Are you an experienced Data Centre Facilities Engineer looking for your next challenge, and open to working 12-hour rotating shifts? If so, you could be the Data Centre Facilities Engineer our client, an IT Solutions Provider, is looking for a Data Centre Facilities Engineer. As a Data Centre Facilities Engineer, you will be responsible for:

• Working in 12-hour rotating shifts to manage the data centre facilities
• Monitoring and operating all facilities within the data centre, such as EMS, Electrical, BMS, Fire alarm systems and electrical
• Ensuring all equipment are serviced timely, and are in good serviceable condition
• Preparing monthly reports against the agreed SLAs to management
• Overseeing data centre renovation and maintenance projects

Requirements

• At least 2 years of experience as a Data Centre Facilities Engineer
• Willingness to work 12-hour rotating shifts, and covering for shortage of manpower
• Good stakeholder management and communication skills

If you are looking to take the next step in your career, do apply to this role now!

Exciting news! We are on a growing journey and building a stellar team!

At Sunnystep, we are not just building leaders – we are cultivating a dynamic team that thrives on innovation, collaboration, and collective success.

Why should you be part of Sunnystep’s success?

We are an innovative force in consumer retail with a clear brand purpose — we believe wellness starts with our feet. Good shoes support our feet and our body, and help us move and live better.

We are redefining comfort in every step to an unparalleled experience without compromising on style. Our mission is to revolutionize the footwear industry by crafting the most comfortable shoes with an unwavering commitment to environmental responsibility ensuring that every step our customers take not only embodies unrivaled comfort but also leaves a positive impact on the planet.

Customer Service Associates play a crucial role in fostering customer satisfaction and contributing to the overall success of the retail business.

You will be -

• An advocate for Sunnystep products among customers, corporate clients, and retail partners; address their concerns and respond to their inquiries in a prompt manner
• Responsible for addressing inquiries, monitoring complaints, and feedback through various channels of communication
• Engaging with consumers in the product development process by channeling their feedback to the team, addressing product quality issues, and collecting new ideas for product development
• Maintaining and regularly engaging with customer groups on social media and chat channels such as WhatsApp
• Engaging with our online customers regularly with live-streaming activities on various e-commerce and social media platforms
• Sending out newsletters regularly to our customer base; keeping customers informed about new product launches and marketing activities
• Planning and closely working with our retail partners with promotional activities and events
• Organizing regular client engagement and appreciation events, both online and offline, adding value to our customers and keeping them engaged in our community
• Sourcing and sending appreciation gifts to VIPs in our community

We want to speak with you if you are/have –

• Passionate about customer service and experience
• Excellent and positive service attitude
• Hardworking and highly proactive
• Excellence in critical thinking and analytical skills
• Self-motivated, result-oriented, independent, and able to multi-task
• A good team player with excellent interpersonal and communication skills
• Able to work under stress and thrive in a fast-paced environment

Based in Singapore, Sunnystep is committed to fostering community, inclusivity, integrity, and technology to support everybody’s journey of possibilities.

We review each application thoroughly and will arrange an initial discussion with the shortlisted candidates who best meet our requirements. If you find that the requirements align to your experience and expertise, you may express your interest through this job advertisement or you may reach out to our Talent Acquisition Manager, Sheryl Elnar – [email protected].

Company’s Profile
Julian Grey’s client is a solution provider for security and enterprise applications.

Responsibilities
Monitor servers, systems, and networks in a 24/7/365 uptime environment.
Manage all monitoring, alerts, and escalated calls, addressing help desk tickets to meet service level objectives.
Adhere to established Standard Operating Procedures (SOP) for responding to system alerts and performing routine tasks with consistent accuracy.
Perform tasks such as Data Centre walkthrough, checking job status, updating tickets, and escorting vendors for hardware replacement according to SOP.
Demonstrate initiative by providing feedback on existing processes and procedures, contributing ideas for continuous improvements.
Utilize experience with the system to review documentation regularly.


Requirements
ITIL Foundation V4 is preferred.
Proficiency in monitoring tools, service desk systems essential.
ITSM and ITOM certification is a plus.

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg


Please WA Jian Wei @ 87389860
Shortlisted candidates will be notified

Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

Essential Job Duties

Experience
o Process failure analysis
o New product Introduction

▪ Lead New Product Introduction and ensure Production orders are manufactured
as per spec and delivered on time.
▪ Act as focus person to interact with Sales Team and Customer for new product
launch, engineering change and Customer compliant.
▪ Create part numbers, BOM and Router in Synergy, develop WI’s and quality plan
along with the Production and Quality team for new products and Engineering
changes

Education & Training
o Degree or Diploma in Mechanical/Industrial Engineering or equivalent

Interested candidates please send an updated Resume / CV in Ms Word format to [email protected] or WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

• Overall responsible for providing energy solutions to our corporate customers through promoting a wide range of industrial batteries.
• Generate sales to achieve profitability and distribution objectives, performing sales administration duties, troubleshooting technical issues and liaising with logistics team for goods delivery.

Requirements:

• Diploma and above
• At least 2 years of experience in industrial sales/battery product sales.
• Possess own vehicle.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Job Description & Requirements

• Assistant the Project Manager in overseeing the project, planning and ensure work is carry out according to master program
• Liaise with the consultant on technical issue and doing coordination on site issues with sub con
• Work with project team and ability to resolve technical issues
• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Engineering (Civil) or equivalent.
• At least 2 year(s) of working experience in the related field is required for this position.
• Experience in building projects

Job Responsibilities:-

· Manage the document review process, including collating comments from all reviewing parties and ensuring proper follow-up to the review comments.

· Manage and coordinate the design, installation, testing and commissioning activity, including coordination with all stakeholders (contractors, site owners, end users).

· Liaise with the contractors and stakeholders to monitor and update the programme and work schedule.

· Provide the assistance to the project team in terms of project delivery.

· Prepare project summary reports for progress reporting.

· Manage the administrative activities of the project, including coordinating meetings, preparing meeting records, preparing the presentation material, and drafting letters for issuance.

Required Experience and Skills:-

· Degree or Diploma in Engineering or related discipline.

· Relevant project management experience in Rail Electrical & Mechanical system.

· At least 2-4 years of relevant work experience.

· Proficient in Microsoft Office for Windows.

· Highly motivated and pro-active with the ability to work independently.

· Ability to work and collaborate with team.

· Able to cope with flexible working hour.

· Good analytical and problem-solving skills.

· Be expected to travel regularly between office and sites.

Prime mover driver to deliver container unit in and out of Singapore port to customer premises.

Also the role of collecting and returning of container unit from container depot to and from customer premises.

• Handle assigned Product from design to end of life and prepare the NPI schedules and ensure to meet the timeline.
• Monitor the progress of the product start from design to New Product Introduction (NPI) and site transfer until production ramp up.
• Liaise with respective functional department and teams to clear the roadblocks of any issue related to assign products.
• Develop continuous product improvement costing, process etc.

Requirements:

• Diploma in Electrical/Electronic Engineering or equivalent
• At least 3 years of product transfer experience in Electronics industry.
• Able to multitask and good computer knowledge.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Responsibilities:

• Providing maintenance support on the developed application and modules
• Work with system team to investigate all reported problems/errors & initiate amendments & testing so that the system can operate correctly & efficiently
• Engage users to implement enhancements/refinements based on changes in client requirements and timeline agreed upon with users
• Work closely with the BA / Project manager in understanding the functional and system requirements.
  Prepare & maintain up-to-date system and app documentation if required

Requirements:

• Experience in web based application development using Java, Javascript, HTML, CSS, Visual Studio.
• Added advantage for Experience in developing using Spring Framework, Spring Boot.
• Added advantage for Experience in frameworks such as Angular, ReactJS and Node.js.
• Demonstrate strong understanding of fundamentals of requirements specification, design, coding, and testing of information systems
• Preferably with experience working with relational database such as MySQL.
• Possesses good skillset in logical deduction in issue isolation and root cause analysis
• Good working knowledge of Azure/AWS will be an added advantage
• Possesses good interpersonal and communication skills.
• Possess initiative and disposition with a strong commitment and orientation towards results and high quality standards
• Team player with strong communication and interpersonal skills
• Self-motivator with a positive attitude and with high energy
• Customer focused

• Implement IC design development of products, Logic Synthesis and Static Timing Analysis
• Manage DFT related activities - Scan Insertion, ATPG, Pattern Validation
• Assist in debug & correct any functional issues found in taped-out devices

Requirements:

• Degree in Electrical/Electronics Engineering or equivalent
• At least 5 years of digital IC design experience using EDA tools (Cadence, Synopsys)
• Proficiency in Verilog HDL and VHDL RTL design, Logic Synthesis, DFT, ATPG, Timing Closure

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

On behalf of our client who is in the building equipment space, we are looking for Service Engineer with the following details :

Description

• To lead a team of technicians to maintain a portfolio of equipment in servicing, repair, modifications, and callback.
• Customers' point of contact in terms of feedback or request pertaining to equipment, resolving issues, reports, etc to achieve customer satisfaction.
• Monitor equipment performance and handle problematic lifts & escalators to achieve targets as well as continual improvement
• Plan, Implement, Monitor & Control the progress of chargeable, non-chargeable works, monthly servicing schedules, and callback roster
• Provide leadership, technical guidance, and support to subordinates.
• Obtain required materials/resources for works as required
• Prepare and conduct training for maintenance field staff with monitoring to ensure MIP/Best Practices are properly implemented
• Complete office administrative works as required.
• To communicate with inter-department staff for solutions & resolve issues
• Report and assist Section Head on operations.

Requirement

• Diploma in Mechanic/Electrical/Mechatronic Engineering
• With at least 2-3 years of experience in a supervisory /team lead role
• To be 24/7 operationally ready to attend to issues (rostered)

EA registration : 22C0971 | EA License : R21101298

• Identify requirements and features for semiconductor equipment and create concepts and architecture of new equipment.
• Design mechanical systems which involve the selection and use of motors, actuators, gear drives, pumps, and valves.
• Responsible for design verification and validation testing to ensure compliance with specifications, safety regulations and product requirements.
• Create a detailed Mechanical drawing and apply analysis tools like Fish Bone Diagram and FMEA.

Requirements:

• Degree in Mechanical Engineering or equivalent
• At least 5 years of experience in Die Sorter.
• Familiar with 3D CAD software.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

• Handle full sets of accounts
• Accounting data entry in the system
• Maintain accurate supplier master data, process supplier invoices and payments, and reconcile accounts payable.
• Perform basic accounting duties on AR and AP
• Prepare monthly management report
• Manage and maintain the filing of documents, correspondence, and contracts
• Provide support to the office as necessary in administrative tasks
• Assist GM in quarterly GST reporting
• Support internal and external audits for ISO 9001 and any other certifications
• Liaise with Auditors, Tax Agents, and the Secretary
• Application and submission for government grants and subsidies
• Liaise with the insurance agent on the renewal of policies
• Handle incoming and outgoing mail, couriers
• Other accounting and admin duties as required

A successful candidate should have:

• Min. Diploma in Accounting or related qualification
• Knowledge of the use of the auto-accounting system is an added advantage
• Proficient in MS Excel
• Energetic, initiative-driven, and able to adapt to the fast-paced working environment
• Able to work independently and communicate effectively with both external and internal parties.
• Ability to multitask and prioritize daily workload
• Demonstrates an ability to work independently and in a team

Experience:

• Data entry: 1 year (Preferred)
• Administrative Assistant: 1 year (Preferred)

About the job

With increased demand for new housing and ramping up in public housing scheme, a pilot project is organized at IKEA to explore strategies to capture market share through Home Design Services.

We want to fill this position with a pro active enthusiast in sales who can support us in securing the IKEA brand and our overall vision of “creating a better everyday life for the many people.”

Your assignment

• You will be mapping the market potential for home design services in public and private residential projects.
• You will measure the effectiveness of service offering and sales capturing process, recommend suggestions on how to maximize sales potential and profitability.
• You will observe the selling process and finetune improvements together with project selling team.
• You will understand the logistical and operational workflows and recommend measurable improvements.
• You will be working in a project workgroup setting and will be exposed to a series of commercial and operative tasks including onsite visits.
• You will regularly prepare the progress reports and present to the relevant stakeholders.

Your profile

• You have a passion for home furnishings, sales and doing the best for our customers.
• You are resourceful, able to prioritise and structure your own work, detail-oriented and possess excellent communication, negotiation, problem-solving and project management skills.
• You come with experience in retail, understand e-commerce and are familiar with the IKEA product range.

JOB DESCRIPTION:

• Prepare Engineering product according to other department’s product / ITB / Licensor’s Specification.
• Produce Instrument datasheet according to ITB/ Client ‘s Specification/applicable Code & Standard, technical consideration
• Evaluate the Vendor’s quotation if it is technically complying with the given requirement or having deviation,
• Review the nozzle dimension of vessel/equipment that installing instrument is require adjustment.
• Review Vendor prints following the design that proposed in quotation stage, submission is accordance with schedule.
• Estimate cost in proposal stage by getting cost data from similar previous project or asking to vendor.
• Co-work and collaborate with other engineering disciplines to resolve any issue arising during project execution.
• Have training experience of Instrument engineering tool software
• Review 3D modeling and check any interference between instruments and other construction

JOB REQUIREMENT

• The degree of Master of Bachelor
• At least 5 - 10 years project experiences as I&C Engineer.
• Have experience of designing & procurement of field instrument
• Have experience of estimating construction bulk material
• Have experience of preparing C&I related document
• Able to communicate in English and Japanese with internal stakeholders.
• Have knowledge of using engineering software such as, Intergraph Smart plant, AVEVA
• Have knowledge of proper usage of material for construction or field instruments
• Have knowledge of Control system such as DCS, MMS, ESD
• Working experience in oversea company/site
• Have understanding of Specification/Code & Standard
• Proficient in written and spoken English and Jap to interact with internal stakeholders.

Job Highlights

• Attractive remuneration package
• Great learning opportunities and career growth
• Medical and Insurance Benefit

About Us

• Established A1 main contractor
• KUAN AIK HONG CONSTRUCTION IS LISTED AMONG THE BEST EMPLOYERS IN SINGAPORE (Source: SINGAPORE'S BEST EMPLOYERS 2023 by The Straits Times | statista )

Job Description:

• Perform site planning, coordination & inspection relating to the construction project so as to ensure that project completion timeline, requirements and budget are met
• Assist in the implementation of project operations to comply with ISO 9001; 14001; 45001 standard requirements, documented procedures as well as client, companies, authorities’ requirements
• Update the progress of structural works in the Progress Reports
• Assist in commissioning including coordination structural engineering
• Maintain the proper documentation of inspection forms and other follow-up inspections from RE
• Support Quantity Surveyors in conducting site measurement and inspections
• Liaise with sub-contractors, suppliers and clients
• Work under the advice of the Safety Officer to adhere to compliance & safety requirements with regulatory and industry standards during the construction phase
• To ensure works are in compliance with quality procedures and within standard workmanship requirements

Requirements:

• Minimum Degree in Civil Engineering (recognized by PE Board of Singapore)
• At least 3 years of local relevant experience in Construction industry; HDB preferred
• Good analytical, communication and interpersonal skills

Suitable candidates are encouraged to apply this position via Apply Now button or email to [email protected]

Only shortlisted applicants will be notified.

• End user support
• Assist in Operating Systems Migration and related support.
• Support and troubleshooting which includes diagnosis of hardware and software failures or problems.
• Responsible for correcting all problems associated to supported list of End User Equipment and Software.
• Installation of software/application.
• Provide accurate and timely documentation in IT Service Management Tool.
• Closing all assigned and resolved Incidents; focus on ticket resolution within SLA.
• Synchronizing application settings to environment requirement.
• Relocation of computer devices and peripherals.
• Setting up of the end users profiles for applications.
• Proactive update and follow up to end users.
• Guide end user on required applicable tasks
• Other adhoc task as assigned.

Job Requirements

• Diploma / Nitec in Information Technology, Computer Engineering or related field
• Minimum 1 year experience in IT
• Hardworking , positive attitude
• Banking work environment
• 5 days work (9am to 6pm) at Alexandra Road
• Salary $2500 - $3000

Interested applicants please send in your MS Word resume. Shortlisted candidates will be contacted very soon. Thank you.

Applicant will have to be capable of the following

1. Special Order Design & Quotation

2. New Product Design

3. Production rationalization quality support

4. Environment support

5. Elimination of late delivery

6. Claims response document

7. Local supply sourcing & procurement

8. Life testing, composition testing support

Pharmacy PSA

Location: Novena
Duration: 6 Month Contract to Perm / Perm
Salary range: $1500 - $3000
Working hours:
Mon - Fri 9.30am - 7pm
One Sunday (4h) every month

Job scope:
• Perform registration, billing and payment collection, and assist in prescription processing to ensure seamless operation of Pharmacy and ensure wait time targets are met
• Perform a variety of patient service activities and services to ensure that the patients and members of public are attended to promptly and courteously
• Assist in training of staff on registration, payment collection and billing procedures
• Maintain timely and accurate records of patients’ information
• To assist Pharmacist in the maintenance of pharmacy work area and patient records
• Support medication delivery operations by sorting and accounting for delivery parcels
• Perform any other duties as assigned by the supervisor / Head of department

Job requirement:
- Min GCE N/O/ A Level/ Nitec/ Diploma
- No experience needed as training is provided

For interested applicants, please send your updated resume to: [email protected]
All candidates’ information will be treated with the strictest confidence
Melissa Zhang Zhiqi (Mezzo)
R2197564
Recruit Express Pte Ltd
99C4599

Job Description & Requirement

• Assist in the office and operational administration of the Company
• Maintaining the billings and sub-contractors payment system, vehicle management system
• Computing and verification of expenses, claims, allowances, overtime and other staff payments etc
• Ensuring complete and systematic records are maintained
• General administration duties including documentation, filing, updating database etc
• Other duties as appropriate to ensure the smooth running of the business.
• Proficient in Microsoft Office applications with high degree of accuracy and strong attention to detail is essential
• Must be able to work independently and with minimal supervision, yet capable of completing tasks assigned within the team environment
• Must be able to work within monthly deadlines
• Must be able to work well in a team
• Good interpersonal and teamwork skills, ability to communicate and manage well with all levels of the Company
• Other duties as assigned

Job Responsibilities:

• Assist the M&E Manager to review the M&E project in-depth and ensure to schedule deliverables

• Assist the M&E Manager to oversee all onsite and offsite M&E constructions to monitor compliance with building and safety regulations

• Coordinate and direct M&E construction workers and subcontractors

• To assist the M&E Manager to review the M&E work progress on daily basis

• To assist the M&E Manager to plan ahead to prevent problems and resolve any emerging ones

• Ensure quality M&E construction standards, monitor materials submission and approval status

Job Requirements:

• Min 5 years related M&E working experience

• Excellent time and project management skills

• Minimum qualification of degree recognised by PEB.

Detail:

• Location: Jurong Island, Singapore (Transport provided at designated point)
• Employment Type: Permanent  
• Compensation: Competitive Salary with AWS and 3 Months Variable Bonus  

Responsibilities:

• Oversee maintenance and instrumentation activities in manufacturing plants to ensure safe and smooth operations.
• Coordinate and execute major field maintenance projects, prioritizing worker safety and facility integrity.
• Liaise with internal and external stakeholders to coordinate maintenance activities, ensuring timely completion and minimal disruption to plant operations.
• Conduct instrumentation application studies and modify plant facilities to align with technical specifications and business requirements.
• Conduct training sessions for staff and contractors to enhance their skills and competencies.
• Implement management systems based on ISO 9001, ISO 14001, and SS506 standards.

Requirements:

• Bachelor's degree in Electrical Engineering with a focus on Power/Energy Modules.
• Basic knowledge of programmable logic controllers (PLC) and human-machine interfaces (HMI) is advantageous
• Strong analytical and problem-solving skills.
• Ability to communicate effectively with staff across different functions and contractors. A spirit of collaboration and teamwork is essential.

How to Apply:

Interested candidates are invited to forward their CVs in MS Word format to [email protected]

Reg No: R1549345
Triton AI Pte Ltd  
License No: 21C0661

• Company: Manufacturing Company
• Location: Tuas West Road
• Position: QC Engineer (Job ID: 18812)

Job Description:

• Reports directly to the section manager and HOD
• Ensure that all supervisor(s) and technician(s) complete their testing and allocated work in a timely manner
• Conducts all laboratory tests, measurement and analysis when necessary and perform checks to ensure method accuracy for the measurement and analysis
• Ensure that GR&R is performed for the instruments and records are maintained
• Perform troubleshooting of instruments and facilities when there is any breakdown and ensure all maintenance and calibration is performed as per scheduled
• Perform validation and commissioning of new instruments and methods and maintain records of validation and commissioning
• Assist in technical evaluations in accordance to direction given after discussion
• Participate in customer complaints investigation (for analysis related complaint)
• Troubleshoots quality issues (within department - both sections)
• Maintains and updates the inventory record of all instruments/facilities parts (liaise with vendor for quotation) and ensures proper records and inventory level is maintained
• Monitor (and prepares reports) on QC instruments/facilities and EHS performance through statistical reports and initiate continuous improvement projects (including operation related)
• Participate in audits (internal and external)
• Assist the senior engineer and QC section manager in the design of laboratory facilities / laboratory expansion if any
• Ensures area housekeeping are done at all work areas
• Promotes and participate in QEHS activities and ensures that all procedures are strictly adhered by the supervisors and technicians in all aspects of the activities
• Understands Risk Management and ensures that the risks identified and the control measures are communicated to the supervisors and technicians
• Actively participates in all quality / environmental, health and safety programs conducted by the company
• Performs any other tasks as instructed by the senior engineer, QC section manager and HOD

Job Requirements:

• Min. Diploma in Chemistry/Chemical Engineering or any other science discipline
• Preferably with at least 3 years of relevant working experiences (Entry level candidates may also be considered)
• Good working knowledge of quality control standards and familiar with analytical instruments like ICP-MS, AAS, IC, TOC, etc
• Ability to communicate clearly in both writing and verbally and good interpersonal and presentation skills
• Strong understanding of ISO9001, ISO14001 and ISO45001 standards will be an advantage
• Proficient in Microsoft Office Tools

Interested applicants please apply directly to the role for further shortlisting.

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions,

EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above.

PDPA requirements on collection, use, and disclosure of personal data would not be applicable to EAs that are collecting such information as it is a regulatory requirement by Ministry of Manpower.

Please find Privacy Policy Agreement from the below link.

http://www.pasona.com.sg/privacy.html

Jeffrey Koh Kok Ann

EA Registration No: R1770345

Pasona Singapore Pte Ltd

1 FINLAYSON GREEN ＃09-02 SINGAPORE 049246

EA License No:90C4069

Position Summary :

This role is responsible for overall customer service function in Asia.

Role and Responsibilities

• Develop and implement Regional Customer Service strategy and People Development Plan including succession plans and/or organization changes to achieve department's sustainability and meet business needs.

• Develop CS management performance metrics to manage and lead the day-to-day Customer Service responsibilities including monitoring of all deliveries, month-end activities, cross-functional alignment, and communication.

• Maintain strong engagement with stakeholders to ensure conformance to order delivery, fulfilment

and customer satisfaction needed for business success.

• Regular engagement with Global Customer Service to maintain Global-Regional alignment.

• Manage back-orders and/or impact of supply interruptions on customers, provide timely updates and communications to customers by working together with internal and external stakeholders.

• Subject matter expert for all current and future systems and processes used in the Order-To-Cash

(OTC) and Master Data (MD) environment in APAC.

• Tracks key performance metrics, customer service performance data, and generates improvement

opportunities.

• To drive process improvements using data analytics and influence improvements across the

organization.

• Preparing and presenting monthly, quarterly, and annual reports of operations.

• Create a common framework and set of protocols for how we manage customers to support Sales.

• Responsible for Customer Service Team's actions to resolve any customer claims or complaints,

including processing customer returns or credit notes and follow up with logistics / quality for

resolution.

Job Requirements

• Bachelor’s degree in supply chain and or related field

• At least 8-10 years of relevant managerial working experience in a Manufacturing environment

• Knowledge of customer service, trade incoterms and customs procedures

• Knowledge of ERP system

• English -Excellent verbal and written communication skills for handling English speaking people

• Good Interpersonal, Communication, analytical and management skills

• A good team player and positive attitude

• Willing to take new challenges and make a difference.

• Willing to travel within Asia Pacific