The Management Associate Programme (MAP) is the University’s flagship programme offering entry-level candidates the opportunity to a meaningful non-academic career in the higher education sector. As a world-class research university, NTU enables you to achieve your career aspirations with diverse job rotation opportunities, structured development programmes, and exposure to different facets of university management. Working with NTU’s faculty and researchers, you can be the driving force that strengthens NTU's four core pillars: education, research, innovation, and community.

The 2-year programme comprises of structured job rotations, on-the-job training and leadership development opportunities and is designed to help you gain critical knowledge and exposure to embark on a rewarding career with NTU.

Upon completion of the programme, you will join one of NTU’s departments and develop in-depth knowledge and expertise in an area that interests you. During the programme, you may look forward to:

• Developing skills and gaining exposure through at least two postings to a broad spectrum of roles, including departments in NTU’s corporate functions (e.g. Information Technology, Finance, Communications, Student & Academic Services, colleges/schools and research centres.)
• Curated onboarding programme to prepare you for a career in the higher education sector
• Exposure beyond NTU including secondment opportunities and overseas learning journeys.
• Leadership development and opportunities
• Regular engagement with senior leaders of NTU
• Opportunities to be mentored by senior leaders  

Requirements:

This programme is for entry-level candidates and working professionals with less than 3 years of working experience. Candidates from diverse disciplines of study are welcomed to apply. 

We are looking for all-rounded individuals who have a high level of drive and resourcefulness, the ability to influence, the tenacity to create impact, and who are team players. You should also possess keen analytical abilities and good interpersonal communication skills.

Please note that successful candidates will commence appointment in July 2024.

What you get to do in this role:    

• Take small to large programmatic sales plays and programs from original concept through final implementation 
• Bring our Industry/vertical and Seller persona focused activation plays into a repeatable framework 
• Develop detailed project execution plan, and manage all processes including progress tracking, metrics, monitoring change control process, and launch 
• Provide overall communication and work with all areas affected by the program including partners, business sponsors 
• Align closely with the Global Sales Play Structure and global operating model design​ 
• Create status reporting to support project/program discussions at Workgroups and Sponsor level 
• Apply consistency and best practices through project initiation, planning, execution and closing phases, promoting outcomes and benefit tracking 
• Validate Sales Play materials such as Pitch Deck, Customer Stories, Demos, Seller Map, Value Workshops, Target Account List​ 
• Accountable for planning and tracking to program milestones and deliverables​, managing initiative risks and issues​ 
• ​Ensures cross-functional collaboration to deliver expected outcomes of the program 
• Represents the Global Sales Play voice in the Geography and related countries in close alignment with Sales Operations and Go To Market

Join our powerful and diverse team at Jellyfish, as an Account Director and contribute to our global network of talented individuals who are dedicated to inspiring clients, partners, and each other through exceptional client management.

In this role, you will have the opportunity to collaborate with a powerful team, leveraging your expertise to drive client success and foster strong relationships. We value proactive individuals who can effectively communicate the value of our services and identify innovative solutions to meet client needs.

If you are passionate about delivering exceptional client experiences, thrive in a collaborative and fast-paced environment, and have a proven track record in client management, we invite you to join us as an Account Director at Jellyfish. Together, we can make a significant impact on our clients' businesses while fostering professional growth and success within our team.

Key Responsibilities:

• Lead one or more client accounts, demonstrating exceptional client relationship management and achieving high NPS scores and client retention rates.
• Establish oneself as a trusted advisor to clients, expanding our network within client organizations and fostering strong partnerships.
• Effectively lead Quarterly Business Reviews, providing strategic insights and demonstrating value to clients.
• Lead renewal efforts, ensuring a seamless process and successful contract extensions.
• Work with the client and immediate project teams across various localization/production-related projects.
• Develop comprehensive briefs to address client business problems and guide the team in delivering the desired objectives.
• Provide oversight of the current client portfolio while driving growth activities through documented Account Growth Plans and collaboration with department/industry leads to pursue new opportunities.
• Manage commercial targets, ensure adequate resources for client projects, and collaborate with Hub leads to address any gaps or challenges.
• Possess fluency in all Fundamental Tools, identifying and addressing any gaps to ensure excellent client management standards are upheld.
• Successfully drive growth through new product activations, additional projects, market expansion, and increased media spending, leveraging collaboration with the Hub lead when necessary.
• Shift conversations towards outcomes rather than outputs, effectively articulating the value exchange to clients.

Strategic Project Initiatives:

• Support and advocate for the execution of Client Management best practices across client teams through the effective utilization of Advanced and Strategic Fundamental Tools.
• Maintain accurate account, contact, and opportunity data in Salesforce.
• Monitor client health indicators such as Net Profit Contribution (NPC) and Net Promoter Score (NPS), taking proactive actions to optimize them with the support of the Project Management team and relevant capabilities.
• Cultivate the development and growth of external partnerships (e.g., Google, Facebook, Salesforce, Amazon) by building strong relationships with stakeholders and jointly developing growth plans for clients.
• Foster the career development of team members by supporting up-skilling and coaching other Client Management team members and understanding individual development needs.
• Lead the team in delivering work that showcases client successes and serves as compelling case studies.
• Identify and address any gaps across multiple departments to ensure optimal team functioning and secure client renewals.
• Ensure accurate revenue and pipeline forecasts for assigned clients at all times.

As an Account Director at Jellyfish, you will play a vital role in driving exceptional client experiences, fostering growth, and delivering impactful results. If you thrive in a fast-paced environment, possess strong leadership skills, and are passionate about client success, we invite you to join our team.

The primary function of Project Management in our business is to effectively meet client requirements by overseeing the project process, managing the schedule, and ensuring that the work of our practitioners is delivered in a timely manner, within budget, and in line with both quality standards and client objectives.

The ideal candidate should possess a strong background in Project Management. It is crucial for them to be able to quickly adapt and perform from the start. Given that this is a large and intricate account, encompassing multiple sub-brands, organisational skills and meticulous attention to detail will be vital for their success. Additionally, occasional presence at our client's office will be required, fostering close collaboration with their extended team.

Responsibilities

• Outline project goals, timelines, and budgets.
• Plan, manage, and execute project activities, including documentation.
• Coordinate closely with multi-discipline teams, fostering collaboration.
• Ensure delivery compliance and uphold quality standards throughout projects.
• Facilitate effective communication between internal business units.
• Liaise with clients to understand needs and manage expectations.
• Identify and address potential project risks, devising contingency plans.
• Manage scope and change requests to avoid delays and cost overages
• Monitor project performance, KPIs report, and address issues

Requirements

• Keen learner with a positive attitude, and ability to work independently
• Good analytical and problem-solving skills
• Good organisational and project management skills
• Good communication skills, and ability to work well with teammates as well as those from other business units
• Resilient to work under pressure, resourceful and ability to adapt and manage

Advantageous

• Some degree of familiarity with the following would be preferred but is not mandatory:
  • Website and/ or mobile app management
  • Agile/Scrum project management
  • User experience/User Interface (UX/UI) design
  • Business Process Reengineering
  • Good understanding of copy validation and transcreation is a plus
  • Has experience in managing Paid Media projects (i.e. DV360/SA360)
  • Has experience in managing Google Analytics 4 projects

• 12-month contract (convertible) with completion bonus
• Hybrid
• With SAP experience added advantage

Job Responsibilities:

• Communicate with customers to solve collection issues and gain payment commitments, while building rapport and a positive relationship with global strategic account.
• Check stopped orders report on a daily basis for the assigned region and/or product line. Review the overdue status and risk development of the customer before releasing the order.
• Conduct customer review of the new and existing customers and recommend credit lines according to the global credit policy.
• Work with cash applications team and customer service team to research and resolve short payments/non-payment disputes.
• Attend periodic collection meeting and coordinate closely with regional finance and commercial team to address any escalated collection matter.
• Inform manager of potential problems in the credit review process or collection process and make recommendations for process improvement.
• Perform AR reporting on overdue balances and top accounts as per request from business units.
• Perform other duties and responsibilities as assigned.
• Perform intercompany confirmation at month-end closing.
• Perform other duties and responsibilities as assigned.

• Diploma/Degree in any field
• Min 1 years related commercial collections experience
• Proficient in V-lookup
• Demonstrate clear understanding of basic accounting principles, general ledger, credit practices and collection procedures
• Experience with ERP system - SAP is a plus

Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd

Registration Number: R23118389

EA: 21C0661

• Completion bonus
• Chances to convert/ renew depending on company headcount
• Hybrid

• Permanent position with variable bonus.
• Experience in full cycle of GL.
• Comfortable with high volume in GL.

Job Description

• To be responsible for the financial accounting of companies under the Motors Singapore Group.
• Co-ordinate with shared services centre relating to accounting operations including day-to-day finance operations so as to keep proper accounting records and meetreporting requirements on time.

Job Content

Financial accounting

• Prepare monthly closing journal
• Prepare / Review monthly accounts reconciliations and schedules
• Review monthly inventories ageing report for adequate NRV
• Control chart of a/c, review consistency, control a/c creation and archive
• Review stock take reconciliation
• Assist FM in annual policy renewal review
• Audit review support (External and GCAD review)
• Ensure compliance to accounting standards
• Preparing and submit Benefit in Kind (BIK) - Car and Car-related Benefits
• Annual Statutory Accounts, XBRL

GST and Tax

• Review GST submission workings and GST reconciliation test
• Prepare tax & deferred tax computation for accounting provision
• Finalise corporate tax computations for review by HO and tax consultants

Fixed Assets and Capex

• Review and maintain record for capex for new / replacement of fixed asset requisition
• Maintain asset register
• Maintain demo car record for every franchise and prepare costing for demo disposal and registration Capex

IT Matters

• Implement and test new programs developed to ensure that they function correctly based on our requirement.
• Set up parameters and interfaces in GDMS for new models and/ or franchise.

• Qualifications - Diploma holder in Accounting & Finance with 4 years of working experience or Degree holder in Accounting & Finance with 2 years of working experience
• Good Excel skills
• Able to work in fast-paced environment

Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd

Registration Number: R23118389

EA: 21C0661

• Permanent position
• MNC and fast-pace environment
• Variable Bonus

• 12-month contract (convertible) with completion bonus
• Hybrid
• With SAP experience added advantage

Job Responsibilities:

• Communicate with customers to solve collection issues and gain payment commitments, while building rapport and a positive relationship with global strategic account.
• Check stopped orders report on a daily basis for the assigned region and/or product line. Review the overdue status and risk development of the customer before releasing the order.
• Conduct customer review of the new and existing customers and recommend credit lines according to the global credit policy.
• Work with cash applications team and customer service team to research and resolve short payments/non-payment disputes.
• Attend periodic collection meeting and coordinate closely with regional finance and commercial team to address any escalated collection matter.
• Inform manager of potential problems in the credit review process or collection process and make recommendations for process improvement.
• Perform AR reporting on overdue balances and top accounts as per request from business units.
• Perform other duties and responsibilities as assigned.
• Perform intercompany confirmation at month-end closing.
• Perform other duties and responsibilities as assigned.

• Diploma/Degree in any field
• Min 1 years related commercial collections experience
• Proficient in V-lookup
• Demonstrate clear understanding of basic accounting principles, general ledger, credit practices and collection procedures
• Experience with ERP system - SAP is a plus

Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd

Registration Number: R23118389

EA: 21C0661

• Completion bonus
• Chances to convert/ renew depending on company headcount
• Hybrid

• Permanent position with variable bonus.
• Experience in full cycle of GL.
• Comfortable with high volume in GL.

Job Description

• To be responsible for the financial accounting of companies under the Motors Singapore Group.
• Co-ordinate with shared services centre relating to accounting operations including day-to-day finance operations so as to keep proper accounting records and meetreporting requirements on time.

Job Content

Financial accounting

• Prepare monthly closing journal
• Prepare / Review monthly accounts reconciliations and schedules
• Review monthly inventories ageing report for adequate NRV
• Control chart of a/c, review consistency, control a/c creation and archive
• Review stock take reconciliation
• Assist FM in annual policy renewal review
• Audit review support (External and GCAD review)
• Ensure compliance to accounting standards
• Preparing and submit Benefit in Kind (BIK) - Car and Car-related Benefits
• Annual Statutory Accounts, XBRL

GST and Tax

• Review GST submission workings and GST reconciliation test
• Prepare tax & deferred tax computation for accounting provision
• Finalise corporate tax computations for review by HO and tax consultants

Fixed Assets and Capex

• Review and maintain record for capex for new / replacement of fixed asset requisition
• Maintain asset register
• Maintain demo car record for every franchise and prepare costing for demo disposal and registration Capex

IT Matters

• Implement and test new programs developed to ensure that they function correctly based on our requirement.
• Set up parameters and interfaces in GDMS for new models and/ or franchise.

• Qualifications - Diploma holder in Accounting & Finance with 4 years of working experience or Degree holder in Accounting & Finance with 2 years of working experience
• Good Excel skills
• Able to work in fast-paced environment

Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd

Registration Number: R23118389

EA: 21C0661

• Permanent position
• MNC and fast-pace environment
• Variable Bonus

• Permanent position with variable bonus
• Candidates with no experience are welcome
• Opportunities to travel abroad for business purposes
• Effectively bilingual in English and Mandarin due to business needs. Other spoken language is an added advantage

Roles & Responsibilities:

• Handle existing customers’ account and look for new customers
• Handling enquiry, negotiating price, preparing quotation, order and delivery
• Support distributors in market development, products knowledge and commercial requirement
• To review the distributor’s performance periodically and make recommendations for sales improvements and distributors’ motivation
• Participate or visit trade fairs worldwide
• Identifying & generating new business opportunities within assigned territory
• Visit clients of existing markets and potential customers in new market
• Working closely with IP Lawyer and Clients for taking action against infringer of company’s trademarks and products
• Perform any other duties or ad hoc projects assigned

• Degree Holder in Marketing / Business
• Travelling required
• Resourceful, meticulous and independent
• Energetic with high level of initiative and dedication
• Possess good communication and strong analytical skills
• Effectively bilingual in English and Mandarin. Other spoken language is an added advantage

Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd

Registration Number: R23118389

EA: 21C0661

• Permanent position
• Variable bonus
• Opportunities to travel abroad for business purposes

• Permanent position with flexi benefits
• Shift allowance + transport allowance
• Willing to work shift
• Degree holder major in Chemistry / Chemical lab testing experience
• Candidates with no experience are welcome

Job Description

• To continuously plan, organise and perform routine QC analysis of incoming material, in-process and finished process samples in accordance to documented testing methodology. Planning and co-ordination of the workload is required to meet the demands of other departments and the wider business.
• To be responsible for making daily decisions on any QC results, problem solving skills are required to ensure only true results are accepted which could have a minor impact on the business.
• Proactively identify and initiate continuous improvements to products and systems used within QC.
• To carry out short term projects involving non-routine analysis (upto six months). This includes customer complaint investigations which requires problem solving which could be based on vague information, involving multiple departments and knowledge of the site products.
• May be responsible for calibration of equipment and maintenance of the records follwing routine procedures.
• To liaise and communicate daily (both verbal and written) correct results and information to the appropriate departments in a timely manner. Accurate results and attention to detail ensures that the customer receives the correct quality of product to their specification requirements. This minimises the number of quality complaints and claims from the external customers.
• Role holders provide guidance to plant operators when in the laboratory and assume full responsibility of the QC laboratory outside of standard working hours. To work with no supervision outside normal hours.
• Decision making that impacts other departments will be through referral to line managment or shift managers (or equivalent) outside normal hours.
• To supervise and train new members of the department together with providing information and awareness of products and test methods.
• The role requires the job holder to have a good knowledge of site analytical techniques.

• Degree holder major in Chemistry, candidate with no experience are welcome to apply
• With Chemical lab testing experience added advantage
• Willing to work in shift
• Willing to work at Seraya, Jurong Island

Kindly be informed that only shortlisted candidates will be notified.

Triton AI Pte Ltd

Registration Number: R23118389

EA: 21C0661

• Permanent position
• Flexi benefits
• Shift allowance + transport allowance
• Open to candidates with no experience (Must be major in Chemistry)
• MNC environment

• 12-month contract (convertible) with completion bonus
• Hybrid
• With SAP experience added advantage

Job Responsibilities:

• Communicate with customers to solve collection issues and gain payment commitments, while building rapport and a positive relationship with global strategic account.
• Check stopped orders report on a daily basis for the assigned region and/or product line. Review the overdue status and risk development of the customer before releasing the order.
• Conduct customer review of the new and existing customers and recommend credit lines according to the global credit policy.
• Work with cash applications team and customer service team to research and resolve short payments/non-payment disputes.
• Attend periodic collection meeting and coordinate closely with regional finance and commercial team to address any escalated collection matter.
• Inform manager of potential problems in the credit review process or collection process and make recommendations for process improvement.
• Perform AR reporting on overdue balances and top accounts as per request from business units.
• Perform other duties and responsibilities as assigned.
• Perform intercompany confirmation at month-end closing.
• Perform other duties and responsibilities as assigned.

• Diploma/Degree in any field
• Min 1 years related commercial collections experience
• Proficient in V-lookup
• Demonstrate clear understanding of basic accounting principles, general ledger, credit practices and collection procedures
• Experience with ERP system - SAP is a plus

Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd

Registration Number: R23118389

EA: 21C0661

• Completion bonus
• Chances to convert/ renew depending on company headcount
• Hybrid

• Perm
• With 3 years of lease management experience in processing backend leasing documentation/managing high volume document experience added advantage
• Strong admin working in legal/law firm processing contracts/processing agreements or legal letters are welcome to apply.

Job Description

• Manage and administer leases in a portfolio of Office/ Logistic properties
• Responsible for management of leases which includes preparing and checking lease documents, checking and activation of contracts, preparing and maintaining tenancy schedule
• Responsible for lease documentation, audit checks on leases and tenants, arrears management, tenant and other related lease management functions
• Enter information and data into the system and maintain the database, as well as monitor the status of lease documents
• Execute the arrears management process in collecting payments from tenants of a portfolio of properties, prepare arrears report on a regular interval
• In charge of tracking security deposit, monitor submission of gross sales turnover reports and audited sales reports by tenants and adjustment of audited sales
• Covering of administrative duties

• Possess a Diploma in relevant courses
• Minimum 3 years of relevant experience
• Strong admin that does contracts and work in legal/law firm will have added advantage
• Possess retail backend leasing processing background will have added advantage
• Proficiency in Microsoft Word and Excel are essential
• Experience in SAP will be an added advantage
• You should be meticulous, diligent, a team player, independent and process initiative. Other key attributes include excellent communication and interpersonal skills

Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd
Registration Number: R23118389
EA: 21C0661

• Permanent position
• Variable Bonus
• Hybrid

• Perm
• Portfolio: Manage leasing for flatted factories, data centers.
• Must have industrial leasing with min 4 years
• Preferably with flatted factories/data center experience

Job Description

• Lead and manage the leasing team to maximise occupancy for the industrial properties.
• Formulating and implementing strategies to maximise rental and occupancy of the properties within the Company’s industrial portfolio
• Securing new tenancies, identifying market segments and prospects, managing lease renewals with existing clients, and liaising with property agents
• Conducting market research of competitors and market benchmarks of rentals and occupancy cost
• Managing tenancy related issues, compiling occupancy and rental reports and other related lease management functions including but not limited to budgeting (2 times in a year)
• Carrying out substantive business development work to secure new tenancies prospects; identify market segments and provide lease management support
• Support Manager in preparing annual rental budget, rental forecast as well as monthly management reporting

• Bachelor of Science in Real Estate, Property Management, Estate Management, Business, Marketing
• At least 4 years of relevant experiences in marketing and leasing
• Sound understanding of the real estate industry with an extensive network of contacts
• Strong presentation, negotiation and effective interpersonal skills
• Candidates who are registered as Salespersons under the Estate Agents Act (EAA) or possess qualifications equivalent to Real Estate Salesperson (RES) examination will have added advantage

Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd
Registration Number: R23118389
EA: 21C0661

• Permanent position
• Hybrid
• Variable Bonus

• Perm
• Must have at least 5 years of Quantitative Research and team management experience
• Strong communication and presentation skills
• Highly comfortable dealing with large datasets and familiarity with scripting

Job Description

• Demonstrate thought leadership across all levels
• To confidently lead a small team of researchers
• Develop junior members on critical thinking and computational thinking skills
• Able to solve problems creatively, and pivot responsively to operational changes
• Conducting presentations of research results and analyses
• Strong in articulating concepts and ideas in clear and precise manner
• Deployment of adjacent teams for operational work
• Scripting, processing and delivery of accurate survey datasets to clients
• Maintaining excellent relationships with all stakeholders

• Any Bachelor’s degree. (Majors in Mathematics, Engineering, Business, Science, Computing, or any numerical fields preferred)
• At least 5 years of working experience, with leadership roles
• Excellent presentation, communication and public speaking skills
• Analytical with attention to details
• Highly comfortable dealing with large datasets using software (eg. SPSS, R, Python, Power BI etc.)
• Competency with Microsoft Office, and intermediate to advanced skills in Powerpoint and Excel
• Familiarity with scripting and data collection platforms (e.g. WinCATI, Sensus, Forsta) an added advantage
• Fluent in English and one or more of the following languages - Chinese, Malay or Tamil (to handle multilingual stakeholders)
• Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd
Registration Number: R23118389
EA: 21C0661

• Variable Bonus
• Hybrid
• Birthday leave
• Company medical and insurance

About the job

Reporting to the Checkout Manager and Team Leaders, you ensure an easy-buying experience for IKEA customers in a high volume and fast paced environment throughout the complete payment process by ensuring the check-out service is efficient for the customer and ensuring payments are handled in a reliable, accurate and friendly way.

Your assignment

• Assist in the opening and closing of the check-out counter, which includes and but not limited to cash handling and deposit.
• Support customers with their enquires and help resolve escalated issues with customers
• Assist customers to scan products, operate scanning equipment and fix transaction technical issues
• Handles cash transactions and receive and process all payments according to standard operating procedures
• Completes, process and maintain applicable paper work and records to maintain cash registry accuracy.
• Support the administration process in cash office in accordance to the standard operating procedures and compliance.
• Understand the department standard operation procedures and conforms to ensure compliance to department audits
• Support the department in achieving its KPIs and main actions.
• To multi-task and support other functions with the Customer Relations Department, when required

About prePO

Commitment required:

• Internship period of 4 months (September to December 2024)
• Internship can start earlier in July/August (ending December) if required for credit bearing internship
• Preferably Full time (5 days a week) or Part time minimum 3 days a week

Your role:

• Learn about the general (re)insurance
• Handle reinsurance pricing tools
• Conduct pricing pre-analysis
• Be embedded in the pricing and underwriting teams

• Ownership of a suite of client loan portfolio's and act as first point of contact for those clients
• Daily portfolio maintenance through processing lifecycle events and restructurings
• Review and set up of new securities or deals including any relevant attributes
• Provide reporting services to internal and external stakeholders
• Provide reporting and support the client operations team during the valuation cycle
• Position substantiation on a periodic basis for each portfolio
• Provide support to Team and Department management by participation in projects and resolving ad-hoc queries

Your Career

You will center your role on relationship management to achieve measurable results in increased revenue, market share, and depth within each partner sales team. Your success in this role will span the creation and execution of unique business plans with each focus partner . You’ll be measured primarily on the execution of the joint business plans . You’ll be working within all levels of large partner organizations and possess a commitment that focuses on developing strategic partnerships based on a long term, “outcome where everybody wins” strategy. 

Your Impact

• Engaging with key stakeholders (Regional Cloud GTM Teams, Regional Channel Directors, Channel Business Managers, etc.) build and execute on a JAPAC Prisma Cloud Ecosystem plan

• As part of the overall plan, identify and recruit new partners who will see Prisma Cloud as a relevant solution in their go-to-market strategy and which have the largest impact 

• Develop and execute business plans driving all aspects of the partner relationship to maximize growth opportunities and ensuring partner is well-positioned to deliver successful customer implementations and recommendations

• Work well in a team environment to ensure partner and customer satisfaction

• Design compelling value proposition that inspire partners to promote our solutions 

• Work with select partners and help them build a services catalogue around our cloud security offerings

• Provide clear and consistent communication across the region with your dedicated partners to build strong partnerships throughout your assignment

• Lead regular business performance and relationship reviews with senior management and various stakeholders 

• Build and maintain activity of performance reports and activity dashboards

The Lobby Ambassador is responsible in managing various aspects of the Lobby operation in the delivery of the Raffles Hotel Singapore’s service experience throughout the entire guest journey.

Primary Responsibilities

Executes Core Tasks of the Lobby Operation

• Delivers the Raffles Hotel Singapore guest experience through a seamless flow of processes and in close cooperation with the Raffles Butler.
• Provides a first-class arrival experiences for all residents including a seamless and personalised check-in experience. Closely assists the F&B team in welcoming and accommodating/seating restaurant patrons.
• Ensures the smooth running of the Lobby operation by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Upholds a flawless impression and perception of the Raffles Hotel Singapore products and colleagues.
• Addresses any security incidents and guest complaints to the Lobby Operations management team and reacts proactively when suitable and appropriate.
• Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Handles Cashier and Lobby Operation Coordinator Duties

• Accurately executes cashiering and billing duties in coordination with the Raffles Butlers and cooperates closely with the Finance team.
• Acts as Lobby Operation Coordinator to handle administrative tasks and to ensure the smooth lobby operation and the completion of all essential preparatory tasks prior to guests’ arrivals.
• Responsible for the timely pre-arrival correspondence cycle within the Lobby Operations team.

Maximises the outcome of upsell and cross-sell opportunities

• Executes the annual upsell strategy and achieves all goals as set by management.
• Cooperates with all departments and divisions in promoting inter-hotel sales and in-house facilities for Residents, F&B patrons and visitors.

Seeks constant improvement of quality in product and services

• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Forbes 5 star / Leading Quality Assurance (LQA) standards, and aims to achieve the scores and goals set by management.
• Participates in the handling and follows up of any security incident and guest complaint together with the Lobby Operations management team and always reinforces hotel values.
• Adheres to Workplace Safety and Health (WHS) policies and procedures.

Purpose:
The Data Center Technician II will support the Operations group in monitoring systems & applications, troubleshooting software and solutions, as well as assuring the operations environment is up and running. 

Essential Functions: 
Monitor and respond to System Alerts
Troubleshoot and resolve Support Tickets as prioritized by the Platform Captains
Perform service restarts on servers
Analyze system logs for troubleshooting and identifying system improvements
Provide internal, cross-functional communication with Cardinal Customer Service(s) and production engineering to provide updates
Escalate issues internally as needed
Open and manage support tickets with third-party vendors
Assist in setting up deployment and automation
Execute automated tests

Additional Responsibilities:
Other daily operations tasks as assigned 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

What an Analyst, Service Delivery does at Visa:

The Service Delivery team is a talented team of professional services organization responsible for overall technical program management and implementations, with a focus on implementation services provided to Clients, including but not limited to, enabling a broad range of products and solutions, supporting complex processing modifications, and general tactical initiatives for Visa clients across the Asia Pacific (AP) region.

This position serves as Visa Project Manager for implementation services provided to Clients, including but not limited to, enabling a broad range of products and solutions, supporting complex processing modifications, and general tactical initiatives for Visa clients across the AP (Asia Pacific) region.

This is an individual contributor responsible for solving complex problems, serving to gather and document project requirements while providing client consultative guidance on Visa regulations, fees, features, and functionality. 

In this role, you are expected to:

• Lead and execute high quality project management support to Visa clients and processors to ensure client expectations are met in line with agreed timelines
• Coordinate directly with clients to analyze card program setup requirements to implement Visa products and services to support the business and formulate implementation solutions 
• Confidently manage client projects in parallel to product developments and a changing landscape 
• Build and enhance positive working relationships with key Visa client institutions, processors, and internal stakeholders
• Be able to communicate complex, technical concepts in a focused and well-organized manner 
• Be able to learn and acquire knowledge in modern technologies in keeping step with market developments 
• Good analytical skills, not just for problem analysis, but to use technical acumen for reviewing appropriateness of technical or project documents and in integrating systems solutions 
• Prepare and maintain detailed project plans, risk or mitigation plans, status reports, and issues logs to enhance internal and external communications
• Represent client system and operational requirements to internal Visa organizations
• Be an active contributor in a high-performing, supportive, and inclusive team culture
• Constantly create good functional collaboration with internal and external stakeholders, by being able to speak confidently with a professional demeanor 
• Be accountable for delivering agreed objectives. Be responsible for own workflow assignments and must be able to take the initiative to resolve problems and ensure delivery on commitments, leveraging your immediate manager for guidance and direction where needed
• Coordinate internal Visa resources to ensure delivery on commitments 

Why this is important to Visa:    
The role works across a breadth of internal and external stakeholders to achieve the stated project objectives. If required, this role escalates projects that are in jeopardy and works with line management within Visa and the Client organization to make decisions that bring needed resources to resolve any issues. The role serves as a technical as well as functional specialist and works independently with guidance only in the most complex situations.  

Projects you will be a part of:

Client implementation projects are the gateway to new business and increased revenue for Visa, as well as being key to helping our clients achieve their business objectives. The team leads project discussions with Visa Clients to achieve a timely and error free implementation of new Visa products and services and add-on of Visa programs. This role is responsible for solving complex problems and taking a broad perspective to identify innovative solutions.

If you are passionate about efficient project delivery that meet key business needs, love to apply your business acumen to solve unique or complex problems and get excited about delighting our clients through successful and efficient project execution, then this is the role for you.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The position is responsible for coordinating and administrating among rooms division team and correspondence with internal and external stakeholders, organization of the divisional work flow, follow-through on pending projects. He/she is to be a part of various aspect of operation in the delivery of the Raffles Singapore service experience throughout the entire guest journey.

Primary Responsibilities

Manages Administration and General Tasks

• Ensures Rooms Division’s smooth daily operation by performing all tasks in adherence with the code of ethics as issued by Raffles Singapore.
• Oversees the daily occurrence of departmental expenses for better control and oversight for the end-of-month profit and loss reconciliation.

• Co-ordinates with colleagues and representatives of other departments to ensure an efficient flow of communication, assists departmental head with administrative duties whenever required/appropriate.
• Ensures all correspondences, messages, e-mails are responded in timely manner, disseminated accordingly, and remains confidential about all matters of such nature.
• Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Executes Core Tasks of Guest Assistance

• Delivers the Raffles Singapore guest experience through a pre & post stay guest correspondence and handling guest inquiry.
• Upholds a flawless impression and perception of the Raffles Singapore products and colleagues.

Deals with Supplier and Maintains Contracts

• Takes responsibility for maintaining contracts related to Rooms division and deals with suppliers when modification is necessary.
• Handles all appointments and keeps track of diaries assigned.

Seeks Constant Improvement of Quality in Product and Services

• Ensures personal awareness of the activities and services within the hotel in order to promote the property and is responsive to guest inquiries.
• Ensures all work is followed as detailed in Standard Operation Procedures (SOP), Raffles Singapore Local Standard Operation Procedure (LSOP)
• Leads the handling and follow up on any security incident, guest complaint, and colleague injured together with the Lobby Manager and always reinforces hotel values.
• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Performs any other duties and responsibilities that may be assigned.

Responsibilities:

• Collaborate with clients, stakeholders, and end-users to gather and analyze business requirements, ensuring a thorough understanding of project objectives.
• Translate business requirements into clear and detailed technical specifications, providing guidance and support to the development team throughout the software development lifecycle.
• Conduct in-depth analysis of existing systems and processes, identifying areas for optimization and improvement.
• Define and document functional and non-functional requirements, ensuring they align with business goals and objectives.
• Perform feasibility studies and impact assessments to evaluate proposed solutions and make recommendations to stakeholders.
• Collaborate with developers, designers, and QA teams to clarify requirements, resolve any ambiguities, and ensure accurate implementation.
• Participate in project planning, estimation, and prioritization activities, providing valuable insights on technical and functional aspects.
• Conduct user acceptance testing (UAT) to validate and verify that developed solutions meet the defined requirements.

Requirement:

• Bachelor's degree in Computer Science, Information Systems, or a related field with 3 to 5 years of experience as a Technical Business Analyst or a related role.
• Experience working in an IT/software development company or in a client-facing consulting role.
• Familiarity with relevant tools and technologies, such as JIRA, Confluence, or similar project management and collaboration platforms.
• Proven experience as a Business Analyst or similar role, with a focus on translating user requirements into technical specifications.
• Strong analytical and problem-solving skills, with the ability to break down complex concepts and communicate them effectively.
• Excellent written and verbal communication skills, with the ability to interact with both technical and non-technical stakeholders.
• Familiarity with software development methodologies and practices, such as Agile or Scrum.
• Strong organizational skills and the ability to manage multiple projects and priorities simultaneously.

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1549345

Triton AI Pte Ltd

License no. 21C0661