Our client is a well-established MNC, market leader in the Automation Solutions industry. They are looking for a Technical Sales Engineer to assist their team for the next phase of their business. They are located in the East – easily accessible.

Responsibilities:

• Establish strong connections with potential/existing customers to comprehend their service needs, providing/ensuring effective customer service
• Provide comprehensive information about the company’s products and services, addressing any enquiries promptly
• Expand the company’s existing customer base, and maintain the current key accounts by identify potential opportunities
• Collaborate with the company’s engineers and technical professionals to prepare/maintain accurate costing plans and customer documentation
• Ensure customer satisfaction by demonstrating cost-effective solutions and operational enhancements
• Provide technical training and guidance to the various customers, enhancing their product knowledge
• Formulate detailed sales engineering reports by collating/analyzing the various sales data
• Contribute to the collective team effort by achieving specified objectives and targets as required
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in a relevant field of Engineering (Relevant working experience can be considered as well)
• Minimum 1 year of relevant technical sales experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)

• Develop and update automated test cases, test plans, and test framework to align with requirements and policy changes.
• Conduct a variety of tests, including manual, functional, performance, and exploratory tests, to support User Acceptance Testing (UAT).

Requirements:

• Degree in Computer Engineering or equivalent
• At least 3 years of experience of quality testing with hands-on automation.
• Proficient in CI/CD.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

Job descriptions:

1. Greet customers
2. Attend to customers' need
3. Handle Cashier
4. Table setting
5. Clearing tablewares and upkeep of restaurant

Job requirements:

1. At least have work in F&B sector or experience in service crew
2. Responsible and attentive
3. no min education qualification required
4. has a Food course safety certificate will be good

Job Summary:

As the Operation Officer at New Hope Community Services, you will be an integral part of our mission to bring change into the lives of the displaced and disadvantaged in the community. You’ll look after the safety and well-being of the residents in our shelter, ensuring day-to-day operations run smoothly so that our beneficiaries always have a safe space to return to and rest.

Key Responsibilities:

Client Supervision

• Provide administrative and operational support in overall shelter operations.
• Handle day-to-day general queries from shelter residents.
• Assist in the admission and orientation of new shelter residents.

Conflict Management

• Manage general disputes that may occur between co-living shelter residents.
• Respond to incidents within shelter units, such as de-escalating crisis situations, and notify Operation Executive / Senior Operation Executive for the next action step.

Workplace Safety and Health

• Support the maintenance of the security, health, and safety of the shelter environment.
• Access shelter units for maintenance checks, perform minor maintenance repairs and/or contact repair persons for necessary maintenance.
• Enforce shelter rules and conduct shelter inspections for compliance with shelter rules.

Administration

• Collect statistics for monitoring and evaluation of activities and programmes of the shelter.
• Perform and assist in data entry for client and operational records.
• Collect and maintain records of payments from clients for shelter fees and utilities.
• Maintain records of the distribution of rations / assistance to shelter residents, including the inventory of in-kind donations.

Others

• Any other related duties in New Hope CS as assigned by Reporting Officer.

Accountability

• Reports to the Operation Executive / Senior Operation Executive.

Competency Requirements:

Core Competencies

• Communication: Excellent interpersonal and communication skills for effective communication with residents, team, community partners, and stakeholders.
• Leadership: Excellent team player with strong responsibility skills.
• Collaboration: Willing to work with the homeless and destitute. Able to handle shelter residents politely yet firmly.
• Self-motivated individual with the ability to work independently.
• Physically fit for general work

Technical Competencies

• Proficiency in IT Systems and Microsoft Office Suite (e.g., Microsoft Word, Excel, PowerPoint, etc.).

Education and Experience:

• Minimum GCE ‘N’ Level / ‘O’ Level / Nitec Certification in related disciplines
• Willing to work shift hours (including weekends, and overnight shifts) and be operationally ready for emergency deployment on off-days.

The intent of this job description is to provide a representative summary of the major duties and responsibilities of the position. You may be required to perform job-related tasks other than those specifically presented in this description. This job description does not constitute a contract of employment.

Job Description

• Industry / Organization Type: Manufacturing
• Position Title: QC Engineer / Quality Control Engineer
• Working Location: Serangoon
• Working Hours: 5 days (Monday to Friday, 8.30 AM - 6 PM)
• Salary Package: Basic Salary up to $5,500 + OT + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Work with Process Engineer & Engineering team on QC requirement
• Document inspection criteria and quality plan
• Work with QA, Process and Product team on corrective action with quality issue
• Work with Process team on in-process audit and FQC audit

APPLY NOW!!!

• Minimum Diploma in Manufacturing /Quality Engineering
• At least 1 year of relevant working experience in Electronics Product Manufacturing environment
• Control of Supplier Quality Assurance (SQA)
• Quality control of in-coming, in-process and out-going products
• Knowledge of ISO 9001, 14001, 13485 & 45001, FDA requirement
• Able to understand IPC requirements in PCB Assembly, quality requirements of plastic molding, die casting, extrusion, metal stamping and machining parts
• Able to converse with overseas suppliers

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #65192 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it’s likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C016 | Angel Lim | EA Reg No: R1769781

Responsibilities

• Responsible for managing customer feedback and maintain relationship with the customers
• Responsible in resolving customers’ complaints and operational issues to achieve customers’ satisfaction
• Responsible for handling customers’ inquiry/ tender for the company products and services
• Responsible for processing quotation and sales order on day to day basis
• Responsible for tracking and reporting on submitted quotation and tender status

Requirements

• Min Diploma in Engineering, Manufacturing or other relevant discipline
• Min 1 years of working experience in Oil & Gas/ Precision/ CNC Industry

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

This is a 12 months contract assigned to our client

Work Location: near Commonwealth MRT

Salary Range : $2,300-$2,600

Timing

1. Shift time - 8am-8pm

2. 44 hours per week (5.5 days of work)

3. Rotating shift Mon-Sun (including Public Holiday)

Job Description

1. Log all incoming calls and email and record sufficient information to facilitate effective incident

processing.

2. Identify the impact, urgency, and priority of incidents

3. Provide initial troubleshooting and support for incidents.

4. Escalate incidents that cannot be resolved by the service desk to the appropriate Application Maintenance

team and monitor progress.

5. Seek confirmation for closure from the user when resolution is provided.

6. Serve as the first point of contact for all incidents

7. Prepare daily and weekly report (knowledgeable in excel)

Education

1. O Level

2. Pass O Level English

Responsibilities:

• Manage high severity incidents and high customer impact incidents focusing on fast recovery
• 24/7 Application L2 Support (12 hour shift)
• Ensure SIT and UAT approval and UAT BU Sign off
• Champions production resilience and availability, focusing on superior client experience, by working with the operation team and technology development teams
• Drive the implementation of Site Reliability Engineer (SRE) and Chaos Engineering design for all strategic systems
• Drive effective communication between business and technology with regards to production service reliability and performance
• Drive continuous improvements in processes or systems leveraging Site Reliability Engineering methods
• Respond to, evaluate and analyse production incidents to minimise their impact as well as devise innovative solutions to prevent them in the future
• Improve the reliability and availability of systems by gathering hard data, designing systems for increased service reliability and performance
• Provide expert advice and training to our engineers as to which technology solutions and advanced reliability techniques to use on each situation

Requirements:

• At least 4 years of experience
• Experience driving major production incidents and organise incident retrospective meetings
• Experience with Core Java 8, Cloud Foundry and non-relational databases, and Linux, Unix systems
• Experience with high availability, high-scale, and performant systems
• Experience with python and Unix scripting

To apply please click the Apply button or send us your updated profile to [email protected]

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ https://www.linkedin.com/company/percept-solutions/ to stay up to date on our upcoming roles and events.

Responsibilities

• Responsible for ensuring products produced meet the product and customers' quality requirement
• Responsible for developing and improving the processes to gain productivity, efficiency, quality and costs.
• Responsible for coordinating NPI/NPQ activities with details and meeting timeline.
• Responsible for supporting and resolving daily technical issues in operations
• Responsible for supporting analysis of failures from yield loss, reliability failures, new products, new materials.

Requirements

• Min Diploma in Electronic Engineering, Material Science or relevant
• Min 5 years of working experience in semicon assembly and test environment
• Experience in Assembly FOL of dicing, die attach, wire bond
• Experience in maintenance of assembly and test machines of dicing, die attach, wire bond encapsulation, testing

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Our Client is a well establisted market leaders in the Asia Pacific and global markets to Contribute to Society Through Science and Technology.

• Permanent Position : Regional Service Engineer
• Salary :Attractive Remuneration + Bonus + Traveling Aowances
• Location : West (Kent Ridge)
• Working Hours : Office Hours, Monday to Friday

Job Responsibilities:

• Responsible for installation, maintenance, troubleshooting and repairing of mass spectrometry equipment or system.
• Manage technical service matters including but limited to warranty claims from customers.
• Provide technical solutions and expertise to support regional partners' engineers via both onsite and remote modes.

Job Requirements:

• Diploma or bachelor's degree in electronic and electrical engineering or equivalent.
• At least one year of experience in regional technical support role.
• Must be able travel in the Asia Pacific region.
• Familiarity with remote technical support is desirable.
• Prior experience with Mass Spectrometry (MS) or Time of Flight (TOF) will be a distinct advantage.

Next Step

• Interested applicants may email your resume to [email protected] with your latest updated resume
• Only shortlisted candidates will be contacted

Reporting to the Construction Manager, The Engineer has the following responsibilities:

1. To assist the Construction Manager in project planning, programming, and monitoring works on site.

2. To assist the Construction Manager in managing and implementing the quality, environmental, health and safety (QEHS) management systems of Pikasa on site.

3. To monitor and co-ordinate with the Clerk-of-works for inspections of the works.

4. To analyse custumer complaints and provide remedial actions.

5. To follow up on non-complying works and materials for corrective and preventive actions from sub-contractors and suppliers.

6. To assist the Construction Manager to ensure compliance to the management system procedures.

7. To participate in Project Review Meeting.

8. To assist the Construction Manager in the preparation of the Master Construction Programme.

9. To assist the Construction Manager in monitoring progress of works and update the Master Construction Programme.

10. To assist the Construction Manager in preparation of monthly progress reports.

11. Supervision in constructing on site works.

12. Any other duties as assigned by Top Management.

Job Requirement

• Must possess Bachelor's Degree in Civil Engineering
• To possess relevant certificates and/or Building Construction Supervisor Safety Course Certificate is an advantage
• At least 3 years or working experience in the related field.
• Good communication, self-initiative and interpersonal skill.

Others

Please submit your resume stating last drawn and expected salary and notice of availability.

Analytical Technologies Pte Ltd partners with world renowned scientific instruments manufacturers to provide reliable solutions as well as systems boasting cutting edge technologies to customers in R&D as well as QC/QA laboratories. We first started in Singapore in 1992. Today, the company has operations in 5 countries in SEA.

Duties of the Sales Executive /Engineer include:

• Sell products distributed by the company with a minimal amount of supervision.
• Handle customer inquiries, actively prospect, and conduct product presentations effectively.
• Develop customer interest in equipment, prepare quotations on ERP system and follow through for purchase orders.
• Negotiate with supplier and prepare purchase requisition on ERP system
• Achieve assigned sales target
• Maintains customer/prospect database (existing and new) and activity on the CRM system
• Prepares reports including forecasts, activities, etc
• Maintains digital marketing portfolio including LinkedIn and more.
• Stay current with trends and competitors to recommend new products to prospects
• Attends manufacturers' webinars; reviewing professional publications to keep technical knowledge up to date
• Provide support for local trade shows and conferences

Executive, Clinical Services

JOB DETAIL

BROAD FUNCTION

The role of the Executive, Clinical Services, is to plan and support the development and implementation of clinical services and clinical programmes , as part of the functions of the Clinical Services Office. He/She will work closely with the Chairman, Medical Board, Deputy Director, Clinical Services, Clinical Heads, other staff members of Clinical Services, internal and external stakeholders.

The Executive will also have the opportunity to participate in other roles within the Clinical Services office for growth and development.

MAJOR DUTIES & RESPONSIBILITIES

Specific

• Support the strategic development and implementation of clinical services and hospital-wide clinical programmes, including development of policies, guidelines, workflows and care paths.
• Monitor, collate and analyse data from the programmes to identify early trends and work with the programme lead to develop interventions if needed.
• Perform administrative duties relating to the clinical programmes, including secretariat duties, organising multi-disciplinary meetings and workgroups.
• Conduct audits, quality improvement and produce reports on the activities and performance of the programmes.
• Support hospital licensing activities including preparation of checklists and documents

General

• Perform any other duties as assigned by the Chairman, Medical Board and/or Deputy Director, Clinical Services.
• Support related Go-Live activities (e.g. full dress rehearsal) and hospital committees under the responsibility of Clinical Services and undertake its related work working with internal and external stakeholders.

JOB REQUIREMENTS

• University Degree
• At least 2-3 years of related experience
• Experience in related areas (e.g. healthcare, clinical operations, clinical services, clinical coordinator, data analytics, audit, licensing) would be advantageous
• Able to multi-task and with good project management skills
• Able to communicate effectively at all levels with good interpersonal skills
• Possess a good command of language, both written and spoken
• Data savvy and proficient with systems thinking

Interested candidates please send a copy of your resume to [email protected]

Email Subject: Clinical Service Executive – Lynn

Lynn Ho R23114223

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Brief Description:
Implementation, handling and troubling network-related matters

Scope of Work:

• Perform network administration
• Maintains network performance by performing network monitoring and analysis and performance tuning; troubleshooting network problems; escalating problems to vendor
• Administer and manage switches, routers, firewall and anti-virus systems
• Responsible for testing, commissioning, configuration, maintenance and operation of new network equipment
• Assist with VPN configurations and wireless troubleshooting
• Create and maintain documentation related to network configuration, policies, procedures and service records
• Participate and provide technical support in network implementation projects whenever required
• Provide standby remote support during weekends and after working hours for any production network related incidents
• Reporting network tasks and projects status to key stakeholders

Qualifications and Experience:

• Relevant network certifications, Prefer to have Cisco CCNA certification
• Minimum 3 years of IT experience in network management is preferred
• Good knowledge of Rack & Stack, Firewall, Routers, Switches, VPN and LAN/WAN technologies such as TCP/IP networking
• Strong experience with network & IT security
• Able to work independently and is a good team player
• Strong communication skills and interpersonal skills
• Possess good technical problem-solving and troubleshooting skills

Contract Type: 12 months

Salary: SGD4,000 to SGD5,500

Location: Punggol / East Coast / Jurong

Working Hours: Rotational shift
- i. Mon – Fri 8:30am to 4:30pm (onsite), Sat 9:00am to 1:00pm. (onsite)
- ii. Mon – Fri 10:00am to 7:00pm (onsite), Sat 9:00am to 1:00pm. (onsite)

Commencement: Immediate

Job Types: Full-time, Contract

Contract length: 12 months

Salary: $4,000.00 - $5,000.00 per month

Schedule:

• Monday to Friday
• Weekend availability

Experience:

• Network engineering: 1 year (Required)

Work Location: One location

Job Type: Contract

Contract length: 12 months

Salary: $4,000.00 - $5,200.00 per month

Experience:

• Network engineering: 3 years (Preferred)

Work Location: In person

• To attend, handle and assist all customer enquiries coming through various customer service channels on loan related matters including loan retention and assist in making outbound calls when required.
• Ability to understand customers’ needs and provide appropriate solutions and attention
• Review customer existing loan package and advice accordingly on the various option available
• To protect loan portfolio by managing customer expectation on loan repricing package offered
• To respond and follow up on customers’ request promptly and accurately

Interested candidates kindly submit your CV in a Word Format to: [email protected]. Only shortlisted candidates will be notify. Thank you.

Responsibilities

• Responsible for improving manufacturing process and equipment capability to achieve higher production yield and quality
• Responsible in driving cost reduction programs through continual improvement activities
• Responsible for supervising plating technicians and operators in meeting manufacturing requirement

Requirements

• Min Degree in Chemical Engineering/ Mechanical Engineering or relevant
• Min 2 years of working experience in plating industry

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Rakuten Group, Inc. is the largest e-commerce company in Japan, and third largest e-commerce marketplace company worldwide, with over 1.5 billion registered users worldwide. The Rakuten brand is recognized worldwide for its leadership and innovation, and provides a variety of consumer and business-focused services including e-commerce, e-reading, travel, banking, securities, credit card, e-money, portal and media, online marketing and professional sports. The company is expanding globally and currently has operations throughout Asia, Western Europe, and the Americas.

Rakuten Viki is a premier global entertainment streaming site where millions of people discover and consume primetime shows and movies subtitled in more than 200 languages, by our community of fans. With billions of videos viewed and more than 1 billion words translated, Viki brings global entertainment to fans everywhere!

We are in search of an Engineer / Senior Engineer, SRE to join our team and support our business growth. This role will be based in Singapore and reporting to SRE Manager.

About the SRE Team:

The SRE team at Viki is responsible for building infrastructure for the large distributed components that run Viki. We develop and maintain services that power Viki's API and business intelligence, as well as make architecture changes to scale them. We handle everything from Performance engineering, Cost optimisation, Security, Reliability engineering to Configuration and deployment pipelines. We run our systems on GCP with GKE and our media pipeline on AWS. We also use Spinnaker, Cloudbuild, ELK, Postgresql, Redis to name a few tools.

Key Responsibilities:

• Run Incident Management, Capacity Planning and SLO definition with various stakeholders
• Keep using every opportunity to automate infrastructure tasks with Infrastructure as Code mindset
• Work closely with developers to help build systems that abstract out infrastructure for the organisation
• Instill a sense of current SRE principles into various development teams
• Focus on non functional aspects obsessively such as security, performance and reliability
• Ensure we are instilling security and budget management processes into the development cycle
• Continuously improve our system, scale it to the next level and create guidelines for developers to follow

Requirements:

• Bachelor's Degree in Computer Science/Engineering or equivalent
• Minimum 2 years experience in SRE or DevOps domain (Engineer)
• Passion to build scalable systems and deliver top tier services with impact worldwide
• We don't require experience in any particular technology, but you should have the ability to chew through difficult technical problems and gain insights from them
• A solid foundation in understanding of practical operating system concepts around Linux/ Unix and grasp of basic networking are essential
• Familiarity with Docker / Kubernetes or any equivalent systems is a must
• Familiarity with either AWS or GCP or Azure is a must
• Familiarity with IaC, CI/CD and Observability concepts & tools would be an added advantage
• Experience in scaling systems or working with high scale systems is a must

Rakuten is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. Women, minorities, individuals with disabilities and protected veterans are encouraged.

Brief description of the Restaurant

YAKINIQUEST - a Japanese BEEF YAKINIKU fine-dining concept restaurant

Dynamic, Fun & innovative Japanese Company with audacious ideas in spreading the power of Yakiniku around the world!

A company with values: Firm dedication to career Development, wholeheartedly(Omotenashi) , innovative, responsibility & sincerity

Job Descriptions

• Working at Japanese Fine-Dining concept Yakiniku restaurant
• Serving and giving presentations of food & drinks to guests as well as help grilling beef at guest's table
• Taking orders, making drinks, and settling bills
• Cleaning and preparing for the operation
• Ensuring that guests are having a great time throughout their dining experience

Job Requirements

• Passionate and team-oriented character
• Non-selfish and willing-to-learn attitude
• Experience working in hotels, high-end restaurants or Japanese restaurants is advantageous. *but not mandatory
• Able to communicate in English
• Beginners also welcomed

Benefits

• Health insurance
• Monthly sales Incentive Program
• Staff meal provided
• Staff discounts and Referral Incentive Program (up to $200),
• Birthday Vouchers/Yearly vouchers
• Career/Self development Grant
• Payout of unused AL/PH
• Opportunities to progress internally
• Performance review half-yearly

Working hours

• 5 day work week | 44 hours work week
• 10:30am to 10:00pm (1.5hr break) daily

Responsibilities

• Responsible for reading, interpreting and drawing up technical drawing specifications
• Responsible in developing, coordinating, monitoring all aspects of the operational set up for projects assigned
• Responsible for working cross-functionally with different teams and organizations
• Responsible for applying Six Sigma/Lean Manufacturing methodologies for continuous process improvements and to improve operational efficiency

Requirements

• Min Nitec in Mechanical Engineering or relevant discipline
• Min 1 years of working experience in manufacturing industry

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Job Description:

- Responsible for coordinating the Incoming Quality Assurance team on policies, procedures and implementations to ensure product and service quality.

- Supervise daily operation of IQA Section

- Review Inspection Control Plan and First Article Reports

- Request to perform source inspection at suppliers' site

- Coordinate Spare Nonconformance Action (SNCA) Disposition when nonconforming material found

- Liaise with Procurement, Operations and Supplier to resolve Quality Issues

- Participate in Supplier Quality Audit

- Participate in Quality Improvement Activities

- Develop and Maintain Quality Information Systems

- Generate Weekly and Monthly Quality Report

- May perform other duties as assigned

Job Requirements:

- Degree in any Engineering or Science discipline with working experience in QA or Engineering is preferred

- Good communication skills

- Well verse in Microsoft office

Responsibilities

• Assist the Project Engineer/Assistant Project Manager/Project Manager in leading and managing the project on-site and updating the project plan, progress, and final reports needed for the periodic management meetings.

• Support the daily vessel safety coordination committee meeting and manage the activities to ensure on-time results and responses to action items including follow-up with other departments, external suppliers, and sub-contractors.

• Coordinate with other department managers to monitor milestones and project deadlines.

• Analyse data and information to recommend and ensure continuous process improvement.

• Monitor compliance of all project manpower, including sub-contractors on the shipyard management system, and achieve the objectives and targets related to quality, occupational health, safety, security, and environment.

• Perform any other tasks as may be assigned by the supervisor.

• Ensure compliance with relevant government regulations and the company’s quality, safety, health and environmental (QSHE) policies, practices, and procedures at all times.

Requirements

• Diploma in Engineering, Naval Architecture or related discipline.

• Excellent communication skills, meticulous, resourceful, able to multi-task.

• A team player with the ability to work independently as well as in a team.

• Preparedness for overseas assignments.

Responsibilities

• Responsible for performing preventive maintenance and calibration of the machines according to the checklist
• Responsible in analysing machine problems and repair
• Responsible for updating and maintaining maintenance records and forms regularly

Requirements

• Min Nitec in Electrical Engineering
• Min 2 years of working experience in maintenance and repair of CNC metal cutting machines
• Knowledge in PLC will be advantage

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

- Support Head, Customer Service in driving digital transformation and self-help tools at service touch points in Singapore and OSS Contact Centre with - Compliance and Operational Risk in mind.

- Responsible for designing “as if” and “to be” in customer experience journey on transformation tools.

- Collaborate with internal/external stakeholders and spearhead in implementing digitalization and self-help capabilities to achieve Corporate Solutions’ goals and vision in Joyous CX.

- Drive e-portals utilization rate, focus on accuracy and quality of contents and increase customer satisfaction ratings.

- Develop and implement customer centric strategies and framework to deliver consistent high standard and quality service to our customers and business partners.

- Support investigation of complainants escalated to Customer Service section and communicate investigation findings/outcome to complainant/business partners within the required turnaround time.

- Attend to enquiries/feedback received at the various customer service touch points.

-Use of data to identify and recommend any process/operational enhancements or new service propositions to improve customer service and experience.

- Support Section Head in implementing and maintaining a centralized knowledge library as source for future omnichannel servicing portal.

- Performs other responsibilities and duties periodically assigned by Section Head in order to meet operational and/or other requirements.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Job Brief:

Solution Delivery Architect responsible for end-to-end Telco and ICT project deployment for enterprise customers. It is a practical position that involves leading project implementations from a technology perspective. You are responsible to provide expertise in technical consultancy and network implementation services in the areas of LAN, WAN, Wifi, Network security, UC, System, Storage, Cloud and IoT technologies.

To take over from Pre-Sales/Customer Solutions the network design/plan that have been agreed with end customer and organize into a managed service delivery plan including generating project organization, deliverable plan which includes configuration verification, transition plan to ensure onboarding of Day 2 service assurance. This could be achieved by doing but not limited to:

Responsibilities:

• Responsible for translating high level technical design/solution into a low level deliverables.
• Owns the technical design and sign-off on all technical designs.
• Identify and define the proper project deliverables for each party (including Partners) involved in the project and communicate clearly the KPI, milestone checks and all the measurables
• Define and drive technical requirements signed off with customer per schedule for implementation teams.
• Create detailed project organizational structure and responsibility matrix, assign appropriate tasks and responsibilities to the parties involved, forecast resource requirements for all aspects of project delivery
• Organize and manage an appropriate team/system/partner to monitor the project progress, anticipate, detect and handle problems in the project
• Front customer / vendor in terms of technical design / issues / discussion where need arises.
• Managing vendors to ensure the technical design are implemented as required.
• Ensure SAT and UAT are properly conducted in an end to end manner fulfilling what were set up in the being before any sign off and forecast milestone of contract payments following the contract set up, in short, handling of the Billing and Payment Management
• Conduct Proof of Concept tests for proposed technical solution or to resolve existing issues.
• Review and work on reducing project cost through higher productivity, the use of tools and streamlining of resources and processes
• Resolve any problems/issues detected in project execution by communicating/ negotiating with various parties involved, consultants, vendors, and etc; and/or escalating to higher level management
• Raise ordering form/work orders to suppliers/contractors
• Assist Pre-Sales Bid team on technical clarifications with customer if required.
• Demonstrated practical experience in technical architecting with networking technologies, preferably from major networking services providers and/or solution providers.
• Any other ad-hoc duties as assigned by superior from time to time.

Role Requirements:

• Bachelor Degree in Computer Science, Computer Engineering, Information Technology or similar discipline
• Individual with prior pre-sales, consulting or client-facing role in a networking technology function will be highly desirable.

About the role

The incumbent will be part of a larger team within the Logistics department in providing seamless and customer-focused solutions to support the achievement of business objectives.

What you will be doing

Warehouse Solution Design (Customer Facing)

• Support the development of new customers, either with existing client contact or by supporting the sales team for RFQ, site visit and presentation
• Analyse customer requirements and support Q&A sessions
• Design and propose warehousing solutions accordingly to customer needs:
• Assess Resources, MHE, investments, EDI, automation and innovation opportunities, etc.
• Support IS team to define the best IT solution for the project
• Provide costs analysis and rates
• Build RFP technical answer document to present the solution

• Project Management

• Organize workshop between Customers teams, IS, Regional and Operations / Key Users
• Analyse and summarize relevant data to support the workshop (decisions, follow-up analysis)
• Follow-up IT developments and WMS setup / configuration with the IS team Project Manager
• Coordinate with purchasing for supplier’s selections and site renovation / installation
• Follow-up on the management of project:
• Resources (both operational recruitment and resources allocated to the project)
• Costs and budget follow-up
• Schedule and on-time milestones / delivery and the deliverables
• Organize and report advancement with internal and external customers
• Handover to Operations

• Commercial Package / Costing tools

• Support the Logistics Business Development team to create up-to-date commercial packages showcasing Bollore Logistics know how
• Support the Logistics Business Development team to improve internal costing and analytics tools

The successful candidate

• Master’s Degree in Logistics and Supply Chain with minimum 2-3 years of relevant experience
• Analytical, with ability to translate complex requirements and data into effective solutions
• "Solution-Oriented” mindset to identify blocking points and propose scenario for resolution
• Commercial sense and results-oriented
• Strong project management, planning and organizational skills
• Advanced in MS Excel, Word, PowerPoint, MS Visio, MS Project