Job Description

• Industry/ Organization Type: Freight Forwarding / Transportation
• Position Title: Customer Service Executive (Freight Forwarding)
• Working Location: Jurong East
• Working Hours: 5.25 days (Monday to Friday 9 AM - 6 PM, Alternate Saturdays half day)
• Salary Package: Basic Salary up to $3,000 + AWS + Bonus
• Duration: Permanent

Key Responsibilities

• Coordinate shipment schedules, bookings, and document preparation required for international shipping (air, sea, and road transport).
• Ensure accurate and timely data entry for tracking shipments, processing orders, and providing quotes.
• Work closely with customs brokers to help clear goods through customs, providing necessary documentation and information as needed.
• Monitor shipments from the point of origin to the final destination, proactively communicating any delays and managing client expectations.
• Develop and sustain strong relationships with clients, understanding their needs and offering solutions to enhance their logistics experience.
• Resolve any issues that arise during the shipping process in a timely and effective manner.
• Prepare reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Any other ad-hoc duties as assigned.

APPLY NOW!!!

• Experience in Shipping/Logistics within the freight forwarding industry is preferred.
• Excellent communication and interpersonal skills, with the ability to handle inquiries and negotiations diplomatically.
• Basic understanding of international trade, shipping regulations, and documentation.
• Ability to problem-solve and provide timely resolution to customer issues.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #68609 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it’s likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Main Responsibilities

-Report to the Restaurant Manager or management staff appointed by the Company.

-Play a vital role in providing excellent dining experiences to our guests.

-Responsible for delivering exceptional service, taking orders, serving food and beverages, and ensuring guest satisfaction.

-Assist in cleaning and resetting tables for the next guest.

-Anticipate guest needs, responding promptly and courteously to requests or issues.

-Serve food and beverages to guests, ensuring accuracy and timeliness.

-Uphold high standards of professionalism and customer service at all times.

-Adhere to company’s standard operating procedures

-Any other appropriate duties and responsibilities as assigned

Other duties

To perform general housekeeping and cleaning duties, including sweeping, mopping, cleaning glasses, furniture & fittings, cleaning and table setting and may need to maintain cleanliness of restroom.

Requirements

-The ideal candidate should possess strong communication skills, attention to detail, and a friendly and professional demeanour.

-Ability to work flexible schedules, including evenings, weekends, and holidays.

-Physical stamina to stand and walk for extended periods and lift and carry trays or equipment as needed.

-Strict sense of hygiene and safety standards

-Basic language skills

Responsibilities:

Lead the end-to-end service delivery process for healthcare accounts, ensuring seamless operations and adherence to ITIL frameworks.

Act as the primary point of contact for healthcare clients, managing daily operational support, addressing service escalations, and ensuring SLA compliance.

Manage a team of network, server, and on-site engineers, providing guidance, support, and mentorship to ensure high performance.

Oversee data center operations, including network security, equipment on-boarding, and contingency planning for critical healthcare IT services.

Conduct regular service delivery reviews with clients, providing updates, trend analyses, and improvement recommendations to optimize healthcare operations.

Identify and close operational gaps in service delivery, both internally and with external stakeholders, to enhance the quality of healthcare services.

Utilize ITIL processes such as incident, problem, and change management to maintain service reliability and quality in a healthcare environment.

Manage client relationships, ensuring customer satisfaction, effective communication, and long-term partnership.

Ensure that service delivery aligns with healthcare regulatory and compliance requirements, maintaining strict standards for data security and privacy.

Balance operational costs with service excellence by monitoring budgets and cost-saving initiatives.

Qualifications:

Bachelor's degree in Engineering, Information Technology, or a related field.

Minimum 15 years of experience in IT service delivery, including at least 5 years in a healthcare environment.

Strong understanding of ITIL frameworks, with hands-on experience managing incident, problem, and change management processes.

Proven track record in leading teams, driving SLA compliance, and managing escalations in complex IT environments.

Excellent client relationship management skills, with the ability to build strong partnerships and ensure customer satisfaction.

Experience with network, system, and database administration, as well as data center management in healthcare settings.

Familiarity with Agile and Scrum methodologies for operational improvement.

ITIL certification is preferred.

Our client is from Oil and Gas industry, a local leading player. They are looking for a Mechanical Maintenance Supervisor for the next phase of their business. They are located in West.

Duties of Mechanical Maintenance Supervisor:

• Supervise in-house contractors and vendors to ensure safe and efficient execution of mechanical tasks.
• Develop and update maintenance plans and schedules to minimize production disruptions.
• Analyze equipment performance to identify issues and propose improvements.
• Ensure maintenance plans meet engineering standards and compliance with regulations.
• Prepare maintenance documentation, including checklists and risk assessments.
• Achieve maintenance KPIs and support technician training and development.
• Manage manpower, including overtime and emergency planning.
• Oversee spare parts and warehouse activities, including stock management and ordering.
• Handle service contract scopes, PR, and evaluations.
• Forecast, monitor, and manage maintenance budget.
• Participate in emergency response and assume relevant roles as needed.

Requirements

• Min Diploma in Mechanical Engineering related field.
• Min 8 years’ experience in Oil & Gas or Petrochemical industry
• Experience in mechanical maintenance and supervisory

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

Our client is from Oil and Gas industry, a local leading player. They are looking for a Maintenance Technician for the next phase of their business. They are located in West.

Duties:

• Perform preventive, predictive, and corrective maintenance tasks as directed, and update the CMMS database.
• Maintain rotating and static equipment, plant piping, and structural support systems.
• Respond to and resolve equipment malfunctions, ensuring minimal downtime.
• Determine necessary materials, tools, and methods for safe maintenance tasks.
• Conduct machinery condition monitoring and field data collection with the production team.
• Ensure operational efficiency of all plant valves and mechanical components, including control and plant valve maintenance.
• Supervise in-house contractors and vendors, ensuring safety protocols are followed.
• Collaborate with the production team on mechanical system testing and troubleshooting.
• Take on additional tasks or responsibilities as assigned.
• Perform valve line-up and LOTO for maintenance preparations.
• Participate in the Company's Emergency Response Team (CERT) with assigned roles.

Requirements

• Nitec in Engineering related field.
• Min 5 years’ experience in Oil & Gas or Petrochemical industry
• Experience in troubleshooting of mechanical/ machinery systems

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

Job Description

• Industry/ Organization Type: German MNC Precision Engineering Company
• Position Title: Service Technician x 2 pax
• Working Location: West – Tuas (Nearest MRT: Gul Circle) / Company transport provided at CCK/ Lakeside MRT
• Working Hours: 5 days (Monday to Friday: 8.30 am to 5.30 pm)
• Salary Package: Up to SGD SGD2500 + Allowances + AWS+ Variable Bonus (Good company benefits)
• Duration: Permanent

Key Responsibilities

• Adhere to prevailing Company SOPs including service KPIs
• Carry out indoor and outdoor service jobs (repair, troubleshooting, inspection, modification, warranty checks)
• Disassemble canceled units for stock return

APPLY NOW!!!

• Min. O level or ITE in Engineering
• Min. 1 year of working experience in repair work required
• Willing to be on standby for ad-hoc service activation after office hours with OT pay
• Must be willing to travel to client sites, with transport reimbursement provided

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #67598 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Our Client is a leader in the Environmental industry in Singapore. Due to their current expansion plan, they are looking for a Finance Controller to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibilities

• Manage cash flow, including optimization, forecasting, expense management, debt management, collection, budgeting, consolidation, and P&L forecast.
• Responsible for funds in banks for unexpected expenses, procurement activities and operations.
• Develop risk management/control strategy for the Group and handle monthly group consolidation and results analysis.
• Responsible for implementation of financial strategies, including risk minimization and cost enhancement.
• Oversee and manage financial reports, audits, and tax matters and prepare financial metrics based on P&L.
• Provide ROI analysis for overseas investments and advice on investment decisions.
• Oversee finance team, such as performance management and team bonding.
• Provide leadership and guidance, fostering a culture of improvement and accountability.
• Lead financial projects to optimize production and cash flow.
• Develop and maintain ERP and MIS projects.
• Improve internal controls and ensure compliance with regulations.
• Analys and recommend maximizing returns on excess funds.
• Responsible for financial performance and provide insights and recommendations.
• Maintain good relationships with bankers and liquidity providers.
• Perform ad-hoc duties related to the Company’s business activities.

Requirement

• Min Degree in Finance, Accounting, or a related field or CPA
• Min 5 years of relevant experience in manufacturing industry
• Strong experience in FP&A, internal controls, risk management, and regulatory compliance.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R21103987 (Yan Yongmao)

We are looking to hire a Customer Service Officer to be outsourced to various organizations in Singapore!

Job Description:

• Manage customer’s enquiries
• Ensure enquiries are resolved to achieve customer satisfaction
• Handling enquiries and complaints
• Ensure productivity and quality standards are met
• Other ad-hoc duties as assigned

Requirements:

• At least 1 years of experience in contact centre handling voice and/or non-voice channels
• Strong customer service skills
• Excellent communication and interpersonal skills
• Ability to work independently while being a cohesive team member

Apply now by sending your resume to [email protected],

We regret to inform you that only shortlisted candidates will be notified.

Ashley Loo| R2095115| EA License Number: 99C4599

Recruit Express Pte Ltd Company Reg. No. 199601303W

Customer Service Reception

• Somerset / Tanjong Pagar
• 6 days
• Mon-Fri 10am -7pm / Sat 10am - 6pm
• $2,500 - $3,500 (Depending on experience)

Job Description:

• Answering calls
• Schedule appointments for client
• Roster customers to their therapist
• Possess a warm and friendly attitude to welcome customers.
• Other ad-hoc duties when assigned.

Requirements:

• Good telephone etiquette
• Preferably with experience in similar/related industry; Spa, Hotels, Airlines, Customer Service and etc.

Whatsapp: +65 80135651(Alvin)

Alvin Chua Ming Jing:R23116192

The Supreme HR Advisory Pte Ltd: 14C7279

With a fun and positive personality, to be part of a vibrant and passionate team in capturing and enhancing memorable guest experiences and moments that happen throughout the parks and attractions we operate in and creating innovative products and services so that our Guests can share and cherish those moments throughout their lifetimes. Strive to achieving established targets in a creative and innovative dimension, providing exclusive guest services and fostering positive and fulfilling work environment to maximize individual and team work satisfaction.

• Self-motivated, independent and enthusiastic
• Interested in Photography and Guest Service
• Good communication and interpersonal skills
• Ability to stand for long period of time
• Able to work on weekends and Public Holidays
• Hourly Rate of S$10-$12 depending on experience

Job Summary:

• 5 days’ work week (8.30am – 5.30pm)
• UP to S$2,800
• Location: East (Bedok)

Job Responsibilities:

• Play an active role in delivering service excellence, enhancing customer satisfaction and provide consistent quality customer service.
• Liaise with customers on incoming queries, ensuring timely and effective execution of customer orders, handling stock allocation, processing of delivery orders and invoices.
• Handle claims received from customer.
• Handle office reception duties include attending to incomings calls and faxes.
• Liaise with forwarders to arrange pickup, fumigation, perform bookings and advise shipment details to customers.
• Prepare documentations relating to Certificate of Origin, Letter of Credit, shipments, etc.
• Proper keep and filing of import / export documents.
• Responsible for any other general admin duties.
• Perform any other duties assigned by the superior.

Job Requirement:

• Knowledge of Certificate of Origin, Letter of Credit, import/export document is advantageous.
• Service and Customer service oriented and good interpersonal skills.
• Ability to work in a fast-paced environment to work independently and in team settings.
• MS Office proficient.

For a quick response, you may call or WhatsApp to +65 6902 8789 in the following format.

Position applied:

Name:

Residential area:

Alternatively, you may send your application and resume in MS Words format to [email protected]

**We regret to inform that only shortlisted candidates would be notified.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

Nancsi Goh Pek Cheng

Registration Number: R24123939

EA Licence No: 06C2859 (MCI Career Services Pte Ltd)

Information:

1. Salary range: $2,600 - $3,500
2. Allowance: $50 Mobile
3. Working Hours: Mon - Fri, 8am - 5pm.; Sat, 8am - 12pm

Responsibilities:

• Servicing, installation, testing & troubleshoot of electrical & mechanical parts at clients' premises/ workshop.
• Access control, able to work under minimal supervision.
• Experience in Security System/Gantry/Door is a plus.

Requirement:

• ITE/Certificate in Electrical / Electronic / Mechanical Engineering.
• Possess a Class 3 license.
• Have a CSOC is a plus.
• Entry level candidates are welcome to apply.

Interested applicants, send in your updated resume by clicking “Apply Now”.

Michelle Koh

EA License No.: 23C1894

EA Personnel No.: R1656105

Mon to Fri 8.30am - 6pm

Job Scope

- Attend to customers’ inquiry

- Prepare and process Air Export booking request

- Arrange for collection of cargo at customers’ premise

- Provide booking confirmation and flight details to customers

- Mange customers’ expectations and complaints

- Correspond with overseas offices on shipment status and inquiries

- Verify invoices from vendor

- Prepare customers’ report

Requirement

- Must be familiar with Microsoft Word and Excel

- Must be able to work independently

- Must be able to converse in English for handling English speaking clients through email and phone

- Must possess a sense of urgency and responsibility in work

- Outgoing personality

- Willing to learn with good attitude

- Prior work experience in this industry is not required, but will be at advantage

- Training will be provided

Duration: 6months

Salary: Up to 3.6K

Location: Science Park

• Participating in improvement initiatives and team-building activities within customer service and across functional areas.
• Accurately processing high volumes of part orders and service requests, including part location and price determination.
• Preparing accurate pricing for part orders and returns, considering factors like foreign currency conversion rates, contract type, special discounts, and field service engineer feedback.
• Ensuring accurate cost and revenue accounts are associated with parts, labor, and expenses on each call.
• Determining shipping methods based on part size, weight, contractual agreements, system issue severity, and preferred carrier.
• Acting as a liaison with Accounts Receivable to resolve billing issues.
• Maintaining professionalism in relationships with team members, customers, and others within the company.
• Ensuring all responsibilities are handled promptly, accurately, and with outstanding customer service.
• Performing ad-hoc tasks and duties as assigned by the Superior.

Requirement

• Min O Level / Diploma
• Has prior 2 to 3 years of exp in field service call centre / sales support / order fulfilment
• Ability to multi-task in a fast-paced environment.

Interested candidates, do submit your resume to [email protected] or telegram @alexgohhl

➖

Alex Goh Hock Leong

(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

[email protected]

Working location : Central

Working hours :10am – 7pm (4 wkdays and 1 weekend)

Contract: (up to 6 month or 1 year)

JD:

• Deliver professional and personalised hotline, in-person and email, support in every interaction
• Be passionate and knowledgeable when speaking about organisation
• Going beyond mere problem-solving to identify root causes and work with other members to make continuous improvement
• Make customer care a competitive difference; consistently exceeding the expectations of customers

Requirement:

• Readiness to work in a fast-paced, high intensity start-up environment
• First-class communication skills and ability to interact with people from diverse backgrounds

Interested applicants please WhatsApp to Wa.me/6590100921

Toh Jun Xian

Senior Consultant

R1879771

Revup Proservices Pte Ltd

EA.24C2366

Job Descriptions

1. Plan, execute and supervise all M&E maintenance related work services.
2. Manage M&E works and services for effective and efficient M&E facilities performance.
3. Coordinate and supervise the M&E installation and maintenance work.
4. Working closely with the client, sub-contractors, and the facilities team to resolve any technical issues. Attend M&E related meetings and involve in the preparation of related reports.
5. Assist in planning, controlling and coordinating of mechanical, electrical works.
6. Schedule, monitor and supervise the progress of works .
7. Prepare and follow- up closely on the client inquiries and quotations.
8. Follow the company internal work processes and documentation.
9. Build and maintain good client relationships and uphold high quality standards.

Job Requirements

1. Minimum Diploma / Degree in Engineering or Building / Facilities Management related qualifications.
2. M&E Facilities operations background with at least 3 years of experience will be an added advantage.

5.5 days work week.

Location: Singapore, Changi North Rise
Working Hours: 5 days work week
Benefits:

• Lunch provided
• 2-way shuttle bus services available at Ang Mo Kio & Bedok MRT stations
• Medical Benefits
• Leave benefits according to MOM guidelines

Responsibilities:

• Coordinate and schedule installations, removals, relocations, and periodic maintenance of machines and equipment.
• Submit necessary documents through online portals and handle any follow-up actions.
• Communicate with clients, vendors, and internal teams via email and phone to provide timely updates on service requests.
• Manage paperwork related to service orders, maintenance records, and other administrative tasks.
• Track and report on service schedules, ensuring timely completion of tasks.

Requirements:

• No prior experience required; training will be provided.
• Basic computer skills, including proficiency in Microsoft Excel.
• Strong communication skills (both written and verbal).
• Good organizational skills and attention to detail.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• A proactive and customer-focused attitude.

How to Apply:
Interested candidates are invited to submit their resumes and cover letters to [email protected]

Job Description

• Identify and evaluate problems / root cause of process inefficiency.
• Identify and source for the potential improvement method to improve process efficiency (Safety, Quality, Cost, Delivery and Environmental).
• Lead Project Team (Engineers and Technicians) on process improvement and development activities assigned.
• Develop process digitization concepts and drive big-data analytics for process knowledge improvement.
• Work closely with relevant departments for process improvement and breakthrough projects.
• Present and manage project progress, cost and completion deadline according to schedule.
• Any ad-hoc duties as assigned.

Job Requirements

• Degree in Metallurgy, Materials Science / Engineering, or equivalent with more than 3 years of relevant experience (Experience in Steel / Aluminum metallurgy and Heat Treatment is preferred).
• Diploma in the above-mentioned fields with more than 6 years of relevant experience.
• Knowledge of manufacturing processes and IIOT solution deployment is preferred.
• Preferably Sound knowledge in Process Improvement Methodology.
• Willing to travel; Willing to station 3-12 months in other countries subjected to project requirements.

Our client is from Semiconductor industry. They are now recruiting a NPI Process Development Engineer to be part of their Engineer team to assist their team for the next phase of their business. They are located in the North - easily accessible.

Roles and Responsibilities:

• Conduct internal audits to ensure production processes align with ISO 45001 standards.
• Ensure all process documentation is accurate and up-to-date.
• Support the organization in achieving ISO 45001 recertification with zero findings.

Requirements:

• Diploma in Engineering or related field.
• Min 3 years of experience in semiconductor or related industry

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R23118456
• EA Personnel Name: Law Yi Xin

Job Description:

• Review the basic process design from the proposal/sales team;
• Develop detailed design and P&IDs based on project specification;
• Prepare engineering calculations and equipment sizing;
• Review and understand project specifications to ensure company design complies with customer specifications;
• Prepare equipment datasheets (valve list, equipment list, piping schedule, instrument list, etc);
• Supervise and review complex equipment skid 3D model to ensure compliance with project specification;
• Supervise the preparation of general arrangement drawings, piping detail drawings; skid structure arrangement drawings;
• Interface with EIA (Electrical, Instrumentation & Automation) engineer in preparation of project documents;
• Send inquiries to vendors to obtain price quotations;
• Review of vendors, fabricators and sub-contractors quotations to ensure compliance with project specifications;
• Review of vendors, fabricators and sub-contractors engineering deliverables to ensure compliance with project specifications
• Participate in internal and external design reviews;
• Prepare O&M manuals;
• Support testing and commissioning

Requirements:

• Candidate must possess at least a degree in Environmental/Mechanical/Chemical Engineering;
• At least 5 to 8 years of relevant experience in industrial water/wastewater treatment;
• Experience in the O&G industry is a plus;
• Experience in the design of complex skid-based industrial water treatment systems;
• Experience working on multiple projects simultaneously;
• Knowledge of industry standards and specifications;
• Able to work in multi-cultural teams;
• Proficient in MS Office applications;
• Willing to travel

Job Description:

• Updating and maintaining records and documentation for the ISO 9001, ISO 14001, and ISO 13485 systems.
• Manage internal and external audit system as well corrective action reporting system.
• Monitor and review supplier performance to address non-conforming materials.
• Work closely with production team on internal process and quality issue.
• Coordinate the review of quality procedures and manage the inspection standard on incoming, in process and outgoing inspections.
• Handling customer complaints and ensure all corrective actions to customers are implemented and documented.
• Plan regular internal inspections in accordance with relevant procedures.
• Perform another related task as assigned.

Job Requirement:

• Good interpersonal and communication skill
• With working experiences from tooling fabrication or plastics injection molding industry preferred
• Good knowledge of ISO 9001, ISO 14001, ISO 13485 and ISO 22301 quality system
• Knowledge in supplier management
• Knowledge in Potential Failure Mode Effect Analysis (PFMEA), Control Plans .and Gage Repeatability & Reproducibility (GR&R)

AngelineMah
Reg No: R2096146
One Vogue Pte Ltd
EA License: 19C9629

Job Scope:

• Create and analyze structural designs for buildings and infrastructure
• Oversee construction projects, ensuring timelines and budgets are met
• Conduct visits to assess compliance with design specifications
• Perform calculations for loads and stresses on structures
• Prepare design drawings, specifications, and reports
• Work with architects and engineers to integrate designs
• Ensure adherence to building codes and safety standards
• Address structural issues with innovative solutions
• Stay updated on materials and construction techniques
• Liaise with clients for project updates and requirements

Requirements:

• Minimum PhD or Master's degree in Civil and Structural Engineering (or equivalent)
• At least 2 years of relevant experience in Civil and Structural Engineering design
• Proficiency in steel 3D modeling, analysis, and design software (e.g., Rhino, Grasshopper)
• Proficiency in programming languages (C++, Python, Fortran)
• Ability to produce detailed layout drawings
• Experience in Tensile Membrane, ETFE Skylight, and Steelwork design is a plus
• Good command of English

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Scope:

• Provide technical support to customers for software, hardware, and application-related issues.
• Troubleshoot and resolve product or system issues reported by clients.
• Assist in the installation, configuration, and setup of software or systems.
• Respond to customer inquiries via phone, email, or chat, ensuring timely resolution.
• Collaborate with development teams to report bugs and suggest product improvements.
• Document support cases, solutions, and frequently asked questions (FAQs) for internal use and customer reference.
• Perform product demonstrations and training sessions for customers.
• Provide post-sales support and ensure customer satisfaction.
• Escalate complex issues to senior technical staff or engineers.
• Participate in software testing and quality assurance activities to identify potential issues.
• Assist with product updates, upgrades, and patches.
• Maintain knowledge of product features, updates, and industry trends to offer relevant technical advice.
• Generate technical reports and user manuals or documentation as needed.
• Ensure effective communication between customers and internal teams to resolve technical challenges.

Requirements:

• Degree in Electronics, Electrical, Engineering, Industrial, or Mechatronics
• Entry-level candidates welcome, no experience required
• Passion for automation, creative and adaptive mindset
• Strong communication skills, able to explain technical concepts clearly
• Product training provided
• Knowledge of PLC, Control/Automation, and IoT is a plus
• 1–2 years of experience preferred

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Description:

· Coordinate with vendors on IT equipment installations, service, maintenance and repairs;

· Maintain IT equipment asset movement

· Provide IT assistance and user training;

· Strictly adhere and preserve confidentiality of all IT information;

· Complies with companywide policies and procedures.

· Assist in the development of standard operating procedures and policies.

· Perform basic software, portals and application support such as user accounts administration, application updates and upgrades and user training and guides on how to use.

· Provides first line support for IT needs on events, trainings and troubleshooting and technical support.

· Manages IT and Helpdesk email for urgent requests for support

· Any other responsibilities as assigned by Head of Department.

Requirements:

· Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.

· Minimum of 1 year of relevant experience in IT support or a similar role.

· Basic knowledge of IT equipment, troubleshooting, and user support.

· Familiarity with IT asset management and vendor coordination is a plus.

· Fresh graduates with a strong interest in IT support are welcome to apply.

Responsibilities

1.Salesforce Marketing Cloud, Interaction Studio, Data Cloud and Service Cloud Development

• Custom Development: Leverage extensive engineering experience to develop and maintain custom solutions within Salesforce Service Cloud and Marketing Cloud, ensuring seamless functionality and optimization.
• Feature Implementation: Use Salesforce tools (e.g., Journey Builder, Email Studio, Automation Studio, Interaction Studio, Datorama, Einstien, ) to design customer journeys, hyper-personalized experiences with automated workflows and data intelligence
• Service Cloud Integration: Facilitate the integration of Marketing Cloud with Service Cloud, allowing customer data to flow smoothly between platforms and ensuring a unified view of the customer experience.

2. Advanced Coding and Customization

• Lightning Web Components: Create responsive, user-friendly UI components using Lightning Web Components to enhance user interfaces and improve functionality across platforms and use data from backend to integrate apps.
• AMPscript and SQL for Marketing Cloud: Use advance AMPscript to personalize communications and SQL for querying data within Marketing Cloud, optimizing for audience targeting and report generation.

3. CI/CD and Best Practice Implementation

• Code Reviews and Best Practices: Conduct code reviews and apply Salesforce best practices, optimizing performance, reliability, and scalability.
• Exprience of handling complex platform teams that previously worked on CI CD tools and processes.

4. System Architecture and Technical Project Leadership

• System Design and Architecture: Design scalable system architectures that align with business requirements, integrating various Salesforce components and third-party systems where needed.
• Mentoring and Team Development: Mentor junior engineers, helping them develop skills in Salesforce development, integration practices, and project management.

5. Collaboration and Communication

• Cross-Functional Collaboration: Collaborate with cross-functional teams, including marketing, sales, and customer support, to align development efforts with organizational objectives.
• Stakeholder Engagement: Communicate effectively with stakeholders to gather requirements, provide updates, and ensure project alignment with business goals.
• Vendor Management: Work closely with vendor teams to ensure resolution of platform issues and implementation of features within platform
• This combination of technical and leadership activities supports the development and integration of custom Salesforce solutions, emphasizing collaboration, best practices, and mentorship to drive team success.

Requirements

• Relevant degree - Technical degree related to Computing, Engineering, or Math
• 6+ years of exprience working with Salesforce Marketing Cloud, Interaction Studio, Data Cloud and Service Cloud Development working with major accounts or clients.
• 4+ years of Continuous Integration/Continuous Deployment (CI/CD): Implement CI/CD processes within the Salesforce environment, setting up automation for testing, validation, and deployment.
• 4+ years of exprience of designing architecture and strategy for atleast 5 or more clients.
• Project Leadership: Lead technical projects, including gathering requirements, consulting on technical strategy, designing solutions, managing timelines, and tracking deliverables.
• Have working knowledge of handling data privacy with PII
• Working experience of handling multiple vendors and having worked with major clients with data size more than 1M contacts.
• Experience setting up Salesforce Environment
• Technical, Funcational and business analysis experience to be able to talk to clients on requirements, consult on best practices and develop required features on the platform.
• Exprience of building custom code modules and custom dashboards for clients like retail, social media tha handle real time data.

It will be an added advantage if you have the following Salesforce certifications:

• Salesforce Email Specialist
• Salesforce Administrator
• Salesforce marketing Associate
• Salesforce Copado DevOps
• Salesforce AI Associate