Job Description: Service Manager

Position Title: Service Manager
Department: Aftersales
Location: Ubi

Position Overview:

We are seeking a highly skilled and customer-focused Service Manager for our growing electric vehicle (EV) service department. The Service Manager will lead a team responsible for maintaining and servicing our electric vehicle fleet, ensuring customer satisfaction, and achieving service excellence in alignment with the company’s strategic goals. The ideal candidate will possess extensive knowledge of EV technologies, excellent leadership abilities, and a deep understanding of the automotive service industry.

Key Responsibilities:

Team Leadership & Management:

• Lead, train, and develop a team of service technicians, advisors, and support staff to deliver high-quality service and repairs for electric vehicles.
• Foster a positive and productive work environment that promotes teamwork, innovation, and high performance.
• Monitor team performance, provide constructive feedback, and implement training programs to ensure continuous improvement.
  

Customer Service Excellence:

• Oversee day-to-day customer service operations and ensure an exceptional service experience for all clients.
• Address customer concerns or complaints promptly, resolving any service-related issues in a professional and timely manner.
• Ensure timely and effective communication with customers regarding service status, repairs, and updates.
  

Operations & Process Management:

• Manage the service operations to ensure optimal utilization of resources, including technicians, tools, and equipment.
• Implement and enforce service procedures, safety standards, and quality control processes to ensure efficient and accurate work.
• Monitor the performance of service operations, identify areas for improvement, and implement corrective actions as needed.
  

Service Scheduling & Workflow:

• Oversee the scheduling and planning of service appointments and repair timelines to minimize downtime and maximize service efficiency.
• Collaborate with other departments (sales, parts, logistics) to ensure the smooth execution of service orders.
  

EV Expertise:

• Stay updated with the latest developments in electric vehicle technology, including battery management, charging infrastructure, and vehicle diagnostics.
• Ensure technicians are well-trained in EV-specific repairs, software updates, and diagnostic tools.
  

Inventory & Parts Management:

• Coordinate with parts and inventory teams to ensure the timely availability of necessary parts and components for EV repairs.
• Oversee inventory control processes to ensure parts are properly stocked, tracked, and managed.
  

Health, Safety, and Compliance:

• Ensure compliance with health and safety regulations, particularly with regard to the handling of EV batteries and electrical systems.
• Implement and uphold policies regarding workplace safety and environmental standards.
  

Reporting & Budgeting:

• Develop and maintain performance reports on service operations, customer satisfaction, and technician productivity.
• Monitor departmental budget, control costs, and ensure service department profitability.
  

Qualifications:

• Education: Bachelor’s degree in Automotive Technology, Business Management, or a related field (preferred).
  Certification or training in Electric Vehicle technologies (preferred).
  
• Experience: Minimum of 5 years of experience in a service management role within the automotive industry, preferably with experience in electric vehicles (EVs).
  In-depth understanding of automotive service operations, repair processes, and diagnostics, particularly for EVs.
  
• Skills & Competencies: Strong leadership skills with the ability to motivate and manage a diverse team.
  Excellent problem-solving and decision-making abilities.
  Exceptional communication and interpersonal skills, with a customer-centric mindset.
  Strong organizational skills and attention to detail.
  Proficiency in service management software, and diagnostic tools specific to EVs.
  

Responsibilities:

• Hands-on support and ownership of full order-to-cash function for customers across Bangladesh, Thailand, Vietnam, Taiwan, China, Pakistan for a start, but not limited to.
• Lead and manage the order management team, providing guidance and support to ensure efficient workflow and high-quality customer service. Hands-on approach is necessary.
• Develop and implement order management policies and procedures to improve efficiency and accuracy, especially in areas of managing letters of credit.
• Serve as the primary point of contact for escalated customer inquiries and issues related to order processing/fulfilment.
• Collaborate with sales people, inventory team, production plants, external logistics partners, system support to ensure timely fulfilment of customer orders.
• Review and refresh key performance indicators (KPIs) on internal team and external partners.
• Consider learning and development opportunities for team members, together with recommending changes for continuous improvement.
• Ensure adherence to compliance and regulatory requirements in order processing.

Requirements:

• Diploma/Degree/Professional certificate in a related field preferred.
• 5+ years of experience in customer service or order management, with at least 2 years in a supervisory or managerial role.
• Strong understanding of order management systems (SAP R3 (ECC) or S4 Hana) and processes
• Good working knowledge in the negotiation of Letters of Credit for countries, as well as other payment terms such as D/P, D/A, etc.

Responsibilities

- Project site management mainly related to Steel Structure / Metal / RC / Architectural works

- Manage and handle on-site technical matters

- To prepare site related forms like Method Statement, Risk Assessment, Safe Work Procedures, etc

- Coordination with personnel from both main-contractors and sub-contractors

- Coordination with Professional Engineers

- Coordination with relevant Government agencies like LTA, SMRT, SCDF, etc

- Ensure project is executed in accordance with the construction standards and specifications

- Ensure project is on schedule and within budget

- To do on-site measurements and tally the measurements to drawings

- To prepare / amend / study shop-drawings and give comments

- To make sure all site staff attend the Tool Box Meetings (TBM)

- Any other ad hoc duties assigned by the Senior Management

Requirements

- Minimum Diploma / Degree in Civil Engineering or similar course

- Has at least 3 years of experience in Singapore in the related field

- Has experience working for LTA projects / high-rise buildings

- Familiar with Microsoft Office (Word & Excel in particular)

- Must have good interpersonal / social skills to explain, communicate, liaise, negotiate with the Senior Management, own construction team, and main-contractors and/or subcontractors

***Only short-listed candidates will be notified***

RESPONSIBILITIES:

• Providing application support for sales and services to clients and our staff;
• Supporting the sales team on the samples
• Any other duties as assigned by the company.
• Assist to manage the entire design process from preparing concept to final artwork according to artwork within deadlines
• Liaise with associates to ensure the artworks meet their requirements
• Visualize, design and conceptualize
• Conceptualizing ideas, work on graphic, 2D or 3D to create an wow factor for client
• 
  

REQUIREMENTS:

• Candidate must possess at least Professional Certificate/NiTEC or Art/Design/Creative Multimedia equivalent;
• Basic experience in graphic design
• proficient in working knowledge in Illustrator, AutoCAD, CorelDraw
• Entry-level candidates are welcome to apply. On-Job training will be provided;
• Possess creativity, good analytical, technical, and problem-solving skills with attention to detail and accomplish assigned responsibilities;
• Team player with a high level of initiative, multi-tasking, and disciplined.
• All candidates are welcome to apply
• Only shortlisted candiates will be notified

Why Join Us:

o Opportunity to contribute to the growth of a thriving SME

o Collaborative work environment with a supportive team

o Competitive salary and benefits package

Key Responsibilities:

o Generate leads through various channels (online platforms, networking events, referrals)

o Assist the sales team by providing information, preparing quotations, and coordinating the sales process from inquiry to order placement

o Create and send invoices to clients for products and services rendered and follow up on overdue payments

o Coordinate with the finance department to track and manage payment collections.

o Negotiate terms and conditions with clients to secure deals and contracts

o Actively seek new business opportunities and clients

o Stay informed about industry trends, competitor activities, and market conditions

o Work closely with the sales team to align efforts with promotional activities

o Identify emerging customer needs to inform product and service development

o Respond promptly to customer inquiries via phone, email, or in-person

o Address and resolve customer concerns, complaints, or issues in a timely and satisfactory manner

o Build and maintain strong relationships with existing clients

o Collaborate with sales, production, and other departments to streamline processes and improve customer experience

o Provide customer feedback to enhance offerings based on market demands

o Maintain organized records of customer interactions, sales transactions and payments

o Generate regular reports on sales performance, customer satisfaction, and outstanding payments.

Requirements:

o Minimum of a Diploma or bachelor's degree in business, marketing, or a related field.

o 2-5 years of experience in sales and customer service, preferably in the printing industry.

o Applicants with professional Chinese and English listening, speaking, reading and writing skills will be given priority

o Excellent communication and interpersonal skills.

o Detail-oriented with strong organizational and multitasking abilities

o Ability to collaborate with different departments, including sales, marketing, and production

Come help develop the future of software used in industrial automation. We are seeking individual with a real passion for learning that are curious and often challenge the status quo. Attitude, aptitude and integrity are central to all successful applicants. Together, we work to build our primary product, PCO.

PLC programmers are responsible for programming assembly lines, robotic devices, or other manufacturing processes using programmable logic controllers (PLC). This role is ideal for a detail-oriented, logical thinker who enjoys working with different machines in combination with computers. PLC programmers work full time but experience a moderate amount of travel and activity in the workplace, such as supervising the installation of their programs and machinery.

The daily responsibility involvement includes of the following;

• Design and perform detailed designing for machine electrical control systems;
• Write Programmable Logic Control (PLC) program for automatic machine control & processes.
• Develop process specific application function librabries.
• PLC application programming and build new function library.
• Ability to utilize, debug, design and install engineering software.
• To collaborate and work together with Design Team (comprising of both mechanical & electrical membes) for the design concept arising from new project proposal and confirmed projects;
• Diploma or Degree in Electrical Engineering OR its equivalents;
• Good knowledge of PLC and circuit design;
• Demonsrated ability to visualize projects, develop and produce design from concept through completion.
• Sound knowledge of process instrumentation, PLC programs such as Delta, Mitsubishi, Matsushita, Omron PLC, Direct Logic, Siemens.
• RS422, RS485, Modbus TCP and other industrial interface protocol.
• Knowledgeable of VB, VC, C# will be considered as an added advantage;

Plus;

• Programming experiece in C++, Python, SQL or similar language.
• Industrial electrical panel design.
• HMI/SCADA programming (Allen-Bradley, Ignition or similar).

Job Description:

-Interacting and building relationships with clients to ensure their satisfaction

-Manage Doctor / Nurse relations by follow-up inquiries and any problems.

-Answers and follow-up inquiries from our Doctors and Clients in a timely manner.

-Great professional telephone manner and excellent initiative.

-Handle and resolve clients’ escalated complaints, investigate, evaluate and follow-up on outstanding cases to improve customers’ satisfaction

-Inform clients of unforeseen delays or problems.

-Work closely with all departments to propose and implement positive changes, initiate and execute motivation programs to improve the overall customer experience and service delivery

-Maintaining accurate client records

-Ensure high security and confidentiality of customers’ information in the Company’s database is maintained and in compliance of PDPA Act

- Generate and analyse call statistics, weekly and/or monthly KPIs report for management review, e.g. call answer rate, waiting time, to track the team’s performance

Requirements:

-Diploma in Business Management or equivalent discipline

- Minimum 2-3 years of relevant work experience in supervisory role or similar capacity, medical laboratory or healthcare industry

-Strong leadership, work professionalism, organizational and problem-solving skills

-Excellent interpersonal, and communication (with good command of written and spoken English) skills

- Proficient in MS Office applications and hands-on experience in CRM system

-Knowledge of biomedical/ laboratory terms, test methodologies and schedules will be an added advantage

-Service and results oriented, highly motivated, proactive, positive learning and working attitude with great initiative

-Able to work independently and within teams under tight schedules and pressure

Job Title: Service Advisor (BYD/Denza)

Location: Ubi

Department: Aftersales Department

Key Responsibilities:

Customer Interaction:

• Greet customers promptly and professionally, understanding their service needs.
• Clearly communicate repair recommendations and service options.
• Answer customer questions regarding their vehicle's condition, maintenance, and service history.
• Provide accurate estimates for services, parts, and labor, and obtain customer approval for repairs.

Service Management:

• Open repair orders, ensuring all customer details, vehicle information, and service requirements are accurately documented.
• Schedule appointments for vehicle services and follow up with customers regarding completed work.
• Maintain clear and timely communication with customers about repair progress and any delays.
• Coordinate with technicians to prioritize and expedite repairs and services.
  
  Sales and Upselling:
• Identify additional service and repair opportunities, presenting them to customers based on vehicle inspections.
• Upsell and promote service packages, maintenance programs, and accessories.
• Actively contribute to achieving service department sales goals.
  
  Administrative Support:
• Maintain accurate records of customer interactions, repair orders, and service history.
• Ensure that all work orders are properly processed and completed according to dealership standards.
• Follow up on customer satisfaction surveys and resolve any complaints or issues in a timely manner.
• Keep track of warranty information and ensure compliance with manufacturer guidelines.
  
  Quality Assurance:
• Ensure all repairs and services meet company and industry standards for quality.
• Review completed jobs with technicians and ensure that no details are overlooked before the vehicle is returned to the customer.
• Perform final walk-arounds with customers, explaining completed work and ensuring satisfaction.
  
  Team Collaboration:
• Work closely with service technicians, parts department, and other team members to streamline the service process.
• Assist in the training of junior service advisors and support colleagues when necessary.
• Participate in service department meetings to discuss goals, customer feedback, and workflow improvements.

Qualifications & Education:

• High school diploma or equivalent; automotive certifications or technical training preferred.

Experience:

• 2+ years of experience as an automotive service advisor or in a similar customer service role in the automotive industry.
  
  Skills:
• Strong communication and interpersonal skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Basic understanding of automotive repair processes and terminology.
• Proficient in using service management software and office applications.
• Excellent problem-solving and customer service skills.
  
  Attributes:
• Detail-oriented and organized.
• Professional appearance and demeanor.
• Ability to work under pressure and meet deadlines.
• Strong sales acumen and the ability to upsell services.
  

Job Responsibilities

• To provide efficient and effective sales administration process flow and coordination to ensure highest customer satisfaction.
• To support Account Managers in preparing Sale Quotations to customers’ enquiries with an eye of detail and close follow up.
• To response to customers’ request on quotations and products information for new purchases requirements or renewals of licenses/maintenances.
• To verify on prices before submitting to Purchaser to process Purchase Order.
• To process Sales Orders for confirmed sales orders.
• To response to Customer’s request on delivery and co-ordinate with Operations team.
• To escalate maintenance or support issues that has been reported by the Customers with Operations team.
• To work closely with the Account Managers to meet sales performance goal.
• To document all relevant data systematically.
• To gather information and support Account Managers when there is a Tender requirement in liaison with Suppliers and Technical Solution Team.
• To follow up on tender progress and updates.
• To establish a good relationship with Customers to explore if there are any other opportunities apart from those products requested and expand the business opportunities to create more sales revenue.
• To perform other administrative duties as assigned or other duties as deemed required by Company.

Job Requirements

• Minimum ‘O’ Level with 2 to 3 years Customer Services’ working experiences preferably in Information Technology or IT System Integrator industry.
• Strong customer experience mindset, listening, understanding and responding to customer needs.
• Keen to learn and a team player.

Work Environment

• Office environment
• Work-life balance
• Flexible working arrangement
• Training will be provided
• Free access to office building facilities ie swimming pool, gym rooms, tennis court and BBQ pit

Customer Service Executive salary range : $2300 to $2500, with attractive monthly sales incentives and monthly mobile reimbursement claim max up to $50.

Optics Engineer

We are looking for an experienced Optics Engineer to be part of our R&D team. In this role, you will focus on the design, development, and optimization of manufacturing processes for optical components and systems. The ideal candidate will bring at least 2 years of experience in optics engineering, with a strong background in manufacturing processes and quality assurance, ensuring the production of high-precision optical products.

Key Responsibilities:

Process Design and Improvement:

• Develop and refine manufacturing processes for optical components such as lenses, mirrors, prisms, and coatings.
• Enhance fabrication techniques, including grinding, polishing, coating, and assembly, to boost efficiency and precision.

Production Support:

• Collaborate with production teams to address and resolve manufacturing challenges.
• Ensure production processes meet all required quality standards and performance specifications.

Equipment and Technology Management:

• Identify, acquire, and maintain essential manufacturing equipment for optical production.
• Implement advanced technologies, including automated systems and CNC machinery, to improve production capabilities.

Collaboration with Design Teams:

• Partner with optical design teams to ensure new products are manufacturable.
• Provide design feedback to optimize production processes and outcomes.

Documentation and Reporting:

• Create and maintain comprehensive process documentation, technical reports, and work instructions.
• Analyze production data and generate reports on key performance metrics.

Continuous Process Improvement:

• Drive initiatives to improve product yield, reduce costs, and enhance cycle times.
• Stay current on the latest advancements in optical manufacturing and integrate new techniques to improve the production process.

Technical Documentation and Standards:

• Take responsibility for creating, reviewing, and maintaining technical drawings, as well as managing part number creation and maintenance.
• This role aligns closely with product engineering tasks but focuses on quality assurance to uphold the company's production standards.

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking to hire Associate Engineer. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Job Type: One-year Renewable Contract

Only Singaporean

Key Responsibilities:
To assist in coordination and logistics management of:
Staff security clearance matters
Client device delivery
Client device staging and image distribution
Client device deployment & OS upgrade scheduling
Client device acceptance
Submission of Declaration Form & billing (if any)
Support Project Manager on administrative matters (eg. Purchase etc.)
Track and compile project report regularly.
Update assets records of client devices handled by project team.
Work with Project team in ensuring that the client devices’ inventory records are updated & accurate
Work with Project team to handover the client devices for O&S
Monitor, track & review the Project migration output and key project progress milestone.
Submit the progress reports to Project Manager

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Deepa Shivakoti

Reg No: R1765546

Avensys Consulting Pte Ltd
EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

BMS Engineer

Responsibilities

• Design and Implement Lighting Control System and Hotel Guestroom System
• Testing and commissioning of Lighting Control System and SCADA
• Project implementation and Project Management
• General server administration and database management

Requirements

• 1 year working experience in the Lighting, AV, CCTV, Building Automation Industry
• Self-motivated and able to work independently
• Diploma/Degree in Electrical/Electronic/Information Technology/ Computer Science or equivalent.
• Working experience with Lutron, KNX Lighting Control advantageous
• CAD Drawings
• Benefits: Excellent Career Advancement, Attractive Salary, AWS, Bonus

ROLES & RESPONSIBILITIES

1. Technical Maintenance and Troubleshooting

• Perform hands-on troubleshooting and repairs of vending machines to ensure optimal functionality and timely deployment.
• Investigate field failures, identify root causes, and implement corrective and preventive actions.

2. Project Implementation

• Actively participate in the implementation of technical projects, adhering to timelines and quality standards.
• Provide technical expertise and support for new machine setups and upgrades.

3. Research and Development (R&D)

• Contribute to the development and testing of new vending machine models, features, and systems.
• Conduct research and development activities as needed to improve existing machines, focusing on enhancing functionality, efficiency, and innovation.
• Provide technical insights and feedback for products tested.

4. Inventory and Technical Store Management

• Oversee the spare parts inventory, including stock tracking, stocktaking, and ensuring adequate supply.
• Supervise the Technical Store's operation, ensuring proper documentation, equipment tracking, and adherence to safety standards.

5. Reporting and Documentation

• Prepare concise technical reports detailing activities, machine performance, and recommendations for improvements.
• Ensure accurate and timely submission of administrative and operational reports through the Technical Assistant.

6. Process Improvement and Efficiency

• Identify areas for process optimization, cost savings, and efficiency improvements within technical operations.
• Propose and implement solutions to enhance technical workflows.

7. Team Collaboration and Leadership

• Provide guidance and hands-on support for complex technical tasks, fostering collaboration within the team.
• Conduct training sessions to upskill team members and enhance their technical capabilities.
• Manage and guide the reporting staff, delegating tasks and overseeing their performance in reporting, administrative work, and technical store management.

8. Vendor and Supplier Coordination

• Build and maintain strong relationships with vendors and suppliers to address field defects and procurement needs.

9. Additional Assignments

• Undertake additional technical responsibilities as assigned to support team and organizational goals.

REQUIREMENTS

• Minimum Nitec in Electronics Engineering or an equivalent qualification.
• At least 2 years of hands-on experience with machine control systems and computer systems.
• Proficiency in basic computer applications, including MS Office and MS Excel.
• Strong self-motivation and a proactive, hands-on approach to tasks.
• Effective interpersonal and communication skills, with fluency in both English and Mandarin.
• Ability to thrive under pressure in a fast-paced environment.
• A team-oriented mindset combined with a willingness to take initiative and work independently when required.
• Strong work ethics, commitment to service, and a passion for learning and professional growth.
• Analytical and methodical problem-solving skills with a curiosity for technical challenges.
• bizSAFE Level 2 certified or willingness to complete the certification upon employment.

Work Location: Kaki Bukit View

Interested candidate please submit resume indicating your current/last drawn salary and salary expectation.

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Co-Development Business Unit is looking for Software Engineer

Internal Code: A24121

What will you do?

• Build prototypes to demonstrate technology opportunities
• Design system architectures
• Write production quality code
• Manage deployments to cloud and (occasionally) on-premise infrastructure
• Learn and share knowledge in a multi-disciplinary team

What are we looking for?

• Experience with modern web applications in JavaScript (ES 5/6) is a must-have
• Experience in creation/maintenance of APIs using Node.js is highly advantageous
• Experience in front-end development with React.js is highly advantageous
• Experience in automated testing using JavaScript testing frameworks/libraries such as Karma, Mocha, Chai and Sinon is highly advantageous.
• Experience with database management/usage (both relational and non-relational), and handling of data in different environments is highly advantageous.
• Experience in feature testing using a Selenium-based framework is a nice bonus.
• Experience in tooling processes for modern web applications using Webpack and Gulp is a nice bonus.
• Experience in using Docker containers, development of CI/CD pipelines, and deployment using cloud services such as AWS/PasSes/your own private servers is a nice bonus.
• Experience in the software development lifecycle in an Agile context is a plus point.
• Experience in Scrum is a plus point.
• Passion for creating products
• Keen sense of learning and self discovery
• Willingness and capability to impart knowledge
• High level of self awareness
• Ability to self manage
• Growth mindset
• Minimum 2 years experience (or equivalent level of skill/confidence) with modern web applications using JavaScript.
• A Pass in ICT Assessment Certification for Solution Architect or Software Developer by NUS-ISS is strongly preferred.

What do we offer in return?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice () to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

An Infrastructure Engineer (IE) is responsible for designing, building, deploying, and maintaining the IT infrastructure using the latest technology for our Customers as well as internal in house systems. An Infrastructure Engineer requires all the IT systems that support businesses of any size to function efficiently. Infrastructure here includes Internet connectivity, security, cabling, servers and networking, virtualization platforms, storage area networks and any infrastructure related technologies.

With the expertise, Infrastructure Engineers ensure all of the systems within an organization function seamlessly. They work on site or remotely by evaluating all the systems within an infrastructure. Engineers may also be required to interact with all vendors on behalf of the customers or company concerning the infrastructure.

Infrastructure Engineer should be knowledgeable about network and security concepts, SAN technology and storage, and tuning techniques and system performance configuration and they should have exposure to networking in Windows server and Linux, TCP/IP environment, virtualization technologies, and OS performance monitoring.

Infrastructure Engineer needs good communication skills and must be able to work collaboratively with clients and other technical colleagues. Individuals work across all functional areas of the Company and use a strong customer service orientation to ensure that all service requests and incidents are resolved in a professional manner. They share their expertise and provide individual training and support to their technical colleagues within TSG. Infrastructure Engineer works with other technical staff and vendors to provide IT services to all our customers.

Your job duties will include but not limited to:

· performing installation, configuration, administration, migration, maintenance, tuning, troubleshooting, patching and upgrading of the IT infrastructure;

· managing technical deliverables of any projects and determine deployment strategy with the Project Managers;

· assisting Project Manager to create project plans, project roles and responsibilities, tracking and reporting project status. Communicating delays and issues;

· producing, delivering, and maintaining appropriate documentation for systems in accordance with document control standards and procedures;

· attending to pre-sales call to conduct scooping and customer site evaluation, if any;

· assisting sales in proposal preparation and technical write-out including drawing, if any;

· researching for solution and proposed appropriate solution to enhance / resolve customer’s pain points;

· ensuring customer’s satisfaction is highest at all time

· monitoring and performing capacity and feasibility studies and resolve system related issues.

· providing assistance for the reduction in volume and mean time to recover incidents in your business unit by providing high-level, independent trouble shooting on technical issues;

· providing assistance to Technical Recovery plans, and taking part in technical recovery for major incidents within your defined area;

· working and cooperating with internal and external groups when required in order to fully support environments and maintain service;

· adhering and contributing to the definition and implementation of operating procedures and operability on new and existing systems, ensuring adherence to defined operations standards;

· adhering to change management procedures in defining, planning and implementing change in such a way that ensures appropriate coordination with other teams, minimizing service disruption, and ensuring adherence to Service Level Agreements;

· collaborating with business, third party vendors, developers, application support and technical operations groups to determine appropriate hardware/software needed and to resolve any issues impacting the application processes;

· staying abreast of recent developments in related technical community, including new technology and business news that may impact vendors’ ability to provide service;

· seeking out all information and to fully understand all aspects of each device’s technology configuration and all uses;

· approving engineering tools available to implement conforming changes;

· packaging, company approved hardened versions of targeted operating systems;

· ensuring stack of agents for management systems are properly installed and connected; and

· maintaining patch levels in accordance with change management and security standards.

· Any other tasks assigned by the respective Team Managers and Directors

Requirements

• Minumum 1 year's experience
• Bachelor's degree in a Computer Science or Information Technology field
• Professional qualifications such as MCSA Windows Server 2012 / 2016; or MCSE Productivity Exchange 2016; or MCSA Office 365
• Additional qualifications such as CCNA Routing and Switching, ; and/or CCNA Security; VCP in Data Centre Virtualization will be an added advantage
• Must have strong knowledge of enterprise backup solution such as Symantec, CommVault etc.

JOB SCOPE:

Design, develop and deliver working software applications to delight customers
Improve software quality using XP practices such as code review and unit testing
Adheres to the Software Craftsmanship Manifesto
Prepare architectural and other technical documents
Assist on: user stories elaboration, test automation and bug fixes, build and release automation

Requirements

Solid experience in any of technologies: Java, NodeJS, Ruby on Rails, .Net , Agile, ReactJs
Experience with version control systems such as Git, Continuous Integration (Bamboo/TeamCity)
Experience developing in Mac/Linux environment
Experience working in agile teams – TDD, Pair programming, Scrum, XP
Familiar with both Windows and UNIX/Linux servers, Design Patterns, Unit Testing

JOB SCOPE:

Design, develop and deliver working software applications to delight customers
Improve software quality using XP practices such as code review and unit testing
Adheres to the Software Craftsmanship Manifesto
Prepare architectural and other technical documents
Assist on: user stories elaboration, test automation and bug fixes, build and release automation

Requirements

Solid experience in any of technologies: Java, NodeJS, Ruby on Rails, .Net , Agile, ReactJs
Experience with version control systems such as Git, Continuous Integration (Bamboo/TeamCity)
Experience developing in Mac/Linux environment
Experience working in agile teams – TDD, Pair programming, Scrum, XP
Familiar with both Windows and UNIX/Linux servers, Design Patterns, Unit Testing

Experience in Installation, Configuration, Administration and Troubleshooting of VMware ESX/ESXi i5.X, i6.x servers Vsan6.7, vCenter Server 4.x, 5.x, and 6.x,7.x 2008, 2008r2, 2012, 2012r2, 2016 and 2019 Servers.

Provide 24*7 On Call Support for Servers.

Design, install, configure and maintain Vmware infrastructure.

Create new VMware virtual machines to meet the specifications provided by the Client.

Manage VM migration, Extending hard disk drive including c: drive, Installing VMware Tools

Implementation and administration of AD,DNS, DHCP server. Managing users and groups in Active Directory, Transferring FSMO Roles from one DC to another

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking to hire DevOps Engineer.

This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Job Type: One-year Renewable Contract

Job and Responsibilities: -

· Develop, maintain and administer tools which will automate operational activities and improve engineering productivity

· Identify industry best practices/solutions and pursue continuous improvement opportunities in SDLC / SDLC2 (Software Development Life Cycle) processes and practices, relentlessly drive for standardization, automation and self-services.

· Develop reusable, scalable, and testable automation scripts and tools for routine and repetitive tasks.

· Drive alignment efforts between development and operations teams to better recognize benefits of automation and cloud.

· Ability to research, propose and prototype new principles, technologies, tools and concepts and integrated them into the teams collective knowledge.

· Developing CI/CD roadmap and implementing to the projects. Help on AGILE/SCRUM Methodologies while execution.

· Manage and builds EAPI with Unit testing, Code Coverage, Enhancements. Same promote to Production through Jenkins CI/CD Pipeline.

· Configure OSS, Sonar, Fortify through continuous integration and commit based Scan for Quality Assurance. enable the automation testing and load testing.

· Automate continuous delivery and on-demand capacity management solutions

· Developing configuration and infrastructure solutions for internal deployments

· Troubleshooting, diagnosing and fixing software issues

· Updating, tracking and resolving technical issues

· Suggesting architecture improvements, recommending process improvements

· Evaluate new technology options and vendor products. Ensuring critical system security through the use of best-in-class security solutions

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Preethi Kanthappan

Reg No: R1765546

Avensys Consulting Pte Ltd
EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking to hire DevOps Engineer.

This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Job Type: One-year Renewable Contract

Job and Responsibilities: -

· Develop, maintain and administer tools which will automate operational activities and improve engineering productivity

· Identify industry best practices/solutions and pursue continuous improvement opportunities in SDLC / SDLC2 (Software Development Life Cycle) processes and practices, relentlessly drive for standardization, automation and self-services.

· Develop reusable, scalable, and testable automation scripts and tools for routine and repetitive tasks.

· Drive alignment efforts between development and operations teams to better recognize benefits of automation and cloud.

· Ability to research, propose and prototype new principles, technologies, tools and concepts and integrated them into the teams collective knowledge.

· Developing CI/CD roadmap and implementing to the projects. Help on AGILE/SCRUM Methodologies while execution.

· Manage and builds EAPI with Unit testing, Code Coverage, Enhancements. Same promote to Production through Jenkins CI/CD Pipeline.

· Configure OSS, Sonar, Fortify through continuous integration and commit based Scan for Quality Assurance. enable the automation testing and load testing.

· Automate continuous delivery and on-demand capacity management solutions

· Developing configuration and infrastructure solutions for internal deployments

· Troubleshooting, diagnosing and fixing software issues

· Updating, tracking and resolving technical issues

· Suggesting architecture improvements, recommending process improvements

· Evaluate new technology options and vendor products. Ensuring critical system security through the use of best-in-class security solutions

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Preethi Kanthappan

Reg No: R1765546

Avensys Consulting Pte Ltd
EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

(A) Job Summary:

A Lifting Engineer ensures safe and efficient lifting operations on construction sites. He is responsible for planning and overseeing the use of cranes, verifying personnel roles, ensuring compliance with safety regulations.

(B) Essential Job Functions:

• The Lifting Engineer is responsible, but not limited to, the following:
• Coordinate lifting operations, ensuring compliance with safety rules, regulations, and hazardous condition monitoring.
• Ensure the proposed crane location is sufficiently compacted to safely bear the crane's force.
• Investigate crane accidents, near-misses, and occupational injuries to determine causes, implement preventive measures, and manage return-to-work activities.
• Evaluate and coordinate lifting plan programs, including strategic safety planning.
• Provide technical advice, coaching, guidance, and mentoring to the lifting crew on safety initiatives and necessary changes.
• Verify that the lifting supervisor (LS), crane operator, signalman, and riggers understand their roles in ensuring safe lifting operations.
• Establish and manage a system for the maintenance and inspection of all lifting-related equipment, including gears, appliances, points, and machinery.
• Ensure all statutory equipment undergoes regular inspection and maintenance, with proper documentation.
• Communicate safety concerns and updates to the project team.
• Identify best practices and lead continuous improvement initiatives to reduce risks, raise safety awareness, and improve safe work practices.
• Perform safety audits and inspect lifting gears, machinery, insurance, and safety equipment to ensure compliance with safety regulations.
• Order and maintain safety inventory, including supplies and equipment.

(B) Minimum Qualifications:

• Degree in a technical discipline (e.g., Mechanical Engineering or Civil Engineering).
• Minimum 5 years of relevant site experience.
• Completed the Appointed Persons - Lifting Operations Course conducted by IES or an equivalent course.

(C) Personality:

• Strong organizational, interpersonal and leadership skills.
• Ability to influence various stakeholders and build long term relationships.
• Ability to lead Construction staff and to provide supervision to the staff.

(D) Knowledge/ Skills/Abilities:

• Understanding of lifting operations and safety regulations.
• Familiarity with crane and lifting equipment specifications and maintenance.
• Knowledge of statutory requirements for lifting equipment inspections and certifications.
• Awareness of industry best practices and continuous improvement initiatives.
• Strong planning and organizational skills.
• Proficiency in conducting safety audits and inspections.

(E) Physical Demand (if applicable):

• Able to work outdoor and climb ladders and stairs.
• Active and able to run swiftly if an emergency situation arises.

1. Focus on assisting Service Sales Manager in managing all existing & Non-SSA accounts.
2. Focus on maintaining current installed base by renewing existing maintenance contracts.
3. To influence our customers on the importance of after-sales service coverage. Should possess superior negotiation skills and a Will-to-Win mindset.
4. Create clients’ automation needs based on clients’ business operations’ models. – Assist Service Sales Manager in submission of competitive price proposals/tenders (open & close) on clients’ projects.
5. Co-ordinate between clients, contractors, subcontractors and in-house engineering staff on projects.
6. Regularly prepare and/or assist to prepare proposals and presentations to push retrofitting and upgrading projects to generate additional revenue.
7. Assist to Liaise between project and testing & commissioning teams to ensure costings are accurate.
8. Assist to Liaise between team leads and tier 2 support teams from both pharmacy and transport automation arms for finalisation of bill of materials, costing sheets and approach to tenders/quotations/upgrade.
9. Work directly with Service Sales Manager, head of customer care and director of pharmacy automation to prepare competitive quotations and proposals – assist to prepare risk reviews to upper management to determine potential risks and mitigating factors to finalise selling prices.
10. Closely monitoring current sales leads and following up closely to ensure accuracy of sales funnel - regularly communicate with customers to ensure that all needs are met, if needs are not met, identify potential opportunities to generate more revenue.
11. Assist to Identify sites with the potential of competitor displacement, strategise with relevant management teams to create value adding solutions to customers - ensure that current maintenance agreements are profitable.
12. Main POC for pushing of cold chain products (Pharmacy refrigerators and freezers) in Singapore

Job Description & Skills/Requirements:-

This position reports to the Regional Country Manager and interfaces with Organization managers and GM Sales. This position will require to have basic IT knowledge, solution selling and experiences in Electronics, Transport, Logistics, Aerospace, Hospitality industries.

Individual is involved in:

1. Active canvasing for new customer base

2. Achievement of agreed upon sales targets and outcomes within schedule

3. Pre-sales activities to ensure healthy pipeline and good closure rate, with post-sales activities occasionally according to sales requirement

4. Performance of sales cycle which includes sales quotation, order confirmation, purchase requisition, delivery (urgent case), installation (occasionally), payment collect.

Skills/Requirements:-

• Establish, develop and maintain positive business and customer relationships
• Understand customer requirements, convey and convince prospective customers on relevant
• Possess selling, negotiation and communication skills to pitch and convince existing and prospective customers
• Coordinate sales effort with team members and other departments
• Self-motivated to independently perform his/her job without (or minimal) supervision
• Positive work attitude and engage in continuous improvements through feedback
• Basic IT knowledge in Tele-Communication, Excel, PowerPoint
• Good sense of both Software and Technical skill
• Good Presentation Skill & Project Management
• Bilingual English & Mandarin is require due to Chinese clients
• Polytechnic Diploma - Electrical & Electronics Engineering N.E.C.

• Accountable for planning, implementing and monitoring work schedules in accordance to master and detailed construction programmes.
• Accountable for the completion of project within specific time and meets all clients’ requirements and quality, environmental, health & safety (WSHA) requirements
• Accountable for preparation of monthly progress report, construction Method Statements and technical proposal
• Accountable for resolving project disputes/clarifications during the execution of project
• Ensures inspections and checking on site works have been conducted
• Plans and sequences of the construction operations according to the Project Management Plan
• Supports Quantity Surveyors (Projects) in verifying progress payments and claims
• Assists in planning and deployment of resources such as manpower, machinery, equipment and material
• Liaises with clients, consultants, subcontractors, suppliers and government authorities on project related issues
• Review Project team work performance
• Oversee, coach and mentor the entire project team under your care
• Overall responsible forAdministration matters at the project worksite

Job Description

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking for Databricks Engineer who has proven track record in IT Industry. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Databricks Engineer

A Databricks Engineer is responsible for migrating from as-is on-perm data warehouse to Databricks and sound
knowledge of Databricks. Requires good understanding of data architecture, cloud solutions, building and maintaining
a robust, integrated, and governed data infrastructure. The role involves extracting valuable insights from data while
ensuring data security, compliance, and high-quality data management.
Roles And Responsibilities:
• Lead end to end data migration project from on-premises environments to Databricks with minimal downtime.
• Work with architects and lead solution design to meet functional and non-functional requirements.
• Hands on experience in Databricks to design and implement the solution on AWS.
• Hands on experience in configuring Databricks clusters, writing Pyspark codes, build CI/CD pipelines for the
deployments.
• Highly experienced in optimization techniques (Zordering, Auto Compaction, vacuuming)
• Process near real time data through Auto Loader, DLT pipelines
• Must have strong background in python and able to identify, communicate and mitigate risks and issues.
• Identify and resolve data-related issues and provide support to ensure data availability and integrity.
• Optimize AWS, Databricks resource usage to control costs while meeting performance and scalability requirements.
• Stay up to date with AWS, Databricks services, and data engineering best practices to recommend and
implement new technologies and techniques.
• Proactively implement engineering methodologies, standards, and leading practices.
Requirements / Qualifications
• Bachelor’s or master’s degree in computer science, data engineering, or a related field.
• Minimum 5 years of experience in data engineering, with expertise in AWS or Azure services, Databricks, and/or
Informatica IDMC.
• Proficiency in programming languages such as Python, Java, or Scala for building data pipelines.
• Evaluate potential technical solutions and make recommendations to resolve data issues especially on
performance assessment for complex data transformations and long running data processes.
• Strong knowledge of SQL and NoSQL databases.
• Familiarity with data modelling and schema design.
• Excellent problem-solving and analytical skills.
• Strong communication and collaboration skills.
• Databricks certifications, and Informatica certifications are a plus.

Preferred Skills:
• Experience with big data technologies like Apache Spark and Hadoop on Databricks.
• Experience in AWS Services focusing on data and architecting.
• Knowledge of containerization and orchestration tools like Docker and Kubernetes.
• Familiarity with data visualization tools like Tableau or Power BI.
• Understanding of DevOps principles for managing and deploying data pipelines.
• Experience with version control systems (e.g., Git) and CI/CD pipelines.
• Knowledge of data governance and data cataloguing tools, especially Informatica IDMC.

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected] Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS:

Consultant Name : Seema Verma

Avensys Consulting Pte Ltd

EA Licence 12C5759

Privacy Statement:

We take your personal data protection seriously and adhere to both EU and local data protction regulations.

Upon submission of your CV, you grant Avensys Consulting permission to retain your personal information in our electronic database, unless you specify otherwise. This data will be used to evaluate your suitability for current and potential job openings within our organization. Should you wish to have your personal data removed at any point, a simple notification to us will suffice.

Rest assured, we will not disclose your personal information to any third parties, and we remain steadfast in our commitment to providing equal opportunities to all applicants.