Hello, and welcome!

Atlas Consolidated Pte Ltd. owns and operates two brands — Hugosave, a B2C consumer finance app and HugoHub, a Fintech as a Service B2B platform. Atlas is Headquartered in Singapore with an office in Hyderabad, India.

Hugosave

Hugosave is a digital banking application and debit card that puts saving first. Our initial market is Singapore, but regional and global expansion is taking place swiftly. Through our product vision of Better Budgeting, Smarter Spending and Sustainable Saving, together we aim to build a financially healthy and thriving community.

HugoHub

Hugohub is a FAAS platform offering the full banking value chain with a modular approach for B2B clients.

Who are we looking for

We are looking for a People Coordinator to join our team. This role will support a wide range of People activities, including recruitment, onboarding, employee events, record keeping, benefits administration, and employee engagement.

This role is ideal for someone who is passionate about People and loves working in a fast-paced and dynamic startup environment. We are seeking a self-motivated and energetic individual with strong administrative, communication and interpersonal skills.

What a “HR Coordinator/Associate” means to us

There are certain functions and capabilities we believe are essential to the role:

• Assisting with recruitment activities, including posting job openings, screening resumes, scheduling interviews, assisting in shortlisting, and conducting reference checks
• Coordinating the onboarding process for new employees, including completing new hire paperwork, conducting new hire orientations, and ensuring compliance with policies and procedures
• Handle all Work Pass matters, from applications to renewals and cancellations for WP, SPASS, and EP
• Oversee day-to-day HR operations, including administering employee benefits programs, plans including enrollment, changes, and terminations (eg. insurance and wellness)
• Planning and organising in-house or off-site activities, like parties, celebrations and conferences
• Responding to internal and external HR-related inquiries or requests and providing information and assistance throughout the employment lifecycle
• Maintain employee records, related documentation, maintain leave management and ensure accuracy and confidentiality of employee data
• Assisting with compliance activities, including ensuring the organization's compliance with employment laws and completing required reporting
• Supporting the development and implementation of People initiatives and systems
• Coordinate with IT support-related matters
• Provide exceptional experience to employees and managers, and assisting to resolve issues in a timely and professional manner
• Handle general administrative duties and ad-hoc projects. 
• Other People-related duties as assigned
• Propagating our purpose, mission, vision and values

What Skills/Knowledge/Experience You Need

Skills and capabilities we believe are highly relevant include:

• Bachelor's degree in Human Resources, Business Administration, or related field
• 2-4 years of HR experience, preferably in a startup or fast-paced environment
• Ability to thrive in a fast-paced and dynamic environment and adjust to a startup's quickly changing needs
• Knowledge of employment laws and other compliance issues
• Strong administrative and organizational skills with attention to detail
• Excellent communication and interpersonal skills
• Ability to prioritize and manage multiple tasks and deadlines
• Proficiency in MS Office, HR information systems, and other relevant software applications
• Good to have experience with recruitment and onboarding
• Familiar with Excel and data management, including tracking employee data, generating reports
• Ability to handle sensitive and confidential information with professionalism and integrity
• Passionate about creating a positive work culture and employee experience
• Ability to work independently and collaboratively in a team environment
• Self-motivated with a proactive and can-do attitude

Skills & Competencies

• HR Operations and Administration
• Knowledge of employment laws and regulations
• Communication skills
• Organisation skills
• Understands Customers
• Attention to detail
• Results Driven 
• Interpersonal skills
• Solves Problems

Performance indicators to get you off to a great start

A touchdown quick win (30 Days):

• Begin by listening, observing and learning about the organization
• Familiarise yourself with the Hugosave brand as well as all other Atlas Group products, services and target audience
• Familiarise yourself with all the functions and teams
• Get onboard with the functional tools (ATS, HRIS etc)
• Understanding of the recruitment process 
• Understanding of the benefits administration and employment permits
• Familiarise yourself with the employee lifecycle from onboarding to offboarding

Found your feet (60 Days):

• Be up-to-date with the policies in the organisation
• Managing and tracking employment pass 
• Able to access functional tools and systems to perform recruitment, onboarding etc
• Administering benefits administration and related processes such as employee milestones 
• Posting job openings, reviewing resumes, scheduling interviews, and coordinating new employee onboarding
• Supporting in managing employee queries 

Well into your stride (90 Days):

• Independently accessing functional tools to perform recruiting and onboarding activities
• Working independently to coordinate recruiting activities
• Independently managing employee onboarding activities 
• Researching and planning employee events 
• Maintaining positive employee relations, and promoting a positive workplace culture

• Flexi-working options from Hyderabad
• Employee Stock Options
• Well-being package

Hugo Values being Responsible, Open and Collaborative

We are responsible to our clients, customers, community and team to help shape a more open, collaborative approach to money. This is the way Hugo hopes to make a difference; help us build better communities.

Shared responsibility is not only part of our approach to money but a key part of how we work together. This shared responsibility allows for openness and candour between us as a team and in our relationship with our customers. 

Good ideas can come from anywhere, so an open and collaborative dialogue between the Hugo community (customers, the team, the stakeholders, alike) helps get the best.

Job Title: Business Analyst - IMOS

Location: Singapore

Overview: We are seeking a skilled Business Analyst with expertise in IMOS to join our team. The ideal candidate will play a crucial role in bridging the gap between business needs and technological solutions, with a focus on optimizing manufacturing operations through the effective utilization of IMOS software.

Responsibilities:

1. Requirement Gathering: Collaborate with key stakeholders to gather and document business requirements related to manufacturing processes and operations.
2. System Analysis: Analyze existing manufacturing systems and processes to identify areas for improvement and optimization through the implementation of IMOS solutions.
3. IMOS Implementation: Lead or support the implementation of IMOS software solutions, including configuration, customization, and integration with existing systems.
4. Process Optimization: Work closely with cross-functional teams to design and implement optimized manufacturing processes leveraging IMOS capabilities.
5. Data Analysis: Utilize IMOS data to generate insights and make data-driven recommendations for improving operational efficiency, quality, and productivity.
6. Training and Support: Provide training and support to end-users to ensure effective utilization of IMOS functionalities and features.
7. Documentation: Maintain comprehensive documentation of IMOS configurations, processes, and procedures.
8. Continuous Improvement: Stay updated on industry trends and best practices related to manufacturing operations and IMOS technology, and proactively identify opportunities for continuous improvement.

Qualifications:

• Bachelor's degree in Business Administration, Information Systems, Engineering, or related field.
• Proven experience as a Business Analyst in a manufacturing environment, with specific experience in IMOS implementation and support.
• Strong understanding of manufacturing processes and operations.
• Proficiency in IMOS software, including configuration, customization, and administration.
• Excellent analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
• Effective communication and interpersonal skills, with the ability to collaborate with stakeholders at all levels.
• Project management skills and experience managing multiple initiatives simultaneously.

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Woodlands)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

• Loading and unloading of goods onto vehicle according to delivery order
• Perform pickups and collection for the company covering specific areas
• Ensuring safe receipt, retrieval and dispatching of goods
• Delivering goods to our customers in a safe, courteous, and timely manner
• Establishing and maintaining excellent customer service during delivery
• To perform duties as tasked
• Class 3/4 Driving Licence
• Must be able to work night shift or split shift
• Must be able to work extra hours or weekend if needed

• Receive guests and be the ‘face’ of the company - perform front desk duties when required
• Point person for office administration work including maintenance, mailing, shipping, supplies, equipment, bills and errands
• Manage relationships with office vendors, building management, service providers and other stakeholders, ensuring that all items are invoiced and paid on time
• Assist in booking facilities for meeting and/or facilitating for online meetings
• Provide timely support for managers on administration matters and tasks
• Responsible for developing and implementing office policies by setting up procedures and standards to guide the operation of the office

Requirements:

• Min 3 years of relevant work experience
• Proficient in Microsoft Office suite
• Good interpersonal and communication skills
• Meticulous and detailed oriented
• Ability to handle highly confidential information of critical nature
• Experience in managing multiple priorities, administrative coordination, and logistics
• Well-organized, detail-oriented, ability to multi-task with great follow-up skills
• Must be able to work night shift or split shift
• Must be able to work extra hours or weekend if needed

• Loading and unloading of goods onto vehicle according to delivery order
• Perform pickups and collection for the company covering specific areas
• Ensuring safe receipt, retrieval and dispatching of goods
• Delivering goods to our customers in a safe, courteous, and timely manner
• Establishing and maintaining excellent customer service during delivery
• To perform duties as tasked
• Class 3/4 Driving Licence
• Must be able to work night shift or split shift
• Must be able to work extra hours or weekend if needed

About the Job

Join a high-growth fintech startup and make a real impact!

We're revolutionizing digital payments for SMEs, offering a comprehensive payment platform designed to empower businesses with seamless access to digital transactions. With the support of investors like Tiger Global, Global Founders Capital, HOF Capital, and Y Combinator, we're rapidly expanding across the globe. We're now seeking a talented Product Manager to join our team.

About The Role

As a Product Manager specializing in Payments, you'll be instrumental in enhancing the experiences of our clients. Your primary focus will be identifying pain points encountered by SMEs across South East Asia and other key markets, and crafting solutions that significantly improve their business operations.

This role demands exceptional communication skills as you collaborate closely with our Product and Engineering teams to develop innovative products and enhance the user experience on our platform. You'll have the opportunity to reshape the payments landscape and work on exciting projects with our team of top-tier engineers.

This is a full-time position with ample room for growth. If you're a proactive, intelligent, and highly motivated individual, we want to hear from you!

What You'll Do:

• Lead the entire product lifecycle from conceptualization to delivery
• Collaborate with Founders and Engineering teams to build a robust ecosystem of payment methods compatible with our commerce stack
• Gather and analyze customer feedback in collaboration with Customer Success and Sales teams to refine existing offerings and introduce impactful new products
• Deep dive into SME pain points, identifying product solutions that our company can develop and launch

What We’re Looking For:

• 3+ years of end-to-end product management experience, ideally in a developer-centric environment, with exposure to product design
• Strong background in computer science or software engineering, coupled with a solid grasp of high-level systems architecture
• Excellent communication skills to articulate functional and technical requirements, and effectively convey user challenges
• Analytical mindset and strategic thinking, with a drive to enhance our products and address customer pain points
• Ownership mentality and a passion for continuous learning
• Self-starter capable of driving projects independently in a remote working setup
• Mandatory experience in payments

Tools We Use:

• Linear
• Slack
• Figma
• PostHog
• GitHub

• Dynamic, driven, and highly motivated team
• Clearly defined roles and objectives
• Opportunities for career advancement
• Continuous learning and growth prospects
• Stock options
• Flexible remote working arrangement
• Local GP medical reimbursement
• 21 days annual paid leave
• Unlimited medical leave

• Recording information, such as ingredients, weights, and temperature, and input into the database.
• Troubleshooting issues with production equipment and processes.
• Observing all company safety and quality regulations.
• Reporting accidents, safety violations, or other concerns.
• Assisting in planning and improving processes and product quality.
• Working with other team members to complete the production process.

Requirements:

• At least 5 yrs experience in a related field may be required.
• Basic computer skills.
• Strong verbal and written communication skills.
• A desire to work with team members to improve processes and product quality in a fast-paced, physically demanding environment.
• Must be able to work night shift or split shift
• Must be able to work extra hours or weekend if needed

·To lead a team of drivers to achieve for daily transport operations works target

· Ensure transport operations to run smoothly and productivity

· Loading and unloading of goods onto vehicle according to delivery order

· Perform pickups and collection for the company covering specific areas

· Ensuring safe receipt, retrieval and dispatching of goods

· Delivering goods to our customers in a safe, courteous, and timely manner

· Establishing and maintaining excellent customer service during delivery

· Class 3/4 Driving Licence

· Other Ad-hoc duties assigned

. Must be able to work night shift or split shift
. Must be able to work extra hours or weekend if needed

Job Responsibilities:

1. Clean and sanitize office spaces, including restrooms and common areas.
2. Dispose of trash and recyclables
3. Monitor and replenish cleaning supplies.
4. Prepare and serve beverages to staff and visitors as required
5. Keeping pantry areas neat and tidy
6. Other adhoc duties associated with maintaining cleanliness

• Working Hours: Monday to Friday (7.30am to 4.30pm with 1hr break)
• Salary: $1,800

Tasks:

• Assist the Director Business Development and Business Development team in the implementation of strategic initiatives and projects for regional development strategy and internal improvement measures
• Support Manager Business Development in developing, preparing, and rolling out strategic initiatives and projects
• Support Retail Development with network planning and implementation of corporate architecture standards as well as with projects to continuously improve dealer performance
• Support the team in preparing monthly reports and key administrative tasks

• Study in Business Management, Sales and Marketing, or relevant other studies
• Must be currently enrolled in an undergraduate program
• Past internship experience is preferred
• Fluency in written and spoken English with excellent communication skills
• Proficiency in Microsoft Office
• Open-minded, organised, analytical, and quality oriented, able to work independently and prioritise
• Team oriented working attitude and intercultural understanding

Next opening: July 2024 / August 2024

Duration: 6 months, full-time internship

About the Job

Join a high-growth fintech startup and make a real impact!

We're revolutionizing digital payments for SMEs, offering a comprehensive payment platform designed to empower businesses with seamless access to digital transactions. With the support of investors like Tiger Global, Global Founders Capital, HOF Capital, and Y Combinator, we're rapidly expanding across the globe. We're now seeking a talented Product Manager to join our team.

About The Role

As a Product Manager specializing in Payments, you'll be instrumental in enhancing the experiences of our clients. Your primary focus will be identifying pain points encountered by SMEs across South East Asia and other key markets, and crafting solutions that significantly improve their business operations.

This role demands exceptional communication skills as you collaborate closely with our Product and Engineering teams to develop innovative products and enhance the user experience on our platform. You'll have the opportunity to reshape the payments landscape and work on exciting projects with our team of top-tier engineers.

This is a full-time position with ample room for growth. If you're a proactive, intelligent, and highly motivated individual, we want to hear from you!

What You'll Do:

• Lead the entire product lifecycle from conceptualization to delivery
• Collaborate with Founders and Engineering teams to build a robust ecosystem of payment methods compatible with our commerce stack
• Gather and analyze customer feedback in collaboration with Customer Success and Sales teams to refine existing offerings and introduce impactful new products
• Deep dive into SME pain points, identifying product solutions that our company can develop and launch

What We’re Looking For:

• 3+ years of end-to-end product management experience, ideally in a developer-centric environment, with exposure to product design
• Strong background in computer science or software engineering, coupled with a solid grasp of high-level systems architecture
• Excellent communication skills to articulate functional and technical requirements, and effectively convey user challenges
• Analytical mindset and strategic thinking, with a drive to enhance our products and address customer pain points
• Ownership mentality and a passion for continuous learning
• Self-starter capable of driving projects independently in a remote working setup
• Mandatory experience in payments

Tools We Use:

• Linear
• Slack
• Figma
• PostHog
• GitHub

• Dynamic, driven, and highly motivated team
• Clearly defined roles and objectives
• Opportunities for career advancement
• Continuous learning and growth prospects
• Stock options
• Flexible remote working arrangement
• Local GP medical reimbursement
• 21 days annual paid leave
• Unlimited medical leave

JOB DESCRIPTION

Joining the company as a trainee, you will be assigned a mentor who will work closely with you in your first 6 month as you become familiar with the role and industry. During this time, you will see first-hand what goes into ensuring a private jet charter goes off with ease. You will learn everything from how to build a successful sales list, work with HNWI and of course, how to administer a charter flight all whilst delivering service beyond expectation.

Primary Objective:

• To assist Unit Head Treasury Processing Centre to oversee the day-to-day operations in ensuring accuracy and efficiency with the objective of avoiding operational risk and losses.
• Maintain high quality customer service standards by actively promoting them within the team
• Comply with bank's policy and guidelines in cash handling practices
• Promote team work within the team to achieve a common objective

Key Responsibilities:

Stakeholders Service

• Create a good rapport with stakeholders by providing a positive stakeholders experience at all times
• Manage stakeholders’ expectations by offering the appropriate support and/or solution

Compliance

• Review existing process and adhere to Bank / Department policy and guidelines

Team Work

• Assist colleagues to achieve team goals by offering support and advice
• Encourage and promote team work within the Unit

Operations

• Assist Unit Head Treasury Processing Center to drive continuous improvement to attain operational efficiency, resource optimization and cost effectiveness;
• Ensure timely and accurate delivery of services.
• Identify operational risks and implement measures in mitigating risks to prevent financial losses to the Bank
• Institute internal control measures and implement enhancement changes in treasury operational procedures, practices and computer systems to improve process efficiency and productivity.
• Check accuracy of all accounting batch entries.

Trade Support function

• Validate source document against trades in system.
• Static data set up and maintenance
• Off premise trades monitoring
• Trades amendment / cancellation monitoring
• Handle events along trade life cycle (fixing, option exercise)
• Support new product roll out
• MAS, Risk, Financial, Quality and Control reporting

Confirmation function

• Outgoing confirmation
• Incoming confirmation
• Exception handling of mismatch

• Lead and motivate a team of IT technicians and engineers responsible for Corrective Maintenance and Preventive Maintenance activities.
• Provide guidance, mentorship, and performance feedback to team members to ensure optimal performance and skill development.
• Oversee the troubleshooting and resolution of IT infrastructure issues, including hardware, software, and network problems, ensuring minimal disruption to business operations.
• Interface with Service Managers on all Ops matters.
• Helping the Ops Director to oversee a team of Ops Leads/Engineers on system related escalation and matters pertaining to Corrective and Preventive Maintenance. 
• Rooster rotation and interface with Service Managers on escalation
• Coordinate with internal teams and external vendors to escalate and resolve complex technical issues.
• Establish and maintain preventive maintenance schedules for IT systems and equipment to minimize downtime and optimize performance.
• Implement proactive measures to identify and address potential issues before they escalate into significant problems.
• Regularly assess the effectiveness of preventive maintenance strategies and make adjustments as necessary.
• Serve as the primary point of contact for client escalations related to IT operations, ensuring timely response and resolution of issues.
• Communicate effectively with clients to understand their concerns, provide updates on the status of escalations, and manage expectations.
• Drive continuous improvement initiatives to enhance the efficiency, reliability, and performance of IT operations.
• Identify opportunities for process optimization, automation, and cost reduction to achieve operational excellence.
• Assist the Ops Director to ensure engineers are up to the job skill (certification and training)
• Laise with Sales Specialist on deals, and  downstream vendors like Cisco, Checkpoint etc.
• Involves in Tender financial assessment and Technical compliance with the Presales
• Stay updated on industry best practices, emerging technologies, and trends to inform decision-making and drive innovation.

The Restaurant Manager of Butcher’s Block is responsible to support the Restaurant General Manager for supervising the overall operations and service standards of the outlet to meet and exceed guest’s dining experience expectations. As Restaurant Manager, you will be responsible for stepping up in the absence of the Restaurant General Manager to fulfil the role as the “face” and ambassador of the restaurant, leading the venue’s personality and soul. You will be expected to take ownership of the operations and to ensure that the business is optimised in line with the vision and financial projection set out by the management. We are looking for the right candidate to realise the aspirations to make Butcher’s Block one of Singapore’s most recognised and loved sustainable restaurant concept.

Main responsibilities include, but are not limited to, creating a Food & Beverage destination within Raffles Hotel Singapore, maximising revenues, achieving financial and quality targets, marketing, confirming required staffing levels, conducting training and development of team members.

Primary Responsibilities

Requirements and Responsibilities

• Ability to work independently and with minimal supervision.
• Highly organised with strong analytical and communication skills.
• Excellent computer skills (incl. Microsoft Excel in a business environment) and ability to learn new programs/systems quickly.
• Ability to work under pressure and remains within all set deadlines.
• Identifies what needs to be completed and takes action to achieve a standard of excellence beyond job expectations.
• Understands, embraces, and integrates corporate values into everyday duties and responsibilities.
• Identifies and responds to current and future client needs by providing excellent, genuine service to internal and external guests.
• Executes project management including research of equipment, materials, supplies and methods, sourcing and negotiating with qualified suppliers or contractors, reviewing contracts, and quality control during all stages of the project.
• Resourceful team player that builds, strengthens, and maintains collaborative relationships with others inside and outside the organisation together with Chef In-charge.
• Maintains a productive climate and confidently motivates, mobilises, and coaches employees to meet high performance standards and goals.
• Listens, writes, and speaks effectively, and positively relates and interacts with co-workers and others.
• Makes choices or reaches conclusions by establishing objectives, gathering relevant information, identifying alternatives, setting criteria for the decision, and selecting the best option.
• Systematically develops plans, prioritises, organises and manages resources in order to accomplish business goals within a specific time period.
• Able to create ‘Colleague Welcome Kit’ in coordination with Talent & Culture.
• Able to establish, review and adjust sequence of service if necessary.
• Prepares training manual and conduct departmental service training in coordination with Restaurant Chef In-charge.
• Develops pre-opening training schedule in coordination with Restaurant Chef In-charge.
• Establishes colleague’s working schedule in line with operational requirements and regulations issued by Ministry of Manpower and local union.
• Reviews simulation processes and updates evaluation criteria for smooth opening.
• Creates simulation schedules, menus and critique forms in coordination with Restaurant Chef In-Charge.
• Establishes operating par stock for OS&E and beverage.
• Establishes menu pricing based on market knowledge and cost considerations in coordination with Restaurant Chef In-Charge.
• Creates restaurant Standard Operating Procedures.
• Establishes minimum/maximum of guest supplies in coordination with Restaurant Chef In-Charge.
• Creates a maintenance equipment check list to be conducted on weekly basis with Engineering and Housekeeping team.
• Establishes a monthly walk-through with Hygiene Officer in coordination with Restaurant Chef In-Charge.

Oversees Daily Operations and Achieving Targets

• Forecasts sales, covers and payroll costs.
• Supervises operation, ensuring sufficient manning coverage for operation.
• Assigns the Assistant Manager and Supervisors with responsibilities and tasks that they are best suited for.
• Ensures that all duties, tasks and services are carried out according to the required standards as prescribed by the hotel.
• Consistently adheres to timelines of deliverables.
• Maintains consistency in quality of food, beverage and service above all else in coordination with Restaurant Chef In-Charge.
• Attends briefings and meetings held by the department and updates all latest policies as needed.
• Possesses in depth and superior knowledge of all food and beverage menus and its preparations and presentations. This includes in depth and supervision knowledge of bar and wine operations.
• Detailed knowledge and experience in establishing, training and executing sales techniques and marketing plans.
• Ensures cleanliness and appearance of the restaurant and related areas at all times and takes immediate action if needed or required.
• Familiarises self with the company’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.).
• Revises and updates the outlet SOP annually.
• Is present in the operation during all key meal periods.

Provides a Leading and Consistent Guest Experience

• Promotes sales through direct guests’ contact. Constantly obtains guest feedback during operation to ensure satisfaction and builds and maintains loyal following/return guest’s database.
• Handles guest complaints and comments competently and swiftly.
• Leads the service and culinary team to personalise guest experience and in accordance to Hotel standards.
• Builds strong relationship with local guests and builds loyal following as foundation for a successful operation.
• Maintains levels of confidentiality and discretion of the guest, team members, operator at all times.

Management and Leadership of Outlet

• Is a mentor and role model.
• Proactive, innovative with in depth Food & Beverage and market knowledge.
• Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods.
• Leads and supports the team to maintain consistent service standards while executing a collaborative and enabling leadership style. Conducts regular team meetings, provides trainings, arranges examinations and provides learning opportunities for all team members to reach highest standards and skill levels.
• Coaches and trains team members to prepare them to move to the next level within 14 – 24 months.
• Drives the team to achieve common goals and builds strong team work.
• Uses the performance review process to identify and develops talent for growth.
• Manages performance issues by using varied coaching styles.
• Displays cultural affinity and shows empathy to all team members.
• Reviews work performance of all colleagues to assure that established procedures and policies are being followed.
• Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions. Actively enforces colleague motivation and team building.
• Observes colleague’s individual performance, grooming and punctuality.
• Performs colleague appraisals and executes disciplinary actions if required.
• Provide a level of Safety and Security for guests and employees.
• Assists in recruitment, induct and train the team who are competent and confident.
• Ensures grooming and hygiene practices of colleagues are in line with Raffles Hotel Singapore and National Environmental Agency standards.
• Attends daily meetings and all other meetings, which fall under his/her jurisdiction, follows directives given and advises Food & Beverage Operations Manager on topics of importance.
• Attends monthly departmental meetings and communicates with the team. Follow up on projects assigned if any.
• Checks daily opening and closing duties.

Marketing Plan and Revenue Management

• Displays the knowledge and confidence to represent the brand and promote the outlet.
• Is comfortable being a media personality with all public statements being subject to approval and supervision of the Management and Marketing Communications team.
• Answers questions and attends to queries or feedback regarding the restaurant comfortably and confidently.
• Provides recommendations to Management about potential sources of incremental revenue e.g. promotions etc.
• Implements appropriate and effective measures to improve control of labour and operating.
• Submits regular restaurant revenue and expense forecasts.
• Submits monthly sales analysis with respective improvement recommendations/action plan.
• Uses revenue management tools to generate reports.
• Ensures all reports generated are accurate before submission.

Training, Learning and Development of the Team

• Arranges training for all colleagues in line with established training requirements and co-ordinates all arrangements for proper execution.
• Conducts regular on the job trainings for colleagues to develop their skills and knowledge.
• Records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.
• Consistenly develops in self-learning and development of own skills and knowledge.

Other Responsibilities

• Performs any other duties that may be assigned by the Head of Department.
• Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency.
• Develops own knowledge and skills to grow as business partner and leader.
• Ensures NEA rules and regulations are met and maintained.  
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Performs any other duties and responsibilities that may be assigned.

Butcher’s Block is Raffles Hotel Singapore’s avant-garde wood-fire dining experience, expressing the elemental affinity and finesse of cooking with wood-fire. The Restaurant General Manager of Butcher’s Block will be the “face” and ambassador of the restaurant, leading the venue’s personality and soul. As General Manager, you will work closely with the Restaurant Chef de Cuisine for supervising the overall operation and service standards of the outlet to meet and exceed guest’s dining experience expectations. You will be expected to take ownership of the operations and to ensure that the business is optimised in line with the vision and financial projection set out by the management. In addition, the General Manager will be expected to lead the team and to create a nurturing work environment for the team members to prosper and excel. We are looking for the right candidate to realise the aspirations to make Butcher’s Block one of Singapore’s most recognised and loved sustainable restaurant concept.

Main responsibilities include, but are not limited to, creating a Food & Beverage destination within Raffles Hotel Singapore, maximising revenues, achieving financial and quality targets, marketing, confirming required staffing levels, conducting training and development of team members.

Primary Responsibilities

Requirements and Responsibilities

• Previous relevant experience with managing of a restaurant of similar standing and profile.
• Ability to work independently and with minimal supervision.
• Highly organised with strong analytic and communication skills.
• Excellent computer skills (incl. Microsoft Excel in a business environment) and ability to learn new programs/systems quickly.
• Ability to work under pressure and remain within all set deadlines.
• Identifies what needs to be completed and takes action to achieve a standard of excellence beyond job expectations.
• Understands, embraces, and integrates corporate values into everyday duties and responsibilities.
• Identifies and responds to current and future client needs by providing excellent, genuine service to internal and external customers.
• Executes project management including research of equipment, materials, supplies and methods, sourcing and negotiating with qualified suppliers or contractors, reviewing contracts, and quality control during all stages of the project.
• Resourceful team player that builds, strengthens, and maintains collaborative relationships with others inside and outside the organization.
• Maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards and goals.
• Listens, writes, and speaks effectively, and positively relates and interacts with co-workers and others.
• Makes choices or reaches conclusions by establishing objectives, gathering relevant information, identifying alternatives, setting criteria for the decision, and selecting the best option.
• Systematically develops plans, prioritizes, organizes and manages resources in order to accomplish business goals within a specific time period.
• Able to create ‘Colleague Welcome Kit’ in coordination with office of Talent & Culture
• Able to establish, review and adjust sequence of service if necessary.
• Prepares training manual and conduct departmental service training in coordination with Learning and Development Manager.
• Develops pre-opening training schedule in coordination with Learning and Development Manager.
• Establishes colleague’s working schedule in line with operational requirements and regulations issued by Ministry of Manpower and local union.
• Reviews simulation processes and update evaluation criteria for smooth opening.
• Creates simulation schedule, menus and critique form in coordination with Chef de Cuisine.
• Establishes operating par stock for OS&E and beverage.
• Establishes menu pricing based on market knowledge and cost considerations.
• Creates restaurant Standard Operating Procedures.
• Creates bar recipe in Material Control.
• Establishes minimum/maximum for guest supplies.
• Creates a maintenance equipment check list to be conducted on weekly basis with Engineering and Housekeeping team.
• Establishes a monthly walk-through with Hygiene Officer in coordination with Chef de Cuisine.

Oversees Daily Operations and Achieving Targets

• Forecasts sales, covers and payroll costs.
• Supervises operation, ensuring sufficient manning coverage for operations.
• Assigns the Assistant Manager, Junior Assistant Manager and Supervisors with responsibilities and tasks that they are best suited for.
• Ensures that all duties, tasks and services are carried out according to the required standards as prescribed by the hotel.
• Consistently adheres to timeline of deliverables.
• Maintains consistency in quality of food, beverage and service above all else.
• Attends briefings and meetings held by the department and update all latest policies as needed.
• Possesses in depth and supervise knowledge of all food and beverage menus and its preparations and presentations. This includes in depth and supervise knowledge of bar and wine operations.
• Detailed knowledge and experience in establishing, training and executing sales techniques and marketing plans.
• Ensures cleanliness and appearance of the restaurant and related areas at all times and take immediate action if needed or required.
• Familiarises self with the company’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.).
• Consistently present in the operation area during all key meal periods.

Provides a Leading and Consistent Guest Experience

• Promotes sales through direct guests’ contact. Constantly obtains customer feedback during operations to ensure satisfaction and building loyal following/return customer base.
• Handles guests’ complaint and comments competently and swiftly.
• Leads the service and culinary team to personalize guest experience and in accordance to Hotel Standards.
• Builds strong relationships with local guests and build loyal following as foundation for a successful operation.
• Maintains levels of confidentiality and discretion of the guest, staff, operator at all times.

Management and Leadership of Outlet

• Is a mentor and role model.
• Proactive, innovative with in depth F&B and market knowledge.
• Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods.
• Leads and supports the team to be consistent in service standards, to be collaborative and enabling leadership style. Provide regular team meeting for training and arranges examinations for the staff to achieve higher standards and skills.
• Drives the team to achieve common goals and build a strong team work.
• Uses the performance review process to identify and develop talent for growth management performance issues and uses coaching styles.
• Be culturally affinity and show empathy to all team members.
• Coaches and trains staff to prepare them for the next level within 14 – 24 months.
• Reviews the work performance of all colleagues to make sure that established procedures and policies are followed.
• Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions. To actively enforce colleague motivation and team building.
• Observes colleague’s individual performance, grooming, punctuality.
• Performs staff appraisals/disciplinary actions if required.
• Provides a level of Safety and Security for guests and employees.
• Assists in recruitment, induct and train the team who are competent and confident.
• Ensures grooming and hygiene practices of colleagues are in line with Raffles Hotel Singapore and National Environmental Agency standards.
• Attends daily meetings and all other meetings, which fall under his/her jurisdiction, follows directives given and advises Assistant Director of F&B on topics of importance.
• Attends monthly departmental meeting and communicates with the team. Follow up on projects assigned if any.
• Checks daily opening and closing duties.

Marketing Plan and Revenue Management

• To be knowledgeable to represent the brand and promote the outlet. To be comfortable being a media personality, subject to approval and supervision of the Management and Marketing Communications team.
• Comfortably and confidently answer questions and attend to queries or feedback regarding the restaurant.
• Makes recommendations to the Management on other potential sources of revenue e.g. promotions etc.
• Implements appropriate and effective measures to improve control of costs, expenses, and labor.
• Submits regular forecast of the restaurant revenue. Work out on property revenue to yield.
• Submits monthly sales analysis with improvement action plan and uses revenue management tools to generate reports.
• Ensures all reports generated are accurate before submission.

Training, Learning and Development of the Team

• Streamlines all training requirements and co-ordinates all arrangements for proper execution of instructions.
• Conducts regular on the job trainings for colleagues to develop their skills/new menu items.
• Records and submits monthly On-the-Job Training hours to F&B Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Other Responsibilities

• Performs any other duties that may be assigned by the Head of Department.
• Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency.
• Develops own knowledge and skills to grow as a business partner and leader.
• Ensures NEA rules and regulations are met and achieve.  
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Performs any other duties and responsibilities that may be assigned.

Job Summary: As a Design Engineer in our organisation, you will play a crucial role in the product development process. You will be responsible for designing and developing new products, improving existing ones, and ensuring that our products meet the highest quality standards. This position offers an exciting opportunity to work on cutting-edge projects and contribute to the growth and success of our company.

Key Responsibilities:

1. Product Design: Collaborate with cross-functional teams to conceptualize and design new products or product improvements, taking into account functionality, manufacturability, and cost-effectiveness.

2. CAD Modelling: Utilize computer-aided design (CAD) software to create detailed 2D and 3D models of product designs, ensuring precision and accuracy.

3. Prototyping: Oversee the development of prototypes and conduct testing and analysis to validate design concepts and make necessary adjustments.

4. Material Selection: Evaluate and select appropriate materials for product components, considering factors such as durability, cost, and performance.

5. Quality Assurance: Work closely with quality control teams to establish and maintain quality standards for products, ensuring they meet industry regulations and customer requirements.

6. Cost Optimization: Continuously seek opportunities to reduce production costs while maintaining product quality and performance.

7. Documentation: Prepare comprehensive design documentation, including drawings, specifications, and reports, to facilitate the manufacturing process.

8. Collaboration: Collaborate with other engineers, project managers, and stakeholders to ensure effective communication and coordination throughout the product development lifecycle.

Qualifications:

• Bachelor's degree in Mechanical Engineering or a related field.

• At least 4 to 5 years of proven experience as a Design Engineer in a manufacturing environment.

• Proficiency in CAD software (e.g., SolidWorks, AutoCAD).

• Strong analytical and problem-solving skills.

• Knowledge of materials, manufacturing processes, and quality standards.

• Excellent communication and teamwork abilities.

• Ability to manage multiple projects and prioritize tasks effectively.

Working Location: Yishun/ Woodlands

Description

• Assist in day-to-day administrative tasks, including but not limited scanning, filing, and document preparation.

• Book flight tickets and make travel arrangement for staffs.

• Support the team in organizing meetings, scheduling appointments, and maintaining calendars.

• Other adhoc duties assigned by Management

Requirements

• Basic Computer and MS knowledge

• Experience in Filing and other basic admin Duties

• Preferably Singaporean / SPR

Job Description

1. To participate in web application development.

2. Understands functional requirements from business analyst and team leads.

3. Perform impact analysis and technical development.

4. Perform unit testing and system integration testing of the application components.

5. Perform application deployment to SIT, UAT and Production environments.

6. Able to prepare software documentation.

7. Provide support for existing systems, investigate and resolve issues.

Requirements

1. Degree in Computer Science or relevant with 2 years of working experience. Fresh graduates are welcome to apply for junior roles.

2. Have experience in full-stack development using Microsoft technologies, such as .NET Framework, C#, ASP.NET, and SQL Server 2016.

3. Have experience in web front-end technologies such as Bootstrap, JQuery, etc.

4. Knowledge in MVC Framework is preferred.

5. Knowledge in code version control process, CI / CD process is preferred.

6. Must possess strong analytic skills and problem-solving skills.

7. Must possess adequate interpersonal skills and ability to work in a team-oriented, collaborative environment.

8. Must possess adequate written and verbal communication skills in English.

NOTE:

By submitting your Curriculum Vitae (CV)/Resume, you agree to your data being used in conjunction with recruitment and employment purposes.

In order to maximize your opportunities to work with us, you are encouraged to keep the information provided accurate, complete and up-to-date.

We do not collect any of the following:
1) NRIC/FIN
2) Photo
3) Date of Birth
4) Age
5) Spouse/Family information

• Consistently adhere to written and verbal instructions for safe and efficient operation of plant equipment, site services management, and vehicle loading/unloading, with responsibilities varying by site.
• Propose safety and efficiency improvements within the work area, collaborating in multidisciplinary teams to prioritize and implement enhancements.
• Communicate effectively with production team members and onsite functions through verbal, email, and written channels, ensuring clarity and accuracy.
• Take accountability for personal and others' safety, adhering to site-specific safety standards, including risk assessment and incident reporting.
• Recognize the importance of attention to detail and adherence to instructions, understanding the potential consequences of oversight.
• Make routine operational decisions following established procedures, seeking guidance for non-routine decisions.
• Plan and organize work and materials for current and upcoming shifts, aligning with site logistics and production plans.
• Provide training and mentorship to new team members.
• Perform maintenance tasks and agreed-upon analytical testing as required, based on site-specific needs.
• Manage emergency situations according to established procedures, potentially participating in site emergency response activities outside regular hours.

• NITEC / Diploma in Chemical Engineering, minimum 4-5years experiences in chemical, petrochemical and oil & gas industry

Interested candidates can forward their CVs in MS Word format to [email protected]

• Reg No. R1875181
• Triton AI Pte Ltd
• License no. 21C0661

• Gross Salary up to $6,500 with AWS + 2 months bonus
• Working location at Jurong Island
• Working Hours: 7.15am to 7.15pm (12 hours shift)

About the Role

As part of our service team, you play an important role in ensuring that our customer's systems are in tip top shape. You'd be in charge of installation, upgrades, troubleshooting, maintenance & training.

There will be opportunities to enhance your competencies through our training programs as well as increase your exposure to different work settings and cultures.

Job Description

• Perform preventive & corrective maintenance, installations, training, upgrades & troubleshooting of various systems
• Provide technical support to our team of engineers & other departments when required
• Ensure compliance with health, safety, and environmental regulations at customer site
• Perform site reviews, surveys and inventory checks to ensure equipment and systems are in working order
• Carry out any ad-hoc project, assignment, maintenance or repair work assigned
• Ensure complete documentation of procedures and maintenance works

Requirements

• Minimum Nitec / Higher Nitec or Diploma in Engineering
• Good observation and analytical skills
• Ability to interpret technical drawings and diagrams
• Familiarity in troubleshooting techniques
• Proficient in written and spoken English
• Class 2B/3 driving license and have own transport is a plus
• Able to work rotating shift if required
• Able to do standby duty and OT on short notice
• Knowledge of computer & networking would be a plus
• Working knowledge of banking & ATM related software and hardware systems would be an added advantage

NOTE:

By submitting your Curriculum Vitae (CV)/Resume, you agree to your data being used in conjunction with recruitment and employment purposes.

In order to maximize your opportunities to work with us, you are encouraged to keep the information provided accurate, complete and up-to-date.

We do not collect any of the following:
1) NRIC/FIN
2) Photo
3) Date of Birth
4) Age
5) Spouse/Family information

• Provide technical support for PCs, laptops, servers, Microsoft Office, collaboration tools, security, and networks to maintain high user satisfaction.
• Assist local IT in delivering first and second-line technical support, demonstrating a customer-friendly attitude.
• Communicate effectively with a diverse range of users and peer groups across different disciplines.
• Enforce IT policies and influence users to adhere to established standards.
• Keep employees informed about IT-related progress, issues, and improvements.
• Conduct root cause analysis and actively share knowledge with global colleagues.
• Support network and regional systems for process automation and local databases.
• Work on-site projects, ranging from infrastructure upgrades to core service changes.

• Degree in a related field with Cisco Associate certified (CCNA).
• Minimum 7 years of technical IT Support (level 2) experience.
• Proven strong experience in network & server experience such as Azure cloud, Windows Server 2016 and Microsoft 365.
• Good end-user support skills, including remote desktop/remote user support, manage firewall setup, and CCTV.
• Experience in managing manufacturing site control room systems and troubleshooting hardware issues.
• Experience in Applications support - Power Automate, Power Apps, and SharePoint design is an advantage.
• Ability to work effectively in a multicultural environment with IT contacts across the region.
• Demonstrating strong problem-solving skills and decision-making abilities within a complex IT network.
• Flexibility to work outside standard hours, travel, and adapt to a multicultural environment.

If you're ready to take the next step in your IT career and make a significant impact, apply now at [email protected]

• Reg No. R1875181
• Triton AI Pte Ltd
• License no. 21C0661

• Up to $6000 + Fixed Allowances $220
• Permanent Role with AWS and Variable Bonus
• MNC Manufacturing Company located at Jurong Island

About Us: We are a rapidly expanding e-commerce platform, backed by Meta, with a unique focus on optimizing for WhatsApp and serving customers in over 100 countries. Our mission revolves around empowering small businesses globally, particularly in emerging markets across Latin America, the Middle East, and Africa.

Responsibilities:

1. Develop and execute content strategies for performance marketing initiatives.
2. Generate leads through various channels including social media, community engagement, and email/WhatsApp automations.
3. Conduct product demos to onboard new customers and ensure a smooth user experience.

Requirements:

1. Must be based in Singapore and available for in-office work two days per week, with valid work eligibility.
2. Ability to quickly adapt to new tools and technologies such as AI, SQL, automation, and analytics.
3. Proficiency in one or more languages such as Spanish, French, Arabic, or Portuguese is a significant advantage.

About the Internship: This internship offers a unique opportunity to gain insights into the dynamics of a high-velocity, product-led startup. It is ideal for aspiring entrepreneurs or individuals eager to make a significant impact in the startup ecosystem.

1. Learning and Growth: Gain valuable hands-on experience in a fast-paced startup environment, honing your skills in growth marketing, content creation, and user onboarding.
2. Mentorship: Receive guidance and mentorship from seasoned professionals in the field, providing you with insights and advice to help you excel in your role.
3. Networking Opportunities: Connect with industry experts, fellow interns, and professionals across various domains, expanding your professional network and opening doors to future opportunities.
4. Flexible Work Environment: Enjoy a flexible work arrangement with the option for in-office work two days per week, allowing for a balance between in-person collaboration and remote work.
5. Competitive Compensation: Receive a competitive internship stipend, acknowledging your contributions and commitment to the team.
6. Potential for Full-Time Opportunities: Outstanding interns may have the opportunity to transition into full-time roles within the company, contributing to its growth and success on a long-term basis.

The incumbent will look to manage customer complaint and returns for customers in the Europe and/or Asia region.

Job Description

• Ensure accurate recording of daily customer complaints in SAP, following defined standards and coordinating with geographical coordinators.
• Analyze complaint data to provide concise event descriptions and product details, leading investigations and documentation efforts.
• Maintain effective communication with internal staff and global complaints coordinators throughout the complaint resolution process.
• Follow up on complaints, communicate corrective actions to customers, and manage aged stock, lost business, and product recall returns.
• Conduct statistical analysis of complaints, ensure data accuracy on complaint dashboards, and initiate improvement actions as needed. Identify opportunities for process improvement, engage stakeholders, and participate in audits and training activities.
• Contribute to business improvement initiatives and attend global meetings as necessary to support quality management efforts.
• Complete additional tasks as assigned by the Quality Manager

• Degree in engineering or chemistry (BS Chemical Engineering / Chemistry) or equivalent
• 5 years plus working experience in quality such as handling customer complaint and Quality Assurance.
• Knowledge and understanding of ISO 9001, ISO2000, ExCiPAT or similar quality systems and experience in facing quality audits.
• Good understanding of the principles of customer complaint management practices, and corrective action/ preventive action outcomes

Interested candidates can forward their CVs in MS Word format to [email protected]

• Reg No. R1875181
• Triton AI Pte Ltd
• License no. 21C0661

• Permanent position, Salary up to $6,000 with AWS, Bonus and Flexi Benefits
• Comfortable to travel and work at Jurong Island (Work Hours: 8.30am - 4.45pm)
• Must have knowledge in ISO standard to be able to understand and manage questions/complaints