Team Summary

Global Government Engagement drives Visa’s business by shaping the policy and regulatory environment to accelerate digital payments – ensuring Visa is the best way to pay and be paid for everyone, everywhere. We excel with clients, governments, and partners to enable everyone to participate fully in the digital economy, delivering economic growth, innovation, and positive social impact. We are diverse and inclusive – committed to being a best-in-class global government engagement team.

Throughout the Asia Pacific (AP) region, the existing team of highly qualified government engagement professionals support the ongoing growth of the company’s business. They proactively engage with a wide range of stakeholders to promote Visa’s capabilities and contributions to governments.

What a SVP, Government Engagement, AP does at Visa:

Strategic Advisory and Subject Matter Expertise

• Serve as a member of Visa’s AP leadership team, providing both strategic advice and direct support on matters of legislative and regulatory interest
• Build strategic engagement plans for Visa’s executive leadership in the region with key government stakeholders across AP
• Provide subject matter expertise on primary public policy matters and be a key resource to public officials, clients, and industry associations

People Leadership

• Lead and manage Visa’s Government Engagement team, managing Visa’s current talent and hiring new team members to expand the team’s capabilities. Actively engage employees with exceptional communications skills and commitment by role modelling the behaviors underlying Visa’s four leadership principles. 
• Ensure that cross-functional teams are fully aligned and briefed about the environment, ensure that strategic plans for the region are developed in conjunction with, understood and shared by the supporting functions within Visa.
• Take a thoughtful and diverse approach to talent acquisition and talent management, attracting, developing and retaining outstanding talent, whilst also continuing to raise the performance expectations of the team.  Ensure appropriate succession planning is in place for key roles, maximize employee engagement and ensure all staff have meaningful development plans. Create a sense of community and drive a culture of genuine inclusion for the team.
   

Drive Business Outcomes with Engagement & Thought Leadership

• Promote Visa’s reputation and profile by representing the company at public events, policy forums, industry conferences, association committees and roundtables, etc.
• Regularly engage directly with lawmakers, regulators, and other external stakeholders that may impact Visa’s business to enhance Visa’s reputation and competitive position
• Develop and deliver compelling government engagement narratives about the value of Visa and the payments industry in alignment with Visa’s business priorities
• Develop strategic policy positions, in partnership with Visa’s Global Policy team, that foster potential business partnerships with national and sub-national government agencies in the delivery of social services, payment of taxes, and other potential government programs that may benefit from the application of electronic payments
   

Partnership, Collaboration, Influence

• Partner and collaborate with the AP leadership team, country management throughout the region as well as global key stakeholders to drive Visa’s local and regional policy priorities
• Facilitate regional and global business subject matter expert interactions and briefings with relevant regulators and government officials
• Manage compliance with all relevant corporate policies and legal requirements related to political participation and activity throughout the region, ensure utmost respect for and adherence to ethical behavior standards within the AP government engagement team and broader AP business
• Establish and maintain appropriate contact with counterparts and other industry participants (incl, client institutions, FinTechs, and other payment sector stakeholders)
• Coordinate management of any potential global, local and regional issues

Why this is important to Visa

Government engagement is essential for Visa in the Asia Pacific region due to the complex and varied regulatory environments across different countries. By collaborating with government authorities, Visa can ensure adherence to local laws, enhance security protocols, and gain the trust of consumers. Furthermore, government partnerships can facilitate innovation, helping to develop and implement cutting-edge payment technologies that drive financial inclusion, particularly in underserved areas. Close cooperation between Visa and governments helps align with regional economic policies and contribute to the overall growth and digital advancement of the Asia Pacific financial landscape.

What you get to do in this role:

• Be the go-to expert for Global Talent data processes and enable your partners within various Global Talent teams such as Talent Acquisition, Total Rewards, Talent Activation & Growth, and HR Business Partners
• Manage master data in our core systems such as Workday, Jobvite, and Service Now platform

• Collaborates with cross functional business and IT teams to capture business requirements and translate them into processes and system solutions
• Documents implementation considerations, workflows, process maps, etc. as required.
• Develops UAT strategy and execution to cover testing, defect resolution and triaging

• Maintain standardized data definitions and globally streamlined data entry procedures

• Works with relevant teams to support day-to-day systems and interfaces to resolve issues related to existing solutions.
• Utilize strong understanding of business processes, services, and technology to identify opportunities for improvement, simplification, standardization, and automation.
• Participates in stakeholder communications, sends status reports by preparing materials, facilitating sessions and documenting outcomes.
• Develop and maintain simple to complex reports, utilizing Workday Report Writer, as well as other organizational tools and available technologies
• Lead the preparation and delivery of complex HR reports, ensuring alignment across deliverables, and adherence to overall global reporting strategy
• Create and maintain standardized real-time dashboards displaying key metrics and insights for HR and business leaders in a visually appealing manner

The Reliability Engineering Automation team prides itself in keeping Visa systems up and secure, catering to the 24*7 needs of the business. The team uses AI to aggregate observational data (from monitoring systems output, job logs, syslog, etc.) and data from ticketing, incident, and event management system data to produce a virtuous circle of continuous insights yielding continuous improvements and fixes The Senior Software Engineer, a highly motivated senior individual contributor based in Singapore, responsible for designing and developing effective solutions in accordance with industry standards on best web development practices. As part of the team, you will be required to own key modules, perform code and design AI architectural reviews, suggest best practices and implement design and development standards. The role is a senior Analyst who has the passion to solve problems, factor old codes, learn and pick up new technologies like generative AI, chatops. The role will also be required to lead implementations on key modules and mentor junior team members,

Responsibilities:

• Have the passion in developing and supporting the growth of the next generation software architectures and inspire innovation within the team
• Develop scalable real-time low-latency Artificial Intelligence processing solutions in an agile delivery method
• Lead and guide the team in AI design, code and implement new algorithms to solve complex problems
• Develop AIOPS solutions using available tools and technologies and assist the global team in problem resolution by hands-on participation.
• Engage technical workshops with cross-vertical Technology partners for cross-vertical integration in software development

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The Restaurant Manager of Butcher’s Block is responsible to support the Restaurant General Manager for supervising the overall operations and service standards of the outlet to meet and exceed guest’s dining experience expectations. As Restaurant Manager, you will be responsible for stepping up in the absence of the Restaurant General Manager to fulfil the role as the “face” and ambassador of the restaurant, leading the venue’s personality and soul. You will be expected to take ownership of the operations and to ensure that the business is optimised in line with the vision and financial projection set out by the management. We are looking for the right candidate to realise the aspirations to make Butcher’s Block one of Singapore’s most recognised and loved sustainable restaurant concept.

Main responsibilities include, but are not limited to, creating a Food & Beverage destination within Raffles Hotel Singapore, maximising revenues, achieving financial and quality targets, marketing, confirming required staffing levels, conducting training and development of team members.

Primary Responsibilities

Requirements and Responsibilities

• Ability to work independently and with minimal supervision.
• Highly organised with strong analytical and communication skills.
• Excellent computer skills (incl. Microsoft Excel in a business environment) and ability to learn new programs/systems quickly.
• Ability to work under pressure and remains within all set deadlines.
• Identifies what needs to be completed and takes action to achieve a standard of excellence beyond job expectations.
• Understands, embraces, and integrates corporate values into everyday duties and responsibilities.
• Identifies and responds to current and future client needs by providing excellent, genuine service to internal and external guests.
• Executes project management including research of equipment, materials, supplies and methods, sourcing and negotiating with qualified suppliers or contractors, reviewing contracts, and quality control during all stages of the project.
• Resourceful team player that builds, strengthens, and maintains collaborative relationships with others inside and outside the organisation together with Chef In-charge.
• Maintains a productive climate and confidently motivates, mobilises, and coaches employees to meet high performance standards and goals.
• Listens, writes, and speaks effectively, and positively relates and interacts with co-workers and others.
• Makes choices or reaches conclusions by establishing objectives, gathering relevant information, identifying alternatives, setting criteria for the decision, and selecting the best option.
• Systematically develops plans, prioritises, organises and manages resources in order to accomplish business goals within a specific time period.
• Establishes colleague’s working schedule in line with operational requirements and regulations issued by Ministry of Manpower and local union.
• Reviews simulation processes and updates evaluation criteria for smooth opening.
• Creates simulation schedules, menus and critique forms in coordination with Restaurant Chef In-Charge.
• Establishes operating par stock for OS&E and beverage.
• Establishes menu pricing based on market knowledge and cost considerations in coordination with Restaurant Chef In-Charge.
• Establishes minimum/maximum of guest supplies in coordination with Restaurant Chef In-Charge.
• Creates a maintenance equipment check list to be conducted on weekly basis with Engineering and Housekeeping team.
• Establishes a monthly walk-through with Hygiene Officer in coordination with Restaurant Chef In-Charge.

Oversees Daily Operations and Achieving Targets

• Forecasts sales, covers and payroll costs.
• Supervises operation, ensuring sufficient manning coverage for operation.
• Assigns the Assistant Manager and Supervisors with responsibilities and tasks that they are best suited for.
• Ensures that all duties, tasks and services are carried out according to the required standards as prescribed by the hotel.
• Consistently adheres to timelines of deliverables.
• Maintains consistency in quality of food, beverage and service above all else in coordination with Restaurant Chef In-Charge.
• Attends briefings and meetings held by the department and updates all latest policies as needed.
• Possesses in depth and superior knowledge of all food and beverage menus and its preparations and presentations. This includes in depth and supervision knowledge of bar and wine operations.
• Detailed knowledge and experience in establishing, training and executing sales techniques and marketing plans.
• Ensures cleanliness and appearance of the restaurant and related areas at all times and takes immediate action if needed or required.
• Familiarises self with the company’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.).
• Revises and updates the outlet SOP annually.
• Is present in the operation during all key meal periods.

Provides a Leading and Consistent Guest Experience

• Promotes sales through direct guests’ contact. Constantly obtains guest feedback during operation to ensure satisfaction and builds and maintains loyal following/return guest’s database.
• Handles guest complaints and comments competently and swiftly.
• Leads the service and culinary team to personalise guest experience and in accordance to Hotel standards.
• Builds strong relationship with local guests and builds loyal following as foundation for a successful operation.
• Maintains levels of confidentiality and discretion of the guest, team members, operator at all times.

Management and Leadership of Outlet

• Proactive, innovative with in depth Food & Beverage and market knowledge.
• Leads and supports the team to maintain consistent service standards while executing a collaborative and enabling leadership style. Conducts regular team meetings, provides trainings, arranges examinations and provides learning opportunities for all team members to reach highest standards and skill levels.
• Drives the team to achieve common goals and builds strong team work.
• Uses the performance review process to identify and develops talent for growth.
• Manages performance issues by using varied coaching styles.
• Reviews work performance of all colleagues to assure that established procedures and policies are being followed.
• Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions. Actively enforces colleague motivation and team building.
• Observes colleague’s individual performance, grooming and punctuality.
• Performs colleague appraisals and executes disciplinary actions if required.
• Provide a level of Safety and Security for guests and employees.
• Assists in recruitment, induct and train the team who are competent and confident.
• Attends daily meetings and all other meetings, which fall under his/her jurisdiction, follows directives given and advises Food & Beverage Operations Manager on topics of importance.
• Attends monthly departmental meetings and communicates with the team. Follow up on projects assigned if any.
• Checks daily opening and closing duties.

Marketing Plan and Revenue Management

• Displays the knowledge and confidence to represent the brand and promote the outlet.
• Is comfortable being a media personality with all public statements being subject to approval and supervision of the Management and Marketing Communications team.
• Answers questions and attends to queries or feedback regarding the restaurant comfortably and confidently.
• Provides recommendations to Management about potential sources of incremental revenue e.g. promotions etc.
• Implements appropriate and effective measures to improve control of labour and operating.
• Submits regular restaurant revenue and expense forecasts.
• Submits monthly sales analysis with respective improvement recommendations/action plan.
• Ensures all reports generated are accurate before submission.

Training, Learning and Development of the Team

• Arranges training for all colleagues in line with established training requirements and co-ordinates all arrangements for proper execution.
• Conducts regular on the job trainings for colleagues to develop their skills and knowledge.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.
• Consistently develops in self-learning and development of own skills and knowledge.

Other Responsibilities

• Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency.
• Develops own knowledge and skills to grow as business partner and leader.
• Ensures NEA rules and regulations are met and maintained.  
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts.
• Performs any other duties and responsibilities that may be assigned.

The Resident Bartender prepares mixes and serves drinks and beverages correctly to all guests. He/she engages with our guests during their visit, receives and serves orders and delivers accordance to Raffles Hotel Singapore service standards.

Primary Responsibilities

Overseeing Daily Operatoins and Achieving Targets

• Supports Resident Mixologist in providing world-class hospitality and drinks making.
• Ensures operating par stock for OS&E and beverage.
• Adheres to bar Standard Operating Procedures.
• Delivers quality and consistency of all drinks served in accordance with the bar recipe by Raffles Hotel Singapore. 
• Ensures maintenance equipment checklist to be conducted on weekly basis with Engineering and Housekeeping team. 
• Ensures bar/outlet and related areas and outlet hygiene are kept to Raffles Hotel Singapore and HACCP standards.
• Ensures cleanliness and appearance of the bar/outlet and related areas at all times and takes immediate action when required. 
• Attends all Raffles Hotel Singapore or Food & Beverage training platform for all colleagues.
• Familiarises self with the company’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.).
• Is present in the bar/outlet during all key operation periods.
• Achieves or exceeds outlet’s goal and sales target.
• Delivers personalise guest experience and in accordance to MOQ, Forbes and LQA Standards. 
• Builds strong relationship with local guests and builds loyal following as foundation for a successful operation. 
• Maintains levels of confidentiality and discretion of the guest, colleague or operator at all times. 
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.

Marketing Plan and Revenue Management

• Able to comfortably and confidently answer questions and attend to queries or feedback regarding Raffles Hotel Singapore and bar.
• Makes recommendations to the Management on other potential sources of revenue e.g. promotions etc.
• Carries out appropriate and effective measures to improve control of costs, expenses, and labour.

Training, Learning and Development of the Team

• Attends Raffles Hotel Singapore or Food & Beverage training for all colleagues.
• Completes On-the-Job-Trainings and develops new skills and knowledge. 
• Assists and guides the departmental orientation for new colleagues.
• Adheres to Raffles Hotel Singapore fire and safety, emergency procedures and hygiene NEA rules and regulations are met and achieve. 

• To assist the appointed Project Manager in managing the project inclusive of cost planning, consultant and contractor procurement, design management, construction management until project completion and handover.
• On-site coordination of activities of the appointed project consultants in alignment with the project schedule and budget.
• Engage with project stakeholders (internal to the client) and external (e.g., industrial estates, authorities, and providers) in connection with the project.
• Manage and oversight all project procurement and coordination activities including, but not limited to the procurement of early works and main contractors, critical equipment and other specialist suppliers.
• Aiding appointed Project Manager in administering appointed contracts and undertake all necessary interfacing and reporting with the contractors during the post-contract phase.
• Ensure compliance to the T&T Commission Execution Plan (“CEP”) online system, risk management and business management system frameworks.
• To maintain effective project governance, processes and systems to be utilised throughout project.
• To manage the implementation of the master programme, manpower, materials & plant schedules.
• Responsible for the project planning, including producing the detailed project plan.
• To lead and facilitate the overall cross-functional project team.
• To prepare master programme, formal project progress and other reports.
• To take a leading role in interfacing with the client and other consultants, at all project stages.
• Control and properly compile all relevant documents for the project including uploading to T&T sharepoint.
• Any other work-related tasks or duties deemed required and assigned by the management / line manager.

The Guest Services Executive is to perform various aspects of the front office operations and demonstrates high level of service throughout the entire guest journey. To ensure that service quality aligned to brand standards and LQA guidelines. He/she will ensure ALL loyalty Program benefits are observed and enrol new loyalty members as required.

Primary Responsibilities

• Welcomes all guests, promotes inter-hotel sales and in-house facilities, and provides directions and

suggestions to the hotel surrounding areas

• Assist guests with check-in and check out

• Confirms mode of payment; performs pre-authorization on credit card or collects required deposit for cash

payment

• Manage and assist guests with any enquiry that may arise

• Process all guests check out by confirming invoice balance, payment mode and feedback on stay

The Guest Experience Executive is responsible for the daily operations of the Executive Club Lounge, ensures that the highest level of hospitality, delivering F&B services, Concierge services and creating an experience throughout guest stay.

Primary Responsibilities

Manages the guest journey from pre-arrival to post-departure

• Supervise and direct the team of Guest Experience Executive to ensure that personalized care is provided to all hotel guests at Heart of House throughout their stay.
• Manages the Pullman Singapore Orchard guest experience through a seamless flow of processes.
• Upholds a flawless impression and perception of Pullman Singapore Orchard services, products, and colleagues.
• Accommodates all guest needs and requests, anticipating guest needs, and creating memorable experiences through personalized service.
• Works with all departments to ensure seamless service.
• Perform other duties as assigned.

• 1. Learn and master the company's core technology and product, provide technical support for customers and distributors, including technical explanations, training, (answering questions, solving problems), etc. according to the technical process and specifications of the company
  2. Provide on-site technical support for customers specifically in Imaging, Flow Cytomtery and Clinical application in the responsible area to ensure the success rate of the Demo;
  3. Summarize product and application experience, and cooperate with the local sales team to carry out targeted technical presentations to key account, so as to enhance the core competitiveness of Miltenyi products in the customer base.
  4. Update training materials in a timely manner, and provide complete training tools for internal sales and distributors;
  5. Cooperate with the sales team to achieve sales targets and provide customers with continuous, satisfactory and timely technical support;
  6. Other affairs arranged by the company due to business needs.

Responsibilities:

• Work closely with the Assistant Manager and provide courteous services to guests. Respond efficiently and tactfully to guests’ complaints, requests and inquiries.
• Provide courteous and efficient service, striving to fulfill each guests’ request whenever possible. Ensure all telephone calls are promptly handled within three rings.
• Handle cashiering functions and adhere to the residence’s Standard Policies & Procedure.
• Maintain good guest relations with in-house guests at all times, projecting a courteous and hospitable attitude.
• Be familiar with all room types and rates in the hotel, as well as their availability status and upsell whenever possible.
• Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary and submit glitch reports as necessary.
• Ensure guest room security, emergency, and fire procedures are followed, and encourage the use of Safe Deposit boxes (El-Safe) while adhering to related policies & procedures.
• Acquire knowledge of hotel facilities, functions, major city attractions, and events to provide accurate information to guests upon request. Maintain a professional, courteous working relationship, and ensure effective communication with all hotel personnel.
• Maintain a well-groomed appearance and a tidy work area, upholding the highest standard of personal grooming.

Requirements:

• Minimum Diploma in Hospitality
• Able to perform rotating shifts
• Positive attitude and outgoing personality and good public relations skills
• Previous experience in hospitality and Opera knowledge will be advantageous

You will be a key member of Ant Group’s product team to help achieve company’s global vision. You will plan and execute the development and integration of world-class payment capabilities to empowering Global markets. You will take ownership of the products to ensure optimal user experience, modularized mid-platform, security and compliant to regulations.

Responsibilities:

1. Understand in details Ant's product & product operation capability related to payment processing(acquiring) from credit cards, E-wallets and other APMs under Ant's various global entities including U.S, Latam and various Asian countries.

2. Work closely with business development team to create and present Ant's global payment products solution to both prospective and existing merchants, with a focus on selling new solutions Vs. supporting existing solutions

3. Effectively capture and articulate the merchants business needs, identify the potential gaps and translate them into product requirements

4. Lead the product solution development efforts to fill the gap or fulfill customized requirements with a focus heavily on meeting individual merchant's needs based on existing product capabilities, less of developing whole new product capabilities.

5. Regularly collect product requests from other internal functions such as compliance, operations that will have impact on the implementation of the product solutions to particular merchants

6. Act as an ambassador for the product internally and externally, and as the primary product contact for queries related to the product.

7. Manage external and internal stakeholder relationship in any product related engagement.

8. Understand, define and track product performance metric. Continue provide feedback to improve customer experience and performance.

Job description

At least 3+ years experience in a product management or related role. Previous experience in payments industry is highly preferred.

Good understanding on payment technology, payment channels and industry players.

Hands-on experience working with both business and technical teams. Experience in understanding business requirement and defining product specifications

Strong analytical skills and proven ability of data-driven decision-making, ability to define and manage qualitative and quantitative research and measurement plans

Strong organisational acumen – ability to thrive in a matrix environment where success depends on a high degree of cross-functional collaboration

Can-do attitude, willingness to learn and listen, ability to work independently, and strong drive to get things done. Frequent travel is required

Ability to effectively communicate with internal and external customers

Job Description & Requirements

Job Description:

· Perform a variety of beauty treatments and facials, based on client preferences and requirements.

· Conduct thorough consultations with clients to understand their specific needs, concerns, and desired outcomes, and recommend suitable treatments accordingly.

· Stay updated on the latest industry trends.

· Advise clients on skincare routines, post-treatment care, and recommend appropriate retail products for home use to enhance treatment results.

· Build and maintain a loyal clientele base by fostering strong relationships and delivering personalized experiences that exceed customer expectations.

· Comply with all health and safety regulations, including proper handling and disposal of products, adhering to sanitation protocols, and using personal protective equipment when necessary.

Requirements:

· Proven work experience as a Beautician or similar role.

· Knowledge of various beauty treatments, techniques, and products.

· Proficient in performing facials and other relevant beauty services.

· Excellent interpersonal and communication skills, with the ability to listen to client needs and provide appropriate recommendations.

· Ability to multitask and work efficiently in a fast-paced environment.

· Flexibility to work evenings, weekends, and holidays as needed.

We thank you for your interest and we regret that only shortlisted candidates will be notified. All resumes received will be used for recruitment purposes only.

EA License ID: 18C9520

EA Registration ID: R1765753

The Role:

• Point person for maintenance, mailing, shipping, supplies, equipment, bills, and errands.
• Organize and schedule meetings and appointments.
• Maintain office policies as necessary.
• Organize office operations and procedures.
• Manage company inventory and office equipment assets.
• Manage relationships with vendors, service providers, and landlord, ensuring that all items are invoiced and paid on time.
• Manage contract and price negotiations with office vendors, service providers, and office lease.
• Participate actively in the planning and execution of company events.
• Organize orientation and training of new staff members.
• Manage Leave balances of the Staff with Financial controller.
• Manage petty cash/Corporate Bank account.
• Ensure security, integrity, and confidentiality of data.
• Provide general support to visitors and Adhoc activities.
• Responsible for managing office services by ensuring office operations and procedures are organized, correspondences are controlled, filing systems are designed, supply requisitions are reviewed and approved.
• Monitor and maintain office supplies inventory.
• Maintain a safe, secure, and pleasant work environment.

What Do You Need to Have?

• Candidates need to have at least 1 to 3 years of office administration work experience. Fresh graduates are welcome to apply.
• Proven office management, administrative, or assistant experience.
• Knowledge of office management responsibilities, systems, and procedures.
• Excellent time management skills and ability to multitask and prioritize work.
• Attention to detail and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong organizational and planning skills.
• Proficient in Microsoft Office.
• Knowledge of accounting, data, and administrative management practices and procedures is a plus.
• Knowledge of clerical practices and procedures is a plus.
• Knowledge of human resources management practices and procedures is a plus.

Responsibilities:

- Handle operation phone calls and ensure all messages and information is

communicated promptly and accurately.

- Monitor turnover of guest rooms

- Maintain effective filing system

- Administrative duties & others

Requirements

* Relevant working experience in related filed is required

* Confident with good interpersonal and communication skills

JOB RESPONSIBILITY

• Ensure the daily operations are properly executed and performed – in line to assist Restaurant Management to achieve overall business performance goals
• Assist Manager with monthly inventory reporting, planning of staff schedules based on business needs and daily sales record
• Ensure high quality of food & service by focusing on the user journey
• Cultivate & maintain relationships internally/externally with regular guests
• Responsible for proper opening and closing of restaurant

REQUIREMENTS

• Candidate must either have a background in coffee, ability to calibrate the coffee machine and latte art... OR... Knowledge in wine and/or cocktails.
• Good communications skills - possessing high level of empathy with good listening skills.
• Able to multi-task to lead team in a fast paced and demanding environment.
• Good understanding of health, safety and food hygiene practices.
• Willingness to teach and share professional knowledge with team.
• Trustworthy, impartial & maintain high level of discipline & punctuality.
• Able to work flexible hours including weekends and PH.

Responsibilities

• Assist all aspect of the front desk (including check-in/outs)
• Attend to guest’s enquiries, request and complaints in a timely and courteous manner
• Co-ordinate/liaise with other departments in all areas of operations: housekeeping, room service, maintenance, reservation.

Requirements

• Minimum GCE ‘O’ Level and above
• Relevant experience in similar capacity would be an advantage
• Team player, work independently
• Excellent interpersonal and communication skills
• Able to work 3 rotating shifts / Weekends / PH

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Mixologist

Summary of Responsibilities:

Reporting to the Outlet Manager, responsibilities and essential job functions include but are not limited to the following:

Bar Operation and Beverage Production

• Setup bar counter and prepare mise-en-plus as per work station assigned prior to start of operation hour
• Handle stock requisition, collection, replenishment and disposal of used stock
• Handle all beverage production in accordance with the outlet standards and recipes, with highest quality and freshness
• Conduct stock inventory on daily basis
• Handle the general cleaning of the outlet bar equipments and furniture
• Perform or assist in the Hosting and Floor Service duties whenever is required
• Perform opening shift and closing shift duties as assigned

Qualifications:

• Technical service skills
• Interpersonal skills – communicates easily/openly
• Communication skills in English spoken/written
• Reliable and consistent
• Personal presentation & grooming, clean/tidy
• Comes across as enthusiastic, energetic
• Can work as part of a team

Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

• Responsible for Corporate and Travel Agent Room Sales for the hotel.
• A clear understanding of the hotel’s business strategies then set goals and determine action plans to meet those goals.
• Update action plans and financial objectives quarterly.
• Identify new markets and business opportunities and increase sales.
• Represent Hotels in various events and exhibitions.
• Implements all sales action plans related to market areas.
• Conducts daily sales calls and arranges site inspection trips to hotels by corporate clients.
• Able to provide Quick and timely responses, immediate communication to the properties, and develop professional long-term business relationships.
• Provide the highest quality of service to the customer at all times.
• Participates in sales calls with members of the sales team to acquire new business and/or close on business.
• Executes and supports the operational aspects of business booked (e.g. CVGR, generating proposal, Corporate Rate Application letter, writing contract, customer correspondence).
• Able to support hotel service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
• Work closely with the Revenue Manager to ensure proposed rate negotiations meet the financial needs of the hotels.
• Develop strong relationships with on property front office team to ensure working in unity and always striving to achieve the same goals.
• Accompany sales team on sales calls to potential clients to assist in the development of the account and to assess the effectiveness and sales skills of the salesperson.
• Assess additional training needs based on data gathered and interaction with the sales team from property visits.
• Attending all department and hotel meetings as necessary.
• Targeting key accounts potential for the company.
• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
• Develop relationships within the community to strengthen and expand the customer base for sales opportunities.
• Manages and develops relationships with key internal and external stakeholders.
• Acquiring and developing new business accounts and preparing sales proposals for clients.
• Closely following up on all business leads within a 24-hour response time line to clients.

Job Description:

• Provide technical support, propose solutions, and project related queries for all Wired, Wireless network.
• Perform analysis, Plan, Coordinate and Implement all change requests on existing network equipment.
• Maintain records of system details (e.g. configuration, changes, problems, disaster recovery document) for network equipment.
• Manage firewalls like Checkpoint, Cisco FTD, Palo Alto and NEXUS switches; F5 Load balancer
• · Gather business and/or application requirements on the infrastructure to plan, design, install, test & implement systems in accordance with the specifications & service level.
• · Aligned or enhanced ITSM/ITIL methodologies in daily operations e.g. Change, Incident, problem, release management & CMDB.
• · Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & service level availability.
• · Respond promptly to incident, root cause analysis & provide temporary and/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• · Implement service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.
• · Create and maintain comprehensive documentation for all implemented networks.
• · Assist in preparation of proposals and solution presentations.
• · Able to lead a team of network engineers (size).
• · Attain key certifications for partnership with key vendors.

Educational Qualification:

• Years of IT Experience: 3 Years
• Work Experience: 3 Years

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Outlet Manager

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Manage and coordinate daily Front of the House and Heart of the House operations with right delegation
• Monitor the reservation status and communicate with culinary team
• Plan and control manning to meet business needs and according to budget
• Check the appearance, orderliness, cleanliness and set-up of the outlet and its related areas, and be ready before 10 minutes of the commence of each meal period
• Control outsource labour supply, casual labour and overtime
• Communicate with team during daily briefings and conduct monthly department meetings
• Ensure and conduct regular training and re-training when needed
• Maintain service, standards and procedures for the outlet and to ensure that they are achieved and followed by
• Ensure hygiene and food safety compliance in the outlet and related areas
• Lead the F&B team to personalize the guest dining experience and ensure the compliance of LQA standards and delivery of Service Promise
• Lead a Heartist® approach to guest experience/service with the F&B team
• Provide immediate attention to guest complaints and provide appropriate service recovery. To follow up and to establish correct procedures to prevent future recurrence
• Work closely with the culinary team to maintain food quality and to create attractive food products that support the image of the outlet/hotel and incremental business volume
• Regular review of guest comments/VOG with the team and implement right solutions for continuous improvement
• Focus on the dining experience for LCAH members
• Implement, monitor, train and maintain control measures to impact food costs, beverage costs, labour costs and operating supply costs for the outlet and to be in line of budget
• Plan, implement and measure profit enhancement programmes constantly in the areas of menu engineering, profit contribution, revenue generation, productivity, pricing and costing for products used in the outlet
• Interpret financial reports: create and implement plans or promotion to improve profits for the outlet
• Compile financial data and use the data to coach the service team how to use suggestive selling to improve the overall financial performance
• Provide necessary training and guidance to F&B team and to ensure that the highest possible standards and quality of products and services offering in the premise
• Recruit, develop and retain F&B team who are competent and confident to exceed guest expectations and create successful business
• Support the F&B team to be consistent in service, use a collaborative, enabling leadership style, have regular team meeting
• Drive consistent service and process improvement, be entrepreneurial
• Use the performance review process to identify and develop talent for growth management performance issues, using a coaching styles
• Interface the needs/requirements of other departments with the F&B Service : Laundry, Property Maintenance, Sales & Marketing, Engineering, Front Office, Security, Finance, T&C and Culinary
• Provide a level of Safety & Security for all colleagues
• Develop own knowledge and skills to grow as a business partner and leader.

Qualifications:

• Minimum 2 years in F&B restaurant management position
• Experience in similar size/style of 5* hotel
• Diploma in Hospitality Management
• Leadership / People management
• Good interpersonal and communication skills
• Able to work under pressure and independently
• Good interpersonal skills with ability to communicate with guests and all levels of employees
• Service oriented with an eye for details
• Strong computer skills and proficient in Microsoft Office-Words & Excel
• Strong problem solving and decision making skills
• Effective conflict management skills, respecting a diverse, multi-cultural environment
• Can use sensitivity and discretion in supporting guest needs
• Leads to constantly improve the guest service experience and team performance
• Leadership skills developed – collaborative, enabling, and entrepreneurial
• Career focused, wanting to grow and develop, self-driven

Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

If you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/

Responsibilities:

- Collaborate with relevant agencies on Levy collection effort and exchange of data/ information

- Investigate discrepancy in payment amount claimed by companies

- Face-to-face/virtual meetings with company representatives to clarify payroll records

- Conduct onsite audit on employers’ payroll records

- Draft and send e-mail response to appeals

- Statistics reporting on number of appeals received and track outcome of appeals

- Handle and process request for refunds

Requirements:

- Diploma or Degree holder

- At least 2 to 3 years of relevant work experience in enforcement or audit is an added advantage

- Excellent communication skills and inter-personal skills to engage employers and other stakeholders

- Effective team player with good communication, analytical and inter-personal skills

- Driven, meticulous and able to multi-task and work independently

- Knowledge related to compliance audit policies, relevant Act and Regulations are an advantage

- Advanced knowledge of Microsoft Excel (such as Vlookup, pivot tables), prior experience in data analysis and sense making of data from systems is a strong advantage

Knowledge

Competent in using MS Office, especially in Ms Excel

People Skill

Good Team Player

Good communication skills for both spoken and written skills

Has initiative, pro-activeness and positive working attitude,

Work Location

5 days week – AMK

Salary Budget - $2.8 - $3.8K (depending on qualification and work experience)

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Role Responsibilities

• Review of EPC engineering submissions for compliance with specifications, standards and contractual requirements.
• Participate in workshops, engineering reviews, other safety and quality activities including and not limited to HAZOP, DfS, 3D reviews and other meetings.
• As part of the site team representing the Owner, to inspect and witness the quality of installation and testing of the equipment per the contract.
• Attend local or overseas Factory Acceptance Test (FAT) as witness either on behalf of Owner or in concurrence with Owner per contract requirement.
• Coordinate with other disciplines to assure the quality of the Electrical deliverables in conjunction with other works such as the civil structure requirements, mechanical systems and overall project deliverables.
• Coordinate with other disciplines to ensure the timely delivery of the project where the electrical works may affect the schedule.
• Work as part of the site team to ensure the seamless coordination with Owner (including existing operations team) to deliver works requiring permits and access to existing sites.
• Conduct Electrical services site survey
• Assist Project Manager in up-keeping the project ISO quality documentation and records.
• Senior engineers must be able to lead projects and supervise a team of engineers / technicians.

Experience / Skills

• Degree in Electrical Engineering
• Minimum 5 - 8 years of hands-on design and commissioning experience in Energy/Infrastructure/Building projects
• Familiar with local code and authority submission procedure.
• Preferably with experience in tender document preparation, bids evaluation and due diligence studies
• Team player and able to work independent with minimal supervision

Reporting to the Housekeeping Manager, the Housekeeping Attendant will be responsible for ensuring the hotel premises is of high standards for the comfort and convenience of our guests in order to help create a seamless and memorable stay experience for them.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Ensure all items in the housekeeping checklist are in good order.
• Know the usage of different chemicals & cleaning supplies.
• Able to operate a vacuum cleaner.
• Remove all dirty room service trays & trolleys, cutleries,and crockeries from corridor and guest rooms to the service area.
• Make sure the rubbish bags are cleared and disposed of at the garbage area after every shift.
• Check and report any missing, damaged items and/or maintenance defects to the Assistant Housekeeper immediately.
• Handle guest laundry request where applicable and be responsible for pick-up and return of the items.
• Attend to guests request immediately when needed and inform the Supervisor if request cannot be handled.
• Pack and keep the pantry and service area neat and tidy at all times.
• Follow the hotel safety and security policies and procedures. Report accidents, injuries and incidents to manager immediately.
• Ensure that all guest rooms are cleaned as per established standards and room supplies are completely replenished as and whenever needed
• Perform any other duties and responsibilities that may be assigned.

EDUCATION and/or EXPERIENCE

No specific requirements.

SKILLS, ABILITIES & ATTRIBUTES

• Physically fit as the role requires constant movements and lifting of heavy items
• Passion to serve
• Positive service mindset and willing to go the extra mile
• Energetic and cheerful disposition
• Enjoy interacting with people
• Good communications and human relations skills
• Ability to work independently and take initiative
• Good grooming standards and personal presentation
• Flexibility on working days and hours including weekends and public holidays

The Senior Quantity Surveyor is responsible, but not limited to, the following:

• Obtain quotations, liaise, and negotiate with sub-contractors and suppliers.
• Liaising with Project Team / Consultant / Client / Sub-contractors to perform QS works intendedly.
• Check the main contract document to advise and minimize the main contract risk.
• Provide SOR/Cost Estimation when required.
• Procurement sub-contractors / suppliers/specialists, follow up & Formalisation Agreement promptly
• Responsible for measuring quantities, taking off, and preparing main progress claims, variation claims, and evaluating sub-con variation claims promptly.
• Prepare Variation Orders, claims, and final accounts,
• Prepare sub-contracts and sub-contractor/suppliers/specialist payments and settle disputes and final accounts with consultant/client.
• Assist on tender works may required.
• Assist project team on VE items
• All other QS-related assignments

Job Requirement:

• Degree / Diploma in Building or its equivalent
• At least 3 years of working experience with building construction, preferred experience in full QS role in A1 Main-con and/or in large Residential Project
• Familiar with Form of Contract (Redas, SIA, and/or PSSCOC) and SOP Act
• Computer literacy (MS Office)
• Able to work independently

Full-Time Hairdresser Needed!!

Location: Serangoon
Work Schedule: 6-day work week (Tuesdays off)
Working Hours: 10:30 AM – 7:30 PM
Salary Range: $1,800 – $3,000 (commensurate with experience)

Who We’re Looking For

The ideal candidate will be:

• A Singaporean, Singapore PR, or Malaysian
• Enthusiastic about the hairdressing industry
• Skilled at working in a client-focused environment

What We Offer

• A supportive and collaborative team atmosphere
• Opportunities for professional development and skill enhancement

How to Apply:

Interested applicants may apply here or WhatsApp 85881419

Gladwin Teo Jian Rong

EA No. 23C1599

EA Personnel no. R1768774