and external parties.

We regret to inform that only shortlisted applicants will be notified.

Job ID: 10068023

Responsibilities

• Prepare and deliver accurate management reports, including monthly forecasts and semi-annual budgets, with variance and trend analysis for the region.
• Assist in developing budgets and forecasts, ensuring they reflect strategic goals and business priorities.
• Analyze financial performance and key metrics to identify risks and opportunities for improvement.
• Work with various departments to collect and verify financial data, ensuring accuracy and timeliness.
• Provide analysis and insights that connect financial reports to business strategies.
• Prepare ad-hoc reports and analyses as needed to support management decisions.
• Handle other tasks as required.

Requirements:

• Degree in Accounting or equivalent qualification.
• At least 3 years of relevant experience.
• Good in numbers and data.
• Proficient in MS Office including Power BI, Vlookup, Pivot Table and PowerPoint.
• Excellent communication and presentation skills to engage with stakeholders.
• Detail-oriented, organized, and a team player.
• Self-motivated and able to work independently.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: QWR66RR9