Job Description:

• Preparation of project documentation e.g. tender, quotation, progress claims, drawings, checklist, etc
• Responsible for site coordination and supervising to ensure projects are completed according to schedule.
• Liaise closely with clients, consultants, and suppliers on all project-related matters.
• Attend site walks, meetings, and site inspections when required.
• To carry out technical support functions in mechanical engineering work on site.
• To ensure effective project management on design, installation, testing, commissioning, servicing, and maintenance activities.
• Attend meetings, and prepare project schedules and progress reports.
• To ensure smooth and timely delivery of the project.
• Any other duties as assigned by superior.
  

Job Requirements:

• At least a Diploma in Mechanical Engineering or its equivalent.
• Minimum 3 years of relevant working experience in M&E or the construction industry.
• Possessing relevant safety certificates is an advantage.
• Knowledge of equipment installation, testing & commissioning, and troubleshooting as per M&E drawings or engineering specifications.
• Ability to work independently and under pressure to meet tight project schedules.
• Willing to travel & based at the project site.
• Have knowledge of AutoCAD & Microsoft Office.
• Candidates without experience but with relevant qualifications will be considered as well.
  

Key Responsibilities:

• Project Planning and Scheduling: Develop comprehensive project plans and schedules that incorporate all project activities, milestones, and deliverables. Utilize project management software to ensure accurate tracking and reporting.
• Risk Management: Identify potential project risks and develop mitigation strategies to minimize impact on project timelines and budgets.
• Resource Allocation: Efficiently allocate resources, including manpower, materials, and equipment, ensuring that projects are completed within budgetary constraints.
• Stakeholder Communication: providing regular updates on project progress, potential challenges, and changes to project plans.
• Quality Control: Ensure that project planning and execution adhere to industry standards, company policies, and client specifications, maintaining high quality and safety standards.
• Continuous Improvement: Analyze project outcomes and processes for lessons learned and opportunities for improvement in future planning and execution phases.
• Team Leadership: Lead and mentor junior planning engineers and other project staff, fostering a collaborative team environment.

Required Qualifications:

• Bachelor’s degree in Engineering, Construction Management, or a related field.
• A minimum of 5 years of experience in project planning and management within the construction or engineering industry.
• Proficiency in project management software (e.g., Primavera P6, MS Project, powerpoint).
• Strong understanding of engineering principles, construction methodologies, and project management best practices.
• Excellent analytical, organizational, and problem-solving skills.
• Desired Skills and Attributes:
• Strong leadership and team management skills.
• Exceptional communication and interpersonal skills.
• Ability to work under pressure and manage multiple projects simultaneously.
• Strategic thinker with a proactive approach to project planning and risk management.
• Commitment to continuous learning and professional development.

Job Descriptions:

• Overseeing and directing construction projects from conception to completion
• In-depth reviewing of projects to schedule deliverables and cost estimation
• Ensure safety procedures are implemented and meet company’s standard and legislation
• Ensure safety and health are in place according to building and safety regulations
• Monitor, control, and coordinate site works
• Ensure projects meet customer’s quality standards
• Any d-hoc duties as require

Requirements:

• Degree in Civil Engineering or equivalent with at least 5 years relevant experiences at or equivalent managerial level in construction
• Knowledge in Design and Auto Cad (3D) for Civil Structure work.
• Good communication skills
• Able to communicate in English and Japanese language (to handle queries and feedback from Japanese speaking associates/ clients)

Responsibilities:

• Working with Process Engineer & Engineering team on QC requirement
• Documenting inspection criteria and quality plan
• Work with QA, Process and Product team on corrective action with quality issue
• Work with Process team on in-process audit and FQC audit

Requirements:

• Minimum Diploma in Manufacturing /Quality Engineering
• At least 1 year of relevant working experience in electronics product manufacturing environment
• Control of Supplier Quality Assurance (SQA)
• Quality control of in-coming, in-process and out-going products
• Knowledge of ISO 9001, 14001, 13485 & 45001, FDA requirement
• Able to understand IPC requirement in PCB Assembly, quality requirement of plastic molding, die casting, extrusion, metal stamping and machining parts

Job Description

• Reporting to Global Category Microcontroller & Memories (MCM), strive to secure “Best in Class” consistent and sustainable supplier quality performance to reach the Continental Business and Quality targets.
• Maintenance of the defined Supplier Quality Management System (procedures, guidelines, and tools) to ensure the requested quality is in line with the defined supplier management strategies to meet the quality targets.
• Execution of supplier evaluations and assessments to support the cross-functional supplier selection team with the required quality data.
• Driving supplier development & improvement activities at supplier's site.
• Initiation and introduction of the preferred supplier and components strategy.
• Design, initiation, and control of preventive quality management measurements in the design and development phase for supplied parts and services to ensure that our products meet the quality requirements defined.
• Component introduction through robust APQP process which include Component sourcing, writing of specifications, handling of qualifications and risk management.
• Manage change requests (PCN) from component suppliers and assure comprehensive qualification of any change.
• Support of the data system to collect and evaluate supplier quality related key performance indicators (KPIs) for the regular reporting of quality performance.
• Support for the continuous improvement process of all supplier quality-related processes, guidelines, and tools by means of supplier audits, on-site assessments, and benchmarking and best practice sharing programs.

Qualifications

• Degree in Electronics/Electrical Engineering (or related) with minimum 5 years’ experience, preferably in the automotive industry
• Candidates with experience in semiconductor processes (e.g., wafer process technologies, back-end assembly, and testing), knowledge in electronic component & qualification requirements (e.g., AEC-Q, JEDEC, IP qualification) preferred. Candidate with more work experiences may be considered for Principal role.
• Strong experience in quality systems, process audits and part qualification.
• Understanding of automotive practices such as APQP/PPAP/VDA6.3/IATF16949.
• Able to lead suppliers' development and audit activities within Asia.
• Able to work independently and travel frequently (e.g. SE-Asia, China, Japan & S. Korea).
• Strong interpersonal and communication skills e.g. in collaborations, problem solving process, conveying technical details and presentation.

Renumeration: ($3,000-$4,000)

15% of basic as monthly commission paid quarterly

Location: City Hall

Work Hours: Mon - Fri

Job Description

● Implement strategies to acquire new clients and expand the customer

base within the security and IT solutions industry

● Perform needs assessments to understand clients' security requirements

and recommend suitable solutions

● Maintain up-to-date knowledge of advancements in technology and the

company's product offerings

● Provide product demonstrations and compelling presentations to highlight

the benefits of solutions

● Craft tailored sales proposals that address clients' specific security needs

and emphasize the value proposition

Job Requirements

● A bachelor's degree in IT engineering, or related field is preferred. Additional technical qualifications in security systems or electronics are highly advantageous

● Demonstrated success as a sales executive in the IT or physical security industry, with specific knowledge of CCTV, access control systems (ACS), network technology

● Exceptional communication skills to articulate technical concepts to diverse audiences, strong analytical and problem-solving abilities to craft custom solutions, and proven negotiation expertise.

● An established network within the security industry is advantageous

● Experience with selling SaaS solutions (CRM, cloud-based ACS/VMS) is highly advantageous.

Daniel Wilson | Reg No.: R24125247

Recruit Now Singapore Pte Ltd | EA Licence No.: 21C0845

Salary - ($5,200 - $6,000)

Mon - Fri, 8am - 5:15pm

Job Description:

• Produce CNC design solutions for customize specification
• Produce design for automation
• Make drawings (2D & 3D) in CATIA
• Make parts explosion / BOM list using ENOVIA
• Documentation for fabrication
• Evaluation for design solutions
• Support production for machine modification design
• Do engineering presentations

Job Requirements:

• Diploma/ Degree in Mechanical Engineering
• Minimum 2-3 years related work experience
• 2D & 3D CAD operations; strong in CATIA
• Proficient in Microsoft ( Excel / words / powerpoint )
• Good technical design and engineering background would be highly advantageous
• Solid work test will be conducted during interview

Daniel Wilson | Reg No.: R24125247

Recruit Now Singapore Pte Ltd | EA Licence No.: 21C0845

Responsibilities:

• Provide tier-3 technical support for robotic systems, including hardware, software, and firmware components.
• Diagnose and resolve technical issues reported by customers, collaborating with the technical team to escalate and address complex problems.
• Document and report recurring issues to the Technical team to support continuous improvement and product development.
• Facilitate knowledge transfer sessions, training, and technical briefings to empower the Customer Success team in providing top-tier support to customers.
• Participate in testing and validation of new robotic systems and updates, providing critical feedback to ensure customer needs and experiences are addressed.
• Maintain detailed records of technical issues, resolutions, and feedback from customers and the Customer Success team.
• Develop and update technical documentation, user manuals, and support guides to assist the Customer Success team and customers in effectively utilizing robotic systems.

Requirements:

• Bachelor’s degree in Robotics, Electrical Engineering, Mechanical Engineering, Computer Science, or a related field.
• 2+ years of experience in technical support
• Excellent problem-solving skills with the ability to diagnose and resolve complex technical issues.
• Strong communication and interpersonal skills, with the ability to effectively bridge gaps between technical and non-technical teams.
• This position may require occasional travel to customer sites.
• Good English communication skills (verbal and written).

Responsibilities:

1. Responsible for packaging solutions and design, defining performance criteria for signal integrity (SI), power integrity (PI), and thermal performance.

2. Optimize power performance in packaging design, focusing on PI and SI parameters.

3. Manage collaboration and technical communication with packaging and testing vendors.

Requirements:

1. Bachelor’s degree or higher in Electronic Engineering, Microelectronics, Computer Science,

or a related field.

2. Minimum of 5 years of experience in packaging design and development, or experience in

project development at a design company.

3. Strong communication and coordination skills, teamwork spirit, and resilience under

pressure.

4. Proficiency in both written and spoken English and Chinese is a plus.

• Able to develop, plan and coordination of all M&E works
• Assis in implementation and review of plans specification
• Monitor Project status and submit progressive report to Project Manager
• Provide solutions for M&E technical issues
• Ensure control of engineering & technical documentation
• Ensure control of product delivery and corrective action implementation, construction machines are properly maintained and all testing/measuring/test equipment are calibrated and controlled
• Plan, orgnize the review and evaluate the work of consultants, contractors, and others.
• Able to perform value engineering
• Complicance with all necessary standards, code of practice and safety regulations

Requirements:

• Diploma/Degree/Bachelor Degree
• Minimum 2 years of relevant experience in construction work
• Able to work shift
• Able to works on Sunday(if necessary)
• 24 Hours on call

• Able to develop, plan and coordination of all M&E works
• Assis in implementation and review of plans specification
• Monitor Project status and submit progressive report to Project Manager
• Provide solutions for M&E technical issues
• Ensure control of engineering & technical documentation
• Ensure control of product delivery and corrective action implementation, construction machines are properly maintained and all testing/measuring/test equipment are calibrated and controlled
• Plan, orgnize the review and evaluate the work of consultants, contractors, and others.
• Able to perform value engineering
• Complicance with all necessary standards, code of practice and safety regulations

Requirements:

• Diploma/Degree/Bachelor Degree
• Minimum 3 years of relevant experience in construction work
• Able to work shift
• Able to works on Sunday(if necessary)
• 24 Hours on call

• Able to develop, plan and coordination of all M&E works
• Assis in implementation and review of plans specification
• Monitor Project status and submit progressive report to Project Manager
• Provide solutions for M&E technical issues
• Ensure control of engineering & technical documentation
• Ensure control of product delivery and corrective action implementation, construction machines are properly maintained and all testing/measuring/test equipment are calibrated and controlled
• Plan, orgnize the review and evaluate the work of consultants, contractors, and others.
• Able to perform value engineering
• Complicance with all necessary standards, code of practice and safety regulations

Requirements:

• Diploma/Degree/Bachelor Degree
• Minimum 3 years of relevant experience in construction work
• Able to work shift
• Able to works on Sunday(if necessary)
• 24 Hours on call

Responsibilities:

• Technical transfer product/project in assembly and testing, and from customers
• Provide technical support in manufacturing and testing in product build
• Provide technical support to QC in RMA issue
• Provide technical support to QA in Compliance, Regulatory, Customer & Audit

Requirements:

• Minimum Diploma in Electronics Engineering
• At least 2 years of relevant work experience in Electronics Manufacturing industry
• Technical competent to handle product/project manufacturing, transfers and troubleshooting
• Experience in product/project, PCBA manufacturing and testing
• Able to liaise with customer on technical matters
• Experience in manufacturing environment with ISO13485 & FDA preferred
• Good communication and problem-solving skill

Job Description

• Understanding of Project Specifications, construction drawings and to ensure that all site activities comply with the regulations and client’s requirements
• Monitor site works to ensure the method statements and work procedure are strictly followed.
• Competent in carrying out supervision of structural works by identifying any non-conformity of contractor’s work site
• Ensure the Builder (incl. technical supervisors) executes the work in accordance to Consultant’s instructions
• Check drawings for discrepancies and highlight to Consultant, suggesting possible solutions to prevent delays
• Conduct quality inspections and quality control of materials used for the project
• To ensure proper documentation of site inspection records, safety records and approved /as-built drawings
• Maintaining and updating site records on progress of work, housekeeping and preparing reports
• Verify the contractors’ progress payment, claim in terms of work done and materials/equipment delivered and stored on site
• Witness all the inspection, testing and commissioning sessions performed by the contractors to ensure compliance with designs and specifications
• Report to project QP / Project Consultants Team on quality and progress
• Supervision of demolition of basement/foundation, ERSS construction and all other design works
• To manage & coordinate with the site supervisors (incl. RTO) with respect to C&S engineering works, architectural and M&E engineering works
• Possesses a complete understanding of local requirements, especially to comply with BCA's criteria for build-ability and safety assurance system
• To carry out regular site checks on Builder and ensure compliance on health and work safety in accordance with MOM
• To attend site, progress, variation and coordination meetings.
• Period: 36 months
• Start from: January 2025

Requirements:

• min. Degree in Civil / Structural Engineering or equivalent
• At least 8 years of relevant experience in supervision of commercial buildings
• Resident Engineer Certificate accredited by IES / ACES is a must, candidate without RE certificate need not apply
• Conversant in statutory code and requirements
• Good team player with strong interpersonal and communications skills essential

Please indicate project involved, expected salary and notice period required in CV.

We regret that only short-listed candidates will be notified.

For more posting, please refer to https://www.facebook.com/profile.php?id=61566487478500&mibextid=LQQJ4d

PROJECT ENGINEER (MARINE INDUSTRY)

Company background:

• One of Singapore’s established MNC company specializing within the Marine Industry providing integrated mooring and rigging services

Location: West (Clementi) - Company transportation provided from MRT

Working Hours: 5 Days Work Week, Mon to Fri (8.30am to 5.30pm)

Remuneration Package:

• Basic up to S$ 8500
• Variable Bonus

Job Responsibilities:

• Provide technical expertise to oversee the design, development and construction.
• Interface with system designer, vendors, fabricators including drawings reviews, sourcing equipment, cost control and monitoring, schedule monitoring and update.
• Oversee project implementation according to the requirements and objectives. This includes schedule monitoring, vendors sourcing and recommendation, purchase/ cost evaluation, resources allocation, attend to inquiries, clarifying technical details, supervising project execution, implementing corrective actions, conducting Factory Acceptance Tests, and finalizing as-built documentation.
• Diagnose and resolve malfunctions in deck machinery using technical manuals, hand tools, and power tools.
• Meticulously maintain records of all changes, maintenance, repairs, and inspections.
• Develop operating, maintenance and safety procedures for the system.

Requirements:

• At least a Diploma or Degree in Mechatronic or its equivalent discipline
• Preferably possess at least 5 years working experience within the Marine Industry or Shipyard Environment
• Good understanding of deck machinery such as winch, crane, lifting and handling equipment and the related IACS (particular ABS, DNV, BV) rules and regulations
• Added advantage with specific experience in WTW system (Offshore Passenger Transfer System)
• Strong understanding of mechanical principles, hydraulic and electrical system and P&ID with ability to perform trouble shooting
• Understanding of structural design is an added advantage
• Fluent in software skills (MS Office, MS Powerpoint, MS Project, Adobe and AUTOCAD)
• Ability to use Primavera scheduling software will be an added advantage
• Comfortable in travelling overseas to oversee projects

Please be notified that only shortlisted candidates will be notified.

Ian Fong | R22106545

Recruit Now Singapore Pte Ltd | EA No: 21C0845

technical understanding requirement .

a) understands the drawings and scope of works

b) understands the implications of different technicalchoice so as to meet the project objectives

c) involve in providing value engineering solutions basing on his knowledge .

d) to have knowledge in the preparationof engineering proect proposals and method statements .

e) carry out project objectives so align with company goals.

f) to co-ordinate program and monitor site work , materials , plant and equipment .

g) involving in client /consultant / sub-contractor meetings .

h) to carry out short term planning to meet site progress .

g) shop / as build drawing preparation .

h) Assists project manager in monthly progree report

Benefits

1. Competitive Salary: Up to $3,500 basic + bonus.
2. Night Shift Allowance: Up to $150 per shift.
3. Transport Allowance: Up to $100 for your convenience.
4. Medical & Dental Benefits: Comprehensive coverage.
5. Career Advancement: Clear opportunities for growth in a dynamic, exciting environment.

Job Description

Join our energetic and vibrant bar team as a Bar Crew member! If you love mixing drinks, interacting with customers, and working in a fast-paced environment, this is the role for you. Be part of a dedicated team in a popular restaurant serving up refreshing cocktails, traditional Japanese beverages, and ensuring that every guest has an unforgettable experience.

Roles & Responsibilities

• Drink Preparation & Service: Prepare and serve a wide range of alcoholic and non-alcoholic beverages, including cocktails, beers, and Japanese drinks like sake.
• Bar Maintenance: Ensure the bar area is clean, organized, and well-stocked, including managing inventory, glassware, and cleaning surfaces.
• Stock Management: Assist in monitoring and restocking liquor, garnishes, and bar tools as needed.
• Team Collaboration: Work closely with other bar staff, servers, and kitchen crew to ensure timely service of drinks and food.
• Hygiene & Safety: Follow strict hygiene and safety guidelines for handling beverages and food.

Requirements

• Experience: Prior experience in a bar or customer service role is preferred.
• Skills: Strong communication and interpersonal skills.
• Multitasking: Ability to handle multiple tasks efficiently in a fast-paced environment.
• Knowledge: Knowledge of cocktails, sake, and Japanese drinks is a plus.
• Personality: Friendly, approachable, and passionate about delivering excellent customer service.
• Teamwork: Able to work collaboratively in a team-oriented environment.

Additional Information

• Location: Suntec City Mall
• Salary: Up to $3,500 basic + bonus
• Working Hours: 6-day work week, 5:30 pm to 2 am (including weekends)
• Night Shift Transport: Provided
• Transport Allowance: Up to $100
• Night Shift Allowance: Up to $150
• Medical & Dental Benefits
• Birthday Ang Pao
• Incremental Annual Leave: Starting from 10 days
• Career Advancement Opportunities

Benefits

1. Competitive Compensation: Enjoy a salary of up to $2,800, along with variable bonuses that reward your hard work.
2. Flexible Scheduling: Experience a balanced work-life with alternating weeks of 5 or 6 working days, including generous time off for public holidays.
3. Comprehensive Training: Whether you're seasoned or new to the industry, we provide all the training you need to succeed and excel.
4. Dynamic Work Environment: Work in vibrant locations such as Tiong Bahru, ION Orchard, and East Coast, surrounded by a supportive team.
5. Career Growth Opportunities: Join a team where your initiative and passion are recognized, paving the way for advancement in your career.

Job Description

Join us as a Service & Bar Associate / Lead and be the friendly face that greets our customers! In this role, you'll provide exceptional service while crafting delicious coffee-based beverages and light meals. If you have a warm personality and a passion for customer satisfaction, we want you on our team!

Roles & Responsibilities

• Greet and engage with customers, creating a welcoming atmosphere.
• Deliver high-quality customer service in line with our service standards.
• Prepare beverages and food according to our unique recipes and procedures.
• Serve food and drinks efficiently, ensuring an enjoyable dining experience.
• Possess in-depth knowledge of the menu to recommend items.
• Follow standard operating procedures for food and beverage preparation.
• Perform cashier duties and manage financial transactions accurately.
• Set up workstations before shifts and maintain cleanliness in all areas.
• Monitor stock levels to ensure smooth daily operations while minimizing waste.
• Undertake any other duties as assigned by management.

Requirements

• Minimum 1 year of service experience preferred; however, training is provided for enthusiastic candidates.
• Strong work ethic, initiative, and a willingness to learn.
• Cheerful demeanor and excellent communication skills.
• Fluent in English; proficiency in additional languages is a plus.
• Ability to work both independently and collaboratively in a team.
• Flexibility to work shifts, including weekends and public holidays.

Additional Information

• Salary: Up to $2,800 basic + variable bonuses.
• Working schedule: 5 or 6 days alternating work week, including weekends and public holidays, with time off in lieu.
• Shift duration: 8 to 10 hours based on roster (Earliest shift starts at 7 am; last shift finishes by 7:30 pm).
• Work locations: Tiong Bahru, Cluny Court, Telok Ayer, Neil Road, ION Orchard, and East Coast.j

Customer Service Delivery

~ Assist Customer In Refueling Their Vehicle

~ Traffic Control At Forecourt

~ General Housekeeping

~ Any Other Responsibility From Time To Time

~ Permanent

~ Part-Time

~ Rotating Shift

~ Near Tiong Bahru Market & Serangoon North Avenue 5

Job Description:

• Be involved in project plan, Coordination operation
• Attend the project meeting if required
• Day-to-day site operation to ensure works are constructed as per project & safety requirement
• Supervise site works
• Liaise with clients on site works/project
• Other ad hoc duties as assigned
• Initiate and co-ordinate projects according to schedule.
• Assist engineering analysis and attend the site meeting.
• Any other duties as assigned by the project managers.

- Oversee operations and cleanliness on ground

- Perform general cleaning to maintain cleanliness

- Manage customer complaints in professional manner

- Manage manpower deployment

- Conduct site inspections to ensure compliance with health and safety standards

- Prepare operations reports and other administrative duties

- Any other related duties assigned by manager

Salary -

CNC Experience - ($4,000 - $4,500) + transport allowance

No Experience - ($3,800 - $4,000) + transport allowance

Mon - Fri, 8am - 5:15pm

Job Description:

● To repair & service CNC machines in the region

● To implement service programmes for customer service

● Machine Installation

● Documentation (Service report, Machine registration, filing and record)

Job Requirements:

● Minimum Diploma in Electrical / Mechanical / Mechatronics Engineering

● Possess valid Class 3 driving license

● Minimum 2 years experience in servicing CNC Turning or/and Milling Machines

● Singaporeans only

Daniel Wilson | Reg No.: R24125247

Recruit Now Singapore Pte Ltd | EA Licence No.: 21C0845

Job Scope:

• Collaborating with project managers to understand project requirements, specifications, and expectations
• Participating in project planning and scheduling activities
• Inspecting construction sites regularly to monitor progress and ensure compliance with design specifications
• Implementing and maintaining quality control procedures to ensure the project meets industry standards and regulations
• Conducting tests on construction materials to ensure they meet required standards
• Collaborating with architects, engineers, and other professionals to coordinate activities and resolve design issues
• Provide technical solutions to problems encountered during the construction process
• Efficiently managing resources, including labour, materials, and equipment
• Implementing and enforcing safety protocols to ensure a safe working environment
• Conducting regular safety inspections and addressing any issues promptly
• Maintaining accurate and up-to-date project documentation, including daily reports, progress reports, and as-built drawings
• Keeping records of materials used, labor hours, and equipment usage
• Identifying and resolving construction-related issues and challenges as they arise
• Providing regular updates to project stakeholders on progress, challenges, and milestones
• Undertake any other duties assigned by management from time to time

Job Requirement:

• Master’s degree in engineering or a related field
• At least having 2 years relevant experience in engineering or site engineering in construction industry
• Strong knowledge of construction methods, materials, and processes.
• Familiarity with relevant construction codes, regulations, and safety standards.
• Proficiency in using construction management software and tools.
• Excellent communication and interpersonal skills.
• Problem-solving skills to address unexpected challenges.
• Attention to detail and a commitment to quality.
• Able to multi-task and work under tight schedules
• Strong negotiation and problem-solving skills
• Able to face challenging tasks and meet high standards and deadlines
• Able to attend to emergency call due to project and works needs beyond office hours
• 6 working days

We are regret that only shortlisted candidates will be notified.

Location: Changi Aiport

Working Hours:

• Monday to Friday: 2 staggered time - 7am - 4pm / 10am - 7pm

Salary: Up to $2,800 (based on qualifications and experience)

Responsibilities:

• Provide 1st Level Technical Support via phone, remote assistance, and email.
• Escalate and track incident/service requests professionally and promptly.
• Provide onsite support as needed.
• Assist with additional administrative tasks as required.

Requirements:

• Minimum 6 months of experience in an IT service desk environment preferred.
• Strong written and oral communication skills in English.
• Excellent telephony and problem-solving skills.
• Self-motivated with a customer-oriented attitude.
• Ability to collaborate effectively in team environments

For interested applicant, click 'apply'

EA Reg no: R1328476
EA License No: 16C8443
EA Personnel Name: Melody
EA Personnel No: R2095899

Responsibilities:

• Collaborate with the presales team to conduct site surveys and assessments. This involves evaluating the customer's location, infrastructure, and specific requirements to determine the ideal setup and deployment for the robot.
• Responsible for setting up, commissioning the robot on-site and ensuring the robot is ready for operation.
• Perform thorough testing, identify and troubleshoot errors/failures and implement appropriate solutions to resolve the issues promptly.
• Handle repairs and maintenance tasks for the robot. This involves conducting regular maintenance activities as per the SOP/guidelines and addressing any breakdowns or equipment failures.
• Travel to customer sites, both local and international (whenever necessary), to provide on-site support, conduct setup/commissioning, perform maintenance tasks, and resolve technical issues at short notice to provide support or address urgent issues. Additionally, you should be willing to adapt to the customer's work environment and schedule, which may include night shifts and public holidays when necessary.
• Responsible for documenting service and fault reports. This includes accurately recording the details of the service provided, issues encountered, and the actions taken to resolve them. These reports are typically submitted to superiors and key individuals within the organization for review and analysis.
• Maintain detailed records of all tasks related to customer service. This includes maintaining customer service logs, updating internal service records, and ensuring all documentation is completed in a timely manner.
• Train customers and end-users on the proper handling, maintenance, and safety procedures of robot operation. Create and update documentation, including user manuals and service guides, to facilitate knowledge transfer and enhance support processes.

Requirements:

• Minimum Diploma in Engineering or other related fields
• 2 years of experience in servicing electronic and mechanical equipment / machines.
• Experience with troubleshooting and debugging hardware, electronics, and software.
• Excellent problem-solving skills and the ability to work under pressure in fast-paced environments.
• Effective communication skills with the ability to explain complex technical concepts to both technical and non-technical stakeholders.
• Strong communication skills in English (both oral and written)
• Tools: Basic knowledge on handling mechanical, electrical and electronic tools.
• Able to perform simple network configuration.
• Able to work independently and as part of a harmonious and effective team.
• Able to communicate well and tactfully with customers/distributors.