Responsibilities

• Responsible for the design of mechanical services, preferably competent in the field of air-conditioning and mechanical ventilation (ACMV) system
• Responsible for projects management, planning and the design building systems
• Meeting clients & services providers on scope of service and conduct field surveys
• Handling project evaluation, budgets, documentation, technical specification and coordination
• Analyze & selection of systems and evaluate project budgets
• Complete design documents & technical specifications
• Work Coordination with other teams as well as mentor junior staff

Requirements:

• Degree in Mechanical Engineering that accredited by Professional Engineer Board
• Min 1-3 years of relevant working experience
• Familiar with AUTOCAD / BIM (Revit)
• Only Singaporean may apply

Responsibilities:

• Manage the financial & contractual of all projects from pre-tender to post contract phases including quantities, variations, cost estimates, monthly claims, final accounts etc
• Work closely with Project Manager in preparing monthly updated project costing
• Develop suitable subcontract conditions for specific project requirements
• Prepare project budgeting and costing reports
• Responsible in cost estimating, quantity take off, claims preparation, variations and final accounts.
• Review of contracts, prepare tender & contract documentations, tender analyses & reporting, measurement etc
• Review sub-contractors claims and materials on site
• Standardize all agreements (e.g. subcontracts and joint ventures) with alignment to contract policy

Requirements:

• Degree in Building/ Construction Management/ Quantity Surveying or its equivalent.
• Minimum 3 years of relevant experience in construction industry.
• Strong in arbitration and negotiation skills.
• Good understanding & knowledge of contracts law and its application.
• Preferably well versed in various form of contracts such as PSSCOC, SIA and FIDIC as well as other international form of contracts.
• Preferably conversant in using CostX and/or Glodon Cubicost measurement software.
• Strong communication and presentation skills.
• Only Singaporean

If you have the drive and capabilities, please apply with a detailed cv to our career portal at:

https://hrsembcorp.darwinbox.com/ms/candidate/careers/a64e45e3938ee2

Only shortlisted candidates will be notified. Thank you for your interest.

Job Description

• To assist Engineering Manager to ensure smooth running of daily engineering operations.
• To be competent to set up, configure, operate and maintain a wide variety of electronic equipment involved in outside broadcasting production, including, but not limited to HD Video, UHD Video, Audio and Communication Equipment.
• To be competent in the use of Radio Frequency Equipment and antenna systems
• To be able to troubleshoot broadcasting equipment to a system level and able to communicate and report to the office and manufacturer for problem solving.
• To undertake project work from site surveys to delivering in a professional and timely manner.
• To assist in keeping equipment updated with the manufacturers latest software releases.
• To be responsible for maintaining technical equipment and systems to the required safety and technical standards with minimum disruption to operational activities.
• To be willing to learn and practice the new technologies used by NEP Singapore that have not been experienced or worked with before.
• To be able to direct, instruct and manage assistant engineers and possible system integrators on projects.
• To work safely at all times, complying with statutory safety requirements from NEP Singapore Health and Safety Policies.
• To be able to draft technical reports of field work.
• To be competent in reading and designing of the engineering workflow.
• Prepare technical documents for the preparation of projects and amend as necessary throughout the life of the project
• Attend technical meetings for the projects when is necessary.
• To be flexible with work time and travel.

Requirements

• Minimum of 5 years’ experience of working in broadcast television. Preferably with direct experience of working in an Outside Broadcast environment.
• Familiar with the operation and programming of Routers, Switchers, Tally Systems, Multiviewers, etc
• Familiar with the setup and integration of cameras, lenses, ccu’s etc.
• Experience with EVS equipment including LSM, X-File, X-Hub, IP Director
• Relevant engineering qualifications or a proven track record
• An understanding of radio, television, and the associated transmission and carrier systems.
• Understanding of computers, servers, IT systems and networks.
• A keen interest in broadcast technology, its development and application in the region.
• Knowledge of Cisco Switches and IP technology an advantage.

COMPANY DESCRIPTION

Since October 2011,Thye Hua Kwan Moral Charities (THKMC)was incorporated as a charity with an IPC status to provide multiple social and welfare services to the community at large.

THKMC provides assistance to the various groups in our community through more than 60 programmes and services for theelderly and the sick,families,persons with disabilities, andchildren. We help anyone in need with full respect to their race, colour, creed, language, culture and religion. We have more than 90 programmes and services, reaching out to more than 55,000 people in the community.

Together, as ONE THKMC Empowering the Community.

RESPONSIBILITIES

Programme and Residents management

• Part of a multi-disciplinary team to support activities in accordance with curriculum objectives, developmentally appropriate practice and program philosophy
• Introduce, implement rehabilitative therapies and/or programmes. Review and evaluate therapies and programmes to see if they are relevant to residents.
• Facilitate, coordinate and plan in-house programmes for residents. Monitor residents involvement for in-house activities and update individual residents care plan (ICP) report to respective case or social workers/managers
• Work closely with the Programme team to ensure programmes rostered to do are delivered
• Plan, develop program materials, design and implement group activities
• Work with key workers to implement strategies for behaviour management
• Responsible for progress monitoring of achievement of residents care plan goals

Community Partnership and Volunteer Management

• Source, develop and sustain collaborations with other social service agencies, community stakeholders, corporate partners and, government agencies where necessary for effective programme and volunteer management
• Work with volunteers to deliver volunteer led programmes
• Responsible for maintaining the volunteer database

• Preferably Diploma in related field
• Those without diploma will be considered based on working experience
• Good communication, teamwork and leadership skills
• Ability to work independently and meet assigned deadlines
• Knowledge of Microsoft Office 365 applications (Outlook, Word, Excel, PowerPoint)
• Work location: Eunos
• Work hours: 5 working days, including one weekend

No experience/Diploma in mechanical/mechatronic/electrical/electronic or related engineering

MOE Grant can apply

SPM can apply

Basic (no experiene / fresh)-start from $2400-$2700

Diploma in Engineering

Have AWS & Bonus

Japanese MNC

Job Description

• Assist Supervisor in day-to-day operation lines.
• Planning & Co-coordinating the workflow on production lines to achieve production targets.
• Trouble shooting production problems and assist in planning new project work.
• Groom to be leader

Requirements

• Diploma in Engineering
• No experience / Entry level welcome to apply
  

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.
Alternatively, you may also email your resume to us at [email protected]

Emily Fong
Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

Job duties

• Develop and implement techniques and analytics applications to transform raw data into meaningful information using data-oriented programming languages and visualisation software.
• Apply data mining, data modelling, natural language processing, and machine learning to extract and analyse information from large structured and unstructured datasets.
• Visualise, interpret and report data findings and may create dynamic data reports as well.
• Build and optimizing ‘big data’ data pipelines, architectures, and data sets.
• Performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
• To support and develop Data modelling, Data mapping activities.
• Strong analytic skills related to working with unstructured datasets.

Requirements

· Experience with Data engineering tools (Python, Spark (Scala or Python), Hadoop) or relational databases (oracle, MySQL, MS Sql) or NoSQL databases, including Postgres and Cassandra.

· Experience with data pipeline and workflow management tools.

· Experience with object-oriented/object function scripting languages: Python, Java, C++, Scala, R, etc

· Bachelor’s degree in IT or Computer Science or Equivalent experience.

THE ROLE:

We are looking for highly qualified and driven individuals to join the FPGA Product Development (FPD) Silicon Integration team. You will work on full-chip and chiplet RTL development and integration for next generation FPGA and programmable SoC products. You will also work with team members across globally diverse regions. The role is based in Sinagpore.

THE PERSON:

You have a passion for modern, complex processor architecture, digital design, and verification in general. You are a team player who has excellent communication skills and enjoy collaborating with other like-minded engineers located at different sites. You have strong analytical and problem-solving skills and are willing to learn and ready to take on challenging problems.

KEY RESPONSIBILITIES:

• Integrate RTL and IP components from different design teams
• Build full-chip RTL connectivity models
• Verify full-chip RTL and models match architectural intent
• Develop custom tools and methodologies to improve development efficiency and quality

PREFERRED EXPERIENCE:

• New college graduate or 1-3 years industry experience and background in RTL (SystemVerilog) digital design
• Understanding of complex FPGA and SoC architectures
• Familiarity with digital design ASIC design flow
• Experience with RTL coding in Verilog/SystemVerilog HDL
• Experience with CAD tools such as VCS, Verdi, Design Compiler, SpyGlass, Lint, LEC, Conformal, CDC/RDC, etc. a plus
• Experience in timing constraints for synthesis and STA at SoC level with Primetime or equivalent tool a plus
• Familiarity with working in Unix/Linux environment and Version Control Software such as Subversion or Perforce
• Proficient in scripting languages such as Perl or Python a plus

ACADEMIC CREDENTIALS:

• Bachelors or Masters degree in Computer Engineering, Electrical Engineering, or equivalent

No experience/Diploma in precision/mechanical/mechatronic/electrical/electronic/Industrial or related engineering

Basic (no experiene / fresh)-start from $2400+OT+allowances>$3K++

Diploma in Engineering

Have AWS & Bonus

Japanese MNC

Job Description

• Assist Supervisor in day-to-day operation lines.
• Planning & Co-coordinating the workflow on production lines to achieve production targets.
• Trouble shooting production problems and assist in planning new project work.
• Groom to be leader

Requirements

• Diploma in Engineering
• No experience / Entry level welcome to apply
  

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.
Alternatively, you may also email your resume to us at [email protected]

Emily Fong
Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

Summary of the Position

Reports to Customer Service Team Leader, the position is responsible for providing support throughout pre & post Sales, to ensure flawless execution of order processing, trace resolution & escalation/exception/complaint handling, service level agreement & internal processes.

Duties & Responsibilities

• Trace Handling: manages shipment tracking and trace requests from customer on timely manner.

• Escalation/Exception-Handling: Handles customer escalations from customers on a timely manner.

• Complaint-Handling: Handles and addresses complaints end-to-end; Acts as escalation point for customers and other parties within the team.

• Solution Provision: Able to provide timely solution to cases/exceptions, proper follow up and follow through end-to-end.

• Service Recovery: Able to provide service recovery as deemed appropriate, with the necessary investigations done & wisely executes empowerment with proper justifications and based on set processes.

• Manages and investigates customer claims, and assesses if claim is approved or denied, where claims are not handled by insurer/3rd party administrator.

• Manages any ad hoc/regular reports supporting SME or KAM customers.

• Stays informed on shipment and exception status for allocated KAM customers.

• Proactively informs customer on shipment status and exceptions.

• Passes Sales leads or any potential business opportunities to Sales Team.

Requirements

• Minimum GCE 'O’ Levels or Diploma.

• Working Experience & Knowledge / Technical Skills Preferred

• Minimum 2 years of customer service work experience

• Experience in Express Distribution or Supply Chain Logistics industry is preferred.

Working Hours

5.5 days work Week

Job Responsibilities

• Design, develop and implement software solutions for Building Management System (BMS) including chiller systems, HVAC, security, fire alarm and etc
• Design P&ID diagram
• Collaborate with engineering team to gather requirements and specification of BMS
• Write, debug and test the code to control and integrate with the existing BMS system
• Monitor, troubleshoot and resolve the BMS related issues
• Develop and maintai manuals of the developed BMS system including codes, logic diagrams and system configurations
• Such other duties and responsibilities as may be reasonably requested by your immediate supervisor / the head of department from time to time

Job Requirements

• Bachelor degree in Mechanical, Electrical, or Energy-related Engineering with 5 to 10 years of experience in the development of BMS for chiller plants
• Proven track record in leading a technical team in the successful delivery of projects
• Strong technical skills and knowledge of industry best practices, standards, and regulations related to cooling, solar, and electric vehicle charging technologies
• Excellent communication skills, both written and verbal, with the ability to present technical information to non-technical stakeholders
• Possess the ability to use data insights to drive system performance improvements

JOB RESPONSIBILITIES:

• Outlet cleaning and set-up to get ready for operations.
• Offer prompt, friendly and efficient service to all guests. Ensure tables, flooring, station cleanliness before and during operations.
• Drinks/Food ordering, bill payment settling, tables maintenance, service follow-up and bottle service for all guest.
• In-charge one of outlet station and lead a sub team for operation, arrange staff break time, handle minor issue before handover to superiors.
• Orientation & buddy system for new join staff.
• Full-timer side tasks such as staging and furniture movement for normal Ops & events, poster update etc.
• Outlet closing and cleaning.
• Update guests with current and upcoming promotions.
• Attending to guests’ needs promptly.
• Any other job as assigned by superior.

JOB REQUIREMENTS:

• Must have basic Food Hygiene Certificate.
• Service-oriented and team player.
• Pro-active, friendly and warm personality.
• Able to work in a fast-paced environment.
• Working location: Bedok@Heartbeat (near Bedok mrt)

Job Responsibilities

• Assist in (i) the design and development of software solutions for Building Managment System (BMS) including chiller systems, HVAC, security, fire alarm and etc, (ii) preparation of P&ID diagram related to the chiller system and its BMS, and (iii) In writing, debugging and testing of the code to control and integrate with the existing BMS system
• Collaborate with engineering team to gather requirements and specification of BMS
• Develop and maintain manuals of the developed BMS system including codes, logic diagrams and system configurations
• Such other duties and responsibilities as may be reasonably requested by your immediate supervisor / the head of department from time to time

Job Requirements

• Bachelor's degree in Mechanical, Electrical, or Energy-related Engineering with at least 5 years of experience in the development of BMS for chiller plants
• Strong technical skills and knowledge of industry best practices
• Excellent communication skills, both written and verbal, with the ability to present technical information to non-technical stakeholders

• Develop and implement techniques and analytics applications to transform raw data into meaningful information using data-oriented programming languages and visualisation software.

• Apply data mining, data modelling, natural language processing, and machine learning to extract and analyse information from large structured and unstructured datasets.

• Visualise, interpret, and report data findings and may create dynamic data reports as well.

• Build and optimizing ‘big data’ data pipelines, architectures and data sets.

• Performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.

• To support and develop Data modeling, Data mapping activities.

• Strong analytic skills related to working with unstructured datasets.

Requirements:

• Experience with Data engineering tools (Python, Spark (Scala or Python), Hadoop) or relational databases (oracle, MySQL, MS Sql) or NoSQL databases, including Postgres and Cassandra.

• Experience with data pipeline and workflow management tools.

• Experience with object-oriented/object function scripting languages: Python, Java, C++, Scala, R, etc

• Bachelor’s degree in IT or Computer Science or Equivalent experience.

JOB RESPONSIBILITIES:

• Outlet cleaning and set-up to get ready for operations.
• Offer prompt, friendly and efficient service to all guests. Ensure tables, flooring, station cleanliness before and during operations.
• Drinks/Food ordering, bill payment settling, tables maintenance, service follow-up and bottle service for all guest.
• In-charge one of outlet station and lead a sub team for operation, arrange staff break time, handle minor issue before handover to superiors.
• Orientation & buddy system for new join staff.
• Assist in side tasks such as staging and furniture movement for normal Ops & events, poster update etc.
• Outlet closing and cleaning.
• Update guests with current and upcoming promotions.
• Attending to guests’ needs promptly.

JOB REQUIREMENTS:

• Must have basic Food Hygiene Certificate.
• Service-oriented and team player.
• Pro-active, friendly and warm personality.
• Able to work in a fast-paced environment.
• Working hour: Friday & Saturday (11am – 2pm) and 2 full day (11am – 8pm) in weekday.

This position is responsible for overseeing overall building maintenance and security operation for all Central Offices (“CO”), includes conducting inspection, coordinating maintenance/ improvement programs and projects, compile data for reporting and forecasting future needs and costs.

Responsibilities :

• Assist in operations and implementation of facilities management programmes, including formulating programmes relating to routine and periodic maintenance works, plan and implement the cyclical replacement/ enhancement works for all Central Offices
• Support Manager for preparation of operation and capital budget, monitoring and control to ensure completion within time and cost objectives.
• Assist in contract administration and management, including calling, evaluation, negotiation and award recommendation of tenders/ quotations.
• Support the effective planning and management of activities of outsourced service partners, providing supervision and controlling their performance
• Coordinate with internal associate engineers and the appointed managing agent to ensure maintenance of all systems are being carried out according to plan and contracted scope of work and manage facilities related to timely repair and replacement work.
• Assist to investigate, develop and implement solutions, trouble shoot on day to day operational problems of facilities and building.
• Assist to develop and implement policies, protocol and procedures to maintain full compliance with the prevailing legislative acts and regulatory requirements.
• Conduct periodical quality control inspections at all Central Offices for potential safety hazards and unsafe conditions, initiate corrective measures to maintain a secure, safe and healthy work environment (the inspections should include after office hours if need be).
• Attend to all emergency/crisis on and off hours and provide a timely response to incidents as they arise and assist in emergency management and contingency planning.
• Assist Manager to deliver customers’ facilities requests
• Assist in internal and external audits.
• Any task which may be assigned from time to time

Requirements :

• Minimum Degree in Electrical/ Mechanical/ Facilities Management
• Preferably with 5 years relevant working experience
• Well versed in all facets of facilities management with general knowledge of all real estate functions including planning, development, asset management and project management.
• Possess good interpersonal and communication skills, able to work under pressure in a fast paced and dynamic environment.
• Computer literate with knowledge of MS Word, Excel and PowerPoint

Job Description & Requirements

• Collect and analyse air samples from indoor and outdoor environments, or collect and study multiple types of sources at multiple locations.
• Test samples that have been previously collected in a laboratory environment using specialized equipment and procedures.
• Set up, calibrate, stock and utilize laboratory equipment and consumables as and when required.
• Maintain regular calibration of sampling and/or laboratory equipment.
• Record accurate sampling observations and data to provide to management
• Work independently with minimal supervision or closely with a team of individuals across various disciplines or seniority levels.
• Keep detailed data reports of all sampling information collected.
• Thoroughly understand various sampling methods and how different methods can obtain different results.
• Any other duties as assigned by Supervisor
• Possess Class 3 Driving License (not mandatory)

Requirements:

• Diploma/Degree in Environmental Science, Facilities Management, or related qualifications
• Environmental engineering, Lab Environment, Environmental Science, Analyzing Information, Equipment Maintenance
• Attention to Detail, Research Skills, Reporting Research Results, Environmental Law, Site Development, Sales, technical reporting and consultancy.

Job duties

• Develop and implement techniques and analytics applications to transform raw data into meaningful information using data-oriented programming languages and visualisation software.
• Apply data mining, data modelling, natural language processing, and machine learning to extract and analyse information from large structured and unstructured datasets.
• Visualise, interpret, and report data findings and may create dynamic data reports as well.

Additional requirements

Candidates should have either (1a) or (1b):

(1a) At least a bachelor’s degree in any of these faculties:

• Computer Science
• Information Technology
• Programming & Systems Analysis
• Science (Computer Studies)

(1b) Minimum total three years’ work experience in at least one of these job titles:

• Data engineer

Overall responsibility:

- Installation, repair, maintenance of medical equipment in Singapore

- Supports the Sales Team with technical information and customer calls as needed

- Provide technical information for pre-bid and tender specifications

- Completes timesheets within the allocated timeframe

- Available for travel for training overseas

Consults with

• Directors

• Administrator

• Product Managers/Engineers of Principals

Capabilities

- Communicates effectively,

- Resourceful,

- Can work independently,

- Desire to upgrade technical and interpersonal skills

- Prompt customer response

Qualifications

• Electric & Electronics Engineering Certification or Equivalent

• Basic knowledge of PC, Windows & Microsoft Office

• Good communication, reading, writing English

• Good technical troubleshooting skill

Salary: $2400-$2800+OT

Industry: Engineering

Located at Chai Chee

Japanese MNC

Have AWS + Bonus + Yearly increment

Job Description

• Perform, document internal audits and other quality assurance activities to ensure readiness on international standards certification audits and GMP inspection.
• Create, review work instructions and standard operating procedures, devise sampling procedures and directions for recording and reporting quality data.
• Communicating with other team members to solve problems.
• Conduct / perform training to employees to improve GMP / international standards certification awareness and compliance.
• Other duties as and when assigned by management.

Requirements

• Diploma in Engineering
• No experience / fresh entry welcome to apply

Applications:

Please submit a copy of your updated CV in MS Word format stating to [email protected]:

• Current Salary
• Expected Salary
• Date of Available and Reason for Leaving

All applicant will treated private and confidential

Emily Fong

Senior Talent Specialist

Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443

EA Personnel Reg No.: R1768368

Job Description & Requirements

• Responsible for the quality and timely completion of QP(S) supervision works.
• To lead, guide & instruct the Site Supervision Team (RTOs) in compliance to (i) BCA Regulatory & Control Act & (ii) in accordance to LTA Terms of Reference for QP(S) contract requirements.
• Liaise positively with client, consultants & authorities for the benefit of the company
• Promote and safeguard the reputation & positive image of the company
• To follow-up ISO Procedures

Accredited with IES as RE. Minimum 5 years in geotechnical engineering works, namely deep excavation, ERSS, piling and tunnelling works.

Candidates with relevant LTA experiences are recommended to apply.

Aliena is a leading Singapore-based space-tech company, aiming at providing high-resolution data to terrestrial businesses by enabling a fleet of imaging satellites to fly closer to the Earth using our proprietary electric propulsion engines. In January 2022 Aliena broke the record for the smallest satellite ever to launch with a Hall plasma thruster on board.

We impact lives on Earth by bringing space closer to home. We develop low power engines that enable satellites to fly closer to Earth and provide impactful high quality data to various market segments such as banking & finance, maritime, aviation, agriculture, energy, security, and defence at an affordable rate.

Our engines are mission agnostic, and while our vision is centred around the very low earth orbit, all types of missions are welcome, in any branch of pace exploration or space economy.

By joining our dynamic and visionary team, you will take part in defining the future of Earth observation and state-of-the-art low power plasma propulsion systems.

Your responsibilities

• Perform the electrical design, simulation and analysis of power electronics circuits and systems to meet technical product requirements. The main focus will be on DC-DC power converters.
• Conduct the electrical debug, test, characterization, and validation of power electronics designs.
• Optimise the Power Processing Unit design for coupling with Aliena’s family of Hall effect thrusters. Understand the interactions between power electronics and plasma devices (internal training provided).
• Cooperate with embedded system engineers to improve the Electronic Control Unit and explore the possibility of an integrated ECU-PPU.
• Support the design of laboratory experiments to test the PPU performance coupled with different Thruster Units and power rails.
• Assist in the environmental testing of PPUs and other Aliena systems (might involve travelling abroad).
• Partner with the operations team in planning for the scale production stage of the propulsion system.
• Document and share best-practices.

Qualifications

• Degree in Electrical Engineering or related technical discipline.
• Experience in PCB design and assembly including knowledge of eCAD.

Useful experiences

· Experience in modelling, simulating, and testing of power electronics through tools like PSIM, MATLAB, ORCAD/PSPICE, LTspice, etc..

· Experience in designing and solving technical problems in the area of power and analog circuit design.

If you are not ticking all of the abovementioned qualifications, don’t you worry! We are looking forward to helping you accomplish them together with us!

Ideal profile

• Motivated self sufficient individual, aiming to improve itself as well as the company
• Hands-on approach
• Out-of-the-box problem solver
• Team player

What we offer

• Market competitive compensation
• Personal office computer
• Dynamic and inclusive work environment
• Comprehensive health coverage
• Options under the Employee Stock Option Plan

***Admin note***

Only shortlisted candidates would be contacted directly by Aliena's HR for interviews and further assessment

To be a part of the Engineering Planning Department responsible for planning and rolling out Singapore’s Next Generation Nationwide Broadband Network (Next Gen NBN) fibre infrastructure.

Responsibilities :

• Plan/Design pipeline/innerduct and cable project schemes for the implementation of NetLink Trust’s fibre network infrastructure.
• Update Network Inventory records of cables, pipelines and orders according to the planned project and on-site assignment.
• To monitor project implementation progress of projects.
• Perform any other tasks as assigned by the supervisor.

Requirements :

• A Diploma in Engineering or with at least 3 years of relevant experience.
• Experience in CAD/CAM drafting environment would be an advantage.
• Knowledge of network rollout or implementation would be an advantage.
• Possess excellent project management and communications skills.
• A good team player and quick learning, goal oriented individual.

This role is a 6 month contract role.

Overall Purpose of the Job

The Aspire Lifestyles group aim to be the leading global provider of customer engagement and loyalty services to key target client segments. The Client Service Executive will have dual accountability to support the Aspire team by servicing existing clients' requirements; inclusive of all contractual maintenance and reporting, performance of contractual and ad hoc invoicing requirements. The Client Service Executive will perform key administrative support functions to ensure efficient delivery of services to our clients.

SPECIFIC RESPONSIBILITIES - Account Management

1. Contract Fulfillment/ Invoicing

Ensure for all Aspire clients:

• Timely and accurate distribution of all documentation including new/renewed contracts
• Monitoring of existing contracts so as to ensure timely notification of upcoming renewals
• Contracts are issued in a timely and efficient manner and ensuring a signed copy is held on file and in Salesforce.com
• Salesforce - Ensuring integrity of client and contract information on Salesforce.com through the accurate input of client/contract data for billing purposes
• Invoicing - ensuring invoices are issued correctly and accurately
• Acting as first point of contact for invoice dispute management
• Interdepartmental communication - Representing Client Services to internal departments (Operations, Finance and Marketing) so as to ensure client needs are satisfied

2. Account Management/ Client Liaison

• Provide client activity reports as per the agreed client specific service agreements in an accurate and timely manner
• Respond to client service requests in an efficient manner and coordinate the involvement and reports of other Intl.SOS departments where appropriate
• Preparation and communication of activity reports to clients via telephone and face-to-face

Additional Responsibilities

• To abide by and uphold all Aspire Lifestyles/ International SOS policies and procedures.
• To work flexible hours as appropriate to meet the needs of the position.
• Ad-hoc administrative support to General Manager of Singapore.
• To carry out any other reasonable duties as requested by the line manager and other management team members

REQUIRED COMPETENCIES

• Computer literacy with proficiency in Excel, PowerPoint and Salesforce.com
• Ability to establish and maintain relationships with internal and external customers
• Keen attention to detail and problem-solving skills.
• Commercial acumen
• Team player
• Driven by customer service excellence
• Professional verbal and written communication
• Time management

REQUIRED WORK EXPERIENCE / KNOWLEDGE

• Account management experience
• Previous reporting/contractual experience
• Previous exposure to retail banking industry helpful

Responsible for fulfilling all residential service requests from our customers; this is achieved through working closely with contractors and getting the support of internal and external teams; working towards the same objective of resolving all provisioning issues as a member of the Work Force Management team in Service Provisioning Department.

Responsibilities :

• Identify and resolve all technical issues and resolve them within SLA timeframe by work closely with contractors, Requesting Licensees and internal departments.
• Manage and monitor contractor performance
• Identify potential issues prior to provisioning.
• Handle all CS escalations expeditiously and resolve them within SLA to ensure good customer experience.
• Find long term solutions and implement preventive action to all complaints and disputes to prevent future occurrences
• Prioritize and manage all VIP escalations with a high level of professionalism
• Prepare daily / weekly monitoring and analytical reports.
• Scrutinize contractor performance through respective feedback channels/analytical reports and assess areas of improvement/provide suggestions on SOP enhancements
• To pick up knowledge and skillsets from other sections within SP to prepare for the possibility of job rotation
• Perform other duties as assigned by supervisors.
• To go on-site to handle complaint cases and audit check on contractors, when required.

Requirements :

• Diploma/ Nitec in any discipline (Engineering preferred) with relevant working experience preferred
• Possess good working knowledge of MS Office – Outlook, Excel, Word and Powerpoint
• Driving license and own transportation would be an advantage for onsite duties
• Must be team player and possess basic customer service skillsets for effective communication with end-users

To be responsible for fulfilling NBAP/P2P service requests from our customers; including working together with the support from internal and external teams to resolve provisioning issues as part of a member of Service Provisioning Department.

Requirements :

• Monitor end-to-end tracking of orders to ensure timely and accurate updates of works
• progress.
• Provide timely, accurate and quality of works progress updates to Requesting Licensees.
• To go on-site if needed to conduct survey or requested by Requesting Licensees to resolve
• site issues.
• Liaise with Requesting Licensees/Contractor/ internal stake holder on NBAP projects or
• work orders.
• Ensuring the submission of WAH documentation from contractor and assess them
• Accordingly.
• Inspecting of sites to ensure contractor follow operational procedures.
• Perform other duties as assigned by supervisors.

Requirements :

• Diploma in Engineering or with at least 2 years of relevant experience
• Possess excellent project management and communications skills.
• A good team player and quick learning, goal oriented individual.