• Finance Services
• Opportunity for growth
• Comprehensive package

We are seeking a highly organized and proactive Executive Assistant to support leadership team in a dynamic financial services environment.

The ideal candidate will possess exceptional communication and multitasking skills, with a strong attention to detail. Responsibilities include managing schedules across various regions for C suite stakeholders, coordinating meetings, preparing reports, and handling correspondence. The successful applicant will be a key contributor to our team's efficiency, ensuring smooth operations and effective project management.

The ideal candidate should have minimum of 4 to 8 years of experience in financial services, investment or a related field.


If you are keen, please click on the link to apply or email me with your updated CV at [email protected] Look forward to hearing back, thank you.


Reg No. R2095920
BeathChapman Pte Ltd
Licence no. 1986137

Please be noted that this is a 11 months contract position.

The SAPAC CMI team belongs to the Digital and Ecommerce department, and reports to the VP of the department. The SAPAC CMI Executive will be in Singapore, and is expected to report to the SAPAC CMI Manager, who is reporting to the SAPAC CMI Director.

KEY RESPONSIBILITIES

Overall, the role is expected to be a connecting role that partners with the regional brand teams, regional digital and e-commerce team as well as the local teams. At the same time, the role is expected to connect and manage key business partners. Key responsibilities will delivery of specific projects within the insights work plans for all categories and all brands within SAPAC. Specifically, the deliverables and scope of work encompasses the following key areas:

ASSISTING ON REGIONAL DATA MANAGEMENT

a. DASHBOARD BUILDING AND MANAGEMENT

1. Responsible for leading management of tool and partnership with partner agency for the dashboard --- includes cleaning data, checking on output in dashboard, managing access and delivery of data from Shiseido to agency

2. Collect and cleanse raw data from various reports/ data portals and from regional digital team, local brand teams, and local/ regional finance teams insights such as Share of voice vs. competitors.

3. Ensure that additions to the dashboard are implemented given that the dashboard is an evolving tool and is expected to continuously develop.

4. Coordination with partner agency/tool developer on day-to-day tasks

5. Reporting and analysis with business relevant recommendations:

- Analyzing data sets, identifying user needs, and performing data interpretation and visualization

- Writing and delivering reports, tracking and reporting key performance indicators (KPIs), and updating dashboards

- Collecting data, defining data collected in transactional systems, and designing methods for data collection

- Database maintenance: Maintaining databases

- Data quality: Investigating data discrepancies and working to improve the quality, accessibility, and value of data

b. Quarterly reporting: performance of brands on market KPIs and e-commerce reporting

1. Assist SAPAC CMI Director in the quarterly reporting of company performance using data and information from retail and panel data.

2. Assist in putting together the data and information for key quarterly reports. Produce key reports such as quarterly EC reporting and analysis on market movements – covering market share by channel, product vs. competitors, media.

- Will also expected to produce the analysis, supporting the SAPAC CMI Manager

c. On ad-hoc requests

1. Responsible for sourcing data from all CMI tools and information and putting together analysis.

2. Regular scanning of market, consumer and competitive activities which will act as inputs to our key reports or internal communications.

3. Conduct desk research on key consumer insights trends, perform competitors benchmarking on key commercial activities and consolidate it into a monthly internal newsletter or for quarterly EC reporting.

4. Assist to draft/review questionnaire, programming and testing of the survey links as well as data cleaning, analysis and reporting for ad-hoc requests.

LEAD DATA MANAGEMENT AND ANALYTICS: FUTURE-FIT FACING EXPANDED SCOPE

Support data-related projects by collecting/organizing data, perform data analysis & interpretation and visualization of all relevant data from CMI (i.e. performance KPIs from Beaute Research, Nielsen and other similar data), and from CRM, E-Commerce and Digital Media data. Report insights and help users to make decisions and find improvement opportunities.

Scope will include the following key responsibilities to support/assist CMI Director in this key role:

1. Engaging cross-functional stakeholders (regional and country) to understand user requirements (voice of customer) and ensure data accuracy and availability.

2. Extract data from data platforms (i.e. CMI Dashboard, Social Listening, other database in CRM, Digital Media), track, analyse and report Key Performance index (KPIs)

3. Perform data cleaning and data analysis and analytics modelling.

a. Contribute to the formulation of modelling solutions across key functions of Digital Media, CRM and E-commerce data

b. Integration of diverse big data sources --- i.e. Beaute Research, Nielsen, Kantar, Euromonitor, Mintel, Statista

c. Researching new modeling techniques as appropriate for a specific solution relevant to the business issue and the vision of automation and digitization

4. Support implementation of dashboard through data automation and analysis solutions.

5. Liaise with external suppliers or vendors to resolve issue when needed.

I. ASSISTING SAPAC CMI MANAGER IN DEVELOPMENT AND IMPLEMENTATION OF OTHER AD-HOC KEY PROJECTS (I.E. CX PROGRAM FOR THE REGION)

Specifically:

1. Assist in the day-to-day coordination with partner agency on key projects

2. Assist in the development and implementation of the CX program (to include set-up and the planning of analysis and cascade)

3. Assist in Setting-up and coordination of necessary training programs like Research 101

4. Assist in building with external vendor, and internally establishing AI driven Newsletter

II. LEAD IN MANAGEMENT OF SOCIAL LISTENING FOR THE REGION

- Will manage the day-to-day coordination with key partner Meltwater. Is also expected to support in the set-up and trainings with the countries.

- To be able to produce ad-hoc analysis when required, specifically for key regional request (i.e. crisis monitoring) as well as responsible in flagging key issues that may be gaining traction in digital space conversation

III. COUNTRY SUPPORT DELIVERABLES

- Support studies/ad-hoc requests/initiatives from countries in APAC: will include coordination with agencies and all related project task.

SCOPE AND KEY INTERFACES (Environment) and TEAMWORK

The position is required to business partner with regional and local brand teams, and digital and e-commerce teams. This calls for high level of integration with the team as mentioned below.

KEY INTERFACES:

- Regional Brand Directors

- Regional Brand Managers

- CMI and CMI practitioners in countries

- Market Research Agencies

- Innovation Center

- Corporate Strategy team

- Digital and Ecommerce team

REQUIREMENTS

- At least 1-2 years of experience in market research: working in insights role in a company or in research agency

- Working knowledge of key measurement tools: retail data, household panel data

- Strong numerical and analytics skills with the ability to slice and dice data in different dimensions and connect the dots between data points/sets

- Experience with social listening tools for research a plus

- Self-starter with good communication skills (verbal and written)

- Can work and manage researches independently

- A strong plus will be familiar or working knowledge on Google Analytics, R Language, Python, SPSS and Tableau/Power BI

- Proficient level with Microsoft Office (Microsoft Excel, Microsoft Word, Microsoft PowerPoint).

PLEASE NOTE

Interested applicants, please apply directly via Shiseido's career page using the link right below for faster processing of your application. Thank you.

URL: https://careers.shiseido.com/job/Singapore-Asia-Pacific-Regional-Consumer-&-Market-Intelligence-Executive-01/1144072001/

Senior Sales Executive

• Location: Gul Crescent [Company Transport @ Chinese Garden, Lakeside, Boon Lay]
• Working Hours: 8.15am - 5.45pm
• Working Days: 5 Days [Monday - Friday]
• Salary: $3,000 - $4000 ( Transport allowance $1,020; Mobile allowance $70)

The role is to market Professional & Commercial Cleaning equipment, accessories & tools, chemicals, and other consumables to a diverse range of corporate customers, but with an emphasis on healthcare related sectors.

Responsibilities:

• Serve existing assigned accounts and prospect potential new customers
• Learn & familiarise our products well, understand users’ needs, and so be able to offer solutions and assistance to meet their requirements
• Perform hands-on product demonstrations, as well as occasionally conduct presentations to mid-size audiences including management levels

Requirement:

• Polytechnic Diploma or equivalent; in a business associated, nursing or healthcare related field preferred.
• Experienced in corporate/commercial sales, or facilities’ operations, especially in a healthcare related setting.
• Preferably hold a Class 3 driving license and own a car.

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

Responsibilities

• Responsible for full spectrum of trade/ channel marketing within the department.
• Monitoring sales for the category captaincy accounts on a quarterly basis.
• Creating yearly marketing and channel strategies for assigned channels and trades.
• Collaborate with Sales Managers on marketing activities and promotions.
• Achieving the goal targets across all channels, develop PICOs/ Execution Standards.
• Track and monitor in-store promotion, POSM, equipment placement, marketing activities, and new launches.
• Manage POSM and premium distribution, inventory, source premiums and prizes for promotions.
• Analyze business and brand performance, and track competitors' activities in each channel.
• Ad hoc duties as assigned

Requirements:

• Bachelor or Diploma in Marketing or equiavlent
• At least 3 - 5 years of trade marketing or channel marketing experience from FMCG/ Beauty industry

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

The client is an insurance broker firm that partners with private banks to provide wealth management solutions to the UHNW individuals. They are seeking to expand their sales support team so provide greater support to their expanding sales team.

Job Description

• Maintain service standards to develop and improve customer satisfaction and retention
• Ensure that all customer requests are handled in a timely and consistent manner
• Ensure that all transactions are in adherence to regulatory, compliance and internal audit requirements
• Support sales team to provide excellent service to high net-worth clients to achieve client retention
• Partner customer, Business Support and service providers to ensure timely transaction processing and service delivery of customers’ requirements and enquieries

Experience & Skills required

• Minimum diploma required
• Good effective communication skills
• Analytical and logical thinking

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days please accept this as notification that you have not been shortlisted.

EA Licence No: 11C5502 | EAP Registration No: R2199597

• Government sector, exciting National Event exposure!
• Immediate - 31 Mar 2025, subject to renewal
• Lavender MRT/ F1 Pit/ Site as required
• $2,300 - $2,600 per month + OT Pay
• Mon - Fri, 9.30am - 7.00pm *Due to nature of events, hours outside of stated hours will be compensable as overtime payment.

Responsibilities:

• Work with PR agency to formulate a media engagement and publicity plan for programmes to garner media interests
• Assist in the management of Non-Digital Media Buy such as advertising on TV, Radio, Out-of-Home publicity, etc.
• Collate calendar of events, provide administrative and secretariat support when necessary
• Design collaterals for branding visuals and publicity.
• Liaise and coordinate with appointed artists, contractors and partners as well as internal divisions through emails, calls and meetings for the preparation and execution of Event.
• Engage potential performing groups in overseas countries to participate in Event.

Requirements:

• Possesses minimum a Diploma in Arts/Events Management with experience in Design.
• Independent team player.
• Able to simultaneously manage various project elements.

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy). This authorizes us to:

• Contact you about potential opportunities.
• Delete personal data not required at this application stage.
• To withdraw consent, email [email protected].
• All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Goh Yi Min, Mai - R22104617

ScienTec Consulting Pte Ltd - 11C5781

Accounts Executive (6-Month Contract)

Location: Defu Lane
Working Hours: Monday to Friday, 8:30 AM to 5:30 PM
Salary: Up to $3,300 (subject to qualifications and experience)

Key Responsibilities:

• Full Set of Accounts:Responsible for managing Accounts Payable (AP), Accounts Receivable (AR), General Ledger (GL), and audit schedules.
  
• GST Preparation:Assist in the preparation of quarterly GST filings.
  
• Month-End Closing:Perform month-end closing activities and ensure timely financial reporting.
  
• Inventory Management:Oversee stock takes and resolve any inventory discrepancies.
  
• Document Management:Maintain and organize finance-related documents and records.
  
• ERP System Implementation:Assist in the implementation and integration of a new ERP system.
  
• Ad-hoc Responsibilities:Perform any other ad-hoc tasks as assigned by management.
  

To Apply:

Job Specific
- Handle full sets of accounts including preparation of General Ledger, AP, AR, Balance sheet, and P&L for monthly and yearly reporting in CHINESE
- Responsible for daily transaction posting (AR/AP/Others) and all finance operation matters
- Handle receipts, payments, claims, and records into the accounting system on a timely basis
- Maintain monthly and yearly schedules for management and audit
- Bank reconciliation reports and monthly reconciliation of company balances
- Assist in budgeting and forecasting activities to align the strategic goal of the company
- Support on queries from external auditors and tax agents
- Any other ad-hoc duties as assigned

Requirements
- Degree/Diploma in Accounting, Finance, or related field
- At least 2 years of relevant work experience handling full set accounts
- FMCG experience will be preferred
- Strong understanding of accounting principles
- Good working knowledge in Excel
- Possess initiative and ability to multitask
- High level of accuracy, efficiency, and accountability
- Requires to communicate in Chinese with Chinese speaking co-workers and clients

- 5.5 days work week

Interested and suitable candidate kindly click quick apply. Resume will be forwarded to Stepfan Soon Yit
We regret that only suitable candidate will be notified.

GEMS Recruit/EA License : 23C1459
EA Personnel No : R24120893 (Stepfan Soon Yit)

• Working location: Eunos
• Salary: SGD 2600 - SGD 3500

Job Details

As a Programme Executive, you will be part of the Centralised Programme Coordination Team, and will be responsible for ensuring that programmes are delivered in a consistent, effective, and efficient manner that meet the required standards of relevant policies and regulations.

Job Responsibilities:

• Plan, organise and conduct active ageing programmes to the elderly in the community.
• Ensure that programmes meet the required standards and achieve the desired outcomes of client engagement
• Implement new programmes and/or services for service users based on needs.
• Conduct programme evaluation to gather feedback for all regular programmes
• Identify areas of improvement and initiate enhancements/improvements.
• Coordinate and manage stakeholders communications for programmes and services.
• Guide volunteers in executing programme activities.
• Manage programme budgets and resources.
• Work with other organisations to execute programmes.

Job Requirements

• Diploma in any discipline
• Experience in programme coordination, preferably in a social service or healthcare setting

Ho Ming Jie Reg No: R1987094

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Working Location: Jurong Food Hub

Responsibilities:

Purchasing -

• · Handle all purchasing activities
• · Review and implement policies, procedures and internal controls for procurement activities
• Responsible for Order Placement Timing, Supply & Demand Alignment, Material replenishment and Supplier Performance
• Continuously monitoring, evaluating and improving supplier performance
• Source the most cost-effective material for the company
• Stock level projection
• Purchasing budget control.
• Monitor delivery times to ensure timely delivery
• Managing the procurement suppliers’ relationships for the Company
• Regular negotiations with suppliers on purchasing prices
• Resolve disputes and claims with vendors and suppliers.
• Prepare Monthly or Weekly purchase & inventory report
• Analysis of sales forecast accuracy, stock movement and aging stock
• Liaise with finance department with regards to cycle count and inventory reconciliation
• Work closely with the sales team to support with daily B2B customers invoicing.
• Ensure Monthly closing report is completed within deadline (Inventory report for all outlet & warehouse)
• Handle unforeseen situation related to inventory and stock matters in all outlets, work closely and provide support to operation outlet team in all restaurant activities
• Organize Monthly stock take activities on selected outlet
• Airport pass application for delivery suppliers
• Other ad-hoc duties when required

Logistic (Import/Export and Delivery Operations) –

• Planning Shipment from overseas suppliers
• Ensure timely & accurate arrival of shipment through close liaison with 3PL, freight forwarder supplier & distribution.
• Prepare and check all shipping documents such as B/L, packing list, certificate of origin etc. to ensure that they are complete and comply with AVA import and export rules and regulations
• Coordinate AVA inspection when shipment arrive at warehouse
• Book cargo space and purchase insurance for shipments
• Liaise with Freight Forwarder, transportation, etc. to ensure timely clearance and delivery of shipments
• Import & export arrangements
• Manage the delivery and logistic team in the Company
• Manage and plan regular vehicle maintenance to ensure minimal disruption to delivery operations
• Other ad-hoc duties when required

Requirements:

• Diploma in related field preferred
• At least 2 years of relevant work experience
• Advantage for candidate with experience from F&B industry
• Work at Jurong Food Hub

Email your resume to [email protected] to apply!

• Lead Generation: Identify and qualify potential sales leads through various research methods, including outbound prospecting, inbound inquiries, and marketing campaigns.
• Customer Engagement: Initiate contact with prospects and maintain ongoing communication to understand their needs, address questions, and build relationships.
• Product/Service Knowledge: Develop a deep understanding of the company's products or services to effectively convey their value to potential customers.
• Sales Presentations: Deliver compelling sales presentations, both virtually and in writing, to demonstrate the benefits and features of the product or service.
• Negotiation and Closing: Work to understand customer requirements and tailor solutions to meet their needs. Negotiate terms and close deals to meet or exceed sales targets.
• Pipeline Management: Maintain an organized sales pipeline, track opportunities, and provide regular updates to management on the status of leads and deals.
• Sales Reporting: Prepare and submit sales reports, forecasts, and other relevant data to management to inform decision-making and strategy.
• Customer Relationship Management (CRM): Utilize CRM software to keep detailed records of customer interactions, track progress, and schedule follow-up activities.
• Market Research: Stay updated on industry trends, competitors, and customer preferences to adapt sales strategies accordingly.
• Other ad-hoc work assigned by the manager from time to time.

Qualifications and Education Requirements:

• Minimum Technical Institute / Diploma
• At least one year of relevant working experience is preferred.
• Fresh graduate with strong background in related engineering discipline will also be considered.

Requirements:

• Excellent communication and negotiation skills.
• Proficiency in Microsoft word, PowerPoint, Excel and Outlook.
• Fresh Graduates are also welcome to apply

We’re seeking a proactive digital marketing executive to collaborate with internal teams, and effectively communicate with clients. Your expertise will help enhance lead generation, brand engagement and conversions across digital channels. We’re passionate about all things digital and expect that you will be too.

You take ownership of the campaigns you run and love to drive meaningful metrics to the next level. Armed with strong knowledge in analytics mechanisms, you are adept at identifying both issues and opportunities, deploying optimizations to continually better each campaign.

You have a keen eye for details, excellent communication skills, and have at least 1 year of relevant experience in digital marketing. You thrive on collaboration, demonstrate proactivity and leadership, manage your time and priorities with ease, enjoy learning new things, and can execute to a very high standard.

• Collaborate with writers, designers, developers, and other relevant members to ensure timely delivery of high-quality digital content
• Effectively communicate with clients by providing updates on project timelines and addressing concerns promptly.
• Use project management tools to organize tasks, track progress, and ensure smooth project execution. Collaborating with team members to address bottlenecks and enhance efficiency.
• Conduct quality checks, ensure content meets quality standards, aligns with client expectations, and adheres to brand guidelines.
• Provide timely reporting, for client’s campaigns. prepare and handle reporting/data analysis & identify growth opportunities.
• Finding opportunities for renewals, upsell and cross-sells.

Requirements:

• 1 years of agency experience in managing campaigns across multiple industries and market segments, with SEO fundamental knowledge
• Competent in Google Analytics, Google Search Console and popular research Tools such as AHREFS, SimilarWeb, SEMrush
• Detail-oriented and committed to excellence, you take pride in delivering high-quality work and value craftsmanship in everything you do.
• Excellent writing, communication, and presentation skills
• Good project management skills with experience in resource planning and timeline management.
• (Bonus) Client servicing role in prior career
• (Bonus) Experience with Content Management Systems (Wordpress / Drupal / Wix)

Culture:

Pixel Mechanics is a Digital-first, people focused agency in Singapore. We are passionate to bring about intelligent digital products, engaging experiences, and outstanding results for amazing clients around the world. Our company culture is one of passion, empowerment, and action over talk. We are pragmatic, business savvy that equates to fun and hardwork. There are no passengers at Pixel Mechanics, our team is jam-packed with industry-leading specialists spanning the digital spectrum.

Job Purpose:

• Hands-on experience with knowledge of full spectrum of accounts
• Efficiently undertake a range of duties related to the accounting/bookkeeping/treasury function of the business.

Key responsibilities:

1) Perform full spectrum of Accounts Payable, Accounts Receivable and fixed asset function for several legal entities including invoice posting

2) Ensure all disbursements for vendor invoice and staff claims are processed timely and accurately and comply to policies and regulations

3) Work closely with other functions to proactively manage and resolve payment and receivable issues effectively and efficiently

4) Cash management including funding requirement and managing cashflow

5) Prepare month-end reconciliations and journals

6) Assist Snr Accounts Executive in month end closing

7) Assist in-country compliance with government regulations including external audits and tax returns

8) Any other ad-hoc tasks from management

Requirements:

a) Accountancy in Diploma/Degree or equivalent certificate

b) At least 2 years of general accounting experience is advantageous

c) Has prior working experience with China accounts will be preferred.

d) Knowledge of VAT/GST and withholding tax is advantageous

e) SAP Business one experience will be advantage.

f) Knowledge of Microsoft Office. Computer literate with the ability to learn new software applications.

g) Positive working attitude with a high level of initiative

h) Good interpersonal and communication skill

i) Meticulous, able to work independently as well as in a team

j) Work requires willingness to work a flexible schedule.

4) Senior HR Excecutive

• Full spectrum of HR duties including payroll for 55 headcounts
• Monthly daily attendance sheet/KPI /payroll report to be given to the Group HR Mgr in China's Office
• CPF Contributions
• FWL Contributions
• Familiar with MOM website for WPOL and EPOL application/issuance/cancellation of WP/EP
• Maintainence of Worker's confidential information including Bank Account
• Prepare monthly payroll and pass to Accountant for processing
• Monitoring of all staff AL/MC/Childcare/NS Leaves/Maternity Leaves
• Follow up with One NS for NS Claim or Child care leaves for any outstanding claims
• Employees' Insurance including Medical/WICA /Motor insurance renewals
• In charge of 1 Store Executive/1 HR Admin/ 1 Bus Driver
• Arrangement of Bus Driver schedule for pick up and drop off of workers
• Arrangement of apprpriate courses for workers to attend
• Minimum Diploma in HR Studies
• Minimum 3 years HR experience handling payrolls
• Willing to work in Tuas Area (Company Tpt will be provided)

Car Dealer/Car Finance in Sin Ming requires Human Resource Executive

Job Highlights

Competitive Compensation and Benefit Package

Group Hospitalisation, Medical Insurance and Dental Benefits.

Career Advancement, Professional Development Training Workshops

Brand new office with an amazing team culture

A supportive collaborative team

Job Description:

Provide administrative and clerical support to the HR Manager

Responsible for recruitment and selection; post job advertisements on job portals, liaise with recruitment agencies and collaborate -with institutions to fulfil manpower requirements

Expand on new channels to increase leads and improve quality of potential candidates

Screen / review resumes and applications, conduct interviews and coordinate interview arrangements for hiring managers

Responsible for work pass related matters; applications, renewals, cancellations etc

Learning and Development, Planning Training Plan for all staff

Prepare letter of appointment, confirmation, termination, warning, salary revision etc

Maintain and ensure proper records of new hires and resignations

Maintain and ensure proper records of leave administration

Maintain staff uniform inventory

Maintain proper insurance records and ensure timely renewals

Manage tax clearance, government paid leave and NS make-up pay claims

Conduct employee orientation

Any other ad-hoc projects/tasks delegated

Working Hours:

Monday to Friday- 0845am-0545pm

Alternate Saurdays- 0845am- 1245pm

5.25 days work week (alternate Sat off)

Pay range $2500 onwards

Job Requirements:

Degree or Diploma in Human Resource or equivalent

Minimum 3 years of experience in Human Resource administration and recruitment

Able to work under pressure and efficiently in a fast paced environment

Excellent oral, written and interpersonal communication skills

Self-starter, good time management, and effective communication skills

Meticulous with work and tracking of hiring

Adapt at dealing with and engaging people at all levels

Proficient in MS office, outlook

Job Benefits:

Competitive salary

Annual, Birthday and Marriage leave

Dental Claim

Daily lunch provided

Health insurance upon confirmation

Annual bonus (depending on performance)

Staff rate for car rental and trading of cars

Provision of usage of car (depending on performance)

A casual work environment and a fun-loving team

Involved in full spectrum HR ranging from recruitment, onboarding, training & development, performance management, employee engagement and welfare.

Job Scope:

1. Input up-to-date research findings and prospect data into database.
2. Conduct simple research on prospective donors using public sources to help identify new individuals and corporates who could donate, and to help compile profiles to prepare fundraisers.
3. Compile and update donation and fund related information in the departments CRM database.
4. Provide support in preparation of data for development of new data analytics projects, e.g., studying effectiveness of email content.
5. Other basic database admin connected to prospects and donors.

Working Arrangement:

Working Hours:

Location: Nanyang Avenue

Salary: $2000-$2800/Month

Contract Duration: 6 Months (renewable subject to performance)

Requirements:

1. Minimum A-Levels/Diploma qualification
2. Possess experience working on databases and reviewing and collating quantitative data or qualitative information from public sources.
3. Possess some research experience and skills (e.g. academic/study research, market research, fundraising research).
4. Knowledge of MS Office applications including MS Excel and Word.
5. Ability to work on tight deadlines and work independently and in a team.
6. Demonstrate resourcefulness and flexibility.

EA License No.: 96C4864

Reg. No.: R22110485

• Free Shuttle Bus Service (Tuas West MRT)
• Youthful & Dynamic Work Culture Environment
• Career & Growth Development

Roles & Responsibilities

Job Summary

If you enjoy working in a fast pace environment and the challenge of redefining what good service means to people, this position is for you.

Join JIJI.SG's operations and customer service team to help us improve and exceed our customers' expectations when they shop with us!

In the process, learn how operations is managed for an online store, from inbound operations such as freight forwarding and receiving shipments, to outbound operations such as picking and packing, working with 3rd party couriers and managing our in-house delivery fleet.

Most importantly, future team members must have a strong sense of dedication to our customers' happiness.

Job Description

• Responsible to deliver a customer-centric experience and assist customers across all channels including phone calls, emails and live chat.
• Going the extra mile to ensure customers’ needs and expectation are met.
• Actively involved in refining customer experience through customer feedbacks and observing daily operations.
• Proactive and initiative to constantly improve internal processes.

Requirements

• Strong communication and problem-solving skills to assist customers with any issues they face when they shop with us, including product enquiry, delivery or order related enquiry.
• Cheerful and friendly disposition when communicating with customers.
• Strong sense of dedication to our customers’ happiness.
• Process-oriented and good attention for detail.
• Accountable and responsible team-player.
• Able to work independently and also as a team.
• Past experience in either operations or customer service will be a plus.

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

We are looking for a dynamic individual to become the bridge between Bacha Coffee’s online community and the MarComs team, by building relationships with the online audiences through content engagement and moderation across a multitude of online platforms (Instagram, Facebook, Youtube, Google etc) on a global level. The individual will also be liaising with the agency in charge of China social platforms (WeChat, Weibo and Little Red Book) to be on top of online conversations. The ideal candidate would have impeccable problem-solving skills, listen and report online conversations from current/aspiring brand consumers and have excellent communication, with the support of his/her superior(s).

We are growing the team in a time of exciting continued global expansion, and you will have a platform to gain valuable experience and be challenged to think strategically as well as execute in an effective manner a varying range of tasks. You will be working with an energetic and dynamic team with opportunity for career growth and deliver impact with guidance from leaders with strong industry experience.

Primary Relationships:

The position works within the Corporate Communications Team, with the occasional support of the Customer Care department.

The position will have dual reporting; where the incumbent reports directly to the Assistant Marketing Director, alongside the Social Media Team.

Outside the organization, the position coordinates primarily with the brand’s online audiences on all social media channels.

Job Descriptions:

• Engage with all mentions and reposts to continue building a strong sense of community with the brand’s audiences
• Answer all customer queries on social media platforms in a timely manner and, where appropriate, transfer customer’s request to the Customer Care department to obtain specific information and escalate cases if needed
• Monitor daily/weekly/monthly performance on key operational metrics and execute timely interventions to ensure Customer Care matters are resolved
• Create monthly listening reports for the Social Media team
• Identify any challenges, gaps and opportunities in current Community Management SOPs and proactively suggest appropriate improvements and solutions to address them
• Document all resolved cases and most frequently asked questions in the internal database for tracking and improvement purposes
• Abide to Bacha Coffee’s policies and standards whenever addressing any customer online

Requirements:

• At least 2 years of experience in a customer service environment
• Good customer care and excellent communication skills
• Display strong willingness to learn and initiative
• Able to work under pressure and tight timelines
• Experience dealing with local and international markets and customers
• Fluent both written and oral in English; proficiency in other languages would be a plus

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

Join Us at the upcoming ✨MCI Career Fair✨ on 29 November, 10am – 4pm at Kampung Admiralty‼ Discover