Member of Technical Staff, Process (Lithography) is responsible for development and establishment of production process.

Responsibilities

• Establish, review and update specifications, workflow, quality and safety related documentation for production line.
• Troubleshoot process issue and improve process capabilities, yield and cycle time from customer NPI stage to LVM/HVM stage.
• Process sustaining and control through SPC and periodic defect Pareto Analysis.
• Lead and drive SPC control towards zero defects. Review and update FMEA, Control plan OCAP with cross-functional teams.
• Coordinate and liaise with stakeholders on process issue or quality issue.
• Review and accept machine buyoff, setup pilot line process and transfer from pilot line to production line.
• Support NPI activities such as:
  1. New material, process & machine development and qualification.
  2. Handle and manage audits and 8D reports.
  3. Provide disposition for engineering and production lots.
  4. Conduct process characterization and qualification to establish process baseline.
• Oversee and lead the team in the assigned process area
• Provide training and guidance to engineers
• Main contact for process-related matters in the assigned process area
• Other ad-hoc duties as assigned

Requirements

• Minimum bachelor’s degree in Materials Science, Microelectronics, Chemical Engineering or similar disciplines
• Minimum 8-years hands-on process experience in area of in the Wafer-level Fanout packaging production line or LCD/FPD production line in lithography process
• Experience in process engineering, process control engineering and yield enhancement.
• Experience in overseeing and lead team in assigned process area
• Experience in SPC, DOE, FEMA, and 8D reports

• Japanese language, written and spoken, is a requirement to correspond with the CEO and the team in the japan office.

Work visa can be provided, if needed

• Development of new products.
• Research, test, and implement new recipes, process improvements, and project cost savings.
• Creates production procedures for new products, including creating production recipes and process guidelines.
• Works with franchisees to ensure employees are adequately trained to produce new products to set specifications.
• Troubleshoots product and processes as it relates to recipes.
• Works with Supplier and Franchisee to ensure new products are within specifications and regulations.
• Monitoring the quality of products being produced by franchisees and supplier
• Conducting training sessions on new products or equipment that have been added to the store’s offerings
• Ensuring that the bakery meets all health codes and regulations regarding food preparation and storage
• Training franchisees on proper food handling procedures to ensure food safety
• Planning menus for special events or catering services that are offered at the bakery
• Planning, Preparing and Conducting baking classes with Partner companies
• Provide support and advice related to store management and central kitchen operations.
• Production of dough and bread
• Starting time of work may be subject to change depending on the situation.

Job Highlights

• Attractive staff benefits & nice working environment
• Challenging yet interesting role that builds self-development
• Growth opportunities with future expansion plans

Job Description

CRT Insights Technologies Pte. Ltd. is the Singapore branch of CRT Insights Technologies Sdn. Bhd. in Malaysia, an established IT consultancy firm that provides technological solutions and expert consultation on Enterprise Resources Planning (ERP) implementations to mid-market businesses in the region.

We are seeking a talented and experienced ERP Functional Consultant to join our team.

As a Functional Consultant, you will provide leadership and serve as a functional expert representative between teams and clients to achieve excellence in all areas of business for the company. You will also champion change and effectively manage the full implementation lifecycle of software system projects.

Responsibilities:

• Take ownership of the full ERP systems implementation lifecycle
• Prepare training material and conduct system training to customers
• System testing on customization with technical team in alignment to customer requirements
• Coordinate and collaborate with team members on workflow processes and issues in designing, programming and testing
• Provide necessary systems documentations to customers
• Manage customer relationships & ensure high customer satisfaction
• Provide support to Sales & Marketing in presales activities

Some of the benefits you can look forward to include:

• Mobile phone allowance
• Medical outpatient (inc. TCM) & dental claims
• Personal accident coverage for confirmed staff & additional medical coverage for staff with above 2yrs service
• Bi-annual company trip for staff with above 2yrs service (newer staff have the option to co-pay)
• Additional annual leave days for every 2 years service
• Annual staff recognition awards for top performers

You should be:

A fast starter who shows drive and initiative to lead successful projects with a determination and strong sense of urgency in fulfilling project timelines.

You should be an excellent communicator in English, and ideally a second language, to lead client-facing discussions, with demonstrated knowledge in Information Technology, in Microsoft Dynamics NAV/365 Business Central ERP systems.

Having a degree in an IT-related field is advantageous, but not necessary. We value team-players who understand synergy and cohesion, who look forward to building a collaborative & conducive environment to grow together.

Additional Information

Career Level

Mid Level Executive

Qualification

Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree

Years of Experience

3 years

Job Type

Full-Time

Job Specializations

ERP Systems, Information Technology

Company Overview

COME JOIN THE TEAM THAT TRULY CARES

Our dynamic team has gone from strength to strength, and we're expanding once again. We'd love to welcome some new talents onboard our ship to sail the journey with us.

We firmly stand by the company core values of Care, Respect, and Trust, and those same values underscore each decision and action taken throughout the organization. If you're ready to join the team that truly cares for their customers & team and respects their trust, to embrace challenges with integrity and passion, then we want you!

Additional Company Information

Benefits & Others

Education support, Miscellaneous allowance, Medical, Regular hours, Additional annual leave with service, Employee pool incentive, Bi-annual company trips, Fringe benefits

Work Hours

Mondays - Fridays, 9.00AM to 6.00PM

Dress Code

Business, Smart Casual on Fridays

Work Location

Asia Green - 9 Tampines Grande

Position Overview

The Director, Client Management APAC will lead the Client Management function, overseeing its four sub-functions to ensure exceptional client experiences, operational efficiency, and business growth. This senior leadership role is based in Asia Pacific and reports directly to the Head of Commercial Asia Pacific. The role demands strategic vision, operational expertise, and a client-centric approach to drive long-term success.

Key Responsibilities

1. Strategic Leadership

• Create and implement strategies for Client Management aligned with company goals.
  Promote collaboration across teams to ensure excellent service and client satisfaction.

2. Sub-Function Oversight

• Oversee new client onboarding for smooth integration and proactive engagement.
• Ensure operational excellence for key accounts through KPI monitoring and process improvements.
• Foster a client-first approach in customer service, emphasizing responsiveness and innovation.
• Manage documentation processes for accuracy, compliance, and efficiency.

3. Client Relationship Management

• Build and maintain strong partnerships with strategic clients.
• Handle escalations effectively to maintain trust and satisfaction.

4. Operational Excellence

• Track performance metrics to drive continuous improvement and meet client needs.
• Innovate and optimize processes to stay competitive.

5. Team Leadership & Development

• Lead and mentor a collaborative, high-performing team.
• Provide training to align team skills with organizational goals.

6. Financial and Business Growth

• Manage budgets effectively to maximize impact.
• Boost client retention and revenue through exceptional service and value delivery.

Qualifications and Skills

• Bachelor’s degree in Business Administration, Supply Chain, Logistics, or a related field (MBA preferred).
• 10+ years of experience in client management, customer service, or a related leadership role in logistics or freight forwarding.
• Strong strategic and operational skills, with a proven track record of delivering client satisfaction and business growth.
• Excellent interpersonal, communication, and negotiation skills.
• Familiarity with air freight documentation processes and regulatory compliance.
• Demonstrated ability to lead and inspire cross-functional teams in a dynamic environment.
• Proficiency in data analysis, performance metrics, and process optimization.
  

Job Scope

1. Strategic Leadership

• Develop and implement strategies for key account management and business growth.
• Drive revenue and expand market share in the freight forwarding sector.

2. Key Account Management

• Build strong relationships with high-value clients.
• Ensure service excellence and monitor account performance.

3. Business Development

• Identify and pursue new business opportunities.
• Expand into new industries, regions, and service offerings.

4. Team Leadership

• Lead and mentor a team of account managers and BD professionals.
• Foster a results-driven, high-performing culture.

5. Financial Oversight

• Set budgets, financial targets, and pricing strategies.
• Review revenue performance and optimize profitability.

6. Stakeholder Collaboration

• Work with senior leadership to align with organizational goals.
• Represent the company at industry events and client meetings.
  

Qualifications

• Bachelor’s in Business, Supply Chain, or Logistics (required).
• 12–15 years in freight forwarding, logistics, or supply chain, expertise in managing key accounts and driving business growth.
• Proven ability to lead teams and build client relationships.
• Strong analytical and decision-making abilities.
• Excellent communication and presentation skills.
• Experience in international business environments.
• Bilingual proficiency in Mandarin and English (mandatory).

About Us

DFI Retail Group is a leading pan-Asian retailer that touches almost every aspect of people’s lives. The group operates in 13 countries and territories, with over 10,700 outlets and employ some 218,000 team members. The Group had total annual revenue in 2022 exceeding US$27 billion. The Group provides quality and value to Asian consumers by offering leading brands, a compelling retail experience and great service; all delivered through a strong store network supported by efficient supply chains.

DFI Retail Group is a member of the Jardine Matheson Group.

Kickstart Your Career with DFI Retail Group as a Store Operations Trainee!

Are you passionate about retail and looking to grow your career with one of the region’s leading retail groups? No experience? No problem! We’re looking for enthusiastic and motivated individuals to join our Trainee Program.

Why Join Us?

• Learn and Grow: Hands-on training and mentorship to develop your skills and kickstart your career.
• Career Progression: A clear pathway to leadership roles in store operations.
• Competitive Benefits: Attractive salary package, staff discounts, and performance bonuses.
• Supportive Environment: Join a dynamic and friendly team dedicated to your success.

In this role, you will learn;

• Store Operations: Opening and closing the store, managing assortments, overseeing inventory, manage department sales and profitability to meet budgetary goals
• Staff Management: Rostering staff, planning labour, and training team members.
• Cost and Inventory Management: Monitoring and managing store operating costs, inventory and shrinkage.
• Merchandising: Executing and maintaining merchandise display benchmarks.
• Safety Compliance: Ensuring all work safety and food safety processes are followed.
• Customer Interaction: Handling customer feedback and ensuring satisfaction.
• Compliance: Ensure compliance with all operational, food safety, hygiene, and health and safety guidelines
• Administrative Duties: Overseeing store administration tasks

About You

• NITEC/Diploma in Retail Management, Business Admin, Sales & Marketing or equivalent
• Comfortable working on a 6 days’ work week schedule with rotating shifts (including weekends and public holidays)
• Willing to stand for long hours and enjoy interacting with customers
• Able to carry 10-15 kg products
• Relevant exposure in the Retail/F&B industry will be an added advantage

Working Locations : Islandwide in Singapore

Follow us on Telegram: DFI Retail Group SG Careers!

Job Description & Requirements

• Perform Corrective and Preventive Maintenance of wafer fab manufacturing equipment.
• Support the running of production in the module and ensure the readiness for production
• Maintain 6S practices in the Fab and maintenance support areas
• Participate and follow up on continuous improvement projects
• Provide clear and accurate pass down of line issues and documentation

Requirement

• Candidate must possess at least Diploma in Engineering (Electrical/Electronic), Engineering (Mechanical), Engineering (Mechatronic/Electromechanical) or equivalent.
• No work experience required.
• Preferably Entry Level specialized in Engineering - Mechanical/Automotive or equivalent.
• Work overtime during weekends and public holidays
• Working in cleanroom

Job Description:

• Responsible for the co-ordination and interface with LTA System Wide Contractor and Department Heads
• Co-ordinate with Client and respective personnel / LTA System Wide Contractor on the co-ordination of construction and consolidate the action items and report back to Department Heads
• Preparing the co-ordinated installation programme (CIP) and sign off by all parties
• Manage the integration of the E&M SWC designs into the civil / structural / architectural designs ensuring authorities requirements are met
• Responsible for the application of permit and liaise with respective local Authorities on issues pertaining to permit for commencement of works / diversion of existing services
• Plan, Prepare and Update the schedule for the submission of Samples / Shop Drawings / Method Statement
• Raise CSD / SEM Changes queries in the event of services clashing. Prepare and Obtain approval for Final CSD / SEM drawings and sign off SWCs prior to construction.
• Assist Coordination manager to issue all the construction drawings and approved Sign Off drawings to related station/tunnel for construction and for preparing M&E procurement schedule and update periodically
• Required to attend co-ordination / progress / technical meetings
• Scheduling of overall M&E services works and review construction programme
• Coordinate with M&E Supervisors for the preparation of as-built information and submit to SWC Coordinator for his review
• Prepare and schedule for co-ordinated programme for M&E works
• Coordinate with M&E Supervisors for the preparation of as-built informations and submit to SWC Coordinator for his review
• Carry out weekly site inspection and report progress, quality, specifications, protection and problems.
• Prepare M&E coordination drawings and liaise with Architectural Coordinators and Design Engineers to issue drawing for approval.
• Responsible for managing a team of M&E coordinators and BIM Modellers in the design and coordination works;
• Interfacing or M&E planning, coordination with consultants and document control such as monitoring of sample submission, approval status of drawing
• Coordinating, organizing and preparing construction and Interfacing/M&E documents and drawing
• Ensure M&E works are carried out according to specifications / drawings;
• Inform Project Director / Project Manager on any technical / site problems
• Supervise the progress of works on site;
• Coordination of sub-contractor's work and ensuring the work is on schedule.

Job Requirements:

• Degree or Diploma in M&E
• Minimum 5 years’ relevant experience as E&M coordinator in large scale projects, MRT project (LTA).
• Highly motivated and independent with excellent team spirit and communication skills
• Good interpersonal and communication skill
• Good time management skill and able to work under pressure

Job Description:

• Minimum 8 years of architectural experience with recognised Diploma in relevant field, and at least 5 years of experience in construction supervision for projects of similar scale and complexity in local context.

• Work as Resident Technical Officer to our LTA projects, to assist and report to RE and SRE to monitor all site activities, and any incident, including near-misses. Report any non-compliance to RE and Qualified Person Supervision (QPS).

• Assist Engineer in carrying out supervision for related works include but not limited to replacement and extension, construction and reconfiguration of viaduct/ bridge works, and associated civil works, proposed new flexible pavement and infrastructure, re-alignment of roadways, fencing and construction.

• Prepare daily reports at regular basic and as required by clients.

• Supervise all construction activities and ensure compliance to all plans/drawings, risk assessment and specifications.

• Willing to work on rotation shifts.

• Ensure compliance to all health and safety policies.

• Ensure that contractor and their subcontractor comply with client's safety requirement, and safety checklists are follow.

• Reject poor quality of works at site and inform RE to raise non-conformance notice.

• Assist RE to manage and maintain records and documentation on field or site changes and to monitor adherence to construction schedule.

• Carry out standing supervision for critical site activities based.

• Preferably PR and Singaporean.

Responsibilites:

• Interact with customers to understand their needs and interests
• Promote and sell products to customers
• Provide product information to customers
• Keep track of inventory and restock products as needed
• Manage and organize the store shelves and merchandise
• Help customers with product returns or exchanges
• Meet sales goals and targets set by management
• Use technology and software to manage sales and inventory data.

Requirements:

• Strong communication skills, both written and verbal, to effectively engage with team members and clients
• Able to work on weekends/public holidays

Team Summary

The Asia Pacific (AP) Consumer Solutions group manages the deployment and optimization of Visa’s core products consisting of Credit, Debit and Prepaid payments solutions. Additionally, the team manages new capabilities aim at modernizing and transforming credential lifecycle and proposition management, such as Account Level Management, Visa Flexible Credential, Installments and the provision of card-linked Benefits with the aim of promoting Visa credential use by consumer. Taken together, these capabilities will help Visa issuers create differentiated core card propositions, stay relevant to and drive preference amongst consumers, against a background of their evolving user needs.

The team is responsible for leading the shift from traditional card-based solutions onto digital form factors, with the goal of establishing Visa’s payments solutions as the market-leading way for consumers to spend their money and manage their payments across the Asia-Pacific region. Key tasks include shaping regional product strategies, managing product P&L, leading product development and coordinating these activities with both global and local Visa stakeholders.

What the Director, Card Benefits Sourcing & Management at Visa does:

Visa is seeking an experienced professional to join Consumer solutions to lead the formation of the Card Benefits team and establish it as a key capability within Regional Product Solutions. This role involves a significant component of cross-functional work and will require the Director to work closely with Marketing, Visa Consulting & Analytics (VCA), Sourcing, the teams who manage strategic merchant relationships as well as with Global teams to identify, source and manage compelling offers and benefits that will be made available to Visa credential holders across the region. The offer and benefit content (“content”) sourced and managed by the team will be provided to a range of ‘client’ organizations within Visa AP, for example, Card Product & Segments team (for the provision of Affluent-targeted content), the Cross-Border team, the Engagement Solutions team (for content provided to consumers via platforms such as Visa Offers Exchange (VOX) and Visa Consulting & Analytics. The overall objective of this activity is to ensure Visa has a range of unique, compelling content to help our issuers drive preference for Visa credential use in AP as part of campaigns and Card Product CVPs.

The role-holder will manage a team of dedicated professionals who will identify, negotiate, source, deliver and monitor the performance of Visa credential-linked content. As such, the role holder will need strong negotiation experience and have a clear track record of monitoring the performance of content as well as making changes to these programs to improve their performance. A key part of the role will be in the management of internal stakeholder relationships – both with content source stakeholders (e.g. Marketing, Merchant management teams etc.) and content provision stakeholders (e.g. Affluent team, X-Border team etc.)

The AP Benefits team is a new one, formed to be a key component and contributor to the development and execution of our Regional Affluent Strategy as well as the execution of our X-Border strategy, both of which are part of Visa’s 2030 initiative to drive a step change in how we address the needs of Affluent consumers and X-border users. As such the Director will have the opportunity to form a new team and influence how that team participates in the roll out of a key regional strategic initiative for Visa. Once formed, the Director will be the team leader for this specialist group.

Why this is important to Visa

Consumer Solutions are the foundation for Visa’s business in Asia-Pacific and encompass conventional card-based credit, debit and prepaid programs as well as newer fintech-linked solutions. Consumer Solutions span all life-stage and income segments across Visa’s Asia-Pacific markets from entry-level Prepaid and Debit products through to High Net Worth credit propositions and solutions, and as such the team is a key platform for revenue generation and consumer engagement for Visa and our clients. The development of new innovative Digital Benefits Platform is an essential component of the next phase of credit growth in the region, and this role will be instrumental in executing our strategy to address the opportunity.

This is a unique opportunity for a bright and driven Scripting Specialist to be a part of a growing organization. We operate in an entrepreneurial environment which requires a self-motivated individual who is able to work in an efficient manner. You will join the team in our Rotterdam office, working together with colleagues on scripting surveys for our market research projects.

Specifically, you will be expected to:

• Script surveys in our dedicated software (Sawtooth software) and use HTML / CSS / JavaScript / Perl to improve survey layouts for higher respondent engagement
• Join project teams on structural basis and take responsibility of scripting the surveys (often including one or more of SKIM’s proprietary solutions, e.g., virtual shopping screens) in an accurate and timely manner
• Perform rudimentary checks to ensure the scripts and survey logics are error free
• Using experience to liaise with internal clients, advising on best practice and assisting with problem solving
• Be open to new ways of working and have a passion for seeking out new ideas to assist senior scripters in implementing new solutions for improved efficiency of the current way of working

Salary range: SGD $147,000 - $180,000 per annum + RSUs 

We're looking for a Senior Full Stack Engineer to join our APAC (Asia Pacific) Onboarding team based in Singapore.

APAC customers are a strong contributor to the Wise's growth. A big part of this growth comes from new customer acquisitions, so having a fast, convenient and delightful customer onboarding journey is central to this growth. That’s the mission of the APAC Onboarding team, and we’re looking for people who can make this happen. If this sounds like an exciting challenge, we’d love to hear from you!

Here’s how you’ll be contributing to the team

• Design scalable onboarding solutions tailored to diverse APAC markets, reducing redundancies and driving up conversion rates

• Develop robust systems to seamlessly KYC customers without delays, while being compliant

• Implement scalable KYC controls across multiple regulatory markets with minimal friction in the customer journey

• Build and maintain automations and tooling to process customer documents and other sensitive identity data in a scalable and cost-efficient way

• Utilise the observability stack and analytics to identify gaps, and unlock new opportunities for growth and operational excellence.

• Collaborate with various stakeholders throughout Wise, plan roadmaps with your team, and work through challenges to determine scope and realistic delivery

Sales Administration Responsibilities

• Establish leads/partnerships and direct efforts to achieve Groups, Corporate, Leisure, M.I.C.E, Airline, Luxury Consortia room night goals based on market segmentation and budget and to develop ongoing relationships with the clients

• Monitor sales production and adjust sales activities, account coverage and sales priorities as necessary to achieve the planned goals
• Develop account qualifications criteria and use market research to identify priority markets and accounts, to assign sales to assure coverage to all major markets and segments
• Monitor weekly activity of Senior / Sales Managers and ensure sales team is maximizing the use of resources to penetrate new accounts
• Develop annual sales department budget and execute sales programs and activities

Sales Personnel Development Responsibilities

• Recruit, select train and motivate Sales department personnel to achieve sales goals
• Assure understanding of Job Descriptions, Goals, SOP of Sales Department personnel and conduct formal semi-annual evaluation and ongoing coaching and counseling
• Maintain established personnel policies and procedures of the hotels

Market Planning Responsibilities

• Participate in development and execution of hotel marketing plan to identify sources of group business to the hotel and establish solicitation programs to maximize sales
• Participate in development of marketing plan, sales action plan, profit plan, A&P budget and marketing audits
• Monitor forecast of all Groups, Corporate, Leisure, M.I.C.E, Airline, Luxury Consortia and identify valley periods of sales emphasis and achieve forecast

Communications Responsibilities

• Maintain close and open communication with other department heads
• Maintain timely communication with Corporate Sales Offices, STB that can generate leads and provide information
• Coordinate communication between Sales and Other Departments to assure awareness of bookings and sales programs
• Maintain  timely and responsive communication with accounts and prospects

Personal Account Servicing Responsibilities

• Joint service key accounts with Senior / Sales Managers  and ensure continuity in our communications with accounts

Inventory Management Responsibilities

• Monitor transient bookings in relation to room availability, room type and customer spending potential to maximize rooms and other revenue
• Ensure all corporate transient contracts are loaded and kept within a central file

Other Responsibilities

• Ensure that all safety , health, security and loss control policies and procedures and government legislation are adhered to
• Comply with hotel and department policies and procedures at all times
• To carry out other duties as and when assigned by the Management of the Hotel

• Report directly to the Duty Manager, the Guest Service Agent is directly responsible for the day-to-day operations of the reception whilst on duty. 
• The Guest Service Agent is also to ensure that guests and visitors are made to feel comfortable and welcome “at home” on arriving and departing the Hotel.
• Responsible for the supervision of driveway and daily operation and to ensure a consistently high standard of guest service.
• Responsible for Information desk activities (including guest queries, information, mail, and messages).
• Identify the person to whom he/she is speaking, and the subject of the request, and direct the guest accordingly.
• Provide general information to customers and guests in a good and helpful manner.
• Identify ways of increasing the Hotel’s overall profitability within the section.
• Know how to explain the hotel and network pricing policy to guests.
• Know how to present the sales pitch for the various network products and hotel services.
• Systematically offer the hotel’s services to guests upon their arrival.
• Strive to implement the Accor Vision and demonstrate active use of the Accor Values

MAIN RESPONSIBILITIES

• Maintain databases on Retail and Net Sales, and provide analysis
  • By country
  • By channel/customer
  • By door

• Business reporting and controlling
  • Deliver accurate and timely weekly and monthly Sell-in and Sell-out reports for the SEAOC region.
  • Timely tracking of retail and sales performance against targets, identifying gaps, and collaborating with teams to develop and implement action plans to meet targets.
  • Coordinate and manage monthly net sales estimates, analyzing variances against the budget and reporting to headquarters.
  • Deliver insightful monthly flash reports on business sales performance.
  • Own standard reporting processes, ensuring they are accurate and delivered on time while continuously seeking improvements.
  • Produce monthly reports for key doors and P&L by channel/axis
  • Monitor monthly direct retail performance with benchmark against HQ KPI
  • Deep dive on post event ROI performance
  • Support regional and headquarters teams with ad hoc local reports.

• Budget/Revised Budget/Landing/Strategy plan
  • Assist the Business Controller in the forecast process for budgets, revised budgets, and projections, enhancing & refreshing templates.
  • Perform detailed analysis on appropriate focuses on for the business (trend per door, sales seasonality, stock-holding, CAPEX…)
  • Support the system upload.
  • Consolidate part of the forecasting information when required.

• Ad hoc
  • Participate in the implementation of finance / IT projects for the controlling function.
  • Develop and track new business key performance indicators (KPIs).
  • Continuously improve operational processes by identifying areas for automation and standardization, enhancing cross-reporting capabilities.
  • Collaborate closely with brand managers, local controllers, and accounting teams to gather and analyze business requirements for various finance and regulatory initiatives.

• Be involved in monitoring Retail processes
  • Ensure Retail Standard Operating Procedures are implemented and followed.
  • Support Retail team on system flows understanding and business/financial impacts (interface…) 

• SALES ADMINISTRATION RESPONSIBILITIES
  • Establish leads to achieve group and FIT room night goals based on market segmentation and budget and to develop ongoing relationships with the clients
  • Monitor sales production and adjust sales activities, account coverage and sales priorities as necessary to achieve the planned goals for all segments
  • Develop account qualifications criteria and use market research to identify priority markets and accounts, to assign sales to assure coverage to all major market segments
  • Monitor weekly activity of Senior / Sales Managers and ensure sales team is maximizing the use of resources to penetrate new accounts
  • Develop annual sales department budget and execute sales programs and activities
• SALES PERSONNEL DEVELOPMENT RESPONSIBILITIES
  • Recruit, select train and motivate Sales department personnel to achieve sales goals
  • Assure understanding of Job Descriptions, Goals, SOP of Sales Department personnel and conduct formal semi-annual evaluation and ongoing coaching and counseling
  • Maintain established personnel policies and procedures of the hotels
• MARKET PLANNING RESPONSIBIITIES
  • Participate in development and execution of hotel marketing plan to identify sources of group business to the hotel and establish solicitation programs to maximize sales
  • Participate in development of marketing plan, sales action plan, profit plan, A&P budget and marketing audits
  • Monitor forecast of all group and FIT segments and identify valley periods of sales emphasis and achieve forecast
• COMMUNICATION RESPONSIBILITIES
  • Maintain close and open communication with other department heads
  • Maintain timely communication with Corporate Sales Offices, STB that can generate leads and provide information
  • Coordinate communication between Sales and Other Departments to assure awareness of bookings and sales programs
  • Maintain  timely and responsive communication with accounts and prospects
• PERSONAL ACCOUNT SERVICING RESPONSIBILITIES
  • Joint service key accounts with Senior / Sales Managers  and ensure continuity in our communications with accounts
• OTHER RESPONSIBILITIES
  • Ensure that all safety , health, security and loss control policies and procedures and government legislation are adhered to
  • Comply with hotel and department policies and procedures at all times
  • To carry out other duties as and when assigned by the Management of the Hotel

Imagine yourself as part of a dedicated, passionate, and energetic team on a mission to build amazing mobile apps for all Visa Employees to use on their iPhone, iPad, and Apple Watch.  This team is known as the Corporate Mobile Development and is part of the End User Operations organization within Corporate IT.  Our mission is to design, develop, test, and release the most amazing native mobile apps for our employees to use from anywhere and everywhere on their Apple devices.  Developed in Swift 5.x using the Xcode tool, we pride ourselves on frequent releases, understanding user behavior through usage data, collecting, and analyzing crash log data to understand how to make our next release even better while reviewing user feedback to understand what new features our employees would like to see in the future. 

We strive to operate like a flexible startup, always lock step with where Apple is going yet able to pivot quickly as needed to accommodate Visa’s needs.  We develop with the latest Xcode, refactor all code for the latest version of Swift and use the latest SDKs to build our apps to run all iPhones, iPads and Apple Watches that are still supportable while leveraging the latest iPhone innovations. 

You play a very important role for each release.  Your duties will include: 

• Develop feature-rich native iOS applications for iPhones, iPads, Apple Watch. 
• Be part of an agile team participating in the full lifecycle of application development, including  building entire features and maintaining source control management, build processes, testing, and operations 
• Develop Gen Ai Based application 
• Accountable for ensuring all aspects of product development follow compliance and security best practices. 
• Takes feedback from code review and apply changes to meet standards. 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

MAIN RESPONSIBILITIES

➢ Promote the use of Givenchy products and brand story.
➢ Demonstrate the use of Givenchy products.
➢ Achieve sales and other targets set by the Retail / Boutique / Counter Manager.
➢ Provide excellent, professional, and personalized service to customers to increase brand loyalty.
➢ Always maintain the highest standard of Brand image.

1. Sales and Customer Service
▪ Demonstrate and promote the sale of the Givenchy Beauty products.
▪ Achieve sales and other targets set by Retail / Counter / Boutique Manager.
▪ Report sales figures to Retail / Counter / Studio Manager and Corporate Office.
▪ Provide accurate skin profiling consultation and assessment to customers.
▪ Educate customers on product information and application.
▪ Establish and maintain excellent customer relations by providing prompt, professional, polite, and personalized services at all times.
▪ Register, maintain and update customers in Point-of-Sale system.
▪ Book appointments and perform skincare and make-up consultations.
▪ Follow up on customers after product-purchase to ensure product satisfaction and build regular customer base.
▪ Handle customer enquiries, complaints and product returns professionally and amicably.
▪ Keep abreast about product / company / store information.
▪ Actively participate in company corporate events, new product launches, photography make-up assignments, etc.

2. Maintenance and up-keeping of work environment
▪ Actively participate in cleaning displayer units, tools, and testers throughout the day, and more thoroughly at night to prepare for next day’s business.
▪ Maintain a clean and organized work area.
▪ Maintain tester units in proper schematic order.
▪ Clean or replace any broken or damaged products.
▪ Maintain proper placement and condition of merchandise on counter, in stock room and maintained areas.
• Inform management of any store maintenance issues.
• Inform management of any Health and Safety issues which might lead to accidents.
• Ensure availability of testers, printed materials, and counter supplies at all times.
▪ Merchandise and display counters according to the marketing focus of the month and as directed by superior. • Always maintain the highest hygiene standard.

3. Personal Grooming
▪ Uphold the highest standard of Givenchy image and always adhere to the Givenchy’s grooming and uniform guidelines.
▪ Ensure that only the Givenchy’s products are used during working hours.

4. Inventory Management
▪ Assist in stocking of all counter supplies and inventory daily as required.
▪ Assist in merchandising and re-stocking all products on the floor in showcases and cabinets.
▪ Arrange for product transfer from other stores if customer wants product currently unavailable at your counter / store.
▪ Communicate low-stock and out-of-stock situations to Retail / Boutique / Counter Manager.
▪ Assist in the proper rotation of stocks.
▪ Maintain accurate stock records, conducts stock checks and report discrepancies to Retail / Boutique / Counter Manager.

5. Training
▪ Pass all skill tests set by the Brand / Company.
▪ Actively participate in all training sessions, meetings and corporate events.
▪ Apply knowledge acquired from the training sessions to the boutique / counter.

6. Others
• Adhere to established security procedures regarding the handling of cash and assets.
• Establish good working relationships with team members to maintain an amicable and harmonious working environment.
• Undertake all administrative duties assigned by Supervisor or Manager.
• Any other tasks assigned by the Supervisor or Manager from time to time

Team Summary

Reporting to the Regional Risk Officer, the Payment Ecosystem Risk team is responsible for:

• driving holistic Ecosystem Risk Strategy and Operations for Asia Pacific, supporting the effectiveness of in-market Heads of Risk
• ensuring robust Ecosystem Risk programs and controls across 1) Ecosystem Risk Programs, and 2) Ecosystem Data Security participants
• leading thought leadership in the risk and security space combatting payments fraud

What an AP Head of Ecosystem Risk Programs does at Visa

As a key pillar of the Payment Ecosystem Risk team, The AP Head of Ecosystem Risk Programs will report to the VP, Payment Ecosystem Risk. They will lead Visa APs Ecosystem Risk programs effectively and ensure proper deployment of the programs across AP’s diverse set of markets. These programs consist of VIRP (Visa integrity risk program), VAMP (Visa Acquirer risk program), VIMP (Visa Issuer risk program), VARS (Visa Acceptance Risk Standards).

Key objectives are:

• Ensure future-proof Ecosystem Risk programs based on a seamless lifecycle management approach across consumer, commercial and money movement payment flows.
• Assess the performance and impact of Ecosystem Risk programs, and drive improvements by partnering with Global program owners to enhance program design, operational execution or design new initiatives to strengthen risk environment.
• Ensure robust execution of Visa AP Ecosystem Risk programs, focusing on ensuring the integrity and security of Visa’s payment ecosystem whilst supporting (new) business growth.
• Train internal and external stakeholders on Visa’s Ecosystem Risk Programs aligning with business goals.
• Represent Visa as a domain expert in AP, including engaging with clients, industry stakeholders and regulators to present programs’ design and operational execution.
• Lead and grow a diverse Risk team, fostering innovation, collaboration and operational excellence.

Why this is important to Visa

Visa owns the most recognizable global brand in the financial services industry. As both the ecosystem as well as threat vectors evolve, Visa’s Ecosystem Risk programs have to evolve in tandem to uphold the trust and security of our ecosystem.

The AP Head of Ecosystem Risk Programs will be crucial in enabling this by having both hands-on acquiring risk fraud knowledge and strategic depth to enable future proof programs and processes.

Projects you will be a part of:

As the AP Head of Ecosystem Risk Programs for Visa Asia Pacific, you will be a key member of the Asia Pacific Risk Team, advising the AP Regional Risk Officer (RRO) and AP regional risk leadership team, hub and global functional leads on strategies related to complex operational, financial, legal and regulatory risk exposures.

The delivery of these initiatives will require close collaboration with senior leadership in the region and with stakeholders in Global Risk, Account Executives, Rules, and Legal.

Team Summary

The Loyalty and Engagement Solutions team is part of Visa’s Value-Added Services division, serving the Asia Pacific region. The team delivers superior loyalty solutions to meet the objectives of Visa’s clients, including card issuers and merchants, by creating engaging value propositions for digitally enabled consumers and driving Visa’s preference.

The Product Solutioning and Delivery Director role, focusing on Loyalty and Engagement Solutions, is a crucial member of our Issuing Solutions Loyalty & Engagement team, serving the Asia Pacific region. This role primarily leading solution designing and development of existing and new products for our Asia Pacific clients supporting the Loyalty Product Sales team in providing top-tier loyalty solutions, positioning Visa as a key partner and facilitator of captivating value propositions for digitally savvy consumers.

Success in this role demands a diverse skill set, including product knowledge, strong communication skills, relationship management, program management, strong data-driven capabilities, and the aptitude to work cohesively with a team of specialists and cross-functional partners to meet business objectives and revenue goals.

What a Product Solutioning and Delivery Director in Asia Pacific region does at Visa:

This role will be tasked with bringing subject matter expertise of Visa Loyalty products and solutions to the markets, as well as designing solutions for clients to facilitate successful implementations. The Director will also be responsible for driving roadmap of enhancements and strategy in collaboration with the Product Sales team.

The Director should be able to hold and facilitate technical discussions with both internal and Client technology stakeholders and advocate for the most effective and efficient technical architecture and implementation methodologies to expedite product delivery, as well as strong commercial understanding.

The Director will need to be highly collaborative, possess strong program management experience and will need to be experienced in working across markets, cultures and areas of specialism within Visa and client organizations.

• Become the subject matter expert for Loyalty products and solutions for the AP region
• Lead designing of loyalty solutions for new client opportunities by deeply understanding client needs and be able to articulate the solutions at the commercial and technical level
• Drive roadmap of enhancements across loyalty solutions with Hub and Market teams to for the AP region
• Advocate for and drive development of new features and platform improvements with Global and Regional Product owners through a deep understanding of market requirements and a keen sense of commercially successful outcomes.
• Establish repeatable and scalable delivery processes to customer engagement solutions, encompassing the understanding of clients’ innovation agendas and unique needs for loyalty solutions
• Collaborate with Product sales to create awareness and excitement for new technology innovations and user experiences related to customer experience and loyalty
• Lead the delivery of projects through to successful completion, with oversight
• Lead and manage Technology vendor partnerships to facilitate enhanced platform capabilities to further Visa loyalty capabilities
• Manage project status, issues and risks along with project change requests, project priorities, and project trade-offs.
• Pitch and support engagements with clients and partners to ideate innovative concepts and solutions to bring ideas to fruition, requiring a clear understanding of Visa’s existing capabilities and market opportunities to develop the best solutions for deeper customer engagement
• Support team compliance with quality, security, operational resilience, and other non-functional requirements

Why this is important to Visa

Loyalty and Engagement Solutions has been tracking significant double-digit growth in revenue with increasing demands from clients across Asia Pacific. These solutions also drive Visa’s preference, contributing to Visa’s payment volume. Visa’s Loyalty and Engagement Solutions provide consumers with the most rewarding experiences and offer clients the best methods to drive activation, engagement, and retention.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The Assistant Director of Sales will assist the Director of Sales to increase corporate extended stay client base through consistent solicitations while establishing trust and rapport with clients to generate and boost revenues. The Assistant Director of Sales services new and existing accounts to ensure repeat business. This position requires excellent communication skills, both written and verbal.

Expectations

• Support the Director of Sales in developing and implementing comprehensive sales plans and strategies to maximize revenue and market share.
• Assist in managing the day-to-day operations of the sales department, including overseeing the sales team’s activities, setting performance targets, and monitoring progress towards goals.
• Collaborate with the marketing department to develop and execute promotional campaigns, sales collateral, and advertising initiatives to drive sales and increase brand awareness.
• Conduct market research and analysis to identify emerging trends, opportunities, and competitive threats, and provide recommendations for adjusting sales strategies accordingly.
• Build and maintain strong relationships with key clients, corporate accounts, and industry partners to drive business growth and secure repeat business.
• Coordinate and participate in sales presentations, site inspections, and client meetings to showcase the hotel’s facilities, amenities, and services.
• Prepare sales reports, forecasts, and budgets, and analyse sales data to identify areas for improvement and track performance against targets.
• Provide leadership, guidance, and mentorship to the sales team, fostering a culture of accountability, teamwork, and continuous improvement.
• Stay abreast of industry developments, market trends, and competitor activities, and leverage this knowledge to inform strategic decision-making and stay ahead of the competition.
• Ensure compliance with the company policies, procedures, and standards, as well as applicable regulations and laws governing sales and hospitality operations.
• Perform a comprehensive and professional site inspection of the hotel with clients, highlighting key features and benefits of the property.  Ensure that all Sales Managers conduct thorough site inspections in accordance with established standards.
• Have a strong understanding of all Mondrian Singapore Duxton sales policies and sales techniques, focusing on optimizing occupancy, Average Daily Rate (ADR), and Food & Beverage revenue.
• Initiate sales lead and ensure timely follow-up
• Support the Director of Sales in preparing necessary reports promptly

Requirements

• Diploma/Degree in Business or Hospitality management or related disciplines
• Minimum 5 years sales experience, preferably in luxury hotel or 5-star hospitality
• Strong presentation, commercial and communication skills
• Strong interpersonal skills to develop and foster beneficial relationships
• High level of passion, enthusiasm and drive for results
• High level of common sense and high skill of problem solving and decision making
• In-depth knowledge of sales principles and techniques
• Strategic and tactical thinker - ability to develop strategic sales plans, establish goals and objectives, set performance targets and deliver projects on time
• Keeps abreast of changes and assesses trends in market conditions and consumer buying behaviour to create strategies that drive business opportunities

How do I deliver this?

• Tell it like it is- Authentic, honest, you mean it, sincere, true.
• Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.
• I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
• Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.
• Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

The Head of Partner Growth Targets and Incentives will be responsible for developing a centralized model to allocate Account Manager (AM) portfolios effectively and automating processes for defining AM incentives, targets, and Performance Improvement Plans (PIP) across the region. This role will require close collaboration with country teams to ensure local strategies and market specificities are reflected in the model, with continuous improvements based on feedback to drive alignment and operational efficiency.

Main responsibilities:

• Centralized Portfolio Allocation: Develop and implement a centralized model to allocate AM portfolios across the region, ensuring optimal distribution of accounts and resources for maximum impact.

• Automation of AM Processes: Automate the entire process for defining AM incentives, setting sales targets, and managing PIP (Performance Improvement Plan) processes for all AMs in the region, creating scalable and consistent systems.

• Country Strategy Collaboration: Work closely with country teams to ensure local market strategies and specific needs are integrated into the centralized model, collecting feedback to continuously refine and improve the system.

• Continuous Model Improvement: Regularly evaluate the performance of the portfolio allocation, incentive frameworks, and performance management processes, using data and feedback to make adjustments for improvement.

As a Senior Retail Merchandise Lead, you will drive the implementation of regional strategy, best practices, and execution of the commercial agenda in collaboration with Merchandising Leads. You will work closely with Merchandising Managers to exceed financial targets and ensure the strongest possible commercial and financial outcomes. Your role will be pivotal in coaching and guiding the leads to achieve these goals.

Key Responsibilities:

• Implement and execute commercial strategies in line with the direction from Merchandising Managers, collaborating with Merchandising Leads to drive best practices and exceed financial targets.
• Utilize a customer-centric approach in all activities, leveraging retail knowledge and understanding synergies between channels to enhance the customer shopping experience.
• Foster strong buy-in from operational teams to effectively implement and execute regional strategies.

Job Description

• Assist in full spectrum of employee cycle activities
• Support the execution of HR projects within areas e.g. Compensation & Benefits, Employee Performance, Learning & People Growth.
• Work on analysing data to develop action plans on challenges faced by the business
• Support the Company’s Employee Experience Initiatives in ideation and execution
• Support HR & work with discipline leads on the discipline skill mapping across BLs
• Review and work on improvements to the Company’s employee communications platform.
• Assist the Company’s internal training efforts through coordinating training sessions and collating feedback.
• Assist on work pass administration.
• Support the HR team in day-to-day administrative tasks and other ad-hoc duties as required
• Support on Leadership Connect sessions in terms of logistics & pre-session arrangements