Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Internal Code: A24113

What will you do?

• Research and design end-to-end user experience
• Work in cross-functional teams to implement design ideas into prototypes and products.
• Develop and implement processes and guidelines for User Experience
• Conduct product inception with product owners to understand the product requirements
• Develop a sense of empathy with the users, and create usable products through the understanding of design principles, colour theory, and typography
• Conduct focus group discussions and usability testing with citizens to enhance the product
• Work very closely with development teams to ensure design specs are implemented
• Create overall branding and style guides to supplement prototypes for product development

What are we looking for?

• A strong background in Human Computer Interaction, Information Technology, or related field of study.
• Minimum 5 years of relevant experience as a UX Designer, Interaction Designer or related.
• Strong online portfolio of past works demonstrating expertise in creating user-centric designs including concepts, wireframes, prototypes, and design systems
• Experience in planning and conducting user research (e.g., interviews, surveys, usability test), analyse quantitative and qualitative data and communicate insights
• Experience with UX design best practices to design solutions, and a deep understanding of mobile-first and mobile responsive designs
• Experience in HTML, CSS3 or JavaScript and how they inform design and interaction decisions.
• Ability to convey ideas through variety of methods, such as storytelling, storyboards and mood boards
• Good problem-solving aptitude and an analytical mind with a business acumen.
• Excellent communication skills, both verbal and written.

What do we offer in return?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

We are seeking an experienced Tender Manager with strong expertise in electrical engineering and tender management. The successful candidate will be responsible for managing the entire tender process, including reading and interpreting project specifications, preparing Bills of Quantities (BOQ), and ensuring alignment with contract requirements. The ideal candidate should have extensive experience in HT LV, ELV, and knowledge in ACMV/Fire systems, with the ability to work under pressure to meet deadlines.

Key Responsibilities:

• Read and thoroughly understand project specifications and contract requirements.
• Study and interpret technical drawings and design documents, ensuring clear understanding of all technical aspects.
• Prepare and manage the complete tender process from initial inquiry to submission.
• Develop a comprehensive list of the scope of works, major equipment, and materials required for the project.
• Accurately prepare Bills of Quantities (BOQ) for tender submissions, including major equipment and material requirements.
• Conduct cost estimations for all project components and ensure competitive and accurate pricing.
• Liaise with suppliers and sub-contractors to obtain pricing for tender preparation.
• Review tender documents to ensure compliance with the technical specifications, contract requirements, and industry standards.
• Identify and address any discrepancies or inconsistencies in the tender documents.
• Ensure that all tender submissions meet the requirements of the client and are completed within the specified deadlines.
• Work closely with the project teams to coordinate tender-related activities.
• Collaborate with design, engineering, and procurement teams to ensure accuracy and completeness of the tender.
• Communicate with clients, contractors, and other stakeholders throughout the tender process.
• Leverage knowledge in HT LV, ELV systems, and experience with ACMV/Fire systems for effective tender management.
• Provide technical input and recommendations based on electrical engineering experience and project requirements.
• Lead and guide the tender team, ensuring all tasks are completed efficiently and accurately.
• Manage the tender process in a timely manner, meeting submission deadlines even under tight schedules.

Qualifications:

• Degree in Electrical Engineering or a related field.
• Minimum of 5 years of relevant experience in tender management with a focus on electrical systems.
• Proven experience in HT LV, ELV systems, and knowledge in ACMV/Fire systems.
• Strong technical interpretation skills for reading and understanding drawings and specifications.
• Proficiency in preparing Bills of Quantities (BOQ) and cost estimations.
• Excellent organizational and project management skills.

If you are keen to join our dynamic team, please submit your resume in either Word or PDF format to [email protected]. In your application, kindly include the following details:

• Current Salary
• Expected Salary
• Availability
• Reason for Leaving

We appreciate your interest in this opportunity. Please note that only shortlisted candidates will be contacted for further consideration.

By submitting your application or resume, you acknowledge and consent to the collection, use, retention, and disclosure of your personal information by us to potential employers through our services.

EA (23S1595/R23116355).

Responsibilities

Patroling & escorting duties

Monitor CCTV, Fire Alarm System, Carpark system

Observe and report any unusual behavior and conduct of the employees or guests in the Hotel.

Monitor all unauthorized vandalism and removal of property

Report any accidents that happened within the Hotel

Create security and fire safety awareness among staff and guests

Inspect all areas for safety and fire hazard & report on findings

Handle work place incidents and do investigations

1. Responsible for the preparation of architectural detailed shop-drawings and working drawings (Architectural / structural) using Revit and ensuring that design and detail confirms to project construction.
2. Assist Project Team by providing timely BIM Coordination and best knowledge with accurate information for construction.
3. To extract information from 3D Revit and develop the shop-drawings and resolve discrepancies in the drawings with Engineering Department & Project Team.
4. Develop detailed drawings and specifications according to Client-Consultant's needs / request.
5. Develop As-built drawing for submission / handover for project completion to client / consultants.
6. To assist with Tender Bids / Drawings by developing overall floor plans and sectional drawings.
7. To attend Technical / BIM meeting when required.
8. Ensure all required drawing is completed on-time.

The Senior Marketing Manager will be responsible for the strategizing, planning, development and implementation of marketing activities and campaigns for assigned events, spanning trade shows, conferences and awards programs.  The key pillars of the role will involve forging partnerships, audience development, marketing campaign KPIs and people management skills.  You will be a proactive individual with strong communication and project management skills.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

•  Lead the planning and implementation of an integrated customer-focused marketing strategy, optimise all digital channels with demonstrated ability in new marketing / event tech and social media
• Design and execute brand communications strategies and marketing plans for the events, as well as result-driven marketing promotions campaigns
• Track budgets and investments, ensuring financials are managed in an effective manner with regular evaluation of effectiveness and performance metrics
• Manage content, social media, creative and marketing agencies, including management of registration and PR vendors
• Manage partnerships with trade media and partners to extend promotional reach
• Implement a clear communication plan to promote the company's sustainability efforts and educate stakeholders about the impact of event initiatives
•  Support and provide guidance to marketing team
•  Collaborate with other Informa Markets offices to meet event deliverables for JV projects
• Develop agile strategies to enhance audience development through effective marketing and client/partner engagement initiatives
• Work closely with key stakeholders to gather audience and commercial insights, develop a data driven POV on what motivates our buyers, and execute effective, measurable marketing campaigns
   

• Facilitate all software modifications and upgrades as part of the software maintenance to upkeep smooth operations of the system.
• Prepare and review SUCOs / SARs (Access request approval) before obtaining approval from customer

• Reports to O&M Manager & Assistant Manager.
• Deliver service and support to the O&M Team when requested.
• Attend to and manage all software or  hardware related errors.
• Work closely with System Administrator to resolve software and  hardware related issues.
• Diagnose and resolve technical hardware and software issues involving BHS Application, network connectivity and more.
• Gather information and determine the issue by evaluating, analyzing and isolating the details/symptoms.
• Follow standard processes and procedures.
• Identify and escalate priority issues.
• Redirect problems to appropriate resource.
• Reviews all system occurrences to prevent recurrence.
• Coordinate and follow up with  Hotline on all reported cases and communicate to the customer where necessary.
• Interact with the customer to provide and process information in response to inquiries, concerns, and requests about products and services.
• Provide guidance and training to CC room staff on all software related matters.
• Carry out training to staff and conduct practical test during off peak period.
• Coordinate with local equipment supplier/vendors (system related).
• Perform periodically review of system logs, operations report and follow up on action plans.
• Review monthly operations statistics together with the Manager.
• Provide monthly system performance analysis and generate required reports for stakeholders
• Develop and maintain installation and configuration procedures where necessary.
• Maintain operational, configuration, or other procedures where necessary.
• Schedule & deploy firmware updates & patches for equipment (Servers and Network devices) with vendors.
• Stay current with system information, changes, and updates.

The Louis Dreyfus Company Internship Program 2025 is a six-month program that provides students an opportunity to gain hands-on experience in commodity trading industry. The program is designed to equip interns with foundational knowledge and professional skills in one of the company’s business platforms.

As an FFS Intern, you will be introduced to and become an integral part of our Food & Feed Solutions (FFS) team. You will work with experienced professionals in FFS team and interact with colleagues to gain insight into the commodity industry. You will be given the opportunity to collaborate with various stakeholders to develop your own sense of the working environment in the business platform.

Internship duration:

• Between Jan to June 2025

Main Responsibilities:

• Participate in daily commercial and marketing discussion of the desk
• Analyze and enhance logistics related flow
• Develop and strengthen current research processes
• Participate in desk activity data management

Requirements:

• Degree in Economics, Engineering, Computer Science or any other fields of study
• Strong in numerical, verbal, and written communication skills
• Ability to handle multiple responsibilities and to prioritize
• Self-starter with ability to work independently and to take initiative, proactive attitude toward problems
• Ability to work in a high-pressure atmosphere
• Entrepreneurial & humble mindset
• Proficient in programming language (Python, R, etc) and PowerBI

Team Summary

The Risk & Data Solutions team is responsible for leading the strategy, prioritisation, development and delivery of Visa’s product roadmap for all risk and data solutions in the Asia Pacific markets in our Value Added Services (VAS) organisation. The team collaborates with local and global stakeholders to develop and scale Visa’s risk and data solutions for our respective markets.

What a Senior Director Risk Solutions does at Visa:

As the Senior Director: Risk Solutions at Visa, you will have responsibility for the strategy and growth of authorisation and authentication risk solutions in Asia Pacific as these relate to card transactions.  You will have end to end ownership of the product suite, including the development and execution of the product strategy, product delivery, go to market and product performance management.  As a strong collaborator, you will work across multiple internal and external stakeholder groups to deliver against strategic objectives.

You will have a client-oriented mindset with a strong commercial understanding of a network business and application of leading payments technologies for securing payments. Your passion for growing new business and a market-focused approach will enable you to succeed in this role.  You must be able to manage working-level relationships independently while being comfortable to manage difficult conversations with senior level client executives and other stakeholders.

You will lead a high performing team to deliver against ambitious goals, proactively identifying new opportunities for revenue growth and developing creative solutions for complex ecosystem challenges. This role is based in the Asia Pacific Market Support Centre in Singapore.

Specific areas of accountability will include:

• Development and execution of the Asia Pacific Risk Solutions strategy to achieve long term strategic objectives for the portfolio growth

• Ownership of the product revenue targets, actively managing the portfolio performance and taking proactive measures to ensure targets are achieved.

• Ownership of the pricing and commercial strategy for the portfolio including deal structuring and the development and commercialization of product bundles

• Management of key stakeholder relationships in global and regional teams across our matrix organization to ensure the capturing and delivery of AP-specific requirements into global product roadmaps. 

• Planning and delivery of communications and marketing efforts as these relate to the portfolio and being a thought leader and industry spokesperson for Risk Solutions in Asia Pacific

• Execution of key product initiatives working across market and cross-functional teams across the region 

• Delivering exceptional leadership, supporting the development and growth of a diverse and energetic team.

The Senior Director: Risk Solutions will report to the Vice President: AP Risk & Data Solutions.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Team Summary

Visa Consulting & Analytics (VCA) is Visa's consulting division, serving Visa's clients (including card issuers, acquirers and merchants) and solving their strategic problems focused on improving performance and profitability. Drawing on our expertise in strategy consulting, payments, data analytics, marketing, operational and macroeconomics, VCA drives high impact and tangible financial results.

Join us as a Senior Manager, Data Solutions and Analytics and play an instrumental role in steering our Data strategy and delivery of data projects with Visa clients. You will translate analytical insights and used cases into captivating narratives tailored for our clients and stakeholders while offering valuable data advice to support business growth.

What a Senior Manager, Data Solutions and Analytics does at Visa:

• Identify new client opportunities by collaborating with market and regional teams.

• Develop data narratives, case studies and play back results to internal teams across the AP region.

• Grow Presence of Data Science projects with Visa clients across the region.

• Lead Commercialization activities for client data projects across the region.

• Coordinate Data Science initiatives across market and regional accounts.

• Coordinate with client data projects delivery team and project governance.

• Work closely with our different functional practice initiatives and account planning sessions.

Why this is important to Visa

This role will be vital in the growth of our Data as a Service business across Asia Pacific. The role will help to scale, diversify and transform our Managed Services Data capabilities which will support Visa’s business in the region. You will evolve our Data Services to drive uptake and delivery of Data projects. You will own key internal and external stakeholder relationships with Visa teams and our vendors as well as supporting our clients.

Projects you will be a part of:

This role will play a critical role in developing compelling stories from data to drive client actions and optimize portfolio performance. You will be working closely with teams across different regions to build new solutions and ideate approaches for various markets.

Your mission: 

• Communicating with Wise's business customers and helping them over the phone and via email whilst forming valuable, long-lasting relationships. 

• Collaborating internally with operational and product teams to make sure that we are providing the best service and custom solutions for our business customers.

The role will give you the opportunity to:

• Be a Problem Solver: With a customers-first mindset and empathy, enable a smooth customer experience for our business customers

• Go above and beyond the call of duty: work with less supervision and solve complex problems by working with other teams

• Grow through mentoring and side projects with other teams, developing your skills and figuring out how to have a big impact on our customers

• Work with Empowerment - at Wise you get in what you put out so you’ll need to take the initiative when it comes to your career progression

We are looking to welcome a Customer Service Representative to join our Global Customer Service Department. You will work as an integral part of the department by providing outstanding customer service to our internal and external customers and report to the Customer Service Manager. 

Closing Date: Applications will close on 4th Nov 2024.

Applications are shortlisted on a rolling basis, and we will be interviewing alongside advertising. We therefore encourage you to apply at the earliest opportunity.

What you'll be doing:

• Take ownership of customer queries received via phone, email, live chat, and in person through to resolution in line with policies/procedures, KPI and Customer First training best practices. Striving to increase customer satisfaction/first-time resolution and reduce the need for customers to contact.
• Take responsibility for the processing of orders, invoices, quotes, returns, and claims in a timely and accurate manner, responding appropriately and swiftly to queries, problems, and special requests from customers, accelerating these to team leaders and managers where appropriate.
• Resolving product or service problems/queries by clarifying customer issues, determining the root cause of the problem, selecting and explaining the best solution to the problem, expediting corrections/adjustments, and following up to ensure resolution.
• On the back of customer contacts review the customer self-help portals and suggest new content or amendments to the relevant team.
• Managing day-to-day business processes, liaising with other departments where appropriate.
• Suggesting amendments to Standard Operating Procedures (SOP).
• Maintaining knowledge of department policies, processes, procedures, and systems used, developing an internal network to increase knowledge.
• Providing support to team members.
• Active participation in meetings, expressing your viewpoint but also recognizing and listening to others.
• Suggesting improvement ideas and assisting with the implementation of those ideas to improve customer satisfaction, increase productivity, or reduce costs.
• Using Salesforce to manage customer contacts and workflow in line with the SOP.
• Using SAP/Salesforce to manage orders/invoicing.
• You achieve personal objectives and, work to agreed KPIs and targets including quality assurance.
• In addition to the above, this role may also be required to help with projects and workload as determined by business needs and the Manager.

Turner & Townsend Singapore are looking for an exceptional Senior Consultant to join our growing team. The successful applicant will help implement BIM on behalf of our clients worldwide; co-managing the BIM team, leading a team and being responsible for project delivery.

Typically, a qualified professional in multi-discipline with at least 8 year’s relevant experience in infrastructure BIM environment is a key component of the role. The applicant should be familiar with Singapore and ISO 19650 standards and guidelines and be an enthusiastic, proactive self-starters with well-developed communications and analytical skills.

Previous experience working in a BIM environment on a major project or programme would be ideal, evidence of BIM courses and modules would strengthen your application. Expected to be numerate and computer literate, competent with the following ‘model checking’ and ‘model authoring’ software’s:

• Solibri Model Checker
• Autodesk Navisworks
• Autodesk Revit
• Graphisoft ArchiCAD
• Bentley AECOsim
• Nemetschek Vectorworks
• Autodesk Civil3D
• Bentley Synchro
• PowerBi
• MS Office Suit

Core competencies

• Enthusiastic and positive team player - Giving the project team confidence in the use of BIM
• Excellent Communicator – ability to provide clear guidance to the whole project team, to coordinate a successful outcome
• Experience in writing clear, concise requirements and documentation.
• Understanding of design, BIM and procurement, and its application in planning and construction management
• Understanding of BIM Competency Assessments of supply chains
• Proven systematic approach to problem solving and model development protocols
• Proven experience in multidisciplinary working practices and interdependencies
• Proven client facing experience
• Up to date knowledge of BIM technology and interoperability standards / good all round technical knowledge and enthusiasm
• Provide support to the wider business with tender bidding teams to win future work

Specific duties

Portfolio Management

• Is the responsible for the client’s Building Information Modeling global implementation
• Provide guidance for BIM implementation to projects to evaluate options and opportunities in order to make the most of return on investments
• Managing supply partners to ensure successful delivery on client’s requirements for projects

Governance

• Responsible for BIM standards development, implementation and enforcement in adherence to ISO 19650
• Automate project management routines in BIM to support standards and productivity through BIM collaborate
• Chair BIM coordination meetings to communicate and track supply partners performance to meet client’s requirements

Vendor onboarding

• Ensure all vendors are onboarded to common data environment, BIM collaborate for document sharing and collaborate.
• Assess project teams BIM competency, advising the development of the project BIM Execution Plans and approving on behalf of Client where necessary.
• Manage users access to the common data environment, BIM Collaborate
• Ensure that the project team members are using the common data environment to facilitate coordination throughout the PD&M phases.
• Facilitate onboarding training for supply partners.

Process

• Define and own BIM execution plan for integration with supply partners
• Collaborate with PMO, RDMs, ISC, Project team, Supply Chain Management, Supply Partner Management to ensure that BIM activities for projects are carried out and meet the goals that have been set in the EIR document
• Lead implementation of 3D visuals to engage customers in spatial decision making
• Understand technology standards and policies to drive onboarding process and deliver required

Training and Development

• Train and oversee the day-to-day activities of the global production hub teams and supply partners to ensure BIM standards are maintained in the creation of the BIM model and documentation
• Conduct internal continuing education for global production hubs
• Maintain high level of competency of software through continued use and training
• Research, develop and implement areas of new technology, process and emerging best practices.

Information management

• Provide quality control for completeness and adherence to company standards
• Develop and enforce BIM documentation workflow process standards as per ISO 19650 standards
• Review BIM deliverables to ensure production consistency across all projects globally

THE CONTEXT _________

Benefit Cosmetics is one of the world’s top beauty brands. Since the opening of its first makeup shop in San Francisco in 1976, Benefit Cosmetics has playfully shown that “laughter is the best cosmetic”. We create instant beauty solutions that make customers smile… And we’ve been shaking up the industry for over 40 years.​ Join us for the opportunity to raise the pink flag in SEA and craft the future with us.

YOUR IMPACT _________

• Responsible for product management including category analysis and product performance, forecast and allocations, in charge of product assortment in the region and work closely with VM Team on planograms
• Possess a unique blend of business and marketing savvy; big-picture vision. You will be fully responsible of product management in SEA & India in partnership with Regional and Local Markets. To succeed in this role, the candidate is a strong product & marketing professional with a clear understanding of consumer marketing especially in beauty. The ideal candidate is entrepreneurial & independent, possesses the ability to think strategically and analytically, enjoy work and getting through the good, the bad and the fab…with laughter and fun
• Regional/Country: SEA & India; direct manage Singapore and Malaysia

YOUR MISSION _________

• Responsible for product performance and category analysis including analyzing sell-in/out information for SEA & India on monthly basis, Beaute research data, competitor analysis as well as qualitative feedback from markets to identify regional needs and opportunities
• Lead & manage new launch, limited editions, TOA & samples and promo sets forecast and allocations in alignment SEA Senior Marketing Manager based on business & marketing ambitions, consolidate new launch forecast feedback and ensure local markets to place order TOA & samples orders in timely manner
• In charge of new launch sales tracker and feedback, monthly reports submission and consolidation of market reports. Partner with SEA Marketing Executive to work on new launch full recap report presentation
• Work together with Commercial Team and SEA SMM to identify & propose BOTF Assortment for Sephora based on Minis strategy and sales potential
• Manage new product regulatory & registration in Singapore and Malaysia in coordination with Registration Team from JV Partner to ensure timely registration before launch, update new product registration masterfile
• In charge of Sephora Brand Planning Template submission and OMNI NIF creation
• Update product assortment list, work with VM team on planograms and promo set stickers
• Monitor new product supply in partnership with SEA demand planner, report product QA issues to HQ

WHAT WE OFFER   _________

• A challenging role in a fast moving, ambitious environment, with daily learning opportunities and passionate team members.
• Beyond this role, your development is a pillar of our ambition. Benefit Cosmetics, as part of LVMH, offers a Career perspective with a worldwide presence and continuous growth within 75 distinguished Houses.

Senior Principal Recruitment Consultant – Technology (Singapore)

Frank Recruitment Group (FRG)

FRG is seeking experienced recruitment professionals with a passion for the fast-paced world of tech to join us in our vibrant office in the heart of Singapore. We are a pure play technology recruitment company and we pride ourselves on being the go-to talent solutions partner within the cloud technology arena (Microsoft, AWS, Salesforce). We are owned by TPG Capital, a multi-billion dollar US private equity firm and currently operating within 20 strategically placed offices in the USA, EMEA, and APAC region.

You will be a vital part of our newly transformed APAC business with an ambition to disrupt the marketplace and grow itself in the region.

Who we’re looking for

• Proven billing success in a 360 recruitment role (bonus if you are in the tech space)
• Passion for high touch sales
• Entrepreneurial DNA to develop specialised core markets
• Solid interpersonal and relationship building skills
• Ability to work independently and collaboratively in a team environment
• Excels in a high-performing environment

What’s on offer?

• Differentiated recruitment blueprint to set you up for success
• Lucrative uncapped commission structure
• Comprehensive and ongoing training in all aspects of the job
• Clear progression pathway tailored to your career goals
• Collaborative and fun environment
• Extensive rewards and incentives

Apply now to become part of an unstoppable journey to be proud of!

Frank Recruitment Group is an equal opportunities employer that values a diverse workforce and the contribution each individual makes. We are committed to promoting equality and diversity and creating an inclusive environment for all.

Job Description & Requirements

• Design, install and configure internal and customer facing servers, network devices and firewalls.
• Proactively manage and maintain server, network and firewall systems
• Administer and support core Microsoft, Cisco, Citrix and VMware technologies
• Develop and implement project plans, risk assessments and contingency plans
• Design and implement monitoring, configuration management and reporting functions that will make a hands-off environment
• Define and document best practices and support procedures
• Provide after-hours support for Infrastructure related emergencies as well occasional weekend maintenance
• Maintain inventory and asset configuration documentation
• Assist with hardware, firewall, telecom and software vendor evaluation, recommendation and negotiations Mentor / cross train team members on existing and new technologies
• Carry out special tasks at Management's direction
• Interact with customers and staff at the technical level, as required.
• Other duties as assigned.

Minimum Requirements:

• Bachelor’s degree in computer science (or related area) preferred.
• Microsoft Certification (MCSE) or equivalent certification in relevant programs desired.
• Advanced knowledge of Windows Server (2003/2008) /desktop Operating Systems (XP/7)
• Managing in excess of 50 Windows Server infrastructure
• Managing deployments/rollouts · Managing large scale Citrix/2X/Terminal Server installations
• Managing server virtualization technologies like VMWare Server/ESX or Microsoft HyperV/Virtual Server
• A solid understanding of LAN/WAN networking
• Cisco Certified Network Associate or Professional -CCNA/ CCNP MCITP Server
• Group Policy design and configuration
• Microsoft IIS administration and configuration
• Migration of Exchange 2003 to Exchange 2010
• Active Directory/LDAP user and group administration
• Ability to troubleshoot network issues including back bone infrastructure issues
• LAN Routing and Switching design, configuration and troubleshooting (VLANs, IP Subnetting, 802.1Q trunks)
• Strong communication and documentation skills
• Flexible and able to adapt to a rapidly changing environment
• Must be organized and have the ability to manage projects of varying length
• Positive, self-motivated individual who can complete tasks independently
• Must be a team player

COMPANY DESCRIPTION

Since October 2011, Thye Hua Kwan Moral Charities (THKMC) was incorporated as a charity with an IPC status to provide multiple social and welfare services to the community at large.

THKMC provides assistance to the various groups in our community through more than 60 programmes and services for the elderly and the sick, families, persons with disabilities, and children. We help anyone in need with full respect to their race, colour, creed, language, culture and religion. We have more than 90 programmes and services, reaching out to more than 55,000 people in the community.

Together, as ONETHK Empowering the Community.

RESPONSIBILITIES

The Psychologist reports to Executive Director/Operations Head

A Psychologist's typical work involves applying methods and conducting tests to assess the client's needs, devising treatment plans and delivery of intervention, monitoring a client's progress and carrying out research.

The Psychologist must be prepared to work with people experiencing a wide range of psychological conditions which includes depression, anxiety, social problems, addictions and challenging behaviour.

Responsibilities include but are not limited to the following:

• Provide and facilitate psychological assessments to help clients process their psycho-emotional needs
• Provide counselling and other clinical services for clients
• Provide psycho-education on mental health and conduct other support programmes to help clients cope with their psycho-emotional and relational issues
• Prepare psychological reports for holistic and integrated case management.
• Assist and conduct research project annually to enhance the quality and effectiveness of services and programmes offered to clients
• Contribute actively to resource library and online knowledge depository especially on clinical, research and psychological issues/materials
• Adhere to established SOPs, policies, procedures and Code of Conduct of THKMC and Agency.
• Strive towards achieving all KPIs and outcomes set by our sponsors and organisation
• Undertake to keep oneself well informed of the updated industry guidelines and develop new skills and knowledge that are necessary for the job.
• Initiate and drive continuous work improvements through the research and evaluation. Champion for evidence-based practices
• Other roles and duties as assigned.

• Minimum Master's Degree in Psychology from a recognized institution
• Experienced in trauma practice and functional family therapy OR mental health concern
• Observant, analytical with caring attitude
• Desire to improve the lives of others
• Excellent communication skills
• Ablity to convey sensitive information to clients, clients' families and collagues

Who we are

At Open Government Products, we are an experimental tech team within the government, committed to improving society through technology. We’re passionate about solving complex problems, designing for public good, and building delightful digital experiences that have a lasting impact on society.

Our multidisciplinary team of engineers, designers, and product managers build products that make public services more intuitive, efficient, and impactful. We rapidly prototype, test, and launch solutions that address real societal challenges, bypassing bureaucracy to deliver change where it matters most.

Projects like Data.gov.sg, Parking.sg, FormSG, and Vaccine.gov.sg are just a few examples of how we've made a difference in the lives of citizens. You can learn more about our products on our website.

Products we’ve built

You can read about all our products at open.gov.sg/products. A few examples:

• Covid-19 vaccination system – Book vaccine appointments at clinics nationwide
• Data.gov.sg – Open data repository with real-time APIs
• Parking.sg – Pay for parking and extend your time-slot in seconds
• FormSG – Form manager that has eliminated most paper forms in government, with pioneered zero-knowledge features
• Isomer – Static government websites at a fraction (10%) of the cost

The role

As a Lead or Principal Product Designer, you will play a pivotal role in shaping the design direction of critical government products, ensuring they are user-centred and strategically aligned with policy goals. You will spend about two-thirds of your time on hands-on design work, leading efforts for highly complex products or platforms, translating user insights into refined and intuitive experiences. The remainder of your time will focus on design strategy, mentorship, and leadership, depending on your career aspirations and the team's needs.

Your impact will extend across the organisation—whether it's simplifying disconnected services, elevating the design craft of your team, or driving organisational design standards that inspire change across multiple government agencies. You’ll use your expertise to solve ambiguous, open-ended problems and create innovative design systems that accelerate productivity and improve the public’s interaction with the government.

Who we're looking for

• Proven experience in product design: We value practical experience and a portfolio that demonstrates your ability to design impactful products and experiences. While specific degrees are less important, we seek candidates with more than 10 years of experience in digital product design.
• Excellence in craft with an eye for details: You possess an exceptional eye for detail and a keen sense of visual design. Your portfolio should highlight your past work and your ability to clearly articulate the reasoning behind your design decisions.
• Passion for user-centred design: You are deeply committed to designing with the user in mind. You bring hands-on experience with user research methodologies and have a strong understanding of mobile-first and responsive design principles.
• Proficiency with design tools: You are highly skilled in Figma and Adobe Creative Suite. Experience with web technologies such as HTML, CSS, and JavaScript is a valuable plus.
• Effective communication: You are adept at bridging the gap between users and engineers, incorporating feedback from non-technical stakeholders and communicating design details clearly to technical teams for seamless implementation.
• Proactive mindset: You are not content with the status quo and are eager to drive change. You take initiative to make things happen, particularly when it comes to pushing for improvements and innovation in government services.
• Commitment to public good: You are motivated by a desire to make a meaningful impact on society. As a public servant, you are willing to challenge political pressures and policies when they do not align with the best interests of the public.

Why work with us?

At Open Government Products, you will have the opportunity to work on projects that make a tangible difference in society. With 70% of our initiatives starting from the ground up, you will have the ownership and freedom to influence products that shape how citizens interact with their government. Join us in using technology for public good, driving innovation, and building a better future for society.

Are you someone who thrives at the crossroads of education, operations, and sales? As the Centre Manager at our leading tuition centre, you’ll take on a dynamic role where you’ll be instrumental in shaping the growth of the centre and ensuring a seamless learning environment for both students and staff. This is more than just a management position—it’s a chance to be part of a community that is passionate about education and student success.

What You’ll Do

• Drive Enrolment Growth: You’ll play a key role in growing our student base by managing inquiries, engaging with prospective parents and students, and showcasing the value of our programmes. You’ll focus on creating meaningful connections that convert into enrolments, helping more students get the support they need.
• Oversee Operations & Efficiency: Manage the day-to-day functions of the centre, ensuring everything from class schedules to resource allocation runs like clockwork. You’ll ensure that both tutors and students have what they need for a productive learning experience.
• Lead a Talented Team: You’ll motivate and guide a team of passionate tutors and support staff, fostering collaboration and communication to ensure the highest quality of education and service. You’ll be the bridge that connects all parts of the centre together.
• Shape the Student Journey: You’ll oversee the onboarding of new students, making sure they feel welcomed and prepared from their very first class. Your attention to their experience will help build long-term relationships and success stories.
• Build Client Relationships: Serve as the primary point of contact for parents and students, addressing concerns and maintaining strong, positive relationships. Your focus on satisfaction will help create a supportive and loyal community.
• Maintain High Standards: Ensure the centre operates smoothly within set policies and regulatory standards, constantly seeking ways to improve processes and efficiency. You’ll also report key metrics to senior management to showcase the centre’s progress.

What We Offer:

• Career Growth Opportunities: As the centre grows, so will your role. We’re invested in your professional development and leadership potential.
• Meaningful Impact: Your work will directly contribute to student success, shaping their academic journey and making a real difference in their lives.
• Skill Development: Gain valuable skills in leadership, sales, and education management—setting you up for long-term success in your career.

Who You Will Be Reporting To and What You Can Learn:

As the Centre Manager, you’ll report directly to the Managing Director / Founder, a highly experienced leader in the education industry. Under their guidance, our tuition centres have become renowned for providing outstanding academic results and a nurturing environment for both students and staff.

What You Can Learn:

• Education Management Excellence: You’ll have the opportunity to learn the ins and outs of running a successful tuition centre, from enrolment strategies to operational efficiency, all while maintaining the highest educational standards.
• Leadership Development: Gain firsthand experience in leading and inspiring a team, fostering a culture of growth and collaboration, and ensuring everyone works toward common goals.
• Client Engagement & Sales Mastery: You’ll learn how to engage with parents and students effectively, transforming inquiries into enrolments, and building lasting relationships that contribute to the centre’s success.
• Operational Strategy: Develop your skills in creating smooth operational processes that scale as the centre grows. You’ll learn how to streamline daily tasks and improve overall efficiency while maintaining a student-focused environment.
• Strategic Growth Planning: Learn how to think strategically about business growth and sustainability, gaining insights into market competition and long-term planning in the education sector.

By working directly with the Managing Director / Founder, you’ll have the unique opportunity to grow your leadership skills, gain deep insights into the education industry, and make a real impact on the lives of students.

Who We’re Looking For:

We’re searching for someone who is passionate about education and has a proven ability to lead teams, engage parents and students, and drive growth. If you’re organised, people-oriented, and excited to take on the challenge of growing a thriving tuition centre, we’d love to hear from you.

Let’s build the future of education together!

Job Description & Requirements

• Ensuring teams work together to deliver quality work to strict deadlines.
• Monitoring construction processes, and providing training and team building sessions are required.
• Ensuring adherence to health and safety regulations at all times.
• Performing equipment, material, and routine site inspections.
• Scheduling regular meetings with vendors, site inspectors, managers, and staff.
• Writing up reports, budgets, project plans, and presenting them to relevant stakeholders.
• Working closely with architects and other professionals.
• Staying up-to-date with safety codes and advancements in construction.
• Assisting with the recruitment and training of new staff.
• Processing paperwork and traveling to multiple sites as required.

Roles & Responsibilities

a) Accountable for customer orders, liaison with mandarin speaking clients and inventory management in the operations function.

b) Distribution of clients information.

c) The role involves packing supplements picked by courier companies.

d) General administrative work.

Skills Required

• Good communication skills -spoken/written English
• Computer skills including Windows, MS Office and Photoshop.
• Good interpersonal skills.

Other Information

• 5 working days per week
• working schedule: 9.00 am to 06.00 pm.
• Salary: S$2,200/- – S$2,600/- per month with CPF
• No age limit.
• Location: Bugis.
• Immediate commencement

Interested candidates are requested to send us your resume by emailing [email protected] and mention in the subject Administrative Assistant. We regret to inform you that only shortlisted candidates will be notified.

About Us 

Refract Technologies is a pioneering technology company based in Singapore, specializing in the development of cutting-edge immersive solutions. Our focus lies in blending advanced augmented reality (AR) and mixed reality (MR) technologies to revolutionize the way people interact with digital environments. We are driven by innovation and committed to creating transformative experiences across industries, from gaming to enterprise applications. At Refract, we foster a collaborative and dynamic environment where creativity, technology, and ambition converge to shape the future of digital interactions. 

The Role 

As a Finance Manager at Refract Technologies, you’ll be overseeing the accounting and financial operations across multiple subsidiaries and ensuring the group’s financial stability. Working closely with the management team, you will develop and implement financial strategies, as well as provide financial insights and analysis for them to make informed business decisions. You will also be responsible for managing the financial team and ensuring compliance with financial regulations.  

If you are committed to understanding and guiding internal financial decisions involving tax minimisation, risk management, budgeting, asset purchase and sales, we want to speak with you. 

Responsibilities 

• Monitor the day-to-day and month-end financial and accounting operations within the group. 

• Drive value within the business through margin enhancement, lowering costs and driving operational efficiencies. 

• Prepare consolidated quarterly management report.

• Execute accurate reporting such as monthly and quarterly management reporting, to analyse options and make financial recommendations. 

• Participate in strategic data analysis, research, and modeling for senior company leadership. 

• Support project analysis, validation of plans, and ad-hoc requests. 

• Manage the company's financial accounting, monitoring, and reporting systems. 

• Oversee and drive Cash Flow Forecasts.

• Ensure compliance with regulatory financial requirements and accounting policies by constantly keeping up to date with existing and new legislation. 

• Strengthening current internal control and process improvement.

• Manage a team of finance executives to manage all accounting procedures for account results. 

• Manage smooth Corporate Tax Filing.

• Oversee GST Review (Quarterly).

Traits We’re Looking For 

• Ability to synthesize large quantities of complex data into actionable information.

• Commercial and business acumen.

• An excellent written and verbal communicator, who can clearly articulate ideas and information to stakeholders both at a highly technical and layman level. 

• Negotiation skills and the ability to develop strong working relationships with various stakeholders. 

• Ability to work and effectively communicate with senior-level business partners. 

• Excellent business judgment, analytical, and decision-making skills. 

• A keen eye for detail and desire to probe further into data. 

• Proven ability to work under pressure and meet task deadlines. 

Skills and Experience Required 

• Bachelor's degree in Finance or Accounting;  

• 5-8 years of experience in accounting and/or financial analysis 

• Knowledge of consolidated financial reporting 

• Experience using accounting software such as SAP or XERO 

• Knowledge on inventory accounting 

Bonus 

• Experience working in a gaming or technology industry 

• CPA certification 

• eXtensible Business Reporting Language (XBRL) Preparations and Filing 

• Corp Sec Experience 

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed in Singapore, Indonesia, Thailand, and registered in Malaysia. We are backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors. And here at Funding Societies | Modalku we live by our core values:

• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.
• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.

We are seeking a passionate and strong leader in Data Analytics and Data Science to lead the strategy, development, and implementation of data-driven solutions across the organization. This role will oversee and manage the end-to-end process, from data collection, analysis, solution deployment and business integration.

What you will do:

• Data Strategy & Vision: Understand key company priorities and translate them into an actionable Data strategy to drive data maturity across the organization, enabling business growth, improve risk management, and enhanced customer experiences. 
• Team Leadership: Lead and mentor the Data Analytics and Data Science domain leads and their respective reportees to develop a high performance data team
• Influence Stakeholders: Partner with cross-functional teams such as Data Engineering, Product, Marketing, Sales, Risk, and Finance to drive data-driven initiatives, align on objectives, and ensure effective execution. 
• Data to Drive Business Impact:  Initiate new opportunities and continue existing projects where data can deliver analytics recommendations to drive key business metrics, and develop processes and frameworks to enable this.  

What we are looking at:

• At least 7+ years of experience in data analytics, data science, or related fields, with at least 3 years in a leadership role. Experience in  Financial Services, Fintech, and/or Tech companies and domain exposure to SME credit risk is preferred.
• Proven experience leading and managing teams in a fast-paced, high-growth company or fintech environment. Experience being a manager of managers is preferred.
• Proficient in SQL, Python or R and data visualization tools (e.g., Tableau, Qlik). Experience selecting and implementing tools for analytics and data science is preferred.
• Ability to translate complex data insights into actionable business strategies and influence stakeholders.
• Excellent communication skills, capable of presenting insights to non-technical stakeholders and influencing strategic decisions.
• Excellent problem solving and critical thinking skills  in a structured fashion
• Strong prioritization abilities according to business needs and constraints.

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

Caxton Associates, founded in 1983, is a global trading and investment firm with offices in London, New York, Monaco, and Singapore. Caxton Associates’ primary business is to manage client and proprietary capital through global macro hedge fund strategies. Assets are managed via a broad mandate to trade in a variety of global markets and instruments.

The role:

We are a leading global discretionary macro hedge fund (the “Firm”) seeking to add a strong candidate to our macro execution desk in New York. The candidate will have a strong analytical background and will be responsible for executing macro trading strategies across a range of products. The Execution Trading team form a pivotal part of the Firm’s global investment team and work closely with Portfolio Managers to provide market information, suggest trade ideas and review liquidity.

• Trade execution across the following products: Fixed Income, Foreign Exchange, Commodities, Credit, Equities: Cash and Derivatives.
• Application and understanding of execution algorithms and EMS
• Analyze large data-sets to guide automation and refinement of execution processes
• Post-trade and end-of-day position reconciliation
• Interface directly with Portfolio Managers, Brokers, Senior Management, Compliance and Risk
• Provide daily market color as well as ad hoc research reports.
• Comply with relevant regulation and procedures.

Experience:

• Execution Trading experience in a similar role within a Bank or Hedge Fund
• Quantitatively focused with strong analytical, investigative, mathematical, and problem-solving skills
• Deep understanding of fixed income markets and bond math
• Excellent interpersonal and communication skills
• Trading experience across multiple markets, geographies, and time zones
• Strong knowledge of execution algorithms
• Data management skills
• Excellent time management and multi-tasking skills
• Ability to work efficiently and independently in a fast-paced environment.
• Operates with the highest degree of ethics and integrity.

We are seeking an experienced Data Engineer with a strong background in Hadoop, Spark, and SQL, specifically within the banking sector. The ideal candidate will be responsible for designing, building, and maintaining large-scale data pipelines and platforms to support critical banking applications and decision-making processes.

Key Responsibilities:

• Data Pipeline Development: Design, develop, and maintain efficient data pipelines and workflows using Hadoop and Spark frameworks to support the bank’s data processing needs.
• Data Integration & ETL: Create ETL processes to extract, transform, and load large datasets into Hadoop ecosystems from various banking systems, ensuring data consistency and accuracy.
• Database Management: Write optimized SQL queries to manage and analyze data stored across relational databases, data lakes, and cloud platforms.
• Data Processing & Analysis: Implement scalable data processing solutions to analyze large datasets, provide insights, and deliver solutions for financial services and risk management.
• Collaboration: Work closely with business analysts, data scientists, and IT teams to ensure data solutions align with banking sector needs, including compliance with regulations and reporting requirements.
• Performance Optimization: Fine-tune Hadoop and Spark applications for performance, improving throughput and reducing latency.

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
• Strong years  experience as a Data Engineer, specifically within the banking or financial sector.
• Proficiency in Hadoop ecosystem tools (HDFS, Hive, HBase) and Spark for large-scale data processing.
• Strong experience with SQL and relational databases such as PostgreSQL, MySQL, or Oracle.
• Familiarity with cloud platforms (AWS, Azure) and containerization tools (Docker, Kubernetes) is a plus.
• Experience in data governance and compliance regulations within the financial industry.
• Excellent problem-solving and analytical skills.

• Salary: SGD 6000 - 9500
• Great Work Culture
• Includes comprehensive insurance for self and family. Includes Specialist and Dental Coverage.
• Includes Standard Annual and Sick Leave

Position Summary:

The Project Assistant is responsible for essential administrative and project support in planning, financial tracking, reporting, business development activity, project management, meeting management, and administrative processing. Working in tandem with the Leadership Team, the incumbent will anticipate needs and deliver on a wide range of requirements that create efficiency for leaders and projects.

This is a dynamic role with exposure to all aspects of our business, that requires an ambitious self-starter with excellent upwards management skills and with aspirations to become a program manager, or specialist in one of our support teams.

Essential Duties and Responsibilities:

• Leading an exceptional standard of proactive, organized and detail-oriented team and project administrative support, striving to evaluate and systematize our administrative support practices and create a world class standard of excellence in efficient administration on our team.
• Using or learning a full range of key systems (CRM, CoPilot, Financial Management System, Knowledge Management, HR Systems) to interrogate, collect and validate data for regular required team reporting, including Utilization Reports, Revenue Reports, Financial Reports, People and HR Reporting, Pilot Technology Reports, Project Reports and Contracting Reports.
• Automate, draft and prepare responses to routine inquires; work with team to automate correspondence and communication, develop systems of prioritization, work with leadership team to optimize team meeting management, agendas, scheduling and documentation.
• Support project teams as needed with project administration and planning including resource utilization tracking and owning project administrative tasks to be delivered on time and to budget. Supporting the project team with a variety of administrative and logistical tasks as needed, including the development and production of program materials
• Meeting management support, including working with teams to lead team efficiency and strong disciplines in team meeting tracking, preparation, agenda setting, follow up and action tracking, and ensuring these disciplines are always proactively observed and used to drive efficiency and effectiveness.
• Supporting key office priorities and strategic initiatives as they arise, including but not limited to, administrative support on marketing campaigns, technology pilots and outbound business development scheduling, travel planning, administrative processing.
• Represent the team confidently, professionally and thoroughly to ensure operational deliverables meet our needs, including interacting with internal colleagues in other regions and with clients.
• Working closely with our executive directors to anticipate and meet all administrative needs related to their roles, exercising strong upwards management to deliver a world class standard of efficient and effective executive support and gaining exposure and involvement in many aspects of our business, acting as an administrative business partner. 
• Support the preparing and shipping of project and method materials, maintaining project items and stock levels. Track and order materials needed in line with policy.
• Provide support with logistics and planning for business travel, client events and team events.
• Act as a point person for financial management of contractor work orders and invoicing.
• Perform other job-related duties and responsibilities as assigned.

Position Knowledge, Skills and Abilities Required

• Administrative and Organization Management Skills

• Able to set priorities, organize and manage multiple tasks independently without prompting. Able to engage multiple team members to prompt, track, plan, gather data and get tasks completed effectively. Ability to deliver, enforce and influence higher standards of excellence where necessary.
• Anticipates needs; takes proactive approach to work; manages upwards effectively including regular communication, service orientation and logging/tracking progress to bring decisions and issues for resolution. Continuous improvement mindset which drives continual innovation in administrative efficiency.
• Strong and assertive voluntarism to solve for team needs, find new solutions, garner input and lead effective engagement to improve the team’s efficiency. Professional, supportive, positive and service-oriented demeanor at all times, with strong business acumen to aid prioritization and client/market-centricity.
• Meets deadlines; manages time effectively; accountable for all aspects of the role; sets guidelines and timelines and holds self and others accountable for delivery to achieve excellence. Strong attention to detail; focused on quality, excellence and professional business acumen.
• Data and numeracy oriented. Ability to use or learn multiple administrative, financial and client IT systems to work effectively and to support with data-driven reporting.

• Client Relationship Management

• Ability to establish professional and personal credibility with colleagues, clients, faculty and venders; owns relationships
• Strong interpersonal and communication skills, confident and ability to engage multiple stakeholders to achieve the most optimal outcomes (e.g. deliverables, tasks or reporting)

• Technical Skills

• Project management capability
• Proficient in Microsoft Office Outlook, Excel, Word and PowerPoint
• Able to learn and work in various databases and systems
• Strong interpersonal skills and the ability to build relationships.
• Customer orientation mindset, sees self as an enabler
• Critical thinker; can think outside the box, problem solve easily and find creative solutions to challenges.
• Learning mindset with the ability to quickly acclimatize and master tools and new systems
• Agile and resilient, can cope under pressure and multitask effectively

Education and Experience Requirements:

• Degree qualified
• Minimum of 1-year administrative experience in a corporate setting
• Project management experience, ideally holding a PM qualification
• Knowledge of Office 365 or other office software systems, preferably with experience of CRM systems, financial management systems and other operational support systems.