Total Number of Openings

Chevron is accepting online applications for the position of LNG Trader in Duo Tower, Singapore through 22 March 2024 at 11:59 p.m. (SGT).

All interested applicants, please read the Data Privacy Notice before submitting application.

LNG Trader is responsible for developing and executing trading strategies for liquefied natural gas (LNG) in the global market. LNG Trader works closely with other traders, analysts, and risk managers to optimize the profitability and performance of the LNG portfolio. LNG Trader also monitors market trends, identifies opportunities, and manages risks in a dynamic and competitive environment.

Responsibilities for this position may include but are not limited to:

• Identify and execute for-profit trades in near to mid-term LNG markets related to Chevron portfolio in Asia Pacific

• Develop financial trading strategies in the LNG markets.

• Demonstrates strong discipline in position development and risk management

• Identify, evaluate and negotiate 3rd party opportunities in the short-term space that add value to Chevron’s LNG gas portfolio

• Ensure system flow and maximize Enterprise value by working collaboratively with value chain stakeholders (ADP, Scheduling, VCO, Shipping, Optimization, Cargo Operations, etc.,)

• Work closely with the originators to identify, evaluate and negotiate structured trading opportunities.

• Engage with industry experts and maintain strong internal and external relationships.

• Holds strong understanding of underlying markets, evaluates trends and shares point of view with other desks

• Provides visible leadership by working with team members in the development of regional and global trading strategies for short to long term time horizons.

• Communicates clearly strategy, transactions, position and operational requirements to team and supporting staff.

• Ensures all trading activities are conducted within appropriate delegations of authority and conform with Risk Manual Guidelines and controls

• Is considered as subject matter expert within Chevron and the industry in area of responsibility.

Required Qualifications:

• Minimum 3 years of LNG trading and/or origination experience including managing position risk and exposure aggregated across the globe.

• Proficient in physical and paper trading, understands different hedging strategies -cross-regional, cross-commodity, cargo arbitrage etc.

• Demonstrated ability to negotiate and develop complex deal structures to generate/capture new business and grow earnings.

• Demonstrating a growth mind set and the capability of leveraging Chevron portfolio knowledge to capture optimization opportunities and creating third party profitable trading opportunities.

• Demonstrated exposure and risk management expertise. Ability to articulate market view, outstanding exposure and activities taken to manage risk.

• Experience negotiating/contracting agreements in LNG.

• Ability to build industry relationships to facilitate new business.

• Strong energised team player who will be able to assume considerable responsibilities in a pressurised environment, with a focus on achieving sustainable business results. 

• Ability in applying and leveraging digital tools and technology (Excel/Word /PowerPoint/other systems) for deal evaluation and risk determination to support trading strategies.

• Bachelor’s Degree or equivalent from one of the following fields: Accounting, Business, Engineering, Mathematics, Sciences, Finance, Economics, Supply Chain Management or Marketing.

• Willingness to Travel as Required

International Considerations:

Selected candidate will be based in Singapore under the local payroll system and benefits.

Chevron participates in E-Verify in certain locations as required by law.

ey Responsibilities:

- Assist in streamlining various social media platforms

- Create & manage paid social media advertisements (Facebook Ads, Google Ads, Tiktok Ads etc.)

- Copywriting & curate content creation for all interior design marketing collaterals

- Track, monitor & understand for a positive marketing ROI through insights & analytics

- Work closely with sales designers to develop relevant communication to drive company’s growth

- follow up marketing leads closely, as well as engaging interested homeowners proactively through various communication channels.

Requirements:

* At least 1 year of working experience in related/relevant field

- Fresh Graduate are welcome to apply

* Experience in Paid Digital Social Media Advertising

- Good communication and interpersonal skills

- Experience in Wordpress is an advantage

- Content Creation - Experience in Capcut, Canva or Adobe Illustrator (an advantage)

- Creative - an eye for good design to generate new & interesting ideas/concepts

good environment

growth opportunity

secured establishment

Responsibilities:

• Provide administrative support to the team in a professional and efficient manner.
• Manage calendars, schedules, and appointments.
• Coordinate and arrange travel arrangements and accommodations.
• Prepare and draft correspondence, reports, and presentations.
• Handle and prioritize incoming emails and phone calls.
• Maintain and update office documents, records, and filing systems.
• Assist in organizing and coordinating company events and meetings.
• Manage office supplies and ensure inventory is well-stocked.
• Perform ad-hoc administrative tasks as assigned.

• Diploma or degree in Business Administration, Office Management, or related field.
• Minimum 2-3 years of experience as an administrative assistant or executive.
• Proficient in using Microsoft Office applications.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Attention to detail and ability to multitask.
• Ability to work independently and as part of a team.
• Positive attitude and professional demeanor.
• Ability to handle confidential information with discretion.

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

looking for spa threapist with postive attitude.

Provide profesional foot and body massage in accordance with spa standards.

Responsible for the maintenance of cleanliness and neatness of the spa facilities, tratment rooms and other parts of the spa.

Responsible preparing the necessary treatment products, replenishment of stocks, towels supply etc.

Follow and comply with the instructions given by manager.

Requirements

Preferably with ITEC/WSQ massage certificate .

able to commit on weekends and public holidays.

minimum 1 year of relavant experience pleasant personality and hardworking.

Benefits

attractive salary(earn easily $2000 and above )

ITec/WSQ or equvilent certificate

Job duties：

1. Responsible for finding dealer information and classifying it according to the channels provided by the company;

2. Communicate with dealers by phone, establish contact with dealers, and look for cooperation opportunities;

3. Customer resources provided by the company in the early stage, customers belong to the accumulation type, not to do one-time sales.

4Love and have sufficient experience in food sales

Salary and welfare :

specific negotiable;Provide working meals, birthday benefits, annual salary adjustment and promotion opportunities

58 RECRUITMENT PTE. LTD.

2 GAMBAS CRESCENT #06-22 SINGAPORE 757044

LICENSE NO:19C9772

TEL:67026282

Here at Above & Beyond Partners we are the authorized representative of Prudential Financial Advisers. We aspired to become the most influential agency in the industry with 100% MDRT members. We are a close knitted agency with strong bonds outside of work, making sure to have a good work life balance. If you are looking for a rewarding job that has a flexible work schedule, If you think you have what it takes, apply for the role now!

Job Scope

• Source, screen, and interview candidates that are suitable for the job roles offered to them
• Using online assessment tools to check the candidate's suitability for the role
• Brainstorming ideas to expand our outreach towards a bigger talent pool
• Provide career counseling whenever necessary
• Following up with candidates after interviews

Benefits:

• Attractive base salary and performance-based bonuses
• Structured and Comprehensive Guidance
• Work from home during the heightened measures period
• Great work-life balance with monthly team bonding activities

Job Requirement

• Minimum Local Diploma/A Levels/Private Degree in any field
• Good interpersonal skills
• Fresh Graduate Welcome

• Warehouse Manager Essential Skills
• Leadership, decision making, and problem-solving skills
• Organizational and multitasking abilities
• Interpersonal and communication skills
• Basic math and computer skills
• Knowledge of inventory and warehouses

Supervise all of a warehouse’s daily activities while working to maximize efficiency and minimize staff overtime

• Ensure effective, safe operations by implementing procedures and policies
• Analyze logistics data to increase productivity and aid in loss prevention
• Oversee receiving, warehousing and distribution operations
• Implement operational policies and procedures
• Implement and oversee security operations

Day-to-Day Duties

• Manage inventory control and quality assurance, productivity and logistics
• Motivate, organize, and discipline staff
• Manage the receipt, storage, and distribution of warehouse goods
• Inspect, maintain, and manage warehouse equipment and vehicles
• Keep detailed records of warehouse activities
• Ensure effective and safe use of warehouse equipment
• Ensure safety of staff

We are seeking an HR Executive who will work closely with various departments and Head of HR in driving HR operational excellence for the company.

We are a growing company. We are people oriented and we take care of all our staff. We provide lunch and staff discount as well as other benefits.

• Oversee HR portfolio, review and monitoring of all policies, processes, systems and other HR activities.
• Responsible for administration, analyze compensation surveys and obtain all necessary information to prepare compensation proposal and budgets.
• supporting an employee's onboarding and offboarding cycle.
• Advice employees on personnel issue, including compensations and benefits policy.
• Prepare letters for emplyees as and when, e.g.: confirmation letter, acceptance of resignation,
• Support on the HR policy and procedure establishment and improvement.
• Ensure that all employee relations issues are properly identified, reported, investigated, and resolved.
• Ensure all HR practices; records, etc. are in full compliance with statutory requirements.
• Post Job vancancies at different job portals, shortlisting and arrange interview for both candidates and hiring managers.
• Build rapport with other outlets admin/operations team.
• Responsible for completion and submitting of surveys from government statuary board.
• Support recruitment in doing online job posting, shortlisting potential candidates, arrange job interview for candidates and hiring managers.
• Participate in other HR projects, programs or activities, as assigned.

Requirements:

• Candidate must possess basic computer skills and be able to use Microsoft Excel, Word and Powerpoint.
• Positive working attidude and positive mindset. Can do spirit.
• Result oriented
• Good interpersonal and communication skills
• Good writing skill
• Tact savvy
• Be able to speak multible languages will be an advantage
• No prior experience are also welcome to apply

At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people, and planet. This can only be achieved by having dedicated people with curious minds. Curiosity is the spark behind great ideas. And great ideas drive progress.

As a member of our team, you thrive in a truly diverse and inclusive workplace based on care and empowerment. You are here to make a difference. Constantly building bridges to the future with sustainable solutions that have an impact on our planet’s most urgent challenges. Making the world a better place. Every day.

Who are you?

You are a self-motivated team player with the ability to easily network in an international and cross-cultural environment, working in line with Alfa Laval drivers; Action, Interaction, and Satisfaction. You are driven and see solutions rather than problems, effectively prioritizing and executing tasks. A focus on continuous improvement is in your DNA. You build trust, by clear communication with no prestige.

If the above sounds like you, this position might be just what you’re looking for!

About the job

This role will be responsible for managing customer Project to ensure contract fulfillment, including technical, time plan, cost control, resource/supply chain management, site supervision, commissioning and start up.

Job Description

• Design, communicate, and implement an operational plan for completing the project.

• Monitor progress and performance against the project plan, and control the cost to avoid deviation.

• Take action to resolve operational problems and minimize delays.

• Identify, develop, and gather the resources necessary to complete the project.

• Liaise with other operational areas in the organization (for example engineering, technical) to secure specialized resources and contributions for the project.

• Select and manage the activities of outside contractors to ensure they are integrated into the project and that the organization receives satisfactory standards of service. 

• Project supervise on site and participation on commissioning and start up together with internal or external service engineer.

• Trouble shooting management during warranty period.

What you know

• 3 - 5 Years experience in Project Management

• Experience in engineering background preferred.

• Good Interpersonal and collaboration skill

• Agile and a good problem solver

What is in it for you

We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval’s future success

Job Description

The Data Center Facilities Manager plays a critical role in ensuring the smooth and reliable operation of our data centre infrastructure. You will be responsible for overseeing all aspects of the facility's operation, including power, cooling, fire protection, security, and environmental controls. Other responsibilities include managing data center floor space and security. You will also lead a team of outsourced technicians and contractors, to manage projects, and ensure compliance with all relevant regulations.

Key objectives are to:

•Maximize uptime: Ensure the data centre infrastructure meets the required availability levels and minimizes downtime, preventing outages, service and data loss.

•Maintain system redundancy: Implement and manage redundant systems for critical infrastructure to ensure smooth operation even during maintenance or unexpected events. Ensure maintenance regime is adhered to and any arising gaps remediated in a timely manner.

•Control operational expenses: Manage budgets effectively and find cost-saving opportunities for maintenance, upgrades, and external services

•Plan and strategize data center requirements to meet SIA current and future IT roadmap.

Responsibilities:

Lead and manage:

•A team of outsourced data centre technicians and contractors, providing guidance, training, and performance feedback.

•Projects related to the maintenance, upgrade, and expansion / optimization of the data centre infrastructure.

•Hosting sites are run as per SLA and within limits of key data centre operating parameters for power cooling and environmental settings

•Emergency response plans for diverse scenarios like power outages, fires, or natural disaster

Ensure optimal performance:

•Of critical infrastructure systems, including power distribution, cooling systems, fire suppression systems, and security systems.

•Of the data centre environment, maintaining optimal temperature, humidity, and air quality.

•Of operational efficiency and resource utilization.

Plan and execute:

•Preventive maintenance schedules and corrective actions for identified issues.

•Emergency response procedures in case of power outages, equipment failures, or other disruptions.

•Budgetary allocation and resource management for the data centre facilities.

Maintain compliance:

•With all relevant safety, environmental, and regulatory standards.

•Lead and manage data center audits

•Documentation for all systems and procedures.

Collaborate:

•With IT and other teams to ensure the smooth integration of data centre operations with other critical functions.

•With external vendors and service providers to maintain and upgrade equipment and systems.

Data Cente strategy and migration:

•Responsible for providing Data centre design and construction inputs, sustainability initiatives, and energy efficiency optimization

•Work with IT team for data centres space and power requirements

•Work with and support IT team for any data centre migration as required

•Responsible for writing Datacenter related tenders such as maintenance contract, co-location sourcing etc. and writing management approval papers.

Requirements

•Bachelor’s degree in electrical or mechanical engineering with minimum 5 years relevant industry experience or Diploma in electrical engineering with a minimum of 10 years of experience in datacentre infrastructure and facility management

•Familiar with fire safety rules and regulations associated with operating complex datacenter infrastructure

•Proficient in data centre monitoring and management software

•Familiar with data center fiber and structure cabling would be a added advantage

•Possess Datacenter certification eg. CDCP, CDFOM

•Familiar with TIA-942-B design standards for Datacenter, Uptime Standards and ASHRAE requirements

•Familiar with IT hardware specifications and computer racking requirements for datacenter space and power planning.

•Excellent organizational/administrative skills as well as strong communications & interpersonal skills

•Must be a positive, collaborative, active excellent problem-solver, being customer service oriented and conscientious.

•Willing to work on non-office hour and weekend including public holidays

Job Family Group:

Worker Type:

Posting Start Date:

Business unit:

Experience Level:

Job Description:

Where you fit in?

Movements of various goods and services, intellectual property and money across international borders can be restricted by various national and international trade control laws and is subject to customs procedures and requirements that also have a financial impact for Shell.

Violations of relevant trade control laws (sanction or export controls) or customs regulations can also lead to loss of export and import privileges and significant fines for Shell and individual staff as well as imprisonment for individuals. In line with the Shell General Business Principles (SGBP), compliance with trade control legislation is therefore imperative for Shell as a company heavily involved in international trading activities.

Reporting to the International Trade Manager within Trading & Supply (T&S) Regulation compliance team, the Senior Advisor Trade Controls is the lead Trade Control focal point supporting Trade Controls compliance for the Asia Pacific, for the different Trading & Supply business activities and lines of business (Crude Trading, Products Trading, Gas & Energy Marketing & Trading, Shipping & Supply Operations) as required. The role holder will work together closely with the Trade Control Manager (TCM) , Finance, Operations and Commercial staff in Trading & Supply and key stakeholders outside of T&S.

The Senior Advisor Trade Compliance has global responsibility to:

• Manage and develop the expertise of the team of Trade Compliance experts within T&S for Asia Pacific
• Provide operational Trade Compliance advice and instructions (sanctions, export controls and/or customs) with the support and guidance of International Trade Manager
• Provide first line support for Trading and Supply queries and operational support
• Provide second line support and advice and guidance for standard Trade Compliance issues with support from the TCM T&S
• Liaise closely with Trade Compliance Manager and his team to resolve and avoid Trade Compliance issues (e.g., application of sanctions, imports, exports)
• Assist the TCM in assessing T&S’s risk exposure based on sufficient knowledge of applicable Trade Compliance regulations and Shell procedures
• Address escalations to the TCM of counterparty screening matches
• Support training for the T&S business and the Compliance Advisory team to manage basic Trade Compliance queries; Acquire, possess, and maintain adequate levels of Trade Compliance knowledge, experience, and expertise
• Acquire, possess, and maintain a robust working knowledge of the T&S business to support the TCM and enable integration of mandatory Trade Compliance procedures into business processes to manage and mitigate identified Trade Compliance risks
• Keep apprised of changes in regulatory requirements
• Promote awareness of Trade Compliance risks and required processes throughout the organization
• Maintain close collaboration with all relevant functions and compliance staff (e.g., Corporate Relations, Shell Ethics & Compliance, Ethics & Compliance Manager) via the Trade Control Manager in the respective organization.

More about the role:

• Problem Solving: Navigates through complex regulatory problems by understanding the regulation, listening to different views, identifying the critical issues and articulates the way forward.
• Stakeholder Relationships: Builds relationships with stakeholders at different levels in the organisation whilst maintaining independence and tenacity of approach.
• Communications: Communicates complex subject matter clearly and simply and identifies the key messages for stakeholders. Adapts communication style depending on the stakeholder audience and comfortable in having difficult conversations.
• Issue Management: Identifies, tracks, and manages issues and works with stakeholders to resolve problems and continuously improve processes and controls.

-

DISCLAIMER:

[What you will be working on]

The appointee must be competent to teach skills/modules in the Common Core Curriculum and Poly-wide Electives of the School that include:

• Passionate about education and possess strong interest in teaching and mentoring both youths and adult learners
• Self-driven, independent and possess readiness to work as a team
• Ability to work in a fast-paced changing environment
• People-oriented individual with strong interpersonal, written and communication skills
• Relevant qualification in the field of English Language/Applied Linguistics/Mass Communication/Communication Studies/Arts and Social Sciences. Knowledge of ACI issues would be an added advantage
• Candidates who possess experience in teaching and developing student leaders at secondary/tertiary level is preferred
• Proficient in the use of social media and digital tools for teaching would be desirable
• Willingness to travel for short term overseas programmes
• Experience in managing and running events/conferences will have an added advantage

Successful candidate will be offered a 2-year contract in the first instance.

Closing date: 22 March 2024

If you are shortlisted for the position, you should hear from us within 30 days of the closing date of the advertisement.

Lead the Analytics & Insights team based in Singapore that partner with leadership of the Domino’s brand across Asia and Middle East markets.  This position will have high visibility to Master Franchisee C-suite and expected to drive significant direct impact via direct Analytics and Insights consulting and cross-market transversal projects and tools.  The team will also collaborate closely with Domino’s business leaders and functional center of excellence experts to drive strategic change for the Domino’s brand worldwide.

GENERAL RESPONSIBILITIES

• Work directly with senior leadership and cross functional business partners within Domino’s International and our master franchisee organizations to identify and implement sales growth strategies
• Drive adoption and integration of insights and advanced analytics across the Domino’s organization, including guiding our master franchisees on how to best build their internal analytics and insights teams
• Educate the master franchisees to make disciplined decisions based on analytics and research
• Partner with markets on key topics such as market segmentation, pricing research and analytics, test design, media mix modeling, owned and paid digital media, and product development research
• Prioritize projects within and across markets to focus the team on areas that will drive Domino’s growth
• Partner with international business consulting, marketing, technology, supply chain, operations and development teams to identify opportunities and set priorities for Domino’s international markets
• Lead Analytics and Insights knowledge and best practice sharing between markets, including but not limited to driving the agenda for Global Analytics and Insights Council and Special Topic groups
• Form trusted relationships with master franchisees Head of Analytics & Insights and C-suites, as well as with regional research and analytics agencies
• Hire, lead and develop direct report(s) – functional- & soft-skills
• Create a team spirit of excitement and positive motivation and act as a role model of integrity, ownership and collaboration

Understand and leverage opportunities that align with the commercial goals and business direction of CEFFU, including collaborations that enhance Revenue, Market Presence and Business Growth

• Establish and maintain strong relationships with institutional clients and facilitate product integration and implementation, co-marketing efforts and other optimizations
• Facilitate commercial decision-making by continuous monitoring of market trends, emerging technologies, competitor and consumer behavior analysis as well as product and industry dynamics such as regulatory changes and global trends
• Work closely with our Operations & Product Teams to design effective strategies and solutions for partner operations. Align strategies and broader business objectives to propose new business models and target business growth.
• Assist Management Team in other strategic research and related projects

Partner our Product Team in the development and enhancement of CEFFU’s products or services for custody clients, including collaborations targeted at improving product features, innovation, and overall market competitiveness

• Lead and contribute to internal cross-team projects in improving and standardizing commercial processes and systems, including, and not limited to commercial SOPs, user management system, data analytics tools

Office Location: 
Pioneer Turn, Jurong
Hybrid (2 days WFH)

What we offer

• Competitive salary and benefits package
• Opportunities for career advancement within a global luxury brand
• A diverse and inclusive workplace
• Ongoing training and development programs
• Experience the prestige of working with iconic beauty and fragrance brands

Your skills and experience

• Meticulous
• Good team-playing skills
• Ability to work under pressure in a fast changing environment
• Dynamic and proactive
• Strong in accounting entries
• Knowledge of SAP and Accpac is a plus
• Knowledge of GST is a must
• Knowledge of Microsoft excel (formulas, pivot table and basic functions)
• Diploma/Degree in Accountancy / ACCA / currently pursuing ACCA
• 5 years of experience in Accounting
• Must not be a job-hopper (someone who changes companies every year or two on one's own volition

About the Role

As a Quality Control Inspector, you'll be reporting to an Operations Manager and working as a part of our Operations team. At QIMA, the role of Operations is to deliver our industry-leading services to our clients while ensuring that all the work is performed to the QIMA standard of quality. Your role in this will be to:

• Check email daily in order to receive inspection documents and guidelines;
• Attend inspections on time and communicate with supplier in a professional way;
• Perform the inspection of the merchandise according with company procedures. Supervise the stuffing of the containers according with company procedures;
• Fulfill inspection reports according with company procedures and time lines.

Online programming is a key discipline here a Ubisoft Singapore, they are crucial in delivering the enjoyable connected experience players have come to expect from Ubisoft Games. Online Programmers face multiple challenges in developing, integrating and maintaining high-end service platforms. They ensure that millions of players are simultaneously immersed in a seamless and rich game experience they can enjoy with their friends regardless of where and how they connect. With the Online programming team, and in collaboration with the Online Architect, you are accountable for the following:

• Work closely with design and implementation of world class-leading online features and backend systems in relation to live gaming;
• Integrate online solutions & implement practical and timely solutions that meet the game design and technical requirements;
• Help define good programming practices and coding standards, and ensure they are enforced within the engineering team through regular peer code reviews;
• Identify potential issues within the code, raise flags and propose solutions;
• Keeps abreast of changes related to online gaming within the industry.
• Prioritize and manage the programming team’s backlog
• Optimal programming team organization and programmers’ allocation;
• Code quality: code review, appropriate use of design patterns, best practices…
• Stability and performance (memory, CPU, bandwidth…);

As the point of contact and Lead for our global Learning & Development (L&D) agenda, this role is accountable for developing, executing, and maintaining the future L&D strategy and framework with the following job scope:

• Learning needs analysis (including interviews) with business leaders
• Strategy creation, implementation, and process ownership of global L&D framework
• Creation of global competency framework or skill foundation to drive L&D framework
• Skill assessment and/or skill mapping support for all employees globally
• Creation of global training catalogue
• Support creation of individual career development plans and selection of learning courses
• Support of training delivery and facilitation, if required in-house training courses in certain regions
• Vendor selection and management, including maintenance and strategic positioning of LMS
• Managing budget of future learning and training programs

The position is responsible for managing the department in a professional, efficient and flexible manner. He/she is also responsible for ensuring maximum guest satisfaction and high standards of cleanliness throughout the hotel, which is achieved through consistent planning, organising, directing, and controlling the Housekeeping Department operations and administration.

Primary Responsibilities

Manages The Daily Housekeeping Operations For Rooms And Public Area

• Supervises the upkeep of the entire hotel premises to maintain an immaculate and luxurious state according to Raffles Hotel Singapore standards. Priority and full attention is given for VIP suites or events.
• Ensures the smooth operations of all Housekeeping sections by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Upholds a flawless impression and perception of the Raffles Hotel Singapore products, services and colleagues.
• Establishes the foundations of Housekeeping operations through detailed planning of work and maintenance schedules, supervision of the team and proper organisation and delegation of duties.

Provides A Guest Experience That Exceeds Residents’ & Guests’ Expectations

• Ensures guests receive the experiences as detailed in brand Standard Operating Procedures (SOP), Raffles Hotel Singapore local SOP as well as Leading Quality Assurance (LQA) standards, and aims to achieve the targets set by management.
• Analyses and responds to guest feedback to ensure that guests are satisfied. Is continuously committed to improving the quality of products, services and performance of team members.

Management And Leadership Of The Housekeeping Team

• Leads the Housekeeping Team with a Heartist® approach and constantly seeks to create an all-encompassing and welcoming working environment for a multi-cultural and diverse group of Housekeeping colleagues. He / she will focus on the well-being, safety, training and development needs of colleagues. 
• Plans for a 24-hours shift coverage for all colleagues and is able to personally cover any role or duty under the Housekeeping department.

Involvement As A Member Of The Hotel Leadership Team

• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Follows sustainable procedures and practices that support ‘Planet 21’ initiatives (Accor’s Corporate Social Responsibility program).
• ·Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports are trained in, and follows WSH guidelines.
• Personally handles and follows up on any guest complaints and incidences, together with Lobby Manager and/or respective hotel colleague(s), in a manner which aligns to the hotel’s values, policies and procedures.
• Undertakes any reasonable tasks and secondary duties as assigned by the Assistant Executive Housekeeper.
• Performs any other duties and responsibilities that may be assigned.

The Raffles Butler is at the center of the Raffles Hotel Singapore residents’ service experience. This position encompasses a spectrum of responsibilities from pre-arrival, arrival, in-house and departure arrangements.  The Butler will strive to listen attentively, observe the little details, and personalise interactions with the aim to anticipate and be intuitive of residents’ needs and wants.  An ambassador of the hotel, well-rounded in all areas of the hotel, including Rooms, Food and Beverage, Spa and other resident touched areas.

Primary Responsibilities

Executes Butler core tasks

• Takes responsibility and ownership in creating personal connections through emotional luxury between Butlers and residents.
• Engages and customises check-in procedures, suite set-up, suite orientation, offers welcome drink, itinerary and dining recommendations and bookings, through observation and interactions anticipate and be intuitive of residents’ needs and wants.
• Orchestrates the celebrations of residents’ special occasions, assists with in-suite experiences resolves resident feedback, serves daily amenities and offers assistance for departure arrangements and provides fond farewell.
• Tasks include unpacking, packing, laundry, shoe-shine and in-room dining service, promptly answers any resident calls and emails and communicates with respective departments.
• Ensures service standards and individual performance are aligned with Accor Hotels Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Deals with internal stakeholders

• Executes the annual upsell strategy and achieves all goals as set by management and cooperates with the Lobby Operations team in promoting inter-hotel sales and in-house restaurants and facilities.
• Cooperates closely with the In-Suite dining team and housekeeping to ensure a seamless In-Suite dining and cleaning experience.  Acts as a link for residents with all other areas of the hotel.
• Addresses any security incidents and resident complaints to the Head Butler and reacts proactively when suitable and appropriate.

Improves quality of product and services 

• Ensures residents receive the experience as detailed brand Standard Operation Procedure (SOP), Raffles Singapore Local Standard Operation Procedure (LSOP) as well as Forbes 5 star / Leading Quality Assurance (LQA) standards, and aims to achieve the scores and goals set by management.
• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines.

The Lobby Ambassador is responsible in managing various aspects of the Lobby operation in the delivery of the Raffles Hotel Singapore’s service experience throughout the entire guest journey.

Primary Responsibilities

Executes Core Tasks of the Lobby Operation

• Delivers the Raffles Hotel Singapore guest experience through a seamless flow of processes and in close cooperation with the Raffles Butler.
• Provides a first-class arrival experiences for all residents including a seamless and personalised check-in experience. Closely assists the F&B team in welcoming and accommodating/seating restaurant patrons.
• Ensures the smooth running of the Lobby operation by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Upholds a flawless impression and perception of the Raffles Hotel Singapore products and colleagues.
• Addresses any security incidents and guest complaints to the Lobby Operations management team and reacts proactively when suitable and appropriate.
• Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Handles Cashier and Lobby Operation Coordinator Duties

• Accurately executes cashiering and billing duties in coordination with the Raffles Butlers and cooperates closely with the Finance team.
• Acts as Lobby Operation Coordinator to handle administrative tasks and to ensure the smooth lobby operation and the completion of all essential preparatory tasks prior to guests’ arrivals.
• Responsible for the timely pre-arrival correspondence cycle within the Lobby Operations team.

Maximises the outcome of upsell and cross-sell opportunities

• Executes the annual upsell strategy and achieves all goals as set by management.
• Cooperates with all departments and divisions in promoting inter-hotel sales and in-house facilities for Residents, F&B patrons and visitors.

Seeks constant improvement of quality in product and services

• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Forbes 5 star / Leading Quality Assurance (LQA) standards, and aims to achieve the scores and goals set by management.
• Participates in the handling and follows up of any security incident and guest complaint together with the Lobby Operations management team and always reinforces hotel values.
• Adheres to Workplace Safety and Health (WHS) policies and procedures.

The position is responsible to act as the point of reference for guests who need assistance or information. The Concierge Agent understands guests’ needs and requests and provides them with personalised solutions for hotel offerings and Singapore-specific activities and attractions.

Primary Responsibilities 

Executives Concierge Core Tasks

• Accommodates all guest needs and requests with focus on guest service, anticipating guest needs, and creating memorable experiences through personalised service.
• Takes responsibility and ownerships for all resident and visitor services rendered by the Concierge section. Carries out any other duties as and when assigned by the management of the hotel and department.
• Ensures the smooth running of the Concierge section by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Ensures service standards and individual performance is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Deals with External Stakeholders

• Arranges, coordinates and monitors limousine services to ensure all guests receive the appropriate attention from departure to arrival of the booked vehicle and that revenue is maximised without compromising the service experience and perception of the guest.
• Arranges coordinates and monitors any travel, ticket, tour, and attraction bookings as well as offsite restaurant reservations that are arranged by the Concierge section.

Deals with Internal Stakeholders

• Works with the Doormen and Porters, Reception and Raffles Service team and maintain good inter-departmental relationships, especially with Housekeeping and Butlers to ensure seamless customer service.
• Promotes in-house facilities and inter-hotel sales and maintain good inter-divisional relationships to ensure seamless customer service.
• Addresses any security incidents and guest complaints to the Lobby Manager and reacts proactively when suitable and appropriate.

Improves Quality of Product and Services

• Ensures guests receive the experience as detailed brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Leading Quality Assurance (LQA) standards, and aim to achieve the scores and goals set by management.
• Adheres to Workplace Safety and Health (WHS) policies and procedures.

The position is responsible for ensuring that accurate processing and reconciliation on the credit card payments and adjustment into Property Management System (PMS) and to assist Credit Manager in maintaining the proper accounts receivable procedures within the hotel in accordance with local and corporate policies and procedures.

Primary Responsibilities

Accounts Receivable and Credit Section

• To sort the daily paperwork according to the outlet cashier shift close report and pass on the paperwork to the respective colleague from AR and Income audit.
• To key in the credit card transactions base on credit card type onto the excel provided. To resolve the variance of credit card transaction on the same day if there is any variance arise.
• To save all the credit card reports from Adyen portal (Acquirer) on daily basis.
• Ensure that all credit card transactions are verified for completeness and the accounts formally reconciled on a daily basis.
• Calculate and accurately post commissions.
• Promptly investigate all credit card disputes, liaising with the Front Office and the banks.
• Collate all necessary paperwork to justify credit card refunds and obtain sign off from the management before refunds can be processed.
• Assist Credit Manager on any billing reconciliation such as GrabandGo and Klook.
• Assist in any adhoc requirement.
• Ensure that all hotel systems and internal controls related to accounts receivable section are adhered to.
• Ensure the operation procedures are in accordance with PCI-DSS compliances.

Focus on Colleagues/Management Experience

• Attend to colleagues' queries promptly.
• Consistently offer professional, friendly and engaging service.
• Co-ordinate with various departments to ensure proper documents submission.
• Use a Heartist® approach – make the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.

Work as Part of the Finance Team

• Ensure to produce quality work at all time.
• Adhere to all timeline set.
• Build strong relationship with team member.
• Build a cohesive working environment and achieve together financial goal set.
• Be knowledgeable and play an active role in maintaining strict adherence to PCI-DSS compliances.

Involvement in Wider Job Function Relationships

• Maintain collaborative working relationship with all colleagues.
• Participate in training activities to improve knowledge and skills.
• Follow guidelines provided in colleagues’ handbook.
• Understand emergency procedures, health & safety requirements.
• Ensure service standards and individual performance is aligned with AccorHotels Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contribute to the hotel’s Corporate Social Responsibility efforts by supporting the Planet 21 program.

Wholesale Banknotes Sales

• Conduct sales and marketing calls to existing and prospective customers.
• Provide market advisory and pricing.
• Manage daily tasks in marketing, sales & trade execution.

Administration & Process

• Escalate any problems and issues with work processes to senior sales or Unit Head for resolutions.
• Assist the Unit Head in the developmental process of new product development.
• Assist the Unit Head in the daily administration requirements of the desk where applicable.
• Responsible to adhere to all guidelines, policies & limits.
• Responsible to upgrade technical competencies where applicable.

Compliance

• Responsible to be familiar with regulatory and compliance requirements of the business.
• To strictly adhere to all Regulatory & Compliance requirements for the business.

Client Relationship Management

• Assist to onboard of new clients, including conducting due diligence and ensuring compliance with regulatory requirements.
• Provide administrative and client service support
• Respond to all client enquiries and instructions and provide resolution to most issues and requests.

Purpose and Scope of role :

To promote the success of the company by managing the Accounting operations, within a framework of prudent and effective controls, which enable risk to be assessed and managed through focus on Finances, Operations, People, Customers, Systems, Culture and Compliance in adherence to the company’s policy and procedures.

Manages a solid team by driving all the Accounting operations within the company, responsible for Reporting, Payable, Taxation, Capital Expenditure, Control and Compliance to accounting policies, Process Improvement and assisting the Accounting Manager / Controller with the company’s financial affairs.

KEY RESPONSIBILITIES:

Finance & Operations:

• Manage the day to day Accounting operations including A/R, A/P, Treasury, Revenue Recognition, working closely with the Accounting and Operational teams to review processes, implement best practices and improve productivity.
• Manage the Capital Expenditure process, including obtaining approval of acquisitions and disposals, maintaining the Fixed Asset Register, and completion of the Annual Inventory certification. 
• Complete all GL reconciliations, including Proof of Cash, Fixed Assets, Leases and other schedules for monthly P&L submission.
• Contribute to the preparation of the internal monthly accounts (Profit & Loss, Balance Sheet, Cashflows, and Analysis).
• Assist in information submission to statutory authorities for Payroll, GST, Corporation Tax and Statistic Dept.
• Contribute to the preparation of statutory financial information and tax computations.
• Provide required information/documentation for Internal Control Evaluations and Internal/External Audits.
• Support the Accounting Manager / Controller with miscellaneous projects and tasks.

People:

• Continually provide coaching and training to the team members
• Conduct timely 1:1 review and yearly employee performance evaluation.
• Ensure all staff and positions have job descriptions, clear expectations and are working with structured development plans
• Support in recruiting, hiring, provide input to find new potential candidates for the accounting department
• Meet company standards of 52 hours training per year
• Review department goals and personal plans periodically with staff to ensure buy-in and accountability
• Assist new hires with mandatory training completion within the first 6 months

Customer:

• Support Accounting team to better serve internal customers

Compliance:

• Review company internal controls, specifically the Financial Process Control.
• Promote compliance diligently following all company policies and regulations and being the role model of integrity and pride for all employees.
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
• Ensure compliance with local laws and regulations.

Culture:

• Proactively promote the company’s 10 cultural attributes:  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Systems:

• Be open to implementing new system changes and enhancements into your department. 
• Be involved and suggest system/process improvements.
• Set the tone of this environment within your department.

KNOWLEDGE, SKILLS AND BEHAVIOURS:

Knowledge:

• Expeditors’ Company Policies and Procedures
• Strong Accounting and Finance knowledge.
• Global Logistics Industry knowledge

Skills:

• Proficient in MS Office
• Strong organisational and analytical skills with an attention to the details.
• Fluent in English
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to financial persons as well as non-financial persons at all levels from Operations to Senior Management to obtain positive results.
• Proven leadership attitude and skills
• Ability to drive through change

Behaviours:

• Emotional resilience
• Self-reflecting and open to feedback
• Initiative and ability to work in autonomy
• Role model of integrity and pride for all employees
• Proven leadership attitude and background
• Professional appearance and attitude
• Reliable and accurate
• Being supportive of change
• Taking initiative and working in autonomy
• Being an advocate of Expeditors culture at all times
• Being approachable and proactive