L2 Production Support Analyst
- At least 5 years working in an L2 Application Support Environment which mainly involves Incident and Problem Management.
- Experience in application implementation projects in financial institutions would be advantageous.
- With a keen interest in providing high service quality and familiar with the demand of a 24x7 support environment.
Mandatory Must-have Tech Skills / Framework:
- Core technical competency must require:
- Basic knowledge on end-to-end web based application infrastructure
- Good to have experiences:
- Application Monitoring Tools
- Incident Management
- Problem Management
- Good project management skills with attention to details, ability to multi-task and work within tight timelines
- Good knowledge of financial institution products and digital platforms are added advantages
Responsibilities:
• Perform work in shifts to provide 24/7 on-site or on-call support.
• Incident and Problem management.
• Should have knowledge on SRE Best practices and able to adhere to SRE guidelines in the work.
• Provide root cause analysis techniques to determine cause and resolve complex system issues.
• Perform post-resolution follow-ups to ensure problems have been adequately resolved.
• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
• Work with onsite and offshore teams across multiple technologies/applications
• Continuous improvement of the system, eq. removal of TOIL, job automation, performance tuning.
• Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.
Thanks, and Best Regards
Karanam Vijaya Kiran
(EA Registration no: R1443178)
Recruitment Manager
Hand Phone: +65 92333815
Helius Technologies Pte Ltd (EA Licence No: 11C3373)