JOB SUMMARY
- In Standard Chartered Bank’s Corporate & Investment Bank (CIB), we aim to be digital-first and data-driven, delivering enhanced client experiences, driving new wallet share and realizing untapped client value and market opportunities.
- Part of Transaction Banking (TB) Digital Channel Solutions, we are building a complete end-to-end, digital-first client journey from onboarding, transacting to servicing and reporting. We are passionate about developing and delivering Best in Class digital client experience through consistent, well designed, contextual user journeys across all our client touchpoints such as the web and mobile.
- The role Director, TB Data Analytics is part of Digital Channel Solutions team based in Singapore. Our Straight2Bank digital platform serves our global clients across our 45+ footprint markets. You will be responsible for data solutions to enable our Transaction Banking business, operations and technology teams, execute on it through disciplined product development, laser-focussed on delivery and time-to-market. You will collaborate with a cross-functional team of product managers, designers, engineers, and other stakeholders to deliver data analytics solutions to external clients via Straight2Bank, as well as to internal Transaction Banking business teams.
- This role reports to the Global Head, CCIB Digital Platforms and Products. We are building big data solutions for datasets in channels, payments, collections and clearing business where we have millions of transactions daily.
- The role requires close partnership with Product and Sales teams, Operations and Technology, and risk owners such as legal and compliance globally.
- To be successful, you will internalise complex information about products and services to make them understandable to real humans and manage delivery of these features under the agile framework.
- The role would be suited to a candidate having experience in data analytics, data engineering, and focussed on delivery of solutions that help business take decisions fast.
- Proven track record in building and deploying analytics solutions in Banking or Financial Services that have created significant value for customers and additional revenue based on new business models.
- Numerate and strong in data analytics and modelling using statistical methods and algorithms, including regression, classification, and clustering.
- Since this role is fully focused on solving problems for customers and business alike, it requires empathy and business understanding in equal parts.
RESPONSIBILITIES
Strategy
- Partner with the Analytics Consumers (i.e., Product, Sales Ops, CSG) and Data Product Leaders and Executive Leadership to ensure solutions alignment business and Go-To-Market (GTM) priorities.
- Influence a data-driven goal and direction for technology, solutions and use case priortisation.
- Understand the use cases (roles, personas, pain points) to drive data strategy and product vision in alignment with Business Stakeholder needs and Bank’s overall data strategy.
- Create a single, prioritized backlog to ensure data engineering / tech resources are deployed to solve right problems and enable trade off discussions.
- Collaborate with Product Leadership and technology teams to gather and synthesize user feedback, driving product improvements and removing barriers to business generation.
Business
- Work with large and complex data sets to solve a wide array of challenging problems using different analytical and statistical approaches.
- Engage with stakeholders to gather business needs, translate them into technical solutions, and lead the prioritization of deliveries in alignment with business goals.
- Apply technical expertise with quantitative analysis, experimentation, data mining, and the presentation of data to develop strategies for our products.
- Collaborate with Data Engineers to ensure the data architecture supports business needs and work with Data Analysts to deliver actionable insights that can be effectively utilized by stakeholders.
- Build and automate intuitive dashboards that help visualize and answer complex business problems.
- Work with Data Scientists to develop and implement AI/ML algorithms, statistical use cases and rapid prototypes from big data sets to drive revenue generation activities for sales, products and supporting CSG and Ops teams.
Processes
- Establish a minimum SLA with tech on data quality and monitor effectiveness metrics
- Lead engagement with PMO teams and respective forums for your workstream
- Lead resources and financial management of your respective workstream
People & Talent
- Work with Engineering and Analytics teams to develop and motivate a team of engineers based in Bangalore and Chennai in the areas of focus and assist in the delivery of use cases.
- Empower, manage, coach and guide teams to deliver on timely outcomes and ensuring quality of code and rigour in analytics output.
- Encourage the team to strengthening skills through relevant training, learning and development activities.
Risk Management
- Ensure alignment of risk management aspect for all deliveries and conducting themselves in line with the Bank’s standards, policies, and procedures
Governance
- Ensure alignment of compliance and governance aspect for all deliveries and conducting themselves in line with the Bank’s standards, policies, and procedures
Regulatory & Business Conduct
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
- Cash, Trade Product and Sales Team
- Chief Product Owner, S2B Trade
- Chief Product Owner, S2B Cash
- Technology, COO and Other Support Functions
- Specialist Data Scientist and Analytics Teams
Our Ideal Candidate
- University Degree or equivalent, preferably in computer science, engineering or analytical discipline, e.g. mathematics, statistics, IT, economics, finance, accounting.
- 8 plus years’ experience doing quantitative analysis.
- Fluency in SQL and Python.
- 4 plus years’ experience leading product analytics and influencing product roadmap
- Experience understanding ecosystems, user behaviours and long-term product trends.
- Proven experience leading data-driven projects from definition to execution: defining metrics, experiment design, communicating actionable insights.
- Analytical mind with ability to translate business problems and requirements into analytics solutions.
- Knowledge of banking products and the overall industry a strong plus
- Good verbal and written communication skills.
- Self-motivated with ethos of excellence.
- Ability to work independently but also in teams.
- Proficiency across the core analytics toolsets (SQL and or Alteryx, Dataiku) for ETL and working in Big data environment of Hadoop.
- Very strong experience in Python to build Statistical and ML models and knowledge of writing python functions to automate work.
- Knowledge of data visualization tools (Tableau) is preferable but not a must.
Role Specific Technical Competencies
- Data Analysis
- Microsoft Excel and Powerpoint
- ADO
- Programming Language - Python
- SQL
- Java Script
- Agile Product Owner
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment Assessments
Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
