Beautician Responsibilities:

• Greet customers upon arrival

• Remove hair using permanent and temporary methods (e.g. electrolysis and waxing)

• Apply hair products, like serum, cream and clay to style hair

• Give manicures and pedicures following clients’ preferences

• Recommend hairstyles and nail colors to match clients’ needs and personal style

• Apply makeup products

• Provide guidelines to clients on how to take care of their skin

• Book appointments over the phone and serve walk-ins based on availability

• Maintain updated client records (e.g. contact details and treatments)

• Cross-sell therapies and beauty products, when relevant

• Make sure our working area is clean and equipment is sterilized at all times

• Keep track of levels of stock (e.g lotions and nail polishes)

Requirements:

• Proven work experience as a Beautician, Cosmetologist or similar position

• Hands-on experience with makeup and hair removal techniques

• Familiarity with skin care therapies, like moisturizing, exfoliation and peeling

• Knowledge of beauty products and trends

• Ability to provide personalized services based on each client’s requirements

• High school diploma

• Degree in Beauty therapy, Cosmetology or relevant field is a plus

Hairstylist Responsibilities:

• Consulting with clients on stylistic options for their hair.

• Listening to client needs to determine their preferences.

• Describing different hair care products and their benefits.

• Shampooing, cutting, coloring and highlighting hair.

• Offering manicure, pedicure, waxing and facial services.

• Performing scalp treatments.

• Acting as salespersons to sell clients hair care retail products.

• Building a personal relationship with clients to ensure return visits.

• Adhering to salon safety and cleanliness standards.

• Managing bookings and welcoming clients into the store.

• Keeping updated on hairstyle trends and styling methods.

Requirements:

• Previous experience as a Hair Stylist or colorist.

• A wide pallet of styling and coloring techniques.

• Proficiency with hot irons, curlers and blow-dryers.

• Excellent interpersonal skills.

• Good verbal communication.

• Physical stamina.

• Creative mindset and a good eye for design.

✨Lead with Purpose, Ignite New Opportunities, and Shape your Future!✨

We are one of the leading Sales & Marketing company assisting our established clients in providing them a one-stop solution to increase their sales revenues and market shares through face-to-face marketing.

We are looking to develop the next talent from scratch in our industry to a business partner in the future. If you have the desire, our systems have set many talents just like you!

What you will be doing:
- Ensure customer satisfaction

Technical Resourcer (ASEAN), Up $5.8K

Duration: 6 Months Contract

Locations: To be advised

Job Responsibilities

• Source candidates using a variety of creative, cost-effective, and diverse methods including direct sourcing, networking, and internet research
• Create and implement outbound recruiting plans to proactively approach prospective candidates and talent pools
• Use analytical, data-driven sourcing strategies to produce effective and efficient search results
• Market and sell the company’s message in a compelling way to top talent
• Develop the company’s employment brand in the external marketplace
• Understand and monitor our competition and be able to report market recruitment trends

Requirements

• Minimum 3 years’ experience engaging and recruiting technical talent in ASEAN
• Experience with a variety of sourcing techniques
• Solid experience with professional social media tools like LinkedIn
• Ability to think like a marketer and create unique and effective marketing campaigns to select talent communities
• Ability to thrive in a team-based, dynamic, collaborative, and fast-paced environment
• Proactive attitude with a demonstrated ability to inspire and persuade people with a consultative approach

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R1223746 Tan Eng Kah (Chen Yunjia)

Job Title: Salesforce Developer

Position Overview:

We are looking for a skilled Salesforce Developer with a focus on Sales Cloud and a certification in Salesforce Sales Cloud Consultant (SFA) to join our team. The ideal candidate will possess a strong background in Salesforce development and be capable of customizing, implementing, and optimizing Sales Cloud solutions that support our sales and business development functions. They should have a keen understanding of CRM best practices, be adept in Apex, Lightning Components, and Salesforce automation tools, and have a proven ability to deliver solutions that enhance the sales process.

Key Responsibilities:

- Develop and customize Salesforce Sales Cloud applications to support and enhance our sales operations and processes.

- Collaborate with cross-functional teams, including Sales, Marketing, and Operations, to understand requirements and design Salesforce solutions.

- Utilize Apex, Visualforce, and Lightning Components to create robust, scalable applications on the Salesforce platform.

- Design, build, and manage Salesforce automation, including workflow rules, process builders, and validation rules.

- Ensure optimal performance of Salesforce Sales Cloud and develop solutions that meet security and compliance requirements.

- Conduct data modeling, configure reports, and provide insights through dashboards for sales teams.

- Implement Salesforce best practices, troubleshooting, and code optimization to improve system efficiency.

- Provide support for user training, create technical documentation, and manage ongoing system maintenance and updates.

Qualifications:

- Bachelor’s degree in Computer Science, Information Technology, or a related field.

- Salesforce Certified Sales Cloud Consultant (SFA certification) is required.

- 5+ years of experience as a Salesforce Developer or in a similar role. - Proficient in Salesforce programming languages (Apex, Visualforce, SOQL, and JavaScript).

- Experience with Salesforce Lightning framework (Aura and Lightning Web Components).

- Strong understanding of Salesforce Sales Cloud capabilities and its customization options.

- Knowledge of data integration tools (such as MuleSoft, Informatica) and REST/SOAP APIs.

- Familiarity with Agile and DevOps practices in Salesforce development.

- Excellent problem-solving and communication skills.

Mandatory Skills:

- Additional Salesforce certifications, such as Platform Developer or Administrator.

- Experience in developing and deploying applications within a CI/CD pipeline.

- Knowledge of other Salesforce platforms (Service Cloud, Marketing Cloud) is a plus.

NAEUM Restaurant Group operates three concepts: i) NAEUM, a 1 MICHELIN-starred restaurant serving contemporary Seoul cuisine, ii) HIDEAWAY by NAEUM, our private dining space, iii) GUUM Contemporary Grill, a premium Korean steakhouse.

We are currently looking for a Junior Sous Chef to join our team at NAEUM, the flagship restaurant.

Requirements:

- at least 4 years of total Back of House experience with at least 1 year in fine dining (MICHELIN accolade or equivalent).

- Established skills in butchering, filleting, grilling, and other general food preparation skills

- Strong team player

- Willingness to learn and stamina to upkeep with MICHELIN quality standard

- Able to guide juniors well

- Strong sense of responsibility for your kitchen section

- Experience in ingredients ordering and inventory tracking

- Languages: strong command of spoken and written English

If you are interested to join our growing family, please upload your CV or email to [email protected] with a Cover Letter. We require at least 1 contact for reference check to be included.

Duration: 3 months contract to permanent

Location: Pioneer Road

Working hours: Mon - Fri (8am to 5pm) & Alternate Sat (8am - 12pm)

Responsibilities

• Perform order processing operations in compliance to rating principles as well as operator variations Perform documentation for order processing activities
• Perform stock transfer / system transaction in WMS
• Monitor cargo handling schedules to ensure timelines are complied with
• Perform system receipt of cargo
• Validate documentation and escalate non-conformities
• Identify operational shortfall and escalate
• Manage appropriate mitigating actions / plans to manage lapses in delivery of logistics services Prepare reports for customers and operations
• Perform billing process

Requirements

• Min. 1 year of customer service is preferred (Preferably in the logistics / warehouse industry)
• Prior experience in WMS/SAP will be advantegeous
• Execellent communication skills to liaise with different stakeholders

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Our client is a premium merchandise solutions provider focused on point-of-sale materials and equipment. They are specialize in customized OEM premiums , corporate gifts, procurement web portal, and point-of-sale merchandise for major multinational companies.

• Prepare quotations, sales orders, and purchase orders; maintain sales systems; assist with customer service and correspondence (calls, emails, letters, etc.).
• Support the Procurement Team to get the best pricing and terms, and coordinate with internal and external teams to align on project goals and deadlines.
• Monitor project progress, address issues, and ensure timely delivery (including DDP/Sample) to customers, track orders from initiation to fulfilment.
• Support the design team, monitor artwork progress, and ensure correct processing of local and international orders.

Requirements:

• Diploma and above
• At least 2 years of Sales Admin experience.
• Proficient in Microsoft Excel

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Job Description

• Responsible for monitoring and assessing the market to identify market-making opportunities, execute trades for foreign exchange products and complete all post-trade execution processes. Oversight control of Forex Dealing Room/Treasury Operations.
• Have the requisite experience and skill to trade in US Government securities and Singapore Government securities.
• Be conversant with the implementation and operation of technology-based trading and reporting packages.
• Manage the ALM desks of the branch and oversee treasury operations at Singapore; ensure adherence to regulatory framework.
• Manage the balance sheet of the Singapore treasury while ensuring business and treasury strategies are aligned and in line with the bank’s policy.
• Manage the liquidity risk, market risk and interest rate risk through the effective use of foreign exchange and money market instruments.
• Responsible for working within regulatory, compliance and legal framework of local and head office jurisdiction both; implementing risk management systems, controls, policies and procedures for the line of business.
• Maximize returns on assigned risk capital while keeping within internal as well as regulatory limits.
• Facilitate coordination between head office treasury and the branch activities.
• Able to demonstrate ability to independently single handedly manage the treasury operations and liquidity planning keeping in diverse complexities in mind.
• Analyse key industry challenges facing global financial markets and potential scenarios shaping the future landscape of the financial market industry.
• Assess operational risk assumed by or arising from financial market activities and determine if mitigating actions need to be taken to limit financial reputational losses.
• Implementation of new Treasury Application which is being undertaken by the bank
• Monitor and assess foreign exchange markets to spot trading opportunities and formulate trading strategies.
• Monitor daily profit and loss and positions in the trading book and formulate hedging strategies to manage associated financial risks.
• Fund Management in tune with the business scenario.
• Manage Fixed Income portfolio.
• Perform managerial checks and controls on compliance with policies and procedures in place from time to time.

Work closely with Senior Management and provide views and recommendations on global economic factors/ market conditions.

Requirement

• Degree or equivalent preferably in the field of Banking/Finance/Investment
• Banking experience of a minimum of 5 years in related field.
• Good understanding of financial statements
• Sound knowledge of banking systems/processes/procedures.
• Good management skills and analytical mindset, one who can effectively analyse a situation and make decisions to address issues/problem.
• Excellent communication and inter personal skills with the ability to Interact with all levels of staff and top management
• Sound knowledge of Microsoft applications: Excel/Word/PowerPoint and trading platforms

The candidate should preferably have experience in different verticals such as International Banking, Computer Application and Business Management.

Interested candidates please email resume in MS Word format to [email protected]

Please state your last drawn and expected package, relevant skill sets and the position you are applying for.

Kindly attached a photograph of yourself on the resume.

Resumes collected will be kept in strict confidence and used for recruitment purposes only.

• Provide safe transportation for the Chairman and management staff.
• Manage office tasks related to courier and postal services.
• Ensure the vehicle is clean and well-maintained.

Requirements:

• Possess a valid Class 3 license with a clean driving record.
• At least 2 years of relevant working experience.
• Familiar with Singapore roads and safety regulations.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24125585

• Tracking conformity certificates, calibration certificates, and plant calibration certificates from external agencies while maintaining the RIN Register and coordinating with QPS for closure.
• Ensuring full compliance of all sub-contractors with the relevant LTA M&W requirements and preparing and submitting weekly and monthly quality reports.
• Overseeing QPS inspections and key activities while ensuring presence during asphalt works for road diversions
• Reviewing shop drawings, coordinating design issues, inspecting new and in-use molds, and managing material orders
• Coordinating production to meet daily targets and preparing inspections with the production supervisor and RTO

Requirements:

• Degree in civil Engineering/ Mechanical Engineering or equivalent.
• At least 5 years of experience in QA/QC roles within the construction industry

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24125585

• Manage and coordinate all lifting activities, including lifting and erection plans for crawler and mobile cranes
• Prepare and review lifting plans, method statements, risk assessments, and safe work procedures, while conducting daily site walkabouts to monitor HSE compliance
• Prepare lifting plans, coordinate site teams, ensure compliance, and liaise with clients and executives
• Conduct site inspections for compliance and coordinate with client and executive teams.
• Supervise construction progress, manage work schedules, coordinate with engineers and consultants (QPS) on technical matters, and liaise with subcontractors for site activities
• Address technical issues, guide supervisors, ensure schedule adherence, maintain quality standards, and resolve problems through site inspections
• Prepare reports and method statements, manage workers for site safety and cleanliness, and supervise site activities closely

Requirements:

• Possess a valid Lifting Engineer certificate
• Degree in Civil Engineering or equivalent
• At least 2 years’ experience in MRT/LTA underground project with diaphragm wall and bored-piling works.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24125585

• Supervise construction progress, manage work schedules, coordinate with engineers and consultants (QPS) on technical matters, and liaise with subcontractors for site activities
• Address technical issues, guide supervisors, ensure schedule adherence, maintain quality standards, and resolve problems through site inspections
• Prepare reports and method statements, manage workers for site safety and cleanliness, and supervise site activities closely

Requirements:

• Degree in Civil Engineering or equivalent
• At least 1 year experience in MRT/LTA underground project with diaphragm wall and bored-piling works.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24125585

• Responsible for developing and managing the Project Work Schedule, encompassing building works, M&E, and Process Systems from design through construction and installation to testing and commissioning
• Estimate the duration and resource needs for each major construction activity
• Prepare technical submissions for all tender proposals and assist in site planning, work scheduling, and monitoring site implementation progress

Requirements:

• Diploma in Construction Management/Civil Engineering or equivalent
• At least 4 years of Site Planning/Management experience
• Proficient in Primavera

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24125585

Marketing Executive

• Working Days: Monday – Friday
• Working Hours: 08:00am - 05 :00pm
• Location: Jurong
• Salary: $2,700 - $3,000 + $90 Transport Allowance

Responsibilities

• Brand promo activities/packaging artworks editing, managing advertising and promotion
• Support as in house designer for urgent packaging editing/new POSMs creation etc
• Website maintenance/editing (ensuring website information is up to date)
• To support in development and planning of new products with the mission of taking a product from concept to commercialization
• To support ad hoc marketing activities whenever possible.

Requirements

• Relevant Experience in the same capacity
• Knowledge on using illustrator/photoshops for design of artworks/POSMs/editing package
• Social media knowledge/experience will be added advantage

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Tescom is an IT consulting firm providing a range of professional services in functional testing, automation testing, cyber security testing, performance testing, independent IT auditing, usability testing, resource augmentation, IT support and training.

We are looking to hire an IT Audit Manager to join us in an exciting project.

Responsibilities

1. Lead and manage the audit activities of an IT software project, ensuring alignment with organizational goals and industry best practices.

2. Develop comprehensive IT audit plans, checklists and methodologies tailored to software project requirements.

3. Assess IT systems, applications, and processes for compliance with internal policies, regulatory standards, and security protocols.

4. Collaborate with project managers, developers, and stakeholders to identify and mitigate project risks.

5. Produce audit findings reports, and actionable recommendations.

6. Provide leadership and mentorship to audit team members, fostering a culture of excellence and continuous learning.

7. Act as a liaison between the audit team and the client, ensuring a smooth audit process and effective communication.

Qualifications & Experience

1. Bachelor’s degree in Information Technology, Computer Science, Accounting, or a related field.

2. Professional certifications such as Certified Information Systems Auditor (CISA), or equivalent would be advantageous.

3. At least 8+ years of experience in technology projects.

4. At least 5+ years of experience in IT auditing, governance or compliance.

5. At least 2+ years in a leadership role.

6. Strong understanding of IT project management methodologies (e.g., Agile, Waterfall) and software development life cycles.

7. Excellent analytical, problem-solving, and decision-making skills.

8. Exceptional written and verbal communication skills, with the ability to present findings to technical and non-technical audiences.

9. Demonstrated ability to work collaboratively in cross-functional teams and foster stakeholder relationships.

Responsibilities

• Managing clients in admin tasks and enquiries
• Maintaining client portfolio.
• Assisting the department head in internal reporting and data consolidation.
• Supporting the Relationship Managers in credit and marketing activities such as account opening, KYC review, prepare financial spreadsheet, input limits and transactions in GCMS, credit conditions monitoring, loan drawdown/ rollover, post loan monitoring and day to day operation.

Requirements

• Bachelor's degree in Business, Accounting, Banking and Finance, Economics or related discipline
• 2 years of relevant experience in similar capacity
• Excellent verbal communication and good interpersonal skills to handle stakeholders

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy

all hair services like cut, dying hair, doing hair treatments, selling hair products, order stocks for hair products, cashiering, handle calls from customers, train and manage Staffs, help to boost sales, handle complaints from customers. help to wash towels and fold them, open and close the cashier.Interested may contact me at 83805668

Responsibilities:

• Stay abreast of regulatory guidelines and Group requirements. Provides regulatory advice to business as required.
• Assist with group compliance monitoring assessment, audit, and annual gap analysis exercise.
• Complete the group Annual Risk & Control Assessment.
• Perform due diligence, AML, and sanction screening checks prior to onboarding new partners and continuous due diligence review for existing partners.
• Fulfill MAS requirement such as keep track of and prepare annual staff declarations, CPD hours and roll out annual compliance training etc.
• Provide 2nd level monitoring and management of compliance on internal policies and procedures, and information security.
• Identify inadequacies and weakness in systems and controls of compliance and Company’s functions and suggest improvements.
• Assist with or take charge of ad-hoc projects or tasks as may be assigned from time-to-time.

Requirements:

• Minimally Diploma qualification
• 3 years of relevant compliance experience in a financial institution (preferably insurance)
• Professional certification such as ICA Diploma in Compliance would be advantageous
• An analytical mind and good business sense, able to grasp the complexities of business nuances and balancing that with a keen sense of applicable regulations
• Possess good communication and writing skills
• Team Lead experience is a plus

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Job Description:

• Prepare designs, sketches and reports with supporting calculations for projects, and supply drafting staff with information to assist in the production of detailed drawings, the development of quantities, materials lists and cost estimates as required.
• Coordinate with suppliers, clients, consultants or commissioning engineers concerning the design, installation or construction and commissioning of assigned work.
• Assist in the preparation of technical detail for quotations, contract documentation and technical specifications.
• Prepare technical submissions for materials, construction methods and C&S shop drawings.
• Liaise with suppliers, clients, consultants or commissioning engineers concerning the design, installation or construction and commissioning of assigned work.
• Report on work progress during meetings.

Job Requirement:

• Preferably with a Degree in Engineering related studies.
• Minimum 10 years of engineering/design experience
• Excellent written and verbal communication skills with an excellent eye for detail.
• Team Player

The Relationship Associate is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.

Responsibilities:

• Provide day-to-day client servicing, handle and provide timely resolution to client issues.
• Validates client data and documentation in relevant systems.
• Takes the lead to coordinate and follow-up across internal departments to solve client needs.
• Provides feedback to client related to emerging product needs, competitive practice and ideas on process/product improvement.
• Analyzes client data and provides reporting as needed.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years relevant experience

Education:

• Bachelors degree

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required

• Maintaining long-lasting relationships with existing customers through exceptional after-sales service. • Actively sourcing new sales opportunities through cold-calling and emailing. • Developing in-depth knowledge of product features and benefits. • Utilizing virtual meetings to build relationships with new customers. • Processing customers' purchase orders and liaising with the logistics department to ensure the timely delivery of ordered products. • Advising customers on suitable product selection based on their needs and specifications. • Creating a sales pipeline to accurately reflect the relative placement of sales prospects in the purchasing process. • Following up on sales inquiries that are made by potential customers through different channels. • Setting up face-to-face meetings between potential customers and Outside Sales Representatives.

Minimum diploma / degree in any field. • Experience in Information Technology would be advantage. • Able to read and speak Japanese to liaise with Japanese customers would be an advantage. • Experience in sales in managed services will be given priority. • Candidate excellent communication skills with no experience may apply. • Excellent negotiation and consultative sales skills. • Effective communication skills. • Exceptional customer service skills

KEY ACCOUNTABILITIES

• Oversees and plays an integral part in the development and implementation of CX strategy and plans, ensuring all areas of the business from product proposition development, digital and channel services, sales and marketing, branding and communications, customer communications and contact points, claims and operations are interrelated and integrated to relay one seamless CX.
• Champions the Voice of Customer (VOC) programme and feedback is collected, analysed and disseminated into the business for consideration / execution and delivery.
• Manages the ongoing synthesis of relevant Customer data, business analytics and intelligence, to increase effectiveness and efficiency, vision and principles and uplift CX and Customer Loyalty.
• Designs and develops best in class digital customer experiences across all technology driven interfaces.
• Manages all user experience, working with IT to ensure simplicity of all front end design, and that the customer is at the heart of all design.
• Manages customer communication touchpoints including but not limited to service & customer information emails, app communications, Chatbot & LiveChat.
• Manages the Service Call Centre, ensuring customer service levels are kept above industry benchmarks. Further, the role ensures the right protocols/procedures for front-line facing employees to enhance the customer experience.

QUALIFICATIONS / EXPERIENCE

• Bachelor’s or master degree in business, marketing, communications, public relations or related field.
• A 10+ year career, preferably spanning both line and staff functions, with demonstrable operational and public-facing results.
• Proven experience in transforming customer operations and services, leading to measurable improvement in the end-to-end customer experience, preferably along with a reduction in related expenses.
• Experience influencing large customer-facing teams with metrics that demonstrate improvements in both customer satisfaction and cost management.

KNOWLEDGE & TECHNICAL SKILLS

• Ability to oversee customer research and analysis, able to develop, implement, and cause adjustment to functional strategies and plans to ensure competitive pricing, customer satisfaction, innovative product development.
• Experience managing Voice of Customer Programs
• Ability to oversee the development and initial implementation of UX opportunities that meet the growth objectives of the business.
• Ability to manage performance data, analyse and report results e.g. NPS, CXI and recommends/takes corrective actions to ensure the achievement of mission and CX objectives.
• Ability to people manage and lead a large team as well as projects
• Strong digital know how

Your career at NTT DATA Business Solutions

Empowering You – to feel our passion for SAP / Analytic Solutions

As NTT DATA Business Solutions, we are more than just a company. We are a team of innovative and passionate people who specialize in creating value-added SAP and Analytic solutions and guiding our customers on their journey to becoming intelligent businesses. We focus on SAP Consulting, SAP Development, Data Analytics, ServiceNow, Managed Cloud Services, Application Management Services (AMS) & Technology and beyond.

Our success is based on TOGETHERNESS, INNOVATION, TRUST, and SUSTAINABILITY – this is the heart of our corporate culture.

As part of the global NTT DATA Group, one of the top 10 IT service providers worldwide, we stand for our open and sustainable acting. More than 15,000 employees from 64 nations in over 30 countries show that diversity is integral to our DNA and that we live tolerance and respect every day.

People are the key to our success. We believe that every individual can make an important contribution and are therefore constantly on the lookout for talented people who can actively strengthen our team.

Are you ready to break new ground?

Position Summary:

The Executive Vice President will serve as the visionary and strategic leader for NTT DATA Business Solutions. The role requires a dynamic, entrepreneurial leader with exceptional business acumen, proven experience scaling businesses, and the ability to inspire a diverse, globally distributed workforce. This individual will be responsible for shaping and executing the company’s strategic direction, driving revenue growth, and ensuring operational excellence while maintaining the organization’s mission and values.

Key Responsibilities:

Strategic Leadership

• Develop and execute a comprehensive strategic plan to drive growth and expansion.

• Identify and pursue new markets, revenue streams, and business opportunities.

• Build and nurture relationships with key stakeholders, including board members, clients, government agencies, and industry partners.

Business Development & Growth

Financial & Organizational Stewardship

• Manage the financial health of the company by driving revenue growth, managing costs, and ensuring profitability.

• Develop and implement robust financial and operational performance metrics.

• Build a high-performing leadership team to support growth and succession planning.

Culture & Values

• Lead by example to inspire a culture of excellence, integrity, and innovation.

• Drive initiatives that promote diversity, equity, and inclusion across the organization.

Qualifications:

Experience

• 15+ years of leadership experience in related industries.

• Proven track record of scaling businesses, managing P&L, and achieving sustainable growth.

• Experience in cross-border business operations and working with diverse, multicultural teams.

Skills & Competencies

• Visionary leadership with the ability to inspire and align teams around a common goal.

• Strong strategic thinking and problem-solving abilities.

• Exceptional interpersonal and communication skills.

• Expertise in international business development, partnerships, and market expansion.

• Financial acumen, including budgeting, forecasting, and performance management.

• Adaptability and resilience in a fast-paced, high-growth environment.

Education

• MBA or equivalent advanced degree preferred.

• Bachelor's degree in business, healthcare management, or a related field required.

Description

Some careers grow faster than others.

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Life in Singapore is the combination of AXA Singapore and HSBC Insurance. Here you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank

Insurance is about people, and the promises they make. At HSBC Life in Singapore we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region. Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our combined team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.

Together we will pursue efficient ways of working. We will harness the latest data and technology solutions to achieve meaningful outcomes for our clients. And the protection we offer will create broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.

We are currently seeking a high calibre professional to join our team as a Head of Pricing.

Principal Responsibilities

• The jobholder is responsible for leading the Pricing and In-Force Management team for the delivery of all product-related actuarial activities including:
• Product pricing for new products and repricing of existing products, covering investment-linked, universal life, participating savings, participating protection and non-participating products, and covering all distribution channels including RBWM, broker, agency, FA and direct channels
• Policy illustrations for both new and enforce policies
• Special quotes, including support to High Net Worth business segment
• Product profitability monitoring
• Actuarial support for TSA exit
• Managing new product risks
  
• The jobholder is responsible for assessment of product profitability under IFRS 17 basis and product capital requirements under regulatory capital basis
• The jobholder required to liaise with INSP Business teams (e.g. Products, Distribution, Customer teams) on regular basis, and to provide professional advice and solutions to senior management of INSP in various management initiatives including but not limited to those related to product and distribution strategy
• The jobholder will liaise with relevant Group Insurance teams for approvals of new product pricing

Qualifications

• Qualified Actuary from a recognized Actuarial examination body
• At least 10 years of Actuarial experience with experience in product pricing
• In depth experience with pricing processes and process controls
• Excellent communication & presentation skills
• Project management experience, organizational skills and ability to think innovatively
• Demonstrated ability to think strategically balanced with practical day-to-day execution
• Demonstrated ability to manage and influence senior level stakeholders
• Demonstrated negotiation, leadership and problem solving skills
• Experience in Singapore insurance industry is an advantage
• Experience of managing pricing team in direct life insurance company is an advantage
• Ability to work effectively under pressure with competing and at times rapidly evolving priorities
• Ability to develop cohesive working relationships with internal and external stakeholders

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

Video URL - External

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