Customer Services Supervisor

Salary : $3,500

Working hour : 8am-5pm Mon-Fri, 8am-12pm (Alternate Sat, WFH)

Location : Toa Payoh

Job description:

* Lead, supervise, and mentor a team of customer service staff across multiple outlets.

* Prepare and manage work schedules and rosters to ensure adequate staffing at all times.

* Monitor staff performance, providing feedback, training, and coaching as necessary to maintain high service standards.

* Develop and implement customer service procedures to ensure efficient handling of customer inquiries and complaints.

* Maintain a high standard of service across all outlets to ensure customer satisfaction and loyalty.

* Conduct regular site visits to all outlets to ensure consistency in customer service and operational processes.

* Review outlet-specific customer feedback and work with teams on-site to improve service quality and address concerns.

* Ensure all outlets adhere to company policies, standards, and protocols for customer service and hygiene.

Requirements:

* Proven experience in a customer service management role, preferably within the retail or service industry.

* Strong leadership skills with the ability to manage and motivate a diverse team.

* Excellent organizational and multitasking abilities.

* Proficiency in creating and managing work schedules and rosters.

* Willingness to travel frequently for outlet visits and provide hands-on support.

* Outstanding communication and problem-solving skills.

Company Name: Nala Employment Pte Ltd | License No.: 16C8302
Contact Person: Soo Yee Hui
Regisration No.: R24120810

• Manage and oversee the day-to-day construction management of the project and provide timely updates
• Responsible for all inspection activities
• Monitor and supervise entire project team to ensure compliance of work
• Check and monitor project budget, as well as prepare for unforeseen costs
• Manage material at construction site to ensure zero wastage and no overstock of material
• Manage manpower and overtime cost to ensure optimal cost benefit within or below budget
• Attend and/or chair meetings with clients, architects, engineers and workers
• Prepare regular progress reports for each project
• Ensure all changes to specifications, work scopes and drawings are properly documented

• Ensure safety provision on sites are maintained on site as per WSH Act & regulations

• Conduct regular site inspections and follow up actions to ensure safety compliance and necessary recordings

• Investigate and report on any accidents or incidents that occurs and take action to prevent re-occurrence

• Prepare Risk Assessment/ Safe work procedure

• Assist in planning and preparation of safety equipment to be available for site usage

• Periodic conducting of safety briefing

• Report incidents and accidents to management

• Maintain project accident statistics

• To perform other supervision and routine job assigned by corporate management team

• Experience in ISO 9001, ISO 14001, OHSAS 18001 system

• Any related duty as assigned Requirements

• Possess own transport will be an added advantage

Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule

Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule

Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule

Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule

• To ensure that all operational duties by the team are completed on a daily schedule, ahead of time, efficiently and effectively
• To provide excellent customer service and management and to ensure that all your staff understands the importance of such standards
• Ensure smooth day-to-day operation of the factory
• Obtain sales target and KPIs given by the management
• Assist in planning schedule
• Promote positive work environment
• Ensuring compliance with licensing, and safety legislation/guideline
• Develop strategic and operational plans for managing execution and measuring results
• Any other duties as may be assigned by management
• Must be able to work night shift or split shift
• Must be able to work extra hours or weekend if needed

· Lead, manage, and mentor a team of workshop workers to achieve production goals and maintain quality standards.

· Plan and schedule tasks, ensuring optimal utilization of resources and adherence to production schedules.

· Coordinate with other departments, such as production planning and quality control, to ensure smooth workflow and timely completion of orders.

· Monitor the production process, troubleshoot issues, and implement corrective actions as needed to prevent delays and defects.

· Ensure compliance with safety protocols and regulations, maintaining a safe working environment for all team members.

· Train and onboard new recruits, ensuring they are familiar with workshop procedures, equipment operation, and safety protocols.

· Collaborate with procurement to manage inventory levels of raw materials, tools, and supplies required for production.

· Maintain accurate records of production activities, including quantities produced, downtime, and quality data.

· Implement and enforce company policies and procedures within the workshop.

· Identify opportunities for process improvements and efficiency enhancements.

· Report on production metrics, challenges, and opportunities to higher management.

Requirements:

· GCE “O” / “N” level

· At least 2 years of experience in a supervisory or leadership role.

· Proven experience in managing production schedules, optimizing resource allocation, and achieving production targets.

· Excellent leadership and interpersonal skills, with the ability to motivate and guide a diverse team.

· Problem-solving mindset with the ability to address production-related challenges effectively.

· Solid understanding of safety protocols and regulations in a production environment.

· Effective communication skills, both verbal and written.

· Strong organizational and time-management skills to prioritize tasks efficiently.

· Adaptability to changing production priorities and requirements.

· Attention to detail and commitment to maintaining high-quality production standards.