We are searching for an energetic individual who enjoys engaging people, understand the concept and design of customer journey and digitally savvy. If you have any of these attributes, we hope to hear from you.

About the JOB:

Customer Experience and Audit

• Plan, conduct, and facilitate stakeholder discussions, workshops, user surveys, and interviews.
• Create user stories, personas, and storyboards.
• Maintain, review, and create new customer journey maps to enhance corporate clients' and their online and offline experiences.
• Translate all findings and goals into actionable recommendations.
• Plan and conduct user testing or mystery shopping to audit current offerings.

Service Delivery

• Develop, implement corporate clients’ service, and feedback policies, SOPs, and workflows in compliance with the Company’s policies, procedures, and processes to handle customer interactions and communications.
• Spearhead service excellence and sourcing training for Social & Recreational related topics
• Reinforce service excellence and operations training for the Guest Services team and lead the Guest Experience team to achieve service excellence across the Company.

Requirements:

• Degree/Diploma in Business, Marketing, or equivalent.
• At least 2 years of work experience, preferably in customer service and experience, and/or user experience.
• Digitally savvy with familiarity in CX/UX design, conducting UAT.
• Design thinking and customer service skills will be an advantage.
• Familiar with CRM programmes, databases, and data analytics such as Salesforce.
• Strong analytical, conceptualisation, and problem-solving skills.
• Excellent PowerPoint, visual presentation, and facilitation skills.

*Please attach portfolio link in resume

· Maintain general filing system manually or electronically

· Validate and record staff petty cash claims for reimbursement

· Compile and prepare bi-weekly progress site reports.

· Consolidate time card for worker monthly

· Assist in raising material request form for purchasing

· Other administrative duties as assigned (example: maintain office stationery stocks)

· Handle public inquiries, complaints, and feedback

· Establish and maintain good relationships with stakeholders living/working near to construction site

Requirement

Minimum O’ Level or some formal qualification

Minimum 3 years of relevant working experience in administrative role, preferably in the construction industry

Job Description:
• Process the drawing on laser program before cutting the material (Stainless steel / Metal / Aluminium)
• Check and be able to do simple troubleshooting on the machine and maintain a good quality work

Requirement:
• Experienced operator who has handled similar machines and have knowledge of materials;

• Able to read engineering drawing;
• Must be able to work in a team;

JOIN US, Team ToppingsKids!

The Role : Customer Service Representative

We are looking for someone who will be the first contact point of our customers. Customer’s satisfaction is our utmost priority and assisting their inquiries with in-dept knowledge about our products, clear understanding about their inquiries/needs, empathy, and friendly attitude within a timeline is a key for this position.

Company website: https://toppingskids.com/

Instagram: @toppingskids

Key Responsibilities

• Handle customer’s inquiries/ complaints via Email, Call, Direct Message (IG/FB), MarketPlace Chat (Shopee), or What’s app.
• Provide appropriate information about the product/service with in-depth knowledge of the products/service and up-to-date information about the event/ promotion/ deals/ marketing plans, etc.
• For customer’s complaints, provide solutions and alternatives within the time limits; follow up to ensure resolution with understanding of the customer’s concerns and needs.
• Provide standardized quality service with a friendly and helping attitude.
• Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.
• Creating customer’s orders manually whenever needed and helping the payment process.
• Keep track of exchange cases with a customer and relevant team till it’s completely resolved and the customer is happy.
• Take responsibility in Shopee Chat Performance – Sending a simple reply might be required out of working hours

Requirements:

• An excellent command of English and intermediate level of Chinese
• A high attention to details
• A friendly and professional demeanor
• Critical thinking and problem-solving skills
• Great communication skills & interpersonal skills
• Ability to work quickly under pressure & Multi-task
• Flexible to be able to adapt to fast changing needs
• Able to handle stress to deal with a broad range of challenges
• Strong sense of commitment & urgency to meet tight deadlines
• Must be Singaporean, Singapore PR, or Korean

Convenience Store Located Behind Tampines Polyclinic.

Nearest Bus Stop: 4, 8, 15, 18, 19, 27, 28, 29, 37, 38, 81, 129, 15A, 168, 291, 293, 298, 29A.

Looking for Retail Associate / Cashiers to join our crew.

Start ASAP

Multiple Vacancies Available.

1x Full Time

*** Must be 21 Year old and above. (Statutory Age Requirement in Shop for Sales of Tobacco and Beer/Wine/Liquor)

Job is Suitable for older workers.

We are a local brand, looking out for individuals to work in our retail shop (Convenience store in Tampines Area).

Cashiering.

Receiving and processing of incoming stocks

Assist in Ordering Stock.

Assist in Replenishing of stock.

Serves customers promptly and warmly.

Attend to customer enquiries, To help customers search for suitable products if needed.

Other ad-hoc duties assigned.

Working Hours

6 Days Work Week,

3pm-11pm

Interested, Call or Whatsapp your particulars to Mr Ong @ +65 8205 5040 to arrange for an interview.

(please include Name, Age, Nric, Address)

WALAH, a Home & Beauty Retail Shop opening at Tampines One is looking for hardworking and passionate shop assistant. Please find below job requirements:

• open for both full time and part time hiring
• performing shop opening and closing
• receiving, processing and organizing incoming goods/deliveries
• restocking depleted or low-stock items on shelves, and ensuring all products are organized accordingly to guidelines
• performing cashier responsibilities via shop's POS system, and performing regular price audits to correct any price discrepancies
• keeping the store clean and tidy by performing daily cleaning duties
• assisting customers in locating desired items
• addressing and resolving customers questions/complaints in a professional manner
• having sufficient knowledge of items sold in store to provide recommendations when needed
• no prior experiences are required

Store Location: Tampines One

Convenience Store Located Behind Tampines Polyclinic.

Nearest Bus Stop: 4, 8, 15, 18, 19, 27, 28, 29, 37, 38, 81, 129, 15A, 168, 291, 293, 298, 29A.

Looking for Retail Associate / Cashiers to join our crew.

Start ASAP

Multiple Vacancies Available.

2x Part Time

*** Must be 21 Year old and above. (Statutory Age Requirement in Shop for Sales of Tobacco and Beer/Wine/Liquor)

Job is Suitable for older workers.

We are a local brand, looking out for individuals to work in our retail shop (Convenience store in Tampines Area).

Attending to customer

Cashiering

Receiving and processing of incoming stocks

Serves customers promptly and warmly

Attend to customer enquiries, To help customers search for suitable products if needed

Other ad-hoc duties assigned

Working Hours

7am-3pm, 3pm-11pm

Salary Range:

Part time, $8/hr.

Interested, Call or Whatsapp your particulars to Mr Ong @ +65 8205 5040 to arrange for an interview.

(please include Name, Age, Nric, Address)

Responsibilities:

• Explain services to the customers
• Apply pressure with the thumb and fingers to the client's feet
• Communicating with guests during massages to adjust massagetechniques as required.
• Cleaning and sanitizing work areas.
• Keep service records
• Enquiring about guests' medical conditions and allergies beforeproviding services.
• Uphold hygiene standards and follow health and safety regulations
• Proven experience working as a FOOT REFLEXOLOGIST.
• Effective communication skills.
• Exceptional customer service skills.
• Patience and respect.
• Able to work on weekend and public holiday