Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.
We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.
Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.
For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg.

About The Role

This position is part of the Student Services (SS) department within Office of Academic Services (AS) serving as the first point of contact for students and alumni and enhancing the overall student services of the University. SS manages the SS hotline, counter, written correspondences,and administration of Electronic Course Evaluation (eCE) surveys to foster a student centric service environment.
The candidate will support SS day-to-day operations, manage the SS Quality and Training related initiatives, assist with survey administration, and contribute towards the overall enhancement of SS service ecosystem.

What You Will Be Doing

Operations (30%)

• Monitor and supervise day-to-day student services operations, manage students’ enquiries, requests, and feedback across all touch pointsthat are received through channels such as phone, email, and walk-in.
• Manage a team of 2-3 officers and/or senior officers, providing guidance to team members on handling student feedback, especially forchallenging and complex situations.
• Identify issues/opportunities for improvement, highlight follow-up and participate in deployment of process improvements or enhancements.
• Collaborate with internal stakeholders (schools and other admin departments) to assess/investigate complex cases, appeals or exceptional requests from students and provide a satisfactory resolution within a stipulated/reasonable timeline.

Quality Assurance & Training (30%)

• Performs quality transactional monitoring.
• Compile and track performance at team and individual level.
• Support and maintain SS knowledge base (KB), FAQs and templates.
• Ensure all quality assurance tools, processes and procedures are properly documented.
• Administer monthly product quizzes to ensure a consistent level of product knowledge and understanding across the team and reduceincomplete/inaccurate information shared to students.
• Oversees training programs for existing staff, new hires, and temps.
• Monitor and review training programs and manuals to ensure that they are effective and up-to-date and makes updates as necessary.

Electronic Course Evaluation (eCE) Survey Administration (30%)

• Support the Manager and work with IT department to implement and ensure a smooth transition to a new course evaluation platform.
• Create, publish, and monitor course evaluation projects (questionnaires) from students.
• Build, manage, and automatically distribute course evaluation reports to stakeholders.
• Perform administrator duties to maintain the new platform and manage the access rights of various users onboard the eCE platform.
• Any other ad-hoc matters related to course evaluations administration.

Strategic (10%)

• Support projects, system enhancements and process implementation for systems/applications used by SS department.

Job Requirements

• At least 2 years of supervisory experience in customer service, preferably in a contact centre environment.
• Professional Qualifications in Contact Centre, Quality Assurance and Training (e.g., COPC, ACTA, etc.) will be an added advantage.
• Possess a good bachelor’s degree (preferably); but can be compensated with extensive experience in related field.
• Good written and communication skills, with the ability to influence and motivate colleagues on their improvement areas.
• Strong customer service mindset with good communication and problem-solving skills.
• Ability to rapidly assimilate complex information and make expert judgments/decisions under pressure in complex situations.
• High level of accuracy and attention to detail
• Personal resilience and ability to perform effectively in a pressurized environment with a positive “can do” and “willing to learn” attitude

What Do We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!
Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg.

Job Description

The Student Services (SS) Department would like to invite individuals who has a passion for Customer Service to apply for this role. The shortlisted candidate will be supporting the department in delivering efficient and effective services to our students via 3 contact channels (i.e. phone calls, emails and walk-ins).

• Handle and ensure student enquiries and feedback received via phone calls, emails and walk-ins at the Student Services counter are attended to and resolved within the Service Level Agreement.
• Work with various departments and schools to provide guidance and advice on programmes to students, and to assist on students’ requests.
• Maintain the Student Portal and ensuring information are up to date.
• Provide administrative support (i.e., stationeries requisition, department roster, prepare statistics and report, etc), and facilitate events and activities support.
• Assist with University-wide activities support.

Job Requirements

• Degree in any discipline (Diploma holders with relevant customer service experience will also be considered)
• Preferably bilingual in English and Mandarin as the incumbent is required to respond to queries in Mandarin for our Chinese programmes.
• At least 1 year working experience.
• Call centre experience will be an advantage.
• Mature, meticulous and possesses a high level of discretion and integrity.
• Good communication and interpersonal skills.
• Able to commit in overtime work (up to 9.30pm) when required and during Peak periods of the University calendar.

The Executive Chef is responsible for overseeing all aspects of kitchen and stewarding operations, including menu planning, food preparation, staff management, quality control, cost management, and ensuring compliance with health and safety standards. He/she is responsible for the maintaining of culinary standards and reputation of the establishment.

Primary Responsibilities

• Responsible for designing and creating menus that align with the restaurant's concept, target audience, and culinary vision. This involves creating new dishes, selecting ingredients, and considering factors such as seasonality, food trends, and dietary restrictions.

• Oversees and participates in food preparation, ensuring that dishes are prepared to high standards of taste, presentation, and quality. Also be responsible for specialized cooking techniques and handling intricate recipes.

• Responsible for recruiting, hiring, and training kitchen staff, including sous chefs, line cooks, and prep cooks. Provide guidance and mentorship to the team, ensuring a positive work environment, and maintaining high levels of productivity and professionalism.

• Manages all aspects of kitchen operations, including workflow, organization, and scheduling. Ensure that food is prepared and served efficiently, maintain cleanliness and hygiene standards, and monitor inventory levels of ingredients and supplies.

• Maintains strict quality control standards to ensure that all dishes leaving the kitchen meet the restaurant's standards. They taste and evaluate food regularly, monitor portion sizes, and provide feedback and guidance to the kitchen staff to maintain consistency and quality.

• Responsible for controlling costs in the kitchen, including food costs and labor expense, develop and manage budgets, negotiate with suppliers, and optimize the use of ingredients to minimize waste and maximize profitability.

• Collaborates with other departments, such as front-of-house staff and management, to ensure smooth operations and excellent customer service. Communicate effectively with the team, providing clear instructions and fostering a positive and collaborative work environment.

• Ensures compliance with health and safety regulations and food handling standards. Establish and enforce proper sanitation and safety procedures, conduct regular inspections, and address any issues or concerns promptly.

• Aware and updated on trends, techniques, and innovations. They seek opportunities for creativity and experimentation, incorporating new flavors, ingredients, and cooking methods into the menu to keep it fresh and appealing.

• Interact with guests, receive feedback, and handle special requests or dietary requirements. And participates in culinary events, promotions, and collaborations to enhance the restaurant's reputation and attract customers.

You will lead the work on some of the most popular consumer brands in the world, impacting the daily lives of nearly 2 billion people in the fastest growing region in the world. You will work for clients who not only care about success in the marketplace, but are passionate about the role of brands in helping bring about social change. The Senior Account Executive is a vital support member to all agency account teams. As an account executive, you'll need to thoroughly understand a client's products or services and what their communication goals are.  

Expectations of a Senior Account Executive / Junior Account Manager

• Assists the Account Director in business support and management. 

• Assists in providing timely responses to client requests. 

• Schedules business meetings and do follow-ups. 

• Provides input for the creation and execution of marketing plans 

• Gathers data on ad campaigns to evaluate performance, and gives recommendations on ways to improve campaign performance.  

• Tracks campaign budgets 

• Gathers information on the competition 

• Ensures that ad campaigns are in compliance with advertising guidelines.  

• Assists in developing and implementing business improvement programs. 

• Analyses invoices and provides invoicing support. 

• Assists in developing client presentations, proposals and reports. 

• Maintains thorough understanding of account management principles. 

• Assists Account Director in coordinating day-to-day account activities. 

• Maintains a sense of discretion and professionalism, representing the Groupe  

• Establish client’s requirements and undertake feasibility studies 
• Attend onsite and consultants’ meetings and liaise with clients, architects and associate consultants in the administration of projects 
• Interpret engineering drawings and specifications to calculate project costs 
• Prepare various main building contracts, piling contracts and nominated sub-contracts for tender and contract formalization 
• Measure and take off quantities for architectural and structural work elements 
• Administer pre and post contract and consultancy work 
• Assess variation orders, prepare interim valuations, cost plans and budget studies 
• Compile contract documents for execution 
• Understand and adhere to the statutory building regulations 
• Undertake cost analysis for repair and maintenance of project work 
• Allocate work to subcontractors 
• Analyze outcomes and write detailed progress reports 
• Maintain awareness of different building contracts in current use 
• Valuing completed work and arrange payments 
• Provide advice on contractual claims 

Key Responsibilities:

Customer/Market – Business Transformation

• Perform loan disbursements, repayments, rollovers, redemption and fee collection with accuracy and within the stipulated turnaround time.
• Respond to Business Units’ requests and enquiries within a stipulated time line.
• Collaborate with the Team Lead to engage the Business Units on a regular basis to resolve BAU issues and improve cooperation between the teams.
• Actively participate as a member of a team to move the team towards completion of goals i.e. develop a service-oriented culture within the team.

Process Digitalization or Automation /STP

• Participate in process digitalization, automation initiatives, bank-wide projects and system testing. 

Productivity Improvement

• Ensure all SLA/TAT are being met.
• Ensure work is completed with speed and accuracy.
• Contribute process improvements ideas to improve TAT, efficiency and reduction of internal errors in work processes.

Process Efficiency / Process Improvements

• Participate in process improvement discussions to improve the turnaround time for BAU processes. 
• Identify operational risks and implement measures/controls to plug the risk gaps so that processes are in line with the with all internal & external policies/guidelines and requirements of the regulators

Operational Risk & Compliance

• Work together with Team Lead to ensure that audit rating is “Satisfactory” or better.
• Work together with Team Lead to ensure no/minimal operational lapses/financial losses.

Individual Contribution/Competency

• Participate in BCP Co-ordinator/Risk Co-ordinator or Data Steward roles.

Learning/Competitive Positioning

• Maintain high standards for self-development to achieve/exceed the goals of the team and to derive satisfaction from achievement of goals and continuous improvement.
• Initiate action plans to achieve self-development goals which has to be in line with the department and Group’s direction of building high performance culture.
• Develop a mind-set of continuous learning to keep up with the pace of change in the Bank and to be competent in the job assigned.

• Establish client’s requirements and undertake feasibility studies 
• Attend onsite and consultants’ meetings and liaise with clients, architects and associate consultants in the administration of projects 
• Interpret engineering drawings and specifications to calculate project costs 
• Prepare various main building contracts, piling contracts and nominated sub-contracts for tender and contract formalization 
• Measure and take off quantities for architectural and structural work elements 
• Administer pre and post contract and consultancy work 
• Assess variation orders, prepare interim valuations, cost plans and budget studies 
• Compile contract documents for execution 
• Understand and adhere to the statutory building regulations 
• Undertake cost analysis for repair and maintenance of project work 
• Allocate work to subcontractors 
• Analyze outcomes and write detailed progress reports 
• Maintain awareness of different building contracts in current use 
• Valuing completed work and arrange payments 
• Provide advice on contractual claims 

You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical.

What you get to do in this role:

• Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
• Oversee client relationship mapping to the account team, orchestrating an account strategy while leading across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
• Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap
• Identify the right specialist/ support resources to bring into a deal, at the right time

THE MISSION ?
Like Granny's dishes

Executive Chef Responsibilities:

• Ensuring promptness, freshness, and quality of dishes.
• Coordinating cooks' tasks.
• Implementing hygiene policies and examining equipment for cleanliness.
• Designing new recipes, planning menus, and selecting plate presentations.
• Reviewing staffing levels to meet service, operational, and financial objectives.
• Hiring and training kitchen staff, such as cooks, food preparation workers, and dishwashers.
• Performing administrative tasks, taking stock of food and equipment supplies, and doing purchase orders.
• Setting and monitoring performance standards for staff.
• Obtaining feedback on food and service quality, and handling customer problems and complaints.

The Admin & Facilities Executive shall handle the office renovation and reinstatement works and ensure the day-to-day smooth operation of a building infrastructure, through administrative support, including procurement, negotiation, contractor liaison and documentation as well as coordination of staff and office equipment during relocation.

• To prepare the costing and proposal of the renovation & reinstatement for the office.
• To manage the contractors for major and minor works during the renovation & reinstatement.
• Collaborate with the stakeholders during the renovation and reinstatement to ensure smooth operations.
• Handle all the pantry procurement and gifts for employees.
• Planning of company events and preparation of monthly employee birthday vouchers.
• Manage the cleaning hygiene vendor and monitor the services provided.
• Provide administrative support to the event planning and management team.
• Office maintenance, including courier service and office assets tracking.
• Managing corporate calls, opening, sorting and distributing incoming correspondence, mails included
• Responsible for office administration such as printing staff name cards, staff passes, door access cards and general administrative support for staff onboarding and offboarding request.
• Manage Admin / Facilities helpdesk via workday.

Requirements:

• Must have experience in renovation & reinstatement of the office.
• At least 2 years of relevant experience in a similar role, administration or facility.
• Meticulous and well-organized to ensure administrative accuracy.
• Good team player with a positive and can-do attitude.
• Good interpersonal & communication skills.
• Self-driven, able to multitask with a good time management.

• Paid Annual Leave Entitlement
• Family Care Leave
• Enhanced Sick Leave
• Training Opportunity
• Flexi Benefits
• EAP - Employee Assistance Program that assists employees with personal problems and/or work-related problems that may impact their work, health, mental and emotional wellbeing.
• Employee Share Purchase Plan
• Comprehensive Medical Insurance Coverage inclusive of Dental
• Attractive Welcome Pack for New Hire

*Please note that due to length of position, applicable benefits will be pro-rated accordingly.

The position is responsible for coordinating and administrating among rooms division team and correspondence with internal and external stakeholders, organization of the divisional work flow, follow-through on pending projects. He/she is to be a part of various aspect of operation in the delivery of the Raffles Singapore service experience throughout the entire guest journey.

Primary Responsibilities

Manages Administration and General

• Ensures Rooms Division’s smooth daily operation by performing all tasks in adherence with the code of ethics as issued by Raffles Singapore.
• Oversees the daily occurrence of departmental expenses for better control and oversight for the end-of-month profit and loss reconciliation.
• Co-ordinates with colleagues and representatives of other departments to ensure an efficient flow of communication, assists departmental head with administrative duties whenever required/appropriate.
• Ensures all correspondences, messages, e-mails are responded in timely manner, disseminated accordingly, and remains confidential about all matters of such nature.
• Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Executes Core Tasks of Guest Assistance

• Delivers the Raffles Singapore guest experience through a pre & post stay guest correspondence and handling guest inquiry.
• Upholds a flawless impression and perception of the Raffles Singapore products and colleagues.

Deals with Supplier and Maintains Contracts

• Takes responsibility for maintaining contracts related to Rooms division and deals with suppliers when modification is necessary.
• Handles all appointments and keeps track of diaries assigned.

Seeks Constant Improvement of Quality in Product and Services

• Ensures personal awareness of the activities and services within the hotel in order to promote the property and is responsive to guest inquiries.
• Ensures all work is followed as detailed in Standard Operation Procedures (SOP), Raffles Singapore Local Standard Operation Procedure (LSOP).
• Leads the handling and follow up on any security incident, guest complaint, and colleague injured together with the Lobby Manager and always reinforces hotel values.
• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines.
• Contributes to the hotel’s Corporate Social Responsibility efforts.
• Performs any other duties and responsibilities that may be assigned.

• Manages day to day project admin tasks
• Assist engineers in preparation of meeting minutes and consolidating tender returns and tabulation
• Assist the sector leads in preparation bids
• May revise system or schedule as required to ensure timely approvals and distribution.
• Ensures changes to document are completed in a timely fashion in order to meet set deadlines. 
• Responsible for coordination with other parties to make sure document edits are made and proofed.
• Tracks and keeps records of documents. 
• Ensures document tracking and production system is maintained. 
• Prepares and maintains a document control system for all forms of documentation. 
• Makes copies of drawing for production and other company employees. 
• Ensures that all completed documents have been signed-off by the appropriate personnel.
• Implements and follows company quality assurance program procedures.

• Establish client’s requirements and undertake feasibility studies 
• Attend onsite and consultants’ meetings and liaise with clients, architects and associate consultants in the administration of projects 
• Interpret engineering drawings and specifications to calculate project costs 
• Prepare various main building contracts, piling contracts and nominated sub-contracts for tender and contract formalization 
• Measure and take off quantities for architectural and structural work elements 
• Administer pre and post contract and consultancy work 
• Assess variation orders, prepare interim valuations, cost plans and budget studies 
• Compile contract documents for execution 
• Understand and adhere to the statutory building regulations 
• Undertake cost analysis for repair and maintenance of project work 
• Allocate work to subcontractors 
• Analyze outcomes and write detailed progress reports 
• Maintain awareness of different building contracts in current use 
• Valuing completed work and arrange payments 
• Provide advice on contractual claims 

The focus of the District Sales Executive (DSE) is on achieving results that are aligned with the overall
organization and it’s strategic goals. Initiative, coupled with a sense of
competitive drive, and the ability to stay focused on results despite changing
conditions, are the keys to achieving the performance objectives of the
District Sales Executive role .

The DSE orchestrates
involvement of multiple people in our Sales process, so that new customer
revenue is consistently secured for our district office and network. The job
environment is flexible, constantly changing, and provides growth opportunity,
recognition and reward for the achievement of business results. This position
reports to the District Sales Manager.

Key Deliverables
 

These are the minimum results expected from a successful District
Sales Executive:
 

1. Manage an assigned territory and demonstrate extensive knowledge of potential
   customers and competitors in this area

2. Timely data entry in our Customer Relationship Management tool

3. Orchestrate customer / branch relationships and collaborate with regional Product, Service,
   Geo, and Knowledge Management resources

4. Participate in the creation of value-added solutions for customer’s logistics needs,
   including supporting diagrams and cost-benefit calculations

5. Support the transition of new accounts through customer introductions, information
   transfer, and securing any necessary customer paperwork. When needed,
   support AR (accounts receivable) collection.

6. Attend training & development sessions to continue developing selling skills and
   updating Expeditors Product and Service knowledge

7. Involvement in local trade groups, as directed by the District Sales Manager

8. Take on additional assignments as required, supporting company needs

Job Descriptions:

- General Administrative Work, e.g., Data Entry, Filing, Record Keeping

- Submission of Documents, Drawings, Letters and Transmittal prepared by Executive Staffs

- Supporting Authority Submission by Executive Staffs

- Regular Updating of Record and Summary to Company Managers

- Maintain Proper Organization of Filing System, Storage of Documentation, and Information

- Handling General Enquiries via Email or Phone

- Other supportive ad-hoc office requirement

Requirements:

- Candidate must possess at least a GCE “O” / “A” levels or Polytechnic Diploma in any field

- No work experience required

- Required Skill(s): Microsoft Office

- Preferably entry level specialized in Clerical / Administrative Support or equivalent

- Good Command of English, Ownership of Tasks

- Friendly and Pleasant Personality

~ Analyse risk management data.

~ Assess viability of workflow improvements.

~ Coordinate day-to-day fleet operational activities under supervision.

~ Maintain relationships with clients.

~ Manage compliance to risk management frameworks, policies and processes.

~ Manage information exchange between clients and business.

~ Manage issues arising from servicing client accounts.

~ Optimise utilisation of resources.

~ Oversee implementation of workflow improvements to improve efficiency.

~ Support HSSEQ department in ensuring ship operations are in compliance with internal company procedure

~ Analyse risk management data.

~ Assess viability of workflow improvements.

~ Coordinate day-to-day fleet operational activities under supervision.

~ Maintain relationships with clients.

~ Manage compliance to risk management frameworks, policies and processes.

~ Manage information exchange between clients and business.

~ Manage issues arising from servicing client accounts.

~ Optimise utilisation of resources.

~ Oversee implementation of workflow improvements to improve efficiency.

~ Support HSSEQ department in ensuring ship operations are in compliance with internal company procedure

Job Responsibilities

· Oversee the entire process of staff training programs, including coordination with internal stakeholders and training vendors, managing course registration and confirmation, conducting post-training evaluations, maintaining training records, and ensuring certification.

· Source for training vendors to register employees for training.

· Coordinate the planning and scheduling for L&D courses, including liaising with trainers, and managing participant lists.

· Evaluate effectiveness of training programs through feedback from employees.

· Coordinate the creation and distribution of name cards for all employees, including bosses and staff across all regions except the Philippines (PH) and Saudi Arabia (KSA) at this time.

· Manage and process claims for employees, ensuring accuracy and compliance with company policies.

· Plan, organize, and execute internal events and activities, including monthly birthday celebrations and festive celebrations, ie. CNY & Christmas.

· Assist in the initial screening of candidates, including reviewing resumes, conducting preliminary interviews, and coordinating with hiring managers.

· Maintain and update leave records for a designated group of employees, ensuring accuracy and timeliness.

· Oversee and maintain pantry inventory.

· Perform any other ad-hoc and administrative duties as assigned.

Job Requirements

· Minimum "O" Level / "A" Level / ITE / Diploma or equivalent.

· At least 1 year of related working experience.

· Entry level is welcome to apply.

· Proficient in Microsoft Office applications.

· Good communication and interpersonal skills.

· A good team player with positive work attitude, strong initiative and resilience

· Able to work independently with minimal supervision.

~ Analyse risk management data.

~ Assess viability of workflow improvements.

~ Coordinate day-to-day fleet operational activities under supervision.

~ Maintain relationships with clients.

~ Manage compliance to risk management frameworks, policies and processes.

~ Manage information exchange between clients and business.

~ Manage issues arising from servicing client accounts.

~ Optimise utilisation of resources.

~ Oversee implementation of workflow improvements to improve efficiency.

~ Support HSSEQ department in ensuring ship operations are in compliance with internal company procedure

~ Analyse risk management data.

~ Assess viability of workflow improvements.

~ Coordinate day-to-day fleet operational activities under supervision.

~ Maintain relationships with clients.

~ Manage compliance to risk management frameworks, policies and processes.

~ Manage information exchange between clients and business.

~ Manage issues arising from servicing client accounts.

~ Optimise utilisation of resources.

~ Oversee implementation of workflow improvements to improve efficiency.

~ Support HSSEQ department in ensuring ship operations are in compliance with internal company procedure

~ Analyse risk management data.

~ Assess viability of workflow improvements.

~ Coordinate day-to-day fleet operational activities under supervision.

~ Maintain relationships with clients.

~ Manage compliance to risk management frameworks, policies and processes.

~ Manage information exchange between clients and business.

~ Manage issues arising from servicing client accounts.

~ Optimise utilisation of resources.

~ Oversee implementation of workflow improvements to improve efficiency.

~ Support HSSEQ department in ensuring ship operations are in compliance with internal company procedure

~ Analyse risk management data.

~ Assess viability of workflow improvements.

~ Coordinate day-to-day fleet operational activities under supervision.

~ Maintain relationships with clients.

~ Manage compliance to risk management frameworks, policies and processes.

~ Manage information exchange between clients and business.

~ Manage issues arising from servicing client accounts.

~ Optimise utilisation of resources.

~ Oversee implementation of workflow improvements to improve efficiency.

~ Support HSSEQ department in ensuring ship operations are in compliance with internal company procedure

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

We believe that diversity, inclusion, and belonging are essential to who we are, how we’ll grow, and how we’ll innovate. We remain hungry and humble. We have high expectations, and a career at ServiceNow means challenging yourself to always be better. We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

ServiceNow is seeking a talented, highly motivated, team player to serve as a dedicated Commercial Legal Counsel supporting enterprise sales for ServiceNow region-wide. This is a great opportunity to work on cutting-edge issues in an exciting, fast-paced environment.

This is a full-time position and is based in our Singapore office with flexible scheduling.

What you get to do in this role:   

• Review and negotiate complex enterprise customer and partner agreements that meet the company’s requirements under its policies, including those for risk tolerance, while working collaboratively with the business team, including various executives
• Collaborate with finance, sales operations, deal desk, product operations, support, security and other business units at all levels throughout the organization to ensure that agreements adequately protect the company’s interests
• Support the continuous improvement of standard forms of agreement and legal processes
• Be a trusted business partner, responding in a timely and productive manner to requests from internal customers
• Counsel internal customers regarding company policies, legal issues, compliance issues and risk tolerance

Good performance will career advancement as Admin (HR) Executive

Roles & Responsibilities

• Good working knowledge of Singapore Employment Act and local HR practices
• Good knowledge of Government legislations (MOM, CPF and IRAS)
• Assist in recruitment processes including job postings, screening candidates, and scheduling interviews.
• Conduct new employee orientations and manage the onboarding process.
• Maintain and update employee records and HR databases.
• Coordinate and assist for project deployment.
• Manage payroll processing and ensure timely and accurate salary payments.
• Organize and maintain personnel files and ensure confidentiality.
• Timely renewal and cancellation of work permits for foreign workers.
• Carries out work permit applications, renewals and cancellations of foreign workers in a timely manner;
• Follows up with purchase or cancellation of workers’ bond guarantees;
• Any other HR functions as assigned

Requirements:-

• Candidates must possess at least a Diploma in Business or HR Management or equivalent qualifications.
• Minimum 1 years of relevant working experience is required.
• Understanding of Singapore employment laws and HR practices.
• Good command of written and spoken in English and Mandarin to interact with Chinese speaking employees.
• Possess integrity, “Can Do” attitude with passion and a global mindset
• Able to work overtime as required.
• 5 days’ work in office.

Interested candidates are invited to submit their CVs, preferably including the following:

1) Current & Expected Salary

2) Date of Availability

3) Reason(s) for Leaving current/ previous job

(We regret that only shortlisted candidates will be notified)