Experience: 10+ Years
Role: Production Support Analyst
Key Skills: AS400, COBOL programming, SDLC, Change Management
Key Requirements:
• Support trade applications rollout of changes and/or problem fixes into production system
• Work with L2 team in incident management and production monitoring
• Work with L3 team lead to plan problem fix to meet TRO
• Implement changes in production following Aldon LME and/or DevOps process
• Attend and present change items in CAB and CCM meetings
• Analyze production issue trend and give feedback to development on quality improvement and issue prevention
Key Requirements:
• 6 or more years IT working experience in production support role in bank/FI environment
• Alternatively, working experience in development role is acceptable, understand application issue, analyse root cause and implement fix
• Be proficient and hands-on experience in AS400 system and COBOL programming; be able to use TAMIC tool is an advantage
• A team player good at collaborating with own teammates and partner teams to get job done
• Ability to work independently and sharp problem analysis and resolution skills
• Good communication skills with technical and non-technical stakeholders
• Time management and work prioritization
• Be able to work under pressure and handle multi-tasking
• A fast learner, he/she will need to expand work scope to support J2EE application on open system (Linux, UNIX).