Job Description:

• Manage all accounting transactions
• Prepare budget forecasts
• Handle monthly and annual closings
• Reconcile accounts payable and receivable
• Ensure timely bank payments
• Compute taxes and prepare tax returns
• Manage balance sheets and profit/loss statements
• Report on the company’s financial health and liquidity
• Audit financial transactions and documents
• Comply with Singapore financial policies and regulations

Other Responsibilities Include:

• Handle incorporation secretarial matters, independently, such as preparation of resolutions/minutes for clients’ companies, online submission with ACRA, annual filing, update of statutory registers and minute book etc
• Ensure compliance with relevant statutory and regulatory requirements
• Human Resources including payroll, staff claims, employment documents, leave updates, and filing
• Administration including ordering office supplies, and other ad-hoc

Requirements:

• Diploma in Accountancy or its equivalent
• Min 2 - 3 years of relevant working experience
• Good accounting skills, preferably a full set of account
• Proficiency in accounting software, such as ABSS and MYOB
• Good attitude and ability to work independently as well as a team
• Meticulous, detailed, resourceful, and willing to take up additional responsibility

Office Location:

Block 512 Chai Chee Lane, #05-07, Singapore 469028

Responsibilities:

• Handle the process of the employee lifecycle including recruitment, work applications, approvals, onboarding and offboarding, records keeping etc.
• Functioning as the point of contact for HR operation matters, HR-related inquiries, and disciplinary cases.
• Monitor, upkeep, and ensure security and accuracy of employees’ records and documents in HRIS and physical employee personnel files
• Supporting tender team in sieving of candidates to propose for projects and answering HR-related clarifications.
• Functioning as liaison between employees, management, and clients for manpower needs
• Function as liaison between HR and subcontractors/partners for HR/Payroll matters to negotiate and communicate on employment matters
• Follow up with employees’ queries, grievances, concerns, issue resolution, emergency situations, etc.
• Generate payslips and respond to employees’ queries on payroll matters in a timely and professional manner.
• Update HR- Finance report on monthly staff changes for payroll
• Collaborate with HR Officer on freelance/OT timesheets and process
• Assist stationery & PPE Inventory/transmittal/preparation
• Ensure all administrative documents are recorded properly
• Coordinate meeting schedules
• Conversion, collating, and submission of documents & resumes
• Assist in the process and validity of ISO Certification and all other related licenses
• Assist in the Tender process and meetings
• Any other ad hoc duties assigned

Requirements:

• Diploma/Degree in Human Resources, or related
• Min. 2 years of working experience in HR and Admin functions
• Proficient in Microsoft Office
• Team-oriented and able to work well with different stakeholders
• Able to multi-task and work under pressure in a fast-paced environment
• Able to communicate well and comfortable in dealing with conflicts
• Able to work independently with minimum supervision
• Possess a good working attitude and responsibility

[Job ID: 707108]

Responsibilities:

• Purchased, Sales data entry and Sales document filling.
• EMAIL / FAX / PRINT OF Purchases and Sales Documents.
• To prepare documents for/ to billing.
• Coordinate with trading staff/ customer/ vendors.
• Performance management duties.
• Coordinate with internal teams to ensure adherence to customs requirements, import/export restrictions, and any other legal requirements.
• Monitor and track shipments, ensuring on-time delivery and addressing any delays or discrepancies.
• Resolve issues related to shipping, customs clearance, and transportation.
• Maintain accurate records of trade activities and generate periodic reports for management review.
• Analyze data to assess the performance of trade operations and suggest improvements

Requirements:

• 2 years of experience in trade, logistics, or supply chain operations.
• Possess knowledge of compliance with international trade laws, regulations, and policies (e.g., Incoterms, Free Trade Agreements).
• Familiarity with trade documentation, customs clearance processes, and logistics management
• Certification in Import/Export Operations (optional but beneficial)
• Proficient in Japanese to liaise with Japanese Headquarter

If you are interested in the role, please feel free to contact me at
[email protected]

Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Ochi Madoka
EA Personnel Registration Number: R24125474
EA License No.: 07C5771

• Develop new business opportunities and build relationships with partners to drive business growth
• Develop and implement marketing strategies to establish strong market presence
• Expand customer/ partners collaborations
• Prepare and lead business reviews and SLA (Service Level Agreement) drafting for assigned client accounts.
• Conduct market analysis and client satisfaction surveys
• Develop marketing collaterals to support business and community outreach needs, including overseeing the design and production of roadshow displays, banners, posters
• Organize and support corporate events, roadshows, and community outreach events.

Job Requirements (Education/Experience)

• A recognized Bachelor’s Degree with at least 3-5 years of experience in marketing, business development, or key account management
• Working experience in healthcare sector is a distinct advantage
• Proven experience managing relationships with stakeholders across all levels of an organization.
• Strong business acumen, interpersonal and communication skills
• A creative problem solver with excellent organizational and time management abilities.
• Willingness to work on weekends for events/projects.

For interested candidate, please email your resumes to [email protected]

Denyse Nicole Tan Shuqin (#HDT)

Recruit Express Pte Ltd

CEI No: R1333503

Company EA license : 99C4599

About the Company & Brand Background

Suu Balm offers a distinct range of skincare products tailored for individuals with dry, itchy, sensitive, or eczema-prone skin, developed at one of the world’s premier dermatology hospitals. Our exceptional skincare line is carefully formulated by a leading dermatologist from the National Skin Centre in Singapore.

Suu Balm has established its presence in over 14 countries across Asia, the UK, and Ireland, with more than 2.6 million tubes sold globally. As we continue to expand rapidly, we invite passionate and talented individuals to join our growing team.

Why Join Suu Balm?

At Suu Balm, we’re more than just a skincare brand - we’re a team committed to making a meaningful impact on people’s lives. Here’s why joining us could be a great fit for you:

1. Grow With Us—Personally and Professionally

As a rapidly expanding company, you’ll be at the forefront of exciting projects, gaining new skills and witnessing the direct impact of your work. If you thrive on growth and challenges, Suu Balm is the perfect place for you.

2. Your Hard Work is Recognized and Rewarded

We value and appreciate the effort you bring to the table. That’s why we offer:

Competitive Salary: Compensation that reflects your hard work and contributions.

Performance Bonuses: Achieve exceptional results and be rewarded for your efforts.

Profit-sharing: When the company succeeds, so do you.

We understand that a fulfilling job goes beyond just a paycheck – it’s about feeling valued and supported. That’s why we offer:

Comprehensive Health and Medical Insurance: Your health and well-being are our priorities.

Wellness Allowance: To help you maintain your physical and mental wellness.

Product Allowance: Enjoy and experience the products you contribute to creating.

Education Support: Continue your personal and professional development with our support.

3. Grow and Thrive with an Exceptional Team

At Suu Balm, we foster a culture of teamwork, open communication, and mutual respect. We celebrate successes together, exchange ideas, and uplift each other, ensuring everyone feels a sense of belonging.

You’ll collaborate with talented teams across different regions. Through engaging workshops, learning sessions, and company events, you’ll gain valuable insights and grow alongside passionate professionals.

4. Embrace Work-Life Balance

We value your time and believe in maintaining a healthy balance. Our regular office hours enable you to focus on your work while enjoying your personal life.

The Opportunity

We are seeking a dynamic and detail-oriented Key Account Executive to assist our Key Account Manager in driving business growth and achieving our company objectives. In this role, you will coordinate administrative tasks, analyze sales data, and work closely with various teams to ensure the smooth execution of promotions, product listings, and market initiatives. If you excel in a fast-paced environment and enjoy collaborating with retail and key account operations, this position is ideal for you!

Key Responsibilities:

• Support Key Account Manager (KAM) on all aspects of administration processes and submissions of promotions and product listings
• Generate sales reports and provide necessary insights to the KAM for decision-making
• Collaborate and assist the KAM to achieve the company’s financial goals and objectives, improve market share and productivity performance measures for the company
• Monitor competitor pricing and promotions and report on market trends and category developments
• Weekly site visits to retail stores for product sharing and conduct product surveys.
• Assist retail team with atriums/pop-up
• Coordinate with sales, marketing, and logistics teams to ensure smooth execution of projects and timely delivery of products/services.

What you’ll need to succeed:

• Minimum Diploma/ degree in business sales/retail, with at least 2-3 years of relevant working experience in a similar capacity ideally within the FMCG or related industry.
• Able to work independently, results-oriented with strong business acumen.
• Ability to manage tight timelines in a fast-paced environment.
• Highly motivated, result-oriented, and resilient.
• Proficient in MS Office applications (Word/Excel/PowerPoint/Outlook/Teams)

Job Summary

The Construction Sales Executive is responsible for driving sales growth within the construction sector by developing relationships with clients, understanding their needs, and providing effective solutions. This role requires a strong understanding of construction processes, materials, and market trends.

Key Responsibilities

• Client Relationship Management
  • Build and maintain relationships with new and existing clients.
  • Conduct regular follow-ups and meetings to understand client needs and provide tailored solutions.
• Sales Strategy Development
  • Develop and implement sales strategies to achieve targets and increase market share.
  • Identify new business opportunities and potential clients.
• Market Research
  • Conduct market research to stay informed about industry trends, competitor activities, and customer preferences.
  • Analyze market data to identify potential growth areas.
• Proposal Preparation
  • Prepare and present sales proposals and contracts to clients.
  • Collaborate with project managers and technical teams to ensure accurate project specifications.
• Negotiation and Closing
  • Negotiate terms and conditions with clients to finalize sales.
  • Close sales deals and ensure a smooth transition to project execution.
• Reporting and Documentation
  • Maintain accurate records of sales activities, client interactions, and project progress.
  • Prepare regular sales reports for management review.

Jewellery Sales Executive

(Junior /Senior)

• Location: Orchard
• Working Days: 5-day, must be able to work retail hours, roster rotation (includes PH, weekends)
• Working Hours: 10.45am – 9pm
• Salary: Junior role - Up to S$ 3,000 // Senior role - Up to S$ 4,000

Job Description:

The Role:

We are looking for a Jewellery Sales Executive. You will be working directly with the customers, providing them product knowledge and effectively selling both the brand and product. You will be required to share brand history, product knowledge and the highest level of customer service with all potential customers.

Responsibilities:

As a sales executive, it is key that you build long term relationships with customers. You are expected to familiarize yourself with the products so as to easily recommend based on the customer’s needs and preferences. You will have to work hand in hand with your sales team and boutique manager to achieve sales targets. You will also be required to perform cashiering duties and follow-up with customers on after sales services. Your duties will include negotiating and closing high value sale and handling any other ad-hoc duties as assigned.

Requirements:

1. Minimum 1 year retail sales experience required for junior position, prior experience in luxury Jewellery/watch is preferred
2. Knowledge of MS Excel and Word
3. Able to commit to retail hours including weekends and public holidays

Apply now for Interview arrangement

Daniel Wong | Senior Consultant | Reg No: R2095781

The Supreme HR Advisory Pte Ltd | EA No: 14C7279

The Front Office Executive greets and registers guests, providing prompt and courteous service. He/ she checks guests in and out, resolving guest challenges throughout their stay in our hotel during the assigned shift. This role upgrades guests as required and promotes the hotel’s services.

What will I be doing?

As the Front Office Executive, you will be responsible for performing the following tasks to the highest standards:

• Complete the registration process by inputting and retrieving information from a computer system, confirming relevant information including number of guests and room rates.
• Understand departmental objectives for self and team, and work together to achieve the goal accordingly.
• Promote Hilton Honours and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honours members receive personal and professional service that recognizes them as important guests and that their benefits are received.
• Ensures guests know the location of rooms containing room keys, tokens of our appreciation, gifts, etc., to guests.
• Ensure rooms and services are correctly accounted for within guests’ statements, properly stating services provided by the hotel.
• Assist guests with payments or charges, accepting and recording vouchers, credits, traveller’s checks and other forms of payment.
• Greet guests with a friendly and sincere welcome in a positive and clear speaking voice, listen and understand requests, respond with appropriate actions and provide accurate information such on outlet hours, special VIP programs, events, etc.
• Receive special requests from guests and respond appropriately or forward requests to appropriate team members for their decisions and actions.
• Promptly answer the telephone and email inquiries, inputting messages into the computer and advising other team members of special guests’ needs.
• Retrieve messages and communicate the content to guests, retrieving mail, packages and facsimiles or other special items for guests as requested.
• Record guests’ complaints, conducting thorough research to develop the most effective solution and negotiate results.
• Listen and extend assistance in order to resolve problems raised by guests.
• Remain calm and alert especially during emergency situations and heavy hotel activity.
• Plan and implement detailed steps by using experienced judgment and discretion.
• Actively take part in training where and when required, attending formal training sessions and on the job trainings to ensure standards and develop skills and abilities.
• Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service to team members and guests.
• Take on an active role in the Executive Lounge team, ensuring effective communication and working as a team in order to reach goals and targets.
• Create a warm and welcoming arrival for guests, ensuring that they feel welcome and “at-home” upon arrival.
• Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honours and Frequent Flyer numbers enquired about, and method of payment is secured.
• Handle complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager/ Assistant Manager, Front Office to follow-up where appropriate including all operational issues.
• Follow-up with all guests to ensure satisfaction with problem resolution.
• Maintain awareness of guests’ profile and specific preferences, ensuring that they are acted upon for each reservation.
• Ensure that VIP guests are treated personally and recognized as an individual.
• Liaise with Sales, Reservations and the Business Development teams to handle corporate guests.
• Ensure a prompt and efficient departure, by settling guests’ accounts as per billing and reservation instructions, ensuring that all guests’ folios are correct.
• Input information into hotel operating system regarding guests, ensuring accuracy and that all details are completed, and the information can be clearly understood by other team members.
• Apply Hilton brand standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting.
• Knowledgeable of the hotel’s facilities and services as well as basic knowledge of Hilton brand.
• Keeping up to date with information on facilities, attractions, and places of interests, sightseeing and activities in and around the hotel.
• Effectively communicate, coordinate and cooperate with Housekeeping, F&B, Engineering, and other relevant departments.
• Report problems with hotel systems, hardware or facilities to the appropriate parties and follow-up to ensure that corrective action has been taken.
• Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed.
• Attend daily briefings, shift handovers, meetings and read the logbook on a daily basis.
• Ensure that the day-to-day functions of the front desk are completed, including but not limited to checklists, trace reports, credit limit checks, and online back-ups.
• Check registration cards, meetings and functions information, billing instructions, and reservation backup to ensure that all information received is acted upon accordingly.
• Ensure that the front desk stock is managed and not wasted, maintaining costs where applicable.
• Keep up to date and aware of competitor activities in order to be well informed.
• Adhere to the hotel selling strategy of Demand Based Pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests.
• Comply with Health & Safety, Emergency Management, the Disaster manual, Fire procedures and regulations, taking part in the fire team when and where directed.
• Adhere strictly to standard cash handling procedures, ensuring to balance float and drop the required amount, managing cash, credit card transactions, city ledgers, vouchers and all other forms of payment correctly.
• Adhere to the company’s credit policy at all times when handling cash, credit card transactions, city ledgers, LPO and third party payments for rooms, meetings, F&B and any other charges that may be incurred by guests.
• Maintain the efficiency of departure by checking all guests’ folios to ensure accuracy of charges.
• Upsell rooms to higher room and rate categories, ensuring maximum revenue generation from each guest.
• Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, adhering to Hilton brand standards and ensuring that guests receive value for money.
• Attempt to communicate with guests in guests’ native language, if necessary.
• Carry out any other reasonable duties and responsibilities as assigned.

What are we looking for?

A Front Office Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Able to perform moderately complex mathematical calculations without error.
• Able communicate effectively, both verbally and in writing to meet business needs.
• Able to access and accurately input information using a moderately complex computer system.
• Able to effectively deal with internal and external guests, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Good interpersonal skills to provide overall guest satisfaction.
• Able to work under pressure and deal with stressful situations during busy periods.
• 1 or 2 years of related working experience preferred.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Responsibilities:

• Adhere to SOPs for AR and AP processes, ensuring accurate data entry.
• Review all POs, verify received goods, process invoices, and make necessary payments.
• Verify and match shipment records with the system, issue tax invoices to customers, and record payments received.
• Perform manual and ad hoc adjustments to the GL and Fixed Asset capitalization as instructed by the accountant.
• Resolve discrepancies with vendors, internal teams, and banking institutions, identifying anomalies and seeking approval for adjustments.
• Manually compile costing data in case of machine breakdowns in the costing process.
• Prepare the audit schedule and assist with audit information gathering.
• Assist with management and auditor reporting by compiling relevant data.

Requirements:

• Minimum diploma in accounting, business administration, or an equivalent field.
• Understanding of basic principles of AP, AR, and General Ledger (GL).
• Basic proficiency in MS Excel.
• Working knowledge of SAP system (preferred).
• Strong written and verbal communication skills.
• Effective stakeholder management skills to achieve mutually beneficial outcomes.
• Detail-oriented and meticulous.
• Ability to perform well under pressure and meet deadlines.
• Resilient and capable of managing complexity and tight deadlines.

Other informations:

1. Company transport provided (Lakeside/ Jurong East).

2. AWS & Bonus provided.

3. Good company welfare.

Wecruit Pte Ltd | 20C0270

Tew Jie Wei | R22106822

PM-International is on its way to becoming Europe’s largest direct selling company in the industry of health, fitness, and beauty. We are among the Top 100 most innovative Direct Sales companies and PM-International is currently number #6 in the DSNworldwide out of 22,000 companies! For more than 30 years we have set up the highest standards for the development, manufacturing, and distribution of premium products and we are growing every day! We grew more than 50%, from 2020 in annual sales of $1.72B, to $3B in 2024.

PM-International is all about peak performance, bringing creativity and state-of-the-art science with one vision in mind: to achieve market leadership in the distribution of high-quality products for health, fitness, and beauty worldwide. We help people live a better, healthier, and fitter lifestyle.

We have 4 Headquarters and more than 40 subsidiaries worldwide. We offer a pleasant and collaborative working atmosphere in the HQAPAC, and we are always looking for talented and enthusiastic people to join our team.

We’re seeking someone who wants to work with an experienced team in a fast-paced environment. We need a highly collaborative team player who is not afraid of challenges and development.

We are seeking a “Skilled Supply Chain and Logistics Executive” to join our team as a key member, you'll collaborate closely with the APAC Supply Chain Manager and cross-functional teams to drive operational efficiency, optimize demand, and supply, and oversee order monitoring and logistics activities across the Asia Pacific region. Success in this role requires exceptional analytical and communication skills, as well as the ability to work effectively with various stakeholders to achieve shared goals.

This position will be based in Singapore.

At PM-International, you will have the opportunity to learn and grow, lead, and truly make a difference. If this sounds like a perfect match for you, please include your resume/CV in English, a concise motivation letter including your salary expectations, as well as your earliest date of entry.

YOUR DUTIES AND RESPONSIBILITIES INCLUDE, but are not limited to:

Order Processing and Fulfillment

· Supporting order processing and fulfillment procedures to ensure timely and accurate delivery of products.

· Coordinating with internal stakeholders, such as logistics and warehouse teams, to ensure smooth order fulfillment.

Forecasting and Planning

· Participate in monthly forecasting procedures for APAC countries to predict demand and optimize inventory levels.

· Analyzing sales trends and data to provide insights on future demand.

Communication and Collaboration

· Liaising with HQEU and APAC countries to monitor fulfilled order quantities and address any issues or concerns.

· Collaborating with the Supply Chain Department to coordinate SCM activities and ensure alignment with business objectives.

Data Management and Analysis

· Maintaining system article numbers and ensuring accuracy in accordance with countries' labels.

· Providing insights on trends, potential stockouts, or overstocks in APAC countries to inform business decisions.

General Responsibilities

· Performing other duties as requested and instructed by the Supply Chain Manager.

· Supporting the Supply Chain Department in achieving its objectives and goals.

WHAT ARE THE REQUIREMENTS?

· Diploma or Bachelor’s degree in Business Administration preferably in Supply Chain.

· Fluent in English business Jargon.

· Proficiency in Mandarin is a strong plus.

· Excellent administrative skills.

· Excellent and clear Communication skills.

· Good Analytical Skills (Data and metrics interpretation, Reporting, Troubleshooting, Brainstorming)

· Excellent MS Office knowledge is a prerequisite.

· 3 yrs previous experience in a similar Supply Chain role.

· Ability to think critically based on information.

· Willingness to learn and adapt to new situation.

Working Hours: 9am - 6pm (Mon - Fri)

Location: Changi North (Pick-up at Yishun, Punggol, Sengkang, and Pasir Ris)

Job Description

• Assists in checking if invoices are in order
• Assists in monthly processing of intercompany invoices and other vendors invoices into accounting software
• Assists in retrieving documents (physical or softcopy) when needed (i.e. audits, monthly reporting, etc.)
• Assists in tasks relating to receivables
• Assists in communication and liaising with external parties when needed
• Assists in preparing reports
• Assists in system/process upgrade testing
• Any other ad-hoc tasks

Job Requirements

• Minimum 2 years of related accounting work experience
• Knowledge of SAP system

Jessica Nguyen Huynh Thanh Truc

Recruiter (R23113787)

EA License No. 99C4599

Our client is a Trading MNC company, one of the leading players in the Oil & Gas sector. Due to business needs, they are now recruiting an Accounts Executive to be part of their Accounting team for ongoing transformation projects. They are located in the Central – easily accessible.

Role Description of Accounts Executive:

• Generate and issue sales invoices on a daily basis.
• Maintain a daily log for invoices and payments.
• Update daily records for sales and purchases, covering Physical, Paper, and Opex transactions, and perform monthly reconciliations.
• Conduct monthly maintenance and valuation of inventory.
• Handle monthly updates and valuation of physical fair values.
• Review and reclassify suspense accounts, ensuring accurate recording of freight costs in the system.
• Track and manage invoice due dates to ensure timely payments.
• Perform other accounting-related tasks as required.

Qualifications

• Bachelor's degree in a quantitative field
• Minimum 3 years of experience in AP & GL accounting
• Experience in Oil & Gas industry will be a bonus

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email: [email protected]
• RecruitPedia Pte Ltd
• EA License No: 19C9682
• EA Personnel No: R2198636 (Oh Puey Xin)

Executive/ Senior Executive, Education and Training

Location: Kim Keat Rd (Balestier)

Working days: 5 days (Mon - Fri)
Working time: 830am-6pm (Mon-Thurs) ; 830am - 530pm (Fri)
Salary: $3,300 to $4,200

Job Responsible:

• Provide secretarial and administrative support to the committees under the AMS Deanery and Academic Board;
• Support the promotion of continuing medical education to the specialists;
• Develop and maintain the administrative framework to support postgraduate education programmes in close collaboration with the colleges and chapters of the Academy;
• Conduct examinations, workshops including course;
• Collate and follow up on training and curriculum matters;
• Coordinate projects and track timelines;
• Other duties which may be assigned from time to time.

Requirement:

• Degree in Business Administration with at least 3 years of relevant experience in the healthcare/education industry;
• Proficient in MS Office with good documentation and administrative skills.
• Experience in dealing with program administrating or examination setting.
• Ability to do minute taking, dealing with doctors and work beyond office hours or weekend.