Duties & Responsibilities:

1.1 Responsible for manufacturing process at Lamination and UV Exposure for lead frame at PES.

1.2 To resolve all daily process and products’ quality issue.

1.3 Responsible for Yield, Capacity, Cycle Time and Capability improvement programs to achieve cost reduction.

1.4 Perform 5W1H methodology to determine root cause and implement improvement actions on daily production lot rejects.

1.5 Perform evaluation to optimize and improve manufacturing process capability and yield.

1.6 Qualify new materials; processes, equipment and system.

1.7 Establish and generate the process control, process FMEA and operation work Instruction documentation.

1.8 Perform SPC review.

1.9 Perform other duties that may be assigned by the superior from time to time

Qualification :

Bachelor Degree in Engineering (Mechanical, Electronics or Manufacturing)

Job Requirements :

Knowledge in copper etching process and photosensitive film imaging processes. Experience in lead-frame or PCB etching manufacturing processes. Skillful in problem solving techniques using statistical tools and data analysis. Familiar with Microsoft Office software and project management skill. Must have basic knowledge in Design of Experiment (DOE), SPC and other quality tools. Fresh grads are welcome. 2-3 years of experience in Leadframe manufacturing environment would be an advantage

Responsibilities:

Google Workspace

Google Workspace Management:

● Administer and maintain Google Workspace services, including Gmail, Google Drive, Google Calendar, Google Meet, Google Chat, and other associated applications.

● Configure and optimize Google Workspace settings to meet the organization's specific needs.

● Monitor and manage user accounts, groups, and permissions.

Security and Compliance:

● Implement and maintain security best practices to protect sensitive data and ensure compliance with data privacy regulations.

● Manage access controls, authentication, and authorization within Google Workspace.

Integration and Customization:

● Integrate Google Workspace with other third-party applications and services as needed.

● Create and manage custom scripts, apps, and workflows to enhance productivity and streamline processes.

User Support and Training:

● Provide technical support to end-users, including troubleshooting issues, resolving technical problems, and assisting with user training.

● Create and maintain documentation and training materials for Google Workspace users.

Monitoring and Reporting:

● Monitor system performance and usage, proactively identifying and resolving issues.

● Generate reports and insights on Google Workspace usage and performance for management.

Microsoft Endpoint Manager or VMware Workspace One

Device Deployment and Configuration:

● Plan, oversee, and execute the deployment of end user devices, including desktops, laptops, tablets, and mobile devices.

● Configure and maintain device images, ensuring that they meet the organization's security and performance standards.

Device Security and Compliance:

● Implement and enforce security policies and practices for end user devices, ensuring protection against threats and adherence to compliance standards.

● Regularly update and patch devices to mitigate vulnerabilities.

Endpoint Management:

● Manage endpoint management systems and tools for device inventory, remote monitoring, and troubleshooting.

● Troubleshoot and resolve hardware and software issues on end user devices.

Software Management:

● Oversee software deployment and updates, including operating systems, applications, and software licenses.

● Ensure software compliance and license management.

User Support and Training:

● Provide technical support to end users, addressing their device-related issues and inquiries.

● Develop and deliver user training and documentation to enhance device usage.

Asset Management:

● Maintain an accurate inventory of end user devices, including hardware specifications, warranties, and locations.

● Monitor device lifecycles and recommend replacements or upgrades as needed.

Performance Optimization:

● Optimize end user device performance to ensure efficient use and responsiveness.

● Implement performance monitoring and tuning strategies.

PowerShell Scripting:

● Demonstrate excellent knowledge of PowerShell scripting to automate device management tasks and enhance efficiency.

Qualifications:

● Bachelor's degree in Information Technology, Computer Science, or a related field.

● 5-10 years of experience in end user device management and support.

● Proficiency in managing a variety of end user devices and operating systems, including Windows, macOS, iOS, and Android.

● Strong knowledge of endpoint security best practices and compliance requirements.

● Familiarity with endpoint management tools and systems.

● Proficiency in Google Workspace services and associated tools.

● Strong understanding of cloud-based collaboration and productivity tools.

● Knowledge of security best practices and compliance within Google Workspace.

● Experience with scripting and automation using Google Workspace APIs.

● Excellent troubleshooting and problem-solving skills.

● Strong communication and interpersonal skills.

ABOUT THIS ROLE

As Senior Product Manager, you will focus on one or more of our flagship media publications. You will move fast to refine clear scope and product requirements, question assumptions, identify issues where appropriate, and proactively identify and raise product risks. You will work to define and build critical experiences that will help us match customers with content they love.

You will be a key player at the intersection of business and technology, supporting the growth of the organization through the successful creation and operation of our end consumer facing features. You will interact with external partners and internal users, as well as interface with groups across organization. You will collaborate with the editorial teams, and internal Engineering and Business teams amongst others to enhance the reach, engagement and monetization of our products.

ABOUT YOU

You have a thirst for continuous learning, commitment to action, an attitude that anything is possible, ability to execute cross functional projects and a relentless focus on the customer. You’re an accountable, hands on problem-solver with a positive attitude, letting nothing stand in the way. You leverage data to data to make decisions and actively engage cross- functionally with engineering teams stakeholders to solve right for the customer. If you “love rolling your sleeves up and getting stuff done” and have a strong interest in content packaging and discovery, particularly in the media industry, this role is for you.

As a Senior Product Manager, you will...

● Define and execute the roadmap with clearly articulated and well measured goals

● Identify, define and execute on projects that elevate the usability, novelty, and comprehensiveness of discovery pathways

● Drive understanding of how and where discovery initiatives can bolster content discovery and engagement

● Lead cross-functional collaboration with engineering, data science, UX, marketing, and other partner teams to create discovery experiences that are meaningful and delightful to consumers

● Collaborate across teams to optimize content classification, browsing, and conversion experiments and measure firmly understood hypotheses and business objectives

● Plan and prioritize the backlog for development teams to ensure maximum value in deliverables

● Interpret insights and business needs and transform into detailed product requirements documents and user stories for engineering teams to execute

BASIC QUALIFICATIONS

● Bachelor's degree in a technical, analytical or related field

● 12+ years of total experience preferably in consumer product management in complex organisations

● Strong communication skills - Can provide information to technical and non-technical stakeholders alike and guide them to confidently informed decisions

● Strong execution skills to create high standard product specifications, product success metrics and drive product delivery through multiple teams

● Strong analytical skills, experience in data driven hypothesis testing and experimentation

● Experience of deeply understanding customer needs, pain points & closely working with design teams to rapidly iterate and improve user experience

● Strong team player with demonstrated ability to engage internal and external stakeholders and rally teams towards a common goal

● Experience driving long term strategy and business outcome ownership for key initiatives

ADDITIONAL QUALIFICATIONS

● Experience working in navigational or browsing frameworks

● Proven ability to manage multiple initiatives & priorities simultaneously

● Background in technical role is a plus; Ability to recognize the benefits and limitations of the technical design of a feature, and engage with engineering to make informed trade-off decisions

JD:

• Provide technical support in the area of database administration, focusing on technology, strategy and operations
• Should be well versed in diversified database technologies – SQL,
• Should have working experience of SQL Server versions 2005, 2008, 2008 R2 and 2012
• Installation, configuration and Upgradation of SQL Server software, Service Packs and Hotfixes
• Ability to implement and troubleshoot High Availability Techniques Like Always on, Database Mirroring ,Cluster Management, Log Shipping and Replication
• Should have experience on Query Optimization and Query Execution plan Analysis
• Ability to understand T-SQL queries and business logic implemented in Stored Procedures
• Monitoring and Alert Setup
• Tuning, Indexing and optimizing databases
• Expertise in using the ADutilities (adpatch, adadmin, rapid clone, autoconfig, merging patches)

Responsibilities

1. Understand company's Quality, Env., Water Efficienncy and OH&S Policy and Objectives, Env. aspects and impacts, Safety news, Safety risk assessment, etc.
2. Conduct periodic solution analysis and replenishment.
3. Ensuring that the effectiveness of Quality & Env. Management System across the department
4. Ensure activities are being carried out with compliance to Legal & Regulation
5. Support to implement environmental management operations and activities in the department (eg. Control of chemicals, energy, water and waste).
6. To review the safety aspect of the production and inspection area and improve them periodically to ensure the safety of the workers and working area.
7. Report any quality, environmental, water efficiency, and safety to the relevant internal authority.
8. Improve the capacity of production and cost-down projects.
9. To establish the process parameters standards (PMP) and FMEA, review and amend periodically to suit the productivity and quality.

Requirements

1. Relevant technical degree from recognized university
2. Min 1-2 years' experience as Engineer

Shift Type / Work Hours

• Normal Shift (5 days work week)
• 7.50am to 4.55pm

Benefits

1. Company transport provided at designated pick-up points island-wide.
2. Medical insurance and dental coverage.
3. In-house canteen at subsidized prices.

Interested applicants are invited to click “Apply Now” with detailed resume, stating current and expected salary.

Please visit our corporate website for more information on Seiko Epson Corporation

Loading and unloading of material from the truck.

Perform daily routine checks and maintain the general cleanliness.

Conduct daily checks to ensure that the vehicle is in a good and safe condition.

Driving in a safe manner at all times and adhering to traffic rules & regulations stated in the Road Traffic.

Min 3 years of experience

Main Activities:

· Handling bunkering tanker cargo operation

· Monitoring vessel arrival

· Liaising with agent or terminal for delivery and loading schedule

· Preparing monthly report

· Administer plans for handling and storage of shipments.

· Arrange and instruct cargo release

· Provide full spectrum of bunker operation and ensure smooth delivery

· Assist with other related duties as assigned

Qualifications / Experience

• Certificates of Basic and Enhanced Bunkering Course.

• Min 5 years of working experience

• Familiar with Singapore port waters

• 5-10 years of hands-on application management experience, preferably in the Asset Management business
• Strong skills in Windows batch, Tectia scripting, MS SQL Database, BMC Control-M Scheduler
• Good team player, Independent , proactive and self-starter with excellent interpersonal and communication skills
• Basic understanding of the front to back of Asset Management operations
• Experience working in an ITIL-driven environment, and working knowledge of ITIL principles

Responsibilities:

.Ensure timely, accurate month-end closing and financial reporting to Management.

.Perform daily accounting & finance duties including receivables and payables processes;

· Perform cash management and bank reconciliation for company bank accounts;

· Manage timely closing process and reconciliations, including for intercompany transactions;

· Support the operational teams such as vendor credit application form, purchase orders;

· Support audit, GST and tax queries;

· Assist with monthly and financial closing;

· Prepare balance sheet schedules and drafting annual audited financial reports; and

· Other ad-hoc finance tasks.

Requirements:

.Minimun have diploma in accounting.

.Be able to do accounting, finance, and have relevant experience.

.Positive attitude with good communication skills.

·Motivated individual who maintains a professional manner in the workplace.

.Responsible for Accounts Payable, Account Receivables and General Ledgers.

Responsibilities:

Supervise and manage the drivers team.

Drive the cold truck lorry to deliver the frozen meat production to customers on time.

Assist the manager to schedule the timetable and assign the line to the drivers.

Maintain the vehicles and keep driving safe.

Night shift and long time work is required.

Load and upload the goods.

Requirements:

Singapore Class 3/4 Driving License is required. Having a Class 4 license is an advantage.

Familiar with Singapore route.

Physically fit.

Can handle the heavy goods.

Can adapt the night shift working hours.

Job Summary:

• Location: Upper Thomson - AMK
• Job Types: Full Time
• Timing: 5.5 Day Week
• Day: Mon to fri 8.30am – 5.30pm / Sat – 8.30am-1pm
• Salary: Basic UP to $3200/ month

Responsibilities

• Able to lead a team of 4-6 staffs
• Able to work well as a team
• Vehicle Polishing
• Vehicle Rustproofing
• Working days: 5.5 days

Requirements

• Experienced in vehicle polishing
• Able to speak basic English
• Possess at least class 3 driving license (preferred)
• Willing to learn new skills

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

Eugene Eiap Yeow Hong

Registration Number: R23112438

EA License No: 06C2859 (MCI Career Services Pte Ltd)

Activate Interactive Pte Ltd (“Activate”) is a technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create a positive impact on people’s lives, then we would love to hear from you.

What will you do?

• We are looking for a UI/UX Designer to turn our software into easy-to-use products for our clients
  
• UI/UX Designer responsibilities include gathering user requirements, designing graphic elements and building navigation components.
• To be successful in this role, you should have experience with design software and wireframe tools
• If you also have a portfolio of professional design projects that includes work with web/mobile applications, we’d like to meet you
• Designing and validating new experiences via mock-ups, wireframes, flow diagrams, sketches, and other UX artifacts.
• Working in a dynamic team that include Project Managers and Engineers to gain insight into project goals and feasibility
• Creating and working with Creative Director and mobile developers to create highly detailed design specifications
• Revising and updating designs and documentation through user testing and customer feedback

What are we looking for?

• Solid experience in Web & Mobile UX design
  
• Diploma/Degree in design-related field or equivalent experience
• Deep expertise in information architecture, user testing, and creating highly detailed design specifications
• Excellent verbal and written communications skills
• Expert at Figma, Adobe XD, Sketch, Adobe Photoshop, Adobe Illustrator, and/or other design applications
• Must be able to present multiple design options as well as collect a variety of feedback from different business stakeholders
• Team player and able to develop and present design ideas in a team environment.
• Possess exceptional visual, user interface, and interaction design skills

What do we offer?

• Fun working environment
• Flexi benefits
• Employee Wellness Program

Responsiblities :

1) To manage and coordinate site steel structural Work.

2) To coordinate with main con on design and detail.

3) Oversee operation on a day to day basis.

4) Ensure the works are done in safety, on time and within budget. 5) Mediate on site conflicts.

6) willingness to work a flexible schedules.

Qualifications :

1) Degree in Structural Engineering.

2) Knowledge in Auto Cad, BIM Modelling and Tekla Software.

3) 3-5 years experience in a construction environment.

4) Budget Management experience require.

5) Valid class 3 Singapore driving licence.

Job Description:

Branding and Communications

• Brand building and awareness
• Create and execute marketing & communications across multiple online channels and platforms
• Conceptualize and create content and materials such as brochures, presentation, fact sheets, informative videos etc.
• Responsible for managing and maintaining company Web portal
• Developing relevant marketing materials for company services and product. eg. fuel product and services.
• Ensuring consistency in our brand, messages and communications across all media
• To design, build and maintain a brand of services and product showcase in Singapore HQ (which can be usable in other markets as well)
• Managing media relations and coverage
• Provide expertise and manage our CRM tools (e.g. Microsoft Dynamics 365 CRM).
• Conduct market research as and when necessary in support of services(s), product(s), market(s), industry, customer, competitors etc.

Qualifications / Experience

• Degree in Marketing or any other relevant degree
• Must have experience in Digital Marketing
• At least 5 to 8 years of relevant experiences.
• Independent, hands-on, meticulous, resourceful and possess excellent written and verbal communication skills as well as a keen eye for detail and design aesthetics
• Strategic planning skills, display excellent leadership and be a good team player that is able to perform well under pressure in a start-up & fast-paced environment
• Have a rich background in the marketing industry to deliver effective communication with the public
• Familiar with marketing CRM tool such as Microsoft Dynamics 365 CRM etc.
• Experience in copywriting with excellent communications skills
• Familiar with graphic design and video editing tools
• Strong project management skills and managing external marketing agencies
• Passionate marketer with the ability to think out-of-the box
• Proven ability to build and maintain strong relationships with people at all levels of a business
• Comfortable working in a small team

The Yard Jurong will be expanding their developmental gymnastics programme and are looking for a experienced early developmental gymnastics coach to work with the Junior squads programme manager. The successful candidate will require a minimum of 2 years competitive coaching experience, strong communication skills, be a team player with a desire to learn. The role is 6 days per week including evenings and weekends.

Salary plus 21 days annual leave, internal and external training plus medical insurance

• Create of job orders and process customers order
• Answering client queries about product specifications and uses.
• Maintaining client relations.
• Coordinate sea freight shipment.
• Updates the outstanding trading sales and purchases.
• Preparing document quotation, performa invoice ,sales contrats,commercial invoices,packing list certificate of origin.
• Preparing letter of credit,and other related bank correspondences.
• Receive customer order, handle customer payment and liaise with customer for shipment confirmation.
• Undertake any other assignments, which the management may request from time to time
• A candidate should possess a positive mindset and a proactive "Can Do" attitude.
• Having knowledge of the shipping line would be advantageous.
• Applicants without prior experience are welcome to apply.

Job Description:

You will participate in the specification, design and design maintenance of high-tech mechanic system solutions for professional mechatronic equipment, and enable optimal functionality and cost effective engineering of those systems. You are a highly talented and ambitious engineer with a bachelor’s or master’s degree in engineering. VDL offers a dynamic working environment with opportunities to travel abroad.

You will participate in the following phases for system (re)design projects:

• Quotation Phase: create a plan with scope, cost and lead time estimation together with the project team and the customer
• Feasibility phase: consolidate customer requirement specifications into an investigation of the feasibility of mechanical concepts
• Definition Phase: develop Description of System Design Requirements and Specifications.
• System Design Phase: generation of system design concepts and reviews:
• Develop well-considered choices, validated against system requirements
• Definition of high level modules and related technical interfaces
• Monitor that projects stay within agreed specifications.
• Make use of your creativity and helicopter view to find solutions in case of conflicts.
• Detail Phase: create schematics, 3D models and drawings
• System integration and verification: verify design / the chosen concept on the requirements by means of functional models or (pre-)proto production
• Production release: Release the design for production.

Requirements:

· Bachelor’s or Master’s Degree in Electrical or Electro-mechanical engineering, preferably with a focus on motion systems and with experience in high-tech equipment

· Knowledge of electric design principles of cabling, connectors, safety systems, electronic racks, PCB design

· Knowledge of mechanic design principles, accurate positioning, dynamic behavior, material properties, strength and stiffness

• User of 3D design tools and schematic drawing tools (e.g. NX, SolidWorks, E-Plan)
• User of product lifecycle management systems (e.g. TeamCenter or EPDM)
• Have programming skills and ability to debug electrical systems
• Thorough understanding of motion control systems
• Helicopter view, abstract thinking and ability to think out-of-the box
• An effective communicator
• Fluent in English, both speaking and writing
• Willingness to travel overseas and cooperate with the European mother company

Additional requirements for Sr. Mechatronic Engineer:

· At least 5 years of relevant working experience (semicon, precision mechanics, or similar)

· Deep understanding and experience in the different design phases ranging from conceptual design up to Proto- and Pilot evaluation

· Experience in multidisciplinary projects, knowing interdependency between electrical, electromechanical and mechanical (sub)systems

• Coordinate amongst various stakeholders at worksite to ensure work alignment.
• Enforce all safety regulations on site to ensure works are performed safely.
• Inspect construction works to ensure compliance with requirements and regulations.
• Inspect materials that are delivered on site to ensure adherence to specifications.
• Procure construction materials at the right time to ensure work is not hampered by materials shortage.
• Supervise workmen to ensure that work is performed safely and on time.

Job Requirements

• 8-10 years’ of experience in Java development
• Proficiency with HTML, CSS, JavaScript, Typescript, ES6, React JS
• Experience with React Libraries such as Redux
• Experience in Source Control (Bitbucket/GIT)
• Knowledge and experience with using Restful API
• Must be able to translate specifications (wireframes) into high quality code
• Must be able to design components to drive reusability and performance
• Must be able to build responsive design
• Design, develop, and maintain code that meets requirements, is high quality, and performs efficiently and effectively to provide a great customer experience.
• Write production quality and thoroughly tested code
• Incorporate standards and best practices, including performance, security, scalability, and maintainability.

Accounts Executive

Job Responsibilities:

• Able to handle full set of accounts.
• Preparation of year end audit schedules and liaise with auditor / tax agent.
• Responsible for all financial and accounting matters
• Manage internet banking and fund transfer for local & overseas
• GST submissions through IRAS

Job Requirements:

• Minimum Diploma in Finance, Accountancy or equivalent
• Possess at least 2 years of hands-on experience in handling full sets of accounts.
• Experience in handling GST submissions through IRAS
• Proven track record in preparing year end audit schedules
• Proficient in Microsoft office applications
• Ability to work efficiently both independently and within a team

NTU’s Student Affairs Office seeks to achieve its mission of collaborating and co-creating a meaningful and enriching student life experience with its partners by:

• Promoting students’ personal growth through co-curricular learning arising from student-led activities, leadership development initiatives, residential hall programmes, inclusion and integration efforts, community engagement initiatives and sports
• Facilitating meaningful engagement among key stakeholders within and outside of the NTU community

Responsibilities
In alignment with NTU’s strategic goals, include the following:

• Contribute to the development of and lead the implementation of the strategy, policies, and frameworks, which enhance the support of students with Special Educational Needs (SEN), as well as facilitate the adoption of inclusive and integrative practices, by the NTU community
• Supervise a team which supports students with SEN, by identifying relevant services for both academic and non-academic activities
• Lead quality improvement projects, to bridge gaps identified in student case management and support services

Requirements:

• A good degree from a recognised University related to special education or educational psychology
• Good working knowledge on different types of disabilities and related support services. Strong ability in case management supervision, planning and administration
• At least 8 years of relevant work experience, including 2 years in a supervisory role. Experience working with youth or people with disabilities and supervision of case management. Prior experience in the tertiary education sector will be advantageous
• Support and management of persons with SEN and/or disabilities
• Analytical and conceptual skills, especially in understanding organisational change and making judicious decisions
• Communication, negotiation and influencing skills (written and verbal), especially in working collaborative with university students and colleagues from different cultural and disciplinary backgrounds
• Good organisational skills
• Strong intrinsic motivation for continuous improvement, innovation, and team spirit
• Proficient in all Microsoft Office application software
• Good team player with excellent interpersonal skills across organisational hierarchy
• Passionate in nurturing young people and challenging them to achieve their desired career goals

Job Requirements

• 8-10 years’ of experience in Java development
• Proficiency with HTML, CSS, JavaScript, Typescript, ES6, React JS
• Experience with React Libraries such as Redux
• Experience in Source Control (Bitbucket/GIT)
• Knowledge and experience with using Restful API
• Must be able to translate specifications (wireframes) into high quality code
• Must be able to design components to drive reusability and performance
• Must be able to build responsive design
• Design, develop, and maintain code that meets requirements, is high quality, and performs efficiently and effectively to provide a great customer experience.
• Write production quality and thoroughly tested code
• Incorporate standards and best practices, including performance, security, scalability, and maintainability.

· Oversee projects and ensure successful delivery of projects.

· Maintain good client relations.

· Work closely with other engineering divisions and external parties.

· Participate in the tendering of projects.

· Lead in providing engineering solutions and strategy to complex problems.

· Provide technical leadership and perform engineering design reviews.

· Training and mentoring juniors.

· Design management, coordination and project control on major projects.

· Perform any other duties as assigned.

Requirements:

· Degree in Civil or Structural Engineering from a recognized University and eligible for registration with the Professional Engineers Board (Singapore).

· More than 8 years of working experience in engineering design consulting practice.

· Excellent interpersonal, good written and verbal communication skills.

· Strong analytical skills and have good knowledge of design software.

· Good supervision and project management skills.

· Able to work under pressure with good planning, organizational and time management skill.

· Being a Professional Engineer is an advantage.

· Experienced in the design and design management of major geotechnical building works and/or infrastructure works will be an advantage.

If you wish to have the opportunity to work in an international consultancy firm that offers attractive remuneration, a 5-day work week and a conducive environment to enhance your skills and experience, please send your full resume, including your salary expectations and contact telephone number to

2 International Business Park, #06-08

The Strategy, Tower 1, Singapore 609930

Email: [email protected]

• Design and produce printing artworks/FA according to customers’ requirement using AI and photoshop
• Liaise and co-ordinate with customers and sales team for artwork approval
• Perform quality check on print result for ink density and accuracy of design according to customers’ requirement
• Prepare, check and liaise with suppliers on printing tooling approval
• Create digital marketing contents and handle social media/digital platform
• Handle telephone calls and emails
• Provide administrative support to sales team inclusive of preparing sales quotation, issuing of job sheet, etc and filing of documents

NTU Shared Services (NSS) is a centralized unit within Nanyang Technological University (NTU) that provides a wide range of administrative, operational, and support services to various departments and units within the university. Its primary goal is to streamline and optimize processes, enhance operational efficiency, and deliver high-quality services to support NTU's core mission of education and research.

The NSS Technical Support Executive is responsible for providing effective IT/AV technical support role, in relation to the generic desktop/ laptop PCs, mobile devices, Audio Visual (AV) equipment, as well as NTU campus software. This includes problem diagnosis, configuration, installation, and general troubleshooting of IT/AV systems and applications, adhering closely to the Service Levels Agreements (SLAs) and policies set by the organization.

Responsibilities:

• Provide on-site Level 1 & 2 Support in relation to IT/AV- related service disruptions at the Common Teaching Facilities (Lecture Theatres, Tutorial Rooms and Meeting Rooms), One Stop Tech Lounge and Schools/Faculties.
• Diagnose and troubleshoot IT/AV equipment faults and application errors, to restore service provision.
• Troubleshoot technical problems of low to medium complexity, resolution to resolve these incidents.
• Assist in replacing generic IT/AV equipment parts and peripheral components for servicing, as required, and liaising with multiple vendors.
• Provide IT/AV technical support as assigned, in response to ad-hoc manpower request from Local Units (including providing AV support for events, video conference/ meeting/ interview support).
• Respond to all technical emergencies raised by NSS Service Desk.
• Provide face to face IT support by appointment at One Stop Tech Lounge.
• Facilitate processing and tracking of other administrative activities.
• Document IT/AV related problems and resolution procedures in Knowledge Base for future reference.
• Maintain technical documentation related to configuration of IT/AV equipment and components.
• Carry out Asset management in accordance with NTU policy and procedures. Keep track of the IT/AV asset movements at the respective storeroom locations.

Requirements:

• Minimum GCE “A”-levels / Diploma in Information Technology with 2 years of relevant working experience
• Proficient in problem diagnostics and resolution, with the ability to work autonomously
• Good working knowledge on desktop operating systems including Windows 10 and above, Macintosh OS, and associated generic applications
• Working knowledge on other IT domains, including software, hardware, servers and network operations
• Working knowledge in handling/operations on audio/video equipment and its infrastructure
• Preferred experience on programming, ServiceNow, data integration and ITIL Certified